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Customer Service Representative jobs at Alaska State Library

- 13 jobs
  • Motor Vehicle Customer Service Representative 1 (12-5202)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing The Alaska DMV Call Center is a fast-paced, high-morale team dedicated to providing accurate, friendly, and professional support to customers across Alaska and the United States. As a Motor Vehicle Customer Service Representative 1 (MVCSR1), you will answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits. This role requires thorough knowledge of Alaska statutes, policies, and procedures, as well as the ability to clearly explain regulations and next steps to the public over the phone. You will help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service. Our Organization, Mission, and Culture ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier. CUSTOMER FOCUSED: We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities. PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork. EXPERTISE: Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future. The Benefits of Joining Our Team Working in the State of Alaska DMV Call Center offers a rewarding and supportive environment with meaningful opportunities for growth. Staff have clear career advancement pathways, including roles such as MVCSR II conducting road exams and MVCSR III supporting complex issues alongside leadership. The DMV's diverse job functions help develop strong communication, analytical, and problem-solving skills while serving the people of Alaska. We value dedication, communication, and teamwork, and we encourage professional development through ongoing training and application opportunities. Employees enjoy a stable work structure, a dependable paycheck, paid holidays and leave, and comprehensive health and retirement benefits. Our team is a group of committed individuals who care deeply about both our customers and each other, working collaboratively in a dynamic and fast-paced environment. This is a flexible hybrid position that allows you to work from home while being part of a supportive team that values communication, collaboration, and continuous improvement. Upon successful completion of probation, employees become eligible for full-time telework. Occasional in-office presence at the Anchorage Field Office is required for mandatory trainings, operational needs, and in circumstances where connectivity or equipment issues impact the ability to perform duties remotely. The Working Environment You Can Expect You'll be part of a small, supportive team where everyone helps each other out, even while working from home. With a consistent Monday-Friday schedule from 9-5 and the comfort of your own quiet, distraction-free workspace, you can enjoy a steady routine that makes work feel smoother and more manageable. Who We Are Looking For We are interested in candidates who possess some or all of the following position specific competencies: * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. * Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. * Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty. Minimum Qualifications Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems. Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.) Special Note: A background check of criminal justice information will be conducted upon initial employment. Additional Required Information Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. APSIN Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. Background Check (CSS) The successful candidates must pass a comprehensive background investigation, which includes a criminal history check. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ***************************************** EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** or ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************** WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ************** (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance please visit: ******************************************************************* Contact Information Kenneth Warren Office Manager 1 Phone: ************ ************************* Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $32k-38k yearly est. 5d ago
  • Motor Vehicle Customer Service Representative 1 (125238))

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requries thorough attention to detail and problem solving, reviewing and explaining driving privleges and regulations. The MVCSR1 will interact directly with the public often times explaining policies, statutes and regulations. Our Organization, Mission, and Culture The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are: * ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier. * CUSTOMER FOCUSED: We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities. * PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork. * EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. * CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future. The Benefits of Joining Our Team There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner, then there is an MVCSRIII who works as a lead alongside the management team. DMV's diverse job duties aids in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska. This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off. We offer a casual office atmosphere and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health. In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. The Working Environment You Can Expect The position is located in our main office located inside the University Center on the Old Seward Hwy. in Anchorage, 4001 Ingra St. Ste. 101, Anchorage, Ak 99503. The MVCSRI will be assigned to a work station in the public service lobby. The hours are 8:30 - 5:00 Monday through Friday with an hour lunch with possible overtime opportunities.The MVCSR1 may rotate occasionaly between Eagle River and Anchorage based on business needs. Who We Are Looking For We are interested in candidates who possess some or all of the following position specific competencies: * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. * Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. * Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Minimum Qualifications Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems. Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.) Special Note: A background check of criminal justice information will be conducted upon initial employment. Additional Required Information Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. At time of interview, please be prepared to provide Three Professional References. ALVIN Requires the use of Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ***************************************** EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** or ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************** WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ************** (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance please visit: ******************************************************************* Contact Information Kelli Vey Motor Vehicle Office Manager 2 ******************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $32k-38k yearly est. 3d ago
  • Intermediate Care Technician

    Department of Veterans Affairs 4.4company rating

    Anchorage, AK jobs

    The Department of Veterans Affairs (VA) Intermediate Care Technician (ICT) Program is a program designed to hire transitioning service, National Guard, Reserve, and Veteran corpsmen, combat medics and medical technicians into positions at VA Medical Centers as an integral part of the medical team. Candidates generally qualify based on U.S. Armed Forces experience or equivalent education. The Intermediate Care Technician is an occupational specialty, especially for former military combat medics, medical technicians, and corpsmen. * Performing observation-based screening and collecting patient information in collaboration with licensed personnel. * Complete approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment protocols established by the agency. * Assists in behavioral/psychiatric situations in an outpatient setting. * Assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB). * Assists outpatient licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations. * Observes patient status and keeps licensed personnel informed of any change in condition. * Clinical responsibilities include but are not limited to: Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG). * Point-of-care (POC). Examples: Abbott hand-held blood analyzer (I-STAT), glucometer. * Equipment and surgical instrumentation set up . Examples: skin biopsies (excisional, shave, punch). * Treatments and interventions. Examples: Cryotherapy, incision and drainage, ambulation, and Foley coude' catheter insertion. * Wound care. Examples: bandaging, application of dressings and wound measurements. * Specimen collection and Preparation. Examples: collecting and labeling venous blood samples and mucous specimens. * Other duties may be assigned. Work Schedule: Monday to Friday, 7:00am-3:30pm Compressed/Flexible: Compressed tour available after orientation Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Intermediate Care Technician/PD99968S Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
    $45k-50k yearly est. 3d ago
  • Adult Center Specialist

    Fra Alaska 3.6company rating

    Fairbanks, AK jobs

    The Adult Center Specialist is responsible for working as a team member in maximizing a family's ability to care for a family member experiencing Alzheimer's or age related dementia and to support a quality home like environment. The Adult Center Specialist will be a qualified individual with essential work experience and personal traits to ensure that activities and services are provided appropriately and in accordance with participant needs. DUTIES AND RESPONSIBILITIES: Assures program activities meet individual and collective needs of participants and families, provision of services and direct care as required including assisting with medication as appropriate. Assists Adult Day Center Manager in planning, scheduling and carrying out development of recreational, daily living and leisure activities. Maintains records, prepares reports on monthly activities planned and attended on a daily basis to include case notes on participants as appropriate. Demonstrates essential work experience and personal traits to ensure activities and services are provided professionally and appropriately, in accordance with participant needs. Attends to participants' basic personal needs, identifies critical health/physical conditions, determines necessary care actions, supports other staff as appropriate and alerts case managers. Requests or performs emergency care as needed or requested. Assists staff in the development of participant care plans, reviews and assesses participants condition as needed. Communicates changes in participant's condition with appropriate case managers on an on-going basis and as requested. Assists staff in planning monthly snack menus, preparation of snacks, and clean up after meals and snacks have been completed. Assists staff with general cleanliness and orderliness. Assures proper snacks, supplies and equipment are available and that safety precautions are observed, Assures security of senior services building with opening and closing procedures. Implements all agency policies as appropriate. Inputs participant information and case notes into electronic medical record, in accordance with agency procedures, state and federal requirements. Implements all agency policies as appropriate. Attends training seminars, in-service sessions, and staff meetings. Responsible for maintaining training compliance in accordance with FRA policies and procedures, state and federal regulations. Provides other support services and duties as necessary. MINIMUM EDUCATION AND EXPERIENCE: High School diploma or equivalent. Two years related human/social services experience (seniors with Alzheimer's or related Dementia (preferred). Six months experience working with individuals who experience developmental disabilities is preferred but not required. Must meet agency insurance criteria for operating agency and personal vehicles on agency business (21 y/o and licensed 3 years). KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Demonstrated ability to communicate effectively with participants, families, and co-workers. Demonstrated ability to assess needs and coordinate individual and group activities. Demonstrated proficiency in direct care activities and training. Must have reliable transportation and a good driving record. Must possess the knowledge and ability to utilize a computer and electronic medical record (EMR) system. Ability to learn new software and hardware applications. LICENSES/CERTIFICATIONS REQUIRED: Alaska Driver's License Certification in Adult CPR Certification in First Aid Safety-Care Certification IMMUNIZATION REQUIRED: Annual PPD Test Hepatitis B immunization (or) Waiver WORKING CONDITIONS: Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. PHYSICAL ACTIVITIES: Stooping: Bending body downward and forward by bending spine at the waist. Crouching: Bending the body downward and forward by bending leg and spine. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances. Pushing: Using upper extremities to exert force in order to draw, press against something with steady force in order to thrust forwards, downward or outward. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities which demand detailed or important instructions spoken to other workers accurately, loudly or quickly. Hearing: Perceiving the nature of sounds with no less than a 40 db loss. Ability to receive oral communication and make fine discriminations in sound. Driving: Minimum standards required by State Law (including license). ENVIRONMENTAL CONDITIONS: None: The worker is not substantially exposed to adverse environmental conditions (such as typical office or administrative work).
    $35k-39k yearly est. Auto-Apply 3d ago
  • Court Services Officer (25-04)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    The recruitment is exempt from the hiring freeze (Administrative Order 358). The Department of Public Safety (DPS), Division of Alaska State Troopers, is currently recruiting to fill Court Services Officers (CSO) positions around the state. The salary is dependent upon the location of hire: Anchorage / Kenai = $36.83 per hour Fairbanks = $37.93 per hour Bethel = $55.25 per hour Qualified applicants will be attending the Department of Public Safety Training academy beginning January 2026 or July 2026. WHAT YOU WILL BE DOING Court Services Officers (CSOs) are a unique class of officers who work under the general direction and command of AST. CSO's conduct duties for the Commissioner of Public Safety under AS 22.20.100-140, which include providing physical security of courtrooms, chambers, and other spaces of the courts including the grounds of court facilities; coordinating and providing prisoner transport; serving court writs; and providing protective details and security for judicial officers. A CSO is distinguished from State Trooper and other commissioned job classes by its primary focus on providing prisoner transportation, process service, court security, and judicial protection to the court system. OUR ORGANIZATION, MISSION, AND CULTURE: The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embody your strengths, please consider joining our team. THE BENEFITS OF JOINING OUR TEAM: As a Court Services Officer, you will have a rewarding career and receive paid, high-caliber training and benefits at no expense to you while attending the academy. THE WORKING CONDITIONS YOU CAN EXPECT: There are multiple positions available in this posting that have unique opportunities. * The Anchorage Court Services position is in downtown Anchorage on the main Alaska Court System campus. The work environment consists of being part of the largest Judicial Services team in the Alaska State Troopers, conducting local and regional prisoner transports, physical site security, writ services, and judiciary protection. Anchorage is the major population center of Alaska and affords easy access to world-class hunting, fishing, and outdoor recreation with all the convenience of living in a modern city. * The Bethel Court Services Officer position is located and based full time out of the Bethel State Trooper Post with frequent work at the Bethel Courthouse. The work environment consists of paper service, prisoner transports between the jail and court, and courtroom security. The work environment is friendly, team-oriented, and productive. * The Fairbanks Court Services Officer position is in the Golden Heart of Alaska which provides central access to world hunting, fishing, and outdoor recreation with all the convenience of living in the modern city of Fairbanks. Your office and central base of operations will be in the crown jewel of the Alaska Court System, the Rabinowitz Courthouse. The work environment consists of being part of a large team of professionals serving court-required documents and conducting judiciary protection. Fairbanks CSO's have the awesome responsibility of providing judiciary security, as needed, at Utquagvik; which is the farthest North court location in Alaska. Fairbanks is the major population center in the interior of Alaska that has some of the best summers for recreation, schools for family, and law enforcement supportive people. * The Kenai Court Services Officer position is located in the heart of Kenai. The work environment consists of conducting local and regional prisoner transports, physical site security, writ services, and judiciary protection. Work and live mere minutes away from the World-famous Kenai River. Kenai and Soldotna offer great schools, multiple big box shopping options and some of the best outdoor recreation in Alaska, all while maintaining small town charm. You can choose to live as urban or rural as you desire on the Central Peninsula. WHAT WE ARE LOOKING FOR: * 18 years of age or older at the time of hire * Must possess a high school diploma or have passed a General Education Development (GED) test. * Must be conversant in English (both written and spoken). * Not disqualified from any portion of a prior formal background investigation conducted for this job classification in the last twelve months. More information about the Department of Public Safety can be found on our website: alaskastatetrooper.com Minimum Qualifications High school graduation or the equivalent. AND 18 years of age or older at time of hire. Special Note: Must possess a valid Driver's License at time of hire. As part of the selection process, an extensive background investigation will be conducted, including: a comprehensive background check; fingerprinting; medical and psychological evaluations; physical agility testing; drug screening, and successfully obtaining a security clearance to access criminal justice information systems. Appointments will be made conditionally pending successful completion of all portions of the background process and the medical evaluation. This job class requires the use of firearms or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL-104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold a position in this job class. A "misdemeanor crime of domestic violence" means an offense that: 1) is a misdemeanor under Federal or State Law; and 2) has, as an element the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian of the victim. Personal History: * Must be able to accept employment within the United States. * Possession of high school diploma recognized by a state, a diploma from a home school program recognized or certified by a state or by a local school district within a state as having met the state's graduation requirements, or has passed a General Education Development (GED) test. * 18 years of age or older at the time of application. * Possession of a valid driver's license. * Not disqualified from any portion of a prior formal background investigation conducted for this job classification in the last twelve months. Prior Use of Illegal/Illicit Substances: * Not used, transported, or purchased a schedule IA, IIA, IIIA, IVA, or VA controlled substance during the last five (5) years (unless under the age of 21 at the time of use AND the act occurred more than 3 years from the date of application); or there was an immediate, pressing, or emergency medical circumstance to justify the use of a prescription controlled substance not prescribed to the person. * Not used marijuana during the past twelve months. * Not illegally manufactured, distributed, or sold a controlled substance (unless under 21 at the time of the act AND the act occurred more than five (5) years ago). Criminal History: * Not currently on court-ordered probation, either supervised or non-supervised. * Not convicted of a felony whether set aside, suspended imposition, expunged, or pardoned, excluding juvenile adjudications. * Not convicted of a misdemeanor crime that resulted in serious physical injury to another person in the last ten years. * Not convicted of a misdemeanor crime, reduced or related, to domestic violence whether set aside, suspended imposition, expunged, or pardoned. * Not convicted of a misdemeanor crime of dishonesty or moral turpitude in the last ten years. * Not convicted of more than two misdemeanors in the last ten years (unless under the age of 21 at the time of the acts AND three years have elapsed since the most recent act). Prior Law Enforcement Conduct: * Never denied certification or had basic certification revoked by the Alaska Police Standards Council or the responsible certifying agency in any other issuing jurisdiction (unless the denial or revocation has been rescinded by the council under 13 AAC 85.270 or by the responsible certifying agency of the issuing jurisdiction). * Never discharged or resigned under threat of discharge, for cause relating to dishonesty or misconduct, from employment as a police officer in this state or any other state or territory. * Not illegally manufactured, distributed, or sold a controlled substance while employed as a peace officer or in a position associated with law enforcement. Note: Candidates will need to meet selection criteria, pass an initial physical fitness test and complete a background investigation. All job offers are conditional pending successful completion of a psychological evaluation, medical examination, and drug screening. Additional Required Information INITIAL PHYSICAL FITNESS TEST All applicants must successfully pass the initial physical fitness test to move forward in the application process. For more information on our fitness test standards, go to *********************************************** test can be proctored by an adult at a local gym, or any adequate outdoor or indoor facility. Applicants will submit results via the applicant tracking system when completing their background investigation documents. NOTIFICATION OF NEXT PHASE: As part of the hiring process, Alaska State Troopers conducts a thorough background investigation of all candidates using a web-based applicant tracking platform to securely collect all required information and documentation. All applicants will be required to utilize this online portal by first creating a log-in for the portal, then following the applicant instructions. Users will need to use the Chrome web browser on a computer and upload all documents within 15 days of invitation to portal. Applicants can expect to pay for airfare and lodging while in Anchorage for testing. The next testing week is December 8-12, 2025, January 5-9, 2026, and March 2-6, 2026. DOCUMENTS TO COLLECT TO BE SUBMITTED WITH THE BACKGROUND PACKET Please have the following documents in your possession prior to submitting your online application to ensure you meet your deadline. Failure to provide ALL required documents by your deadline will result in your application being eliminated from the process. Instructions for submitting these documents will be furnished after you have completed the online application. * Scanned copy of Birth Certificate (if current name differs from that on the birth certificate, provide court documents showing name change). * If naturalized, a scanned copy of Naturalization Certificate with photo. * Certified official high school transcripts or General Education Development (GED) testing results * Certified official College transcripts for all post-secondary education. * Current and/or former police officers must provide basic police officer certification or equivalent POST Certification; additional law enforcement-related certifications; certificate of academy completion and course syllabus to include the number of hours; out-of-state applicants must provide a copy of their academy syllabus. * Former military members must provide discharge or separation papers showing date and type of discharge for all periods of service for each branch of the military (i.e. DD-214 Long Form and NGB-22 Form, which include the Separation and Reentry codes). * Any employment evaluations, or certifications you have received. * Long-form/lifetime driving record(s) from all states and U.S. territories in which you have ever held a driver's license and/or received a citation (whether convicted or not). You can find that information at: ****************************************** * Long-form driver's abstract/lifetime driving record from each country outside of the U.S. or its territories where you have ever held or now hold citizenship or have been a resident alien, or resided at while on military assignment (not while on active mission or combat zone deployment). For any documents generated in a language other than English, official translations must be included. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aids or services, or alternative communication formats, please call ************** or 465-4095 in Juneau or ************** (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer. The following additional DPS Minimum Requirements for Court Services Officer MUST also be met: ENGLISH LANGUAGE: The applicant must be conversant in English (both written and spoken). BACKGROUND INVESTIGATION PHASE: The application process includes an extensive and comprehensive background investigation, the extent of which is not limited by the geography of Alaska or the continental United States. The background investigation will include analysis of all available databases such as police, military, corrections, local court, law enforcement records, Interpol, and other government records. Investigators are thorough and interviews will include current and former spouses and significant others, current and past supervisors, coworkers, neighbors, landlords, school officials, and all others who have relevant information regarding your conduct as a citizen, work performance, criminal history, driving and accident history, appearance and overall fitness to become a Court Services Officer. Applicants are advised that intentional false answers or intentional omissions on your applications to hide incidents or conduct represent the crime of perjury in the State of Alaska. Applicants are further advised that fraudulent information may result in a permanent denial in accepting any future State of Alaska job application. CRIMINAL HISTORY: * The applicant has no admissions of conduct anywhere, and there is nothing discovered during the background investigation or any testing or interview phase, which would be a felony under Alaska law (excluding drug use), as an adult 21 years of age or older, or within five years of application. The Standard of proof applied will be reasonable suspicion to believe the applicant committed a felony; and that event, had it been investigated, included the elements required for referral and/or prosecution. * The applicant has not been charged with or convicted of any offense (excluding violations) within one year of application. * The applicant has no more than 2 convictions or juvenile adjudications within 10 years of application, unless less than 21 years of age at the time of the offense, and 5 years have elapsed since the last conviction. * The applicant was not under investigation of any crime or has any charges pending at the time of application, during the background process, at the time of hire, or during the probationary period. * Not been convicted of any misdemeanor offenses within five years before the date of application. * Not on court-ordered probation, either supervised or non-supervised within three years before the date of application. DRIVING HISTORY: * The applicant will not have had a canceled, revoked, suspended, or limited operator's license within the preceding 12 months. DRUG HISTORY: * While employed as a peace officer, Fire Marshal, correctional officer, VPSO, CSO, military police officer, licensed security guard or officer, or similar position anywhere or in any jurisdiction, the applicant has not used any illegal drug or illegally used a controlled substance. * If the applicant used an