Engineering Manager jobs at Atlantic Engineering Group - 33 jobs

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Lumen is seeking a strategic and technically proficient Manager of Cyber Defense Engineering to lead a team of security engineers focused on protecting our enterprise applications, cloud environments, and identity infrastructure. This role will drive the design, implementation, and continuous improvement of security controls across Application Security, IAM, and Cloud Security, ensuring alignment with business goals and regulatory requirements. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities Lead and mentor a team of cyber defense engineers across multiple security domains. Develop and execute strategic roadmaps for application, IAM, and cloud security initiatives. Collaborate with cross-functional teams including DevOps, IT, and Compliance to embed security into enterprise architecture. Application Security Oversee deployment and tuning of Web Application Firewalls (WAF) and Email Security Gateways. Promote secure coding practices through developer training, code reviews, and integration of security tools in CI/CD pipelines Manage vulnerability scanning and remediation processes for web and mobile applications. Identity & Access Management (IAM) Lead implementation and optimization of Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions. Ensure robust identity governance and lifecycle management across hybrid environments. Collaborate with IAM architects to enforce least privilege and role-based access controls. Drive adoption and configuration of Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP). Implement security controls for SaaS applications, ensuring data protection and compliance. Monitor cloud environments for misconfigurations, threats, and anomalous activity. Operations & Metrics Define and track KPIs and metrics to measure effectiveness of security controls. Respond to security incidents and support forensic investigations as needed. Stay current with emerging threats, technologies, and regulatory changes. What We Look For in a Candidate Bachelor's degree in Computer Science, Information Security, or related field; Master's preferred. 7+ years of experience in cybersecurity, with 3+ years in a leadership role Strong expertise in WAF, secure coding, email security, MFA, SSO, CSPM, CWPP, and SaaS security Familiarity with frameworks such as NIST, ISO 27001, and CIS Benchmarks Certifications such as CISSP, CISM, CCSP, or AWS/Azure Security are a plus. Preferred Skills Experience with tools like Palo Alto Prisma, Wiz, ProofPoint, Azure AD, and CrowdStrike, Cloud Service Providers Excellent communication and stakeholder management skills Ability to thrive in a fast-paced, hybrid cloud environment. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Job Segment Information Technology, IT Architecture, Engineering Manager, ERP, Cyber Security, Technology, Engineering, Security #J-18808-Ljbffr

In this role, you will guide a dynamic team of engineering professionals focused on revolutionizing automation in fiberoptic transceiver manufacturing. You will collaborate with cross-functional teams including R&D, Manufacturing, and Quality, fostering a culture of innovation and continuous improvement. The environment is fast-paced yet collaborative, encouraging open communication and shared problem-solving. You will have access to cutting-edge technologies and receive support in your professional development, allowing you to influence the future of microelectronics manufacturing. Benefits include competitive compensation, flexible work arrangements, and opportunities for career advancement, along with a commitment to work-life balance and employee well-being. Must-Have: Bachelor's degree in Mechanical, Electrical, Automation Engineering, or related field. 10+ years of experience in automated microelectronics or opto-electronics manufacturing. Proven track record of designing and deploying high-precision automated assembly and test systems. Experience guide engineering teams and scaling automation capabilities in a production environment. Deep knowledge of robotics, motion control, machine vision, PLCs, and clean manufacturing processes. Nice-To-Have: Master's degree or PhD in a relevant engineering discipline. Experience with fiber optic components, photonics packaging, or optical alignment automation. Background in high-volume, high-mix manufacturing environments. Familiarity with MES integration, Industry 4.0 technologies, and advanced analytics. Develop and execute the long-term automation strategy for fiberoptic transceiver manufacturing, aligning with company goals. Build and guide a high-performing multidisciplinary automation engineering team focused on robotics and automated systems. Design and implement automated solutions for assembly, packaging, bonding, and testing of microelectronic components. Transition manual processes to fully automated production lines, ensuring efficiency and quality targets are met. Oversee the integration of automation systems with manufacturing execution systems and quality control processes. Drive continuous improvement initiatives to enhance equipment performance and manufacturing yield. Collaborate with R&D to ensure product designs support automation and manufacturability. Communicate automation strategies and progress to executive guide and cross-functional teams.

