Client Manager jobs at Arthur J. Gallagher & Co. Human Resources & Compensation Consulting Practice (formerly Companalysis)

Customer Success Manager - Build Relationships. Drive Results. My AMAZING client is HIRING!! 💰 Compensation: $100,000 - $130,000 per year Are you a natural leader who thrives on creating exceptional customer experiences? We're looking for a Customer Success Manager to lead a high-performing team and strengthen partnerships with our clients. This is your chance to make an impact by driving operational excellence, mentoring talented professionals, and shaping the future of customer success. What You'll Do Lead & Empower: Coach and inspire your team to hit performance and service goals. Business-to-Business: Handling corporate accounts and Strategic Partnerships Drive Excellence: Oversee daily operations, scheduling, and process adherence. Be the Voice of the Customer: Engage directly with clients, manage escalations, and ensure top-tier service. Collaborate & Innovate: Work with leadership to implement process improvements and boost team performance. What We're Looking For Experience: ✔ 5+ years in customer service or experience management ✔ Proven success leading and developing teams Skills: ✔ Strong leadership presence and accountability ✔ Excellent problem-solving and communication abilities ✔ ERP experience (NetSuite preferred) ✔ Proficiency in Microsoft Office Suite, Salesforce Why Join Us? Competitive compensation ($100K-$130K) A collaborative, people-first culture Opportunities to innovate and lead process improvements Direct impact on client relationships and team success Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance”

Vendor Project Manager/Client Engagement Manager - R&D A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding/offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment! Position Overview: The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement. Leadership & Team Management Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement. Mentor and guide consultants through onboarding, performance management, and career development. Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing. Client Engagement & Relationship Management Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues. Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access. Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW). Project & Performance Management Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met. Monitor supplier and consultant performance, providing regular status reports and visibility into project progress. Operational Excellence & Organization Create and maintain consultant trackers, playbooks, and documentation to support efficient operations. Approve and monitor timecards, overtime, and time-off requests. Organize consultant care activities, recognition programs, and social events (both in-person and virtual). Strategic Planning Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions. Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation. Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment. Collaborate with Kforce Consulting Solutions (KCS)/Delivery Performance (DP) to ensure services outlined in the SOW are delivered. Work with team lead to deliver regular status updates to provide visibility into project progress. Collaborate with clients and teams to find ways to improve efficiency and processes. Background Requirements Technology background with familiarity in software and hardware systems. Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production. Ability to translate technical requirements into business solutions and manage technical teams effectively. Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency. Candidate must be able to be onsite 5 days a week in Silicon Valley

This Role Is Onsite in Troy, MI Who We Are Looking For Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers. The individual in this role will work closely with clients and company employees to establish objectives and define specifications and solution requirements. The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders. What YOU Will Be Doing Gain an understanding of the company product: Policy, Rating, Claims, Billing, Reinsurance, Insured Portal, and Business Intelligence. Serve as the primary point of contact for our clients, foster strong relationships and ensure exceptional customer satisfaction. Understand the customer's products, operations, and structure. Study the customer business; interview key customer personnel and company staff who have worked with customer; identify and evaluate additional needs; and analyze opportunities. Review client business processes, provide feedback, and identify areas of opportunity for the company. Guide the customer on the proper use, implementation, and maintenance of company. Oversee and drive full implementation processes, leveraging internal and client resources. Collaborate with the customer and internal teams to ensure successful implementation of client projects; manage timelines, resources, and deliverables. Conduct regular status meetings with clients to provide updates on design decisions and general project progress, as well as gather feedback. Analyze data and generate reports using tools like Excel to track project metrics and performance indicators. What It Takes (some or all) Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred) Minimum of 5 years of IT package implementation experience Outstanding communication skills (written and verbal), with a focus on client interactions Ability to comprehend complex business specifications and translate them into actionable plans Experience with Agile practices and methodology Ability to de-escalate project/client conflicts and offer creative solutions Expertise in Microsoft Excel and other relevant tools Demonstrated leadership and negotiation abilities Compensation depends on experience but is typically $90K-$140K annually.

