Client Service Manager II
Senior client manager job at Arthur J. Gallagher & Co. Human Resources & Compensation Consulting Practice (formerly Companalysis)
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We are seeking a Personal Lines Account Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a remote opportunity and the typical working hours are Monday through Friday from 8:30 am to 5 pm.
How you'll make an impact
* Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
* Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
* Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience.
* Fostering a culture of performance and continuous improvement.
* Delivers consistent, high quality client service as defined by AJG operational standards and practices.
* Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
* Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
* Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
* Leverages systems, services and resources to execute work in an effective and efficient manner.
* Comfortably engages others in a consultative business oriented discussion.
* Basic understanding of professional and industry standards/practices.
* Ability to learn and adapt to new systems, processes and skills quickly.
* Effectively manages/balances multiple and sometimes competing priorities.
About You
Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred.
Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause.
#LI-TW1
#LI-Remote
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
* Medical/dental/vision plans, which start from day one!
* Life and accident insurance
* 401(K) and Roth options
* Tax-advantaged accounts (HSA, FSA)
* Educational expense reimbursement
* Paid parental leave
Other benefits include:
* Digital mental health services (Talkspace)
* Flexible work hours (availability varies by office and job function)
* Training programs
* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
* Charitable matching gift program
* And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Client Partner
Troy, MI jobs
This Role Is Onsite in Troy, MI
Who We Are Looking For
Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers. The individual in this role will work closely with clients and company employees to establish objectives and define specifications and solution requirements. The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders.
What YOU Will Be Doing
Gain an understanding of the company product: Policy, Rating, Claims, Billing, Reinsurance, Insured Portal, and Business Intelligence.
Serve as the primary point of contact for our clients, foster strong relationships and ensure exceptional customer satisfaction.
Understand the customer's products, operations, and structure.
Study the customer business; interview key customer personnel and company staff who have worked with customer; identify and evaluate additional needs; and analyze opportunities.
Review client business processes, provide feedback, and identify areas of opportunity for the company.
Guide the customer on the proper use, implementation, and maintenance of company.
Oversee and drive full implementation processes, leveraging internal and client resources.
Collaborate with the customer and internal teams to ensure successful implementation of client projects; manage timelines, resources, and deliverables.
Conduct regular status meetings with clients to provide updates on design decisions and general project progress, as well as gather feedback.
Analyze data and generate reports using tools like Excel to track project metrics and performance indicators.
What It Takes (some or all)
Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred)
Minimum of 5 years of IT package implementation experience
Outstanding communication skills (written and verbal), with a focus on client interactions
Ability to comprehend complex business specifications and translate them into actionable plans
Experience with Agile practices and methodology
Ability to de-escalate project/client conflicts and offer creative solutions
Expertise in Microsoft Excel and other relevant tools
Demonstrated leadership and negotiation abilities
Compensation depends on experience but is typically $90K-$140K annually.
Client Engagement Manager
Cupertino, CA jobs
Vendor Project Manager/Client Engagement Manager - R&D
A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding/offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment!
Position Overview:
The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement.
Leadership & Team Management
Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
Mentor and guide consultants through onboarding, performance management, and career development.
Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing.
Client Engagement & Relationship Management
Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues.
Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access.
Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW).
Project & Performance Management
Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met.
Monitor supplier and consultant performance, providing regular status reports and visibility into project progress.
Operational Excellence & Organization
Create and maintain consultant trackers, playbooks, and documentation to support efficient operations.
Approve and monitor timecards, overtime, and time-off requests.
Organize consultant care activities, recognition programs, and social events (both in-person and virtual).
Strategic Planning
Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions.
Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation.
Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment.
Collaborate with Kforce Consulting Solutions (KCS)/Delivery Performance (DP) to ensure services outlined in the SOW are delivered.
Work with team lead to deliver regular status updates to provide visibility into project progress.
Collaborate with clients and teams to find ways to improve efficiency and processes.
Background Requirements
Technology background with familiarity in software and hardware systems.
Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production.
Ability to translate technical requirements into business solutions and manage technical teams effectively.
Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency.
Candidate must be able to be onsite 5 days a week in Silicon Valley
Customer Success Manager [80695]
Culver City, CA jobs
We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team.
The application deadline for this role is XX/XX/XXXX.