About MoneyLion & Engine by Gen MoneyLion is a leader in financial technology powering the next generation of personalized financial products and content - through our consumer super app, embedded enterprise platform, and media arm. Our mission is simple: to give everyone the power to make their best financial decisions. Engine by MoneyLion (now Engine by Gen, ******************** is our embedded finance and data platform enabling partners to seamlessly integrate financial products into their ecosystems. Engine powers marketplaces for 1,100+ enterprise partners with the infrastructure, intelligence, and compliance that make modern fintech experiences possible. About the Role We're seeking a Senior Product Manager, Enterprise Marketplaces to lead and scale Engine's suite of embedded marketplace products. You'll oversee existing marketplaces across multiple financial product categories and will build new ones, along with top-of-funnel tools, embeddable PFM products, and other experiences that connect users with financial products where and when they need them. As Senior Product Manager, you'll drive the full lifecycle - from strategy and technical architecture to execution and optimization - ensuring Engine delivers high-impact, data-driven, and partner-ready solutions. What You'll Do Lead the end-to-end strategy, roadmap, and execution for Engine's enterprise marketplace ecosystem. Manage and enhance existing marketplaces while launching new verticals and partner integrations. Develop embeddable tools and PFM features that improve discovery, engagement, and conversion. Collaborate cross-functionally with engineering, data, design, partnerships, and sales to deliver measurable business results. Use data and experimentation to guide prioritization, optimize funnels, and inform new product opportunities. Define success metrics, track performance, and communicate outcomes to stakeholders. Align teams and partners around a shared vision and strategy for embedded finance growth. About You You're a technical and entrepreneurial Senior PM who combines product intuition, domain expertise, and business acumen to solve complex problems. You thrive in fast-paced environments and can jump around from API design to delivering delightful user experiences. Qualifications Technical acumen in software engineering, including API design and data modeling 5+ years of product management experience in fintech, e-commerce, or high-growth tech environments. Background in embedded finance, API-driven platforms, or data products Strong understanding of frontend and backend technologies, with experience partnering closely with engineers. Proven success leading end-to-end marketplace or revenue-driving products. Data-driven decision-maker; skilled at defining KPIs and leveraging analytics. SQL experience preferred. Excellent communicator who can influence across technical and non-technical teams Bachelor's degree in Computer Science, Engineering, or a related field preferred Location & Flexibility This role is based in our New York City office and requires three days per week onsite for collaboration and team alignment. You'll also enjoy six weeks of “Work from Elsewhere” flexibility each year, giving you the freedom to work remotely from anywhere for up to 30 business days annually. Compensation & Benefits Base Salary: $150, 000- $165,000 Additional: Annual discretionary bonus, equity, 401(k) match, health coverage, life and disability insurance, catered lunch, and unlimited paid time off for salaried employees. Compensation may vary based on experience, skills, and qualifications. Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds. We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

This role requires a dynamic R&D professional to lead both target-oriented research and multi-disciplinary development of hardware, software, and systems, while also providing strategic management for the engineering organization. Key responsibilities include overseeing product and service development, managing budgets and schedules, optimizing product delivery, and driving innovation through technology surveillance and long-term objective setting. Educational Background: Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field. An advanced degree is a plus but not required. Experience: 10+ years of hands-on experience in hardware engineering, particularly in the telecom/datacom fields. Proven track record of leading successful Hardware engineering teams in delivering high-quality systems and products on time and within budget. Demonstration of people skills and the ability to approach every situation with compassion and forethought. Technical Expertise: Extensive experience in designing and developing hardware systems, with deep knowledge of networking, hardware architecture, and systems integration. Problem-Solving Skills: Ability to tackle technical and group challenges head-on. Collaboration: Strong interpersonal and communication skills, with the ability to work directly with cross-functional teams to achieve seamless integration and development. Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a hands-on approach to adapting to changing priorities and technical demands. Design and Development: Direct manager of the local IP HW engineering staff at the Sunnyvale California site. Work with program leads to allocate design resources and eliminate roadblocks. Ensure all required resources are available to the teams and escalate when necessary to support. Drive local IP HW site specific initiatives supporting the development process. Work with program leads to drive the sites product development direction by implementing the VP / groups strategy. This position requires a broad view of the HW development process, the groups overall mission and a strong ability to build consensus across the organization. Organization: Advocate and driver of IP HW SV site career planning, compensation management and employee development. Drives the IP HW site hiring and resourcing plan. Coordinates with other site leads and manages day to day local group issues. This position requires an active knowledge of the pulse of the site, close coordination and interaction with the IP HW technical leads and day to day interaction with every member of the team. This position requires the ability to motivate and develop both managers and individual contributors reporting to it. Budgeting: Owner of the IP HW SV site engineering budget. Manages site specific travel and expense approvals in concert with the IP HW purchasing organization. Communication: As the voice of the IP HW SV site this position advocates upward and outward to advance and enable the site to perform at peak performance. This includes being a strong voice in recruiting both inside and outside the company. Infrastructure: Responsible for ensuring the SV IP HW site infrastructure, labs, ovens, office areas are maintained and receive required upgrades as required for peak team performance.

