Biller jobs at UCLA - 28 jobs

The Per Diem, Patient Access Representative pre-registers, pre-admits, and admits patients by telephone and/or in person. In this per diem role, you will: + Collect accurate demographic information + Review and interpret insurance benefits + Obtain prior authorizations + Collect cash + Interact with public assistance programs (i.e. Medi-Cal, CCS) + Interact with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units) + Refer appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care Will be expected to float to our West Valley, Santa Monica, and Westwood locations Salary Range: $38.96-$38.96 Hourly *This position may convert to career* Qualifications We're seeking a detail-oriented, self-directed professional with: + Working knowledge of eligibility and working provisions of third-party sponsors + General knowledge of medical terminology + Ability to write concise, grammatically correct reports and correspondence + Ability to type 55 words per minute (WPM) + Proficient in basic math + Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook + Bilingual English/Spanish preferred + Must be available for weekends and holiday coverage Note: May be subject to test in qualifying skills UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

General Information Press space or enter keys to toggle section visibility Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday, 9:00am-5:30pm PST Posted Date 01/14/2026 Salary Range: $30.47 - 47.85 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 28127 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility As a Patient Authorization Representative, you will be responsible for: * Pre-encountering and pre-registering patients as well as providing registration support to patients, clinic staff, and managers * Verifying insurance and enter insurance benefits information into the CareConnect system prior to appointments * Determining co-pays and deductibles; confirming and obtaining appropriate insurance authorization * Informing patients of their financial responsibility * Answering a busy phone system * Delivering exceptional customer service to patients, faculty, staff, vendors, insurance company representatives, and registration representatives Salary range: $30.47 - $47.85 Hourly Job Qualifications Press space or enter keys to toggle section visibility We're seeking a flexible, customer-focused, detail-oriented individual with: * Experience with pharmaceutical/medical insurance verification and authorization * Excellent communication, interpersonal, organizational, prioritizing and analytical skills * Working knowledge of third-party payor verification terminology * Background with relevant state and federal programs, including Medicare, Medi-Cal, and CCS programs * Computer proficiency with Word, Excel, and CareConnect system * Experience with medical office procedures, including scheduling appointments

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule A varied shift, including weekends and holidays at the West Valley, Santa Monica, and Westwood locations Posted Date 07/30/2025 Salary Range: $38.96 - 38.96 Hourly Employment Type 6 - Staff: Per Diem Duration Indefinite Job # 25962 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility The Per Diem, Patient Access Representative pre-registers, pre-admits, and admits patients by telephone and/or in person. In this per diem role, you will: * Collect accurate demographic information * Review and interpret insurance benefits * Obtain prior authorizations * Collect cash * Interact with public assistance programs (i.e. Medi-Cal, CCS) * Interact with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units) * Refer appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care Will be expected to float to our West Valley, Santa Monica, and Westwood locations Salary Range: $38.96-$38.96 Hourly * This position may convert to career* Job Qualifications Press space or enter keys to toggle section visibility We're seeking a detail-oriented, self-directed professional with: * Working knowledge of eligibility and working provisions of third-party sponsors * General knowledge of medical terminology * Ability to write concise, grammatically correct reports and correspondence * Ability to type 55 words per minute (WPM) * Proficient in basic math * Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook * Bilingual English/Spanish preferred * Must be available for weekends and holiday coverage Note: May be subject to test in qualifying skills

As the Patient Access Representative, you will be responsible for: * Pre-registers, pre-admits, and admits patients by telephone and/or in person * Collection of accurate demographic information, review and interpretation of insurance benefits * Obtaining prior authorizations, cash collections, interaction with public assistance programs (i.e. Medi-Cal, CCS) * Implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units) * Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care * Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement Salary Range: $28.41/hour - $37.49 /hour Qualifications We're seeking an exceptional, self-directed professional with: * Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs, out-of-state Medicaid, or other sponsoring agencies * Knowledge in the functional operations of third party payers and utilization review agencies to expeditiously coordinate follow-up * Working knowledge of third party payer verification terminology * Working knowledge of medical terminology to sufficiently identify various procedures to obtain optimum benefit information * Ability to accurately and completely process payments and cash receipts * Ability to write concise, grammatically correct reports and correspondence * Ability to type 55 words per minute (WPM) * Proficient in basic math * Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook Note: May be subject to test on qualifying skills UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