Customer Success Manager Responsibilities:
Build and nurture strong client relationships, acting as the main point of contact throughout campaigns.
Manage end-to-end campaign setup, including creative production, asset review, and trafficking.
Monitor campaign performance, optimize media plans, and deliver insights to maximize results.
Collaborate with internal teams to align campaign strategies and ensure client satisfaction.
Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth.
Customer Success Manager Qualifications:
Bachelor's degree in Sales, Advertising, Marketing, or Business.
At least 3 years of experience in digital media planning and/or buying.
Strong knowledge of industry metrics and advertising ecosystems.
Excellent customer service skills with the ability to translate client needs into effective recommendations.
Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools.
Perks and Benefits:
Medical, Dental, and Vision Insurance.
Life Insurance.
401(k) Program.
Commuter Benefit.
eLearning and Ongoing Training.
Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
Customer Success Manager
Berkeley, CA jobs
Berkeley, CA | Full-Time | On-Site
Compensation: $100,000 - $130,000 per year
Key Responsibilities:
Lead and mentor a team to achieve performance, quality, and service goals.
Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations.
Motivate, train, and develop team members to perform at their highest potential.
Oversee daily operations, including scheduling, workload distribution, and adherence to processes.
Foster open and consistent communication with clients, strengthening long-term partnerships.
Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues.
Monitor and assess team communications to ensure a high level of customer experience.
Collaborate with leadership to implement process improvements and drive team performance.
Communicate effectively across departments to support client needs and continuous improvement.
Qualifications:
Minimum 5 years of experience in a customer service or experience management role.
Proven ability to lead, coach, and hold a team accountable to defined performance standards.
Strong leadership presence with a focus on team development and consistent follow-through
Excellent problem-solving, decision-making, and interpersonal skills.
Experience with ERP systems preferred.
Exceptional written and verbal communication skills.
Search managed by: Carly Dilworth
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to:
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Technical Customer Success Manager
Trenton, NJ jobs
Role
As a Technical Customer Success Manager, you will serve as a strategic partner to our customers, helping them unlock the full value of our platform. You'll own the customer experience end-to-end-guiding users through onboarding, driving adoption, and supporting long-term retention and growth. Success in this role requires combining deep construction scheduling expertise with excellent customer relationship skills.
This is a highly technical position that requires hands-on experience with CPM scheduling software and a solid understanding of construction project management workflows. You'll work closely with customers to refine their scheduling processes, lead pilot projects and proof-of-concepts (POCs) and offer strategic guidance on best practices.
You'll also collaborate closely with sales, product, and engineering teams, ensuring customer feedback directly informs product enhancements and new features.
Key Responsibilities
Customer Onboarding & Adoption: Lead hands-on onboarding sessions and ensure customers are set up for long-term success from day one.
Relationship Management: Build and maintain strong relationships with key stakeholders to promote engagement and retention.
Technical Training & Guidance: Provide expert support on construction scheduling best practices, especially for teams transitioning from tools like Oracle Primavera P6 or Microsoft Project.
Pilot & POC Leadership: Manage and support customer pilots and POCs, helping organizations evaluate and realize the platform's value.
Retention & Expansion: Identify upsell and cross-sell opportunities and partner with sales to drive account growth.
Customer Advocacy: Act as the customer's voice, communicating insights and feature requests to product and engineering.
Support & Troubleshooting: Assist customers with technical challenges and coordinate with internal teams to ensure fast resolution.
Data-Driven Oversight: Monitor customer usage and engagement data to proactively surface risks and opportunities for optimization.
What We're Looking For
5+ years of experience in construction project management (PM, Superintendent, or Project Engineer roles).
Deep knowledge of CPM scheduling and construction workflows.
Hands-on experience with CPM scheduling tools such as Oracle Primavera P6, Microsoft Project, or similar platforms.
Experience with data center construction (preferred).
Track record of driving customer satisfaction, retention, and account expansion.
Experience managing customer pilots and POCs.
Strong troubleshooting skills with the ability to provide clear, actionable technical solutions.
Bachelor's degree in Construction Management or Civil Engineering, or equivalent experience.
Excellent written and verbal communication skills with the ability to simplify complex concepts.
Strong relationship-building skills across both technical and non-technical audiences.
Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
Willingness to travel up to 30%.
Compensation
$125,000-$140,000 per year
Direct Client:: W2 position:: Need R/Python & Stored Procedure Developer with Health Insurance Exp.:: Jacksonville, FL (Hybrid)
Jacksonville, FL jobs
GC and USC only
====================
Job Title: R/Python & Stored Procedure Developer
Responsible for development, programming, coding of Information Technology solutions using R/Python. Responsible for documentation of the system, conduct unit tests, peer code reviews and maintenance of internally developed applications, evaluation and performance testing of purchased products. Responsible for including IT Controls to protect the confidentiality, integrity, as well as availability of the application and data processed or output by the application.
REQUIREMENTS:
•10+ years related work experience, Professional experience with technical design and coding in the IT industry
•3+ years experience with R and SQL/Stored Procedures.
• Experience with unit testing, release procedures, coding design and documentation protocol as well as change management procedures
• In-depth understanding of the systems development life cycle
• Require database knowledge in; SQL, DB2/Netezza or SQL Server.
• Responsible for development, programming, coding of Information Technology solutions using Python
• Responsible for documentation of the system, conduct unit tests, peer code reviews and maintenance of internally developed applications, evaluation and performance testing of purchased products.
• Responsible for including IT Controls to protect the confidentiality, integrity, as well as availability of the application and data processed or output by the application.
• Excellent understanding of RESTful Architecture style.
• We expect the candidate to have ability to take methodical approach to evaluate various libraries with pros and cons to meet business / technical requirements.
• Excellent understanding of R and Python programming mode and required libraries.
• Must have demonstrated experience working with REST APIs using Python.
• Must have demonstrated experience processing batch files using Python
• Must have demonstrated experience developing scheduling of batch processes
• Proficiency using standard desktop applications such as MS Suite and flowcharting tools such as Visio
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
PREFERRED QUALIFICATIONS:
• Various Domain experience; Health Care, Financial, etc
• Experience using Agile, Waterfall, or hybrid methodology
• Specific tools, languages and specialty skills may vary
Engagement Manager -Decision Science
San Jose, CA jobs
Engagement Manager - Decision Science
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart.
Key Responsibilities
Serve as the primary point of contact for senior client stakeholders as strategic partner.
Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes.
Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities.
Foster collaboration across multi-disciplinary teams and drive delivery excellence.
Identify opportunities to deepen client relationships and expand engagement scope.
Contribute to thought leadership and practice growth initiatives.
Core Requirements (Must Have)
10-14 years of experience in analytics consulting or decision science leadership roles.
Proven ability to manage senior client relationships and deliver complex programs.
Strong problem-solving mindset with first-principles thinking.
Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields
Excellent communication and team leadership skills; ability to mentor and build high-performing teams.
Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach.
Preferred Skills (Good to Have)
Familiarity with SQL and Python for problem-solving (hands-on).
Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix
Exposure to project management frameworks e.g. agile, waterfall, scrum
Exposure to product management concepts e.g. PRD, backlog grooming, user stories
Experience in digital analytics, experimentation, and data-driven decision-making.
Understanding of Adobe Analytics concepts and digital data structures.
Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting).
Interest in emerging GenAI applications and trends.
Location
Bay Area, CA (onsite ~3 days/week)
Equal Opportunity Employer
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Engagement Manager
Boston, MA jobs
Job Title
Manager - Strategy & Analytics
Cartesian is a specialist consulting firm with over 35 years of experience serving the global telecommunications, media, and technology (TMT) sectors. We partner with clients worldwide to design and implement practical strategies, data-driven transformations, and technology solutions that drive growth and operational efficiency. Our expertise spans analytics, strategy, technical services, content security, and management consulting.
Our Strategy & Analytics team partners with companies and investors in the technology, media, and telecommunications (TMT) sector to uncover opportunities and drive performance. We combine strategic thinking, deep data insights, and technical expertise to tackle critical challenges across our clients' organizations. Our work spans branding and marketing strategy, sales optimization, operational efficiency, policy and regulatory analysis, financial modeling, data science, and more. We're a team of smart, curious, and collaborative individuals from diverse backgrounds, united by a shared passion for solving complex, ambiguous problems in an ever-evolving world.
Role Overview
We are seeking a Manager to join our talented team! As a Manager at Cartesian, you will be responsible for leading engagements that drive value and growth for our clients. We're looking for candidates who are highly motivated, entrepreneurial and intellectually curious. You will lead end-to-end engagements with team of 2-5 consultants, and you will be responsible for client management, workstream definition and oversight, analysis structuring, research planning/execution, strategy definition, as well as creating deliverables for internal and external clients - All in a in a fast-paced, collaborative environment!
What You'll Bring
5-8 years of relevant consulting experience, with at least 1-2 years successfully overseeing impactful engagements with strategy/analytics themes
A strong interest in the communications, media, and technology sectors
A proven track record of navigating complex/ambiguous problems to develop thoughtful/innovative solutions that are aligned with client objectives
A passion for working with large datasets to inform recommendations
An ability to break down complicated ideas, processes, and data into intuitive visual frameworks
Strong written, verbal, and presentation skills, and a natural ability to build and tell compelling executive narratives, while maintaining a strong command of the underlying detail
A self-starter drive to proactively set priorities and execute them in a fast-paced entrepreneurial environment
Demonstrated success managing and mentoring consultants/analysts
Experience overseeing teams that use a range of data tools/languages to conduct/automate analysis and derive insights (e.g., Alteryx, SQL, QGIS, Python, R, Tableau, Qlik, etc.)
MBA preferred, but not required
Additional Skills We Value
Corporate strategy development
Business case development and financial analysis
Market/competitive analysis and opportunity prioritization
Sales and marketing optimization
Product and customer analytics
Qualitative/quantitative primary market research
Machine learning, predictive modeling, and geospatial analytics
Communications networks, including technology, design, and engineering
Data process design and automation
What We Offer
- Competitive compensation and performance-based bonuses
- Learning & development programs and mentorship
- Exposure to high-impact projects
- Volunteer events that support giving back to our local communities
- Weekly company-sponsored team social
- Annual summer party, holiday party, and other fun events
Employment Type
Full-time | Hybrid | Boston, MA
This position has low travel requirements for most engagements; however, this can vary depending on client needs.
Compensation
The expected salary range for this position is $155,000-210,000 USD annually, depending on experience, and skills. In addition to base salary, employees are eligible for a performance-based bonus and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and professional development opportunities.
Cartesian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not tolerate discrimination or harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local law.
Engagement Manager -Decision Science
Santa Rosa, CA jobs
Engagement Manager - Decision Science
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart.
Key Responsibilities
Serve as the primary point of contact for senior client stakeholders as strategic partner.
Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes.
Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities.
Foster collaboration across multi-disciplinary teams and drive delivery excellence.
Identify opportunities to deepen client relationships and expand engagement scope.
Contribute to thought leadership and practice growth initiatives.
Core Requirements (Must Have)
10-14 years of experience in analytics consulting or decision science leadership roles.
Proven ability to manage senior client relationships and deliver complex programs.
Strong problem-solving mindset with first-principles thinking.
Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields
Excellent communication and team leadership skills; ability to mentor and build high-performing teams.
Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach.
Preferred Skills (Good to Have)
Familiarity with SQL and Python for problem-solving (hands-on).
Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix
Exposure to project management frameworks e.g. agile, waterfall, scrum
Exposure to product management concepts e.g. PRD, backlog grooming, user stories
Experience in digital analytics, experimentation, and data-driven decision-making.
Understanding of Adobe Analytics concepts and digital data structures.
Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting).
Interest in emerging GenAI applications and trends.
Location
Bay Area, CA (onsite ~3 days/week)
Equal Opportunity Employer
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Engagement Manager -Decision Science
San Francisco, CA jobs
Engagement Manager - Decision Science
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart.
Key Responsibilities
Serve as the primary point of contact for senior client stakeholders as strategic partner.
Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes.
Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities.
Foster collaboration across multi-disciplinary teams and drive delivery excellence.
Identify opportunities to deepen client relationships and expand engagement scope.
Contribute to thought leadership and practice growth initiatives.
Core Requirements (Must Have)
10-14 years of experience in analytics consulting or decision science leadership roles.
Proven ability to manage senior client relationships and deliver complex programs.
Strong problem-solving mindset with first-principles thinking.
Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields
Excellent communication and team leadership skills; ability to mentor and build high-performing teams.
Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach.
Preferred Skills (Good to Have)
Familiarity with SQL and Python for problem-solving (hands-on).
Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix
Exposure to project management frameworks e.g. agile, waterfall, scrum
Exposure to product management concepts e.g. PRD, backlog grooming, user stories
Experience in digital analytics, experimentation, and data-driven decision-making.
Understanding of Adobe Analytics concepts and digital data structures.
Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting).
Interest in emerging GenAI applications and trends.
Location
Bay Area, CA (onsite ~3 days/week)
Equal Opportunity Employer
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Engagement Manager -Decision Science
Fremont, CA jobs
Engagement Manager - Decision Science
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart.
Key Responsibilities
Serve as the primary point of contact for senior client stakeholders as strategic partner.
Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes.
Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities.
Foster collaboration across multi-disciplinary teams and drive delivery excellence.
Identify opportunities to deepen client relationships and expand engagement scope.
Contribute to thought leadership and practice growth initiatives.
Core Requirements (Must Have)
10-14 years of experience in analytics consulting or decision science leadership roles.
Proven ability to manage senior client relationships and deliver complex programs.
Strong problem-solving mindset with first-principles thinking.
Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields
Excellent communication and team leadership skills; ability to mentor and build high-performing teams.
Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach.
Preferred Skills (Good to Have)
Familiarity with SQL and Python for problem-solving (hands-on).
Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix
Exposure to project management frameworks e.g. agile, waterfall, scrum
Exposure to product management concepts e.g. PRD, backlog grooming, user stories
Experience in digital analytics, experimentation, and data-driven decision-making.
Understanding of Adobe Analytics concepts and digital data structures.
Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting).
Interest in emerging GenAI applications and trends.
Location
Bay Area, CA (onsite ~3 days/week)
Equal Opportunity Employer
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Engagement Manager - Biotech
San Jose, CA jobs
We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation.
This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF.
Key Responsibilities:
Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders.
Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics.
Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery.
Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction.
Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value.
Key Qualifications:
Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows.
3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication.
Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination.
Excellent communication skills with the ability to interface credibly with both scientific and business audiences.
Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs.
Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams.
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************
NE Territory Business Development Manager (Hospital & Health Systems)
Des Plaines, IL jobs
USDTL is a global leader in forensic toxicology testing of drug and alcohol exposed newborns and mothers, as well as other at-risk populations. We service hospitals, child protection agencies, the Department of Defense, legal services, businesses, and more. USDTL prides itself on cutting edge research. We are the laboratory of choice for umbilical cord testing, fingernail/hair testing, and PEth testing. We provide accurate results that lead to early intervention has significant benefits for children, families and communities. We seek passionate employees who will share in our vision to protect and enrich lives.
Our vision to protect and enrich lives, and the nature of our business as a drug testing laboratory, makes the work of USDTL, LLC. critically important at all times. We look forward to working with employees who are dedicated to and passionate about our vision.
Company Requirements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform high quality work within deadlines without direct supervision
To work remotely to stay connected with the team via Microsoft Teams.
Interact professionally with other employees, clients, and vendors.
Work independently while understanding the need to communicate and coordinate work efforts with other employees.
Responsibilities/Duties/Functions/Tasks
Primary responsibility to meet quota for new business revenue/selling prospects our various laboratory tests.
Maintain a sufficient pipeline of opportunities to ensure a close rate that achieves the annual goal.
Stay abreast of changes in the marketplace impacting customers.
Provide overall support to new accounts to ensure clients receive highest level of service during their on-boarding phase; transition to account manager and ensure an effective service transition.
Must be comfortable working in sales cycles with 12-24-month lengths, while maintaining pipeline productivity and multiple touches throughout the sales cycle (not a one call close)
Responsible for full sales cycle from lead generation to new client on-boarding
Calling on hospital staff including: Directors of OB, Directors of Women's, Directors of Mother baby, Laboratory Directors, Senior level hospital administrators, etc.
Able to sell value and service to prospects distinguishable beyond pricing.
Generating leads by attending conferences, responding to inbound inquiries, as well as cold calling.
Drive sales through pre-call planning, post-call analysis and consistent follow-up.
