Client Services Manager jobs at Arthur J. Gallagher & Co. Human Resources & Compensation Consulting Practice (formerly Companalysis)

As a General Manager you will plan, manage, and guide contracted services for multiple sites for a client or for multiple clients normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client(s), services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities The successful General Manager: Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

The Catering Services Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. Job Responsibilities ? Develop and complete catering solutions to meet customers? needs ? Develop and maintain effective client and customer rapport ? Deliver consistent quality in planning and carrying out events ? Facilitate the delivery of prepared food and set up of events crafted from banquet event orders ? Assist clients in planning special events and providing creative solutions to clients? needs ? Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation ? Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event ? Responsible for delivering food and labor targets ? Responsible for execution of catering events of varied size and scope including staffing and management ? Ensure accurate reporting of all catering related revenue, expenses, and receivables ? Recruit, train, schedule and develop team members ? Ensure compliance with all food, occupational, and environmental safety policies At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 2 years of experience ? Prior experience in a management or supervisory role preferred ? Previous experience in events, hospitality and catering preferred ? Requires a bachelor?s degree or equivalent experience ? Available to work event-based hours ? Must have excellent communications skills ? Complete Food Handlers and Alcohol Service Certifications as required ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Ability to stand for extended periods of time EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. COMPENSATION: The salary range for this position is $92,500 to $105,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

This Role Is Onsite in Troy, MI Who We Are Looking For Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers. The individual in this role will work closely with clients and company employees to establish objectives and define specifications and solution requirements. The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders. What YOU Will Be Doing Gain an understanding of the company product: Policy, Rating, Claims, Billing, Reinsurance, Insured Portal, and Business Intelligence. Serve as the primary point of contact for our clients, foster strong relationships and ensure exceptional customer satisfaction. Understand the customer's products, operations, and structure. Study the customer business; interview key customer personnel and company staff who have worked with customer; identify and evaluate additional needs; and analyze opportunities. Review client business processes, provide feedback, and identify areas of opportunity for the company. Guide the customer on the proper use, implementation, and maintenance of company. Oversee and drive full implementation processes, leveraging internal and client resources. Collaborate with the customer and internal teams to ensure successful implementation of client projects; manage timelines, resources, and deliverables. Conduct regular status meetings with clients to provide updates on design decisions and general project progress, as well as gather feedback. Analyze data and generate reports using tools like Excel to track project metrics and performance indicators. What It Takes (some or all) Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred) Minimum of 5 years of IT package implementation experience Outstanding communication skills (written and verbal), with a focus on client interactions Ability to comprehend complex business specifications and translate them into actionable plans Experience with Agile practices and methodology Ability to de-escalate project/client conflicts and offer creative solutions Expertise in Microsoft Excel and other relevant tools Demonstrated leadership and negotiation abilities Compensation depends on experience but is typically $90K-$140K annually.

We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team. The application deadline for this role is XX/XX/XXXX. Customer Success Manager Responsibilities: Build and nurture strong client relationships, acting as the main point of contact throughout campaigns. Manage end-to-end campaign setup, including creative production, asset review, and trafficking. Monitor campaign performance, optimize media plans, and deliver insights to maximize results. Collaborate with internal teams to align campaign strategies and ensure client satisfaction. Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth. Customer Success Manager Qualifications: Bachelor's degree in Sales, Advertising, Marketing, or Business. At least 3 years of experience in digital media planning and/or buying. Strong knowledge of industry metrics and advertising ecosystems. Excellent customer service skills with the ability to translate client needs into effective recommendations. Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools. Perks and Benefits: Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