As the Patient Access Representative, you will be responsible for: * Pre-registers, pre-admits, and admits patients by telephone and/or in person * Collection of accurate demographic information, review and interpretation of insurance benefits * Obtaining prior authorizations, cash collections, interaction with public assistance programs (i.e. Medi-Cal, CCS) * Implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units) * Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care * Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement Salary Range: $28.41/hour - $37.49 /hour Qualifications We're seeking an exceptional, self-directed professional with: * Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs, out-of-state Medicaid, or other sponsoring agencies * Knowledge in the functional operations of third party payers and utilization review agencies to expeditiously coordinate follow-up * Working knowledge of third party payer verification terminology * Working knowledge of medical terminology to sufficiently identify various procedures to obtain optimum benefit information * Ability to accurately and completely process payments and cash receipts * Ability to write concise, grammatically correct reports and correspondence * Ability to type 55 words per minute (WPM) * Proficient in basic math * Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook Note: May be subject to test on qualifying skills UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Varied:M-F-rotating weekends and holidays Posted Date 01/12/2026 Salary Range: $28.41 - 37.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 28202 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility As the Patient Access Representative, you will be responsible for: * Pre-registers, pre-admits, and admits patients by telephone and/or in person * Collection of accurate demographic information, review and interpretation of insurance benefits * Obtaining prior authorizations, cash collections, interaction with public assistance programs (i.e. Medi-Cal, CCS) * Implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units) * Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care * Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement Salary Range: $28.41/hour - $37.49 /hour Job Qualifications Press space or enter keys to toggle section visibility We're seeking an exceptional, self-directed professional with: * Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs, out-of-state Medicaid, or other sponsoring agencies * Knowledge in the functional operations of third party payers and utilization review agencies to expeditiously coordinate follow-up * Working knowledge of third party payer verification terminology * Working knowledge of medical terminology to sufficiently identify various procedures to obtain optimum benefit information * Ability to accurately and completely process payments and cash receipts * Ability to write concise, grammatically correct reports and correspondence * Ability to type 55 words per minute (WPM) * Proficient in basic math * Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook Note: May be subject to test on qualifying skills

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday 7:30am -4:00pm Posted Date 07/09/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 25339 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Under the direction of the Transplant Financial Manager, the Transplant Financial Referral Coordinator provides essential administrative support to the Transplant Financial Referral Program. In this role, you will be responsible for preparing and processing patient referrals, pre-registering new and returning patients in the UCLA Patient Encountering and Registration System, and managing incoming inquiries through the Information and Referral Service lines. Key responsibilities include: * Collecting and verifying accurate patient demographic and insurance information * Coordinating prior authorization requirements and performing timely follow-up * Providing general information and guidance to patients and callers regarding the referral intake process * Processing managed care authorizations * Maintaining daily and weekly records of internal and incoming transplant referrals * Performing administrative tasks such as typing, faxing, and documentation management Salary Range: $30.36- $43.49/hourly Job Qualifications Press space or enter keys to toggle section visibility Required: * Previous experience in a health care setting working with health care professionals and patients * Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload * Ability to work independently * Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person * Ability to abstract medical information accurately from patient file * Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules * Demonstrated skill in routine data entry * Demonstrated skill in operating copy machine, and other standard office equipment * Ability to work with and maintain confidential patient information * Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel * Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent * Ability to use diplomacy and respect confidentiality in sensitive situations * Skill in following through on assignments to completion * Oral and written communication skills to convey information clearly to patients, faculty and staff * Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person * Typing skill sufficient to input verbal or written data into CRT with accuracy and speed * Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment * Experience working in a medical setting * Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones * Ability to maintain confidentiality on patient and physician issues * Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills Preferred: * Experience with UCLA EHR (CareConnect) * English/Spanish bilingual oral communication skills to conduct registration interviews * Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community * Familiarity with Microsoft Word, Excel and Access * Knowledge of UCLA Medical Center policy and procedures * Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system * Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book * Recent patient registration and appointment scheduling experience

Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System. Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. Typing, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned. The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs. Salary Range: $30.36-$43.49/hourly Qualifications Required: + Previous experience in a health care setting working with health care professionals and patients + Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload + Ability to work independently + Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person + Ability to abstract medical information accurately from patient file + Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules + Demonstrated skill in routine data entry + Demonstrated skill in operating copy machine, and other standard office equipment + Ability to work with and maintain confidential patient information + Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel + Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent + Ability to use diplomacy and respect confidentiality in sensitive situations + Skill in following through on assignments to completion + Oral and written communication skills to convey information clearly to patients, faculty and staff + Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person + Typing skill sufficient to input verbal or written data into CRT with accuracy and speed + Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment + Experience working in a medical setting + Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones + Ability to maintain confidentiality on patient and physician issues + Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills Preferred: + Experience with UCLA EHR (CareConnect) + English/Spanish bilingual oral communication skills to conduct registration interviews + Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community + Familiarity with Microsoft Word, Excel and Access + Knowledge of UCLA Medical Center policy and procedures + Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system + Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book + Recent patient registration and appointment scheduling experience UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Under the direction of the Transplant Financial Manager, the Transplant Financial Referral Coordinator provides essential administrative support to the Transplant Financial Referral Program. In this role, you will be responsible for preparing and processing patient referrals, pre-registering new and returning patients in the UCLA Patient Encountering and Registration System, and managing incoming inquiries through the Information and Referral Service lines. Key responsibilities include: + Collecting and verifying accurate patient demographic and insurance information + Coordinating prior authorization requirements and performing timely follow-up + Providing general information and guidance to patients and callers regarding the referral intake process + Processing managed care authorizations + Maintaining daily and weekly records of internal and incoming transplant referrals + Performing administrative tasks such as typing, faxing, and documentation management Salary Range: $30.36- $43.49/hourly Qualifications Required: + Previous experience in a health care setting working with health care professionals and patients + Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload + Ability to work independently + Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person + Ability to abstract medical information accurately from patient file + Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules + Demonstrated skill in routine data entry + Demonstrated skill in operating copy machine, and other standard office equipment + Ability to work with and maintain confidential patient information + Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel + Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent + Ability to use diplomacy and respect confidentiality in sensitive situations + Skill in following through on assignments to completion + Oral and written communication skills to convey information clearly to patients, faculty and staff + Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person + Typing skill sufficient to input verbal or written data into CRT with accuracy and speed + Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment + Experience working in a medical setting + Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones + Ability to maintain confidentiality on patient and physician issues + Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills Preferred: + Experience with UCLA EHR (CareConnect) + English/Spanish bilingual oral communication skills to conduct registration interviews + Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community + Familiarity with Microsoft Word, Excel and Access + Knowledge of UCLA Medical Center policy and procedures + Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system + Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book + Recent patient registration and appointment scheduling experience UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday 7:30am-4:00pm Posted Date 07/17/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 13874 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System. Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. Typing, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned. The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs. Salary Range: $30.36-$43.49/hourly Job Qualifications Press space or enter keys to toggle section visibility Required: * Previous experience in a health care setting working with health care professionals and patients * Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload * Ability to work independently * Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person * Ability to abstract medical information accurately from patient file * Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules * Demonstrated skill in routine data entry * Demonstrated skill in operating copy machine, and other standard office equipment * Ability to work with and maintain confidential patient information * Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel * Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent * Ability to use diplomacy and respect confidentiality in sensitive situations * Skill in following through on assignments to completion * Oral and written communication skills to convey information clearly to patients, faculty and staff * Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person * Typing skill sufficient to input verbal or written data into CRT with accuracy and speed * Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment * Experience working in a medical setting * Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones * Ability to maintain confidentiality on patient and physician issues * Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills Preferred: * Experience with UCLA EHR (CareConnect) * English/Spanish bilingual oral communication skills to conduct registration interviews * Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community * Familiarity with Microsoft Word, Excel and Access * Knowledge of UCLA Medical Center policy and procedures * Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system * Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book * Recent patient registration and appointment scheduling experience

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8:30am-5:30pm Posted Date 09/29/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 26933 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: * Acting as a liaison for the patients and physicians in the practice. * Assisting patients in accessing service within the health system. * Facilitating communication with referring physicians. * Referring patients to appropriate resources. * Providing follow-up through telephone and EPIC/Care Connect Salary Range: $30.36 - $43.49/hr Job Qualifications Press space or enter keys to toggle section visibility Required: * Skill in setting priorities which accurately reflect the relative importance of job responsibilities * Ability to establish and maintain productive working relationships with faculty, staff, administration and patients form various social, cultural and economic backgrounds * Ability to creatively integrate competing demands into a productive working environment. * Skill in verbal communications to clearly convey complex problems in both formal and informal situations. * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. * Ability to provide coverage for Community Clinics as assigned Preferred: * Knowledge of specific specialty practice and workflows * Working knowledge of patient related policies and procedures as well as a thorough understanding for the University system and its services and programs. * Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. * Familiarity and knowledge of authorization process & managed care programs

In this role, you will interface with patients, families, and referring physicians in the coordination of all patient care services. Major duties include but not limited to: + Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system, + Facilitating communication with referring providers. + Referring patient to appropriate resources, providing following up through telephone and EPIC/Care Connect, telephone and email triage of patient-related issues. + Coordination of appointments. + Diagnostic testing and procedure for patients + Interfacing with insurance authorization process. + Data entry and maintenance of the center's patient database + Provide light administrative support to faculty/staff. Interface with vendors. Salary Range: $30.36 - $ 43.49/hourly Qualifications Required: + Skill in setting priorities which accurately reflect the relative importance of job responsibilities. + Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds. + Ability to creatively integrate competing demands into a productive working environment. + Skill in verbal communications to clearly convey complex problems in both formal and informal situations. + Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health Preferred: + Knowledge of specific specialty practice and workflows. + Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs. + Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. + Able to effectively communicate via email and other written modalities. + Familiarity and knowledge of authorization process & managed care programs UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday - Friday 8am - 5pm Posted Date 01/12/2026 Salary Range: $26.92 - 50.86 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 28163 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility The Patient Advocate supports and assists patients and families across the UCLA Health System. Listens with empathy and caring, then researches, problems solves and advocates, ensuring that patients are assured that their concerns are addressed. When handling volatile, sensitive or politically charged situations, the Patient Advocate exercises judgment, diplomacy and an in-depth understanding of the organizational structure and dynamics to ensure that appropriate individuals are involved. Utilizes strong negotiation, facilitation, written and oral communication skills to ensure that patients/families are provided with the best possible response and solution to their complaints. Assesses complaints/grievances and then prepares them for review by committees including medical staff, Risk Management, Quality/Safety, and Hospital Administration. Uses limit setting and behavioral redirection skills when necessary to ensure that behavior of patients or families do not violate rights of other patients or staff. Assists clinical managers and physicians in developing patient behavioral contracts or in separating patients from a clinical practice. Job Qualifications Press space or enter keys to toggle section visibility * Demonstrated ability to independently establish goals, and priorities * Demonstrated skill at de-escalating and diffusing challenging situations. * Strong negotiation, facilitation, written and oral communication, and cultural awareness skills * Superior organizational skills to oversee multiple simultaneous cases and with varying and rolling deadlines * Ability to be highly flexible in an environment where goals and priorities change frequently * Ability to compose detailed written and verbal responses to patient concerns with the highest degree of grammatical accuracy, sentence syntax, and content accuracy * Excellent interpersonal and collaboration skills sufficient to develop and maintain successful partnerships with colleagues at all levels of the organization. * Competent in Microsoft Word, Excel, and PowerPoint. * Highly service-oriented attitude and proven flexibility * Demonstrated success working collaboratively with administrators, directors, physicians, clinicians, patients and staff. * 2 years minimum customer interfacing

The Patient Advocate supports and assists patients and families across the UCLA Health System. Listens with empathy and caring, then researches, problems solves and advocates, ensuring that patients are assured that their concerns are addressed. When handling volatile, sensitive or politically charged situations, the Patient Advocate exercises judgment, diplomacy and an in-depth understanding of the organizational structure and dynamics to ensure that appropriate individuals are involved. Utilizes strong negotiation, facilitation, written and oral communication skills to ensure that patients/families are provided with the best possible response and solution to their complaints. Assesses complaints/grievances and then prepares them for review by committees including medical staff, Risk Management, Quality/Safety, and Hospital Administration. Uses limit setting and behavioral redirection skills when necessary to ensure that behavior of patients or families do not violate rights of other patients or staff. Assists clinical managers and physicians in developing patient behavioral contracts or in separating patients from a clinical practice. Qualifications + Demonstrated ability to independently establish goals, and priorities + Demonstrated skill at de-escalating and diffusing challenging situations. + Strong negotiation, facilitation, written and oral communication, and cultural awareness skills + Superior organizational skills to oversee multiple simultaneous cases and with varying and rolling deadlines + Ability to be highly flexible in an environment where goals and priorities change frequently + Ability to compose detailed written and verbal responses to patient concerns with the highest degree of grammatical accuracy, sentence syntax, and content accuracy + Excellent interpersonal and collaboration skills sufficient to develop and maintain successful partnerships with colleagues at all levels of the organization. + Competent in Microsoft Word, Excel, and PowerPoint. + Highly service-oriented attitude and proven flexibility + Demonstrated success working collaboratively with administrators, directors, physicians, clinicians, patients and staff. + 2 years minimum customer interfacing UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Play a vital role in ensuring the delivery of safe, high-quality patient care by leading UCLA Health's centralized credentialing operations. As a Principal Credentialing Specialist, you'll oversee credentialing, privileging, onboarding, and enrollment activities for physicians and allied health practitioners across UCLA's hospitals and community partners. You'll provide technical expertise, operational oversight, and mentorship to the credentialing team while maintaining compliance with regulatory standards and institutional policies. Key Responsibilities + Supervise 10-22 credentialing staff and oversee day-to-day operations of the Centralized Credentialing Unit in managers' absence + Manage onboarding, credentialing, and payer enrollment for UCLA hospitals, medical groups, and 90+ community hospital partners + Analyze hospital bylaws, proctoring requirements, and privilege criteria to ensure compliance and timely provider onboarding + Lead process improvement initiatives, workflow optimization, and training programs to enhance departmental efficiency + Maintain and optimize the credentialing database (MD-Staff) and ensure data accuracy across all systems + Prepare, review, and distribute credentialing reports and summaries for medical staff committees + Oversee financial activities including CVO payments, membership dues, and credentialing-related expenditures + Serve as a resource and subject matter expert on credentialing policies, bylaws, and accreditation standards Salary Range: $70,900 - $145,200/Annually Qualifications We're seeking an independent, deadline-driven professional with: + Bachelor's degree in a relevant field with 5 years of experience or a combination of equivalent years of education, training and experience; Master's degree preferred + Certified Provider Credentialing Specialist (CPCS) and Certified Professional Medical Services Management (CPMSM) preferred + Five years of experience in physician and advanced healthcare credentialing required + Expert knowledge of regulatory best practices, credentialing operations, and administrative processes, with the ability to identify and implement improvements + Advanced analytical and critical thinking skills to manage complex, long-term projects and develop innovative solutions + Strong organizational and project management abilities, capable of prioritizing multiple assignments and meeting deadlines in a dynamic environment + Professional demeanor and leadership presence, exercising discretion, diplomacy, and sound judgment under pressure. + Technical proficiency in Microsoft Office Suite and credentialing database systems, with advanced skills in data analysis, reporting, and compliance tracking + Exceptional communication skills, both written and verbal, fostering collaboration and transparency across all levels of the organization + Broad understanding of related disciplines including legal, IT, performance improvement, risk management, and HR principles. + Integrity and ethical leadership, consistently modeling accountability, fairness, and professionalism while building trust and strong partnerships UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

In this key role, you will oversee and facilitate credentialing onboarding/off boarding, commercial and government enrollment for David Geffen School of Medicine practitioners. This will include core proctoring and new appointment/reappointment applications for UCLA Health and 90+ community hospitals. You will: * Facilitate and monitor online application requests to ensure timely processing * Work on credentialing database integrity, onboarding/offboarding, credentialing, privileging and Commercial and Government Enrollment Process * Monitor expiring medical licenses, DEA, radiography/fluoroscopy licenses, immunization requirements, and training module compliance * Analyze hospital provisional standards * Handle complex and sensitive credentialing issues * Establish/maintain strong relationships with UCLA Health stakeholders, faculty, staff and community hospitals * Facilitate malpractice certificate requests/renewals * Run/and review monthly summary reports and credentialing database * Maintain credentialing software and application tracking spreadsheet * Provide technical online application support Salary Range: $26.92 - $50.86/hourly Qualifications We're seeking an independent, deadline-driven professional with: + Bachelor's degree in related area with 1-3 years of experience or a combination of equivalent education, training and experience. + Advanced data analytics skill set, advanced Excel + Experience in physician and advanced health care credentialing + Strong issue identification and problem-solving skills + Ability to collaborate effectively with others and work under pressure of constant changing deadlines and priorities + Computer proficiency with Microsoft Office (Word, Excel, PowerPoint) and medical credentialing database applications MD-Staff required. + In-depth knowledge of data management and documentation methods used in medical credentialing + Exhibits confidence and professional diplomacy while identifying, organizing, facilitating and /or sustaining mutually beneficial partnerships and alliances with people at all levels internally and externally. Note: Skills may be subject to test. UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

General Information Press space or enter keys to toggle section visibility Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday 7:30 AM - 4:30 PM Posted Date 11/03/2025 Salary Range: $27.65 - 39.27 Hourly Employment Type 2 - Staff: Career Duration Indefinate Job # 27360 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility As a Medi-Cal Collections Representative, you will manage a designated portfolio of inpatient and outpatient claims, ensuring effective and efficient collection efforts. Your primary responsibilities include: * Conducting regular account reviews to identify outstanding balances. * Initiating and maintaining communication with third-party payers to resolve reimbursement discrepancies. * Diligently following up on claims to ensure timely resolution. * Communicate with insurance providers, patients, and internal departments to gather necessary information and resolve payment issues. Salary Range: $27.65- $39.27/hourly Job Qualifications Press space or enter keys to toggle section visibility We are seeking a self-directed, detail-oriented individual with: * High school diploma or GED; Minimum of 3 years of relevant experience, including at least 1 year in collections investigation * Experience in commercial and managed care collections, highly desired * Ability to interpret payer contracts and process contractual adjustments * In-depth knowledge of UB04 requirements and medical billing processes * Strong analytical skills and proven proficiency in Excel and spreadsheets * Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health & Safety Codes, etc., Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations * Excellent verbal and written communication skills * Proficiency in Microsoft Office, especially Excel and Word * Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively

As a Commercial Collections Representative, you will manage a designated portfolio of inpatient and outpatient claims, ensuring effective and efficient collection efforts. Your primary responsibilities include: + Conducting regular account reviews to identify outstanding balances. + Initiating and maintaining communication with third-party payers to resolve reimbursement discrepancies. + Diligently following up on claims to ensure timely resolution. + Communicate with insurance providers, patients, and internal departments to gather necessary information and resolve payment issues. Salary Range: $27.65 - $39.27 /hourly Qualifications We are seeking a self-directed, detail-oriented individual with: + High school diploma or GED; Minimum of 3 years of relevant experience, including at least 1 year in collections investigation + Experience in commercial and managed care collections, highly desired + Ability to interpret payer contracts and process contractual adjustments + In-depth knowledge of UB04 requirements and medical billing processes + Strong analytical skills and proven proficiency in Excel and spreadsheets + Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health & Safety Codes, etc., Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations + Excellent verbal and written communication skills + Proficiency in Microsoft Office, especially Excel and Word + Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

General Information Press space or enter keys to toggle section visibility Onsite or Remote Flexible Hybrid Work Schedule Monday - Friday, 7:00 AM - 4:00 PM Posted Date 11/01/2024 Employment Type 2 - Staff: Career Duration Indefinite Job # 20306 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility As a Medi-Cal Collections Representative, you will manage a designated portfolio of inpatient and outpatient claims, ensuring effective and efficient collection efforts. Your primary responsibilities include: * Conducting regular account reviews to identify outstanding balances. * Initiating and maintaining communication with third-party payers to resolve reimbursement discrepancies. * Diligently following up on claims to ensure timely resolution. * Communicate with insurance providers, patients, and internal departments to gather necessary information and resolve payment issues. Salary Range: $26.79 - $38.05/hourly Job Qualifications Press space or enter keys to toggle section visibility We are seeking a self-directed, detail-oriented individual with: * High school diploma or GED; Minimum of 3 years of relevant experience, including at least 1 year in collections investigation * Experience in commercial and managed care collections, highly desired * Ability to interpret payer contracts and process contractual adjustments * In-depth knowledge of UB04 requirements and medical billing processes * Strong analytical skills and proven proficiency in Excel and spreadsheets * Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health & Safety Codes, etc., Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations * Excellent verbal and written communication skills * Proficiency in Microsoft Office, especially Excel and Word * Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively