Universal Banker jobs at American Bancorp - 353 jobs

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law. Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: Executes the bank's risk culture and strives for operational excellence Builds relationships with clients to meet financial needs Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending, and investments Manages financial center traffic, appointments, and outbound calls effectively Drives the client experience Manages cash responsibilities Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Collaborates effectively to get things done, building and nurturing strong relationships. Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. Is confident in identifying solutions for new and existing clients based on their needs. Communicates effectively and confidently, and is comfortable engaging all clients. Has the ability to learn and adapt to new information and technology platforms. Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). Applies strong critical thinking and problem-solving skills to meet clients' needs. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficiently manages time and capacity. Focuses on results, while acting in the best interest of the client. Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: Experience in financial services and knowledge of financial services industry, products and solutions. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance Skills: Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement: * High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

The Universal Banker position is primarily responsible for performing a wide variety of customer services and providing assistance to Consumer Bankers and Loan Officers in a number of ways to provide excellent customer service and cross-sell Bank's products. Work is varied in nature with changing priorities. Requires working knowledge of bank products and services. Works under general supervision and incompliance with established policies, procedures and regulations. Essential Functions (Majority of duties, but not meant to be all inclusive nor prevent other duties from being assigned as necessary) Interviews customers and prospects to acquire information and define financial needs; recommends and sells products to meet their financial needs and opens appropriate new accounts. Prepares new account documentation. Executes many cross-sell opportunities with established and prospective customers. Sells and redeems Certificates of Deposit. Opens and maintains Individual Retirement and Health Savings Accounts. Takes loan applications for retail loans. Collects fees and documentation related to funded loans. Prepares loan documentation. Receives and screens telephone calls and visitors; responds to inquiries or routes caller to appropriate personnel. Researches and resolves problems, initiates and follows-up research requests. Assists in balancing statements. May work with Reg E disputes. Accepts and processes telephone and wire transfers, stop payment requests and check orders. Closes accounts. Admits customers to safe deposit boxes. May open and maintain safe deposit accounts. Provides customers with notary services, NADA vehicle values, and other non-bank services. Refers customers with non-retail product needs to appropriate providers. Performs loan support and new account support duties such as running credit bureau reports, typing, filing, making copies, using word processing and spreadsheet programs, taking loan payments, processing loan extensions, processing titles, etc. Performs all Teller duties (see Teller job description). Other duties as assigned. Knowledge, Skills & Abilities Working knowledge of some deposit, lending and banking concepts and regulations. Moderate computer skills with basic knowledge of all lending and deposit systems and applications. Basic accounting skills to perform balancing, reconciliation, reporting and analysis functions. Basic knowledge of all bank products and services, policies, and procedures. Ability to explain some of bank products and services in order to sell and cross-sell bank products and services and respond to customer inquiries. Good written, oral, interpersonal and negotiating skills with ability to recognize and respond to sales opportunities.

Objectives of this Role Engage with customers and establish rapport that encourages further engagement Assist team in achieving branch goals Provide excellent customer service Remain flexible to accommodate branch staffing needs Work independently and manage their time Follow policies and procedures, maintain accuracy Follow through on daily, weekly and monthly tasks Contribute to branch meetings and culture Essential Functions Promote products and services based on customer's needs: Understand each customer's financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer's unique situation. Banker will be responsible for assisting with account opening and account maintenance including completion of consumer loan applications and closings. Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc. Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications. In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise. Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre. Assist team in achieving branch goals: Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations. Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public. The employee must maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice. Competencies Customer Centric Focus Diversity and Inclusion Act with Integrity Collaboration and Teamwork Results Oriented/Execution Business Acumen Skills and Qualifications High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferred A minimum of two years bank customer contact or retail sales experience preferred. Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively. Technologically savvy with the ability to quickly learn and adapt to new systems and software. Problem-solving mindset and the ability to think critically under pressure. Excellent attention to detail and organizational skills. Ability to work independently, as well as collaborate effectively within a team environment. Flexibility to work some weekends and evenings, as per business needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Working Conditions Willing and able to travel to other locations/branches Willing and able to work required overtime. This position is hourly and full time. Generally, the position will require 40 hours per week. Evenings and weekends may be required as necessary.

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice. Who are you at Neighbors Credit Union? Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do. Responsibilities and Daily Job Duties Uncovers members' financial needs and offers appropriate recommendations. Performs proactive activities to provide excellent service and achieve member growth. Provides member support and problem resolution for complex issues to ensure member satisfaction. Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices. Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services. Ensures compliance with all related federal and state regulations; stays current on fraud training and trends. Manages and maintains member records and follows guidelines to ensure proper system management. Works with team members to resolve complaints and provide support as needed. Processes financial transactions, including cash handling. Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance. Oversees team members across various markets/branches; provides peer training as needed. Maintains the authority to discipline subordinates as needed. Requirements Qualifications Minimum of two years experience in service delivery, with preferred cash handling experience . Proven experience in technology usage. An avid user of financial institution's online tools for personal banking. Education Preferred College Degree, must have High School Diploma or equivalent Rewards Salary Range: $20.00 - $22.00 This position is full time and will be eligible for benefits, and an annual incentive plan. We have excellent opportunities for career advancement and professional development. Schedule Monday through Friday 8:30 AM - 5:30 PM with rotating half day Saturdays. Supplemental Pay? Yes Benefits (Starting the first of the month following your start date**) Medical Dental Vision Life Insurance Short Term and Long-Term Disability HRA and FSA 401(k) with matching contributions. Tuition Reimbursement Birthday Time Off Vacation Time Off Sick Time Off - Can be used for both employee and family. Paid Parental Leave (Up to 12 weeks) ** ** Does not start the first month following your start date. Must be here for a year before using this benefit. Salary Description $20.00 - $22.00

Job Title: Universal Banker Department: Operations Reports To: Branch Manager Classification: Exempt Nonexempt The Universal Banker has both new account representative and customer service representative duties. This banker is responsible for providing courteous assistance to new and established customers in their selection of various accounts and financial services, cross-selling products and services when appropriate; and processing all new account transactions as well as offering superior customer service by processing transactions as a bank teller. Supervisor Responsibilities This position has no supervisory responsibilities. Essential Duties and Responsibilities Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services as necessary. Cross-sells products and services to generate new business for the financial institution. Explains financial institution services/products such as checking accounts, savings accounts, IRAs, health savings accounts, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management, and other bank products and services. Opens new accounts following procedures for entering customer information, verifying identity, OFAC lookup, printing forms, obtaining signatures, indexing documents, and submitting information to the core system Ensures that proper customer identification information has been collected prior to opening a new account. Issues ATM or Debit Cards and instructs customers regarding proper use. Assists customers with Internet Banking and Mobile Banking access and use. Prepares contracts and access cards as necessary to rent financial institution safe deposit boxes. Scans and indexes any necessary documents to Centerdoc. Monitors, updates and controls inventory of cards and forms related to the ATM/debit card program. Examines checks deposited to determine proper funds availability based on regulations and place holds as necessary. Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check orders and other similar services. Performs check back review of all new account information that has been entered on the system or on the Internet Banking system. Performs call back procedures to new users that have been added to the Internet Banking system. Prepares and mails out new debit cards monthly to customers holding cards that are scheduled to expire. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Requirements High School diploma or equivalent. Thorough knowledge of financial institution products and services. Excellent communication and customer service skills. Excellent time management skills with the ability to multi-task, and follow through with commitments. Ability to effectively interact with customers and other employees at all levels of the organization. Strong selling and cross-selling skills. Ability to work with customers under time constraints. Strong organizational, planning, prioritization and detailed orientation skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires working on weekends. This position may require travel to other branches occasionally. The noise level in the work environment is usually moderate

Requirements Qualifications Minimum of two years experience in service delivery, with preferred cash handling experience . Proven experience in technology usage. An avid user of financial institution's online tools for personal banking. Education Preferred College Degree, must have High School Diploma or equivalent Rewards Salary Range: $20.00 - $22.00 This position is full time and will be eligible for benefits, and an annual incentive plan. We have excellent opportunities for career advancement and professional development. Schedule Monday through Friday 8:30 AM - 5:30 PM with rotating half day Saturdays. Supplemental Pay? Yes Benefits (Starting the first of the month following your start date**) Medical Dental Vision Life Insurance Short Term and Long-Term Disability HRA and FSA 401(k) with matching contributions. Tuition Reimbursement Birthday Time Off Vacation Time Off Sick Time Off - Can be used for both employee and family. Paid Parental Leave (Up to 12 weeks) ** ** Does not start the first month following your start date. Must be here for a year before using this benefit. Salary Description $20.00 - $22.00

Requirements Qualifications Minimum of two years experience in service delivery, with preferred cash handling experience . Proven experience in technology usage. An avid user of financial institution's online tools for personal banking. Education Preferred College Degree, must have High School Diploma or equivalent Rewards This position is full time and will be eligible for benefits, and an annual incentive plan. We have excellent opportunities for career advancement and professional development. Salary Range: $20.00 - $22.00, based on experience. Schedule 8:30 AM - 5:30 PM Monday through Friday, with some rotating Saturdays. Supplemental Pay? Yes Benefits Medical Dental Vision Life Insurance Short Term and Long-Term Disability HRA and FSA 401(k) with matching contributions. Tuition Reimbursement Birthday Time Off Vacation Time Off Sick Time Off - Can be used for both employee and family. Equal Opportunity Employer/Veterans/Disabled

While this position will initially report to one of the specified branches, it may require relocation depending on evolving organizational needs. Objectives of this Role Engage with customers and establish rapport that encourages further engagement Assist team in achieving branch goals Provide excellent customer service Remain flexible to accommodate branch staffing needs Work independently and manage their time Follow policies and procedures, maintain accuracy Follow through on daily, weekly and monthly tasks Contribute to branch meetings and culture Essential Functions Promote products and services based on customer's needs: Understand each customer's financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer's unique situation. Banker will be responsible for assisting with account opening and account maintenance including completion of consumer loan applications and closings. Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc. Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications. In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise. Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre. Assist team in achieving branch goals: Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations. Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public. The employee must maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice. Competencies Customer Centric Focus Diversity and Inclusion Act with Integrity Collaboration and Teamwork Results Oriented/Execution Business Acumen Skills and Qualifications High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferred A minimum of two years bank customer contact or retail sales experience preferred. Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively. Technologically savvy with the ability to quickly learn and adapt to new systems and software. Problem-solving mindset and the ability to think critically under pressure. Excellent attention to detail and organizational skills. Ability to work independently, as well as collaborate effectively within a team environment. Flexibility to work some weekends and evenings, as per business needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Working Conditions Willing and able to travel to other locations/branches Willing and able to work required overtime. This position is hourly and full time. Generally, the position will require 40 hours per week. Evenings and weekends may be required as necessary.

Requirements Qualifications Minimum of two years experience in service delivery, with preferred cash handling experience . Proven experience in technology usage. An avid user of financial institution's online tools for personal banking. Education Preferred College Degree, must have High School Diploma or equivalent Rewards This position is full time and will be eligible for benefits, and an annual incentive plan. We have excellent opportunities for career advancement and professional development. Salary Range: $20.00 - $22.00, based on experience. Schedule 8:30 AM - 5:30 PM Monday through Friday, with some rotating Saturdays. Supplemental Pay? Yes Benefits Medical Dental Vision Life Insurance Short Term and Long-Term Disability HRA and FSA 401(k) with matching contributions. Tuition Reimbursement Birthday Time Off Vacation Time Off Sick Time Off - Can be used for both employee and family. Equal Opportunity Employer/Veterans/Disabled Salary Description $20.00 - $22.00

Requirements Qualifications Minimum of two years experience in service delivery, with preferred cash handling experience . Proven experience in technology usage. An avid user of financial institution's online tools for personal banking. Education Preferred College Degree, must have High School Diploma or equivalent Rewards Salary Range: $20.00 - $22.00 This position is full time and will be eligible for benefits, and an annual incentive plan. We have excellent opportunities for career advancement and professional development. Schedule Monday through Friday 8:30 AM - 5:30 PM with rotating half day Saturdays. Supplemental Pay? Yes Benefits (Starting the first of the month following your start date0 Medical Dental Vision Life Insurance Short Term and Long-Term Disability HRA and FSA 401(k) with matching contributions. Tuition Reimbursement Birthday Time Off Vacation Time Off Sick Time Off - Can be used for both employee and family. Paid Parental Leave (Up to 12 weeks) Salary Description $20.00 - $22.00

Universal Banker Universal Banker Develops and maintains retail banking business of prospective and existing customers. In addition, provides a consistent and high quality service for all banking customers by providing a variety of service functions, including processing checking and savings deposits, withdrawals, opening new accounts and initiating installment loan applications. Essential Duties and Responsibilities: Provide teller support as follows: Cash checks and pay out money after verifying that signatures are correct, that written and numerical amount agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Count and roll loose coins. Enter all transactions into computers in order to record transactions and issue computer-generated receipts. Balance cash drawers at the end of the shift. Identify and resolve transaction mistakes when debits and credits do not balance. Meet customer and security banking demands by issuing and controlling all negotiable items such as cashier's checks, money order, and etc. Balances ATM and answers costumer inquiries regarding service charges, account history, on-line banking, and mobile banking all in accordance with disclosure requirements, regulations, and consumer privacy policies. Provide platform support as follows: Initiate potential customer interaction to obtain information and explain available financial services, such as savings and checking accounts, IRA, CDs, and rent safe deposit boxes. Open accounts and explain financial services including installment loan products. Prepare and compile new customer application and information to open new accounts, IRAs, CDS and new installment loans. File IRAs closed IRAs and safe deposit box rental agreements, new and closed. Provide assistance to customers by completing forms, researching account problems, resolving complaints, and correcting records. Sign customers up for internet banking and coordinate debit card ordering. Perform, verify, and check maintenance on accounts. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to customers. Provide a wide variety of customer service solutions including resolving complex transactions and sensitive customer relations issues. Cross-sell and make referrals to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns. Take installment loan applications for personal/retail customer needs and “handing off' the processing of these applications to the appropriate associate. Participate in meetings to promote sales, product knowledge, and delivering “exceptional' customer service. Satisfactorily complete all required compliance training and comply with all regulations, policies and laws which apply and are within the scope of the position. Maintain confidentiality of customer account information. Interact and communicate with internal and external customer both in person and through in-bound and outbound phone calls. Confidently educate in person and phone-based customers on how to conduct simple banking transactions via self-service technologies (ATM, Online Banking, Mobile Banking, Debit Card usage, etc.) Learn and adapt to new information and technology platforms. Apply critical thinking and problem-solving skills to meet customer and co-worker needs. Provide support for all aspects of daily branch operations. Proactively assist retail team in achieving branch and bank goals. Work on special projects and other duties as required and assigned. Manage time efficiently. Qualifications and Educational Requirements: Requires an Associate Degree or three or more years of experience in similar position. Bachelor's degree is preferred. This position requires personal computer skills (Microsoft Office, inclusive of Word, Excel, and Outlook) and experience with database and calculators. Excellent spelling, grammar and interpersonal skills to be able to communicate in a courteous, professional, tactful and concise manner.

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice. Who are you at Neighbors Credit Union? Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do. Responsibilities and Daily Job Duties Uncovers members' financial needs and offers appropriate recommendations. Performs proactive activities to provide excellent service and achieve member growth. Provides member support and problem resolution for complex issues to ensure member satisfaction. Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices. Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services. Ensures compliance with all related federal and state regulations; stays current on fraud training and trends. Manages and maintains member records and follows guidelines to ensure proper system management. Works with team members to resolve complaints and provide support as needed. Processes financial transactions, including cash handling. Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance. Oversees team members across various markets/branches; provides peer training as needed. Maintains the authority to discipline subordinates as needed. Requirements Qualifications Minimum of two years experience in service delivery, with preferred cash handling experience . Proven experience in technology usage. An avid user of financial institution's online tools for personal banking. Education Preferred College Degree, must have High School Diploma or equivalent Rewards This position is full time and will be eligible for benefits, and an annual incentive plan. We have excellent opportunities for career advancement and professional development. Salary Range: $20.00 - $22.00, based on experience. Schedule 8:30 AM - 5:30 PM Monday through Friday, with some rotating Saturdays. Supplemental Pay? Yes Benefits Medical Dental Vision Life Insurance Short Term and Long-Term Disability HRA and FSA 401(k) with matching contributions. Tuition Reimbursement Birthday Time Off Vacation Time Off Sick Time Off - Can be used for both employee and family. Equal Opportunity Employer/Veterans/Disabled

While this position will initially report to one of the specified branches, it may require relocation depending on evolving organizational needs. Objectives of this Role Engage with customers and establish rapport that encourages further engagement Assist team in achieving branch goals Provide excellent customer service Remain flexible to accommodate branch staffing needs Work independently and manage their time Follow policies and procedures, maintain accuracy Follow through on daily, weekly and monthly tasks Contribute to branch meetings and culture Essential Functions Promote products and services based on customer's needs: Understand each customer's financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer's unique situation. Banker will be responsible for assisting with account opening and account maintenance including completion of consumer loan applications and closings. Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc. Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications. In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise. Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre. Assist team in achieving branch goals: Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations. Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public. The employee must maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice. Competencies Customer Centric Focus Diversity and Inclusion Act with Integrity Collaboration and Teamwork Results Oriented/Execution Business Acumen Skills and Qualifications High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferred A minimum of two years bank customer contact or retail sales experience preferred. Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively. Technologically savvy with the ability to quickly learn and adapt to new systems and software. Problem-solving mindset and the ability to think critically under pressure. Excellent attention to detail and organizational skills. Ability to work independently, as well as collaborate effectively within a team environment. Flexibility to work some weekends and evenings, as per business needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Working Conditions Willing and able to travel to other locations/branches Willing and able to work required overtime. This position is hourly and full time. Generally, the position will require 40 hours per week. Evenings and weekends may be required as necessary.

Job Title: Universal Banker Department: Operations Reports To: Branch Manager Classification: Exempt Nonexempt The Universal Banker has both new account representative and customer service representative duties. This banker is responsible for providing courteous assistance to new and established customers in their selection of various accounts and financial services, cross-selling products and services when appropriate; and processing all new account transactions as well as offering superior customer service by processing transactions as a bank teller. Supervisor Responsibilities This position has no supervisory responsibilities. Essential Duties and Responsibilities Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services as necessary. Cross-sells products and services to generate new business for the financial institution. Explains financial institution services/products such as checking accounts, savings accounts, IRAs, health savings accounts, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management, and other bank products and services. Opens new accounts following procedures for entering customer information, verifying identity, OFAC lookup, printing forms, obtaining signatures, indexing documents, and submitting information to the core system Ensures that proper customer identification information has been collected prior to opening a new account. Issues ATM or Debit Cards and instructs customers regarding proper use. Assists customers with Internet Banking and Mobile Banking access and use. Prepares contracts and access cards as necessary to rent financial institution safe deposit boxes. Scans and indexes any necessary documents to Centerdoc. Monitors, updates and controls inventory of cards and forms related to the ATM/debit card program. Examines checks deposited to determine proper funds availability based on regulations and place holds as necessary. Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check orders and other similar services. Performs check back review of all new account information that has been entered on the system or on the Internet Banking system. Performs call back procedures to new users that have been added to the Internet Banking system. Prepares and mails out new debit cards monthly to customers holding cards that are scheduled to expire. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Requirements High School diploma or equivalent. Thorough knowledge of financial institution products and services. Excellent communication and customer service skills. Excellent time management skills with the ability to multi-task, and follow through with commitments. Ability to effectively interact with customers and other employees at all levels of the organization. Strong selling and cross-selling skills. Ability to work with customers under time constraints. Strong organizational, planning, prioritization and detailed orientation skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires working on weekends. This position may require travel to other branches occasionally. The noise level in the work environment is usually moderate

Universal Banker Develops and maintains retail banking business of prospective and existing customers. In addition, provides a consistent and high quality service for all banking customers by providing a variety of service functions, including processing checking and savings deposits, withdrawals, opening new accounts and initiating installment loan applications. Essential Duties and Responsibilities: Provide teller support as follows: Cash checks and pay out money after verifying that signatures are correct, that written and numerical amount agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Count and roll loose coins. Enter all transactions into computers in order to record transactions and issue computer-generated receipts. Balance cash drawers at the end of the shift. Identify and resolve transaction mistakes when debits and credits do not balance. Meet customer and security banking demands by issuing and controlling all negotiable items such as cashier's checks, money order, and etc. Balances ATM and answers costumer inquiries regarding service charges, account history, on-line banking, and mobile banking all in accordance with disclosure requirements, regulations, and consumer privacy policies. Provide platform support as follows: Initiate potential customer interaction to obtain information and explain available financial services, such as savings and checking accounts, IRA, CDs, and rent safe deposit boxes. Open accounts and explain financial services including installment loan products. Prepare and compile new customer application and information to open new accounts, IRAs, CDS and new installment loans. File IRAs closed IRAs and safe deposit box rental agreements, new and closed. Provide assistance to customers by completing forms, researching account problems, resolving complaints, and correcting records. Sign customers up for internet banking and coordinate debit card ordering. Perform, verify, and check maintenance on accounts. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to customers. Provide a wide variety of customer service solutions including resolving complex transactions and sensitive customer relations issues. Cross-sell and make referrals to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns. Take installment loan applications for personal/retail customer needs and “handing off' the processing of these applications to the appropriate associate. Participate in meetings to promote sales, product knowledge, and delivering “exceptional' customer service. Satisfactorily complete all required compliance training and comply with all regulations, policies and laws which apply and are within the scope of the position. Maintain confidentiality of customer account information. Interact and communicate with internal and external customer both in person and through in-bound and outbound phone calls. Confidently educate in person and phone-based customers on how to conduct simple banking transactions via self-service technologies (ATM, Online Banking, Mobile Banking, Debit Card usage, etc.) Learn and adapt to new information and technology platforms. Apply critical thinking and problem-solving skills to meet customer and co-worker needs. Provide support for all aspects of daily branch operations. Proactively assist retail team in achieving branch and bank goals. Work on special projects and other duties as required and assigned. Manage time efficiently. Qualifications and Educational Requirements: Requires an Associate Degree or three or more years of experience in similar position. Bachelor's degree is preferred. This position requires personal computer skills (Microsoft Office, inclusive of Word, Excel, and Outlook) and experience with database and calculators. Excellent spelling, grammar and interpersonal skills to be able to communicate in a courteous, professional, tactful and concise manner.

About this Role In this role, you are the first point of contact for our clients! In addition to welcoming our clients, you will strengthen relationships with our world-class client service model. You will deliver a full conversation with every interaction to identify appropriate financial solutions. Leverage internal partnerships to acquire, expand and retain client base. In this Role You Will * Client Acquisition and Engagement: Acquire and deepen the branch client base through proactive service and sales activities, including needs assessments and tailored financial solutions. * Advice and Guidance: Drive solutions-based conversations to meet clients' financial needs, enhancing loyalty through various interactions. Offer advice on digital and self-serve banking options to simplify and expedite transactions. * Risk Management and Operations: Manage risk by adhering to policies and procedures, ensuring efficient and accurate branch operations. * Other Duties: Perform other duties as needed. Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. Qualifications, Competencies and Skills * High School Diploma or Equivalent * Previous cash-handling experience preferred * Minimum of 24 months of sales and/or banking experience preferred * Life License (LB) preferred * NMLS registry required * Proven sales skills * Good analytical skills * Developed customer service skills, including written and verbal communication * Ability to use a PC and alpha/numeric keyboard * Flexible work week schedule, which may include Saturdays Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future. Diversity At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you. First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance. At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making. The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay: Min $19.00 - Avg $23.28

The Universal Banker is a dual purpose role which requires an employee to fulfill the responsibilities a Teller and a Customer Service Representative. The time spent in each role will be determined by the needs of the branch and may vary. The Universal Banker is responsible for advising customer in their selection of financial service products and services, and processing transactions. Will develop new relationships and expand existing ones by being viewed as a trusted advisor. The Universal Banker will follow sound ethical banking practices and adhere to bank regulations and procedures. Responsibilities Key Teller Responsibilities (Primary Role) Functions as a trained teller, accurately process deposits /withdrawals for consumer and business clients. Cashes checks, processes savings withdrawals and cash advances. Issues official checks, gift cards, debit cards, and other instruments. Performs other branch operations and service-related work (e.g., account maintenance, check ordering, loan payments etc.) as determined by management. Assists in opening and closing the branch and vault daily; assists in balancing vault currency and coin; balances ATM, process night deposit bags scans teller proof work, etc. Maintains knowledge of security and safety policies and strictly adheres to established procedures, follows established internal controls, including dual control. Key Customer Service Representative Responsibilities (Secondary Role) Proactively advises consumer and business clients in their selection of various accounts, loans and other products and financial services utilizing Jack Henry Platform and Deposit Pro. Ensures client satisfaction is met or exceeded at pre-planned regular intervals on-boarding, periodic e-mails or calls, life-cycle events, etc. Assists customers with wires, stop payments, account maintenance, documentation, disputes and other required paperwork and documentation utilizing technology and resources available. Other Key Performance Measures After SDB training, performs safe deposit box duties (where applicable) Obtains commission as Missouri Notary Public Attend all training sessions as required and may assist in training new employees Authorized to provide over-rides in vertex for other tellers Participates in assembling/selling cash to Federal Reserve No supervisory responsibilities Approximately 80% of time is spent on teller duties and 20% is spent as a CSR. Provide over-rides and has moderate cash limit authority Qualifications Required Experience One year teller experience preferred; College degree or relevant work experience may be considered as a substitute for teller/banking experience. Proven ability to meet or exceed goals Excellent oral and written communication skills. Solid problem solving and decision-making ability. Skilled at learning on the fly-is a versatile and relentless learner.

Job Description Universal Banker We are looking for an attentive, dynamic individual to join our amazing team. The Universal Banker is a dual-purpose role, performing Teller and Customer Service functions. This person will fulfill a variety of responsibilities including, but not limited to: Responsibilities Act as the front line of our bank, fulfills a fundamental role in achieving customer satisfaction Conduct routine transactions (cash checks, accept deposits and loan payments, process withdrawals, etc.) Work in an accurate and efficient manner in accordance with established policies and procedures Cross-train on opening accounts and other areas to support daily branch operations Assess customer needs and introduce new products and services Go the "extra mile" to build trust relationships, customer loyalty, and satisfaction Comply with regulatory requirements Manage risk in every transaction and detect fraudulent transactions to prevent losses Resolve customers' issues and provide relevant information Skills and Qualifications High School Diploma or equivalent Comfortable communicating with clients in person and over the phone Proven working experience in customer-facing position(s) Previous cash-handling experience Strong time-management skills Attention to detail and mathematical skills Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters) Work with customers and co-workers in a friendly and professional manner First Midwest offers competitive salaries and comprehensive benefits. Hours will vary due to the PB branch you are scheduled to work. Must be available to work till 6pm. First Midwest Bank requires a background check prior to employment. Pay commensurate with experience. EOE About First Midwest Bank of Poplar Bluff First Midwest Bank provides the area with innovative banking products and hometown customer service. We know that in an ever-changing digital world we need to adapt and grow to meet our customers' needs. Job Type: Full-time

Schedule: Monday through Friday 8:30AM to 5:15PM Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management. Essential Duties and Responsibilities Sales and service * Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services. * Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs. * Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. * Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. * Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns. * Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate. Client experience * Research and resolve problems and respond to client inquiries on account status. * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency * Assist banking center associates with all aspects of daily operations as needed, including audit controls. * Assist banking center management with "on the job training" of new associates. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job related duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. * High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred. As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube