Technical Assistant jobs at American Institutes for Research - 62 jobs

Senior Technical Assistance Consultant, Higher Education in Prison and Workforce Reentry
American Institutes for Research 4.5
Technical assistant job at American Institutes for Research
AIR is seeking a Senior Technical Assistance (TA) Consultant with deep expertise in higher education in prison and work-based learning, and one or more of the following areas: postsecondary education systems workforce development reentry services This role will lead strategic technical assistance projects that support institutions and agencies in improving outcomes for underserved populations including people impacted by the criminal legal system. This position has the flexibility to work remotely within the United States (U.S.) or from one of AIR's U.S. office locations. This does not include U.S. territories. About AIR: Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world. AIR's commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. Responsibilities: Lead cross-sector technical assistance efforts that strengthen alignment between postsecondary education institutions, workforce systems, and reentry programs to expand access to career pathways and work-based learning opportunities for people impacted by the criminal legal system and other underserved populations. Serve as a subject matter expert on higher education in prison (HEP), including program design, implementation, and development of tools and resources to support effective delivery. Maintain strong connections within the HEP community and AIR's internal divisions to inform and enhance AIR's work. Serve as a subject matter expert on work-based learning, such as apprenticeship, and the development of tools and resources to support program design and adaptation of existing programs to include work-based learning (WBL). Maintain strong connections with the higher education community about the use of WBL and/or apprenticeship. Conduct policy and program analysis to inform improvements in postsecondary and workforce reentry systems, including evaluation of funding streams, field needs, service delivery models, and institutional practices. Translate research into actionable tools and guidance, producing briefs, toolkits, and training materials that help practitioners implement evidence-based strategies for career readiness and reentry success. Foster a collaborative, inclusive environment that values diverse perspectives, and professional growth. Identify and pursue new business opportunities with federal, state, and foundation clients. Qualifications: Education, Knowledge, and Experience Ph.D. with a minimum of 3 years of relevant experience; or Master's degree with a minimum of 7 years; or Bachelor's degree with a minimum of 9 years of experience in a related field. Experience delivering TA to public agencies, nonprofits, or community-based organizations. Prior experience in a mission-driven, nonprofit, philanthropic, or academic setting. Experience managing complex, multi-stakeholder projects or federal/state technical assistance contracts and leading cross-functional teams. Established networks in the field and a willingness to cultivate relationships on behalf of AIR. Familiarity with federal funding streams and policy frameworks related to Pell reinstatement, WIOA, Perkins V, and Second Chance Pell. Skills Well-connected within the HEP community, with knowledge of current trends, policy developments, and best practices. Experience navigating policies that promote WBL in higher education settings, with knowledge of current trends and best practices. Deep understanding of systems-level challenges and opportunities in postsecondary access, career readiness, and reentry for individuals impacted by the criminal legal system. Strong facilitation and coaching skills, with experience leading professional development and capacity-building efforts across diverse stakeholder groups. Ability to translate research and policy into practical tools, resources, and guidance for practitioners and decision-makers. Ability to develop and maintain collaborative relationships with diverse stakeholders to build trust, foster collaboration, and ensure successful project outcomes. Effective communicator and facilitator across various group sizes and settings, including experience developing briefs, toolkits, and training materials. Strong collaboration skills, with experience collaborating across internal teams and organizational divisions to align expertise and deliver cohesive project supports. Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements. American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.orgor call ************. Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example ************ is correct and ******************* is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out to *******************. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams. #LI-AS1 #LI-REMOTE AIR's Total Rewards Program, is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers the anticipated annual salary as listed. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States. Anticipated Annual Salary Range$120,000-$150,000 USD
$33k-44k yearly est. Auto-Apply 28d ago

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A - 5/16 - 764156 - Technical Support Specialist -
FHR 3.6
Bellefonte, PA jobs
*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
$53k-84k yearly est. 16d ago
Freelance Session Host - Technical Assistant
Prevail 3.9
Remote
Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: We're seeking a reliable, freelance Session Host to assist with hosting and managing virtual legal proceedings. This role is ideal for someone who is tech-savvy, organized, and comfortable managing live sessions in a professional setting. You'll play a key part in ensuring our remote legal events run smoothly-from start to finish. Responsibilities: Provide basic technical troubleshooting and support during sessions Monitor, manage, and record live video proceedings Mark exhibits Assist with administrative and technical needs during the session Communicate clearly and professionally with all participants to ensure a smooth experience Required Qualifications: Freelance availability with flexible scheduling Strong communication and customer service skills Familiarity with Zoom, Microsoft Teams, Google Meet, or similar platforms Professional appearance and demeanor while on camera Compensation Range: The pay range for this salary position is up to $15 -18/hr. however, The final base salary will be determined based on several factors, including geographical location, level of experience, relevant skills, and knowledge. Prevail Legal reserves the right to change this job description to meet the organization's business needs. We are hiring for US Citizens and do not provide H1B Visa support. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
$15-18 hourly Auto-Apply 60d+ ago
Training and Technical Assistance Specialist
The Child Abuse Prevention Center 3.7
North Highlands, CA jobs
PROGRAM DESCRIPTION: For more than 40 years, the Child Abuse Prevention Center (CAP Center) has been a local, statewide, and national organization dedicated to the prevention of child abuse and neglect. The Child Abuse Prevention Council of Sacramento (CAPC) is an agency of the CAP Center providing training and technical assistance to the field of family support and strengthening including but not limited to, home visitors, family resource aides, and health educators. CAPC coordinates evidence-based training, conducts extensive training primarily in Sacramento County and in partnership with the Birth & Beyond Family Resource Centers (B&B FRC) and the Sacramento County Department of Child, Family, and Adult Services (DCFAS) Child Protective Services (CPS). The Training Team is responsible for collaboratively developing curricula, coordinating/conducting trainings, and applying continuous quality improvement to ensure that family strengthening staff have the knowledge, skills, and competences to best serve families. POSITION SUMMARY: The Effective Black Parenting Program (EBPP) is a culturally responsive parenting education program that respects and honors the unique history, traditions, strengths, and experiences of African American families in the United States and sets the stage for the healthy development and thriving of African American children. The EBPP focuses on the importance of teaching and treating children in a manner that fosters positive development and incorporates fundamental concepts of child development when parenting. The program recognizes the impact of racism on parenting and teaches how to help children develop positive self-esteem and pride in their heritage. This position serves as CAPC's Lead EBPP Training & Technical Assistance Specialist and is responsible for maintaining deep knowledge of EBPP and supporting B&B FRC staff in the high-quality implementation of EBPP across all B&B FRC sites. Qualifications QUALIFICATIONS Education and Experience Bachelor's Degree from a four-year college or university in Social Work, Early Childhood Development or a related field, or commensurate experience required. Experience working with African American parents and their children required. Commitment to improving parenting skills of African American parents with children 0 - 17 years of age required. Experience working with and/or knowledge of the child abuse prevention field, cross-sector collaboration, parenting education, family strengthening, cultural proficiency, social services and/or child welfare services required. Minimum of two years of relevant experience including, but not limited to, delivering home visitation and/or parenting education services, supervising those who deliver home visitation or parenting education services, implementing home visitation and/or parenting education programs, curriculum development and training delivery, and working collaboratively with others on delivering evidence-based training and implementing evidence-based models preferred. One to three years of community work experience providing neighborhood-based direct services to families and children preferred Experience in non-profit, social services, or health programs preferred. Certification and/or experience with evidence-based programs/curricula preferred. Possess knowledge, understanding and respect of the values and beliefs of African American parents, children, and the African American community. Possess socio-cultural experiences comparable to the population served of African American parents. Experience with developing and maintaining positive collaborative partnerships with community-based and collaborative public/private agencies strongly encouraged. Knowledge of local community and social services. Experience facilitating and leading parenting education group sessions. Experience working with overburdened families and providing family strengthening services and supports. Fully embrace and support the CAP Center concepts of cultural competence, client-centered, strength-based, and cognitive skill building approaches. BENEFITS No Cost Medical Kaiser Plan and Teladoc for Employees - Other medical options available at a cost Vision and Dental Insurance Options, Employee Assistance Program (EAP); Life insurance; Flexible Spending Account (Medical and Dependent care); Norton Lock; Chiropractic and Acupuncture Retirement Saving Plan (401K) - agency matches up to 4% Generous Paid Time Off - accruals increase with tenure *Vacation*, Sick time off and paid holidays, including a paid winter break. TO APPLY: visit ************************************* SALARY: $28.85 to $31.73 per hour / Salary is based on education and experience The Child Abuse Prevention Center operates in a hybrid work environment, allowing employees to work from home or in the office based on program and project needs. In-office presence may be required for staff meetings, program responsibilities, and other organizational needs on a monthly or more frequent basis. Employees must maintain presence in the Sacramento area to facilitate trainings, provide in-person services to program participants, conduct outreach, and attend meetings with community members and collaborative stakeholders. This role in particular provides regular and more frequent in-person services, including but not limited to travel across Sacramento County. Link to full Job description: Training and technical assistance specialist - Effective Black Parenting Program Equal Opportunity Employer The Child Abuse Prevention Center of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
$28.9-31.7 hourly 16d ago
Medication Technician - Full Time Assisted Living
Life Care Services 3.9
San Diego, CA jobs
$1,000 retention bonus if you meet the availability/hours requirement ($500 paid at 6 months of employment and $500 paid at 1 year of employment). Shift hours: 2:30pm to 11:00pm Who we are: Experience the future of senior living and care as soon as you step foot into our doors. Casa de las Campanas offers upscale resort-style living in the scenic area of Rancho Bernardo. Our team of dedicated professionals strives to improve the lives of seniors in our community on a daily basis. Our campus and surroundings reflect the love that our residents have for southern California. Our unique combination of an all-inclusive lifestyle, exceptional hospitality, and stunning location is unmatched. Our well-traveled and outdoorsy senior community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a talented Medication Technician. If you want to experience a fresh perspective on senior living, join us today! You will enjoy: Medical, Dental, and Vision Insurance Tuition reimbursement program $1,000 retention bonus if you meet the availability/hours requirement ($500 paid at 6 months of employment and $500 paid at 1 year of employment). An employee appreciation bonus, which is funded by our residents Now offering DailyPay! Life insurance Long-term disability insurance 403 (b) retirement plan with employer match PTO and paid holidays Pet insurance AFLAC An exceptional work environment that is both engaging and fun! Who you are: Current CNA certification preferred Current First Aid certification Past experience as Personal Caregiver is preferred Long Term Care experience preferred Job Summary: This position administers medications and treatments under the direct supervision of an LVN. In addition, this position will provide personal care service to residents and perform related tasks in accordance with the plan of care assigned. Essential Job Duties: Administer prescribed medication to patients and maintain related medical records under the supervision of the LVN Verify identity of patient receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records Presents medication to resident and observes ingestion or other application, or administers medication, using specified procedures Document reasons prescribed drugs are not administered Adhere to medication administration policy Administer medications via the following routes: oral, topical, eye, ear and nose, transdermal, sublingual and buccal May receive supply of ordered medications and assemble drugs for administration to resident May record and restock medication inventory Complete annual Medication Administration competency testing Remind and assist patient in taking pre-measured medications Maintain an accurate and complete record of care provided and document observations appropriately Responsible for maintenance of medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards Rate of Pay: $23.50 per hour Additional pay differentials of $1.25 per hour for the PM shift and $1.50 per hour for the NOC shift All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility. Some of the roles in our community require that we ask about your COVID-19 vaccination status. EOE
$29k-44k yearly est. Auto-Apply 18d ago
Senior Technical Assistance Consultant, Higher Education in Prison and Workforce Reentry
American Institutes for Research 4.5
Technical assistant job at American Institutes for Research
AIR is seeking a Senior Technical Assistance (TA) Consultant with deep expertise in higher education in prison and work-based learning, and one or more of the following areas: postsecondary education systems workforce development reentry services This role will lead strategic technical assistance projects that support institutions and agencies in improving outcomes for underserved populations including people impacted by the criminal legal system. This position has the flexibility to work remotely within the United States (U.S.) or from one of AIR's U.S. office locations. This does not include U.S. territories. About AIR: Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world. AIR's commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. Responsibilities: Lead cross-sector technical assistance efforts that strengthen alignment between postsecondary education institutions, workforce systems, and reentry programs to expand access to career pathways and work-based learning opportunities for people impacted by the criminal legal system and other underserved populations. Serve as a subject matter expert on higher education in prison (HEP), including program design, implementation, and development of tools and resources to support effective delivery. Maintain strong connections within the HEP community and AIR's internal divisions to inform and enhance AIR's work. Serve as a subject matter expert on work-based learning, such as apprenticeship, and the development of tools and resources to support program design and adaptation of existing programs to include work-based learning (WBL). Maintain strong connections with the higher education community about the use of WBL and/or apprenticeship. Conduct policy and program analysis to inform improvements in postsecondary and workforce reentry systems, including evaluation of funding streams, field needs, service delivery models, and institutional practices. Translate research into actionable tools and guidance, producing briefs, toolkits, and training materials that help practitioners implement evidence-based strategies for career readiness and reentry success. Foster a collaborative, inclusive environment that values diverse perspectives, and professional growth. Identify and pursue new business opportunities with federal, state, and foundation clients. Qualifications: Education, Knowledge, and Experience Ph.D. with a minimum of 3 years of relevant experience; or Master's degree with a minimum of 7 years; or Bachelor's degree with a minimum of 9 years of experience in a related field. Experience delivering TA to public agencies, nonprofits, or community-based organizations. Prior experience in a mission-driven, nonprofit, philanthropic, or academic setting. Experience managing complex, multi-stakeholder projects or federal/state technical assistance contracts and leading cross-functional teams. Established networks in the field and a willingness to cultivate relationships on behalf of AIR. Familiarity with federal funding streams and policy frameworks related to Pell reinstatement, WIOA, Perkins V, and Second Chance Pell. Skills Well-connected within the HEP community, with knowledge of current trends, policy developments, and best practices. Experience navigating policies that promote WBL in higher education settings, with knowledge of current trends and best practices. Deep understanding of systems-level challenges and opportunities in postsecondary access, career readiness, and reentry for individuals impacted by the criminal legal system. Strong facilitation and coaching skills, with experience leading professional development and capacity-building efforts across diverse stakeholder groups. Ability to translate research and policy into practical tools, resources, and guidance for practitioners and decision-makers. Ability to develop and maintain collaborative relationships with diverse stakeholders to build trust, foster collaboration, and ensure successful project outcomes. Effective communicator and facilitator across various group sizes and settings, including experience developing briefs, toolkits, and training materials. Strong collaboration skills, with experience collaborating across internal teams and organizational divisions to align expertise and deliver cohesive project supports. Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements. American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.orgor call ************. Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example ************ is correct and ******************* is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out to *******************. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams. #LI-AS1 #LI-REMOTE AIR's Total Rewards Program, is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers the anticipated annual salary as listed. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States. Anticipated Annual Salary Range$120,000-$150,000 USD
$34k-43k yearly est. Auto-Apply 28d ago
Freelance Session Host - Technical Assistant
Prevail 3.9
Austin, TX jobs
Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: We're seeking a reliable, freelance Session Host to assist with hosting and managing virtual legal proceedings. This role is ideal for someone who is tech-savvy, organized, and comfortable managing live sessions in a professional setting. You'll play a key part in ensuring our remote legal events run smoothly-from start to finish. Responsibilities: Provide basic technical troubleshooting and support during sessions Monitor, manage, and record live video proceedings Mark exhibits Assist with administrative and technical needs during the session Communicate clearly and professionally with all participants to ensure a smooth experience Required Qualifications: Freelance availability with flexible scheduling Strong communication and customer service skills Familiarity with Zoom, Microsoft Teams, Google Meet, or similar platforms Professional appearance and demeanor while on camera Compensation Range: The pay range for this salary position is up to $15 -18/hr. however, The final base salary will be determined based on several factors, including geographical location, level of experience, relevant skills, and knowledge. Prevail Legal reserves the right to change this job description to meet the organization's business needs. We are hiring for US Citizens and do not provide H1B Visa support. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
$15-18 hourly 15d ago
HVAC Technician Assistant
Liberty Hill ISD 4.3
Texas jobs
Maintenance/Maintenance General Date Available: Open Until Filled Closing Date: Open until filled Starting Salary: $17.25/hr + approved work experience The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. Equal Opportunity Employer
$17.3 hourly 60d+ ago
Technical Support Specialist (Remote - USA or Canada)
Aspira 3.9
Dallas, TX jobs
Job Description ***Please Note: Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future.*** The Company Who We Are: For more than 40 years, Aspira has been the market-leading provider of hardware, software, and services that help public agencies protect natural outdoor recreation resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors. Aspira is transforming its technology and service model to give agencies more capacity and insight-streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest. The Role What We Do: Within Client Support, the Technical Support team specializes in guiding clients through installations, configurations, upgrades, and the resolution of any issues with their hardware and software products. We collaborate closely with internal teams and third-party vendors to deliver seamless support using clear, simplified communication. Together, we ensure the reliable and efficient operation of our clients' point-of-sale systems while maintaining strong relationships and meeting service-level commitments. Who You Are: You are a problem-solver with people skills! You're a talented technical support professional with experience supporting hardware, software, and network products (such as PCs, tablets, printers, scanners, card swipes, cash drawers, switches, routers, modems, etc). You know how to balance your service-oriented nature with adherence to established SLAs. What You Do: In this role, you'll support our external clients (B2B) with any inbound technical support needs via phone, email, chat, and ticketing systems. You're the ultimate expert in our hardware-as-a-service products (both off the shelf and custom) and drive the analysis and troubleshooting of hardware, network, and software issues on behalf of our clients. You contribute to high client satisfaction scores by partnering closely with them all the way through resolution. Qualifications Certifications: IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification are preferred but not required Degree in IT, Computer Science, or a related technology field is preferred but not required Experience: 2+ years of experience providing virtual technical support to external customers experiencing hardware issues. 2+ years of experience providing virtual technical support to external customers experiencing software issues. 2+ years of experience with small office networks Proven track record of consistently meeting or exceeding expectations RE: Service Level Agreements (SLAs) Skills: Excellent interpersonal skills, with both internal and external parties Strong virtual troubleshooting skills Superior customer service and case management/issue management skills Tools: Ticketing: Jira, ServiceNow, vendor portals Communication: Slack, Amazon Connect Knowledge Base: Confluence Endpoint Management: ManageEngine, TeamViewer MS Office: Microsoft Word, Excel, Outlook Additional Information Hiring Process: The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc: Virtual Interview: Recruiter Screen w/ Talent Acquisition Manager Virtual Interview: Technical Screen w/ Hiring Manager Team Interview: A handful of virtual Interviews with the team Final Round/Executive Interview
$39k-46k yearly est. 24d ago
Medication Technician (Medication Assistant)
The Monarch at Cedar Park 4.4
Cedar Park, TX jobs
As a certified Great Place to Work for 8 years in a row, AgeWell Solvere Living and The Monarch at Cedar Park proudly offer: Medical, Dental and Vision benefits Company-paid Life Insurance and Voluntary Disability Paid Time off and Holidays 401(k) Retirement Savings Plan Double Shift, Saturday and Sunday. Purpose: The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee. Qualifications - Education and Experience: Each team member who assists or administers medication shall be authorized by the applicable state governing authority. Meet requirements of the state assisted living medication assistant guidelines Preferably experience in medication assistance with older adults. Experienced and interested in working with older adults. Demonstrates organizational skills Mature, pleasant, friendly, and cheerful personality. Responsibilities - Essential Functions: Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN. Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records. Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures. Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions. Document reasons prescribed drugs are not ingested by resident. Adhere to community medication policies. Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines. May receive supply of ordered medications from the pharmacy May record and restock medication inventory. Complete required annual medication training. Provide personal care to the resident in a compassionate and understanding manner. Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties: Provide bed bath, shower or tub bath as appropriate Provide appropriate care of skin, hair, nails, mouth and feet Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients Assist resident in and out of bed and with ambulation Assist resident with use of bedpan, urinal, commode and bathroom Assist with feeding and dressing residents Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately. Change simple dressings and ostomy bags Assist with catheter cares Remind and assist resident in taking pre-measured medications Maintain an accurate and complete record of care provided and document observations appropriately Perform various housekeeping duties related to resident care Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards. Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents. Facilitates socialization among Residents by leading activities Invites and/or reminds Residents to participate in planned activities. Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs May have their picture taken and image used in social media or community advertising. May be video recorded from devices installed by families in residents' apartments.
$20k-33k yearly est. 3d ago
IT Help Desk Tech
Trinity Church & School 3.9
Lubbock, TX jobs
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. ESSENTIAL DUTIES & RESPONSIBILITIES Serve as the first point of contact for customers seeking technical assistance over the phone, by email, or in person. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Help troubleshoot network equipment. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Must be a member of Trinity Church. QUALIFICATIONS: High School Diploma required; Prefer BS/BA in IT, Computer Science or relevant field. Proven experience as a help desk technician or other customer support role. Tech savvy with working knowledge of office automation products, databases and remote access programs. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Proficiency in English. Excellent communication skills. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must also be customer-oriented and patient to deal with difficult customers.
$30k-39k yearly est. 41d ago
Veterinary Technician Internship
Fossil Rim Wildlife Center 3.0
Texas jobs
Veterinary Technician Internship Experience level: Veterinary Technician LVT, RVT, or CVT, with a minimum of 1 year working as a Vet Tech. YOU MUST BE 21 YEARS OF AGE Application deadlines: PLEASE APPLY IN THE TIME FRAME THAT YOU WANT TO INTERN IN- PLEASE ADD THE TIME FRAME IN YOUR COVER LETTER AS WELL. APPLY FOR THE TIME FRAME THAT YOU ARE ABLE TO BE HERE. BELOW ARE THE TIME FRAMES, DO NOT APPLY FOR TIME FRAMES THAT YOU ARE NOT FULLY AVAILABLE FOR. SPRING (January-May) deadline for applications is October 1st SUMMER (May-August) deadline is March 1st FALL (August/September-December) deadline is June 1st Full-time internship (40+ hours per week) This is an internship for postgraduate veterinary technicians already working as an LVT, CVT, or RVT with an interest in wildlife medicine. Minimum of 1 year experience in the field is required. This internship will give you valuable experience in the field of wildlife/zoo medicine. The internship will provide extensive hands on experience working clinically with a variety of exotic and native species. Some of your training responsibilities will include, but are not limited to: field immobilizations, the daily upkeep and cleaning of the veterinary hospital, record keeping and filing, running fecal parasite checks, manual WBC counts and differentials, placing IV catheters and running IV fluids, blood collection using the vacutainer system, filling Rx's, following DVM /Tech orders, intubation, anesthesia, neonatal care, and wrapping packs and sterilization. You will be working closely with staff and volunteers and must be able to lift up to and sometimes more than 50 lbs. You may also work in varying degrees of hot or cold weather. A valid driver's license is required. Stipend/Housing: A $400/month stipend (for expenses) and free onsite housing in a shared living environment is mandatory during your internship. If required, transportation to and from training area will be provided. Selected person must provide proof of a negative TB test conducted within 30 days of arrival at Fossil Rim and proof of rabies vaccination (or adequate protective titer) within the year prior to starting the internship at Fossil Rim. This is will be at your own expense. Please note: If you are selected, a background check will be done prior to your arrival. Fossil Rim is a drug-free workplace and a drug screen will take place the week prior to your internship. International students must have a J1 or B1 visa before arrival. Fossil Rim will not sponsor or assist with the visa process.
$29k-33k yearly est. 60d+ ago
IT Support Specialist Level 1
National Community Renaissance 4.7
Rancho Cucamonga, CA jobs
National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training. National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions. We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement. RESPONSIBILITIES Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc. Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management. Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments. Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution. Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information. Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management. Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments. Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home. Ability to work flexible hours. Ability to travel is required. Must possess a valid drivers license, current automobile insurance and reliable form of transportation. Qualifications SKILLS & EXPERIENCE Technical Proficiencies: Experience working in an ITsupportenvironment utilizing the latest tools and methodologies. This includes but not limited to tools and methodologies such as Active Directory, Exchange, Office 365, and ITIL processes. Basic network troubleshooting skills, including wired and wireless technologies with an understanding of TCP/IP, DNS and DHCP. Also, the ability to self-manage time, priorities, and daily workload with little supervision while being able to switch gears and work collaboratively on larger-scale projects or problems. Platform Agnostic: Knowledge in supporting and troubleshooting current Apple and Windows operating systems, all popular mobile platforms like iOS and Android, troubleshooting the current versions of Microsoft Office(Outlook, Word, Excel & PowerPoint), as well as prior experience with troubleshooting and supporting network infrastructure. Experience with Yardi Voyager 7 is a plus. Soft Skills: Excellent active-listening skills are required to understand our customers concerns and/or needs. Superior critical thinking and problem-solving abilities to work through technical issues. Outstanding verbal communication, presentation, and interpersonal skills with strong attention to detail are necessary to work collaboratively with the IT team, our customers, staff, and vendors. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Operate computer and office equipment. Standing, walking, sitting Exposure to various types of weather conditions Driving FLSA Non-Exempt
$41k-52k yearly est. 16d ago
IT Support Specialist Level 1
National Community Renaissance 4.7
Rancho Cucamonga, CA jobs
National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training. National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions. We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement. RESPONSIBILITIES * Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc. * Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management. * Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments. * Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution. * Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information. * Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management. * Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments. * Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home. * Ability to work flexible hours. Ability to travel is required. * Must possess a valid drivers license, current automobile insurance and reliable form of transportation.
$41k-52k yearly est. 17d ago
Training & Education Coordinator + Help Desk Support
Illinois Public Health Institute 3.3
Chicago, IL jobs
ABOUT THE CENTER FOR HEALTH INFORMATION SHARING AND INNOVATION (CHISI) The Center for Health Information Sharing and Innovation (CHISI) supports the meaningful sharing of data to address social drivers of health, center community power, and promote systems change. We plan, incubate, and implement data-driven, multi-sector policy and program initiatives that improve public health, healthcare, and social sector systems. A signature CHISI project funded by the Cook County Bureau of Economic Development, IPHI serves as the backbone organization for the community-centered Chicago Regionwide Community Information Exchange (CIE). A Community Information Exchange, or CIE, is a network of health and social service organizations and agencies that develop shared governance to support the health-related social needs of community members who face multiple, often related, challenges (e.g., food insecurity, unstable housing, and access to health care). JOB SUMMARY: The Training & Education Coordinator + Help Desk Support plays a key role in equipping CIE partners with the knowledge, tools, and guidance needed to effectively engage in data sharing and coordinated care. This position supports the design, delivery, and continuous improvement of partner learning experiences, ensuring high-quality onboarding and system adoption across diverse sectors. In addition to supporting training and education, this role shares responsibility for providing Help Desk support alongside the Data Steward and Community Partnerships Coordinator-serving as a first point of contact for partner inquiries, troubleshooting, and ticket resolution. The ideal candidate combines organizational strength, attention to detail, and a collaborative spirit with a strong interest in public health and adult learning. This position is full-time, exempt, and reports to the [title/role]. IPHI's standard work week is 37.5 hours. The IPHI operates in a dynamic funding environment, and the availability of specific program funding may evolve over time. While the position you are applying for is currently supported by existing funding, future changes in funding sources could impact the associated program. IPHI is committed to supporting our staff and will work to transition employees into other programs within the organization should program funding shift. We value transparency and open communication and will keep employees informed of any significant funding developments that may affect their positions. To apply: Click the Apply Button above. Complete applications must include a resume, cover letter, and completion of an online questionnaire. Only complete applications will be reviewed. The cover letter should compare your qualifications, experiences, and interests to the duties, responsibilities, and qualifications listed below for the position. Applications will be considered on a rolling basis until the position is filled. DUTIES AND RESPONSIBILITIES: General Collaborate with team members and partners by contributing to planning, research, and admin activities for assigned projects Support facilitations, conduct basic analyses, and contribute to the development of reports to inform program decisions and progress Support development and maintenance of e-learning content; upload and manage materials within the learning management system (LMS) Maintain shared folders, version control, and documentation for all training and educational resources Manage task lists and progress tracking in project management platforms such as Asana or Trello Help Desk Support Serve as one of three primary contacts for the CIE Help Desk, responding to partner inquiries in a timely and courteous manner Triage tickets, track responses, and escalate issues to the appropriate internal or technical team members when necessary Document questions, issues, and resolutions to support continuous learning and improvement in system usability Contribute to weekly or biweekly Help Desk huddles to identify patterns, share updates, and ensure alignment on partner support needs Assist in creating and updating Help Desk knowledge base articles, FAQs, and support documentation Provide light troubleshooting support for partners related to login, data entry, training platform access, or other common system issues Public Health Knowledge & Skill Application Assists in the preparation of program reports and presentations, effectively summarizing findings and recommendations Meeting Planning & Facilitation Assist with scheduling internal and cross-functional team meetings related to training, education, and partner onboarding Coordinate logistics and materials for live and virtual training sessions, including slide decks, registration, Zoom links, participant access, and follow-up communication Track agendas, notes, next steps, and follow-up actions to ensure accountability across the training workstream Support meeting outcomes by proactively preparing materials, organizing resources and following up to ensure items are completed Communication & Writing Communicate clearly and professionally with partners and team members about training opportunities, logistics, and follow-up actions Support partner preparation by providing materials, agendas, and guidance prior to CIE sessions Collaborate across internal teams to align messaging and ensure consistency in training and communication materials External Relationships Represent the training team and the CIE project with professionalism and respect during partner interactions Grant, Resource, & Finance Development Conducts research on grant opportunities and background research to inform proposals, drafts proposal components Prepares materials for contract and grant submission (e.g., formatting, assembling, organizing within platforms) Other duties as assigned.
$32k-53k yearly est. 54d ago
IT Support Specialist
Girls Leadership Academy of Wilmington 3.8
Wilmington, NC jobs
IT Support Specialist AVAILABLE: ASAP REPORTS TO: GLOW Academy Principal Do you: have a passion for ensuring all teachers and students have access to high quality technology in their school environment? believe that potential, not zip code, should determine a student's trajectory for their future? believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life? possess the willingness to collaborate with your colleagues and our school families, doing “whatever it takes,” to make our vision for our students a reality? If so, you are a great candidate to support technology services at GLOW Academy and Spark Academy, and we encourage you to apply for our current IT Support Specialist position. Position Overview The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments. About GLOW Academy GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolina's only single-gender charter school for girls in grades 6-12. Dedicated to educational equity and excellence, we support a diverse student population with a rigorous curriculum and holistic approach to learning. GLOW Academy is also proud to utilize this position to support Spark Academy, our early childhood development center, which fosters foundational growth for our youngest learners. GLOW Academy is located at 4100 Sunglow Drive in Wilmington. About Spark Academy Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their children's most important years. Spark Academy is located at 1802 S. 17th Street in Wilmington. Qualifications Associate degree or equivalent experience in Information Technology, Computer Science, or related field. 1-3 years of experience in IT support, preferably in an educational or non-profit environment. Strong troubleshooting skills with Windows, ChromeOS, and mac OS devices. Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP). Excellent communication, organization, and customer service skills. Ability to work independently and collaboratively in a school setting. Experience with student information systems (SIS) and learning management systems (LMS). Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF. CompTIA A+, Network+, or similar certifications preferred. Key Responsibilities Technical Support Provide first-level technical support to staff and students for hardware, software, network, and account-related issues. Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards. Maintain a help desk ticketing system and ensure timely resolution of requests. Systems & Network Maintenance Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology. Monitor network performance and assist with troubleshooting connectivity issues. Maintain an accurate inventory of IT assets and manage device check-in/out procedures. User & Security Management Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms. Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security. Instructional Technology Support Provide training and assistance to teachers and students on educational technology tools and digital learning platforms. Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments). Technology Planning Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives. Recommend improvements to enhance system reliability and efficiency. Working Conditions School-based environment with frequent interaction with students, teachers, and administrators. May require occasional lifting of equipment (up to 40 lbs). Occasional evening or weekend hours during major technology upgrades or events. Periodic travel between Spark Academy and GLOW Academy campuses as needed. Schedule and Compensation This is a full-time, 11-month position aligned with our academic school year (August-June). Compensation: Commensurate with experience. Benefits State Health Plan of North Carolina Employer paid dental Competitive employer matched 401K program Supplemental Long Term Care coverage $20,000 life insurance policy Employee accrued paid sick, annual, and personal leave Other benefits are available at the employee's expense
$39k-73k yearly est. 60d+ ago
IT Support Specialist
Girls Leadership Academy of Wilmington 3.8
Wilmington, NC jobs
Job DescriptionSalary: Commensurate with experience IT Support Specialist AVAILABLE: ASAP REPORTS TO: GLOW Academy Principal Do you: have a passion for ensuring all teachers and students have access to high quality technology in their school environment? believe that potential, not zip code, should determine a students trajectory for their future? believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life? possess the willingness to collaborate with your colleagues and our school families, doing whatever it takes, to make our vision for our students a reality? If so, you are a great candidate to support technology services at GLOW Academy and Spark Academy, and we encourage you to apply for our current IT Support Specialist position. Position Overview The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments. About GLOW Academy GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolinas only single-gender charter school for girls in grades 6-12. Dedicated to educational equity and excellence, we support a diverse student population with a rigorous curriculum and holistic approach to learning. GLOW Academy is also proud to utilize this position to support Spark Academy, our early childhood development center, which fosters foundational growth for our youngest learners. GLOW Academy is located at 4100 Sunglow Drive in Wilmington. About Spark Academy Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their childrens most important years. Spark Academy is located at 1802 S. 17th Street in Wilmington. Qualifications Associate degree or equivalent experience in Information Technology, Computer Science, or related field. 1-3 years of experience in IT support, preferably in an educational or non-profit environment. Strong troubleshooting skills with Windows, ChromeOS, and mac OS devices. Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP). Excellent communication, organization, and customer service skills. Ability to work independently and collaboratively in a school setting. Experience with student information systems (SIS) and learning management systems (LMS). Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF. CompTIA A+, Network+, or similar certifications preferred. Key Responsibilities Technical Support Provide first-level technical support to staff and students for hardware, software, network, and account-related issues. Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards. Maintain a help desk ticketing system and ensure timely resolution of requests. Systems & Network Maintenance Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology. Monitor network performance and assist with troubleshooting connectivity issues. Maintain an accurate inventory of IT assets and manage device check-in/out procedures. User & Security Management Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms. Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security. Instructional Technology Support Provide training and assistance to teachers and students on educational technology tools and digital learning platforms. Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments). Technology Planning Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives. Recommend improvements to enhance system reliability and efficiency. Working Conditions School-based environment with frequent interaction with students, teachers, and administrators. May require occasional lifting of equipment (up to 40 lbs). Occasional evening or weekend hours during major technology upgrades or events. Periodic travel between Spark Academy and GLOW Academy campuses as needed. Schedule and Compensation This is a full-time, 11-month position aligned with our academic school year (August-June). Compensation: Commensurate with experience. Benefits State Health Plan of North Carolina Employer paid dental Competitive employer matched 401K program Supplemental Long Term Care coverage $20,000 life insurance policy Employee accrued paid sick, annual, and personal leave Other benefits are available at the employees expense
$39k-73k yearly est. 30d ago
Consumer Support Technician 3 (Clerical Support) for the Central West Transition Unit
Inland Regional Center 4.1
San Bernardino, CA jobs
SUMMARY: Under general supervision of the Program Manager performs responsible secretarial and clerical services related to serving all types of cases and completes related work as required. Requires good work habits including regular attendance and punctuality. Has no supervisory responsibility. HOURLY RANGE: $19.7748 - $27.8251 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist Program Manager in maintaining administrative compliance of program. Maintain confidentiality of program and all work-related matters. Review Individual Program Plan (IPP)/ Client Development Evaluation Report (CDERs)/ Annual Review (AR) to be sure the packet is complete when received for Program Manager's review and signature. Review and distribute all Medicaid Waiver Audit Sheets and collect all information as identified on the sheet within the time frames identified. Collect all Medicaid Waiver Consumer Choice of Services/Living Arrangement DS2200s forms as identified by Medicaid Waiver Team and route as appropriate. Bring problems to the Program Manager for Identify areas that may require additional staff training. Review monthly audits for expired reports, keeping Consumer Services Coordinator (CSC) and Program Manager informed. As directed, assist Program Manager with staff reminders. Follow-up with CSCs on past due Special Incident Report (SIR) reports. Sort and distribute mail for unit and vacant caseloads to an assigned Consumer Services Coordinator. Develop tickler for work to be done. Document when assigned visits and documentation on vacant caseloads are completed. If appropriate prepare and mail monthly Family Cost Participation Program (FCPP) letters. Review travel claims for completeness and accuracy. Coordinate office days and duty day assignments. Provide backup for the duty person. The receiving Consumer Support Technician III (CST III) and/or Program Manager will agree to take case from the sending unit/program. Take messages for the Program Manager in their absence. Maintain daily schedule for Program Manager that may include scheduling meetings. Direct people or calls to the appropriate person. Enter data into Atlas system. Check for duplicates before routing material for Maintain Program Manager's files. Assist staff in maintaining administrative compliance. Assist Program Manager with correspondence to include on a daily basis: computer key entry, typing error-free correspondence and reports, and preparing documents for mailing. Complete necessary paperwork, reports, etc. on a timely basis. At the discretion of Program Manager, request outstanding reports to update client file; respond to request for information; prepare referral packets as time permits; compile appropriate documents for clinical review (re-eligibility) purposes; track cases participating in the Self Determination program; and track cases that are participating in Co-Pay, Co-Insurance, Deductible assistance. Prepare correspondence and reports as needed or assigned on a timely basis. Keep manager informed of pending work, work in progress and problems encountered. Perform as a member of a team answering questions, sharing expertise, and generally contributing to the harmony of the team. Provide backup to other CST III positions as requested. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Successfully complete all assignments arising out of the Agency's Performance Contract. Use office equipment appropriately. Keep work area neat and orderly. Observe all safety rules. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Seek to maintain currency and expand relevant knowledge Update knowledge through readings, briefings, and training. Attend training sessions as required. Maintain good attendance and punctuality. Drive vehicle/travel to other offices/locations to pick up, deliver documents and materials as needed or Organize travel efficiently and effectively. Utilize bilingual skills as able and as necessary. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. One year of clerical experience. Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines. Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert. Ability to perform clerical work involving independent judgment, accuracy, and speed. Ability to spell correctly, use proper English, make simple arithmetical commutations. Demonstrated ability to type/keyboard accurately (40 WPM). Ability to follow oral and written direction. Good verbal and written communication skills. Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team. Assure that consumer rights and dignity are maintained in the provision of services. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. May be required to be bilingual. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$19.8-27.8 hourly 52d ago
IT Technical Support Analyst
Cal Farley's Boys Ranch 3.8
Amarillo, TX jobs
Cal Farley's is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley's Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure. Job Description Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications. Qualifications Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree. Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment. Must be proficient in computer setup and configuration on a Windows Server network. Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory. Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology. Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required. Must be proficient in general office equipment operation. Must possess exceptional time management and detail-orientation skills. Must be at least 21 years of age. Must possess a valid Texas driver's license. Must be available for travel as needed. Additional Information All your information will be kept confidential according to EEO guidelines.
$35k-43k yearly est. 7h ago
IT Technical Support Analyst
Cal Farley's Boys Ranch 3.8
Amarillo, TX jobs
Cal Farley's is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley's Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure. Job Description Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications. Qualifications Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree. Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment. Must be proficient in computer setup and configuration on a Windows Server network. Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory. Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology. Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required. Must be proficient in general office equipment operation. Must possess exceptional time management and detail-orientation skills. Must be at least 21 years of age. Must possess a valid Texas driver's license. Must be available for travel as needed. Additional Information All your information will be kept confidential according to EEO guidelines.
$35k-43k yearly est. 60d+ ago