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Service Advisor jobs at Alpin Haus - 2181 jobs

  • RV Service Advisor

    Alpin Haus 3.3company rating

    Service advisor job at Alpin Haus

    The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase. Pay: Hourly base rate plus commissions. Pay can range from $17-$21 per hour Schedule: Monday-Friday 7:30am-5pm with Rotating Saturdays Outcomes Successful candidates will: Listen to customer's description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies Develop estimates by costing materials, supplies, and labor, and calculate customer's payment Prepare work orders and match technicians to jobs; oversee technician's work status and review for accurate billing and payment for time worked Perform research on customer RV service records and perform outreach to recommend and schedule preventative and periodically recommended services Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns Maintain records of corrective actions planned, customer contact, and authorizations Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications Supervisory Responsibilities This position supervises a group of Service Technicians. In some locations, this position also supervises a group of Detailers. Responsibilities include instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees. Qualifications High school diploma Previous experience in a customer-facing service role desirable General knowledge of motor vehicles, building trades or RVs helpful, but not required Competencies Verbal communication skills for friendly and effective customer and employee interactions Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff Physical and Environmental Conditions Talking and hearing, repetitive hand motion, using hands to grasp, pushing, pulling, climbing, crouching, and reaching with arms/hands, are required. May occasionally use ladders to access hard to reach areas. Ability to lift up to 50 pounds occasionally, and up to 20 pounds frequently, to move objects. Some exposure to adverse environmental conditions, but not to the extent of being undesirable. Disclaimer All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The company reserves the right to add to/revise an employee's job duties at any time at its discretion. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
    $17-21 hourly Auto-Apply 3d ago
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  • Marine and Powersports Service Advisor

    Alpin Haus 3.3company rating

    Service advisor job at Alpin Haus

    Job Description "EVERYONE IS FAMILY IN OUR HAUS" Turn Your Passion for Powersports into a Rewarding Career! We're looking for a Marine and Powersport Service Advisor who thrives on customer interaction, problem-solving, and keeping boats and snowmobiles running smoothly. If you have strong communication skills, enjoy a fast-paced environment, and want to be part of a team that brings people together for adventure, apply today!Company Vision Bringing family and friends together to have fun and create memories. Mission The Marine and Powersport Service Advisor provides excellent service to customers by coordinating maintenance and repairs to their boat or snowmobile, and by suggesting supplemental services, parts and accessories for purchase. Schedule: Monday - Friday 8:00am - 5:00pm, every other Saturday 9:00am - 1:00pm Pay: $20/hour plus weekly commission Job Duties: Ascertain need for repairs and services by actively listening to customer's description of symptoms, clarifying description of problems, and reviewing prior maintenance records Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies in compliance with good accounting practices, company standards and legal requirements Develop estimates by costing materials, supplies, and labor, and calculate customer's payment Prepare work orders and match technicians to jobs; maintain records of all transactions, corrective actions planned, and technician work order status Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval, documenting interactions, and answering questions and concerns Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications to gain knowledge of parts inventory Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments Qualifications: High school diploma 1 year experience in a customer service role 1-2 years proven accounting, clerical and data entry experience General knowledge or use of boats and snowmobiles helpful Skills: Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions Ability to listen insightfully and to convey information verbally and in writing Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting Excellent computer and data entry skills Working knowledge of dealer software Ability to work in a collaborative team, in a fast-paced environment, and establishes collaborative working relationships with peers and staff Powered by JazzHR 7G8cOaphDx
    $20 hourly 12d ago
  • RV Customer Service Advisor

    Wilkins RV 3.6company rating

    Churchville, NY jobs

    Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
    $50k-80k yearly Auto-Apply 60d+ ago
  • RV Customer Service Advisor

    Wilkins RV 3.6company rating

    Churchville, NY jobs

    Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Powered by JazzHR uTEn3l9aXD
    $50k-80k yearly 3d ago
  • Front End Customer Service

    Wilkins RV 3.6company rating

    Churchville, NY jobs

    Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
    $18-20 hourly Auto-Apply 60d+ ago
  • Toyota Service Advisor

