Patient Care Specialist - Behavioral Health
Harrisonburg, VA jobs
City/State Harrisonburg, VA Work Shift First (Days) Sentara Rockingham Memorial -Behavioral Health is hiring a Full-Time Patient Care Specialist! As aPatient Care Specialistwith Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Education
HS Diploma
Associate Level degree or higher in lieu of the required experience will be considered.
Experience
3 years Customer Service experience required.
1 yearexperience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
Electronic Medical Record preferred.
Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office #indeed
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Patient Care Specialist
Chesapeake, VA jobs
City/State Chesapeake, VA Work Shift First (Days) SMG Family Medicine Riverwalk in Chesapeake, VA is hiring a Patient Care Specialist! As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Education
HS Diploma
Associate Level degree or higher in lieu of the required experience will be considered.
Experience
3 years' Customer Service experience required.
1 yearexperience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
Electronic Medical Record preferred.
Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Patient Care Specialist
Suffolk, VA jobs
City/State Suffolk, VA Work Shift First (Days) Sentara Medical Group Surgery Specialists Obici Office is now hiring a Full-Time Patient Care Specialist in Suffolk, VA! Hours:Monday-Friday, Dayshift. Some weekend shifts required. NO NIGHTS or HOLIDAYS!
Overview
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Education
HS Diploma
Associate Level degree or higher in lieu of the required experience will be considered
Experience
3 years Customer Service experience required
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required
Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Patient Care Specialist
South Boston, VA jobs
City/State South Boston, VA Work Shift Rotating Sentara Urgent Care South Boston is now hiring a Flexi Patient Care Specialist based in South Boston, VA! Schedule: Clinic hours - 8:00a.m. - 8:00p.m. Monday-Friday. Saturday and Sunday, 8am-4pm. Scheduled hours and shifts may vary based on business need and candidates' availability.
Overview
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Education
HS Diploma
Associate Level degree or higher in lieu of the required experience will be considered
Experience
3 years Customer Service experience required
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required
Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Client Specialist, Large Group
Virginia Beach, VA jobs
City/State
Virginia Beach, VA
Work Shift
First (Days)
Sentara Health Plans is hiring a Client Specialist, Large Group - Remote in South Hampton Roads (Norfolk, VA Beach, Suffolk, Chesapeake, Portsmouth), Peninsula (Newport News., Yorktown and Hampton) or Northeast North Carolina (Moyock, Elizabeth City)!
Status: Full-time, permanent position (40 hours)
Standard working hours: 8am to 5pm EST, M-F
Location: Remote in South Hampton Roads (Norfolk, VA Beach, Suffolk, Chesapeake, Portsmouth), Peninsula (Newport News., Yorktown and Hampton) or Northeast North Carolina (Moyock, Elizabeth City); With travel to 2x a month in 1330 Sentara Park office, plus seasonal client and broker meetings/events
Job responsibilities:
Support (Sr.) Client Executive in producing and retaining profitable business in the Large Group segment.
Interact with consultants, brokers, and benefit administrators and Sentara Health Plan's business units to achieve these objectives.
Conduct group educational meetings with members and prospective members as requested.
Demonstrate knowledge about health insurance products, basic underwriting principles, reporting and other value-added provisions related to the Large Employer segment.
Responsible for maintaining the accuracy of prospect and/or customer data, quoting and proposals, plan documents and contracts.
Also monitors compliance adherence.
Research and resolve escalated claims issues and benefit interpretation questions.
Education:
Bachelor's degree OR HS grad and 4 years related experience REQUIRED
Certification/Licensure:
Must obtain a Life and Health Insurance License within 90 days of hire.
Driver's License - Other/National
Experience:
Related years of experience includes Business Acumen, Customer Relation or related field.
Group Insurance Large Group (151+ eligible employees) experience preferred
Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.
Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.
We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
To apply, please go to ********************** and use the following as your Keyword Search: JR-90620
#LI-PM1
#Indeed
Talroo - Health Plan
Keywords: Sales, Large Group, Commercial, Broker, Health Plan, Healthcare, MCO, Managed Care, L-HIL or L-LIFEHI, Remote, South Hampton Roads (Norfolk, VA Beach, Suffolk, Chesapeake, Portsmouth), Peninsula (Newport News., Yorktown and Hampton) or Northeast North Carolina (Moyock, Elizabeth City), Specialist
Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down - $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Auto-ApplyAssociate Spine Specialist (Traverse City, MI)
Traverse City, MI jobs
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
**Position Summary** **:**
The Associate Spine Specialist will work together with the Spine Territory Manager and will have territory coverage, inventory management, and limited sales responsibilities. The Associate Spine Specialist will represent the company in accordance with the company's quality policy and procedures.