Coordinate, collaborate, and utilize internal resources as needed when complex issues develop or when face-to-face or extensive service is required
Building and maintaining strong, long-lasting customer relationships with multiple stakeholders within the hospital/health system
Leverage relationships to turn a current customer into a referral / reference source.
Use Salesforce CRM to log all detailed activities and communications.
Collaborate with the Newborn sales team to improve customer satisfaction and retention.
Conduct webinars with customers throughout sales cycle.
Maintain a breadth of knowledge on all service offerings.
Complete all administrative tasks thoroughly and promptly.
Ability to travel to local/national conferences or customer sites (50% travel)
All other duties as assigned by the Sales Supervisor.
Requirements
Education
Bachelor's Degree with business related degree (e.g., administration, management, etc.)
Knowledge
5+ years of B2B sales experience
Knowledge of healthcare industry
Microsoft Office skills (intermediate to advanced Excel skills)
Experience using a CRM
Special Position Requirements
Live in the Northeastern United States.
The candidate must possess a professional image.
Ability to stand for prolong periods of time during conferences.
Ability to develop and sustain strong customer relationships, strong planning, and organizational skills.
Excellent oral and written communication and presentation skills.
Candidate must have a valid driver's license. A motor vehicle record in good standing.
Must be able to travel nationwide to hospitals and conferences on an as needed basis.
Must be able to setup and work exhibit booths for conferences that occasionally extend throughout the weekend.
Must be able to occasionally execute back-to-back conferences that may require multiple weeks on the road during busy seasons.
Must be able to secure and execute travel and lodging plans for hotel, air, rental car, shared ride, and taxi using personal credit card for reimbursement.
Maintain required hospital healthcare vendor credentialing immunizations up to date for onsite visits as applicable.
Preferences
Knowledge of laboratory testing
Knowledge of the newborn healthcare marketplace
Knowledge selling to neonatology stakeholders
Government RFP's
USDTL is an equal opportunity and everify employer along with a drug free workplace
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Engagement Manager - Biotech
Santa Rosa, CA jobs
We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation.
This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF.
Key Responsibilities:
Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders.
Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics.
Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery.
Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction.
Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value.
Key Qualifications:
Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows.
3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication.
Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination.
Excellent communication skills with the ability to interface credibly with both scientific and business audiences.
Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs.
Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams.
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************
Engagement Manager - Biotech
San Francisco, CA jobs
We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation.
This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF.
Key Responsibilities:
Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders.
Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics.
Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery.
Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction.
Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value.
Key Qualifications:
Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows.
3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication.
Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination.
Excellent communication skills with the ability to interface credibly with both scientific and business audiences.
Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs.
Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams.
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************
Engagement Manager - Biotech
Fremont, CA jobs
We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation.
This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF.
Key Responsibilities:
Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders.
Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics.
Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery.
Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction.
Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value.
Key Qualifications:
Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows.
3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication.
Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination.
Excellent communication skills with the ability to interface credibly with both scientific and business audiences.
Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs.
Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams.
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************
Engagement Manager - Biotech
Sonoma, CA jobs
We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation.
This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF.
Key Responsibilities:
Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders.
Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics.
Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery.
Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction.
Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value.
Key Qualifications:
Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows.
3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication.
Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination.
Excellent communication skills with the ability to interface credibly with both scientific and business audiences.
Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs.
Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams.
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************
Business Development Manager Cybersecurity
Dallas, TX jobs
Cybersecurity Business Development Manager
Our client located in Dallas, Texas is hiring a Cybersecurity Business Development Manager. This is an onsite direct hire opportunity. As the Cybersecurity Business Development Manager you will drive growth by identifying new clients, building relationships, promoting cybersecurity solutions, and managing the entire sales cycle, requiring a mix of technical knowledge, sales acumen, strategic planning, and strong communication skills. You will work closely with sales, marketing, and technical teams to achieve revenue goals and expand market presence.
Company Profile:
Legal Firm with multiple locations.
Cybersecurity Business Development Manager Role:
The Data Privacy Consultant will lead the firm's Cybersecurity & Data Privacy Advisory practice, delivering high-value consulting engagements while driving business development and practice growth.
Responsible for building client relationships, developing a robust pipeline of opportunities, and expanding the practice's market presence.