We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team. The application deadline for this role is XX/XX/XXXX. Customer Success Manager Responsibilities: Build and nurture strong client relationships, acting as the main point of contact throughout campaigns. Manage end-to-end campaign setup, including creative production, asset review, and trafficking. Monitor campaign performance, optimize media plans, and deliver insights to maximize results. Collaborate with internal teams to align campaign strategies and ensure client satisfaction. Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth. Customer Success Manager Qualifications: Bachelor's degree in Sales, Advertising, Marketing, or Business. At least 3 years of experience in digital media planning and/or buying. Strong knowledge of industry metrics and advertising ecosystems. Excellent customer service skills with the ability to translate client needs into effective recommendations. Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools. Perks and Benefits: Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

Berkeley, CA | Full-Time | On-Site Compensation: $100,000 - $130,000 per year Key Responsibilities: Lead and mentor a team to achieve performance, quality, and service goals. Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations. Motivate, train, and develop team members to perform at their highest potential. Oversee daily operations, including scheduling, workload distribution, and adherence to processes. Foster open and consistent communication with clients, strengthening long-term partnerships. Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues. Monitor and assess team communications to ensure a high level of customer experience. Collaborate with leadership to implement process improvements and drive team performance. Communicate effectively across departments to support client needs and continuous improvement. Qualifications: Minimum 5 years of experience in a customer service or experience management role. Proven ability to lead, coach, and hold a team accountable to defined performance standards. Strong leadership presence with a focus on team development and consistent follow-through Excellent problem-solving, decision-making, and interpersonal skills. Experience with ERP systems preferred. Exceptional written and verbal communication skills. Search managed by: Carly Dilworth Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to: *********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Role As a Technical Customer Success Manager, you will serve as a strategic partner to our customers, helping them unlock the full value of our platform. You'll own the customer experience end-to-end-guiding users through onboarding, driving adoption, and supporting long-term retention and growth. Success in this role requires combining deep construction scheduling expertise with excellent customer relationship skills. This is a highly technical position that requires hands-on experience with CPM scheduling software and a solid understanding of construction project management workflows. You'll work closely with customers to refine their scheduling processes, lead pilot projects and proof-of-concepts (POCs) and offer strategic guidance on best practices. You'll also collaborate closely with sales, product, and engineering teams, ensuring customer feedback directly informs product enhancements and new features. Key Responsibilities Customer Onboarding & Adoption: Lead hands-on onboarding sessions and ensure customers are set up for long-term success from day one. Relationship Management: Build and maintain strong relationships with key stakeholders to promote engagement and retention. Technical Training & Guidance: Provide expert support on construction scheduling best practices, especially for teams transitioning from tools like Oracle Primavera P6 or Microsoft Project. Pilot & POC Leadership: Manage and support customer pilots and POCs, helping organizations evaluate and realize the platform's value. Retention & Expansion: Identify upsell and cross-sell opportunities and partner with sales to drive account growth. Customer Advocacy: Act as the customer's voice, communicating insights and feature requests to product and engineering. Support & Troubleshooting: Assist customers with technical challenges and coordinate with internal teams to ensure fast resolution. Data-Driven Oversight: Monitor customer usage and engagement data to proactively surface risks and opportunities for optimization. What We're Looking For 5+ years of experience in construction project management (PM, Superintendent, or Project Engineer roles). Deep knowledge of CPM scheduling and construction workflows. Hands-on experience with CPM scheduling tools such as Oracle Primavera P6, Microsoft Project, or similar platforms. Experience with data center construction (preferred). Track record of driving customer satisfaction, retention, and account expansion. Experience managing customer pilots and POCs. Strong troubleshooting skills with the ability to provide clear, actionable technical solutions. Bachelor's degree in Construction Management or Civil Engineering, or equivalent experience. Excellent written and verbal communication skills with the ability to simplify complex concepts. Strong relationship-building skills across both technical and non-technical audiences. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams. Willingness to travel up to 30%. Compensation $125,000-$140,000 per year

GC and USC only ==================== Job Title: R/Python & Stored Procedure Developer Responsible for development, programming, coding of Information Technology solutions using R/Python. Responsible for documentation of the system, conduct unit tests, peer code reviews and maintenance of internally developed applications, evaluation and performance testing of purchased products. Responsible for including IT Controls to protect the confidentiality, integrity, as well as availability of the application and data processed or output by the application. REQUIREMENTS: •10+ years related work experience, Professional experience with technical design and coding in the IT industry •3+ years experience with R and SQL/Stored Procedures. • Experience with unit testing, release procedures, coding design and documentation protocol as well as change management procedures • In-depth understanding of the systems development life cycle • Require database knowledge in; SQL, DB2/Netezza or SQL Server. • Responsible for development, programming, coding of Information Technology solutions using Python • Responsible for documentation of the system, conduct unit tests, peer code reviews and maintenance of internally developed applications, evaluation and performance testing of purchased products. • Responsible for including IT Controls to protect the confidentiality, integrity, as well as availability of the application and data processed or output by the application. • Excellent understanding of RESTful Architecture style. • We expect the candidate to have ability to take methodical approach to evaluate various libraries with pros and cons to meet business / technical requirements. • Excellent understanding of R and Python programming mode and required libraries. • Must have demonstrated experience working with REST APIs using Python. • Must have demonstrated experience processing batch files using Python • Must have demonstrated experience developing scheduling of batch processes • Proficiency using standard desktop applications such as MS Suite and flowcharting tools such as Visio • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy PREFERRED QUALIFICATIONS: • Various Domain experience; Health Care, Financial, etc • Experience using Agile, Waterfall, or hybrid methodology • Specific tools, languages and specialty skills may vary

The Senior Digital Account Manager plays a critical role in driving client retention and account growth through exceptional service delivery, proactive communication, and sound strategic guidance. The role is responsible for managing for managing core and most highly-visible digital marketing client relationships and crafting strategic execution across Search Engine Marketing, Search Engine Optimization, digital content creation, and Social and emerging media. The Senior Digital Account Manager has a strong working knowledge of multiple digital marketing channels and demonstrated experience in building and executing international digital programs. They are strategic, data-driven, and client-focused, with the ability to translate complex digital marketing concepts into actionable insights for both clients and colleagues. DESCRIPTION Oversee development and execution of digital strategy in collaboration with Production for an assigned set of clients Lead onboarding client relationships for digital marketing services Assist sales teams with scoping for proposals and new opportunities as relevant Conduct recurring client Quarterly Business Reviews (QBRs), status calls and updates and managing next steps with stakeholder teams Assist in developing case studies and presentations to support marketing and sales efforts Support team development as a mentor to peers and junior talent on the global Digital Marketing Team. Create client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners Support Production teams with quality assurance reviews of deliverables to ensure adherence to strategy and brief and guarantee optimal content/campaign performance Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s) Manage budgets and account health aligned to company metrics in collaboration with Production teams. Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor REQUIRED SKILLS Experience managing a book of business with financial targets, and budgeting marketing/media plans Superior written and spoken communication skills in English Independent, self-motivated, results-oriented and dynamic with careful attention to detail Exceptional problem solving and critical thinking skills Ability to work effectively under pressure to meet tight deadlines and challenging goals Strong accounting, financial tracking of client budgets Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service Willingness to travel to offsite client or sales meetings Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Confident coordinating internal teams, comfortable giving feedback and having difficult conversations with colleagues as relates to continued business improvement and achieving client goals Confident leading client and internal meetings and presentations (ability to own the room) Familiarity with best digital marketing practices, and continued evolutions in in Search Marketing, Content Marketing, Social Media Marketing and other digital marketing areas as relevant Comfort with assigning and explaining complex project tasks to team members, clients and vendors across regions and continents Confident with data analysis, and proven ability to use data to make strategic recommendations to clients Strong client negotiation skills REQUIRED EXPERIENCE AND QUALIFICATIONS Minimum Bachelor's degree or its equivalent in marketing, communications, journalism or other related 6 + years of experience in a digital marketing agency setting with experience in Performance Marketing and/or Integrated Digital Strategy Proven experience managing team members and/or managing project workflow among internal teams or departments Proven experience leading Enterprise level clients Proven experience leading client-facing teams in international digital marketing and advertising Client-facing experience in account management, project management and/or business development in the digital marketing industry Strong IT literacy, including proficiency in Excel and PowerPoint and experience with industry tools such as SEMRush, Moz, Ahrefs, Screaming Frog, Google Search Console and Web Analytics platforms (Google Analytics and/or Omniture) Experience auditing websites, ecommerce market places or social media profiles to determine the best strategic approach to improve performance DESIRED SKILLS AND EXPERIENCE Knowledge of a second language Experience managing teams of Account Managers or lower Experience setting and managing to account health and growth targets Prior experience running global projects with variable workloads and new business challenges

