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LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. Where we work We believe work should work for you. LegalZoom supports a work-from-home environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more. This hybrid position will work remotely as well as onsite in either our Los Angeles, CA, Austin, TX, or Mountain View, CA office. Overview LegalZoom is seeking a sharp, strategic thinker that is motivated and results-oriented to join its Partnerships Department to help drive the business forward. In this role, you will manage and nurture some of the company's biggest partner accounts. You will wear many different hats, play a driver role, and truly own your projects soup to nuts. The ideal person will be hungry to do more, raise their hand when they see a problem, and nimbly lean on several cross-functional teams in finance, product, product marketing, sales, and technology. Our team's mission is to help customers thrive through a trusted, curated portfolio of personalized and integrated solutions. We have a talented team that is excited to work with you towards that mission. How we get there is summed up by these three goals: * Solution-Based Problem Solving. We don't point fingers - we highlight inefficiencies with improvements and come up with options to solve rather than just problems we see. * Data-Driven Decision Making. We inform and evaluate our Partnerships and projects with data at our core. We own our business and know our business and are constantly asking questions about the data. * Extreme Ownership. We see things through to until the last screw is in and proactively communicate progress to all stakeholders. You will: * Seek out industry leading, highly reputable, customer-obsessed companies to be partners with LegalZoom and to convince them to offer their best to our customers * Negotiate complex financial terms and SLAs with partners while maintaining a "win-win-win" mentality for customers, LegalZoom, and partners Work with the partnerships teams to support prompt and thoughtful management of our strategic partner needs and requests in a fast-paced environment * Leverage internal and external data to develop business recommendations that generate value for customers and revenue for LegalZoom, modeling of all scenarios * Partner with internal Product and Product Marketing teams to ensure high-quality delivery of our partners' marketing strategies * Use business acumen, analytical skills and relationship experience to market and execute complex initiatives, such as onboarding new partners or developing integrations with existing partners * Maintain strong relationships of allies within the company and be able to effectively influence highly sought out teams to work on BD projects * Routinely audit partner contracts and operational practices to ensure bilateral compliance * Regularly ideate on ways to improve the customer experience to ensure a smooth, streamlined journey that engages and re-engages the customer and grows retention * Assemble roadmaps for each partner to support the overarching strategic vision for partnerships within the company * Help build and administer training materials for employees and encourage learning at every level * Serve as a bridge between leadership to individual contributors to facilitate more effective communication amongst the team, and remove obstacles You have: * 8-10 years of strategic partnerships, analytical and/or sales experience * Microsoft Office Experience, with comfort in Powerpoint Presentations/Google Docs to Senior Leadership * Salesforce and/or related CRM experience * Relationship skills that allow for internal cross functional engagement and influence with external partners * Comfort with data manipulation, visualization and analysis. Adept at collecting, analyzing and synthesizing data to support strategies and communications internally and externally * The ability to communicate qualitative and quantitative results clearly, succinctly and confidently in verbal and written communications * Some experience with Project Management software such as JIRA, ClickUp, Confluence or related. * Incredibly responsive and solution-oriented - operate at a high tempo and has an unrelenting drive to see efforts through to positive impacts on our customers and partners * Highly organized and detail-oriented - able to successfully manage and prioritize numerous projects with minimal to no oversight * Thrives in ambiguity - requires minimal supervision and can independently and thoughtfully develop and implement recommended approaches to complex problems * Curious and creative, consistently seeking out ways to improve our partnerships and business, while always looking to help our customers in innovative ways * Travel up to 20% (meetings with partners and team offsites) LegalZoom is a remote-first company and the national range for this role is ($111,000 - $178,000) plus Bonus and Equity. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we've helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we're working to make a positive impact on the world.Where we work In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.This role is primarily remote, based in either the Bay area or Sherman Oaks.OverviewThe Senior Media Analyst will be responsible for all aspects of both in-house and agency-executed Paid Social campaigns. You will be responsible for planning and executing across social channels including, but not limited to Meta, LinkedIn, TikTok and Reddit. As an individual contributor, you will be responsible for developing and implementing media strategy, creative briefs, and a testing calendar using data-based insights that drive qualified traffic, leads, conversions, and revenue. You will also work cross-functionally, owning all aspects of your campaigns (including martech, reporting insights, and QA) and serve as a subject matter expert for Paid Social. You will Build and execute comprehensive Paid Social campaigns across all relevant platforms (e.g. Meta, LinkedIn, TikTok and Reddit etc), with accountability for driving awareness, consideration, and relevant business success metrics (e.g. ROAS) This will be a combination of in-house executions and agency-led campaigns Understand the concept of a unified measurement framework, leveraging measurement through various solutions (e.g. brand lift studies, MMM/MTA) to build a clear view of performance and understand Paid Social's overall impact on customer growth and revenue Identify Paid Social opportunities, maintaining an ongoing test & learn roadmap across various categories (e.g. audience, creatives, partner) Ensure brand consistency and campaigns alignment with overall marketing objectives Build, monitor, and report on all relevant KPIs (e.g. lift, sessions, engagement, reach, downstream site actions and revenue) utilizing data to uncover actionable insights and strategic recommendations Experience leveraging dashboarding tools (e.g. Tableau, Thoughtspot) Support initiatives with meaningful business impact with cross-functional teams (e.g. Creative, Data Science, Product Marketing, Dev, other Growth Marketing teams), proactively leveraging peers and partners to help solve complex problems Proactively and independently drive both day-to-day required deliverables Stay up to date with industry trends and best practices across all marketing channels Other duties as assigned Occasional travel may be required as needed You have 2-3+ years of experience in Social Media marketing; Experience managing performance marketing campaigns a plus Recent hands-on-keys experience with Paid Social platforms required (e.g. Meta, Reddit, TikTok, LinkedIn etc.) Subject matter expertise across Social channels; strong understanding of cross-channel execution and strategy, brand creatives, media and advertising landscape, and measurement Understanding of multi-channel attribution; Google Analytics experience preferred, experience partnering with analytics teams to unlock MTA and MMM solutions strongly preferred Experience driving the of technical aspects of media buying (e.g. trafficking workflows, data and API integrations, tagging, platform nuances) required Critical to success: bias for action, excellent analytical and problem-solving skills (advanced Excel capabilities required), ability to work independently and manage priorities to deliver quality work and meet deadlines, strong communication and collaboration skills, strong QA skills LegalZoom is a remote-first company and the national range for this role is $84,400 - $125,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.● Medical, Dental, Vision Insurance● 401k, With Matching Contributions● Paid Time Off● Health Savings Account (HSA)● Flexible Spending Account (FSA)● Short-Term/Long-Term Disability Insurance● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Description About LegalZoomLegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. This hybrid position will work remotely as well as onsite in our Sherman Oaks, CA or Mountain View, CA office. OverviewWe are looking for a skilled Site Reliability Engineer (SRE) to join our dynamic engineering team. As an SRE at LegalZoom, you will play a critical role in ensuring the reliability and observability of our services. SREs design and develop bespoke tools and automation solutions that address specific needs within our engineering teams, enhancing efficiency and reducing manual effort. Beyond traditional SRE responsibilities, you will focus on enhancing Developer Experience (DevX) by building custom tools and solutions that streamline workflows and empower our development team.You will Work closely with developers to identify pain points in the development lifecycle; create and maintain internal platforms and services that improve code deployment, testing, and monitoring processes. Collaborate with engineers, product managers, and other stakeholders to build and maintain robust systems that support our growing user base. Coordinate with engineering teams to uphold service reliability by embracing tooling, automation, and observability solutions that support SLO adherence Engineer and maintain scalable internal platforms and services that support our expanding Developer Experience ecosystem, with a focus on optimizing CI/CD pipelines, automated testing infrastructure, observability tooling, and monitoring systems. Design and build custom tools and automation solutions to eliminate manual operational tasks, reduce toil, and improve system reliability-tailoring each solution to the specific needs of the platform using appropriate languages and frameworks. Utilize tools like Terraform, CDK, or similar to manage and provision infrastructure, ensuring consistency and scalability across environments. Occasional travel may be required as needed You have Bachelor's and/or Master's degree, preferably in CS, or equivalent experience At least two years performing as a Site Reliability Engineer, DevOps, or as a support operation engineering role. Strong programming skills in languages such as Go, Typescript, or Java. Work experience preferred in one or more of the following technologies: Kubernetes, Argo, Github (Actions). A strong passion for the developer experience and ensuring overall reliability, scalability, and performance of our services Knowledge of monitoring and logging tools like Prometheus, Grafana, AppDynamics, New Relic, or Datadog Experience with cloud platforms (e.g., AWS, GCP, Azure) and container orchestration tools like Kubernetes. Familiarity with CI/CD pipelines and tools such as Argo, Github (Actions), GitLab CI Excellent problem-solving skills and a proactive approach to identifying and addressing system issues. Experience working with agentic tooling (e.g., Cursor, Copilot) LegalZoom is a remote-first company and the national range for this role is $125,200 - $200,300. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.● Medical, Dental, Vision Insurance● 401k, With Matching Contributions● Paid Time Off● Health Savings Account (HSA)● Flexible Spending Account (FSA)● Short-Term/Long-Term Disability Insurance● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

US-MI-DearbornDescription Dealership Warranty Advocate At Percepta, we bring first-class service across each market we support. As a Dealership Warranty Advocate (100% Work from home), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner. This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication. The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals. During a Typical Day, You'll Investigate and resolve Dealerships' warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues. Document each contact in the appropriate system and create/maintain all contact communications. Utilize Automotive Warranty systems for claims review and processing. Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements. Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points. Provide feedback on improvement implementation plans to the client and Percepta management teams. Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels. Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives. Ensure adherence to the client's record retention policy. Work on activities and/or projects as requested by management. What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Job DescriptionRequisition Title: Bilingual French Customer Service Case Manager (049IY) US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource for all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers). Return all email and voice mail messages promptly and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support What You Bring to the Role High school diploma required; an Associate or bachelor's degree is preferred Bilingual English and Canadian French (Fluent) - must be able to pass verbal and written assessments A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

🚗 Call Center Representative - Non-Emergency Medical Transportation (NEMT) - Kansas Residents Only Serving Communities Nationwide Schedule: Full-Time | [Day / Evening / Weekend Availability] Connecting Communities to Care-From Right Here in Kansas From your home in Kansas, you'll play an important role in helping individuals across the country access the medical care they need. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time. This role combines meaningful, people-focused work with clear structure and strong support. While our team members are based in Kansas, the impact of their work reaches communities across the U.S. What You'll Do Answer inbound calls with empathy, patience, and professionalism Schedule, confirm, and update non-emergency medical transportation rides Serve members located throughout the country with respect and understanding Follow all client-specific policies and procedures, along with local, state, and federal regulations Verify member eligibility and trip details using internal systems Accurately document ride requests, changes, and cancellations Communicate effectively with transportation providers and healthcare facilities Stay calm, supportive, and solution-focused when assisting members with changing needs Meet quality, accuracy, and customer service performance standards What We're Looking For Must reside in the state of Kansas and be able to work remotely from a secure home environment High school diploma or equivalent Customer service or call center experience preferred (healthcare or transportation experience is a plus) Strong communication and active listening skills Ability to consistently follow detailed policies and compliance requirements Reliable, self-motivated, and comfortable working independently Basic computer proficiency and ability to navigate multiple systems Why You'll Love Working With Us 🌎 Nationwide Impact - Support individuals and families across the U.S. 🏡 Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group 🤝 Positive, People-First Culture - Teamwork, respect, and encouragement are core values 💙 Purpose-Driven Work - Every call helps someone access essential healthcare Join Our Team If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving.