    Bob Johnson Auto Group 4.4company rating

    Rochester, NY jobs

    Bob Johnson Toyota of Rochester is a member of the Bob Johnson Automotive Group of Rochester which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in Rochester. Full Time Opportunity! Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical and Dental Insurance 401(k) Employee discounts on vehicle purchases, parts and service Paid-time-off We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance Opportunities for career advancement. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Summary: We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians' notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. Essential Duties: Duties and Responsibilities of a Service advisor - (other duties and responsibilities may be assigned); 1. Clock in on time according to your schedule. 2. Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. 3. Controls service traffic flow and parking. 4. Advises customers about necessary service for routine maintenance. 5. Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. 6. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. 7. Makes key tags for vehicles. 8. Prepares a repair order showing time, cost and labor estimates for service. 9. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. 10. Explains the work performed and the repair order charges to the customer. 11. Handles customer complaints 12. Schedules service appointments. 13. Refers to service history, inspects vehicle, and recommends additional needed service. 14. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. 15. Provides a complete and accurate written cost estimate for labor and parts. 16. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 17. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. 18. Maintains high customer satisfaction standards. 19. Handles telephone inquiries regarding appointments, work in process, and any other customer inquiries. 20. Maintains a professional appearance. Qualifications Must have valid Driver's License Experience in customer service is a plus Opportunity for advancement!
    $48k-69k yearly est. 20d ago
  • Service Advisor

    Bob Johnson Auto Group 4.4company rating

    Rochester, NY jobs

    Service Advisor - Bob Johnson Nissan/Infiniti Join Our Award-Winning Team: Up to $2500 sign-on bonus! Bob Johnson Nissan/Infiniti is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement - and we're looking for someone who embodies these principles every day. Previous Service Advisor experience is preferred but not required for the right candidate. Why Bob Johnson Nissan/Infiniti? At Bob Johnson, you're not just taking a job - you're joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits. You'll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment. What You'll Do As a Service Advisor, you are the vital connection between our customers and our technicians. You'll deliver an exceptional service experience by: Greeting customers with professionalism and genuine care Listening to customer concerns and documenting vehicle issues clearly Scheduling appointments and managing the flow of work through the service department Writing accurate, detailed repair orders and recording technician notes Providing clear, honest estimates of time, cost, and labor Advising customers on routine maintenance and manufacturer-recommended services Acting as a reliable liaison between customers and technicians Monitoring repair progress and communicating updates throughout the day Contacting customers with any changes to timelines or estimates and securing approval for additional work Ensuring every customer leaves satisfied, informed, and confident in their service experience Maintaining high standards of professionalism, communication, and customer care What We're Looking For A customer-service mindset with strong communication skills Ability to multitask in a fast-paced, high-volume environment A positive, team-oriented attitude Previous service advisor or automotive experience preferred Strong organizational skills and attention to detail
    $48k-69k yearly est. 20d ago
  • Service Advisor

    Bob Johnson Auto Group 4.4company rating

    Henrietta, NY jobs

    Bob Johnson Lexus is looking for qualified and experienced individuls to join our service team. A Lexus service consultant serves as a primary point of contact between the guest and service repair shop Providing outstanding customer service skills and relationship building skills with our Bob Johnson Lexus guests, while managing the repair and maintenance process in the repair shop. Maintain a fleet of loaner vehicles to provide to our guests Learn and use various different software programs provided by Bob Johnson and Lexus to ensure a seemless experience Maintain a schedule of guests of 15 or more appointments through out a daily basis Assist the guest with various different concerns and translate it on a work order for the repair shop Maintain constant communication with the guest via text, phonecalls, or emails Maintain constant communication with the repair shop Qualifications Customer Service: Exceptional skills in communication, interpersonal relations, and customer satisfaction. Organizational Skills: Strong ability to manage multiple tasks, stay organized, and work efficiently in a fast-paced environment. Technical Aptitude: Basic understanding of automotive repair and maintenance. Familiarity with dealership management systems (DMS) and manufacturer-specific tools is often required. Professionalism: A professional appearance, strong work ethic, and the ability to work independently. Customer Interaction: Greet customers promptly and courteously, and act as the primary point of contact for their service needs. Vehicle Assessment: Listen to customer concerns, visually inspect vehicles, and identify the services or repairs needed. Estimates and Scheduling: Provide accurate cost estimates for repairs and maintenance, and coordinate the service center's schedule. Liaison: Communicate with service technicians to track the status of repairs and relay information to the customer. Communication and Education: Clearly explain to customers the services recommended and the associated costs. Administrative Tasks: Maintain accurate records, write reports on time and labor costs, and manage the service workflow. Problem Solving: Address any issues that arise during the service process and find solutions to ensure customer satisfaction.
    $48k-69k yearly est. 19d ago
  • Service Advisor - Hourly