The Digital Account Manager plays a critical role in driving client retention and account growth through exceptional client service. The role is responsible for building strong, long-lasting client relationships by ensuring excellence in delivery, clear communication, and strategic guidance. With expertise in digital marketing, the Digital Account Manager leads the planning and execution of international digital marketing campaigns, ensuring client objectives are met with measurable success. They are strategic, data-driven, and client-focused, with the ability to explain digital marketing concepts clearly to clients and colleagues. DESCRIPTION Work alongside the client services team to manage clients withing the Digital Marketing space across services including but not limited to: SEO, Paid Media, Social Media, Content Creation, Content Marketing and more as relevant to the role Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s) Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content/campaign performance Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s) Manage budgets and account health aligned to company metrics in collaboration with Production teams. Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor REQUIRED SKILLS Superior written and spoken communication skills in English Independent, self-motivated, results-oriented and dynamic with careful attention to detail Exceptional problem solving and critical thinking skills Ability to work effectively under pressure to meet tight deadlines and challenging goals Basic accounting, financial tracking of client budgets Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service Willingness to travel to offsite client or sales meetings as appropriate Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Comfortable in client calls, meetings and presentations as an active contributor and/or leader of calls/meetings Familiarity with digital marketing practices, and continued evolutions in in Search Marketing, Content Marketing, Social Media Marketing and other digital marketing areas as relevant Experience managing a book of business with financial targets, and budgeting marketing/media plans Experience writing and explaining project briefs to multi-dimensional teams across digital marketing channels REQUIRED EXPERIENCE AND QUALIFICATIONS Minimum Bachelor's degree or its equivalent in marketing, communications, journalism or other related Minimum 4 years of experience in digital marketing, with experience managing clients engaged in SEO programs Minimum 3 years of digital marketing agency experience, preferably in a client facing role Strong IT literacy, including proficiency in Microsoft Word, Excel and PowerPoint DESIRED SKILLS AND EXPERIENCE Experience managing and/or servicing international accounts/clients Knowledge of a second language Experience managing clients engaged in Paid Media, Social Media, GenAI, and other Digital Marketing programs Vertical specialization in Life Sciences, Travel, Finance, and/or B2B Experience working on new business initiatives and/or agency pitch teams Experience managing Enterprise level clients

Title: Customer Service Manager Pay: $80,000 - $90,000 base + 5% bonus eligible About the Role: A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent resignation. The organization is moving quickly to fill this role due to business continuity needs and continued growth. Responsibilities: Customer Interaction & Order Management Maintain daily communication with customers, sales representatives, brokers, and large retail accounts. Process customer orders via ERP and EDI platforms, ensuring accurate transmission, mapping, and issue resolution. Manage retailer-specific requirements including routing guides, vendor portals, labeling, ticketing, and compliance documentation. Prepare internal documentation for orders, promotions, samples, and special programs. Coordinate with production planning and warehouse teams to meet customer commitments and promotional deadlines. Monitor deliveries to ensure compliance with retailer shipping requirements and service standards. Customer Service Operations Manage escalated customer complaints and resolve issues including EDI errors, chargebacks, deductions, and compliance disputes. Partner cross-functionally with Operations, Sales, Production Planning, and Quality teams to improve fulfillment and satisfaction metrics. Leadership & Performance Management Provide coaching, direction, and leadership to the customer service team. Establish and monitor KPIs including on-time delivery, fill rate, EDI accuracy, retailer scorecard performance, and promotional execution. Foster a culture of accountability, responsiveness, and continuous improvement. Requirements Bachelor's degree in Business Administration or related field. 3-5 years of customer service management experience, preferably within Manufacturing, Distribution. Hands-on experience supporting large retail accounts. Strong background working with ERP and EDI systems (SPS Commerce experience strongly preferred). Solid understanding of routing guides, vendor portals, retailer compliance, and chargeback management.

The Digital Account Manager plays a critical role in driving client retention and account growth through exceptional client service. The role is responsible for building strong, long-lasting client relationships by ensuring excellence in delivery, clear communication, and strategic guidance. With expertise in digital marketing, the Digital Account Manager leads the planning and execution of international digital marketing campaigns, ensuring client objectives are met with measurable success. They are strategic, data-driven, and client-focused, with the ability to explain digital marketing concepts clearly to clients and colleagues. DESCRIPTION Work alongside the client services team to manage clients withing the Digital Marketing space across services including but not limited to: SEO, Paid Media, Social Media, Content Creation, Content Marketing and more as relevant to the role Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s) Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content/campaign performance Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s) Manage budgets and account health aligned to company metrics in collaboration with Production teams. Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor REQUIRED SKILLS Superior written and spoken communication skills in English Independent, self-motivated, results-oriented and dynamic with careful attention to detail Exceptional problem solving and critical thinking skills Ability to work effectively under pressure to meet tight deadlines and challenging goals Basic accounting, financial tracking of client budgets Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service Willingness to travel to offsite client or sales meetings as appropriate Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Comfortable in client calls, meetings and presentations as an active contributor and/or leader of calls/meetings Familiarity with digital marketing practices, and continued evolutions in in Search Marketing, Content Marketing, Social Media Marketing and other digital marketing areas as relevant Experience managing a book of business with financial targets, and budgeting marketing/media plans Experience writing and explaining project briefs to multi-dimensional teams across digital marketing channels REQUIRED EXPERIENCE AND QUALIFICATIONS Minimum Bachelor's degree or its equivalent in marketing, communications, journalism or other related Minimum 4 years of experience in digital marketing, with experience managing clients engaged in SEO programs Minimum 3 years of digital marketing agency experience, preferably in a client facing role Strong IT literacy, including proficiency in Microsoft Word, Excel and PowerPoint DESIRED SKILLS AND EXPERIENCE Experience managing and/or servicing international accounts/clients Knowledge of a second language Experience managing clients engaged in Paid Media, Social Media, GenAI, and other Digital Marketing programs Vertical specialization in Life Sciences, Travel, Finance, and/or B2B Experience working on new business initiatives and/or agency pitch teams Experience managing Enterprise level clients

Customer Service Manager - Direct Hire Compensation: $80,000-$100,000 + 5% Bonus Reports To: Executive Vice President Schedule & Benefits: Hours: 8:30 AM-5:00 PM, fully onsite Benefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTO Job Description: Customer Service Manager The Customer Service Manager will lead the customer service function, ensuring efficient order processing, strong communication with retail partners, and proactive issue resolution. This role supports Sales, Production, and Logistics while driving customer experience standards and team performance. Key Responsibilities Customer Interaction & Order Management Maintain daily communication with customers, brokers, sales reps, and major retail partners Process customer orders via ERP and EDI platforms; ensure accurate EDI mapping and transmission Manage retailer-specific requirements (routing guides, portals, labeling, compliance documents) Prepare internal documentation for orders, promotions, samples, and special programs Coordinate with Production Planning and Warehouse to meet order deadlines and promotional commitments Ensure timely and compliant deliveries to all accounts Customer Service Operations Oversee customer complaints, including chargebacks, deductions, compliance issues, and EDI errors Work cross-functionally to resolve issues impacting fulfillment and service levels Provide backup coverage for customer service team members as needed Develop and maintain customer service procedures, tools, and best practices Leadership & Team Development Lead, coach, and support the customer service team Set KPIs including fill rate, on-time delivery, EDI accuracy, and retailer scorecard performance Promote a culture of accountability, communication, and customer focus Cross-functional Support Partner with Sales on promotional planning, inventory availability, and retailer requirements Assist with pricing updates, seasonal programs, and promotional execution Provide leadership reporting, scorecards, and performance updates Qualifications & Skills Bachelor's degree in Business Administration or related field 3-5+ years of customer service management in manufacturing, distribution, or CPG Strong ERP/EDI knowledge; SPS Commerce experience strongly preferred Strong understanding of retailer compliance, portals, routing guides, and chargeback management Excellent communication, leadership, and problem-solving skills Ability to thrive in a fast-paced, retail-driven environment with strong attention to detail Interview Process Round 1: Virtual or onsite with HR Round 2: Virtual or onsite with senior leadership

