Member Service Specialist jobs at American 1 Credit Union - 326 jobs

Your Opportunity Customer Service Representative CheckSmart Roseville, MI As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers! Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What You'll Do - Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We're Looking For - Qualifications and Skills A high school diploma or equivalent. Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

The Call Center Member Service Specialist (CCMSS) is a key contributor to the Credit Union's mission by delivering high-quality service through phone-based member support. This role is responsible for addressing a variety of financial needs with accuracy, professionalism, and urgency while identifying opportunities to promote products and services that improve members' financial wellbeing. CCMSS must demonstrate effective communication, strong problem-solving abilities, and a commitment to member satisfaction. While navigating complex inquiries, they maintain a high level of security, uphold compliance standards, and take ownership of resolution. Adaptability in a fast-paced, evolving environment is essential, along with alignment to the Credit Union's Mission, Core Values, and Call Center Commitment Statements. A Day in the Life: The Call Center Member Service Specialist (CCMS) provides a comprehensive member experience by working with members, primarily over the phone to review their overall financial situation and make product or service recommendations. To be successful in this position we ask that you work with sound judgment, professionalism, integrity, accuracy, and expediency in assisting our members. You will also seek opportunities to promote credit union products and services by identifying member needs and communicating opportunities that may most benefit them. The position requires the ability to achieve identified sales goals. CCMSS need to be available during the span of credit union hours of operation including opening, closing, and holiday Call Center hours. Hours could change based on business need. Schedule: * This position requires working a standard 40-hour week during Call Center hours of operations * Monday-Friday 7:00am-9:00pm * Saturdays 9:00am-5:00pm * Schedule remains flexible, but consistent and stable. Most days are worked during normal operating hours (8:30am-6:00pm) with one required evening shift per week. * Employees work every third Saturday and receive a consistent day off during the week to offset their hours. * Scheduled hours could change based on business need and future department growth. Pay & Benefits: * This position starts at $18.00/hour * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a 1:1 Match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave Work Location: This position is a hybrid role offering the ability to work from home and from our Headquarters 2 building in East Lansing after initial training is complete. Hybrid schedule currently includes at least 1 day onsite per week. The remaining 4 days can be scheduled remote from home or onsite. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (hybrid) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Essential Duties & Responsibilities: * Provide superior service across all member service center channels with high proficiency, accuracy, and professionalism, while maintaining compliance with all federal, state, and MSUFCU regulations and policies. * Conduct secure member verification before processing any transactions to prevent fraud and ensure account safety. Ensure member security by accurately verifying identity, reporting suspicious activity, and educating members on fraud prevention best practices. * Deliver timely and accurate service to members primarily via phone with professionalism, empathy, and urgency. * Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals. * Maintain strong working knowledge of Credit Union offerings and fintech partner solutions to support member financial wellness. * Take ownership of escalated concerns, using sound judgment and de-escalation techniques to resolve complex issues. * Troubleshoot and support member issues related to debit/credit cards, online banking, mobile banking, and digital tools. * Accurately assist with basic loan servicing and other financial requests in compliance with policies and regulations. * Support operational changes by adapting quickly to updated systems, procedures, and technologies. * Ensure compliance with laws, regulations, and internal controls to minimize risk and safeguard member assets. * Participate in training and development opportunities to remain current on Credit Union policies, best practices, and service standards. * Assist members with fraud and dispute resolution, ensuring protection of accounts and building member confidence. * Enable mobile wallet functionality through proper procedures for Visa products. * Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations. * Perform other duties as assigned. Knowledge, Skills, and Abilities Required: * High school diploma or equivalent required. * Prior customer service experience is preferred. * Demonstrated ability to provide exceptional member support across a variety of routine inquiries, including account servicing, transaction assistance, and product information, while meeting departmental expectations for quality, efficiency, and member satisfaction. * Active listening skills and the ability to maintain composure and professionalism. * Strong sales skills with identifiable results. * Critical thinking and problem-solving skills. * Effective written and verbal communication skills. * Skills to assist escalated members, de-escalate, and resolve situations. * Demonstrate resiliency in an ever changing environment. * Analytical skills and the ability to work independently. * Interpersonal skills, handling calls under pressure while exhibiting empathy. * Computer navigation skills including the ability to work with Microsoft Suite products. * Math and general clerical aptitude. * Ability to multitask and prioritize. * Attention to detail. * Ability to be reliable and available to help the membership during assigned schedule. * Functional knowledge of Credit Union systems, products, services, and procedures. To learn more about additional growth opportunities, visit *********************** Physical Demands and Work Environment: * May be required to remain in a stationary position for an extended period. * Ability to operate standard office technology, equipment, and tools, including many hours of computer and phone usage. * Occasionally needs to move about inside of office area. * Exposure to a potentially hazardous condition, i.e., robbery. Receives detailed instructions/procedures to maintain and minimize the exposure. * This position is able to work in hybrid or onsite working arrangements. Disclaimer: * Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The Member Experience Specialist will deliver exceptional member service through remote channels, addressing members' needs and enhancing their overall experience. This role will ensure that all interactions are aligned with the credit union's goals and values, while efficiently servicing our members. This position involves identifying the needs of our members while providing personalized solutions to promote the Credit Union's products and services and to assist with a variety of member service- related activities such as opening accounts; including IRAs and CDs, loan applications, and assist members with online banking needs. This individual will foster an environment that produces exceptional member service in accordance with MCCU's Passion Statement. CORPORATE COMPETENCIES Member Service and Value - Deliver exemplary service internally and external in accordance with the credit union's service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution. Accountability/Accuracy/Efficiency - Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedure. Team Player- Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others. Decision Making - Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained. Communication - Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibiting the necessary follow through with members and/or staff involved. ESSENTIAL DUTIES Performance Responsibilities - Responsibilities and duties related to this function are: Identify the needs of existing and prospective members to provide tailored solutions, including opening accounts, processing loan applications, and offering online banking products and services. Research and resolve timely any issues related to member accounts. Handle all account packages and documentation promptly and efficiently. Conduct routine new account screening to ensure compliance with CU policies and federal regulations. Complete all required tracking forms for loans and member services. Manage the member service and personal Tracker queue on a daily basis. Responsible for maintaining all member follow-ups in a timely manner. Complete member verification forms as required. Provide Notary service as needed. Process, disburse and close on all loan applications. Demonstrate teamwork through positive interactions with all co-workers. Actively engage and participate in Credit Union promotions while meeting cross sale goals. Other Duties as assigned. ENVIRONMENT AND PHYSICAL ACTIVITY The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving to MCCU branches which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. The incumbent for this position may operate any or all of the following: telephone, cellular telephone, smart phone device, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, laptop computer, personal computer and related printers, or other equipment as directed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MENTAL DEMANDS The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. Qualifications MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Prior teller or banking experience High School diploma required Obtain Financial Counseling Certification within first year of being in the role Member service, consumer loan and mortgage loan origination experience preferred Member service oriented with the enthusiasm to provide high quality service Excellent oral and written communication skills Be eligible and meet the standards to obtain NMLS licensing Other Requirements Perform teller duties to support the team Other miscellaneous office functions i.e. ordering supplies, service calls Saturday and after-hours rotation when necessary Leadership reserves the right to change this job description at any time according to business needs. Date: October 2025 MCCU is an Equal Opportunity Employer. MCCU does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment Type: Full-Time, Hybrid #LI-HYBRID Entry Salary Range: $22.68-$27.22 per hour with an incentive opportunity based on individual performance. Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. Comprehensive Benefits Package We're committed to supporting your well-being and work-life balance through a robust benefits offering: Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service. What you should know about the role The most essential function of this position is to proactively engage with our members through outbound calling efforts to create an impactful member experience. Putting the members needs first by recommending products and services will be this position main priority. The ideal candidate will have a strong internal drive to succeed, be able to work in a call center setting, and have an advisor mentality to member service. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. What you should know about Advia Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers. Major Duties and Responsibilities Place outbound calls to sales prospects and advise potential members to close on recommended product or service. This includes following up on Synapsis and indirect channel prospects. Interviews existing and potential members by telephone, and explains specific services, products and policies. Identifies members' needs and cross-sells Credit Union services and products in an appropriate, professional manner, meeting Credit Union standards. Performs lending functions and offers lending solutions of all varieties including HELOC and Business Lending. Solves problems and answers member questions over the phone by listening, collecting data, securing answers, and following up to resolve the matter to the satisfaction of the inquiring party. Discusses confidential personal financial circumstances with members as needed. Completes all documents for various products and services. Processes all transactions pertaining to the maintenance, changes, and adjustments of products and services. Back up the Member Contact Specialist by receiving inbound calls including transferred sales prospects and calls from current and potential members. Counsels members regarding money management and financial matters. Counsels members whose loan requests were denied, explaining reasons and alternatives. Opens new accounts, prepares all paperwork accurately and assists the member with the signing of documents necessary to process. Verifies information and ensures all new accounts are processed properly. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines. Requirements Experience Three years to five years of similar or related experience, including preparatory experience. Education/Certifications/Licenses A high school degree or equivalent Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Employment Type: Part-Time, Hybrid #LI-HYBRID Entry Salary Range: $15.53-$18.63 per hour with an incentive opportunity based on individual performance. Comprehensive Benefits Package We're committed to supporting your well-being and work-life balance through a robust benefits offering: Health & Wellness Dental and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service. Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. What you'll do: You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member's questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia. What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.” Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life! Excited to hear more…here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia's Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here! What you'll need: A willingness to learn and desire to be coached. Strong communication skills. Ability to ask questions for clarification. Patience. Customer service experience is strongly preferred, but we can teach this too! A team centered mentality. A passion for helping people. Want to see more? Check us out on our social media for an inside look at what the #advialife is all about.

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose The role of the Member Service Specialist III encompasses a range of responsibilities aimed at aiding members and delivering a comprehensive array of member services. These services encompass tasks like initiating account openings, renewing certificates of deposit (CDs), tending to account upkeep, facilitating lending processes, and proactively promoting the utilization of products and services. Essential Duties * Facilitate effective communication with members, conveying the advantages of the full spectrum of products and services available through Vibe. * Cultivate strong rapport with members to promote and cross-sell products and services that align with their needs and interests. * Attend to member accounts by elucidating the benefits and guiding the initiation of various products. This includes establishing new accounts, managing certificates, individual retirement accounts (IRAs), and an array of lending products. * Address members' inquiries and devise viable solutions. * Provide assistance and backing to fellow colleagues within the branch and the broader Credit Union team whenever necessary. * Handle the processing, evaluation, and dispensation of loan applications. * Offer members notary and signature guarantee services, demonstrating reliability and authenticity. * Display flexibility in adhering to a work schedule that corresponds to the demographic requirements of the branch location and the capacity to adapt to any changes essential to accommodate evolving branch schedules. * Follow policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. * Ability to perform basic Teller transactions and serve as a back-up when needed for branch coverage. * Perform other special assignments as needed. Education/Experience * Successful completion of high school education or equivalent qualification. * Prior experience in customer/member service is advantageous. * Familiarity with lending practices can be beneficial. Skills/Abilities * Profound customer service and sales skills, underpinned by a dedication to meeting member needs. * Demonstrated aptitude for managing multiple tasks efficiently. * Effective communication abilities, coupled with a professional demeanor and optimistic outlook. * Proficiency in producing routine reports and written correspondence.

Job Description Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose The role of the Member Service Specialist III encompasses a range of responsibilities aimed at aiding members and delivering a comprehensive array of member services. These services encompass tasks like initiating account openings, renewing certificates of deposit (CDs), tending to account upkeep, facilitating lending processes, and proactively promoting the utilization of products and services. Essential Duties Facilitate effective communication with members, conveying the advantages of the full spectrum of products and services available through Vibe. Cultivate strong rapport with members to promote and cross-sell products and services that align with their needs and interests. Attend to member accounts by elucidating the benefits and guiding the initiation of various products. This includes establishing new accounts, managing certificates, individual retirement accounts (IRAs), and an array of lending products. Address members' inquiries and devise viable solutions. Provide assistance and backing to fellow colleagues within the branch and the broader Credit Union team whenever necessary. Handle the processing, evaluation, and dispensation of loan applications. Offer members notary and signature guarantee services, demonstrating reliability and authenticity. Display flexibility in adhering to a work schedule that corresponds to the demographic requirements of the branch location and the capacity to adapt to any changes essential to accommodate evolving branch schedules. Follow policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. Ability to perform basic Teller transactions and serve as a back-up when needed for branch coverage. Perform other special assignments as needed. Education/Experience Successful completion of high school education or equivalent qualification. Prior experience in customer/member service is advantageous. Familiarity with lending practices can be beneficial. Skills/Abilities Profound customer service and sales skills, underpinned by a dedication to meeting member needs. Demonstrated aptitude for managing multiple tasks efficiently. Effective communication abilities, coupled with a professional demeanor and optimistic outlook. Proficiency in producing routine reports and written correspondence. Job Posted by ApplicantPro

Join the Vibe Team! Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Your Role: Member Services Representative As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union. What You'll Do * Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence. * Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed. * Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance. * Solve Problems: Respond to member inquiries and provide effective solutions. * Stay Organized: Complete daily, monthly, and quarterly reports accurately. * Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed. * Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day. * Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments. What We're Looking For * Education: High school diploma or equivalent. * Experience: Customer or member service experience preferred. * Skills: Strong communication, multitasking ability, and a professional attitude. * Sales Savvy: Comfortable recommending products and meeting performance goals. Why You'll Love It Here * A culture that values service, growth, and community. * Opportunities to learn, lead, and make an impact. * A supportive team environment that celebrates success. Want all the details? Read our attached Job Description and learn more about this exciting opportunity! Apply today and help us create opportunities that matter!

Join the Vibe Team! Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Your Role: Member Services Representative As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union. What You'll Do Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence. Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed. Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance. Solve Problems: Respond to member inquiries and provide effective solutions. Stay Organized: Complete daily, monthly, and quarterly reports accurately. Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed. Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day. Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments. What We're Looking For Education: High school diploma or equivalent. Experience: Customer or member service experience preferred. Skills: Strong communication, multitasking ability, and a professional attitude. Sales Savvy: Comfortable recommending products and meeting performance goals. Why You'll Love It Here A culture that values service, growth, and community. Opportunities to learn, lead, and make an impact. A supportive team environment that celebrates success. 📌 Want all the details? Read our attached Job Description and learn more about this exciting opportunity! Apply today and help us create opportunities that matter!

Job DescriptionJoin the Vibe Team! Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Your Role: Member Services Representative As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union. What You'll Do Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence. Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed. Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance. Solve Problems: Respond to member inquiries and provide effective solutions. Stay Organized: Complete daily, monthly, and quarterly reports accurately. Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed. Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day. Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments. What We're Looking For Education: High school diploma or equivalent. Experience: Customer or member service experience preferred. Skills: Strong communication, multitasking ability, and a professional attitude. Sales Savvy: Comfortable recommending products and meeting performance goals. Why You'll Love It Here A culture that values service, growth, and community. Opportunities to learn, lead, and make an impact. A supportive team environment that celebrates success.

Employment Type: Full-Time, Hybrid #LI-HYBRID Entry Salary Range: $15.53-$18.63 per hour with an incentive opportunity based on individual performance. Comprehensive Benefits Package We're committed to supporting your well-being and work-life balance through a robust benefits offering: Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. What you'll do: You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member's questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia. What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.” Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life! Excited to hear more…here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia's Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here! What you'll need: A willingness to learn and desire to be coached. Strong communication skills. Ability to ask questions for clarification. Patience. Customer service experience is strongly preferred, but we can teach this too! A team centered mentality. A passion for helping people. Want to see more? Check us out on our social media for an inside look at what the #advialife is all about.

Job Description Member Services Specialist Dow Credit Union in Saginaw, MI is seeking a dedicated and customer-oriented individual to join our Gratiot Road team as a Member Services Specialist/Teller. In this role, you will serve as the primary point of contact for our credit union members, assisting them with their inquiries, account transactions, and fulfilling their financial needs. Your exceptional customer service skills and attention to detail will help build positive relationships between our members and Dow Credit Union. Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on! This position earns a competitive starting pay of $15.25 an hour. We provide terrific benefits to our part time staff, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today! DOW CREDIT UNION: OUR MISSION In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members. In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer. Member Services Specialist We are a fast-paced and member-focused financial institution committed to providing exceptional service to our members. As a Member Services Specialist, you will be an integral part of our team, working with members to ensure a positive experience that enhances existing and potential member relationships. Welcome and greet members in a courteous and professional manner. Process various account transactions, including cash and check transactions, transfers, withdrawals, deposits, loan payments, check requests, purchase of money orders, VISA gift cards, stamps, etc. Ensure accurate balancing of daily work within the required time frame. Provide superior service and adhere to the credit union's quality service standards. Protect credit union member assets by verifying member identities and adhering to security practices. Assist members in resolving basic account issues and provide problem resolution support. Utilize multiple systems, such as Card Wizard, Jabber, and Travelex, proficiently. Conduct check negotiations and determine holds according to credit union policy. Perform various file maintenance duties, including address changes, scheduled automatic payments and transfers, and travel dates. Apply check hold decisioning within your authority. Perform auditing functions for ancillary items such as stamps, gift certificates, and raffle tickets. TO EXCEL AS A MEMBER SERVICES SPECIALIST High school diploma or equivalency required Up to six months of cash handling or customer service experience preferred. ARE YOU READY TO JOIN OUR TEAM? If you possess the required qualifications and are looking for a member service role, please submit your application along with your resume. We look forward to reviewing your application and considering you for this opportunity. Apply now to become a part of our team with our 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro

The Business Services Officer performs a combination of the following duties: Business phone pilot operator duties as required, opening business deposit accounts, preliminary processing of credit applications and ensuring that all necessary forms are signed by the member and received back for Credit Union files. Officers are responsible for maintaining business accounts by servicing account changes, handling business member deceased accounts, and the promotion of ancillary products and services to grow the business deposit relationship within the business portfolio. This role is similar to: Commercial Account Specialist, Client Account Opening Specialist, Business Account Specialist, Deposit Account Specialist Work Location: This position is available to work onsite at MSUFCU Pillur retail location in Traverse City, MI (Union St.). Weekly Schedule: Monday - Friday: 9:00am - 5:30pm ET An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: * Salary Ranges: * Business Services Officer I - $21.50 - $24.00+/hour, dependent on experience * Business Services Officer II - $24.00 - $27.00+/hour, dependent on experience * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a company match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave * Learn more about our benefits here Essential Duties and Responsibilities - * Business Services Officer: * Provide professional, friendly member service in person, over the phone and via eMessage; this involves being logged on and available to take calls, as well as monitoring the Business Services eMessage, fax, and voicemail systems during department hours, forwarding as necessary * Assists members and staff by answering questions regarding the Business Services suite of deposit and loan products * Sort, distribute and process department mail; this includes processing business loan payments, deposits, wire, ACH and stop payment requests as well as conducting research requests in accordance with MSUFCU policies and procedures * Open business deposit accounts in accordance with MSUFCU policies and procedures and explain benefits of different account structures to members while identifying opportunities for referrals to Small Business Lender, Commercial Loan Officer, consumer lending staff, mortgage staff and other business partners * Make appropriate account changes per member requests, collecting necessary documentation for account signer changes and deceased account maintenance * Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws * Perform other duties and assist other employees, as assigned * Business Services Officer II: * All of Business Services Officer I duties and responsibilities * Process, approve and disburse member loan requests within established disbursal and lending authority, typically processing member business credit card and non-commercial vehicle requests under $50,000.00 per request. * Partners with members and employees for more detailed product and service questions regarding the Business Services suite of products, acting as a mentor to new employees in the department * Responsible for retention and acquisition of primary deposit relationships for business members, but is also responsible for acquiring personal relationships for new and existing members * Responsible for cross-selling treasury management products and services and growth of treasury services, handling requests directly from members or indirectly through Small Business Lenders or Commercial Loan Officer referrals * Work with Risk Management, Compliance, and Legal departments to limit financial deposit risk through ongoing reporting and portfolio maintenance * Work a variety of reports communicating training issues with management and identifying ways to improve processes, efficiency and to reduce costs * Assists with design, delivery and implementation of training for Credit Union staff regarding business services deposit and treasury products, procedures and policies Job Requirements - * Business Services Officer I: * High school diploma or equivalent required * College level course work in financial services or previous financial institution experience required * Basic knowledge and understanding of state and federal lending laws * Excellent member service and interpersonal skills * Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor * Flexibility to work varied hours, including after 5 p.m. and on weekends, to attend trade shows, networking events and to meet the needs of department and credit union * Ability to manage multiple tasks with minimal supervision * Strong organizational skills with attention to detail * Business Services Officer II: * All of Business Services Officer I knowledge, skills, and abilities * Two or more years of financial institution experience * Business or Commercial banking experience preferred * Well-developed knowledge and understanding of Business Services suite of deposit products, including those offered by competing institutions * Knowledge in business loan underwriting, including collateral, entity structure, loan types, and department underwriting guidelines * Understanding of basic accounting principles and financial documentation * Knowledge and understanding of federal and state tax forms and general business practices of member businesses Competencies: * Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Physical Demands and Work Environment - * May be required to remain in a stationary position for an extended period of time. * Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. * Occasionally needs to move about inside of office area * Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure * This position is able to work in onsite working arrangements. Disclaimer - * Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job summary The Member Resolution team is responsible for creating positive member interaction by delivering exceptional service via the phone, chats and emails. This role involves handling lost/stolen credit and debit cards, helping customers who are victims of fraud, troubleshooting issues with card denials, and taking applications for new credit card applications. In this position you will provide a high-quality member service using member wellbeing to understand the members' emotional connection to the situation. This team will use member wellbeing to support a wide variety of functions around card services. This role will work closely with all lines of business within the Contact Center and the Card Operations Department. What you'll do * Help members who are victims of fraud navigate the next steps, giving support and empathy in what can be an extremely difficult experience. * Debit cards increase. Credit applications for credit card increases. * Document all findings into a ticketing system to support the findings of fraud and provide provisional credit as needed. Work and update any internal tickets that are submitted. * Support expedited cards to members. * Provide support for cards via inbound and outbound member interactions. What you'll bring * 3-5 years of call center experience required * 3-5 years of financial institution experience required * Understanding debit/credit card fraud * Proficient in computer skills including word, excel, and other credit union software. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional performance of resolution functions. a. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. b. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. c. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. d. Initiates small claims proceedings when appropriate e. Represents the credit union in small claims proceedings when necessary. f. Prepares reports as requested by department manager. g. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. 2. Assumes responsibility for efficient administration of resolutions activities. a. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. b. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. c. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. d. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. 3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. a. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. b. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. c. Maintains confidentiality. d. Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses. 4. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. a. Assist area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Assumes responsibility for related duties as required or assigned. a. Stays informed of changes in resolution policies, procedures, and related legal requirements. b. Ensures that work area is clean, secure and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred. REQUIRED KNOWLEDGE: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. EXPERIENCE REQUIRED: None SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to manage multiple tasks and assignments. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business

General Information Primary Location: Grand Rapids Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is currently looking for Call Center Specialists to join our team. You'll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture. What you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies opportunities to cross sell products and services based on member needs. Articulate the features and benefits of products to callers. Collaborate with other departments to resolve member issues when necessary. Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel. Identify and report any data discrepancies regarding member account information to management. Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals. Performs other related duties as assigned. Your New Environment: Our Call Center is the best of both worlds, fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential. You'll Like This Position If You Are… Someone who has passion for customer service, problem solving, and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs. What you'll get: All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

The Financial Services Specialist role is responsible for providing superior member experience that leads to increased member engagement and satisfaction with the Credit Union. The Financial Services Specialist will deliver personalized service, making product and service recommendations after a thorough review of each member's unique financial position. Financial Services Specialists respond to member requests while recommending additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency. Financial Services Specialists are responsible for problem solving to find the optimal solution for the member while mitigating risk to the member and Credit Union. Work Arrangement: This position is scheduled for an onsite presence at the Meridian Crossing Branch. Schedule: * This position requires working a standard 40 hour week during Branch hours of operations * Monday - Thursday 8:45am - 5:45pm * Friday 8:00am - 6:15pm * Rotating Saturdays 8:45am - 1:15pm * Employees work every other Saturday and receive a consistent day off during the week to offset their hours * Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: * Starting at $18/hour dependent on experience * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a company match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave * Learn more about our benefits here Essential Duties and Responsibilities Financial Services Specialist * Provide superior member service by responding to members' inquiries with urgency, process transactions accurately and with proficiency, personalizing interactions with recommendations of products and services specific to members' unique needs. * Identify and sell products and services, provide financial education to enhance the member experience, and achieve individual and departmental goals. * Utilize outbound calling and cross-selling tools to further develop relationships with current members. * Utilize department and Credit Union procedures to mitigate risk, ensuring that member requests and transactions are processed with accuracy, protecting both members and the Credit Union from loss. * Manage time effectively while demonstrating initiative within the branch, consistently seeking opportunities for personal development and expanding knowledge to better serve members and the Credit Union. * Utilize a variety of communication channels (e.g., in-person, email, team collaboration tools) to ensure clear, effective, and timely communication within the team and across the Credit Union. * Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence. * Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners. * Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. * Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union. * Complete required departmental activities and trainings to ensure compliance with state and federal regulations, and Credit Union policies. * Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership. * Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change. * Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network. * Consistently meet or exceed established performance metrics, contributing to the Credit Union's goals and delivering a high standard of service. Knowledge, Skills and Abilities Financial Services Specialist: * High School Diploma or Equivalent required. * Follow proper balancing and cash handling procedures * Regular and predictable attendance * Demonstrate company core values * Ability to work scheduled hours including, weekend and overtime, when applicable * Receptiveness to accepting and applying feedback * Attention to detail * Proficiency in member service * Excellent listening skills * Clear and effective communication skills * Professional business etiquette and presentation skills, including maintaining a professional workspace * Strong sales skills with identifiable results * Critical thinking and problem-solving skills * Effective use of fraud detection and prevention techniques * Effective written and verbal communication skills * Skills in de-escalating and resolving escalating member situations * Adaptability and flexibility * Analytical skills and the ability to work independently * Math and general clerical aptitude * Ability to multitask and prioritize * Reliable and dependable * Error free typing skills with emphasis on accuracy * Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred * High School Diploma or GED Competencies * Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Physical Demands and Work Environment * May be required to remain in a stationary position for an extended period * Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage * Ability to move about inside of office area * Exposure to potentially hazardous conditions, i.e., robbery, and follows detailed instructions and procedures to minimize the exposure * The working arrangement for this position is onsite * Ability to safely lift, carry, and move items as required for branch operations Disclaimer * Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The Financial Services Specialist role is responsible for providing superior member experience that leads to increased member engagement and satisfaction with the Credit Union. The Financial Services Specialist will deliver personalized service, making product and service recommendations after a thorough review of each member's unique financial position. Financial Services Specialists respond to member requests while recommending additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency. Financial Services Specialists are responsible for problem solving to find the optimal solution for the member while mitigating risk to the member and Credit Union. Work Arrangement: This position is scheduled for an onsite presence at the Traverse City Branch. Schedule: * This position requires working a standard 40 hour week during Branch hours of operations * Monday - Thursday 8:45am - 5:45pm * Friday 8:00am - 6:15pm * Rotating Saturdays 8:45am - 1:15pm * Employees work every other Saturday and receive a consistent day off during the week to offset their hours * Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: * Starting at $18/hour dependent on experience * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a company match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave * Learn more about our benefits here Essential Duties and Responsibilities Financial Services Specialist * Provide superior member service by responding to members' inquiries with urgency, process transactions accurately and with proficiency, personalizing interactions with recommendations of products and services specific to members' unique needs. * Identify and sell products and services, provide financial education to enhance the member experience, and achieve individual and departmental goals. * Utilize outbound calling and cross-selling tools to further develop relationships with current members. * Utilize department and Credit Union procedures to mitigate risk, ensuring that member requests and transactions are processed with accuracy, protecting both members and the Credit Union from loss. * Manage time effectively while demonstrating initiative within the branch, consistently seeking opportunities for personal development and expanding knowledge to better serve members and the Credit Union. * Utilize a variety of communication channels (e.g., in-person, email, team collaboration tools) to ensure clear, effective, and timely communication within the team and across the Credit Union. * Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence. * Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners. * Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. * Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union. * Complete required departmental activities and trainings to ensure compliance with state and federal regulations, and Credit Union policies. * Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership. * Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change. * Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network. * Consistently meet or exceed established performance metrics, contributing to the Credit Union's goals and delivering a high standard of service. Knowledge, Skills and Abilities Financial Services Specialist: * High School Diploma or Equivalent required. * Follow proper balancing and cash handling procedures * Regular and predictable attendance * Demonstrate company core values * Ability to work scheduled hours including, weekend and overtime, when applicable * Receptiveness to accepting and applying feedback * Attention to detail * Proficiency in member service * Excellent listening skills * Clear and effective communication skills * Professional business etiquette and presentation skills, including maintaining a professional workspace * Strong sales skills with identifiable results * Critical thinking and problem-solving skills * Effective use of fraud detection and prevention techniques * Effective written and verbal communication skills * Skills in de-escalating and resolving escalating member situations * Adaptability and flexibility * Analytical skills and the ability to work independently * Math and general clerical aptitude * Ability to multitask and prioritize * Reliable and dependable * Error free typing skills with emphasis on accuracy * Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred * High School Diploma or GED Competencies * Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Physical Demands and Work Environment * May be required to remain in a stationary position for an extended period * Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage * Ability to move about inside of office area * Exposure to potentially hazardous conditions, i.e., robbery, and follows detailed instructions and procedures to minimize the exposure * The working arrangement for this position is onsite * Ability to safely lift, carry, and move items as required for branch operations Disclaimer * Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The Financial Services Specialist role is responsible for providing superior member experience that leads to increased member engagement and satisfaction with the Credit Union. The Financial Services Specialist will deliver personalized service, making product and service recommendations after a thorough review of each member's unique financial position. Financial Services Specialists respond to member requests while recommending additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency. Financial Services Specialists are responsible for problem solving to find the optimal solution for the member while mitigating risk to the member and Credit Union. Work Arrangement: This position is scheduled for an onsite presence at the Charlotte Branch. Schedule: * This position requires working a standard 40 hour week during Branch hours of operations * Monday - Thursday 8:45am - 5:45pm * Friday 8:00am - 6:15pm * Rotating Saturdays 8:45am - 1:15pm * Employees work every other Saturday and receive a consistent day off during the week to offset their hours * Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: * Starting at $18/hour dependent on experience * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a company match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave * Learn more about our benefits here Essential Duties and Responsibilities Financial Services Specialist * Provide superior member service by responding to members' inquiries with urgency, process transactions accurately and with proficiency, personalizing interactions with recommendations of products and services specific to members' unique needs. * Identify and sell products and services, provide financial education to enhance the member experience, and achieve individual and departmental goals. * Utilize outbound calling and cross-selling tools to further develop relationships with current members. * Utilize department and Credit Union procedures to mitigate risk, ensuring that member requests and transactions are processed with accuracy, protecting both members and the Credit Union from loss. * Manage time effectively while demonstrating initiative within the branch, consistently seeking opportunities for personal development and expanding knowledge to better serve members and the Credit Union. * Utilize a variety of communication channels (e.g., in-person, email, team collaboration tools) to ensure clear, effective, and timely communication within the team and across the Credit Union. * Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence. * Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners. * Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. * Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union. * Complete required departmental activities and trainings to ensure compliance with state and federal regulations, and Credit Union policies. * Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership. * Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change. * Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network. * Consistently meet or exceed established performance metrics, contributing to the Credit Union's goals and delivering a high standard of service. Knowledge, Skills and Abilities Financial Services Specialist: * High School Diploma or Equivalent required. * Follow proper balancing and cash handling procedures * Regular and predictable attendance * Demonstrate company core values * Ability to work scheduled hours including, weekend and overtime, when applicable * Receptiveness to accepting and applying feedback * Attention to detail * Proficiency in member service * Excellent listening skills * Clear and effective communication skills * Professional business etiquette and presentation skills, including maintaining a professional workspace * Strong sales skills with identifiable results * Critical thinking and problem-solving skills * Effective use of fraud detection and prevention techniques * Effective written and verbal communication skills * Skills in de-escalating and resolving escalating member situations * Adaptability and flexibility * Analytical skills and the ability to work independently * Math and general clerical aptitude * Ability to multitask and prioritize * Reliable and dependable * Error free typing skills with emphasis on accuracy * Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred * High School Diploma or GED Competencies * Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Physical Demands and Work Environment * May be required to remain in a stationary position for an extended period * Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage * Ability to move about inside of office area * Exposure to potentially hazardous conditions, i.e., robbery, and follows detailed instructions and procedures to minimize the exposure * The working arrangement for this position is onsite * Ability to safely lift, carry, and move items as required for branch operations Disclaimer * Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.