Job DescriptionRequisition Title: Escalation Support Specialist (Automotive Customer Support) (046T7) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles. During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs). Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed. Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability. Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs). Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties. Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams. Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions. Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution. Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning. What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred-or equivalent practical experience. 3+ years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role. Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce. Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow). Experience working in a remote or distributed work environment is a plus. Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues. Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus. High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations. Proven adaptability in fast-paced environments with shifting priorities and evolving technologies. Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences. Demonstrated ability to work both independently and collaboratively within cross-functional teams. A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations. What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule. You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role. About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. This hybrid position will work remotely as well as onsite in our Sherman Oaks, CA or Mountain View, CA office. Overview LegalZoom's marketing team is seeking a Group Manager, Web Experience to lead our cross-functional web team. You'll own the end-to-end experience of our marketing website-ensuring it's easy to navigate, optimized for conversion, and feels distinctively on-brand at every touchpoint. You'll lead a multidisciplinary team of UX, content, and visual designers-bringing together brand, storytelling, and performance into a cohesive web experience. While this role manages the visual design function, we're seeking a leader who came up through UX, and understands how to bring the brand to life through layout, tone, cadence, and intuitive journey design. We're looking for a strategic player-coach who blends systems thinking with creative instinct-someone who knows that great web experiences are more than usable. They're persuasive, performance-minded, and emotionally resonant. This is a player-coach role: a hands-on, multidisciplinary leader who can mentor a team, contribute to key projects, and independently drive high-impact work. Note: This is a people management role. Candidates must have experience directly managing in-house individual contributors. You will * Lead the creative vision, strategy, and execution of our marketing website and landing pages * Manage, coach, and develop a team of visual designers, UX designers, and content designers * Develop and maintain scalable design systems, content standards, and processes to ensure consistency, efficiency, and quality across all web touchpoints. * Partner closely with product marketing, performance marketing, brand, SEO, product design, CMS management, and engineering * Analyze user behavior and site performance to inform data-driven UX and content improvements * Improve core web metrics through optimized designs and UX (e.g. bounce rate, CVR, time on page) * Drive experimentation and A/B testing in collaboration with product marketing, performance marketing, growth, and analytics teams * Ensure the site is accessible, responsive, and brand-consistent * Partner with the brand team to ensure visual cohesion across channels while supporting experimentation and optimization. * Represent the web function among cross-functional stakeholders, advocating for the user while aligning with business objectives. You have * 7-10+ years in UX, content design, or digital design-plus 3+ years in team leadership * A standout portfolio that showcases your expertise in delivering strategically-driven work across UX and web with clear details on your role and contributions. E-commerce products and online services are preferred. * Strong understanding of UX principles, content strategy, and responsive web best practices * Track record of improving conversion and usability through UX and content * Ability to translate brand voice and positioning into compelling web experiences * Excellent collaboration skills-you can speak design, content, marketing, and product fluently * Strong presentation skills, with the ability to articulate your design vision and philosophy, build alignment with designers, cross-functional partners, and gain support from senior leadership in both presentations and feedback sessions. * Tenacious cross-functional partnership, with an ability to build trust and a knack for finding compromises with key stakeholders and business partners LegalZoom is a remote-first company and the national range for this role is ($128,300 - $205,200). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. This hybrid position will work remotely as well as onsite in our Sherman Oaks, CA or Mountain View, CA office. Overview LegalZoom.com is seeking a Senior Corporate Finance Analyst to join our Corporate Finance team. The highly visible position will be responsible for supporting business leaders, building financial models, identifying revenue and expense opportunities, and concisely reporting results to senior management. The optimal candidate will possess excellent interpersonal skills and critical thinking abilities to collaborate with teams across our organization and foster data-driven decision-making. The Senior Corporate Finance Analyst will report to the Sr. Manager of Corporate Finance. You will * Support the monthly forecasting process, streamlining the company operating model * Collaborate on the board of directors presentations and earnings call process by developing insightful presentations and supporting materials that summarize quarterly and annual performance * Provide thought leadership, helping foster new business lines, simplify existing processes, drive standardization, and build scalable solutions * Collect, analyze, and manage quantitative data, build thoughtful excel models, and create meaningful reports to lead business improvement and cost reductions * Evolve the budgeting and planning process, assisting with cross-functional projects to improve the integration of key decisions makers with FP&A * Work in tandem within the Finance organization to deliver information for planning, actuals, and analysis to drive business performance and identify opportunities and risks You have * Bachelor's degree in Finance, Economics, Mathematics, or related field with at least 2-4 years of experience in Consulting, Investment Banking, or Corporate Finance * Understand performance metrics used to evaluate internet businesses including subscription products * Solid communicator with collaboration skills that focus on teamwork. Comfortable with large volumes of complex data and presenting their findings to senior management * Strong worth ethic with ability to manage tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing, and often ambiguous environment * Must have excellent analytical and organizational skills; demonstrate exceptional attention to detail, accuracy, and follow-through * Ability to thrive in a fast-paced, entrepreneurial environment with highly motivated team members * Advanced Excel and PowerPoint skills required and other data visualization software skills are a plus LegalZoom is a remote-friendly company and the national range for this role is $77,600 - $124,200. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

At Percepta, we bring first-class service across each market we support. As Commercial Solutions Specialist in Dearborn, MI(Remote), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Position will serve as the primary technical support fort all FPI services\: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. This role will demonstrate an innate ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution within SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members and the customer. During a Typical Day, You'll · Be first point of contact for technical support. · Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. · Take ownership to resolve complex issues, working independently and cross functionally. · Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team, and Support Engineering. · Capture customer support issue trends and report to management · As needed general troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support · Update Customer & Internal Knowledge base as necessary based on customer calls and trends. · Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority. · Provide updates, status, and completion information to management. · Handle incoming email, phone, and chat contacts as required by process and provide high level of customer satisfaction. · Look for opportunities to improve turnaround time to customers. · Identify trends and report out on business improvement opportunities. · Backup Account business owner when he/she is either out of the office or not available. · Support Ford business owner by working closely together on escalated cases. · Manage customer handling processes. · Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Keep abreast of anticipated program launches and changes. · Work with Manager of NA Operations on monthly business reports as needed. · Thrives in a remote environment Interact with the Percepta and client team as required to drive operational excellence. · Adhere to and support all Percepta and Business Partner quality initiatives, systems, and policies. · Support all Percepta Call Center policies and procedures. · Attend and participate in team meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Training. · Complete additional tasks / projects as needed. What You Bring to the Role · High school diploma required. · Associate degree or college degree preferred. Experience · 3 years contact center experience required. · Previous experience working on a Percepta or Ford program advantageous. · Understanding of operations program handling processes preferred Skills · Problem solving skills. · Excellent written, verbal and listening skills. · Strong empathy along with an awareness of customer/user loyalty drivers · Ability to work well with all levels of the organization. · Excellent organizational, time management and strong problem-solving skills. · Logical thinker · Proven ability to work in a fast-paced environment. · Works well independently and in a team environment. · Ability to multi-task What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: * Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. * Prepare, review, and document case files while maintaining accurate records in client systems. * Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. * Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. * Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. * Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process. Minimum Job Requirements: * High school diploma or GED required. * 1-3 years of collections experience preferred. * American Collectors Association (ACA) certification preferred. * Formal training in insurance claims and claims law preferred, * Proficiency with Microsoft Office, computers and related applications. * Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions. * Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. * Possess exemplary oral and written communication skills. * Possess excellent organizational and time-management skills with the ability to work independently. * Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. * Demonstrated reasoning and problem-solving abilities * Ability to adhere to call flow outline and follow requirements specified by clients Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. This hybrid position will work remotely as well as onsite in our Austin, TX, Sherman Oaks, CA, or Mountain View, CA office. Overview As a Sr. Manager, Marketing Analytics you will be responsible for driving the evolution of our marketing reporting and analytics program, ensuring that we are optimizing marketing investment decisions and capital allocation within and across brands, markets, and channels. You will play a critical role in driving performance in partnership with Channel Marketing, Data Science, Martech, and Data teams, ensuring that investment strategies align with both short-term business goals and long-term growth objectives. Successful candidates will possess a strong sense of ownership, overwhelming intellectual curiosity, refined communication skills, and feel comfortable working in a highly analytical, fast-paced, evolving environment. You will * Own the evolution of marketing reporting across media channels, including establishing new routines, developing new reporting frameworks, and constructing new metrics and views that provide clear visibility and accountability. You'll identify opportunities to improve scale and efficiency and optimize marketing spend in partnership with channel owners. * Further our understanding of key marketing dynamics, particularly regarding marketing attribution and incrementality. You will spearhead analysis of attribution models, incrementality testing, and experimentation (e.g. geo-lift experiments) to inform media strategies and advance our measurement capabilities. * Solving ambiguous, open-ended business problems by defining the right questions to ask, developing analytical approaches to find answers, and leveraging your expertise with large datasets. You will deliver clear data-driven insights and recommendations to guide decision-making on key challenges and inform new strategic initiatives. * Develop and manage marketing forecasting and modeling in partnership with channel marketing and Finance teams. Your analysis will inform budget allocation, scenario planning, and long-range business strategy, enabling a proactive approach to achieving business goals. * Shape the future of analytics by identifying emergent areas of opportunity, including effective utilization of AI. This role has the potential to grow into a people leadership position, so you'll also help define best practices for mentoring and managing other analysts. You have * 8+ years of experience in quantitative analytics with a focus on marketing analytics, including end-to-end ownership on open-ended analyses. Experience in financial services, consulting, tech, and e-commerce preferred. * Advanced proficiency in data manipulation, extraction, and analysis leveraging SQL/Excel and other tools. Experience utilizing Python, R, Hex highly preferred. * A strong background in experimental design (A/B testing, multivariate, etc.), statistical analysis, and modeling constructs. You should be comfortable with statistical significance, hypothesis testing, and model construction/validation concepts * Robust data visualization and storytelling abilities, including experience building dashboards in Tableau, Thoughtspot, or equivalent tools. * Strong understanding of marketing trafficking and tracking mechanisms such as GTM, UTMs, pixels, and conversion APIs across platforms like Meta, Google Ads, and TikTok. * Familiarity with multi-touch marketing attribution, incrementality methodologies, and marketing mix models. * Demonstrated the ability to anticipate, understand, and effectively influence senior stakeholders * Nice to Have * Experience analyzing large marketing budgets (8-figure-plus) across a diversity of channels * Experience working with FP&A to create marketing financial models and forecasts * Experience managing or mentoring junior analysts preferred LegalZoom is a remote-first company and the national range for this role is $104,600 - 167,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Warranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) Serve as SME for: The Warranty Dealer Dashboard The Warranty Excellence Program Interface with internal technical teams (e.g., Qlik, GCQIS) Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions Investigate and resolve select program concerns via email, virtual meetings, and phone Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program Coordinate the Warranty Excellence Program, including: Program execution Continuous improvement and long-term growth initiatives Collaboration with internal teams to implement dealer rewards and outcomes Providing global program updates to other markets Coordinate, draft, and publish warranty-related dealer communications, including: Electronic dealer and field communications Monthly program performance reports Job aids Create and edit warranty-related PowerPoint presentations for both internal and external audiences Act as the liaison between program users and the IT team What You Bring to the RoleEducation Bachelor's degree or equivalent relevant work experience Experience 10+ years of experience with dealership service and warranty processes Skills Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) Demonstrated knowledge of Automotive Service and Warranty Policies Ability to work independently while partnering effectively with clients and Ford team members Project management mindset with strong planning, execution, and results-driven focus Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint Minimal travel required (estimated twice per year) What You Can Expect Starting pay: $70,000 per year 100% Remote Work Schedule: Monday-Friday, 8\:00 AM-5\:00 PM (40hrs per week) Comprehensive benefits package, including: Health, Dental, Vision, and Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation, Sick Time, and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

At Percepta, we bring first-class service across each market we support. As a Dealership Warranty Advocate (100% Work from home), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner. This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication. The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals. During a Typical Day, You'll Investigate and resolve Dealerships' warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues. Document each contact in the appropriate system and create/maintain all contact communications. Utilize Automotive Warranty systems for claims review and processing. Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements. Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points. Provide feedback on improvement implementation plans to the client and Percepta management teams. Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels. Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives. Ensure adherence to the client's record retention policy. Work on activities and/or projects as requested by management. What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. This hybrid position will work remotely as well as onsite in our Sherman Oaks, CA or Mountain View, CA office. Overview We are looking for a skilled Site Reliability Engineer (SRE) to join our dynamic engineering team. As an SRE at LegalZoom, you will play a critical role in ensuring the reliability and observability of our services. SREs design and develop bespoke tools and automation solutions that address specific needs within our engineering teams, enhancing efficiency and reducing manual effort. Beyond traditional SRE responsibilities, you will focus on enhancing Developer Experience (DevX) by building custom tools and solutions that streamline workflows and empower our development team. You will * Work closely with developers to identify pain points in the development lifecycle; create and maintain internal platforms and services that improve code deployment, testing, and monitoring processes. * Collaborate with engineers, product managers, and other stakeholders to build and maintain robust systems that support our growing user base. * Coordinate