Job Title: Project Manager I Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview) Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate) Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office) Job Description: Support project management staff in completing necessary tasks/deliverables to ensure project success Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity Collaborate and communicate with both internal and external stakeholders on project status Perform necessary tasks to ensure project completion such as (but not limited to): Sending easement requests Sending contracts/invoices Confirming receipt of payment/executed contracts Releasing meters to operations personnel Checking project status and dependencies, and communicating status to internal and external stakeholders Inputting data into systems Generating reports regarding project status/health and providing to both internal and external stakeholders Processing initial customer submittals, and routing the submittals to the appropriate stakeholders Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders Attend status update calls with stakeholders, and presenting on current project status Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives Job Qualifications: Min High School Diploma or equivalent Min. 2 years analytical experience reviewing and interpreting data sets Min. 2 years project coordination/management experience Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Utility industry experience preferred Experience with database software (Access, SAP, or equivalent) Field work not required, the onsite work will be done from an business office Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well. This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented. “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping The Customer Service Manager will oversee day-to-day service operations, ensure exceptional customer experiences, and help strengthen internal communication to support on-time delivery, product quality, and customer satisfaction. Key Responsibilities Manage and lead a small customer service team, including hiring, coaching, training, and performance development. Serve as the primary escalation point for customer issues, ensuring timely and effective resolution. Develop and implement customer service standards, metrics, and best practices tailored to a manufacturing environment. Oversee order entry, changes, cancellations, and status updates to ensure accuracy and timely processing. Partner with production scheduling, purchasing, and shipping to resolve order delays, inventory issues, or lead-time challenges. Monitor open orders, backlogs, and fulfillment performance to ensure transparency and customer alignment. Build strong relationships with customers through proactive communication, responsiveness, and problem-solving. Provide product information, pricing support, and technical guidance as needed in collaboration with engineering and sales. Maintain clear documentation of customer interactions, service issues, and resolutions. Identify service gaps and opportunities to improve processes, tools, and communication across departments. Implement systems or workflows to strengthen accuracy in order handling, customer follow-up, and internal coordination. Partner with leadership to support continuous improvement initiatives, potentially including ERP enhancements or customer portals. Qualifications 5-10+ years of customer service experience, ideally within a manufacturing, distribution, or industrial environment. Prior experience supervising or managing customer service teams. Strong understanding of order management, production workflows, and supply chain. Bachelors Degree preferred

Serve as Export Control Subject Matter Expert (SME), providing authoritative guidance on U.S. export regulations (EAR, ITAR) and supporting global manufacturing Fortune 500 company's global compliance strategy. Develop and maintain global export control standards, monitor legal/regulatory changes, and assess their impact on business operations worldwide. Conduct audits, health checks, and risk analysis while advising business units, central departments, and authorities on compliance requirements. Require 8+ years of export control experience, a law or associate degree, strong analytical and communication skills, and proven ability to influence and collaborate across all organizational levels. Opportunity to shape global export control processes in a dynamic, international environment with exposure to cross-border regulations and strategic decision-making.

Account Manager - Client Growth & Relationship Focused Employment Type: Full-time, Salaried At Entech, we believe digital transformation starts with people. That's why our approach goes beyond tech-we combine strategy, implementation, and human-centric thinking to solve real business challenges for our clients. We're looking for a strategic, relationship-focused Account Manager to join our company. In this role, you'll drive growth within both new and existing client organizations-building trust, uncovering needs, and delivering solutions that move the needle. If you're energized by deep client engagement and long-term partnerships, this is the opportunity for you. What You'll Do: Build and manage long-term client relationships with a focus on strategic growth Identify and pursue new opportunities within both current client organizations and potential new ones Present tailored IT consulting solutions that address real business challenges Collaborate with internal delivery teams to ensure high-quality execution Act as a strategic advisor-helping clients think ahead and solve emerging issues Monitor client satisfaction and proactively suggest improvements Who You Are: A relationship-builder who earns trust and drives value over time Proven track record of growing accounts and expanding client relationships Skilled at navigating complex organizations and influencing decision-makers Experienced in IT delivery or a business role closely aligned with IT services Strategic and entrepreneurial-you own your book of business and always look for growth Consultative, creative, and naturally client-focused Comfortable balancing relationship expansion with proactive business development What You Bring: 6+ years of relationship management experience with Fortune 1000 clients Background in IT delivery or a business function tied to IT solutions Demonstrated success growing accounts across multiple business units or functions Strong negotiation and stakeholder management skills Ability to create and present custom-fit solutions for diverse client needs Bachelor's degree required What We Offer: Medical, Dental, and Vision coverage 401(k) benefits Paid Time Off (PTO) A full-time, salaried role based onsite/hybrid at our Malvern, PA office A collaborative, entrepreneurial environment where your impact is recognized