**Essential Functions** **:**
+ Gains and consistently increases product knowledge through formal sales training; surgeon speaker programs, attends surgeries/operating room visits, and industry research
+ Meeting or exceeds all sales goals and objectives assigned
+ Conducts sales calls to promote, sells, and services Globus Medical products and services to existing and competitive customers based on a strategic plan
+ Assists the Spine Territory Manager on field calls for assigned geography and address and problems that arise on the account
+ Performs field ride along with the Area Director and Spine Territory Manager on a regular basis
+ Develops and increases customer base and continually enhances Globus product market share within assigned territory
+ Provides feedback regularly on topics such as product development opportunities, new target accounts, sales performance, and market feedback
+ Maintains conduct that is aligned with company quality policy and procedures, and protects confidentiality with proprietary information
+ Stays current with all compliance training requirements
+ Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
+ Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
+ Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
_Reasonable accommodations may be made to enable individuals with disabilities to perform these_ essential _functions._
**Qualifications** **:**
+ 1-2 years' successful spine sales experience preferred, may consider other healthcare related sales and or business to business sales experience
+ Bachelor's degree in Science or Business
+ Exemplary ability to listen, communicate and influence
+ Ability to travel as necessary, which may include nights and/or weekends
+ Strong understanding of spinal anatomy
+ Ability to make sales presentations with positive results
**Physical Demands** **:**
The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job.
+ Required to sit; climb or balance; and stoop, kneel, crouch or crawl
+ Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.
**Our Values** **:**
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
+ **Passionate about Innovation** : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
+ **Customer Focused** : We listen to our customers' needs and respond with a sense of urgency.
+ **Teamwork** : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
+ **Driven** : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
**Equal Employment Opportunity** **:**
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.
**Other Duties** **:**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
RCM OPH/RCM Specialist
Southgate, MI jobs
Job Title: RCM Specialist Must reside in/near Southgate, MI Onsite Work! NOT Remote. As a member of the Revenue Cycle Management Team, the RCM Specialist is a subject matter expert regarding RCM processes and procedures necessary for EyeCare Partner Practices. The RCM Specialist may be responsible for multiple elements including, but not limited to: Billing, Coding, Payment Posting, Accounts Receivable (A/R) follow up, insurance claim submission and managing customer services requests from patients
Duties and Responsibilities
* • Prepare, review, and transmit vision claims using billing software including electronic, website submission, and paper claim processing
* • Post payments both electronically and manually into the practice management system according to set standards and productivity measures.
* • Status unpaid claims within standard billing cycle timeframe
* • Timely review/handling of insurance claim denials, exceptions, or exclusions
* • Forwards requests for medical records to appropriate internal resources
* • Addresses/corrects demographic information requested by insurance company
* • Ability to read and accurately interpret insurance Explanation of Benefits (EOB's)
* • Verifying insurance payments for accuracy/compliance based on contracts to ensure correct reimbursement is received
* • Following up directly with insurance companies regarding payment discrepancies
* • Utilizing aging reports and workflow statuses to address any unpaid or open claims over 30, 60, 90, and 120 plus
* • Coordination of Benefits (COB) - Ability to Identifying and bill secondary or tertiary
* • Documenting denials associated with patient responsibility to forward to the collection team
* • Ability to research and appeal denied claims
* • Answering all patient or insurance telephone inquiries pertaining to assigned accounts
* • Report payment discrepancies or denial trends identified to Supervisor as soon as they are identified for assigned accounts
* • Keep supervisor abreast weekly of any concerns or issues associated with accounts
* • Adhering to company standards of compliance with policies and procedures
* • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
* • Performs other duties that may be necessary or in the best interest of the organization.
Education, Licensure & Certification Requirements
High School Diploma or GED
CPC, RHIT, CCS, or CMC Coding Credentials preferred
Experience Requirements
3+ years of Medical Insurance Billing. Ophthalmology Practice preferred.
Knowledge, Skills and Abilities Requirements
* Experience with CPT and ICD-10; Familiarity with medical terminology
* Knowledge of billing procedures and collection techniques
* Strong written and verbal communication skills
* Detail oriented, professional attitude, reliable Consistent production results
* Logical, Critical thinking, and research skills
* Excellent organization, time management, and prioritization skills
* Professional in appearance and actions
* Customer-focused with excellent written, listening and verbal communication skills
* Enjoys learning new technologies and systems
* Exhibits a positive attitude and is flexible in accepting work assignments and priorities
* Meets attendance and tardiness expectations
* Management and organizational skills to support the leadership of this function
* Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
* Interpersonal skills to support customer service, functional, and teammate support need
* Able to communicate effectively in English, both verbally and in writing Intermediate computer operation Proficiency with Microsoft Excel, Word, PowerPoint and Outlook Practice management software and clearing houses experience
* Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Location/Work Environment:
For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.
For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives.
If you need assistance with this application, please contact **************
Please do not contact the office directly - only resumes submitted through this website will be considered
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly - only resumes submitted through this website will be considered
NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
Auto-ApplyAppointment Specialist - Call Center
Arrington, VA jobs
Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC.
Responsibilities:
* Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider.
* Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff.
* Make calls as needed to schedule/reschedule appointments
* Work closely with nursing staff to triage patient needs and schedule appointments.
* Communicate with no-show patients by phone or by mail as directed by provider and center policy.
* Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner.
* In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments.
* Play and active role in training new employees who are member of the care team or patient services team.
* Communicate with clarity and courtesy on telephone, in person and in written communication.
* Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary.
* Empanel patients in the electronic medical record system
* Assist coworkers with all front office and scheduling functions.
* Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.
Scheduling Specialist - St. Mary's General Surgery
Richmond, VA jobs
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Scheduling Specialist- St. Mary's General Surgery
Job Summary:
Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments. Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures.
Essential Functions:
* Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients.
* Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary.
* Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing.
* Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling.
* Checks for medical necessity for patients at time of scheduling.
* Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible.
* Compiles and prepares statistical data as requested.
* Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned.
* Promotes strong customer focus and handles all calls with professionalism.
*
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High school diploma or equivalent (required)
Associate degree in business, Healthcare, or related field (preferred)
Combination of post-secondary education and experience in lieu of degree will be considered.
Licensure/Certification:
None
Experience:
Experience with data entry (preferred)
Typing (45-50) WPM (preferred)
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
* Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
* Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
* Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
* Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
Scheduling Specialist - St. Mary's General Surgery
Richmond, VA jobs
Thank you for considering a career at Bon Secours!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Scheduling Specialist- St. Mary's General Surgery
Job Summary:
Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments. Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures.
Essential Functions:
Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients.
Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary.
Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing.
Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling.
Checks for medical necessity for patients at time of scheduling.
Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible.
Compiles and prepares statistical data as requested.
Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned.
Promotes strong customer focus and handles all calls with professionalism.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High school diploma or equivalent (required)
Associate degree in business, Healthcare, or related field (preferred)
Combination of post-secondary education and experience in lieu of degree will be considered.
Licensure/Certification:
None
Experience:
Experience with data entry (preferred)
Typing (45-50) WPM (preferred)
Bon Secours is an equal opportunity employer.
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
SU-General Surgery - St Mary's
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
Pharmacy 340B Claims Specialist
White Cloud, MI jobs
Family Health Care is currently seeking applications for the position of Pharmacy 340B Claims Specialist! General Function: This position functions at the highest level (III) in the series of Pharmacy Technician roles within Family Health Care. The individual in this role is a "work-leader" serving as the expert on prescription claims reimbursement and performing self-auditing for the pharmacy department. This individual will ensure prescription claim integrity by having advanced knowledge of claim requirements for the various pharmacy benefit managers (PBM) and shall use that information to identify areas of improvement by performing targeted claim audits and will provide education to the pharmacy staff on billing requirements, when needed.
Responsibilities:
* Acts as pharmacy claims auditor and will audit claims daily into order to track claims accuracy, trends, anomalies and other critical information to help BFHC ensuring appropriate reimbursement while mitigating organizational risk for claims remediations resulting from claim processing errors.
* Acts as pharmacy 340B claims auditor and audits claims on a scheduled basis into order to track 340B claims accuracy, trends, anomalies, and other critical information to help BFHC maintain 340B claim integrity while ensuring adherence to 340B policies, procedures, rules and regulations.
* Ensures timely and accurate billing/collections of all pharmacy charges and reimbursement activities through the use of reporting and reconciliation.
* Ensures integrity if financial reports and provides necessary reports to the finance department upon request.
