Peer Specialist
New York, NY jobs
VNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic mental illness, psychological trauma, or substance abuse with meaningful resources. By sharing personal, practical experience, knowledge, and firsthand insights, Peer Specialists/ Advocates directly help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional. Sharing your experience with others who are navigating behavioral health and substance use challenges is life changing which is why we welcome you to apply even if you don't meet all criteria .
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Conducts phone and field outreach to locate and enroll clients/consumers/members into programs services
Builds relationship and trust with clients and their family/caregiver and assists with their interactions with professionals on the team
Works collaboratively on an interdisciplinary team to discuss care needs and identify solutions to support clients/consumers/members
Applies mutually shared and lived experiences to build relationships and trust with the client/consumers/members
Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves as a role model, advocate and mentor. Escorts clients/consumers/members to appointments as needed
Advocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifying rehabilitation and recovery goals
Teaches and models symptom management and coping skills for resilience. Empowers clients to take a proactive role in their recovery process
Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoing education, guidance, support and encouragement
Develops inventory of resources that will meet the client's needs as identified in the assessment and or-treatment process
Provides navigation services to help clients/consumers/members connect with community-based services and supports
Documents in EMR in accordance with program policies/procedures, VNS Health standards, and city, state and federal regulatory requirements
Assists clients/consumers/members with transition to alternate housing, when appropriate
Participates in case conferences, staff meetings, supervision and training programs
Develops a mutual self-disclosure between themselves and clients/consumers/members. Serves as a bridge between team members and participant
For Certified Community Behavioral Health Clinical (CCBHC):
Educates clients about the different types of treatment available, including medications for addiction treatment
Helps clients identify their strengths as well as obstacles to their recovery
Assists clients with applying for benefits
Provides resources for external and post-discharge services
Participates as part of interdisciplinary team in discussion of, planning for and actively participating in treatment goals for clients/consumers/members
For IMT, ACT, MC, OMH Suicide Prevention:
Practice regularly in the community, including traveling to patients' homes, or schools, to engage frequently with clients. Navigate emergency situations
Qualifications
High school diploma or equivalent required
FOR CCBHC ONLY: New York Certified Recovery Peer Advocate (CRPA) required
Minimum of one year experience in a mental health, substance use treatment program, health care or human services setting, preferred
Experience working with a severely mentally ill, psychological trauma, and/or substance using population, preferred
Effective oral/written/interpersonal communication and relationship building skills required
Ability to work independently and collaboratively on an interdisciplinary team
Computer literacy (electronic health records, word processing, e-mail, internet research, data entry), required
Valid New York State driver's license, as determined by operational/regional needs
Bilingual skills in English and Spanish, preferred
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Auto-ApplyTechnology Support Specialist
Enon, OH jobs
At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments.
Role Summary
We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions.
You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience.
Key Responsibilities
Provide inbound and outbound phone support for store managers during post-conversion.
Troubleshoot issues related to networks, servers, POS systems, and mobile devices.
Assist with password resets, basic technical support, and troubleshooting.
Deliver marketing material and guidance as needed during store refresh.
Document and escalate unresolved issues to appropriate teams for resolution.
Maintain accurate records of support requests and resolutions in ticketing systems.
Ensure exceptional customer service while managing multiple priorities in a fast-paced environment
Key Requirements
Experience in technical support or IT knowledge (college/studies/etc.)
Strong troubleshooting skills across networks, servers, and mobile devices.
Familiarity with Windows environments and POS systems preferred.
Experience in retail or gas station technology environments is a plus.
Excellent verbal communication and customer service skills.
Ability to work independently and adapt to evolving project requirements.
Strong problem-solving skills and attention to detail.
Information Technology Support Specialist
Boston, MA jobs
3 Month Contract On Site in Boston, MA
No 3rd Party Recruiters
1-3 years in a Help Desk, IT Support, or Desktop Support role.
Must have solid imaging skills
Polished communication skills; via phone calls and teams
Patient and empathetic, with the ability to translate technical jargon into plain language for non-technical users.