ACCOUNT MANAGERWe are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!OVERVIEW OF POSITIONThe Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.SKILLS REQUIRED:Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following: Attending site visits. Attending client meetings or conference calls. Pre-book transportation Pre-book field staff Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities: Communicate with Client to confirm all needs are correct based on the contract. Communicate with Hotel contact. Communicate with Vendors and confirm vendor contracts. Conduct site visits with or without clients with vendors. Breakout Arrival and Departure manifests Book transportation Order Field Staff Order any necessary merchandise or supplies. Generate Program Recap and distribute to clients, hotels, and internal contacts. Generate Staff instructions and Staff paperwork. Assist clients if they need additional items for their program. Generating Service Agreement AddendumsOn-site Operations Include Attending client/hotel pre-cons Meet with clients to go over the program. Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc. Update manifests Update transportation needs. Update field staff requests.Conclusion of program Update XE costing sheets. Reconcile any vendor invoices. Create Preliminary Invoice Organizing file for Billing Review Final Invoice with Billing Review P&L Follow up with client with Final Invoice and EvaluationAdditional General Responsibilities Lead by example Perform supervisory duties, including hiring or terminating team members. xevrcyc Exercises discretion and independent judgement Other duties as assigned Special Requirement: Must have a valid driver's license with a safe driving record.full Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity PIbe3c6e1299b4-38

Job Title: Account Manager Industry: Landscaping / Commercial Services Pay: $70,000 - $80,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that provides design, development, maintenance, and enhancement solutions for a variety of clients. They pride themselves on delivering high-quality service and maintaining long-term client relationships. Job Description: We are seeking a hands-on Account Manager to serve as the primary contact for client accounts. This role focuses on relationship building, overseeing field operations, and ensuring the delivery of high-quality landscaping services. You'll drive client satisfaction, retention, and revenue growth while supporting and coaching field teams. Key Responsibilities: Serve as the main point of contact for assigned client accounts. Conduct regular site visits to monitor service quality and client satisfaction. Identify opportunities for enhancement projects and develop proposals. Resolve client issues and address concerns proactively. Partner with Operations and Branch leadership to ensure service expectations are met. Monitor account renewals, financial performance, and profitability. Support hiring, training, and coaching of field crews. Ensure compliance with all safety regulations and branch policies. Maintain accurate records in CRM systems and assist with administrative reporting. Qualifications: 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry. Associate's degree in business or related field, or equivalent work experience. Strong client relationship management and communication skills. Proven ability to lead, coach, and develop teams. Proficiency with MS Office and CRM systems. Valid driver's license Background and MVR checks required Additional Details: Reports To: Branch Manager Type: Full-time, On-site Schedule: 40 hours/week, standard business hours Start Date: Typically within 2-3 weeks of 1st interview Interview Process: 1st on-site with Branch Manager; 2nd virtual panel with leadership team Perks: Company vehicle option (fuel and insurance covered; $45/week deduction for personal use) Opportunity to manage and grow accounts within a leading landscaping organization Direct impact on client satisfaction and branch success Benefits (401k, Medical, Dental, Vision): PTO / Paid Time Off Health, Dental, and Vision coverage 401(k) retirement plan Employee stock purchase plan Health & wellness programs Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. How you'll make an impact Members of the Gallagher Select Client Service Team (CST) focus on building out custom solutions geared toward our small business clients, and our service model is specifically designed to support these clients' special needs. Are you looking for the opportunity to work with a variety of clients across many business backgrounds? Do you thrive in a team environment versus being solely responsible for your own clients? Are you a self-starter who prefers to work remotely from home? If so, then the CST is the place for you! CST teammates are accountable for delivering high quality and efficient service to external clients through the day-to-day account management of our assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports directly into one of the Center's Client Service Supervisors. Teammates are directly contributing to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, business referrals, and fostering a culture of performance and continuous improvement. You'll be successfully and profitably managing renewals on an assigned group of accounts each month, simultaneously building, solidifying, and expanding relationships with existing clients by providing exceptional ongoing care. Teammates ensure that the best possible solutions are delivered to the client in a high-quality & timely manner, including their existing business along with driving the sale of additional services and lines of coverage via referrals to our Gallagher partners. The CST is open Monday through Friday from 9:00am - 7:00pm central time. This position is a 40-hour work week, 8 hours per day. #Remote #LI-LO1 About You Required Skills and Qualifications: * Bachelor's degree with 1+ years client service and insurance experience -OR- High School degree/GED with 3+ years client service and insurance experience * Active Property and Casualty license * Dependable Internet access * Ability to balance inbound phone calls, tasks, and emails * Comfortably builds rapport over the phone and engages clients in consultative discussions * Effectively manages/balances multiple and sometimes competing priorities * Strong written and verbal communication skills Preferred: * EPIC experience * Proficiency in using technology (Microsoft Office, etc.) as a tool to maximize productivity and quality * Scheduling flexibility Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.