The role blends hands-on consulting with leadership: delivering assessments, program reviews, gap analyses, roadmaps, and implementation support, while mentoring teams and ensuring high-quality client experiences.
Engages directly with client executives to translate technical concepts into business value and supports thought leadership through content creation, webinars, and industry events.
This position requires an entrepreneurial, strategic professional with deep subject-matter expertise in cybersecurity and privacy, strong consulting experience, and a proven track record in business development and client relationship management.
Cybersecurity Business Development Manager Background Profile:
8+ years of experience in cybersecurity, data privacy, or security consulting; 5+ years of subject-matter expertise.
Bachelor's degree required; Master's preferred.
Relevant certifications preferred: CISA, CISSP, CISM, CRISC, CIPP.
Hands-on experience delivering assessments, program reviews, gap analyses, roadmaps, and implementation support.
Business development experience, including lead generation, proposals, and closing high-value deals ($100K-$500K; annual target $1M-$2.5M).
Executive-level client relationship management and cross-selling experience.
Deep knowledge of cybersecurity and privacy frameworks and regulations (NIST, ISO 27001, HIPAA, CCPA, GDPR, TDPSA, FTC, PCI, FFIEC, SOX).
Strong leadership and team management skills; ability to mentor staff and lead engagement teams.
Exceptional written and verbal communication; ability to create proposals, RFPs, white papers, and executive presentations.
Strategic thinker with entrepreneurial drive, problem-solving skills, and ability to execute in fast-paced, client-facing environments.
CRM and sales enablement tools experience (Salesforce preferred); Texas market network a plus.
Benefits and Features:
401(k) with 5% company match
Paid parking or transit subsidy
3 weeks vacation plus10 holidays
Paid parental leave
100% company-paid medical, dental, and vision and HSA contributions
Life and accidental death & dismemberment coverage
Short-term and long-term disability fully covered
Identity protection and critical/accidental coverage
Employee Assistance Program (EAP)
Concierge health advocate service
Small Business Client Service Manager - REMOTE
Senior client manager job at Arthur J. Gallagher & Co. Human Resources & Compensation Consulting Practice (formerly Companalysis)
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.
How you'll make an impact
Members of the Gallagher Select Client Service Team (CST) focus on building out custom solutions geared toward our small business clients, and our service model is specifically designed to support these clients' special needs. Are you looking for the opportunity to work with a variety of clients across many business backgrounds? Do you thrive in a team environment versus being solely responsible for your own clients? Are you a self-starter who prefers to work remotely from home? If so, then the CST is the place for you!
CST teammates are accountable for delivering high quality and efficient service to external clients through the day-to-day account management of our assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports directly into one of the Center's Client Service Supervisors. Teammates are directly contributing to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, business referrals, and fostering a culture of performance and continuous improvement. You'll be successfully and profitably managing renewals on an assigned group of accounts each month, simultaneously building, solidifying, and expanding relationships with existing clients by providing exceptional ongoing care. Teammates ensure that the best possible solutions are delivered to the client in a high-quality & timely manner, including their existing business along with driving the sale of additional services and lines of coverage via referrals to our Gallagher partners.
The CST is open Monday through Friday from 9:00am - 7:00pm central time. This position is a 40-hour work week, 8 hours per day.
#Remote #LI-LO1
About You
Required Skills and Qualifications:
* Bachelor's degree with 1+ years client service and insurance experience -OR- High School degree/GED with 3+ years client service and insurance experience
* Active Property and Casualty license
* Dependable Internet access
* Ability to balance inbound phone calls, tasks, and emails
* Comfortably builds rapport over the phone and engages clients in consultative discussions
* Effectively manages/balances multiple and sometimes competing priorities
* Strong written and verbal communication skills
Preferred:
* EPIC experience
* Proficiency in using technology (Microsoft Office, etc.) as a tool to maximize productivity and quality
* Scheduling flexibility
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
* Medical/dental/vision plans, which start from day one!
* Life and accident insurance
* 401(K) and Roth options
* Tax-advantaged accounts (HSA, FSA)
* Educational expense reimbursement
* Paid parental leave
Other benefits include:
* Digital mental health services (Talkspace)
* Flexible work hours (availability varies by office and job function)
* Training programs
* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
* Charitable matching gift program
* And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.