Comfortable in a corporate setting, ideally with experience supporting on-site and remote users.
Technical Skills
Operating Systems: Working knowledge of Windows 10.
Software: Familiarity with Microsoft Office 365.
Systems & Tools: Hands-on experience with Active Directory (e.g., password resets, account creation).
Hardware: Confident in basic PC troubleshooting, imaging, and peripheral setups.
Networking: Foundational understanding of LAN/WAN concepts and basic network troubleshooting.
Education
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred, but not required with equivalent hands-on experience.
Technical Support Analyst- ONSITE Bloomfield, CT
Bloomfield, CT jobs
Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.
in Bloomfield, CT***
***We unable to work C2C on this role******
Responsibilities:
Contributes to the IT Support job family in a support capacity.
Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements.
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
Works under own initiative, prioritizes own work, and meets agreed timescales.
Work is subject to frequent review by more experienced professionals in IT Customer Support.
Requirements:
Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
At least 1 Year PC/LAN technical or equivalent experience
Microsoft operating systems and Microsoft Office
Outlook experience
Networking switches and data networks.
IP telecommunications systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
Datacenter Operations Specialist
Rockville, MD jobs
About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at
Title: DC Operations Lead
Location: Rockville, MD (Onsite)
Duration: Fulltime
Responsibilities:
This is a 100% hands-on technical role (not just lead).
Exposure and working experience on AWS and Azure Preferred.
Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
Ensure adherence to operational standards and best practices.
Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations.
Lead, mentor, and manage a team of data center operation engineers offshore.
Provide guidance and support for professional development and performance improvement.
Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
Develop and maintain incident management processes and procedures.
Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
Ensure that all hardware and software components are up-to-date and functioning optimally.
Coordinate with vendors and service providers for maintenance and support activities.
Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
Conduct capacity planning to support future growth and demand.
Implement optimization strategies to enhance performance and reduce operational costs.
Ensure data center infrastructure adheres to security policies, standards, and best practices.
Implement and maintain security controls to protect data and systems.
Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
Develop and implement disaster recovery and business continuity plans for data center operations.
Ensure regular testing and validation of disaster recovery procedures.
Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.
Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
Communicate effectively with stakeholders, providing regular updates on data center operations and performance.
IT Environment Monitoring
24x7 ITSM queue-based monitoring.
Triage and first-level troubleshooting based on alert severity.
Incident resolution using Standard Operating Procedures.
Vendor Coordination
Coordinate with vendors for infrastructure on public/private Cloud.
Provide vendor contact details and escalation matrix.
Citrix Architecture and Optimization
Maintain Citrix architecture and seek continuous optimization.
Participate in architecture design and planning with the steering committee.
Recommend system and end-user performance improvements.
Implement approved performance improvements.
Citrix Environment Support
Support Citrix environment and integrate with Client-specific technologies.
Order, install, update, and maintain Citrix servers and tools.
Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances.
Manage NetScaler infrastructure and upgrades.
IT Service Continuity and Disaster Recovery (DR) Services
Strategy and Policy Definition
Coordination and Execution
Data Management
Testing and Reporting
DR Activation and Coordination
Review and Enhancement
Onsite and Remote Support
Onsite server support, IMAC services, and remote software installation.
Decommissioning, proactive evaluation, and datacenter assessment.
Windows Server Management & Projects
Administer and monitor Windows servers, including health checks and problem management.
Manage local users, groups, shares, and server disk/storage.
Handle event logs, vendor coordination, and performance issues.
Install and manage IIS, apply security patches, and troubleshoot clusters.
Oversee DNS, SCOM, certificate management, migrations, and server deployments.
Linux Server Administration and Projects
User Administration - Manage user accounts, environments, and home directories.
OS Package Administration - Add/remove OS packages and troubleshoot issues.
Storage Management - Create/manage file systems, logical volumes, and clean up disk space.
NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers.
Network and Security - Configure/manage NTP, DNS, and implement security standards.
OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security.
High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance.
Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers.