with engineering teams to uphold service reliability by embracing tooling, automation, and observability solutions that support SLO adherence * Engineer and maintain scalable internal platforms and services that support our expanding Developer Experience ecosystem, with a focus on optimizing CI/CD pipelines, automated testing infrastructure, observability tooling, and monitoring systems. * Design and build custom tools and automation solutions to eliminate manual operational tasks, reduce toil, and improve system reliability-tailoring each solution to the specific needs of the platform using appropriate languages and frameworks. * Utilize tools like Terraform, CDK, or similar to manage and provision infrastructure, ensuring consistency and scalability across environments. * Occasional travel may be required as needed You have * Bachelor's and/or Master's degree, preferably in CS, or equivalent experience * At least two years performing as a Site Reliability Engineer, DevOps, or as a support operation engineering role. * Strong programming skills in languages such as Go, Typescript, or Java. * Work experience preferred in one or more of the following technologies: Kubernetes, Argo, Github (Actions). * A strong passion for the developer experience and ensuring overall reliability, scalability, and performance of our services * Knowledge of monitoring and logging tools like Prometheus, Grafana, AppDynamics, New Relic, or Datadog * Experience with cloud platforms (e.g., AWS, GCP, Azure) and container orchestration tools like Kubernetes. * Familiarity with CI/CD pipelines and tools such as Argo, Github (Actions), GitLab CI * Excellent problem-solving skills and a proactive approach to identifying and addressing system issues. * Experience working with agentic tooling (e.g., Cursor, Copilot) LegalZoom is a remote-first company and the national range for this role is $125,200 - $200,300. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Job DescriptionRequisition Title: Bilingual French Customer Service Representative (04200) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You'll Provide an exceptional member experience in every interaction. Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. Partner with legacy app owners for troubleshooting and resolution. Research and resolve billing or payment issues. Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills - both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. This hybrid position will work remotely as well as onsite in our Sherman Oaks, CA or Mountain View, CA office. Overview LegalZoom.com is seeking a Senior Corporate Finance Analyst to join our Corporate Finance team. The highly visible position will be responsible for supporting business leaders, building financial models, identifying revenue and expense opportunities, and concisely reporting results to senior management. The optimal candidate will possess excellent interpersonal skills and critical thinking abilities to collaborate with teams across our organization and foster data-driven decision-making. The Senior Corporate Finance Analyst will report to the Sr. Manager of Corporate Finance. You will * Support the monthly forecasting process, streamlining the company operating model * Collaborate on the board of directors presentations and earnings call process by developing insightful presentations and supporting materials that summarize quarterly and annual performance * Provide thought leadership, helping foster new business lines, simplify existing processes, drive standardization, and build scalable solutions * Collect, analyze, and manage quantitative data, build thoughtful excel models, and create meaningful reports to lead business improvement and cost reductions * Evolve the budgeting and planning process, assisting with cross-functional projects to improve the integration of key decisions makers with FP&A * Work in tandem within the Finance organization to deliver information for planning, actuals, and analysis to drive business performance and identify opportunities and risks You have * Bachelor's degree in Finance, Economics, Mathematics, or related field with at least 2-4 years of experience in Consulting, Investment Banking, or Corporate Finance * Understand performance metrics used to evaluate internet businesses including subscription products * Solid communicator with collaboration skills that focus on teamwork. Comfortable with large volumes of complex data and presenting their findings to senior management * Strong worth ethic with ability to manage tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing, and often ambiguous environment * Must have excellent analytical and organizational skills; demonstrate exceptional attention to detail, accuracy, and follow-through * Ability to thrive in a fast-paced, entrepreneurial environment with highly motivated team members * Advanced Excel and PowerPoint skills required and other data visualization software skills are a plus LegalZoom is a remote-friendly company and the national range for this role is $77,600 - $124,200. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles. During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs). Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed. Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability. Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs). Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties. Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams. Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions. Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution. Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning. What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred-or equivalent practical experience. 3+ years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role. Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce. Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow). Experience working in a remote or distributed work environment is a plus. Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues. Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus. High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations. Proven adaptability in fast-paced environments with shifting priorities and evolving technologies. Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences. Demonstrated ability to work both independently and collaboratively within cross-functional teams. A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations. What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule. You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8\:00 AM to 8\:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role. About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Hybrid