illegal drug (excluding marijuana) or illegally used a controlled substance when under the age of 21, the use was more than three years from the application. PROFESSIONAL CONDUCT REQUIRED: The below requirements pertain to incidents occurring on duty or off duty. While employed as a peace officer, fire marshal, correctional officer, VPSO, CSO, military police officer, licensed security guard or officer, or similar position anywhere or in any jurisdiction (pertains to incidents occurring on duty or off duty). The applicant must be free of an affirmation of misconduct (including misuse of official position or authority), perjury, excessive use of force, dishonesty, termination for cause. IMPORTANT NOTE: It is crucial that you are honest and provide accurate information in your job application, during all background phases, and in the final selection process. All information requested is mandatory. Anything less than full disclosure will eliminate you from further consideration. All initial communication with applicants will be conducted via email. It is imperative applicants provide a valid email address when applying and check email frequently during the application process for this position. Applicants who have a change in email address during this application process must notify the Recruitment Unit immediately. Please note this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance is necessary to use APSIN. Felony convictions disqualify applicants from consideration. Misdemeanor convictions may disqualify applicants. If you have questions regarding your specific misdemeanor conviction(s) please contact the hiring manager listed below. The incumbent of this position will be working around armed officers and possibly canines. This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position. Contact Information For specific information in reference to the position please contact: DPS Recruitment Phone: ************ Email: ********************** Fax: ************ Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Are you eligible to accept employment in the U.S.? * Yes * No 02 Are you 18 years of age or older at the time of application? * Yes * No 03 Have you ever been denied certification or had basic certification revoked by the Alaska Police Standards Council or the responsible licensing agency in any other issuing jurisdiction? * Yes * No 04 Have you ever been discharged or resigned under threat of discharge, for cause relating to dishonesty or misconduct, from employment as a police officer in this state or any other state or territory? * Yes * No 05 Have you been disqualified from any portion of a prior formal background investigation conducted for Court Services Officer in the twelve months prior to this application? * Yes * No 06 Have you illegally used, transported, or purchased schedule IA, IIA, IIIA, IVA, or VA controlled substance (other than marijuana or prescription medication) during the last five (5) years (unless under the age of 21 at the time of use AND the act occurred more than 3 years from the date of application)? * Yes * No 07 Have you used marijuana within one year prior to this application? * Yes * No 08 Have you illegally used, manufactured, transported, purchased, distributed, or sold a controlled substance while employed as a peace officer or in a position associated with law enforcement? * Yes * No 09 Have you ever illegally, manufactured, distributed, or sold a controlled substance (unless under 21 at the time of the act AND the act occurred more than 5 years prior to the date of this application)? * Yes * No 10 Have you been on court-ordered probation with (supervised or non-supervised) within three (3) years before the date of application? * Yes * No 11 Have you been convicted of a misdemeanor crime that resulted in serious physical injury to another person in the ten years prior to this application? * Yes * No 12 Have you been convicted of more than two (2) misdemeanors in the last ten (10) years (unless under 21 at the time of the acts AND three (3) years have elapsed since the most recent act)? * Yes * No 13 Have you been convicted of a misdemeanor crime of dishonesty or moral turpitude in the ten years prior to the date of this application? * Yes * No 14 Have you been convicted of a misdemeanor within 5 years from the date of application? * Yes * No 15 Have you ever been convicted of a felony, whether set aside, suspended imposition, expunged, or pardoned, excluding juvenile adjudications? * Yes * No 16 Within the preceding twelve (12) months from the date of this application has your driver's license been limited, canceled, revoked, suspended? * Yes * No 17 Have you been charged with any Domestic Violence-related offense, including violations of Domestic Violence Protective Orders, within 1 year previous to this application? * Yes * No 18 Have you ever been convicted of any crime, reduced or related to Domestic Violence, whether set aside, suspended imposition, expunged, or pardoned? * Yes * No 19 Do you possess a high school diploma recognized by a state, a diploma from a home school program recognized or certified by a state or by a local school district within a state as having met the state's graduation requirements, or has passed a General Education Development (GED) test? * Yes * No 20 Do you possess a valid driver's license? * Yes * No 21 Do you give the Alaska Department of Public Safety authorization to research your driving record and to conduct a complete background and criminal history check using law enforcement databases? * Yes * No 22 Have you been a respondent to any long-term Domestic Violence Protective Order or similar order by any jurisdiction in the twelve months previous to this application? * Yes * No 23 The Department of Public Safety is currently recruiting to fill Court Services Officer positions in Anchorage, Bethel, Fairbanks, and Kenai. Please select below which location(s) you are willing to work in. (check all that apply). * Anchorage * Bethel * Fairbanks * Kenai Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $36.8-55.3 hourly 60d+ ago
  • Social Services Associate (PCN 261010)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Anchorage, Alaska. What You Will Be Doing This position is a member of the centralized, Placement Search and Support Unit and will be responsible for most aspects of searching for placements and supporting caregivers. This position provides robust customer service and support for caregivers and is responsible for searching for and securing placements for children. Our Organization, Mission and Culture The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values. Benefits of Joining Our Team Joining our team will provide you with the satisfaction of working with a dynamic, diverse, and high performing team while simultaneously having a positive impact by providing support to OCS employees as well as the children and families of Alaska! Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information. Working Environment You Can Expect This position is located in Anchorage Alaska. This position will be part of a 6-person team that will search for placement for children and provide support to caregivers. This position works 7.5 hours per day and may be required to work until 6pm daily. For information on the Anchorage community (including schools, hospitals, housing) please review the Alaska Community Profiles. We Are Seeking a Candidate with the Following Competencies: * Attention to Detail: Is thorough when performing works and conscientious about attending to detail. * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, satisfy their expectations; know about available products and services; is committed to providing quality products and services. * Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. * Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Special Note * This position requires a valid Alaska driver's license. * Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State. * A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check. * The successful candidate may be required to attend multiple training courses normally located in Anchorage. A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. To view the general description and example of duties for a Social Services Associate, please go to the following link: ********************************************************************************************************************* Specifications Minimum Qualifications One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services. Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment. Additional Required Information At time of interview applicant is requested to submit: * A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications. * A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor. * Professional is defined as a supervisor or an individual who has direct knowledge of your work performance. Please read the below information carefully. This applies to your application submission. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. EDUCATION To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. LEGAL EMPLOYMENT The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. The State of Alaska does not provide VISA Employer sponsorships. RECRUITMENT SCOPE This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ***************************************** NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at ************ (toll free) or ***************. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************** EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-************ (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance please visit: ******************************************************************* For specific information in reference to the position please contact the hiring manager at: Name: Diana Mullen, Social Services Program Coordinator Phone: ************** Email: *********************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you acknowledge and understand the requirement that education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered for this position? * Yes. I acknowledge and understand this requirement. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $27k-32k yearly est. 5d ago
  • Pretrial Services Officer 1/2 (PCN 20-6110, 20-6129)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    The Department of Corrections, Division of Pretrial, Probation and Parole is recruiting for multiple Pretrial Services Officer 1/2 located at the Anchorage Pretrial Office in Anchorage, Alaska. Watch Alaska DOC's video here: DOC Extended Cut.mp4 (vimeo.com) Watch Alaska DOC's Division of Pretrial, Probation, & Parole video here: DP3_30 sec.mp4 (vimeo.com) What You Will Be Doing: * Monitor defendants' compliance through office visits, field checks, testing, and risk-based supervision. * Draft reports, perform arrests, and analyze electronic monitoring (EM) data. * Install and manage EM equipment. * Communicate effectively in office and community settings. * Ensure public safety through prompt action on violations. Our Mission, Values, and Culture: Pretrial Officers at the Anchorage Pretrial Office supervise defendants and enhance public safety through evidence-based practices. This role fosters safer communities while supporting individuals in transforming their lives. Join our mission-driven team to make a lasting impact in Alaska. Benefits of Joining Our Team: Become a vital part of the Anchorage Pretrial team, where dedicated professionals work together to strengthen and safeguard our communities. Benefit from comprehensive training, paid time off, and opportunities for professional growth. This is your chance to make a difference while advancing your career. The Working Environment You Can Expect: The Anchorage Pretrial Office is conveniently located in Bayview, near downtown Anchorage. The work environment is dynamic and fast-paced, combining office tasks with fieldwork and fostering collaboration within a professional team. Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: * Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. * Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Safety and Professional Integrity: Commitment to public safety, lawful procedures, and maintaining the highest ethical standards. * Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. * Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Minimum Qualifications Pretrial Services Officer 1 A bachelor's degree from an accredited college or university in any field. Or substitution: Four years of paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, corrections, criminal investigation, public safety or law enforcement. Or substitution: Four years in any combination of postsecondary education from an accredited college and paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, corrections, criminal investigation, public safety or law enforcement (2.67 semester or 4 quarter hours of post-secondary education are equal to one month of experience). All Pretrial Services Officer 1 positions are flexibly staffed. Advancement to the Pretrial Services Officer 2 level occurs only when the incumbent successfully completes all training, including the specified terms of the APSC training and certification requirements, and is certified by the supervisor as prepared to perform at the next level. Advancement to the Pretrial Services Officer 2 level is contingent upon completion of the Probation Officer Academy and the Probation Officer Field Training Manual. Pretrial Services Officer 2 Successful completion of training under a formally established Pretrial Services Officer 1 flexible staffing training plan with the State of Alaska; OR A bachelor's degree from an accredited college or university in any field. And One year of professional experience in probation, parole, pretrial, criminal justice, juvenile justice, public safety, law enforcement or corrections. Or substitution: Five years in any combination of postsecondary education from an accredited college and paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, public safety, law enforcement or corrections. (2.67 semester hours or 4 quarter hours of postsecondary education are equal to one month of experience). Special Note (All Levels): At the time of employment, a qualified applicant must: be 21 years of age and a United States citizen or a United States National; have a high school or home school diploma recognized or certified by a state or a local school district within a state as having met that state's graduation requirement; or have a General Educational Development certificate. Possess a valid driver's license issued within the United States at time of appointment. Positions in this job class series are required to carry a firearm and maintain a firearms proficiency qualification. Employees may be required to work shift assignments and on-call availability may be required. Individuals not continuously employed since February 9, 1991, by the State of Alaska Department of Corrections in a "correctional officer," "probation officer," or "parole officer" position, as defined by 13 AAC 85.900, are subject to requirements established by Alaska Police Standards Council (APSC). As a condition of continued employment, these individuals must obtain a basic correctional officer certificate issued by the APSC within 14 months of hire. Any employment action that resulted in discharge, resignation in lieu of discharge, or discipline, must be disclosed at the time of application to vacancies within this classification. Applicants who fail to provide this information will be deemed to be ineligible for interview or further consideration. Applicants with an employment action that makes them ineligible for certification under APSC regulations will be ineligible to receive an interview or further consideration. For purposes of the minimum qualifications for this job class, "misdemeanor" means: 1) A crime classified as a misdemeanor in Alaska at the time the crime was committed. 