Title: Customer Service Manager Pay: $80,000 - $90,000 base + 5% bonus eligible About the Role: A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent resignation. The organization is moving quickly to fill this role due to business continuity needs and continued growth. Responsibilities: Customer Interaction & Order Management Maintain daily communication with customers, sales representatives, brokers, and large retail accounts. Process customer orders via ERP and EDI platforms, ensuring accurate transmission, mapping, and issue resolution. Manage retailer-specific requirements including routing guides, vendor portals, labeling, ticketing, and compliance documentation. Prepare internal documentation for orders, promotions, samples, and special programs. Coordinate with production planning and warehouse teams to meet customer commitments and promotional deadlines. Monitor deliveries to ensure compliance with retailer shipping requirements and service standards. Customer Service Operations Manage escalated customer complaints and resolve issues including EDI errors, chargebacks, deductions, and compliance disputes. Partner cross-functionally with Operations, Sales, Production Planning, and Quality teams to improve fulfillment and satisfaction metrics. Leadership & Performance Management Provide coaching, direction, and leadership to the customer service team. Establish and monitor KPIs including on-time delivery, fill rate, EDI accuracy, retailer scorecard performance, and promotional execution. Foster a culture of accountability, responsiveness, and continuous improvement. Requirements Bachelor's degree in Business Administration or related field. 3-5 years of customer service management experience, preferably within Manufacturing, Distribution. Hands-on experience supporting large retail accounts. Strong background working with ERP and EDI systems (SPS Commerce experience strongly preferred). Solid understanding of routing guides, vendor portals, retailer compliance, and chargeback management.

Customer Service Manager - Direct Hire Compensation: $80,000-$100,000 + 5% Bonus Reports To: Executive Vice President Schedule & Benefits: Hours: 8:30 AM-5:00 PM, fully onsite Benefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTO Job Description: Customer Service Manager The Customer Service Manager will lead the customer service function, ensuring efficient order processing, strong communication with retail partners, and proactive issue resolution. This role supports Sales, Production, and Logistics while driving customer experience standards and team performance. Key Responsibilities Customer Interaction & Order Management Maintain daily communication with customers, brokers, sales reps, and major retail partners Process customer orders via ERP and EDI platforms; ensure accurate EDI mapping and transmission Manage retailer-specific requirements (routing guides, portals, labeling, compliance documents) Prepare internal documentation for orders, promotions, samples, and special programs Coordinate with Production Planning and Warehouse to meet order deadlines and promotional commitments Ensure timely and compliant deliveries to all accounts Customer Service Operations Oversee customer complaints, including chargebacks, deductions, compliance issues, and EDI errors Work cross-functionally to resolve issues impacting fulfillment and service levels Provide backup coverage for customer service team members as needed Develop and maintain customer service procedures, tools, and best practices Leadership & Team Development Lead, coach, and support the customer service team Set KPIs including fill rate, on-time delivery, EDI accuracy, and retailer scorecard performance Promote a culture of accountability, communication, and customer focus Cross-functional Support Partner with Sales on promotional planning, inventory availability, and retailer requirements Assist with pricing updates, seasonal programs, and promotional execution Provide leadership reporting, scorecards, and performance updates Qualifications & Skills Bachelor's degree in Business Administration or related field 3-5+ years of customer service management in manufacturing, distribution, or CPG Strong ERP/EDI knowledge; SPS Commerce experience strongly preferred Strong understanding of retailer compliance, portals, routing guides, and chargeback management Excellent communication, leadership, and problem-solving skills Ability to thrive in a fast-paced, retail-driven environment with strong attention to detail Interview Process Round 1: Virtual or onsite with HR Round 2: Virtual or onsite with senior leadership

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Job Title Manager - Strategy & Analytics Cartesian is a specialist consulting firm with over 35 years of experience serving the global telecommunications, media, and technology (TMT) sectors. We partner with clients worldwide to design and implement practical strategies, data-driven transformations, and technology solutions that drive growth and operational efficiency. Our expertise spans analytics, strategy, technical services, content security, and management consulting. Our Strategy & Analytics team partners with companies and investors in the technology, media, and telecommunications (TMT) sector to uncover opportunities and drive performance. We combine strategic thinking, deep data insights, and technical expertise to tackle critical challenges across our clients' organizations. Our work spans branding and marketing strategy, sales optimization, operational efficiency, policy and regulatory analysis, financial modeling, data science, and more. We're a team of smart, curious, and collaborative individuals from diverse backgrounds, united by a shared passion for solving complex, ambiguous problems in an ever-evolving world. Role Overview We are seeking a Manager to join our talented team! As a Manager at Cartesian, you will be responsible for leading engagements that drive value and growth for our clients. We're looking for candidates who are highly motivated, entrepreneurial and intellectually curious. You will lead end-to-end engagements with team of 2-5 consultants, and you will be responsible for client management, workstream definition and oversight, analysis structuring, research planning/execution, strategy definition, as well as creating deliverables for internal and external clients - All in a in a fast-paced, collaborative environment! What You'll Bring 5-8 years of relevant consulting experience, with at least 1-2 years successfully overseeing impactful engagements with strategy/analytics themes A strong interest in the communications, media, and technology sectors A proven track record of navigating complex/ambiguous problems to develop thoughtful/innovative solutions that are aligned with client objectives A passion for working with large datasets to inform recommendations An ability to break down complicated ideas, processes, and data into intuitive visual frameworks Strong written, verbal, and presentation skills, and a natural ability to build and tell compelling executive narratives, while maintaining a strong command of the underlying detail A self-starter drive to proactively set priorities and execute them in a fast-paced entrepreneurial environment Demonstrated success managing and mentoring consultants/analysts Experience overseeing teams that use a range of data tools/languages to conduct/automate analysis and derive insights (e.g., Alteryx, SQL, QGIS, Python, R, Tableau, Qlik, etc.) MBA preferred, but not required Additional Skills We Value Corporate strategy development Business case development and financial analysis Market/competitive analysis and opportunity prioritization Sales and marketing optimization Product and customer analytics Qualitative/quantitative primary market research Machine learning, predictive modeling, and geospatial analytics Communications networks, including technology, design, and engineering Data process design and automation What We Offer - Competitive compensation and performance-based bonuses - Learning & development programs and mentorship - Exposure to high-impact projects - Volunteer events that support giving back to our local communities - Weekly company-sponsored team social - Annual summer party, holiday party, and other fun events Employment Type Full-time | Hybrid | Boston, MA This position has low travel requirements for most engagements; however, this can vary depending on client needs. Compensation The expected salary range for this position is $155,000-210,000 USD annually, depending on experience, and skills. In addition to base salary, employees are eligible for a performance-based bonus and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and professional development opportunities. Cartesian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not tolerate discrimination or harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local law.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. How you'll make an impact Members of the Gallagher Select Client Service Team (CST) focus on building out custom solutions geared toward our small business clients, and our service model is specifically designed to support these clients' special needs. Are you looking for the opportunity to work with a variety of clients across many business backgrounds? Do you thrive in a team environment versus being solely responsible for your own clients? Are you a self-starter who prefers to work remotely from home? If so, then the CST is the place for you! CST teammates are accountable for delivering high quality and efficient service to external clients through the day-to-day account management of our assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports directly into one of the Center's Client Service Supervisors. Teammates are directly contributing to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, business referrals, and fostering a culture of performance and continuous improvement. You'll be successfully and profitably managing renewals on an assigned group of accounts each month, simultaneously building, solidifying, and expanding relationships with existing clients by providing exceptional ongoing care. Teammates ensure that the best possible solutions are delivered to the client in a high-quality & timely manner, including their existing business along with driving the sale of additional services and lines of coverage via referrals to our Gallagher partners. The CST is open Monday through Friday from 9:00am - 7:00pm central time. This position is a 40-hour work week, 8 hours per day. #Remote #LI-LO1 About You Required Skills and Qualifications: * Bachelor's degree with 1+ years client service and insurance experience -OR- High School degree/GED with 3+ years client service and insurance experience * Active Property and Casualty license * Dependable Internet access * Ability to balance inbound phone calls, tasks, and emails * Comfortably builds rapport over the phone and engages clients in consultative discussions * Effectively manages/balances multiple and sometimes competing priorities * Strong written and verbal communication skills Preferred: * EPIC experience * Proficiency in using technology (Microsoft Office, etc.) as a tool to maximize productivity and quality * Scheduling flexibility Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.