    Bob Johnson Auto Group 4.4company rating

    Henrietta, NY jobs

    - Assist service advisors in managing customer interactions, including answering phone calls, greeting customers, and addressing inquiries professionally. - Schedule service appointments and maintain an organized calendar to ensure optimal workflow and customer satisfaction. - Perform and complete loaner agreements and maintain a fleet of loaner vehicles - Perform service alert handling for customers, calling customers to set appointments as needed - Collect and document customer information, vehicle history, and service needs accurately and efficiently. - Prepare service orders and invoices, ensuring all necessary information is captured before dispatching to technicians. - Communicate effectively with technicians and service advisors to relay information about customer requests and concerns. - Follow up with customers regarding service appointments, updates, and post-service satisfaction. - Maintain cleanliness and organization in the service area and reception to create a welcoming atmosphere for customers. - Assist with inventory management, including ordering and stocking supplies as needed. - Perform additional administrative tasks as assigned by service advisors or management. - Perform service drive duties (including moving and valet cars) Qualifications - High school diploma or equivalent; additional automotive or customer service training is a plus. - Prior experience in a customer service role, preferably in the automotive industry. - Strong communication and interpersonal skills. - Basic knowledge of automotive services and repair processes is preferable but not required. - Proficient in using computer systems and software for scheduling and customer management. - Ability to multitask and work effectively in a fast-paced environment. - Detail-oriented with good problem-solving skills. - A team player who can work collaboratively with others.
    $48k-69k yearly est. 20d ago
  • Service Advisor (Keyport)

    Tom Ford 4.8company rating

    Keyport, NJ jobs

    Service Advisor Keyport, NJ / Exit 117 GSP Are you looking to be part of a dynamic, family-owned dealership with a passion for exceptional customer service? Join our team at Tom's Ford, one of the largest and most trusted service centers in the area! We're proud to be an award-winning dealer known for our outstanding customer satisfaction. We're seeking a service advisor to help us continue our tradition of excellence, providing top-tier service to our loyal customers. Why Join Us? Award-Winning Service: We are proud to be recognized for our commitment to customer satisfaction and continue to set the standard in the industry. Family-Oriented Culture: At Tom's Ford, we value our employees and treat each one like family. We work together to create a positive, inclusive, and supportive work environment. Long-Term Career Opportunity: We are looking for someone who wants to build a long-term career and grow with us. Great Team: Join a team of dedicated professionals who work hard to provide excellent service and create lasting relationships with our customers. Responsibilities: Greet and assist customers in a friendly, professional manner. Advise customers on vehicle service needs, providing accurate estimates and recommendations. Coordinate with the service team to ensure timely completion of repairs and maintenance. Keep customers informed about the status of their vehicles and any changes to the service schedule. Maintain a clean and organized work environment. Ensure customer satisfaction through exceptional service and follow-up. Qualifications: MUST HAVE FORD EXPERIENCE Previous experience as a service advisor or in an automotive service-related role preferred. Strong communication and customer service skills. Ability to work in a fast-paced environment. Strong attention to detail and organizational skills. Positive attitude and a passion for helping others. A team player with a strong desire for long-term career growth. What We Offer: Great Pay - Competitive salary and bonus opportunities. Salary range $80,000 - $135,000 401(k) with Company Contribution - Family Health Care Work-Life Balance - No Saturdays and no late nights after 5 pm. Opportunity for career advancement within our growing dealership. Ongoing training and development to help you succeed. If you're looking for an exciting opportunity to grow your career with a respected, family-owned dealership and a top-tier service center, we would love to hear from you! Join our award-winning team today! Please send your resume to ******************* *This position may be eligible for medical/dental/vision insurance, life insurance, 401k and ancillary insurance depending upon the terms of each plan*
    $80k-135k yearly Auto-Apply 60d+ ago
  • Service Advisor