2) A crime committed in another jurisdiction for which there was a conviction in that jurisdiction by a civilian or military court is a "misdemeanor" conviction if the crime has elements similar to those of a misdemeanor under Alaska law at the time the offense was committed. 3) An offense punishable as a misdemeanor in Alaska or under the law of another jurisdiction, that results in a completed suspended imposition of sentence, expungement of record, or a pardon, is considered a "misdemeanor" conviction unless the offense was committed by the person before the age of 21. A qualified applicant may not: Have been convicted of any felony or a misdemeanor crime of domestic violence by a civilian court of Alaska, the United States, another state or territory, or by a military court. Have been convicted during the past ten (10) years by a civilian court of Alaska, the United States, another state or territory, or by a military court of a crime of dishonesty or moral turpitude, of a crime that resulted in serious physical injury to another person, or of two or more driving under the influence offenses. Have illegally manufactured, transported, or sold a controlled substance during the past 10 years, provided you were under 21 years of age at the time. Have illegally used a Schedule IA, IIA, IIIA, IVA, or VA controlled substance during the past 5 years, provided you were at least 21 years of age at the time. Have used marijuana during the last year, provided you were at least 21 years of age at the time. Have been denied certification by the Alaska Police Standards Council or the responsible certifying agency in any other issuing jurisdiction unless the denial, revocation, or surrender has been rescinded by the council under 13 AAC 85.270 or by the responsible certifying agency of the issuing jurisdiction. Have ever used a controlled substance while employed as a certifiable municipal, state, federal peace officer, correctional officer, adult probation officer, or military law enforcement officer. Additional Required Information IMPORTANT NOTICE - BACKGROUND INVESTIGATION REQUIREMENTS AND DEADLINE A full criminal history check is required for all applicants. YOU WILL NOT MOVE FORWARD IN THE PROCESS WITHOUT COMPLETING AND SUBMITTING YOUR NOTARIZED F-3 PERSONAL HISTORY STATEMENT FORM. The F-3 Personal History Statement Form and Background Packet can be downloaded at: ************************************************************************************* Once completed and notarized return to: ***************************** As part of the personal history, applicants will be required to submit copies of the following documents: * Certified Highschool/GED transcripts (must be received directly from certifying institution and show date of graduation) * Birth certificate or valid passport * HS Foreign Equivalency Evaluation, if applicable * Naturalization certificate, if applicable * DD-214 form, if applicable (must show date and type of discharge and reason for separation narrative for all periods of service in each branch of the military, such as the DD-214 Long Form and NGB-22 Form) * Military Evaluations, if applicable The background investigation requires candidates to complete a background packet, which includes attaching the above required documents in order for our office to verify you meet the minimum qualifications and requirements set forth by the Alaska Police Standards Council. Upon hire, applicants will also be subject to fingerprinting. It is crucial that you are honest and provide accurate information in your application, during your interview, and during the background investigation process. All information requested is required. It is important that you keep copies of all documents that you submit. Any copies of documents submitted to our office will not be returned and requested copies will be denied. Note: Applicants who are not forthright, honest, or who intentionally or unintentionally omit information during the recruitment and selection process may be disqualified from further consideration of employment. REQUIRED DOCUMENTS If selected for an interview, the applicant must provide the following: * List of three (3) professional references * Last three (3) performance evaluations, if applicable LEGAL EMPLOYMENT The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. PREA NOTIFICATION The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including: * Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution; * Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or * Has been civilly or administratively adjudicated to have engaged in the activity described above. CRIMINAL HISTORY CHECKS/APSIN/ACOMS Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. FINGERPRINT NOTICE All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check. FLEXIBLY STAFFED This position is flexibly staffed. The level of the job offer will be based on the selected candidate's eligibility. If hired at the lower level, you will be promoted to the higher-level job class after completing the training plan and meeting the minimum qualifications. DRIVER'S LICENSE REQUIREMENT Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty. FIREARMS This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position. A "misdemeanor crime of domestic violence" is an offense that is (1) a misdemeanor under Federal or state law; and (2) has, as an element, the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian, or by a person similarly situated to a spouse, parent, or guardian of the victim. If you have ever been convicted of a misdemeanor crime of domestic violence, do NOT apply for this position. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** or ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ************** (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance please visit: ******************************************************************* Contact Information Randell Cosper Deputy Chief Pretrial Services Officer ************ ************************* Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you have a valid driver's license issued within the United States or will you be able to obtain one at time of appointment? * Yes * No 02 Are you at least 21 years of age NOW or will you be at least 21 years of age within the next 90 days? * Yes * No 03 Are you a U.S. citizen? * Yes * No * Naturalized (provide certificate number and date, place, and court naturalized in box below) 04 IF NATURALIZED, provide your certificate number and date, place, and court naturalized. 05 Do you have a high school diploma or a General Educational Development (GED) certificate? * Yes * No 06 Have you been certified by the Alaska Police Standards Council or an equivalent law enforcement certification agency? Select from the options below: * Not applicable - I have never applied for certification or been certified * Certified - Current and in good standing * Certified - Expired * Revoked * Revoked then reinstated * Suspended * Suspended then reinstated * Surrendered * Denied Certification 07 Have you ever been convicted of a felony by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 08 Have you ever been convicted of a crime of domestic violence by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 09 Have you been convicted during the past 10 years of a misdemeanor crime that resulted in serious physical injury to another person by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 10 Have you been convicted during the past 10 years of two or more driving-while-intoxicated offenses by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 11 Have you been convicted during the past 10 years of a crime of dishonesty or moral turpitude by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 12 Have you ever illegally used a controlled substance while employed as a certifiable municipal, state, federal peace officer, correctional officer, adult probation officer, or military law enforcement officer? * Yes * No 13 Have you illegally manufactured, transported, or sold a controlled substance (excluding acts that occurred more than 10 years ago where you were younger than 21 years of age at the time)? * Yes * No 14 Have you ever used an illegal or illicit drug or substance (other than marijuana) like, but not limited to, cocaine, methamphetamine, synthetic or pseudo drugs (excluding any use that occurred under the age of 21)? * Yes * No 15 If yes, list drugs used and date of last use. 16 Have you ever used marijuana (provided you were at least 21 years of age at the time of use)? * No * Yes - within the last year * Yes - more than 1 year ago 17 If yes, provide date of last use. 18 Are you prohibited from possessing a firearm? * Yes * No 19 Are you able and willing to attend, and successfully complete, a seven-week or longer Academy, which includes physical agility training and testing, self-defense tactics, training including physical contact between academy students and instructors, firearms training using live rounds, and exposure to "pepper spray?" * Yes * No 20 Do you understand that if you are the selected candidate the job offer will be conditional and if you do not successfully meet the background screening criteria the job offer will be rescinded? * Yes * No 21 Have you received formal discipline while in any position (including written reprimands)? * No * Yes - within the last 12 months * Yes - more than 1 year ago 22 Have you ever been terminated, asked to resign in lieu of termination, put on inactive status for cause, or resigned pending an investigation into your actions? * No * Yes - within the last 12 months * Yes - more than 1 year ago 23 If you answered "Yes - within the last 12 months" on either of the above two questions, explain in detail the circumstances regarding all applicable incidents within the last year. Include the names of the employers, job titles, and separation dates. 24 Are you currently on supervised or unsupervised court ordered probation? * Yes * No 25 Have you ever filed a false or fraudulent claim for public assistance, medical benefits, unemployment insurance, disability, welfare, food stamps, insurance, or other financial benefits, or assistance? * Yes * No 26 Do you have a military discharge from a branch of the Armed Forces? * No - I have not been in the military * Honorable * General * Administrative * Uncharacterized * Dishonorable 27 Have you had a conditional job offer (CJO) with the Department of Corrections rescinded? * No - I have never had a CJO rescinded * Yes - more than 6 months ago * Yes - within the last 6 months 28 Do you now communicate with, or have you ever communicated with, a person in the custody of the Department of Corrections (including people at halfway houses and /or on furlough) or in the custody of a federal institution? If yes, provide the following details: date(s), relationship, and the facility or halfway house where the person resides: 29 Have you ever initiated or engaged in a sexual assault and/or sexual abuse in prison, jail, lockup, community confinement facility, juvenile facility or other institutions? * Yes * No 30 Have you ever been the subject of an investigation for engaging, or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse? * Yes * No 31 Have you ever been disciplined, terminated, or resigned in lieu of an employment action surrounding allegations of sexual harassment, sexual abuse, or assault? * Yes * No 32 Have you ever been civilly or administratively adjudicated to have engaged in the activity described in the prior questions above related to sexual abuse or sexual activity? * Yes * No 33 If you responded "Yes" to the any of the four preceding questions, please describe each incident, including dates and locations, in the text box below. 34 Please select one of the following statements. * I only want to be considered for the Pretrial Services Officer 1 level. * I want to be considered for both the Pretrial Services Officer 1 and 2 levels. 35 How did you hear about this position? * Social media (If so, which platform/page? Please specify in the next question) * Current or former DOC employee (if so, who? Please specify in next question) * Job Fair (if so, which one? Please specify in next question) * Alaska State Fair in Palmer, Alaska * Monster.com / Indeed.com / Military.com * Police 1 / Corrections 1 website * Google/YouTube Ads * Handshake website * Department of Corrections / Workplace Alaska Jobsite * Department of Corrections HR notifications from other states * Local advertisement banners * Facebook Job Opportunities * Anchorage Job Center * Wasilla Job Center * Other (Please specify in next question) 36 If applicable, please specify your response to the question above? 37 If you heard about this position at a job fair/event, which event did you attend? * I did not hear about this position at an event. * Military TAPS Presentation * Mat-Su Employer Expo - March 26, 2025 * Palmer Lions Gun Show - March 29-30, 2025 * Spring Fling for Women - April 5-6, 2025 * Mat-Su Outdoors Show - April 11-13, 2025 * Kenai Peninsula Job & Career Fair - April 16, 2025 * TCC Spring Job Fair - April 16, 2025 * AML Infrastructure Career Fair - April 24, 2025 * Kenai Sport, Rec, & Trade Show - May 2-4, 2025 * Juneau Maritime Festival - May 3, 2025 * Seward 4th of July - July 3-5, 2025 * Bear Paw - July 12-13, 2025 * Alaska State Fair - August 15-September 1, 2025 * Other (please specify in the question below) 38 If you answered "Other" to the question above, please specify. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $55k-75k yearly est. 27d ago