DC Power Tools
Tool Stack -Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. - Management and Support
Logic Monitor Administration
Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring.
Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft.
Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors, troubleshoot devices, and modify LogicModules.
Storage Backup & Data Management
Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs.
Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs.
Review and approve storage and backup solutions and procedures.
Procure and manage data storage infrastructure (SAN, NAS, tape, optical).
Provide and manage backup and archival consumables for Client facilities.
Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches.
Notify Client of any data losses or risks.
Perform data and file backups/restores per procedures and SLRs.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role.
Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.
Preferred Qualifications/ Skills
Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable.
Experience with ITIL or other IT service management frameworks.
Familiarity with cloud computing and hybrid data center environments.
Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner.
Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals.
Best Regards,
Manohar Swamy
DTAI Hiring Team, Genpact
E:
**************************
Connect on LinkedIn:
Equal Opportunity Statement:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit
***************
Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..
Technical Support Analyst
Orange City, FL jobs
Technical Support Analyst - 3-Month Contract (Orlando Area)
Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation.
What You'll Do:
Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs
Shadow and support the lead technician
Replace outdated hardware (8GB PCs and 4:3 monitors)
Handle hardware swaps for new systems, label printers, scanners, iPads, and more
Keep workstations tidy and professionally organized (because cable chaos is never a good look)
Manage inventory, follow device naming conventions, and escalate printer issues as needed
Support SIM/TCP training sessions and related equipment
Follow IT security processes and contribute to continual improvement initiatives
What You Bring:
1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking)
Strong deskside troubleshooting skills
Ability to image, configure, and re-image PCs with approved apps and systems access
Excellent documentation, communication, and customer service chops
Flexibility to work some weekends or on-call shifts
Valid driver's license, reliable vehicle, and ability to transport IT gear between offices
Must pass background and drug screening (marijuana excluded)
Details:
Contract Duration: Jan 9, 2026 - Apr 9, 2026
Location: On-site across Orlando area offices
Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
Information Technology Support Specialist
Bethesda, MD jobs
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
Oracle Application Specialist
Los Angeles, CA jobs
What you will find ...
production support for Oracle Cloud (Benefits & Absence)
remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX
exceptional benefits (pension plan options)
What you will do ...
production support for Oracle Cloud (Benefits & Absence)
break fix & troubleshoot Oracle Cloud (Benefits & Absence)
project support for enhancements (Open Enrollment)
configuration & testing Oracle Cloud (Benefits & Absence)
OTBI report writing & audit files for compliance
Wish list ...
3+ years in Oracle Cloud modules (Benefits & Absence)
Oracle Cloud production support (primary Benefits & Absence)
experience with Oracle HCM Cloud & Oracle HR preferred
healthcare or hospital IT environment a big plus
DevOps Specialist
Wattsville, VA jobs
T-Solutions: Your Preferred Partner for Global Services and Innovative Solutions
At T-Solutions, we pride ourselves on being the company of choice for those seeking top-tier global services and innovative solutions. Our team comprises highly qualified and uniquely skilled professionals dedicated to delivering services with integrity. We are committed to excellence, enriching our clients, employees, and communities.
Who We Are
T-Solutions is a woman-owned, veteran-owned business based in Chesapeake, Virginia. We specialize in creating exceptional, responsive solutions to complex challenges for our global clients in government contracting. As an innovative and agile provider, we offer specialized technical solutions and a unique set of capabilities that support mission-critical operations and decision-making. Our expertise spans defense, security, maintenance engineering, logistics, and business transformation, ensuring our customers' success in today's dynamic environment. We align our core competencies with our customers' current and future needs, continually adapting emerging and proven technologies to enhance their capabilities.
Career Opportunity
We are currently seeking candidates for an IT Specialist position, located in our Wallops Island, VA station. Surface Combat Systems Center (SCSC) Wallops Island requires support for management, engineering, operation, and technical expertise for activation, operations, maintenance and engineering of equipment, systems, and computer programs in support of all Naval Sea Systems Command (NAVSEA) and Program Executive Office, Integrated Warfare Systems (PEO IWS) missions and projects performed at SCSC. SCSC provides live and simulated integrated warfare capabilities in a net-centric, maritime environment to develop, test, evaluate, and conduct fleet operations and training for the warfighter.
Essential Duties and Responsibilities
Develop, maintain, and troubleshoot software solutions using general purpose and command-line scripting and workflow automation, such as Python, shell scripting, n8n, and C++.
Participate in integration, testing, and data workflows across distributed systems.
Document technical processes, updates, and resolutions in line with mission and organizational standards.
Collaborate with cross-functional teams to resolve issues and achieve operational readiness.
Learn and apply emerging cloud technologies to improve system reliability and performance.
Education, Knowledge, Experience, Skills, and Abilities Required
BS degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering from an ABET accredited or NCAE designated institution
OR
One of the following trainings
DAU DCWF WRC 451 System Administrator - Basic Playlist
CIN A-531-0767 Tactical Computers and Network Operator
NEC C28A Ship's Signal Exploitation Equipment Increment Foxtrot (SSEE INC F) Maintenance Technician
OR
One of the following certifications
Certified Network Defender (CND)
CompTIA A+
CompTIA Network+
Familiarity with CI/CD pipelines, containerization, or Kubernetes.
Prior experience with Linux is desired.
Basic understanding of networking fundamentals.
Experience in mission support or DoD environments is a plus.
Qualifications
Active DoD Secret security clearance is highly desired, however candidates who are eligible to obtain and maintain a DoD Secret security clearance will be considered. If the selected candidate does not hold an active clearance, he/she will receive a contingent offer. A start date will be established once an interim Secret clearance is granted.
Must be a U.S. citizen.
Must have reliable transportation to and from various work locations.
Must maintain the capability to communicate with their supervisor and/or manager when not in the office.
Physical Requirements
Sitting for long periods of time, standing, walking, crouching, and kneeling.
Reaching, handling, using equipment, keyboards, and mobile devices.
Ability to lift items weighing up to 20 lbs.
IT Support Specialist
Nashville, TN jobs
Duration: 12 months (with possible extension)
Top 3 Skills: Support of Windows/Office and local applications, Troubleshooting software and hardware issues, Customer service
• This role will be responsible for assessing staff work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities:
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
Requirements:
• Experience in customer service is essential
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Aaditya
Email: ******************************
Internal Id: 25-55264
Executive IT Support Specialist
New York, NY jobs
Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.
The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities.
Position Overview:
This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations.
The selected candidate will be the primary contact for all technology-related issues within these environments.
Key Responsibilities:
Manage desktop and network support services for the Managing Partner and other senior executives.
Provide outstanding VIP technical support to ensure effective and efficient service delivery.
Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.
Lead and manage technology projects, such as:
Establishing home networks with backup internet connectivity.
Upgrading security camera systems at residential sites with minimal disruption.
Assisting in multimedia content creation for marketing and promotional efforts.
Troubleshoot mobile, desktop, and laptop issues as they arise.
Provide IT support for both business-related and personal travel.
Analyze current processes to identify inefficiencies and recommend improvements.
Stay updated on the latest trends and advancements in IT infrastructure.
Key Qualifications:
Bachelor's degree in Information Technology or a related field.
4+ years of experience in IT or a related industry.
Strong verbal and written communication skills.
Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required.
Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus.
Strong problem-solving abilities and a resourceful, innovative mindset.
Interest in high-end consumer electronics.
Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).
Ability to collaborate with network administrators and security professionals to maintain secure residential networks.
Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.
Client-focused with high energy, always willing to go the extra mile to meet needs.
Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.
Professional demeanor and ability to remain composed in high-pressure situations.
Comfortable working with external vendors and technicians to resolve issues.
Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.
Information Technology Support Specialist
Bridgeport, WV jobs
We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self-motivated IT Support Specialist to help us advance the future of flight.
As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure.
You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization's important files and information remain safe and intact.
You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies.