    Onewater Marine 4.2company rating

    Stone Harbor, NJ jobs

    Service Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important) Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner. Manages technician's workflow and schedules assigned repair orders appropriately. Performs detailed write-up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval. Collaborate with the service manager to improve internal processes, workflow, and operational efficiency. Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation. Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers. Obtains warranty or service contract approvals in a timely manner. Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs. Performs quality control checks on finished boats, assuring completion of repairs & cleanliness. SKILLS Excellent interpersonal and communication skills Ability to build and maintain customer relationships Ability to manage service schedules and appointments Ability to prioritize tasks in a fast-paced environment Detail-oriented with accurate documentation and reporting Efficient in managing workflow and ensuring customer expectations are met QUALIFICATIONS / REQUIREMENTS High school diploma or equivalent (required) Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred Experience working in a service department (marine service experience is a strong advantage) Knowledge of marine equipment, boats, engines, and parts (strongly preferred) Familiarity with basic marine maintenance and repair terminology PHYSICAL DEMANDS Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities. C=Constantly F=Frequently O=Occasionally R=Rarely (5-8 hrs. /shift) (2-5 hrs. /sift) (Up to 2 hrs. /shift) (Not regular part of job) Physical Activities Remaining in a stationary position, often standing or sitting for prolonged periods F Repeating motions that may include the wrists, hands and/or fingers F Moving about to accomplish tasks or moving from one worksite to another F Operating motor vehicle O Communicating with others to exchange information C Assessing the accuracy, neatness and thoroughness of the work assigned C Hearing C Talking C Seeing C Eye/Hand/Foot Coordination F WORK ENVIRONMENT Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How would you best describe the environmental demands for this position? (Check only one) Environmental Conditions No adverse environmental conditions expected X Poor ventilation Hazardous conditions Small and/or enclosed spaces Noisy environments How would you best describe the physical demands for this position? (Check only one) Physical Demands Sedentary work that primarily involves sitting/standing ☐ Light work that includes moving objects up to 20 pounds ☐ Medium work that includes moving objects up to 50 pounds ☐ Heavy work that includes moving objects up to 100 pounds or more ☒ OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
    $38k-57k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Bob Johnson Auto Group 4.4company rating

    Pulaski, NY jobs

    The Bob Johnson Automotive Group provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in New York Summary: We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians' notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. If you would like to be part of our award-winning team at Bob Johnson Auto Group, apply here! Duties and Responsibilities of a Service advisor - (other duties and responsibilities may be assigned); 1. Clock in on time according to your schedule. 2. Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. 3. Controls service traffic flow and parking. 4. Advises customers about necessary service for routine maintenance. 5. Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. 6. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. 7. Makes key tags for vehicles. 8. Prepares a repair order showing time, cost and labor estimates for service. 9. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. 10. Explains the work performed and the repair order charges to the customer. 11. Handles customer complaints 12. Schedules service appointments. 13. Refers to service history, inspects vehicle, and recommends additional needed service. 14. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. 15. Provides a complete and accurate written cost estimate for labor and parts. 16. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 17. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. 18. Maintains high customer satisfaction standards. 19. Handles telephone inquiries regarding appointments, work in process, and any other customer inquiries. 20. Maintains a professional appearance.
    $48k-68k yearly est. 19d ago
  • Service Advisor

    Bob Johnson Auto Group 4.4company rating

    Avon, NY jobs

    Bob Johnson Ford Avon is seeking a customer service minded individual to add to our service staff. We are looking to present a strong sense of Integrity, Compassion and professionalism to our customers. Values of teamwork, Drive and personal improvement are a must. We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual. Duties and Responsibilities: > Greetings customers with a smile, listening to their needs and concerns to properly write an effective repair order. > Advise customers about any necessary service for routine maintenance. > Act as a liaison between our technicians and customer regarding repair cost and completion times. > Preparing estimates for parts, labor and completion times for the repair and maintenance of vehicles. > Check progress throughout the day and relay any changes in estimate or promised time to customers. > Maintain high customer satisfaction standards and a professional appearance and attitude.
    $48k-69k yearly est. 20d ago
  • Eyewear Customer Service/Sales Advisor

    Myeyedr 4.3company rating

    New York, NY jobs

    About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. The wage range for this position is $16.00 to $21.00 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will Provide patients with exceptional customer service by understanding and advising the patient's needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Be offered an opportunity to earn bonuses and commission (role specific) Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. IND-EC
    $16-21 hourly Auto-Apply 23d ago
  • Eyewear Customer Service/Sales Advisor Part Time

    Myeyedr 4.3company rating

    Cortlandt, NY jobs

    About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. The wage range for this position is $16.00 to $21.00 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will Provide patients with exceptional customer service by understanding and advising the patient's needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
    $16-21 hourly Auto-Apply 10d ago
  • Service Advisor - Clay, NY

    Davidson Auto Group 4.0company rating

    Clay, NY jobs

    Davidson Ford of Clay is looking for a Service Advisor to join our Service department! This position is great for someone with a background in the customer or food service world! If you like to help people this position is for you! The Service Advisor guides our customers through the process of having their vehicle serviced, dispatches work to their team of technicians, and recommends services to the customer based on the technicians recommendations! We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around! Salary: At least $50,000+/yr Hours: 7:30AM - 5:30PM, Monday - Friday. Responsibilities: Provide excellent customer service. Assess customers' needs and concerns for their vehicles. Ability to learn about repair processes and explain them to customers of varying understanding of vehicle repair. Is comfortable with recommending and selling additional recommended services and products. Generate sales based on recommendations to the customer. Keep open lines of communication with customers through call, text, and email. Assign work to your team of technicians based on need and skill level. Use the various computer systems available to make the repair process as seamless as possible. Remain knowledgeable about our current procedures and products. Follow up on email inquiries in a timely manner. Accurately document detailed processes. Other duties may be assigned as needed. Required Skills: Excellent organizational skills and ability to manage multiple deadlines. A multi-tasker who can provide excellent customer service. High level of comfort with product presentation and sales. Excellent verbal and written communication skills. Empathetic and patient personality. Proficiency with technology. Time management. Problem solving. Customer contact experience. Must be at least 18 years of age and have a valid driver's license. Preferred Skills: Prior Automotive experience. Prior experience in sales, retail, customer service, or administrative. Previous scheduling experience. Benefits and Growth Opportunities: Up to 2 weeks vacation time at the time of hire, based on experience. Discounts on service, parts, and vehicles! Sick Leave accrued every week. We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance. We offer a reimbursement for qualifying out of pocket costs. We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness. We offer both Traditional and Roth 401(k) plans with an employer match. We offer paid holidays. We have an Employee Assistance Program, available to our employees and their immediate family members free of charge. We are an Equal Opportunity Employer. Physical Requirements: The ability to lift and carry up to 20 pounds. The ability to regularly traverse areas throughout the dealership. The ability to sit or stand for extended periods of time. The ability to perform repetitive motion tasks such as typing on a keyboard, iPad, or writing on documents.
    $50k yearly 59d ago
  • Shop Service Writer (Full-Time) - Rome, NY

    Runnings 4.3company rating

    Rome, NY jobs

    The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process. Rate of Pay: $17.00-19.00 (Based on experience) Key Responsibilities: Greet customers and assess their service needs. Write detailed repair orders describing customer concerns and requested services. Provide accurate estimates for labor and parts. Schedule service appointments and coordinate with technicians. Communicate updates to customers regarding service progress. Review completed work with customers and explain charges. Handle customer complaints and resolve issues professionally. Maintain service records and documentation. Promote dealership services and upsell when appropriate. Qualifications: High school diploma or equivalent; technical training a plus. Prior experience in automotive service or customer service preferred. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Basic understanding of vehicle systems and repair processes.
    $17-19 hourly 18d ago
  • Service Writer

    Riverhead Building Supply 4.7company rating

    Calverton, NY jobs

    Essential Duties and Responsibilities: Maintain updated records of service/warranty practices for vendors Qualification and processing of all warranty claims Monitor vendor response to warranty claims and ensure necessary action is taken Ensure proper company procedures are followed for all warranty claims Maintain inventory on service related products Notify company personnel of any changes in warranty/service procedures Ensure proper compensation is paid from vendors for warranty work performed Interpret inspections to determine parts and services required Manage communication between customers and technicians, sales professionals, and installers. Effectively use software to keep detailed notes. Generate pricing quotes for repairs including time, cost, and labor estimates. Present quotes to customers in a professional manner. Follow up with customers to ensure satisfaction. Other related duties as assigned. Qualifications Service Writer To preform this job successfully: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Proficient in software such as CRM and MS Office Overview Service Writer We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts. For compliance purposes for NYS transparency, the expected salary range is $22.00 - $25.00. Compensation will be based on experience and other factors permitted by law. Service Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish. As a Service Writer at RBS, you will have: Amazing people to work with that help you succeed. Work/life balance with a culture of kindness and respect. Company-hosted family events. Rewarding careers with supportive management. Participation in philanthropic activities in the community. Professional Development | On-site & virtual training Stability from our long history of success and growth. Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more The opportunity to grow your career and move up the ladder! Core Values We are committed to a culture that reflects our values. All team members are expected to model these in every interaction: Championing Customer Needs - Prioritize customer satisfaction and service excellence. Acting with Honesty and Integrity - Do the right thing, always. Following Policies and Procedures - Ensure compliance and consistency. Working Safely - Promote a safe and healthy work environment. Teamwork - Collaborate, support, and treat others with respect Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees. EOE, including but not limited to disability and veteran status. 📞 For more information, call: ************ Service Writer Step 1 - Complete Application and upload Resume for General Consideration Step 2 - Click here to complete the talent profile to ensure that you are matched with the appropriate jobs, locations, and talent pools (knowledge, skills, abilities), for current and future opportunities.
    $22-25 hourly Auto-Apply 1d ago
  • Automotive Service Dispatcher - Full Time

    Bob Johnson Auto Group 4.4company rating

    Rochester, NY jobs

    Automotive Service Dispatcher is needed immediately for our very busy service center. The Service Dispatcher plays a crucial role in daily operations. They are responsible for coordinating the flow of work within the service department, ensuring that tasks are assigned appropriately and efficiently. Their job involves prioritizing work orders, allocating the right resources to specific tasks, and maintaining seamless communication to ensure timely and effective service delivery. The position requires an individual who can balance administrative duties with attention to detail and an ability to juggle multiple responsibilities under pressure. We offer a great benefits and compensation. Apply today!
    $29k-34k yearly est. 20d ago
  • Call Center Customer Service / Dispatcher

    All Service Equipment Corp 3.8company rating

    New Hyde Park, NY jobs

    LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background. Key Responsibilities: Communicate with customers via phone, email, chat or text Enter new service requests and assign them to appropriate technicians Coordinate with internal departments to ensure successful completion of tasks Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization Schedule parts jobs in advance confirming appointments with customers utilizing analytics Partner with Business Units to schedule and complete recurring Preventive Maintenances Requirements: Prior dispatch and direct customer experience or related work history Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service Advanced computer skills and familiarity with Microsoft Office products Neat & organized work habits including ability to multi-task Ability to use analytics to direct activity and make decisions based on data Experience in HVAC industry, a plus Benefits: Health insurance with generous company contribution Dental, Life Insurance, Disability, and Vision 401K plan with employer match Vacation and sick days Paid holidays Training & Development programs Shifts: Monday - Friday Full Time & Part Time shift available On site - In office only
    $29k-36k yearly est. Auto-Apply 60d+ ago

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