Support Specialist jobs at Apis

The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Communication with Users: Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication. Customer web page: Review the details of this request to either approve or reject the registration. End User Support: Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot hardware and software issues, escalating complex problems as needed. Assist users with access, connectivity, and application-related issues. Create and manage knowledgebase articles for commonly resolved incidents. Local IT Operations: Perform hands-on support for network equipment, servers, and AV systems. Coordinate with centralized IT teams for deployments, upgrades, and maintenance. Maintain inventory of IT assets and ensure proper documentation. On-Site Coverage: Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences. Act as the primary point of contact for IT-related issues at the site. Collaboration & Communication: Work closely with global IT teams to align local support with company-wide standards. Partner with manufacturing engineering and operations teams to support technology needs on the shop floor. Communicate effectively with users and stakeholders to understand and resolve issues. Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk. Compliance & Security: Follow IT policies and procedures, including data protection and security protocols. Support compliance initiatives and assist with audits as required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for the position. EDUCATION and/or EXPERIENCE Associate or Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT support or helpdesk roles. OTHER SKILLS AND ABILITIES Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications. Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications Basic knowledge of hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eager to learn and adapt to new technologies. STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus

Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.) The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation Additional responsibilities are to include however not limited to the following: Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration. E-document(E-invoice function) Job Requirements: Education: BS degree in finance/computer science or related field Experience: Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance. Familiar with the application of any module of SAP ERP SD, MM, PP, PS. Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred. Good logical concepts, communication and coordination skills, organization and expression skills Skills: Business analysis Identify, analyze, assign and/or complete assigned problem tickets Document applicable business processes and procedures in the assigned areas Ensure systems availability is at or above committed service levels Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW Development Knowledge of SAP ABAP and ABAP on HANA Report FMR (Financial Management Report)

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

Field Service Management (FSM) Analyst Must Have Skills Has 3+ years as Systems Analyst focused on FSM Has utility industry experience Can gather requirements, design processes, and test systems Can support integrations (APIs, middleware, data migration) Understands mobile field service applications

Leeds Professional Resources (A leader in Construction Recruitment) is working with a leading mechanical contractor specializing in the installation and service of commercial HVAC, plumbing, and piping systems. We take pride in delivering high-quality projects across various commercial sectors, including healthcare, education, industrial, and office environments. Position Summary: The Commercial Project Coordinator will support project managers and field teams in planning, scheduling, documentation, and coordination of commercial mechanical projects. This role is ideal for someone with 1-2 years of construction or mechanical industry experience who is detail-oriented, organized, and eager to grow within the contracting field. Key Responsibilities: Assist project managers in organizing project schedules, budgets, and documentation. Coordinate with vendors, subcontractors, and internal teams to ensure timely delivery of materials and information. Prepare and track submittals, RFIs, and change orders. Maintain project files, drawings, and correspondence in an organized and up-to-date manner. Support project kickoff, progress, and closeout processes. Assist with job cost tracking, invoicing, and procurement activities. Communicate regularly with field supervisors and foremen to ensure project milestones are met. Help maintain compliance with safety and quality standards. Qualifications: 1-2 years of experience in construction, mechanical contracting, or related field. Associate's or Bachelor's degree in Construction Management, Mechanical Engineering, or related field preferred (or equivalent work experience). Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Bluebeam, Procore, or similar project management software a plus. Excellent communication and interpersonal skills. Ability to work both independently and as part of a team in a fast-paced environment.