Job Description:
Demonstrates initiative and possesses strong time management skills.
Efficiently manages ticket queues while providing support to onsite staff.
Proficient in administrating and maintaining Windows Server 2016 and above.
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Familiar with patch and vulnerability management.
Experience with Microsoft Autopilot.
Intermediate knowledge of Backup Solutions.
Proficient in troubleshooting common remote solutions such as RDP.
Basic understanding of core network components.
Maintains standards and documentation as products and technologies evolve.
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
Minimum Requirements:
Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
Minimum 1 year in IT (helpdesk/service desk/MSP)
Preferred Requirements:
Security+ (CompTIA Security+)
MS-900 / AZ-900
Previous experience in a fast-paced environment, such as an MSP, is a plus
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Familiar with patch and vulnerability management.
Experience with Microsoft AutoPilot.
Intermediate knowledge of Backup Solutions.
Proficient in troubleshooting common remote solutions such as RDP.
Basic understanding of core network components.
Maintains standards and documentation as products and technologies evolve.
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Sharath Sai
Email: ******************************
Internal ID: 25-55327
Help Desk Specialist
Jefferson City, MO jobs
Address Hardware and Software problems within the data center, escalating issues as required.
Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors.
Weekly forms inventory.
Responsible for system maintenance and integrity.
Performs complex computer operational tasks/procedures.
In the absence of the supervisor they will perform limited supervisory functions.
Perform all iSeries backups (i.e. daily/weekly/monthly).
Ensure ALL daily audit documentation is complete.
Confirm ALL weekly/monthly audit documentation is complete.
Complete daily/weekly scheduled job logs.
Maintain operator daily log.
Complete and email daily statistics in a timely manner.
Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary.
Technical Support Specialist
Easley, SC jobs
Job Title: Tech Support Agent (Restaurant Industry Focus)
Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity.
Key Responsibilities:
Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants).
Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team.
Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests.
Required Skills:
Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment.
Ability to diagnose and resolve hardware and software issues without relying on scripted responses.
Strong understanding of management-level functions of POS systems beyond basic usage.
Excellent communication skills with the ability to explain technical issues to non-technical users.
Help Desk Technician
Hilo, HI jobs
Seeking a junior level Help Desk Technician to work in a fast-paced firm in Hilo, HI.
MUST BE LOCAL TO HILO, HI
Manage and work tickets via the service desk ticketing system within SLAs Monitor and respond quickly to incoming phone requests that relate to IT issues
Maintain computer systems and act as support for system degradation/outages
Responsible for end-user PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc)
OTDR Specialist
Chicago, IL jobs
We are looking for a highly skilled Field Engineer to join our team, specializing in OTDR (Optical Time Domain Reflectometer) testing and Fiber Optic Network troubleshooting.
The Field Engineer will be responsible for diagnosing, troubleshooting, and repairing Fiber optic links in large-scale data centre environments. The role involves extensive travel to customer sites,
including major clients such as Amazon, Comcast, Google, Microsoft, Meta, and others.
Key Responsibilities:
Conduct OTDR testing to diagnose defects, breaks, and bends in Fiber optic cables on large Data Centre Sites like (Amazon, Comcast, Google, Microsoft, Meta, and others)
Identify Fiber count, location, and possible damage using OTDR equipment.
Perform troubleshooting and repair of Fiber optic links at customer sites.
Operate and configure OTDR machines, including EXFO and JDSU models.
Execute Fiber splicing and testing procedures to ensure network integrity.
Work with both ISP (Inside Plant) and OSP (Outside Plant) network infrastructures.
Interpret and analyse OTDR trace diagrams and return time calculations for troubleshooting.
Preferred Qualifications:
Previous experience working with major telecom or data centre clients.
Certifications related to Fiber optics or OTDR testing (e.g., CFOT, FOA, or equivalent).
Knowledge of high-power laser signal testing procedures and network troubleshooting techniques.
Why Join Us?
Opportunity to work with leading technology companies and data centres.
Hands-on experience with cutting-edge Fiber optic network testing equipment.