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere on the East cost. What you will be doing: 1. Strategic Leadership & Management Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) Proven experience scaling and leading large, geographically dispersed technical organizations Exceptional executive-level communication, presentation, and negotiation skills Preferred: Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote#LI-KS1

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

We are looking for an organized and technically skilled individual to join our team as a Hardware R&D Project Manager Coordinator. In this role, you will be responsible for coordinating the build and test process of prototype hardware, designed by our Development team and built within our Production Manufacturing environment. Your expertise will ensure a seamless flow of information and materials between engineering and manufacturing teams, enabling us to deliver high-quality products. As the central liaison, you will maintain open lines of communication, troubleshoot technical issues, and drive corrective actions to ensure timely and successful project completion. Must Have Skills: Must reside in Pennsylvania, with the ability to work onsite. Bachelor's degree in Engineering (Electrical, Mechanical, Manufacturing, or related field) or equivalent experience. Strong technical aptitude, with a solid understanding of hardware, manufacturing processes, and test workflows. Demonstrated debugging, troubleshooting, and problem-solving skills, with the ability to identify root causes and implement effective solutions. Experience working in a production or engineering environment, preferably with complex electro-optical or communications hardware. Excellent communication skills, including the ability to translate technical concepts and findings across diverse teams. Highly organized and detail-oriented, with the capacity to manage multiple concurrent builds and priorities. Nice to have Skills Familiarity with prototype or NPI (New Product Introduction) processes is an asset, as is knowledge of fiber optic components, optoelectronics, or high-speed communications systems. Coordinate and manage all prototype hardware builds, ensuring efficient and accurate execution within the Production Manufacturing environment. Translate development build requirements into actionable tasks for manufacturing teams, providing clear instructions on materials, processes, and timelines. Track and monitor the progress of prototype hardware through the production line, identifying and mitigating risks, and ensuring timely delivery. Serve as the first point of contact for technical issues, errors, or failures during prototype assembly or testing, and work collaboratively with cross-functional teams to diagnose and resolve problems. Maintain a deep understanding of development schedules, milestones, and deliverables, and ensure alignment with prototype build activities, escalating risks as necessary. Provide regular updates and reports to Development leadership, keeping them informed of build progress, potential blockers, and resource requirements. Facilitate smooth communication and collaboration between Development, Manufacturing, Supply Chain, and Test Engineering teams, acting as a single point of contact for all updates related to prototype materials and builds. Prepare and deliver concise status reports, build summaries, and issue logs, ensuring transparency and accountability throughout the process.

JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering. This position reports directly to the VP of R&D. Location: Remote - this position is 100% Remote anywhere in the US (East coast). What you will be doing: 1. Strategic Leadership & Management * Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals * Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency * Manage operational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures * Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer 2. Customer Success & Complex Situation Management * Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages * Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment * Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects * Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods 3. Global Customer Support (Technical & Operations) * Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues * Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers * Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction 4. Solutions Integration & Engineering Services * Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments * Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness * Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability 5. Field Application Engineering * Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement * Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams * Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes * Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle * Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line What you should have: * 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations * Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS) * Proven experience scaling and leading large, geographically dispersed technical organizations * Exceptional executive-level communication, presentation, and negotiation skills Preferred: * Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home) * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field * Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements Travel: You are required to travel about 30% percent Pay & Benefits For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure. Diversity, Equality, and & Inclusion at Harmonic Inc: At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact ************************** For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote #LI-KS1

E2 is an early-stage startup experienced in human-centered service design. E2's company mission is to dramatically improve older adults' experiences with technology. E2's company objective is to be the most credible and widely used senior-centric brand by designing technology products and services that are more accessible and reflect the lifestyles of older adults. Job Description E2 is seeking a Director of Engineering to build and lead an engineering team and develop E2's first product focused on technical Customer Support for older adults in the US. This first product is a SaaS platform to help older adults master technology through a unique senior-centric designed product, powered by AI, ML, AR, CV, and staffed by tech-savvy older adult coaches. Responsibilities Work with company leadership to define the technical direction of E2's first product offering. Work in a cross-disciplinary product-lead company to define Objectives & Key Results Work on innovative engineering challenges around human-centered customer support, business intelligence data, computer vision, and data science Co-create technical roadmaps for B2C and B2B offerings Hire and cultivate a diverse engineering team Embody E2's unique human-centered values to transform engineering culture at E2 Qualifications 7+ years experience in engineering roles. 5+ years experience building and managing engineering teams for SaaS platforms. 2+ years experience Customer Support platforms Experience in API-based SaaS system architectures Knowledgeable & experience in Lean & Agile dual-track sprint teams, or in methods with similar intentions & impact. Experience in Computer Vision Excellence and enjoyment in working with people, coaching and mentoring staff. Excellent communicator and translator of technology to disciplines outside of engineering. Engaged in contemporary ethical technology theory and practice. Knowledgeable about front-end frameworks and interdependencies with backend architectures You value servant leadership, curiosity, empathy for users, social responsibility, and advancing ethical technology policies & practices. Eligible to work in the US. Ideally based in NYC, or remotely within the US time zones. E2 Cultural Values Curiosity Employees of E2 practice curious intelligence. They embrace learning about the diversity of cultures of customers and each other, and the work we're doing. They engage in active listening, utilize agency in their day-to-day work and bring creative ideas to their work. Authenticity Employees of E2 are warm and friendly, embody patience and are guided by the truth. They foster an environment that encourages each person to be their authentic self, including diverse cultures across ages, nationalities, genders. The people of our company demonstrate insight into their own behaviors and a willingness to change behavior. E2 employees are helpful to customers and each other and exude a generosity of spirit. Integrity The people of our company possess a strong moral compass and expect consistent honesty and accountability from leadership and each other. All E2 employees value our mission and consistently strive to deliver it in an honest and straightforward manner to our customers and to each other. Empathy All E2 employees practice caring empathy to our customers and each other. Empathy at E2 is demonstrated in culturally sensitive ways in our communications and our actions. Empathy is expressed through active listening, thinking before speaking, respectful language, and a display of humility and compassion for our diverse customers and employees.

SmartSense, a Digi International business, provides end-to-end IoT solutions that help organizations monitor critical operations across healthcare, food safety, life sciences, and supply chain. Our platform combines wireless sensors, intelligent gateways, and cloud software to deliver real-time visibility and automated compliance at enterprise scale. More than 2,000 organizations rely on SmartSense technology to make data-driven decisions in regulated, high-impact environments. Position We are seeking an Embedded Firmware Systems Engineering Manager to lead and grow the team responsible for developing the firmware that powers SmartSense's next-generation IoT sensors and gateway platforms. This role combines senior-level technical leadership with hands-on engineering. You will define system architecture, guide firmware execution, and contribute directly to code development. The ideal candidate is a principal-level engineer with deep experience building large-scale IoT systems, low-power embedded platforms, connectivity stacks, and device-cloud communication. What We Offer This is an opportunity to help define the embedded technology that powers one of the industry's most trusted IoT platforms. As we expand into new sensing technologies, edge compute, and next-generation connectivity, you will have a meaningful role in shaping the direction of SmartSense's device architecture and product capabilities. You'll work with experienced firmware, hardware, and cloud engineers who are passionate about building reliable systems that operate at scale. This is a chance to make a tangible impact while growing a high-performing engineering team. What You Will Do * Lead system-level engineering across MCU firmware, embedded Linux, connectivity pipelines, and device-cloud interfaces. * Define and evolve platform architecture including wireless stacks, OTA update systems, low-power design, telemetry, and performance. * Contribute hands-on to firmware development in C/C++, RTOS environments, embedded Linux services, and edge compute components. * Ensure fleet KPIs including connectivity stability, uptime, power efficiency, and OTA reliability. * Work closely with Hardware Engineering on sensor interfaces, radio integration, manufacturability, and system validation. * Drive CI/CD automation, secure coding practices, test infrastructure, and engineering processes. * Debug complex issues across MCU, Linux, RF, sensors, and hardware interfaces using advanced diagnostic tools. * Mentor, develop, and coach firmware engineers to build a strong, scalable engineering organization. * Partner with Product, Cloud, QA, and Operations to ensure predictable delivery and cross-team alignment. Who You Are and What You Bring * 10+ years of embedded systems or firmware engineering experience, including real-time MCU development. * 1+ years of engineering leadership with strong delivery and quality outcomes. * Expert proficiency in embedded C/C++, RTOS architectures, device drivers, and low-power IoT system design. * Strong background in embedded Linux (Yocto, Ubuntu) and device service development. * Experience with CI/CD pipelines, Git, Jenkins, Docker, and secure software development practices. * Strong knowledge of wireless protocols such as BLE, Zigbee, LTE, and device-cloud communication. * Skilled in debugging across hardware, firmware, Linux, and RF domains. * Experience with at least one major cloud IoT platform-AWS IoT, Azure IoT, or Google Cloud IoT-is required and considered a must for this role. * Based in the Greater Boston area with the ability to work hybrid onsite. Desired But Not Required * Experience with Digi XBee modules, cellular gateways, or large-scale IoT telemetry architectures. * Knowledge of RF tuning, sensor system design, or power optimization. * Exposure to compliance or regulatory frameworks. * Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered. Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings. The anticipated base pay range for this position is $122,500 - $191,500. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually. At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is seeking a hands on, experienced, and visionary Engineering Manager to lead our AI Agents team within the Data & Intelligence Platform group. You will be responsible for leading a team that develops intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva's next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Key Responsibilities Team Leadership & Development: Lead, mentor, and grow a team of AI Software Engineers. Foster a culture of innovation, collaboration, and continuous learning. Provide technical guidance and career development support. Technical Oversight: Oversee the design, development, and deployment of AI agents for Nextiva's products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Ensure delivery of high-quality, scalable, and reliable features. Guide the integration of NLP, speech recognition, and large language models into production systems. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Cross-Functional Collaboration: Partner and collaborate across the product organization to define the roadmap for AI agent capabilities. Translate business goals into technical strategies and execution plans. Innovation & Thought Leadership: Stay current with advancements in AI, machine learning, and multimodal interaction systems. Drive innovation by evaluating and adopting emerging technologies. Qualifications Education & Experience: Bachelor's degree in computer science, Software Engineering, or a related field (required). A Master's degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. Proven track record in AI/ML product development. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spa Cy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies - for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Leadership Skills: Demonstrated ability to lead high-performing engineering teams. Strong project management, communication, and stakeholder engagement skills. Requirements: In an effort to increase team collaboration and effectiveness, candidates located near one of our US offices in Scottsdale, AZ or Dallas, TX preferred. For candidates not located near Scottsdale, AZ or Dallas, TX, travel may be required. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $115,000 - $180,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MS1 #LI-REMOTE Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Bitly is the world's leading Connections Platform, empowering businesses to create memorable connections with their customers at every physical and digital touchpoint. From Fortune 500 companies to small businesses, millions of people around the world rely on Bitly for custom short links, QR Codes, and landing pages that are easy to create, share, and manage. With tools to track and optimize every interaction, we help businesses understand what drives the greatest impact. As we continue to redefine how brands interact with customers, we're looking for passionate individuals eager to drive innovation and shape the future of engagement. Join us in turning every click, tap, and scan into a powerful catalyst for connections. We know the best teams bring different backgrounds, perspectives, and lived experiences. If you're excited about a role and believe your skills and experiences align meaningfully with it, we encourage you to apply. The Role We're looking for an Engineering Manager to join our team to help shape the systems that power how millions of users connect, subscribe, and engage with our products. You'll lead a talented group of engineers focused on building and maintaining reliable, scalable, and secure systems that power our self-serve and enterprise customers. As a people-centered leader, you'll ensure your team executes with excellence while fostering collaboration across Product, Design, QA, and Finance to deliver a smooth, compliant, and efficient experience. What You'll Do Lead and develop a team of engineers through clear direction, consistent feedback, and a focus on accountability and results. Take full ownership of your team's outcomes, ensuring the delivery of reliable, scalable, and high-quality solutions that support the company's growth and long-term goals. Support engineers' career growth by providing mentorship, identifying development opportunities, and creating space for progression within the team. Partner cross-functionally with Product, Design, Engineering, QA, and Finance to align priorities, dependencies, and success measures, ensuring cohesive and impactful customer experiences. Translate business objectives into actionable plans, making sure the team understands both the “what” and the “why.” Maintain transparent communication on progress, risks, and trade-offs, proactively surfacing blockers and driving resolutions. Foster a culture of ownership, empowering engineers to take initiative and make informed decisions with accountability. Uphold high technical and quality standards, ensuring system reliability and data integrity across all processes you oversee. Continuously improve how the team operates, refining workflows, documentation, and release practices to increase efficiency and clarity. Lead with empathy and clarity, setting the tone for stability and confidence as priorities evolve. Who You Are Experienced Engineering Manager with a proven record of driving teams toward meaningful, high-quality outcomes. Strong communicator who brings clarity to complex situations and ensures alignment across engineering, product, and business partners. Technically fluent - you understand architecture and development trade-offs, can challenge assumptions, and speak the same language as your engineers. Skilled at fostering ownership and accountability, helping engineers understand their impact and take initiative with confidence. Strategic thinker who can translate business goals into technical direction, ensuring your team builds scalable and maintainable solutions. Empathetic and inclusive leader who builds trust, encourages growth, and creates space for diverse perspectives. Comfortable operating in a dynamic environment, making thoughtful decisions, and adapting to change with resilience. Collaborative partner who values transparency and constructive feedback as drivers of improvement. Passionate about building scalable systems and effective teams that support great customer experiences. Bonus Points (Optional) Previous experience as an Individual Contributor or Technical Lead, providing a strong foundation for leading engineering teams. Experience leading teams in payments, subscriptions, or other high-availability systems. #LI-AH1 US Employee Benefits - Your benefits start on Day 1! Health & Wellbeing Inclusive health, dental, and vision plans built to support diverse lifestyles. Employer contribution to HSA plans. Generous paid parental leave. Enhanced support for reproductive health, family planning, and new parents. Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services. Comprehensive well-being benefits, including a reimbursement program, Flexible PTO policy. Inclusion & Belonging Impactful connections and community building through our Employee Resource Groups Company-sponsored events to connect Bitizens together. Financial 401k with up to 4% employer match, access to financial professionals to offer our employees the opportunity to plan for a strong financial future well beyond their working years. Stock Options. Life, Short-term Disability, and Long-term Disability options. Flexible workspace support provided, including home office, cell phone, and WiFi service reimbursement. Coworking reimbursement for eligible employees. Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages. Reimbursement for professional development. Eligibility US applicants must be currently authorized to work in the United States on a full-time basis. Bitly does not sponsor or support any immigration processing. *** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington *** If you are based in California, we encourage you to read this important information for California residents linked here. (******************************** As part of our hiring process, we conduct routine measures to verify the authenticity of candidate applications and credentials. These steps help us maintain a fair, secure, and high-quality recruitment experience for all applicants. Compensation The salary range for this role takes into account a wide range of factors considered in making compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, as well as other business and organizational needs. Base Salary Range$172,000-$236,500 USD

About Our Company:Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients. About the Position:The Senior Director, Engineering is primarily responsible for leading and managing the engineering efforts to support the Design and Construction Team in delivering innovative, high-quality, and efficient data center projects, especially related to future industry trends to ensure Cologix remains at the forefront of data center development. This role involves overseeing the technical aspects of all projects in design, ensuring alignment with company standards, client expectations, and industry best practices, as well as maintaining the company standards with an understanding it is a living document that continuously evolves to meet the future expectations of the market. What you do daily: Provide expert technical engineering guidance for data center projects, ensuring compliance with building codes, safety regulations, and industry standards. Serve as a primary point of contact for consulting engineers and direction, ensuring engineering designs align with Cologix's best practices, customer expectations, contract requirements, project budgets, and operational requirements. Regularly review and update all engineering basis of design documents to ensure designs meet the project schedule, budget and operational needs. Conduct ongoing audits and enhancements of Cologix's design and build standards to drive innovation in data center design, including liquid cooling, sustainability, and on-site generation alternatives. Continually assess and update owner furnished equipment specifications for relevance to current and future designs, constructability, and coordination with all controls systems. Interface with the supply chain group to ensure alignment with equipment designs, availability, and cost. Work directly the internal Cologix DCIM, IT, and security teams to ensure alignment with all design standards and consulting engineering design documents. Regular interface with the project construction and operations teams to continually assess design and equipment adequacy related to builds, constructability, schedule, cost, and maintenance. Develop and implement company training plans related to the dissemination of key engineering elements that affect sales and operations, such as liquid to chip cooling processes, noise abatement approach to high decibel servers, etc. Recruit, train, and provide technical leadership to internal engineering personnel. Assign tasks to align with staff abilities and project needs, fostering professional development and skill enhancement. Oversee engineering group capital costs (hours and expenses) to align with annual budgets, manage personnel resources, and optimize overhead utilization while scaling the team to support project workloads. Work with the development team to prepare consultant design budgets for new projects, and maintain existing consultant design budgets on projects in design. Support the energy strategy group in technical discussions with utility companies when assessing existing and future utility service strategies and agreements. Support the business strategy group in performing due diligence for prospective opportunities as well as developing scopes of work for third party consultants in performing due diligence where required. Collaborate with internal and external teams to enhance processes and protocols, ensuring Cologix remains an industry leader in multi-tenant and hyperscale colocation data center design and construction. Develop data-driven designs and equipment specifications to mitigate project risks through innovative planning and partnerships, presenting information to support executive decision-making. Review project documents for quality and consistency throughout the design process, from conceptual design through IFC documents. Conduct site walks as needed during construction to ensure designs meet specifications, and support RFI responses between design teams and internal management where required. Work closely with the commissioning team to ensure vendors and contractors are aligned with the design documents in order to achieve successful project turnover to customers. What Makes You a Good Fit: Minimum of 15 years of experience in electrical and mechanical engineering, with at least 5 years in a leadership role within the data center or mission-critical industry. Licensed Professional Engineer (PE) in a relevant discipline (e.g., Mechanical or Electrical) in a U.S. state is preferred but not required. Bachelor's degree in Engineering, Construction Management or a related field. A master's degree in a related field is advantageous but not required. Extensive experience in design-assist and design-build construction, particularly in data center projects, with a strong understanding of preconstruction planning, construction oversight, and commissioning processes. Expertise to focus on MEP disciplines, as well as a working knowledge of low voltage BMS, EPMS, IT, security, and life safety systems. Knowledge of typical data center civil an structural disciplines a plus. Understanding of utility service requirements, points of demarcation and responsibilities required. Knowledge of substation design, procurement, and construction a plus. In depth knowledge of data center QAQC and commissioning processes. Proven ability to lead and manage a team of engineers, fostering a collaborative and innovative environment. Excellent communication, problem-solving, and organizational skills, with the ability to engage with corporate executives, external partners, and cross-functional teams. Collaborative nature with the ability to be the decision maker when needed. Regularly source alternate opinions with the ability to assess the critical factors that best represent the company and stakeholder requirements. Strong knowledge of building codes, safety regulations, and industry-specific standards. Proficiency in engineering design software, construction management tools, cloud-based commissioning platforms, and financial management software. Ability and willingness to travel in the US and Canada to support project and team needs. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.*** NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at ********************** or call ************. The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers' personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see *********************************** . Cologix' data centers are ISO 27001:2022 and ISO 14001:2015 certified. These certifications demonstrate Cologix's commitment to both information security and environmental stewardship. At Cologix, protecting information assets and minimizing environmental impacts are everyone's responsibility. Cologix employees are responsible for: • Understanding and following Cologix's information security, cybersecurity, privacy, and environmental management policies, procedures, and standards. • Ensuring conformance with the requirements of both the Information Security Management System (ISMS) and the Environmental Management System (EMS). • Remaining vigilant and reporting any information security or environmental incidents, vulnerabilities, risks, or non-conformities to the appropriate teams. • Actively participating in Cologix's efforts to maintain and improve information security and environmental performance.