* Assists the Chief Pharmacist and pharmacy staff in the research, development and implementation of new and existing pharmacy services.
Location(s): White Cloud, MI
Employment Type: Full Time
Exempt/Non-Exempt: Non-Exempt
Benefits: Competitive wage and excellent benefits package. FHC is an eligible organization for State and Federal Loan Repayment Programs.
Family Health Care is an Equal Opportunity Employer.
Pharmacy 340B Claims Specialist
White Cloud, MI jobs
Family Health Care is currently seeking applications for the position of Pharmacy 340B Claims Specialist!
General Function: This position functions at the highest level (III) in the series of Pharmacy Technician roles within Family Health Care. The individual in this role is a “work-leader” serving as the expert on prescription claims reimbursement and performing self-auditing for the pharmacy department. This individual will ensure prescription claim integrity by having advanced knowledge of claim requirements for the various pharmacy benefit managers (PBM) and shall use that information to identify areas of improvement by performing targeted claim audits and will provide education to the pharmacy staff on billing requirements, when needed.
Responsibilities:
Acts as pharmacy claims auditor and will audit claims daily into order to track claims accuracy, trends, anomalies and other critical information to help BFHC ensuring appropriate reimbursement while mitigating organizational risk for claims remediations resulting from claim processing errors.
Acts as pharmacy 340B claims auditor and audits claims on a scheduled basis into order to track 340B claims accuracy, trends, anomalies, and other critical information to help BFHC maintain 340B claim integrity while ensuring adherence to 340B policies, procedures, rules and regulations.
Ensures timely and accurate billing/collections of all pharmacy charges and reimbursement activities through the use of reporting and reconciliation.
Ensures integrity if financial reports and provides necessary reports to the finance department upon request.
Assists the Chief Pharmacist and pharmacy staff in the research, development and implementation of new and existing pharmacy services.
Location(s): White Cloud, MI
Employment Type: Full Time
Exempt/Non-Exempt: Non-Exempt
Benefits: Competitive wage and excellent benefits package. FHC is an eligible organization for State and Federal Loan Repayment Programs.
Family Health Care is an Equal Opportunity Employer.
Call Center Clinical Specialist Contingent
Detroit, MI jobs
Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers.
Initiates referrals to selected providers.
Provides re-authorization of SUD/Mental Health/co-occurring services.
Assists providers with additional client information to provide appropriate referral for treatment services.
Evaluates clinical appropriateness for consumers.
Establishes funding eligibility.
Applies priority status criteria for placement.
Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care.
Monitors client's compliance with services and assists with aftercare/recovery plan services.
Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay.
Manages client care through the MH-WIN system.
Provides community callers with information related to community resources and assists callers with information on how to access community services.
Utilizes computer to perform clinical and administrative job functions.
Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive.
Works collaboratively with providers, health home teams, and community agencies.
Proposes alternative and creative Care Plans when progress is stalled.
Participates actively in program enhancements and the QI program.
Conducts data gathering, documentation and analysis.
Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2.
Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical.
Communicates with medical and behavioral providers regarding treatment planning.
Communicates with medical and behavioral providers regarding clinical and psychosocial needs.
Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment.
Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria.
Enters data and reports into written formats and electronic databases.
Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements.
Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support.
Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request.
Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSA's)
Knowledge of DWIHN policies, procedures and operations.
Knowledge of the DWIHN provider network.
Knowledge of medical and behavioral health practices and terminology.
Knowledge of MDHHS policies, rules, regulations and procedures.
Knowledge of Call Center Operations.
Knowledge of Customer Service practices and principals.
Knowledge of co-occurring and substance use treatment services.
Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2.
Knowledge of SUD Policies and Procedures.
Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations.
Knowledge of women specialty services requirements.
Knowledge of priority population admittance.
Knowledge of State Disability Assistance (SDA).
Knowledge of Intravenous Drug User (IDU) management.
Knowledge of and ability to use screening and assessment tools for behavioral health services.
Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services.
Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.
Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population.
Knowledge of the identification and treatment of co-occurring mental health and substance use disorders.
Knowledgeable of psychotropic medications.
Knowledge of Pre-Admission Review (PAR) Screening.
Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
Computer skills
Time management skills
Organizational skills
Critical thinking skills
Decision Making skills
Customer Service skills
Language skills
Listening skills
Relationship building skills
Teamwork skills
Training skills
Ability to communicate orally.
Ability to communicate in writing.
Ability to work effectively with others.
Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
Judgement/Reasoning ability.
REQUIRED EDUCATION:
A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field.
REQUIRED EXPERIENCE:
Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting.
REQUIRED LICENSE(S).
A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD.
A valid State of Michigan Driver's License with a safe and acceptable driving record.
Working Conditions
Contingent staff are allowed to work remotely with management approval.
This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.
Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.
The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer
Auto-Apply211 Tax Scheduling Specialist
Kalamazoo, MI jobs
Job DescriptionDescription:
Department: 2-1-1
Reports To: Program Manager
Job Status: Seasonal, Part-time, Hourly and Non-exempt (Potential for Full-Time Transition)
Pay: $15.00/hour
Statement of the Job:
Assists individuals in accessing free tax preparation services. Provides eligibility screening, schedules tax preparation appointments, and provides information about available tax credits.
Education and Training:
• Completes training which includes lecture, independent study, and mentoring.
Schedule Requirements:
2 days per week. Monday - Friday
Hours: 9:00 AM to 5:00 PM
This role offers flexibility with the possibility of expanding into a part-time position based on performance and organizational needs.
Requirements:
Essential Duties and Responsibilities:
• Assesses each caller for eligibility for free tax preparation clinics and tax credits
• Schedules appointments for tax preparation assistance and provides information about the process including a description of the services provided
• Completes all required documentation for each inquiry
• Completes other duties as assigned
Education and Experience:
• Well-developed interpersonal skills
• Experience in human services preferred
• Excellent computer skills
• High School diploma or its equivalent required
Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non-job-related disability, race, religion, sexual orientation, veterans' status. EOE
Specimen Processor Specialist - Per Diem
Winchester, VA jobs
The Outreach Specimen Specialist is a multi-skilled position that efficiently processes patient specimens. Processing of all specimen types to include blood, body fluids and tissue samples. The Outreach Specimen Specialist performs EPIC registrations and ATLAS registrations for all insurance and patient types, enters data correctly into the laboratory system, allscripts (ALAB). Duties include face to face and telephone customer service, computer data entry and retrieval, specimen registration and specimen preparation prior to delivering samples within the laboratory or to reference laboratories, also proper documentation for all activities, assisting physicians in ordering correct tests. The Outreach Specimen Specialist is also responsible for monitoring supplies and compliance with all regulatory and accreditation requirements related to safety and lab testing. Proficiency with all insurance types and facility site codes related to registrations.
Education
High School Diploma or GED required
Qualifications
* Knowledge of computer systems
* Knowledge with ICD 10 and CPT codes preferred
* Medical terminology preferred
* Must be willing to handle blood, body fluids and tissue samples.
* Ability to multi-task and prioritize under stressful situations.
* Demonstrates knowledge /competence of CAP and JCAHO Laboratory patient safety initiatives and applies these to all aspects of diagnostic testing.
FLSA Classification
Non-exempt
Physical Demands
22 A Lab
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
* A Zero-Deductible Health Plan
* Dental and vision insurance
* Generous Paid Time Off
* Tuition Assistance
* Retirement Savings Match
* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
* Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Auto-ApplyPharmacy 340B Claims Specialist
White Cloud, MI jobs
Job DescriptionSalary: Starting at $21.00 p/hr
Family Health Care is currently seeking applications for the position of Pharmacy 340B Claims Specialist!
General Function: This position functions at the highest level (III) in the series of Pharmacy Technician roles within Family Health Care. The individual in this role is a work-leader serving as the expert on prescription claims reimbursement and performing self-auditing for the pharmacy department. This individual will ensure prescription claim integrity by having advanced knowledge of claim requirements for the various pharmacy benefit managers (PBM) and shall use that information to identify areas of improvement by performing targeted claim audits and will provide education to the pharmacy staff on billing requirements, when needed.
Responsibilities:
Acts as pharmacy claims auditor and will audit claims daily into order to track claims accuracy, trends, anomalies and other critical information to help BFHC ensuring appropriate reimbursement while mitigating organizational risk for claims remediations resulting from claim processing errors.
Acts as pharmacy 340B claims auditor and audits claims on a scheduled basis into order to track 340B claims accuracy, trends, anomalies, and other critical information to help BFHC maintain 340B claim integrity while ensuring adherence to 340B policies, procedures, rules and regulations.
Ensures timely and accurate billing/collections of all pharmacy charges and reimbursement activities through the use of reporting and reconciliation.
Ensures integrity if financial reports and provides necessary reports to the finance department upon request.