Competitive salary and benefits package.
Dynamic and challenging field-based work environment
If you are a highly motivated and skilled Field Engineer with expertise in OTDR testing and Fiber optic network troubleshooting, we encourage you to apply and be part of our growing team!
Air Product Specialist
Phoenix, AZ jobs
This position is for someone who has a passion and enthusiasm for Respiratory equipment and is able to effectively educate others. This position requires in-person visits and promoting our Company and our solutions involving equipment and services to emergency responders and other customers. Sales calls are made on regular and frequent basis as sales conditions warrant. It is essential for the Respiratory Products Specialist to provide effectively detailed information to potential buyers on various products, programs and services offered by the company. Sales representative must devote full time to their duties as an employee of L.N. Curtis & sons.
Must reside in the Phoenix, AZ area.
Duties and Responsibilities to include:
Maintain excellent knowledge of Respiratory products.
Maintain regular contact with customers as well as frequent communication with your leader.
Schedule appointments; meet customers in order to review customer needs, product and service requirements, and to determine other opportunities for a successful relationship.
Effectively plan and conduct presentations by meeting customers face-to-face on a regular basis.
Design and implement professional demonstrations or presentations of company products and services.
Meet or exceed defined sales goals and individual objectives.
Generate and develop new opportunities for sale of our products and services.
Continuously update all customers on our company, product modifications, changes and enhancements.
Enhance up-to-date knowledge on new products, procedures, services and tools by attending departmental and training meetings.
Maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
Effectively attend conferences and trade shows as assigned.
Use marketing data to maximize sales effectiveness and efficiency.
Use required sales tools.
Keep management informed by submitting required reports.
Perform updating and maintenance of customer accounts including contact names, addresses, products used, ongoing projects, etc.
Travel away from home consistently and for extended periods.
Successfully maintain long work hours.
Maintain an excellent driving record that meets requirements of our insurance provider.
Monitor and report on market and competitive activities.
Other duties as assigned by management to address and provide effective support of company mission, values and goals.
Requirements
Pre-requisite Core Competencies
Knowledge of Air products.
Ability to communicate effectively via both verbal and written means.
Strong Work Ethic.
Proven attention to detail.
Self-starter with willingness to do whatever is necessary to support the team.
Demonstrated good judgement and a high degree of integrity.
A history of continuing professional and personal development.
Skills Required
Proper and safe handling Air products we promote.
Effective in a team environment.
Effective time management, organization and multitasking skills.
Special people skills to deal with customers.
Outgoing personality.
Strong written and verbal communication skills.
Proficient in Microsoft Office Suite; Outlook, Excel and Word.
Experience Required
High school diploma or equivalent.
Experience in sales or marketing related field.
Experience Preferred
College graduate is preferred.
Proven work history and success in the realm of Respiratory products.
About Us
L.N. Curtis & sons is a privately owned and operated corporation that provides Tools for Heroes. The company is headquartered in Walnut Creek, California. Operational centers are located in Salt Lake City, Utah; Kent, Washington; Santa Fe Springs, California; and Phoenix, Arizona. Established in 1929, L.N. Curtis & sons is the premier distributor of first responder equipment and actively sells and services in the United States. The company is focused on servicing the thirteen Western states and the U.S. Government worldwide. L.N. Curtis & sons is committed to supplying the fire and law enforcement industry with the most modern, safe and effective products available. L.N. Curtis & sons is a company whose principal product is service, whose principal resource is people, and whose principal purpose is to be a distinguished leader in the field of supplying and servicing emergency responder equipment.
L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, L.N. Curtis & sons participate in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices at *********************************
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at **********************.
Cell Processing Specialist
Frederick, MD jobs
Everyone at this facility is grounded by one common goal - curing cancer. Every single day, we seek to establish a direct line between that purpose and our day-to-day work. Would you like to join us in this mission?
We are seeking a highly motivated, Cell Therapy Specialist to join our newly formed Cell Therapy Manufacturing team at our brand new, state of the art, commercial Cell Therapy facility in Frederick, Maryland.
The Cell Therapy Specialist will perform and/or verify all tasks associated with the manufacture of commercial product following batch records and standard operating procedures (SOPs) to ensure safe and compliant operations as well as works as part of a team to execute GMP runs in close collaboration with Materials Management, Quality Control and Quality Assurance.
Are you passionate about making an impact on people's lives? Would you be excited to work for a company leading the way in developing and producing unique, innovative immunotherapies? Do you have a background in cGMP manufacturing? If the answer is yes, we'd like to consider you!
Responsibilities (include but are not limited to):
To be considered for this role, you must meet the following basic criteria:
• Successfully troubleshoots processing and equipment issues while communicating said issues to management
• Completes required training assignments to maintain necessary technical skills and knowledge and to ensure compliance with cGMP requirements
• Authors and/or revises SOPs that are technically sound, provides clear instructions to align with cGMP requirements, and supports efficient operations
• Routinely monitors, cleans, prepares and operates sophisticated automated cell processing, cell expansion and filling equipment in Grade B/C clean rooms. All required PPE and gowning for classified GMP manufacturing areas are provided by the company.
• Finds opportunities for improvement in manufacturing efficiencies and compliance while assisting with investigations/deviations and change controls
• Ability to wear a respirator during use of certain cleaning chemicals
Basic Qualifications:
• Bachelor's Degree in Life Sciences Field
• Associates Degree in Life Sciences Field with 1+ years of biotech experience or
• High School Diploma with 2+ years of cGMP experience
Report Specialist
Vernon, CA jobs
About the Company:
This is a fast-paced retail and e-commerce company specializing in apparel and lifestyle products. The team is collaborative and detail-oriented, supporting both brick-and-mortar stores and online sales channels.
Role Overview:
The Data Entry / Report Specialist will support retail operations, customer service, and reporting. This is a temporary-to-permanent position filling in for an employee on leave.
Key Responsibilities:
Retail Store Support:
Process seasonal and replenishment orders, including pick tickets, UPC labels, and invoices.
Communicate replenishment status and shipping updates to retail stores.
Maintain POS systems, including uploading stock and making inventory adjustments.
Process store RMAs and adjust stock accordingly.
Customer Support:
Process bounced back orders (Return to Customer).
Manage FedEx claims and Shopify chargebacks.
Support online returns via ReturnGO as needed.
ERP - Style Master:
Create new product styles and update existing ones.
Upload product images and generate UPCs.
Export styles to JOOR when applicable and manage product URLs.
Send UPC/QR code labels to vendors.
NuOrder:
Create and maintain linesheets.
Upload style images and make updates as needed.
Additional Support:
Assist with WSL-related tasks and gift order processing/invoicing.
Print UPC/QR codes as requested by DC.
Reporting:
Generate weekly Work-in-Progress (WIP) Flow report.
Produce weekly Exchange Tracking report and UPC reports.
Generate additional reports as requested by the Operations team.
Temp-to-Perm Data Entry / Report Specialist
Location: Vernon, CA (3 days onsite)
Pay: $30hr
Start Date: ASAP - urgent
Schedule: Part-time, 3 days per week
Encounter Review Specialist - 248783
Seattle, WA jobs
Key Responsibilities
Manage the encounter work queue, ensuring accurate documentation and narratives for clinical and payor review.
Submit claims based on completed encounter reviews for Medicaid.
Conduct insurance verification efficiently.
Assist with follow-up and manage claim denials if necessary.
Update DAR in the EPIC system.
Qualifications
2+ years of medical administrative experience.
2+ years of experience in behavioral health.
Experience in insurance verification or encounter reviews.
Proficiency in EPIC and Microsoft Office, particularly Excel.
Billing or related certification preferred.
Experience
Minimum of 2+ years in medical administration and behavioral health.
Expertise in insurance verification and encounter reviews.
Skills
Technical proficiency in EPIC and Microsoft Office, especially Excel.
Additional Requirements
Mon - Fri (8am - 5:30pm).