🚀 Ready to help shape the future of connected industry? Apply today and bring your technical expertise to a global leader in industrial communication and automation! This is a hybrid-style role based in York, PA. About HMS We shape the connected world! HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability. Position Summary The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable. Essential Job Functions Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationships, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience. Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French, Portuguese a plus. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems Travel As needed 5% About You You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success. You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise. Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS. HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment. The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business. Responsibilities Customer Support Excellence Promptly address inquiries, concerns, and technical issues related to division products and systems. Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships. Collaborate closely with clients to understand their unique needs and preferences. Collect and analyze customer feedback and survey responses to identify areas for improvement. Product Knowledge, Troubleshooting, and Training Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities. Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction. Stay updated on the latest division products, technologies, and industry trends to offer informed insights. Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage. Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information. Manufacture Liaison Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication. Collaborate with internal teams to ensure seamless coordination and resolution of customer issues. Cross-Functional Collaboration Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs. Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support. Documentation & Reporting: Maintain detailed records of customer interactions, technical issues, and solutions for future reference. Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution. Qualifications High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A minimum of 2 years in customer service management, particularly in metering technology. Demonstrated ability to build and maintain relationships. Flexible, creative, and able to work in a dynamic fast-paced work environment. Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas. Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint. Excellent oral/written communication skills, including well-developed presentation skills. Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience. Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology. Preferred: Outstanding verbal and written communication and organization skills. Preferred: Self-motivated, able to work with minimal supervision. Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively. PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations. Work Environment Pre-Employment Requirements As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements: Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements. Drug Test: A drug test will be administered to ensure a drug-free workplace. Work Environment Physical Requirements: The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck. Prolonged periods of standing or sitting at a desk and working on a computer. Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception. Environmental Conditions: The employee is frequently exposed to moving mechanical parts and outside weather conditions. Occasionally, the employee may be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Benefit Snapshot: PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Relocation Benefits NO Remote Availability IN MARKET REMOTE *Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

Primary Duties & Responsibilities Customer Service (80%) Work with customers to generate quotes, coordinate receive/ship disk, generate job paperwork, resolve job issues and escalate any quality issues. Export Compliance (20%) Work with customers and account managers to verify that the product being received are properly classified for compliance. Customer Service: Responsible for providing an end-to-end satisfactory experience for customers. Key Responsibilities: Gather information from customers and generate quotes for work. Ship and receive customers disk for refurb. Generate job paperwork for processing the customer's product. Communicate and create PO for budgetary quote. Create final PO after inspection review is completed and updated pricing is available. Interface with account managers and sales on pricing. Resolve issues on jobs including shipping, purchase order, and quality issues. Export Control: Responsible for ensuring the company's compliance with U.S. and international export control regulations, including the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and other applicable laws. The role involves classifying products, reviewing export transactions, managing licenses, and working closely with internal stakeholders to mitigate compliance risks. Education & Experience Bachelor's or associate degree in any field of study. 2+ years of experience in customer service and/or export compliance preferred. Knowledge of manufacturing process strongly preferred Experience using computer-based transactions supporting inventory management processes Strong attention to detail Reliable, take initiative, committed, quality focused, and be able to work within a “team” environment Frequently lift up to 20 lbs. and walk and stand most of 8-hour shift Willingness to help support full operation should urgent issues arise Maintain a safe working environment Skills & Other Requirements Strong analytical, organizational, and communication skills. Proficiency with compliance screening tools (e.g., Visual Compliance, Amber Road). Experience with SAP, Oracle, or similar ERP systems is desirable. Working Conditions The candidate might be asked to work in a clean room. The candidate should feel comfortable in a clean room suit (“bunny suit”). Physical Requirements The candidate will have to move wafer boxes and should feel comfortable lifting 20 lbs. Safety Requirements All employees are required to follow the site EHS procedures and Coherent Corporate EHS standards. The candidate will have to meet ITAR requirements. Quality and Environmental Responsibilities Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Culture Commitment Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.: Integrity - Create an Environment of Trust Collaboration - Innovate Through the Sharing of Ideas Accountability - Own the Process and the Outcome Respect - Recognize the Value in Everyone Enthusiasm - Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at ****************************** .

Carel is a growing, multinational organization specializing in controls for HVAC, HVAC/R and humidification systems. Reporting to the Marketing Manager and working in collaboration with Field Services, the Application Specialist's primary function is to lead technical efforts and partnership development activities for the North American Refrigeration market. Provides technical support through application expertise in the USA, Canada, and Mexico primarily, with secondary coordination responsibilities in Central and South America. Promotes CAREL as a thought leader in the field of energy-efficient control solutions for commercial and light industrial refrigeration systems. Identifies needs of the customers and North American regulations requirements, providing input to the corporate and local Marketing and Solutions teams to drive the product development roadmap. ESSENTIAL DUTIES AND RESPONSIBILITIES Partner with OEMs, engineering consultants, integrators, and other key customers/stakeholders, including project managers, engineers, field technicians, software developers, and other technical specialists as well as end-users to drive adoption of CAREL solutions. Review blueprints, plans, and other customer documents to assist in the preparation of quotations and submittals as required. Produce competitive analysis materials comparing products with key competitors. Understand the competitive industry landscape, while keeping CAREL teams informed of trends and changes. Participate in overall product strategy, development, and manufacturing coordination for new and emerging products. Collaborate with CAREL internal teams to organize technical product trainings to key customers such as OEMs, contractors, end-users, and others. Present product trainings, seminars, technical meetings, etc. Provide a trouble-free end-user experience with solutions containing CAREL products. Travel (up to 25%) to customer facilities to learn customer applications and assist with implementation of CAREL controls and provide support to customer's technical staff. Provide key participation in trade shows and other high-profile marketing events. Represent CAREL and CAREL's products and services to the industry. Other duties may be assigned as needed by the Marketing Manager QUALIFICATIONS To perform this job successfully, an individual must be able to perform each ESSENTIAL DUTY satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION - Engineering/Technology Degree with HVAC/R background/experience or equivalent. LANGUAGE SKILLS - Good verbal, written, and presentation communication skills for sharing technical information. Bilingual abilities are a plus. REASONING SKILLS - Technical and industry knowledge and reasoning. Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. EXPERIENCE - Experience with high-efficiency control solutions for commercial refrigeration applications and proven field service experience are preferred. COMPETENCIES - Practical skills and knowledge of electronics, electrical circuits, and mechanical systems as applicable to the HVAC/R industry. PowerPoint, Excel, Word. Demonstrated self-motivation resulting in a high degree of performance without constant supervision. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20 - 40% average overnight travel and some evening and occasional weekend time necessary. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environments include, but are not limited to, CAREL regional, national or international offices, car, airline flights, OEM offices, labs and manufacturing facilities, retail or bottler environments, customers' global headquarters, construction sites, and home office. #LI-TH1

Purpose This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility. Key Responsibilities * Follow all health and safety policies and programs * Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components * Provide technical support of site operations technology infrastructure * Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness * As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required * Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components * Work with corporate IT staff and plant staff to support capital improvement projects as assigned * Perform other duties as assigned * Models company core values Required Qualifications * Five (5) years of experience in administration of Windows workstations and servers * Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience * Demonstrated safety focus * Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki) * Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment * Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required Preferred Qualifications * Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience * Experience interfacing with or supporting infrastructure needs of a process-control environment * Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software * PLC Programming Experience/Allen Bradley

**Now hiring! Senior Specialist Digitalization - Application Support** **Acampo, California (Hybrid)** We are looking for a Senior Specialist Digitalization - Application Support to join our Agricultural Solutions team supporting our Vegetable Seeds business in Acampo, California. **Come create chemistry with us!** BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture. This role provides functional support for applications and tools used by breeding, product development, and R&D teams to enhance efficiency and innovation. Key responsibilities include user enablement through training and guidance, troubleshooting software and hardware issues, and offering expert consultation to optimize workflows. The position also involves creating and maintaining clear documentation to ensure consistent and effective tool usage. By serving as a trusted advisor, this role helps teams leverage technology to accelerate the development of new varieties and improve research processes. **As a Senior Specialist Digitalization - Application Support, you create chemistry by...** + Providing technical support to an international user base for R&D applications and workflows, diagnosing and resolving issues + Communicating with customers via Teams, email, and issue trackers to clarify problems and give clear guidance + Collaborating with development teams to escalate complex issues, share user feedback, and support software fixes + Documenting software issues, resolutions, and user guides to streamline future support and knowledge sharing + Identifying digital bottlenecks and optimization opportunities within breeding and technology teams + Delivering training and onboarding sessions to ensure users understand software features and work efficiently **If you...** - Hold a BSc in Information Technology, Software Engineering, Computer Science, Biosciences (digital focus), or a related field (MSc preferred) - Have a minimum of 5 years' experience supporting digital tools and workflows for biosciences (experience in plant breeding support preferred) - Use issue tracking and documentation tools effectively (e.g., Jira & Confluence, Azure DevOps) for agile software support - Understand database systems in a bioscience context and how applications access data (no advanced SQL required) - Are familiar with data visualization tools and data availability concepts (e.g., Spotfire, Power BI, data/semantic models) - Have basic knowledge of operating systems, networking, desktop virtualization, cloud services, or HPC environments - Diagnose technical issues quickly using analytical skills to identify root causes and implement solutions - Communicate clearly in English (fluent); Spanish fluency is a strong plus for user support - Demonstrate a strong customer service mindset, patience, and empathy when assisting users - Prioritize and manage multiple support requests efficiently to ensure timely responses and resolutions - Collaborate well with cross functional teams, including developers and QA, to drive issue resolution - Analyze support data and trends to recommend improvements for software performance and user experience - Show eagerness to learn new technologies and adapt to evolving software environments and user needs - Are able to travel up to 10%, domestically and internationally **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ***************************** to report fraud. **Pay transparency** BASF is committed to pay transparency practices. The competitive Pay Range for this role is $96,800 - $133,100. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

PURPOSE * The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch. ESSENTIAL DUTIES * Participate in monthly conference call and provide application success stories * Focus on identifying and closing major revenue producing projects * Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product. * Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist. * Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses * Document and /or monitor sales activity in SMC's CRM system * Assist sales employees in detailed technical presentations to all levels of customers * Successfully complete other duties as prescribed by sales management as necessary PHYSICAL DEMANDS/WORK ENVIRONMENT * Fast paced environment (includes both office and field work) * Travel with some extended stay away from home * Physically capable of lifting SMC products and displays up to 50 lbs. Varying work hours MINIMUM REQUIREMENTS * Bachelor's Degree, or equivalent work experience * Minimum of three (3) years Sales and/or technical field experience with SMC or equivalent industry * Experience with or knowledge of competitive product and applications * Demonstrated ability to size and implement our newest "high tech" products. * Extensive SMC Application knowledge * Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical. * Fluid Power Pneumatic Specialist Certification preferred * Proficient in the use of computers and ability to learn new programs and tools as required Clean driving record For internal use only: Sales001

We train and promote from within Excellent low-cost health benefits Retirement plan with employer-paid contributions Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. We are looking for a qualified Health Benefits Support person for our Health Benefits Department, located at our main office in Anderson, California. Our Health Plan is self-insured and self-administered, in operation since 1972, and covers approximately 11,000 lives. The Health Benefits Department handles the day-to-day responsibilities connected with the administration of the health benefits for all the Company's crew members and their families. About the Position * Accurately handle the incoming and electronic storage of completed documents * Review, research, and resolve a variety of health and wellness claims using multiple computer systems based on applicable plans, policies, and legal requirements * Process claims in a fast, accurate, and efficient manner * Work with, and maintain, highly confidential information * Consistently balance multiple tasks and priorities and meet deadlines * Work in a fast paced, professional, team environment Qualifications * 1 year of recent and verifiable work experience in an office environment * Preference given for medical terminology or medical office experience * Proven accuracy in data entry * Demonstrated ability to manage multiple priorities simultaneously while still meeting deadlines * Ability to work independently, discreetly, and handle confidential information * Effective communication skills with emphasis on being courteous and professional Why Join Our Team? Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better. We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance. How to Apply If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume to: Sierra Pacific Industries Human Resources PO Box 496011 Redding, CA 96049 ************** or apply online and view all our career opportunities at: spi.careers Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. The general wage range for this position at Sierra Pacific Industries is from $18 to $24 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education. About Our Company Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team. We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come. Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants. We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing, fourth-generation family-owned, forest products company built on hard work, innovation, and wise investments. With around 6,500 crew members in over 30 states, Sierra Pacific offers many opportunities for personal and professional growth; from entry-level to skilled trades, from truck drivers to sales managers, from foresters to engineers - for everyone! We invite you to learn more about our history, our 2.4 million acres of forestlands, and our state-of-the-art wood product and window manufacturing facilities at ************************ As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We are also proud that all Sierra Pacific facilities follow our tobacco-free policy. Sierra Pacific adheres to E-verify to verify the social security number of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. If you are an individual with a disability and need accommodation to complete the application process, please call ************ or write to Sierra Pacific Industries at PO Box 496011, Redding, CA 96049.

We're looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team. In this role, you'll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity. You'll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products. Responsibilities * Provide timely and professional support to customers via phone, email, Teams or in person. * Troubleshoot technical issues and escalate complex cases to the appropriate internal teams. * Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring and visual inspection. * Log customer interactions, feedback and issues in CRM. * Learn and understand competitive landscape. * Assist distributors with creating the most cost-effective solutions to meet their customers' needs. * Identify opportunities for product or process improvement. Requirements * Experience with Microsoft Teams, Excel, Word & PowerPoint. * Ability to read Imperial and Metric measurements. * Ability to use hand tools i.e. cordless drills, impact wrenches tubing cutter & miter saws. * Capable of lifting 50lbs. * Experience in the compressed air industry is a plus but not required. * Some travel required. #manycompaniesoneteam #FCGcareers #flowcontrolgroup

PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively. ESSENTIAL DUTIES * Participate in monthly conference call and provide application success stories, share and distribute details to branch team * Focus on identifying and closing major revenue producing projects * Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product. * Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist. * Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence * Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems. * Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry * Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc…. * Successfully complete other duties as prescribed by sales management as necessary * Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives. * Work closely with clients and internal engineering teams to design, configure, and customize automation solutions. * Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation. * Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements. * Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development * Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software. * Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues. PHYSICAL DEMANDS/WORK ENVIRONMENT * Fast paced environment (includes both office and field work) * Travel with some extended stay away from home * Physically capable of lifting SMC products and displays up to 50 lbs. MINIMUM REQUIREMENTS * Bachelor's Degree, or equivalent work experience * Advanced industrial automation product and application experience with SMC or equivalent industry * Experience with or knowledge of competitive product and applications * Demonstrated ability to correctly apply and implement our newest "high tech" products. * Extensive SMC Application knowledge or equivalent industry * Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical. * Fluid Power Pneumatic Specialist Certification preferred * Proficient in CRM and the use of computers and ability to learn new programs and tools as required * Clean driving record For internal use only:eng001

Technical Documentation & Engineering Support Specialist Reports To: Director of Engineering EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Technical Documentation & Engineering Support Specialist. Job Summary: The Technical Documentation & Engineering Support Specialist is responsible for developing, maintaining, and distributing technical manuals, work instructions, labels, and related engineering documentation. This role ensures that engineering documentation is accurate, complete, and consistent, and is ready for both customers and internal teams. The Technical Documentation & Engineering Support Specialist also serves as a critical liaison between departments throughout the custom development process. Responsibilities include reviewing incoming orders to identify errors or inconsistencies before they reach engineering, ensuring alignment between sales, engineering, and customer expectations, coordinating with procurement and production to support accurate scheduling and smooth workflow, organizing and participating in custom project meetings, and assisting sales in advance of orders by preparing layout drawings and providing other technical documentation as needed. Success in this role requires strong organizational and technical writing skills, proficiency with AutoCAD and Adobe FrameMaker, and the ability to effectively collaborate across departments and functions. Roles and Responsibilities: Develop, update, and manage machine manuals using Adobe FrameMaker Prepare and distribute customer manuals Create and maintain work instructions, labels, and technical documentation Work with sales and customers to develop layout drawings Collaborate with product management and sales in defining custom items Organize and track custom items execution and follow-through Organize and support Engineering Change Request (ECR) processes Organize and support CARE responses (customer and internal quality reporting) Perform other duties as assigned Profile and Background: Technical associate's degree or equivalent experience Technical writing Strong organizational and communication skills Manual creation and maintenance Technical publications Work instructions AutoCAD Adobe FrameMaker AS400 (ERP system) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionDescription: Regal Ware is a fourth generation led, family-owned company based in the US Midwest for over 100 years. We produce and sell the best cookware products in the business and we're always looking for what's next in the kitchen. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Support our divisions - when they grow, we grow Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset Create an environment where all employees can do their best work You will love it here if you believe in the following: Everybody matters Do the right thing We are in this together Passion for our customers If this sounds like the company for you, your seat at our Regal Ware family table awaits. Your seat at the table: Divisional Support Specialist You will love this seat if you get, want, and have the capacity to: Administrative & Operational Support Provide day-to-day administrative support to divisional leadership and team members, including scheduling, correspondence, and meeting coordination. Prepare and manage reports, presentations, and documentation to support divisional operations and leadership meetings. Maintain accurate filing systems, records, and databases in compliance with company policies. Coordinate logistics for divisional activities, events, and internal initiatives. Divisional Communication & Coordination Serve as a central point of contact for internal and external stakeholders related to divisional activities. Facilitate effective communication between the division and corporate departments such as Finance, HR, IT, and Supply Chain. Support communication of policies, updates, and initiatives to divisional team members to ensure alignment and understanding. Data Management & Reporting Collect, analyze, and maintain divisional data for performance tracking and reporting purposes. Prepare dashboards, summaries, and reports that provide insight into key performance indicators (KPIs) and operational trends. Ensure accuracy, consistency, and timeliness of data used for business reviews and leadership reporting. Financial & Procurement Support Assist in budget tracking, purchase requisitions, and invoice processing in coordination with Finance and Procurement. Monitor divisional spending to ensure compliance with approved budgets and financial policies. Support vendor and contract documentation management, ensuring timely processing and record accuracy. This seat reports to: Iconic Kitchen Brands, President Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who: Works with a sense of urgency and aligned purpose Has a passion for our customers and a focus on end consumers Is a servant leader who is collaborative and approachable Has strong ethics and integrity Is courageous and inspirational There are so many benefits to being a part of the Regal Ware Team! Our benefits package is built with you and your family in mind - and that starts with the things that are most important to you - your health, your lifestyle, and your future. Learn more at ********************************** *Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Requirements: We need this seat to have: Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field preferred. 3-5 years of experience in administrative, operational, or business support roles. Experience supporting a division, department, or business unit in a corporate environment is strongly preferred. Strong organizational and multitasking skills with high attention to detail. Excellent written and verbal communication abilities. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and collaboration tools (Teams, SharePoint, etc.). Strong analytical and problem-solving skills with a proactive, service-oriented mindset. Ability to handle sensitive information with discretion and professionalism. Collaborative team player capable of working across departments.

Regal Ware is a fourth generation led, family-owned company based in the US Midwest for over 100 years. We produce and sell the best cookware products in the business and we're always looking for what's next in the kitchen. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Support our divisions - when they grow, we grow Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset Create an environment where all employees can do their best work You will love it here if you believe in the following: Everybody matters Do the right thing We are in this together Passion for our customers If this sounds like the company for you, your seat at our Regal Ware family table awaits. Your seat at the table: Divisional Support Specialist You will love this seat if you get, want, and have the capacity to: Administrative & Operational Support Provide day-to-day administrative support to divisional leadership and team members, including scheduling, correspondence, and meeting coordination. Prepare and manage reports, presentations, and documentation to support divisional operations and leadership meetings. Maintain accurate filing systems, records, and databases in compliance with company policies. Coordinate logistics for divisional activities, events, and internal initiatives. Divisional Communication & Coordination Serve as a central point of contact for internal and external stakeholders related to divisional activities. Facilitate effective communication between the division and corporate departments such as Finance, HR, IT, and Supply Chain. Support communication of policies, updates, and initiatives to divisional team members to ensure alignment and understanding. Data Management & Reporting Collect, analyze, and maintain divisional data for performance tracking and reporting purposes. Prepare dashboards, summaries, and reports that provide insight into key performance indicators (KPIs) and operational trends. Ensure accuracy, consistency, and timeliness of data used for business reviews and leadership reporting. Financial & Procurement Support Assist in budget tracking, purchase requisitions, and invoice processing in coordination with Finance and Procurement. Monitor divisional spending to ensure compliance with approved budgets and financial policies. Support vendor and contract documentation management, ensuring timely processing and record accuracy. This seat reports to: Iconic Kitchen Brands, President Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who: Works with a sense of urgency and aligned purpose Has a passion for our customers and a focus on end consumers Is a servant leader who is collaborative and approachable Has strong ethics and integrity Is courageous and inspirational There are so many benefits to being a part of the Regal Ware Team! Our benefits package is built with you and your family in mind - and that starts with the things that are most important to you - your health, your lifestyle, and your future. Learn more at ********************************** *Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Requirements We need this seat to have: Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field preferred. 3-5 years of experience in administrative, operational, or business support roles. Experience supporting a division, department, or business unit in a corporate environment is strongly preferred. Strong organizational and multitasking skills with high attention to detail. Excellent written and verbal communication abilities. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and collaboration tools (Teams, SharePoint, etc.). Strong analytical and problem-solving skills with a proactive, service-oriented mindset. Ability to handle sensitive information with discretion and professionalism. Collaborative team player capable of working across departments.