  • Social Services Associate Juneau (PCN 063154)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate (SSA) located in Juneau, Alaska. is open to Alaska Residents only. What You Will Be Doing: A Social Services Associate is an administrative position. You will be supporting professional staff by gathering information for assessments, case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing electronic databases, and providing information to professional staff to make necessary referrals for families to other agencies. As a Social Services Associate you will work with families and children, helping to provide services that will enhance families' capacities to give their children a healthy start, to provide them with safe and permanent homes, to maintain cultural connections, and to help them realize their potential. The successful incumbent will be courteous, professional in language and presentation, calm, motivated, efficient, and have strong critical thinking skills. This position will require traveling up to a week at a time. The Office of Children's Services requires staff to work overtime when deemed necessary. OCS Staff are considered essential, so are expected to work during pandemic and other natural disasters. The agency also supports a healthy work/life balance for all staff. For more information: OCS Practice Model. Our Organization, Mission, and Culture: The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values. Benefits of Joining Our Team: The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve. Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues. Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information. Working Environment You Can Expect: This position will be located in Juneau, Alaska. The Office of Children's Service's staff are considered essential and are required to work after hours, on-call hours, through pandemics- natural disasters, and all holidays that land on their rotational work week. The work we perform is critical and significantly impacts the communities we serve. As a result, the Office of Children's Services works on evenings and weekends as well as weekdays, so overtime and on-call work are expectations of our workers. Travel to villages or cities for placement or visitation varies based on reginal needs. Frequency of travel varies based on casework or regional needs. 0-2 times a month or 0-2 times a year. Length of trip varies based on casework needs. Within the day or overnight. Travel in outlying areas may involve small aircraft and overnight stays. For information on the Juneau community (including schools, hospitals, housing), please review the Alaska Community Profiles. Who We Are Looking For: We are seeking a candidate with the following desired competencies: * Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. * Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. * Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. * Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. To view the general description and example of duties for a Social Services Associate, please visit following link: ********************************************************************************************************************* Specifications Special Note: * This position requires a valid Alaska driver's license. * Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State. * A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check. * The successful candidate may be required to attend multiple training courses normally located in Anchorage. Minimum Qualifications One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services. Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment. Additional Required Information At time of interview, applicant is requested to submit: * Copy of college/academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts) Please provide a copy at the time of the interview if they are not included in your application. * A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor. * Professional is defined as a supervisor or an individual who has direct knowledge of your work performance. Please read the information below carefully. This applies to your application submission. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. EDUCATION: To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE: When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. RECRUITMENT SCOPE: This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. LEGAL EMPLOYMENT: The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role of an employer sponsor. NOTE: The State of Alaska does not provide VISA Employer sponsorships. MULTIPLE VACANCIES: This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE: You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ****************************************** NOTICE: Questions regarding the application process can be directed to the Workplace Alaska hotline at ************ (toll free) or ***************. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************* EEO STATEMENT: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-************ (toll free) or ************** if you are in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance, please visit: ******************************************************************* For specific information in reference to the position, please contact the hiring manager at: Name: Laureen Larsen, Talent Acquisition Specialist Phone: ************ Email: ************************* Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you have a valid Alaska driver's license? * Yes * No * No, but able to obtain one within 30 days of starting. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $27k-32k yearly est. 5d ago
  • Pretrial Services Officer 1/2 (PCN 20-6007)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    The Department of Corrections, Division of Pretrial, Probation and Parole is recruiting for a Pretrial Services Officer 1/2 located at the Palmer Pretrial Enforcement Office in Palmer, Alaska. Watch Alaska DOC's video here: DOC Extended Cut.mp4 (vimeo.com) Watch Alaska DOC's Division of Pretrial, Probation, & Parole video here: DP3_30 sec.mp4 (vimeo.com) What You Will Be Doing: The Pretrial Services Officer is responsible for the assessment and supervision of adult defendants on pretrial status with the Alaska Court System. These are entry level positions requiring additional training and oversight for new employees in this field of work. A Pretrial Services Officer ensures public safety by completing risk assessments and monitoring defendants by supervising conditions of release set by the court. Supervision of defendants includes referrals for services, field and home contacts, drug and alcohol screening, electronic monitoring, arresting when necessary, and reporting concerns and providing updates to the court. Our Mission, Values, and Culture: Our mission is to help provide positive change in every town, village and neighborhood in Alaska by enhancing public safety, assisting the court with the fair administration of justice for victims and defendants, and by providing quality supervision that holds defendants accountable, while connecting them to community partners and resources that can provide an individual the tools for long-term change and success. Benefits of Joining Our Team: * Career development * High caliber training * Excellent benefits * Rewarding team environment * Community connection The Working Environment You Can Expect: The Palmer Pretrial Enforcement office services all communities within the Mat-Su valley. Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: * Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. * Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. * Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony. * Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Minimum Qualifications Pretrial Services Officer 1 A bachelor's degree from an accredited college or university in any field. Or substitution: Four years of paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, corrections, criminal investigation, public safety or law enforcement. Or substitution: Four years in any combination of postsecondary education from an accredited college and paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, corrections, criminal investigation, public safety or law enforcement (2.67 semester or 4 quarter hours of post-secondary education are equal to one month of experience). All Pretrial Services Officer 1 positions are flexibly staffed. Advancement to the Pretrial Services Officer 2 level occurs only when the incumbent successfully completes all training, including the specified terms of the APSC training and certification requirements, and is certified by the supervisor as prepared to perform at the next level. Advancement to the Pretrial Services Officer 2 level is contingent upon completion of the Probation Officer Academy and the Probation Officer Field Training Manual. Pretrial Services Officer 2 Successful completion of training under a formally established Pretrial Services Officer 1 flexible staffing training plan with the State of Alaska; OR A bachelor's degree from an accredited college or university in any field. And One year of professional experience in probation, parole, pretrial, criminal justice, juvenile justice, public safety, law enforcement or corrections. Or substitution: Five years in any combination of postsecondary education from an accredited college and paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, public safety, law enforcement or corrections. (2.67 semester hours or 4 quarter hours of postsecondary education are equal to one month of experience). Special Note (All Levels): At the time of employment, a qualified applicant must: be 21 years of age and a United States citizen or a United States National; have a high school or home school diploma recognized or certified by a state or a local school district within a state as having met that state's graduation requirement; or have a General Educational Development certificate. Possess a valid driver's license issued within the United States at time of appointment. Positions in this job class series are required to carry a firearm and maintain a firearms proficiency qualification. Employees may be required to work shift assignments and on-call availability may be required. Individuals not continuously employed since February 9, 1991, by the State of Alaska Department of Corrections in a "correctional officer," "probation officer," or "parole officer" position, as defined by 13 AAC 85.900, are subject to requirements established by Alaska Police Standards Council (APSC). As a condition of continued employment, these individuals must obtain a basic correctional officer certificate issued by the APSC within 14 months of hire. Any employment action that resulted in discharge, resignation in lieu of discharge, or discipline, must be disclosed at the time of application to vacancies within this classification. Applicants who fail to provide this information will be deemed to be ineligible for interview or further consideration. Applicants with an employment action that makes them ineligible for certification under APSC regulations will be ineligible to receive an interview or further consideration. For purposes of the minimum qualifications for this job class, "misdemeanor" means: 1) A crime classified as a misdemeanor in Alaska at the time the crime was committed. 2) A crime committed in another jurisdiction for which there was a conviction in that jurisdiction by a civilian or military court is a "misdemeanor" conviction if the crime has elements similar to those of a misdemeanor under Alaska law at the time the offense was committed. 3) An offense punishable as a misdemeanor in Alaska or under the law of another jurisdiction, that results in a completed suspended imposition of sentence, expungement of record, or a pardon, is considered a "misdemeanor" conviction unless the offense was committed by the person before the age of 21. A qualified applicant may not: Have been convicted of any felony or a misdemeanor crime of domestic violence by a civilian court of Alaska, the United States, another state or territory, or by a military court. Have been convicted during the past ten (10) years by a civilian court of Alaska, the United States, another state or territory, or by a military court of a crime of dishonesty or moral turpitude, of a crime that resulted in serious physical injury to another person, or of two or more driving under the influence offenses. Have illegally manufactured, transported, or sold a controlled substance during the past 10 years, provided you were under 21 years of age at the time. Have illegally used a Schedule IA, IIA, IIIA, IVA, or VA controlled substance during the past 5 years, provided you were at least 21 years of age at the time. Have used marijuana during the last year, provided you were at least 21 years of age at the time. Have been denied certification by the Alaska Police Standards Council or the responsible certifying agency in any other issuing jurisdiction unless the denial, revocation, or surrender has been rescinded by the council under 13 AAC 85.270 or by the responsible certifying agency of the issuing jurisdiction. Have ever used a controlled substance while employed as a certifiable municipal, state, federal peace officer, correctional officer, adult probation officer, or military law enforcement officer. Additional Required Information IMPORTANT NOTICE - BACKGROUND INVESTIGATION REQUIREMENTS AND DEADLINE A full criminal history check is required for all applicants. YOU WILL NOT MOVE FORWARD IN THE PROCESS WITHOUT COMPLETING AND SUBMITTING YOUR NOTARIZED F-3 PERSONAL HISTORY STATEMENT FORM. The F-3 Personal History Statement Form and Background Packet can be downloaded at: ************************************************************************************* Once completed and notarized return to: ***************************** As part of the personal history, applicants will be required to submit copies of the following documents: * Certified Highschool/GED transcripts (must be received directly from certifying institution and show date of graduation) * Birth certificate or valid passport * HS Foreign Equivalency Evaluation, if applicable * Naturalization certificate, if applicable * DD-214 form, if applicable (must show date and type of discharge and reason for separation narrative for all periods of service in each branch of the military, such as the DD-214 Long Form and NGB-22 Form) * Military Evaluations, if applicable The background investigation requires candidates to complete a background packet, which includes attaching the above required documents in order for our office to verify you meet the minimum qualifications and requirements set forth by the Alaska Police Standards Council. Upon hire, applicants will also be subject to fingerprinting. It is crucial that you are honest and provide accurate information in your application, during your interview, and during the background investigation process. All information requested is required. It is important that you keep copies of all documents that you submit. Any copies of documents submitted to our office will not be returned and requested copies will be denied. Note: Applicants who are not forthright, honest, or who intentionally or unintentionally omit information during the recruitment and selection process may be disqualified from further consideration of employment. REQUIRED DOCUMENTS If selected for an interview, the applicant must provide the following: * Resume * List of three professional references * Last three performance evaluations LEGAL EMPLOYMENT The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. PREA NOTIFICATION The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including: * Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution; * Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or * Has been civilly or administratively adjudicated to have engaged in the activity described above. CRIMINAL HISTORY CHECKS/APSIN/ACOMS Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. FINGERPRINT NOTICE All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check. FLEXIBLY STAFFED This position is flexibly staffed. The level of the job offer will be based on the selected candidate's eligibility. If hired at the lower level, you will be promoted to the higher-level job class after completing the training plan and meeting the minimum qualifications. DRIVER'S LICENSE REQUIREMENT Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty. FIREARMS This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position. A "misdemeanor crime of domestic violence" is an offense that is (1) a misdemeanor under Federal or state law; and (2) has, as an element, the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian, or by a person similarly situated to a spouse, parent, or guardian of the victim. If you have ever been convicted of a misdemeanor crime of domestic violence, do NOT apply for this position. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** or ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ************** (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance please visit: ******************************************************************* Contact Information Patrick Ogden Pretrial Services Officer 3 ************************ Steven Imoe Pretrial Services Officer 3 ************ ********************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you have a valid driver's license issued within the United States or will you be able to obtain one at time of appointment? * Yes * No 02 Are you at least 21 years of age NOW or will you be at least 21 years of age within the next 90 days? * Yes * No 03 Are you a U.S. citizen? * Yes * No * Naturalized (provide certificate number and date, place, and court naturalized in box below) 04 IF NATURALIZED, provide your certificate number and date, place, and court naturalized. 05 Do you have a high school diploma or a General Educational Development (GED) certificate? * Yes * No 06 Have you been certified by the Alaska Police Standards Council or an equivalent law enforcement certification agency? Select from the options below: * Not applicable - I have never applied for certification or been certified * Certified - Current and in good standing * Certified - Expired * Revoked * Revoked then reinstated * Suspended * Suspended then reinstated * Surrendered * Denied Certification 07 Have you ever been convicted of a felony by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 08 Have you ever been convicted of a crime of domestic violence by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 09 Have you been convicted during the past 10 years of a misdemeanor crime that resulted in serious physical injury to another person by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 10 Have you been convicted during the past 10 years of two or more driving-while-intoxicated offenses by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 11 Have you been convicted during the past 10 years of a crime of dishonesty or moral turpitude by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 12 Have you ever illegally used a controlled substance while employed as a certifiable municipal, state, federal peace officer, correctional officer, adult probation officer, or military law enforcement officer? * Yes * No 13 Have you illegally manufactured, transported, or sold a controlled substance (excluding acts that occurred more than 10 years ago where you were younger than 21 years of age at the time)? * Yes * No 14 Have you ever used an illegal or illicit drug or substance (other than marijuana) like, but not limited to, cocaine, methamphetamine, synthetic or pseudo drugs (excluding any use that occurred under the age of 21)? * Yes * No 15 If yes, list drugs used and date of last use. 16 Have you ever used marijuana (provided you were at least 21 years of age at the time of use)? * No * Yes - within the last year * Yes - more than 1 year ago 17 If yes, provide date of last use. 18 Are you prohibited from possessing a firearm? * Yes * No 19 Are you able and willing to attend, and successfully complete, a seven-week or longer Academy, which includes physical agility training and testing, self-defense tactics, training including physical contact between academy students and instructors, firearms training using live rounds, and exposure to "pepper spray?" * Yes * No 20 Do you understand that if you are the selected candidate the job offer will be conditional and if you do not successfully meet the background screening criteria the job offer will be rescinded? * Yes * No 21 Have you received formal discipline while in any position (including written reprimands)? * No * Yes - within the last 12 months * Yes - more than 1 year ago 22 Have you ever been terminated, asked to resign in lieu of termination, put on inactive status for cause, or resigned pending an investigation into your actions? * No * Yes - within the last 12 months * Yes - more than 1 year ago 23 If you answered "Yes - within the last 12 months" on either of the above two questions, explain in detail the circumstances regarding all applicable incidents within the last year. Include the names of the employers, job titles, and separation dates. 24 Are you currently on supervised or unsupervised court ordered probation? * Yes * No 25 Have you ever filed a false or fraudulent claim for public assistance, medical benefits, unemployment insurance, disability, welfare, food stamps, insurance, or other financial benefits, or assistance? * Yes * No 26 Do you have a military discharge from a branch of the Armed Forces? * No - I have not been in the military * Honorable * General * Administrative * Uncharacterized * Dishonorable 27 Have you had a conditional job offer (CJO) with the Department of Corrections rescinded? * No - I have never had a CJO rescinded * Yes - more than 6 months ago * Yes - within the last 6 months 28 Do you now communicate with, or have you ever communicated with, a person in the custody of the Department of Corrections (including people at halfway houses and /or on furlough) or in the custody of a federal institution? If yes, provide the following details: date(s), relationship, and the facility or halfway house where the person resides: 29 Have you ever initiated or engaged in a sexual assault and/or sexual abuse in prison, jail, lockup, community confinement facility, juvenile facility or other institutions? * Yes * No 30 Have you ever been the subject of an investigation for engaging, or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse? * Yes * No 31 Have you ever been disciplined, terminated, or resigned in lieu of an employment action surrounding allegations of sexual harassment, sexual abuse, or assault? * Yes * No 32 Have you ever been civilly or administratively adjudicated to have engaged in the activity described in the prior questions above related to sexual abuse or sexual activity? * Yes * No 33 If you responded "Yes" to the any of the four preceding questions, please describe each incident, including dates and locations, in the text box below. 34 Please select one of the following statements. * I only want to be considered for the Pretrial Services Officer 1 level. * I want to be considered for both the Pretrial Services Officer 1 and 2 levels. 35 How did you hear about this position? * Social media (If so, which platform/page? Please specify in the next question) * Current or former DOC employee (if so, who? Please specify in next question) * Job Fair (if so, which one? Please specify in next question) * Alaska State Fair in Palmer, Alaska * Monster.com / Indeed.com / Military.com * Police 1 / Corrections 1 website * Google/YouTube Ads * Handshake website * Department of Corrections / Workplace Alaska Jobsite * Department of Corrections HR notifications from other states * Local advertisement banners * Facebook Job Opportunities * Anchorage Job Center * Wasilla Job Center * Other (Please specify in next question) 36 If applicable, please specify your response to the question above? 37 If you heard about this position at a job fair/event, which event did you attend? * I did not hear about this position at an event. * Military TAPS Presentation * Seward 4th of July - July 3-5, 2025 * Bear Paw - July 12-13, 2025 * Alaska State Fair - August 15-September 1, 2025 * AFN - October 17-18, 2025 * UAA 2025 Fall Career Fair - October 22, 2025 * 2025 Veterans, Military Spouses & Alaska Residents Job Fair - November 5, 2025 * Other (please specify in the question below) 38 If you answered "Other" to the question above, please specify. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $56k-76k yearly est. 11d ago
  • Social Services Associate Wasilla (PCN 069361M)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate (SSA) located in Wasilla, Alaska. is open to Alaska Residents only. What You Will Be Doing: A Social Services Associate is a paraprofessional position supporting Child Protection staff by gathering information for assessments, case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing electronic databases, and providing information to professional staff to make necessary referrals for families to other agencies. As a Social Services Associate you will work with Child Protection staff, families, and children, helping to coordinate services which will enhance families' capacities to give their children a healthy start, a safe and permanent home, to maintain cultural connections, and to help them realize their potential. The successful incumbent will be courteous, professional in language and presentation, calm, motivated, efficient, and have strong critical thinking skills. This is a fast paced and dynamic position requiring a strong sense of initiative, flexibility, reliability, self-sufficiency, and self-reliance. The Office of Children's Services requires staff to work overtime when deemed necessary. OCS Staff are considered essential, so are expected to work during pandemic and other natural disasters. The agency also supports healthy work/life balance for all staff. For more information: OCS Practice Model. Our Organization, Mission, and Culture: The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values. Benefits of Joining Our Team: The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve. Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues. Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information. Working Environment You Can Expect: This position is located in the Wasilla Field office. Our teams are based around having a strong work ethic and high ethical standards, believing in treating all people with dignity and respect, as well as being self-motivated, organized and honest. We are all about getting the job done while still contributing to a positive, upbeat work environment. OCS Staff are considered essential, so are expected to work during pandemic and other natural disasters. Frequency of travel could be 1 to 2 times a month, and length could be up to a week at a time and dependent on casework need, covering areas in the South-Central Region. For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles. Who We Are Looking For: We are seeking a candidate with the following desired competencies: * Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. * Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. * Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. * Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. To view the general description and example of duties for a Social Services Associate, please visit following link: ********************************************************************************************************************* Specifications Special Note: * This position requires a valid Real ID Alaska driver's license. * Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State. * A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check. * The successful candidate may be required to attend multiple training courses normally located in Anchorage. Minimum Qualifications One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services. Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment. Additional Required Information At time of interview, applicant is requested to submit: * Copy of college/academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts) Please provide a copy at the time of the interview if they are not included in your application. * A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor. * Professional is defined as a supervisor or an individual who has direct knowledge of your work performance. Please read the information below carefully. This applies to your application submission. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. EDUCATION: To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE: When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. RECRUITMENT SCOPE: This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. LEGAL EMPLOYMENT: The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role of an employer sponsor. NOTE: The State of Alaska does not provide VISA Employer sponsorships. MULTIPLE VACANCIES: This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE: You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ****************************************** NOTICE: Questions regarding the application process can be directed to the Workplace Alaska hotline at ************ (toll free) or ***************. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************** EEO STATEMENT: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-************ (toll free) or ************** if you are in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance, please visit: ******************************************************************* For specific information in reference to the position, please contact the hiring manager at: Name: Laureen Larsen, Talent Acquisition Specialist Phone: ************ Email: ************************* Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you have a valid Real ID Alaska driver's license? * Yes * No * No, but able to obtain one within 30 days of starting. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $27k-32k yearly est. 5d ago
  • Pretrial Services Officer 1/2 (PCN 20-6026)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    The Department of Corrections, Division of Pretrial, Probation, and Parole is recruiting for a Pretrial Services Officer 1/2 located in Juneau, Alaska. Watch Alaska DOC's video here: DOC Extended Cut.mp4 (vimeo.com) Watch Alaska DOC's Division of Pretrial, Probation, & Parole video here: DP3_30 sec.mp4 (vimeo.com) What You Will Be Doing: Pretrial Service Officers provide supervision for defendants reporting to the Department of Corrections during the pretrial period. Pretrial Officers ensure a defendant's compliance with court ordered conditions. Job duties include working directly with defendants by conducting office meetings, urinalysis testing, field visits and by completing risk assessments, drafting violation reports, and performing arrests. Pretrial Officers will spend their day interacting with defendants both in office settings and in the community, installing electronic monitoring equipment and interpreting large amounts of electronic data. The position requires excellent communication skills, and the ability to problem-solve efficiently and effectively. Our Mission, Values, and Culture: Pretrial Service Officers at the Juneau Pretrial Office supervise defendants and enhance public safety through evidence-based practices. This role fosters safer communities while supporting individuals in transforming their lives. Join our mission-driven team to make a lasting impact in Alaska. Benefits of Joining Our Team: Interested in law enforcement but don't know where to start? This is an opportunity to join a fast-paced office with abundant opportunity for advancement within the department. The Working Environment You Can Expect: Juneau is one of the largest cities in Alaska with a mix of urban and rural settings, with a district office that covers all of the Juneau area, Admiralty Island, the Lynn Canal, and Northwest to Yakutat. This position is located in the heart of the Mendenhall Valley. Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: * Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. * Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Minimum Qualifications PJ04B1 -Pretrial Services Officer 1 A bachelor's degree from an accredited college or university in any field. Or substitution: Four years of paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, corrections, criminal investigation, public safety or law enforcement. Or substitution: Four years in any combination of postsecondary education from an accredited college and paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, corrections, criminal investigation, public safety or law enforcement (2.67 semester or 4 quarter hours of post-secondary education are equal to one month of experience). . All Pretrial Services Officer 1 positions are flexibly staffed. Advancement to the Pretrial Services Officer 2 level occurs only when the incumbent successfully completes all training, including the specified terms of the APSC training and certification requirements, and is certified by the supervisor as prepared to perform at the next level. Advancement to the Pretrial Services Officer 2 level is contingent upon completion of the Probation Officer Academy and the Probation Officer Field Training Manual. PJ04B2 -Pretrial Services Officer 2 Successful completion of training under a formally established Pretrial Services Officer 1 flexible staffing training plan with the State of Alaska; OR A bachelor's degree from an accredited college or university in any field. And One year of professional experience in probation, parole, pretrial, criminal justice, juvenile justice, public safety, law enforcement or corrections. Or substitution: Five years in any combination of postsecondary education from an accredited college and paraprofessional experience in probation, parole, pretrial, criminal justice, juvenile justice, social services, criminal investigation, public safety, law enforcement or corrections. (2.67 semester hours or 4 quarter hours of postsecondary education are equal to one month of experience). Special Note (All Levels): At the time of employment, a qualified applicant must: be 21 years of age and a United States citizen or a United States National; have a high school or home school diploma recognized or certified by a state or a local school district within a state as having met that state's graduation requirement; or have a General Educational Development certificate. Possess a valid driver's license issued within the United States at time of appointment. Positions in this job class series are required to carry a firearm and maintain a firearms proficiency qualification. Employees may be required to work shift assignments and on-call availability may be required. Individuals not continuously employed since February 9, 1991, by the State of Alaska Department of Corrections in a "correctional officer," "probation officer," or "parole officer" position, as defined by 13 AAC 85.900, are subject to requirements established by Alaska Police Standards Council (APSC). As a condition of continued employment, these individuals must obtain a basic correctional officer certificate issued by the APSC within 14 months of hire. Any employment action that resulted in discharge, resignation in lieu of discharge, or discipline, must be disclosed at the time of application to vacancies within this classification. Applicants who fail to provide this information will be deemed to be ineligible for interview or further consideration. Applicants with an employment action that makes them ineligible for certification under APSC regulations will be ineligible to receive an interview or further consideration. For purposes of the minimum qualifications for this job class, "misdemeanor" means: 1) A crime classified as a misdemeanor in Alaska at the time the crime was committed. 2) A crime committed in another jurisdiction for which there was a conviction in that jurisdiction by a civilian or military court is a "misdemeanor" conviction if the crime has elements similar to those of a misdemeanor under Alaska law at the time the offense was committed. 3) An offense punishable as a misdemeanor in Alaska or under the law of another jurisdiction, that results in a completed suspended imposition of sentence, expungement of record, or a pardon, is considered a "misdemeanor" conviction unless the offense was committed by the person before the age of 21. A qualified applicant may not: Have been convicted of any felony or a misdemeanor crime of domestic violence by a civilian court of Alaska, the United States, another state or territory, or by a military court. Have been convicted during the past ten (10) years by a civilian court of Alaska, the United States, another state or territory, or by a military court of a crime of dishonesty or moral turpitude, of a crime that resulted in serious physical injury to another person, or of two or more driving under the influence offenses. Have illegally manufactured, transported, or sold a controlled substance during the past 10 years, provided you were under 21 years of age at the time. Have illegally used a Schedule IA, IIA, IIIA, IVA, or VA controlled substance during the past 5 years, provided you were at least 21 years of age at the time. Have used marijuana during the last year, provided you were at least 21 years of age at the time. Have been denied certification by the Alaska Police Standards Council or the responsible certifying agency in any other issuing jurisdiction unless the denial, revocation, or surrender has been rescinded by the council under 13 AAC 85.270 or by the responsible certifying agency of the issuing jurisdiction. Have ever used a controlled substance while employed as a certifiable municipal, state, federal peace officer, correctional officer, adult probation officer, or military law enforcement officer. Additional Required Information IMPORTANT NOTICE - BACKGROUND INVESTIGATION REQUIREMENTS AND DEADLINE A full criminal history check is required for all applicants. YOU WILL NOT MOVE FORWARD IN THE PROCESS WITHOUT COMPLETING AND SUBMITTING YOUR NOTARIZED F-3 PERSONAL HISTORY STATEMENT FORM. The F-3 Personal History Statement Form and Background Packet can be downloaded at: ************************************************************************************* Once completed and notarized return to: ***************************** As part of the personal history, applicants will be required to submit copies of the following documents: * Certified Highschool/GED transcripts (must be received directly from certifying institution and show date of graduation) * Birth certificate or valid passport * HS Foreign Equivalency Evaluation, if applicable * Naturalization certificate, if applicable * DD-214 form, if applicable (must show date and type of discharge and reason for separation narrative for all periods of service in each branch of the military, such as the DD-214 Long Form and NGB-22 Form) * Military Evaluations, if applicable The background investigation requires candidates to complete a background packet, which includes attaching the above required documents in order for our office to verify you meet the minimum qualifications and requirements set forth by the Alaska Police Standards Council. Upon hire, applicants will also be subject to fingerprinting. It is crucial that you are honest and provide accurate information in your application, during your interview, and during the background investigation process. All information requested is required. It is important that you keep copies of all documents that you submit. Any copies of documents submitted to our office will not be returned and requested copies will be denied. Note: Applicants who are not forthright, honest, or who intentionally or unintentionally omit information during the recruitment and selection process may be disqualified from further consideration of employment. REQUIRED DOCUMENTS If selected for an interview, the applicant must provide the following: * Education transcripts if using education to meet the minimum qualifications. * Last three performance evaluations, if applicable. SPECIAL NOTICE * This position may require travel to rural Alaskan locations to perform field work. LEGAL EMPLOYMENT The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. PREA NOTIFICATION The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including: * Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institutions. * Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or * Has been civilly or administratively adjudicated to have engaged in the activity described above. CRIMINAL HISTORY CHECKS/APSIN/ACOMS Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. FINGERPRINT NOTICE All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check. FLEXIBLY STAFFED This position is flexibly staffed. The level of the job offer will be based on the selected candidate's eligibility. If hired at the lower level, you will be promoted to the higher-level job class after completing the training plan and meeting the minimum qualifications. DRIVER'S LICENSE REQUIREMENT Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty. FIREARMS This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position. A "misdemeanor crime of domestic violence" is an offense that is (1) a misdemeanor under Federal or state law; and (2) has, as an element, the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian, or by a person similarly situated to a spouse, parent, or guardian of the victim. If you have ever been convicted of a misdemeanor crime of domestic violence, do NOT apply for this position. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** or 465-4095 in Juneau or ************** (TTY) or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ************** (toll-free) or ************** if you are in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance, please visit: ******************************************************************* Contact Information Lillian Schramm Pretrial Services Officer 3 ************ ************************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you have a valid driver's license issued within the United States or will you be able to obtain one at time of appointment? * Yes * No 02 Are you at least 21 years of age NOW or will you be at least 21 years of age within the next 90 days? * Yes * No 03 Are you a citizen of the United States of America or a US National eligible to work in the United States? * Yes * No 04 Do you have a high school diploma or a General Educational Development (GED) certificate? * Yes * No 05 Have you been certified by the Alaska Police Standards Council or an equivalent law enforcement certification agency? Select from the options below: * Not applicable - I have never applied for certification or been certified * Certified - Current and in good standing * Certified - Expired * Revoked * Revoked then reinstated * Suspended * Suspended then reinstated * Surrendered * Denied Certification 06 Have you ever been convicted of a felony by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 07 Have you ever been convicted of a crime of domestic violence by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 08 Have you been convicted during the past 10 years of a misdemeanor crime that resulted in serious physical injury to another person by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 09 Have you been convicted during the past 10 years of two or more driving-while-intoxicated offenses by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 10 Have you been convicted during the past 10 years of a crime of dishonesty or moral turpitude by a civilian court of Alaska, the United States, another state or territory, or by a military court? * Yes * No 11 Have you ever illegally used a controlled substance while employed as a certifiable municipal, state, federal peace officer, correctional officer, adult probation officer, or military law enforcement officer? * Yes * No 12 Have you illegally manufactured, transported, or sold a controlled substance (excluding acts that occurred more than 10 years ago where you were younger than 21 years of age at the time)? * Yes * No 13 Have you ever used an illegal or illicit drug or substance (other than marijuana) like, but not limited to, cocaine, methamphetamine, synthetic or pseudo drugs (excluding any use that occurred under the age of 21)? * Yes * No 14 If yes, list drugs used and date of last use. 15 Have you ever used marijuana (provided you were at least 21 years of age at the time of use)? * No * Yes - within the last year * Yes - more than 1 year ago 16 If yes, provide date of last use. 17 Are you prohibited from possessing a firearm? * Yes * No 18 Are you able and willing to attend, and successfully complete, a seven-week or longer Academy, which includes physical agility training and testing, self-defense tactics, training including physical contact between academy students and instructors, firearms training using live rounds, and exposure to "pepper spray?" * Yes * No 19 Do you understand that if you are the selected candidate the job offer will be conditional and if you do not successfully meet the background screening criteria the job offer will be rescinded? * Yes * No 20 Have you received formal discipline while in any position (including written reprimands)? * No * Yes - within the last 2 years * Yes - more than 2 years 21 Have you ever been terminated, asked to resign in lieu of termination, put on inactive status for cause, or resigned pending an investigation into your actions? * No * Yes - within the last 2 years * Yes - more than 2 years ago 22 If you answered "Yes - within the last 2 years" on either of the above two questions, explain in detail the circumstances regarding all applicable incidents within the last 2 years. Include the names of the employers, job titles, and separation dates. 23 Are you currently on supervised or unsupervised court ordered probation? * Yes * No 24 Have you ever filed a false or fraudulent claim for public assistance, medical benefits, unemployment insurance, disability, welfare, food stamps, insurance, or other financial benefits, or assistance? * Yes * No 25 Do you have a military discharge from a branch of the Armed Forces? * No - I have not been in the military * Honorable * General * Administrative * Uncharacterized * Dishonorable 26 Have you had a conditional job offer (CJO) with the Department of Corrections rescinded? * No - I have never had a CJO rescinded * Yes - more than 6 months ago * Yes - within the last 6 months 27 Do you now communicate with, or have you ever communicated with, a person in the custody of the Department of Corrections (including people at halfway houses and /or on furlough) or in the custody of a federal institution? If yes, provide the following details: date(s), relationship, and the facility or halfway house where the person resides: 28 Have you ever initiated or engaged in a sexual assault and/or sexual abuse in prison, jail, lockup, community confinement facility, juvenile facility or other institutions? * Yes * No 29 Have you ever been the subject of an investigation for engaging, or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse? * Yes * No 30 Have you ever been disciplined, terminated, or resigned in lieu of an employment action surrounding allegations of sexual harassment, sexual abuse, or assault? * Yes * No 31 Have you ever been civilly or administratively adjudicated to have engaged in the activity described in the prior questions above related to sexual abuse or sexual activity? * Yes * No 32 If you responded "Yes" to the any of the four preceding questions, please describe each incident, including dates and locations, in the text box below. 33 Please select one of the following statements. * I only want to be considered for the Pretrial Services Officer 1 level. * I want to be considered for both the Pretrial Services Officer 1 and 2 levels. 34 How did you hear about this position? * Social media (If so, which platform/page? Please specify in the next question) * Current or former DOC employee (if so, who? Please specify in next question) * Ted Stevens Anchorage International Airport Ad * Job Fair (if so, which one? Please specify in next question) * Alaska State Fair in Palmer, Alaska * Monster.com / Indeed.com / Military.com * Police 1 / Corrections 1 website * Google/YouTube Ads * Handshake website * Department of Corrections / Workplace Alaska Jobsite * Department of Corrections HR notifications from other states * Local advertisement banners * Facebook Job Opportunities * Anchorage Job Center * Wasilla Job Center * Other (Please specify in next question) 35 If you answered "Other" to the question above, please specify. 36 If you heard about this position at a job fair/event, which event did you attend? * I did not hear about this position at an event. * Military TAPS Presentation * Seward 4th of July - July 3-5, 2025 * Bear Paw - July 12-13, 2025 * Alaska State Fair - August 15-September 1, 2025 * AFN - October 17-18, 2025 * UAA 2025 Fall Career Fair - October 22, 2025 * 2025 Veterans, Military Spouses & Alaska Residents Job Fair - November 5, 2025 * Other (please specify in the question below) 37 If you answered "Other" to the question above, please specify. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $56k-85k yearly est. 5d ago
  • Social Services Associate (Family Contact) - Wasilla (PCN 063547M)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Wasilla, Alaska. What you will be doing The Wasilla Family Contact Social Services Associate positions partner with Beacon Hill and the Mat-Su Health Foundation to provide a "best practices" approach to facilitation of family contact between children in foster care and their families. You can expect to take specified trainings to teach you how to facilitate meaningful, healthy, culturally centered family contact for families involved in the child welfare system in Mat-Su. Your primary responsibilities as a Family Contact facilitator will be to encourage and coach parents to practice safe parenting skills, complete documentation of family contacts and ensure timely submission, transport children to and from family contact as needed, work with parents and foster care placements for scheduling purposes and other duties as assigned. You will be supporting families and their goals in Family contact by working directly with the PSS to ensure the safety and wellbeing of children during family contact. The successful incumbent will be courteous, professional in language and presentation, calm, motivated, efficient, and have strong critical thinking skills, have the ability to lift children up to 40 lbs. into car seats, flexibly adapt to last-minute changes, work independently or in a team setting, remain calm in stressful situations and de-escalate children and adults, possess experience working with persons with diverse culture and backgrounds, be confident in driving in all weather conditions, have experience in the use of Microsoft office Suite4, Word, and meetings platforms (Zoom, Teams), and have good time management and multi-tasking abilities. This position may require traveling up to a week at a time. Our organization, mission and culture The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values. Benefits of joining our team The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve. Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues. Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information. Working environment you can expect This position is located in Wasilla and may require traveling once or twice a month for up to a week at a time, depending on casework need. The work we perform is critical and significantly impacts the communities we serve. As a result, the Office of Children's Services requires staff to work overtime when deemed necessary. OCS Staff are considered essential, so are expected to work during pandemic and other natural disasters. The agency also supports a healthy work/life balance for all staff. For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles. We are seeking a candidate with the following competencies: * Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. * Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. * Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. * Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Special Note * This position requires a valid Alaska driver's license. * Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State. * A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check. * The successful candidate may be required to attend multiple training courses normally located in Anchorage. A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. To view the general description and example of duties for a Social Services Associate, please go to the following link: ******************************************************** Minimum Qualifications One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services. Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment. Additional Required Information At time of interview applicant is requested to submit: * A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications. * A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor. * Professional is defined as a supervisor or an individual who has direct knowledge of your work performance. Please read the below information carefully. This applies to your application submission. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. EDUCATION To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. LEGAL EMPLOYMENT The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. The State of Alaska does not provide VISA Employer sponsorships. RECRUITMENT SCOPE This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ***************************************** NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at ************ (toll free) or ***************. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************** EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-************ (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance please visit: ******************************************************************* For specific information in reference to the position please contact the hiring manager at: Name: Broyline Ligow, Administrative Assistant 2 Phone: ************** Fax: N/A Email: *********************************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you acknowledge and understand the requirement that education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered for this position? * Yes. I acknowledge and understand this requirement. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $27k-32k yearly est. 9d ago
  • Social Services Associate Fairbanks (PCN 261001M)

    State of Alaska 3.6company rating

    Customer service representative job at Alaska State Library

    is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate (SSA) located in Fairbanks, Alaska. What You Will Be Doing: A Social Services Associate is an administrative position. You will be supporting professional staff by gathering information for assessments, case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing electronic databases, and providing information to professional staff to make necessary referrals for families to other agencies. As a Social Services Associate you will work with families and children, helping to provide services that will enhance families' capacities to give their children a healthy start, to provide them with safe and permanent homes, to maintain cultural connections, and to help them realize their potential. The successful incumbent will be courteous, professional in language and presentation, calm, motivated, efficient, and have strong critical thinking skills. This position will require traveling 4+ a month. The Office of Children's Services requires staff to work overtime when deemed necessary. OCS Staff are considered essential, so are expected to work during pandemic and other natural disasters. The agency also supports a healthy work/life balance for all staff. For more information: OCS Practice Model. Our Organization, Mission, and Culture: The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values. Benefits of Joining Our Team: The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve. Your first 12 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues. Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information. Working Environment You Can Expect: These positions will be located in Fairbanks, Alaska. Travel frequency estimated 4+ times a month to different locations within Alaska. Day trips and occasional overnights. Travel in outlying areas may involve small aircraft. The Office of Children's Services' staff are considered essential and are required to work after hours, on-call hours, through pandemics- natural disasters, and all holidays that land on their rotational work week. The work we perform is critical and significantly impacts the communities we serve. As a result, the Office of Children's Services works on evenings and weekends as well as weekdays, so overtime and on-call work are expectations of our workers. For information on the Fairbanks community (including schools, hospitals, housing), please review the Alaska Community Profiles. Who We Are Looking For: We are seeking a candidate with the following desired competencies: * Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products or services; is committed to providing quality products and services. * Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. * Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. To view the general description and example of duties for a Social Services Associate, please visit following link: ********************************************************************************************************************* Specifications Special Note: * This position requires a valid Alaska driver's license. * Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State. * A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check. * The successful candidate may be required to attend multiple training courses normally located in Anchorage. Minimum Qualifications One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services. Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment. Additional Required Information At time of interview, applicant is requested to submit: * Copy of college/academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts) Please provide a copy at the time of the interview if they are not included in your application. * A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor. * Professional is defined as a supervisor or an individual who has direct knowledge of your work performance. Please read the information below carefully. This applies to your application submission. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. EDUCATION: To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE: When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. RECRUITMENT SCOPE: This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. LEGAL EMPLOYMENT: The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role of an employer sponsor. NOTE: The State of Alaska does not provide VISA Employer sponsorships. MULTIPLE VACANCIES: This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE: You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: ****************************************** NOTICE: Questions regarding the application process can be directed to the Workplace Alaska hotline at ************ (toll free) or ***************. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at ******************************************************************* EEO STATEMENT: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-************ (toll free) or ************** if you are in the Juneau area. Requests for information may also be emailed to *******************************. For applicant password assistance, please visit: ******************************************************************* For specific information in reference to the position, please contact the hiring manager at: Name: Maria Cunningham, Talent Acquisition Specialist Phone: ************ Email: *************************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year 01 Do you have a valid Alaska driver's license? * Yes * No * No, but able to obtain one within 30 days of starting. 02 I understand this position may be required to travel 4 plus times a month. * Yes, I am willing to travel 4 plus times a month. * No, I am not willing to travel 4 plus times a month. Required Question Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************
    $28k-31k yearly est. 11d ago

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