Assists the Chief Pharmacist and pharmacy staff in the research, development and implementation of new and existing pharmacy services.
Location(s): White Cloud, MI
Employment Type:Full Time
Exempt/Non-Exempt: Non-Exempt
Benefits: Competitive wage and excellent benefits package. FHC is an eligible organization for State and Federal Loan Repayment Programs.
Family Health Care is an Equal Opportunity Employer.
Patient Scheduling Specialist
Madison Heights, VA jobs
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
Ability to stay calm and follow outlined procedures in moments of patient crisis.
Navigates through the patient chart and documents to find requested information for patients and external providers.
Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
Successfully complete assigned call center school training and other company assigned trainings.
Performs other duties as assigned.
Other Functions:
Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization.
Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Qualifications:
High School diploma or equivalent. Some medical experience preferred.
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
Excellent oral and written communication skills.
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
Pt. Scheduling Specialist
Madison Heights, VA jobs
Job Details Madison Heights, VA Full TimeDescription
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
Ability to stay calm and follow outlined procedures in moments of patient crisis.
Navigates through the patient chart and documents to find requested information for patients and external providers.
Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
Successfully complete assigned call center school training and other company assigned trainings.
Performs other duties as assigned.
Other Functions:
Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization.
Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
Qualifications
High School diploma or equivalent. Some medical experience preferred.
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
3. Excellent oral and written communication skills.
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Collections Specialist
Cass City, MI jobs
Job Description OPEN POSITION:Position: Collections Specialist Department: Patient AccountingLocation: Cass City, MI Hours: Full-Time. Full Benefits. Aspire Rural Health Systems is seeking a Collections Specialist. We are looking for those who have a great attitude to join our dedicated team of healthcare professionals who are constantly striving to provide the highest quality of services for our patients.REQUIREMENTS:
Associate degree or 3-5 years' experience in accounts receivable and patient/customer collections. Collections experience in healthcare environment preferred
Knowledge and proven experience in billing and collection of patient/customer accounts. Knowledge of basic 3rd party billing, accounts receivable, and data processing.
Ability to work independently, prioritize, and manage multiple tasks simultaneously.
Demonstrates proficiency and possesses effective communication, interpersonal, and problem-solving skills.
RESPONSIBILITIES: Responsible for timely and accurate billing and collection of all patient accounts. Ensure that accurate and complete information appears on the patient statements. Research and resolve open accounts thoroughly and accurately. Follow-up on unpaid patient accounts in a timely manner. Follow up on incorrectly paid claims with billing staff, patient phone calls, and correspondence. Process and post accurate patient account payments and adjustments in a timely manner. Safeguard the public relations of the hospital and clinics by consistent professional conduct and respect for patients. Complete all job responsibilities in a timely manner, consistently meeting all established deadlines. Always maintain patient confidentiality. Understanding of Revenue, CPT, HCPC, and ICD-10 codes"
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
."
Collections Specialist
Cass City, MI jobs
OPEN POSITION:Position: Collections Specialist Department: Patient AccountingLocation: Cass City, MI Hours: Full-Time. Full Benefits. Aspire Rural Health Systems is seeking a Collections Specialist. We are looking for those who have a great attitude to join our dedicated team of healthcare professionals who are constantly striving to provide the highest quality of services for our patients. REQUIREMENTS:
Associate degree or 3-5 years' experience in accounts receivable and patient/customer collections. Collections experience in healthcare environment preferred
Knowledge and proven experience in billing and collection of patient/customer accounts. Knowledge of basic 3rd party billing, accounts receivable, and data processing.
Ability to work independently, prioritize, and manage multiple tasks simultaneously.
Demonstrates proficiency and possesses effective communication, interpersonal, and problem-solving skills.
RESPONSIBILITIES: Responsible for timely and accurate billing and collection of all patient accounts. Ensure that accurate and complete information appears on the patient statements. Research and resolve open accounts thoroughly and accurately. Follow-up on unpaid patient accounts in a timely manner. Follow up on incorrectly paid claims with billing staff, patient phone calls, and correspondence. Process and post accurate patient account payments and adjustments in a timely manner. Safeguard the public relations of the hospital and clinics by consistent professional conduct and respect for patients. Complete all job responsibilities in a timely manner, consistently meeting all established deadlines. Always maintain patient confidentiality. Understanding of Revenue, CPT, HCPC, and ICD-10 codes "
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
."
Auto-Apply