Support Specialist jobs at Bank of Blue Valley - 35 jobs

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset. What you will do Resolve client, advisor, and internal support inquiries submitted through Zendesk Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues Analyze trends in client issues and serve as the voice of the customer to drive product improvements Create and maintain Help Center articles and technical documentation for common issues Recommend and support process and tooling improvements to enhance customer satisfaction What you will bring Bachelor's degree and at least 2 years of related experience, or equivalent work experience Strong analytical and technical troubleshooting skills Excellent written communication skills with ability to explain technical concepts clearly Strong time management and organizational skills in a support environment Customer‑first attitude with empathy and accountability for issue resolution What will set you apart Experience with Zendesk, JIRA, or similar support tools Account Aggregation experience a plus Experience providing technical support via phone, chat, and email Ability to work cross‑functionally with engineering and product teams Experience writing technical documentation or training support personnel Working knowledge of SQL or similar data tools ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-20-2026 Want the latest money news and views shaping how we live, work and play? 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The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role is located in Leawood, KS or Plainfield, IL. Duties & Responsibilities * Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email. * Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture. * Complete system maintenance for existing treasury management products and services. * Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts. * Maintain knowledge of regulations surrounding treasury services. * Assist commercial customer who have experienced fraud on their account. * Provide specialized line of business support. * Identify and resolve issues within assigned responsibility, elevating urgent matters to management. * Other special projects as directed. Education & Experience * Knowledge of: * Strong oral and written communication skills * Advanced knowledge of the line of business policies, procedures and products * Operational workflows and secure file transmissions * Ability to: * Multi-task and work independently * Solve problems independently while applying logic and discretion * Adapt to change and respond to all requests in a professional manner * Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks * Analyze and solve problems for which there are not always precedents * Maintain visual attention and mental concentration for extended periods of time * Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment * Education and Training: * High school diploma or equivalent required; college degree preferred. * 2 years of customer service experience preferred * Previous banking or finance and customer service experience preferred. * Previous experience in roles identifying customer needs to expand relationships. * Requires knowledge of Microsoft Office, Excel and Adobe Acrobat. Compensation and Benefits Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20 - $26/ hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

Life Application Specialist Department: Life Operations Reporting to: Life Business Manager As a Life Application Specialist, you'll play a vital role in helping clients complete life insurance applications accurately and efficiently through our App Assist program. This position blends meaningful phone-based client interaction with detailed application processing, ensuring every submission is complete, compliant, and ready for carrier review. If you're detail-oriented, comfortable on the phone, and thrive in a fast-paced, process-driven environment, this role offers the opportunity to build valuable insurance experience while supporting producers, underwriters, and internal partners across the business. What you'll do: * Conduct client phone interviews to complete personal history interviews (PHIs) and gather additional health information as requested by underwriting * Document applicant responses accurately and update multiple systems and work queues * Manage inbound and outbound calls while meeting quality, productivity, and service-level expectations * Enter and review electronic life insurance applications to ensure all required information and forms are complete and in good order * Send, receive, and track DocuSign documents throughout the application lifecycle * Order attending physician statements (APS) and required medical exams * Coordinate with the licensing team to confirm producers meet carrier licensing and training requirements * Submit complete, in-good-order applications and supporting documentation to insurance carriers * Assist with training and onboarding new team members within the Life Operations department * Support special projects and additional tasks as needed Licensing Requirement * Must obtain a Life and Health insurance license within 30 days of hire Experience you'll bring: * One year of related life insurance experience and/or a relevant medical background * Strong verbal communication and active listening skills, especially in phone-based client interactions * High attention to detail and accuracy in data entry and documentation * Ability to manage multiple priorities in a fast-paced, production-focused environment * Comfort navigating multiple computer systems and technology platforms * Dependable, organized, and able to work independently while contributing to a collaborative team Bonus Points: * Experience in a phone-based customer service, call center, or client interview role * Ability to learn and apply underwriting guidelines, licensing requirements, and carrier-specific processes * Bachelor's degree What you'll get: * Amazing benefits including medical, dental, vision and 401k (with matching options) * Generous PTO package from your start date * Access to an on-site café, gym and primary care * Continuous personal and professional development opportunities * Recognition for hard work & exemplary performance * Employee sponsored events…and more! Who We Are: Advisors Excel is a fast paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily. #LI-MS1

Responisble for providing a variety of services which relieve the Supply Chain department of administrative details. ESSENTIAL FUNCTIONS (Primary accountability for specific functions and results) 1. Serves as a positive role model consistent with Polo's corporate culture at all times. 2. Runs and distributes reports as needed 3. Resolves invoice, PO and COC questions 4. Tracks and enters COC non-compliance debit memos 5. Compiles and distributes KPI data 6. Follows up on past due receipts 7. Tracks freight and enters due dates on PO lines 8. Follows up on PO acknowledgements 9. Follows up with suppliers for regulation compliance confirmation 10. Provides back-up for Office Coordinator 11. Administrative special projects as assigned ADDITIONAL RESPONSIBILITIES 1. Performs other duties as assigned. 2. Ensures that supplier, external and internal customer's needs are met. Education: (minimum required) High school or equivalent

Job DescriptionSalary: $19/hr About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectationsevery day? What You'll Do As part of the Information Systems Team, the IT Desktop Support Specialist is responsible for serving Mid American Credit Union staff and members through timely, accurate and professional resolution of issues and introduction of enhanced processes improving technology related processes. The IT Desktop Support Specialist is responsible for assisting other members of the IS team on maintaining the technology infrastructure and processing cycles in a manner that adheres to IT compliance and IT performance standards. Essential Duties and Responsibilities User Support: Respond to user requests for assistance in a timely, accurate and professional manner striving for first contact resolution. Log all user requests in ticketing system, assist other team members with open tickets as needed. Maintain positive working relationships with 3rd party vendors and engage those vendors to achieve timely resolution of issues as needed. Monitor service tickets for trends that require escalation. Monitor all routine scheduled activity to ensure completion of tasks within defined timeline; work with impacted staff to correct issues in the event of a job failure. Ensure all pending changes have been communicated to users. Monitor desktop deployments for replacement, including ancillary equipment such as signature pads, receipt printers, id scanners, printers, phones and security systems. Stage and test new desktops and ancillary equipment deployments in a manner that minimizes end-user issues. Maintain a 2-year forecast of estimated replacement to be reviewed quarterly. Maintain all PC/Server licensing on an on-going basis to ensure Mid American Credit Union is compliant with licensing terms. Assist in deployment of MACU approved systems and software. Serve as Admin for assigned systems maintaining system integrity and performing maintenance activities including standard upgrades. Make recommendations for enhancing systems for the organization. Support other ancillary systems by establishing familiarity with systems and seeking guidance from vendors as needed. User Security Ensure all workstations and servers are routinely updated with appropriate security programs/patches. Maintain records of such updates and ensure renewal of all services utilized for this purpose. Maintain user profiles per Mid American standards, ensuring only necessary levels of access are granted, including the deletion of profiles of former employees. Monitor internet usage logs and email filters, reporting issues to management. Administer staff cyber-security training programs. IT Compliance and Disaster Recovery: Ensure current IT related policies and procedures are followed as part of routine work activities. Maintain IS change management records and IS disaster recovery manuals on an on-going basis. Network Monitoring: Assist with maintenance, monitoring and reporting of network infrastructure performance to eliminate unscheduled downtime or processing errors that could have been prevented through proper maintenance and management of network components. This includes, but is not limited to, troubleshooting data communication systems, telecommunication systems, server performance, backup processes, VPN monitoring, internet usage monitoring, email filtering, etc. Required Skills/Abilities Ability to quickly identify technology related issues, determine the root cause, identify solutions, and implement fixes quickly and effectively for complex and abstract issues. Strong verbal and written communication skills. Ability to communicate complete information in a clear, concise and professional manner to a wide variety of audiences. Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job related data. Must be able to understand and apply credit union policies and procedures, including World Class Service Standards. Ability to lift and transport moderately heavy objects (up to 50 lbs.) such as computers. Ability to climb and crawl for inspection of cables in floors and ceilings. Ability to prioritize multiple tasks and adjust to changing priorities. Must be available to work nights and weekends as needed. Occasional overnight or out of town travel required. This may include working with PC's, networking, VOIP, and Network Virtualization Self Management Judgement - Exhibit sound and accurate judgment, support and explain reasoning for decisions; includes appropriate people in decision-making process. Knows when to appropriately seek supervisor input and/or approval. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent. Cultural Responsibilities Be committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education - A two-year college degree or completion of a specialized course of study at a business or trade school. Experience - Minimum two years of similar or related experience, including time spent in preparatory positions. What You'll Love About Us A Company that Cares.We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations. Work that Stays at Work.Genuine work/life balance served here! Rest and Relaxation.Paid vacation time, personal leave and paid holidays! Health Benefits.Medical with HSA and FSA options, dental, and vision. Prepare for the Future.401(k) with a generous company match. Invest in YOU.Tuition Reimbursement Program. An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

**Come join our amazing team and work in our Westfield, IN location, or remote from home in Eastern Time Zone!** The Dispute Support Specialist is responsible for providing general support to the Loan Administration Support Department's Dispute Team to ensure proper tracking and organization of customer complaints and issues. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $23.50/hr - $25.50/hr. **What you'll do:** + Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors. + Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines. + Collaborates daily with multiple internal business units by gathering information to resolve open complaints. + Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents. + Provides general administrative support as needed. + Performs other duties or special projects as assigned. + Knowledge of Microsoft Office Suite required + Must be a team player with strong attention to detail and able to work independently. + Knowledge of relevant industry-specific software packages preferred + Strong analytical skills and attention to detail + Ability to interact with senior management + Ability to make decisions that have significant impact on the department's credibility, operations, and services + Ability to organize and prioritize own work schedule on short-term basis + Strong math skills, balance and check results for accuracy + Ability to compose letters + Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly + Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints **What you'll need:** + High school diploma or GED required. College education preferred but not required. + Minimum of two (2) years related mortgage banking, and/or financial industry experience required. **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **Notice to all applicants: Carrington does not do interviews or make offers via text or chat.** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

The position of Help Desk Technician is to provide expert technical and operational support for the point-of-sale systems and other technical resources and tools for our users, both in remote locations and at the home office. The selected candidate must be local to the Kansas City metro area as this position does require working in office 5 days a week (M-F 8:00 - 5:00). Our corporate office is located at 8208 Melrose Dr Lenexa, KS 66214. Support Technician Primary Responsibilities: * Serves as first point of contact for customers seeking assistance over the phone, email or other established means of contact and responds in a timely and professional manner. * Walk customers through the problem-solving process. * Troubleshoot and resolve Point of Sale (POS) software problems for remote branch personnel. * Escalate unresolved issues to authorized individuals / departments. * Provide guidance to remote branch personnel regarding the operational aspects of the POS software. * Enter all activities performed in company tracking software as defined by policy. * Perform remote computer and software administrative duties at branch locations on an as needed basis. * Collect data and provide reports for POS systems on a daily basis. * Predictable and reliable attendance is an essential requirement of the position * May perform other duties as assigned. Experience * Experience with desktop OS software and hardware * Excellent verbal and written communication skills. * Ability to type at 30 wpm. * Ability to analyze and solve problems. * Ability to prioritize and organize. Education * High School diploma or equivalent. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. EOE Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: This position will be based in our Lenexa Kansas corporate office. The selected candidate will be required to work in office 2-3 days a week to provide onsite support to corporate staff. Experience: * Help desk: 1 year (Preferred) * Windows: 1 year (Preferred)

**Seeking 11am-8pm CST Shift only!** Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants Payment Card Industry compliance. Duties & Responsibilities Essential Functions Serves as first line of support for merchant and partner issues and inquires. Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution. Obtains and evaluates all relevant information to handle product and service inquiries. Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures. Works with internal departments to ensure a high level of support for the merchant and partner. Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans. Additional Responsibilities Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution. Provides software and terminal training to merchants and assures compliancy standards are met. Updates merchant information in databases as needed. Escalates issues to Supervisors when necessary. Completes other assigned duties and projects as requested. Requirements Ability to speak and write English and Spanish fluently Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company's products and/or services This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy. Education & Experience Associate s or Bachelor s Degree Preferred A minimum of 1 year experience in a financial institution or customer service required Strong Communication Skills Required Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart. Basys is an equal opportunity employer

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Production Support Specialist within PNC's Midland organization, you will be based in office within the PNC Midland footprint. PNC provides a best in class office environment; and also supports remote and hybrid work environments. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. * Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management. * Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation. * Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. * Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Accuracy and Attention to Detail, Consulting, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Treasury Management Support Specialist Department: Deposit Operations Job Type: Full-Time/Hourly Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations Key Responsibilities * Works closely with the Bank's customers in a professional and responsive manner to meet the customers' needs * Learn, understand, and support bank supported products including but not limited to: business online banking, RDC, ACH, wires, lockbox, installing/downloading PC software, etc. * Provide review and underwriting of business customers' needs for their cash flow transactions with the Bank * Support Electronic Payments and Treasury Management team and bank locations by completing set up documentation for various products, including but not limited to underwriting requests * Performs customer setups and training on multiple platforms and systems; interacts with software vendors to handle systems or customer support issues * Diagnose and problem-solve technical issues over the phone and via email * Demonstrated ability to work effectively with team members, management, auditors, and other officials * Other duties as assigned * Compliance/Regulation: Responsible for following all aspects of Bank Policy's including but not limited to, Equity Bank Business Ethic and Conduct policy, and Bank Secrecy Act, and completing all required Compliance Course work Required Skills & Education Requirements * Bachelor's degree in business related field or equivalent work experience * 2 years of financial services industry experience * Strong PC skills to include proficient knowledge of Microsoft Office Suite - Excel, Outlook, PowerPoint, Word * Experience working in a fast-paced environment, handling multiple projects simultaneously Who We Are Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with over 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere. What's in it for you? We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families. Benefits Available: * Health, Dental & Vision Insurance * Group Life & Long-Term Disability Insurance * Flexible Spending & Health Savings Accounts * Group Cancer Insurance * 401(K) Retirement Plan w/Company Match * Generous Vacation & Sick Time * Employee Stock Purchase Plan (ESPP) * Pet Insurance * Retail Banking Benefits Find your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work Environment This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Retail Banking Support Specialist Department: Deposit Services Salary: FT Salary Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations * Provide Support to Retail Branch Employees & Management * Deliver support of operational, product, compliance, system and any other issues daily via telephone or email. * Develop and update retail operating procedures and intranet resources. * Partner with support departments and frontline retail associates to determine issues and needs. * Take ownership of issue and provide timely follow-up with associates, and management as needed. * Make supervisory decisions in order to assist retail branch employees and management in researching/resolving issues. * Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams. * Facilitate Training Sessions * Develop and deliver training curriculum, which may be a mix of computer-based training, conference calls, in-person workshops (classroom) and/or webinars. * Plan and conduct ongoing workshops to meet business needs. * Provide additional training support to other areas of the bank as needed. * Plan and conduct bank conversion training as applicable. * Periodic overnight travel to other Equity Bank markets required as needed. Travel is anticipated to be 10% during normal course of business; up to 80% during bank conversion planning and training. * Coordinate Projects * Lead and complete projects as assigned. * Assist with development and rollout of new or revised products, services, procedures and protocols. * Demonstrate Compliance with Applicable Laws and Regulations * Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures. * Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position. * Complete periodic compliance training. * Regular and reliable attendance * Perform other duties as assigned or required Required Skills & Education * High School Diploma or equivalent * 2+ years Bank Experience required * 2+ years Customer Service experience preferred * Excellent interpersonal, verbal, and written communication skills * Ability to analyze, investigate and achieve results * Computer proficiency in Windows-based systems * Ability to maintain a high degree of confidentiality * Strong attention to detail and organizational skills * Ability to multitask answer phones, emails, and work on projects simultaneously * Capable of working with a team to determine solutions The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. Who we are: Equity Bank, a full-service, $7 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere. What's in it for you? We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families. Benefits Available: * Health, Dental & Vision Insurance * Group Life & Long-Term Disability Insurance * Flexible Spending & Health Savings Accounts * Group Cancer Insurance * 401(K) Retirement Plan w/ Company Match * Generous Vacation & Sick Time * Employee Stock Purchase Plan (ESPP) * Pet Insurance * Retail Banking Benefits Find your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work Environment This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race or skin color, national origin or ethnicity, religious beliefs, age, sex, physical or mental ability.

Job Description We are looking for a proactive and adaptable Partner Support Specialist to join our team. In this role, you will play a key support role to the Partner Support Managers (PSM), collaborating across multiple departments to ensure seamless operations. You will help maintain a positive work environment by consistently aligning with our organization's mission, vision, and values. This position is an excellent opportunity for someone eager to develop a wide range of skills, with the potential to transition into a full Partner Support Manager role as growth opportunities arise. The ideal candidate will be highly organized, resourceful, and enthusiastic about taking on new challenges to contribute to the success of our partner management initiatives. Duties & Responsibilities Essential Functions Provide administrative support to partner support managers, demonstrating initiative and flexibility to actively participate and contribute in various areas. Collaborate with internal departments using written and verbal communication to meet partner/team needs. Assist PSM team in the execution of Conversions when they arise. Coordinates day-to-day office operations such as maintaining records and documents, researching and compiling information for and preparing reports, aiding partner support managers with partner visits. Assist in managing Finance requests such as - loss cases and determining if 100% billing to partner is necessary, distribution of invoices to partners, collection and distribution of W-9 forms to partners. Take ownership of smaller projects to support the overall PSM function, helping to free up higher-level strategic tasks for PSMs. Regularly review and update partner facing materials including but not limited to Partner Campus, Partner Newsletter and Basys University. Additional Responsibilities Assist PSM Lead with projects of various complexity, using administrative skills to plan, coordinate, and follow up with contributors and follow through to completion. Joins partner calls with PSM as needed. Coordinates and relays information throughout multiple departments as needed. Performs and resolves task within given SLA. Interfaces with employees at all levels as well as external customers, representing the company professionally at all times Will be responsible for learning and understanding other departments at Basys Completes other assigned duties as requested. Requirements This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy. Strong interpersonal skills, conducive to team development World Class problem-solving skills Exceptional analytical skills for analyzing client data Time management and multitasking skills in order to handle multiple tasks at once Strong organizational skills and attention to detail Strong written and verbal communication skills Education & Experience Bachelor's degree in business administration, accounting, marketing or other related fields is preferred A minimum of 2 years of experience in a financial institution, customer service, or other related fields is required. Strong communication skills required Proficiency in Microsoft Office suite, CRM Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart. Basys is an equal opportunity employer.

We are looking for a proactive and adaptable Partner Support Specialist to join our team. In this role, you will play a key support role to the Partner Support Managers (PSM), collaborating across multiple departments to ensure seamless operations. You will help maintain a positive work environment by consistently aligning with our organization s mission, vision, and values. This position is an excellent opportunity for someone eager to develop a wide range of skills, with the potential to transition into a full Partner Support Manager role as growth opportunities arise. The ideal candidate will be highly organized, resourceful, and enthusiastic about taking on new challenges to contribute to the success of our partner management initiatives. Duties & Responsibilities Essential Functions Provide administrative support to partner support managers, demonstrating initiative and flexibility to actively participate and contribute in various areas. Collaborate with internal departments using written and verbal communication to meet partner/team needs. Assist PSM team in the execution of Conversions when they arise. Coordinates day-to-day office operations such as maintaining records and documents, researching and compiling information for and preparing reports, aiding partner support managers with partner visits. Assist in managing Finance requests such as loss cases and determining if 100% billing to partner is necessary, distribution of invoices to partners, collection and distribution of W-9 forms to partners. Take ownership of smaller projects to support the overall PSM function, helping to free up higher-level strategic tasks for PSMs. Regularly review and update partner facing materials including but not limited to Partner Campus, Partner Newsletter and Basys University. Additional Responsibilities Assist PSM Lead with projects of various complexity, using administrative skills to plan, coordinate, and follow up with contributors and follow through to completion. Joins partner calls with PSM as needed. Coordinates and relays information throughout multiple departments as needed. Performs and resolves task within given SLA. Interfaces with employees at all levels as well as external customers, representing the company professionally at all times Will be responsible for learning and understanding other departments at Basys Completes other assigned duties as requested. Requirements This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy. Strong interpersonal skills, conducive to team development World Class problem-solving skills Exceptional analytical skills for analyzing client data Time management and multitasking skills in order to handle multiple tasks at once Strong organizational skills and attention to detail Strong written and verbal communication skills Education & Experience Bachelor's degree in business administration, accounting, marketing or other related fields is preferred A minimum of 2 years of experience in a financial institution, customer service, or other related fields is required. Strong communication skills required Proficiency in Microsoft Office suite, CRM Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart. Basys is an equal opportunity employer.

Job Title: Contract and Licensing Support Representative Department: Annuity Operations Reporting to: Contract and Licensing Follow-Up Manager As part of the Annuity Operations team, the Contract and Licensing Support Representative provides outstanding customer service when processing and handling requests from agents, carriers, and internal staff. This role requires timely feedback with any pending contracting requirements to assist in the processing of contracts. This is more than just a job-it's a chance to be part of a team that values your expertise and supports your growth. What you'll do: * Follow up on pending contracts with a variety of insurance companies, ensuring nothing falls through the cracks * Assist your team members with any outstanding contracting requirements, contributing to a seamless operation * Provide agents with up-to-date contracting statuses, necessary codes, and training information to keep them in the loop * Perform monthly cleanups of our contracting system, ensuring data is accurate and up to date Experience you'll bring: * Previous customer service experience - you've got experience delivering top-notch customer service and know how to make clients feel valued * Strong communication skills * Ability to interact with all personality types and with all levels of staff * Problem-solving and decision-making skills * Time management with the ability to handle multiple tasks in a fast-paced environment * You're comfortable navigating multiple systems and are proficient with PCs Bonus Points: * Bachelor's degree * Prior experience working in the financial services industry What you'll get: * Amazing benefits, including medical, dental, vision, and 401k (with matching options) * Generous PTO package upon your start date * Access to an on-site café, gym, and primary care * Continuous personal and professional development opportunities * Recognition for hard work & exemplary performance * Employee-sponsored events…and more! Who We Are: Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily. #LI-RH1

Are you passionate about ensuring business resilience and safeguarding critical IT operations? We're seeking an IT Disaster Recovery Coordinator to lead the development, implementation, and ongoing management of our disaster recovery (DR) strategies. In this role, you'll ensure rapid recovery of essential systems, partner with technical and business teams, and support regulatory compliance frameworks essential to our organization's stability. Key Responsibilities * Develop and maintain IT disaster recovery plans aligned with BCP, FFIEC, and GLBA standards. * Coordinate DR testing, documentation, and ongoing updates across systems and applications. * Partner with Business Continuity, Infrastructure, Cybersecurity, and Application teams on risk assessments, BIAs, RPO/RTO requirements, and remediation work. * Lead DR drills and table-top exercises and manage response efforts during real incidents. * Validate backup systems, replication processes, and failover mechanisms. * Maintain DR runbooks, contact lists, and escalation procedures. * Support audits, regulatory reviews, and business continuity committees. Qualifications * Bachelor's degree in IT or related field (or equivalent experience). * 3+ years in IT disaster recovery, business continuity, or IT operations. * Strong understanding of infrastructure, cloud technologies, backups, and cybersecurity. * Experience with DR tools and cross-functional coordination. * Excellent communication, organization, and problem-solving skills. CapFed is an equal opportunity employer.

Are you passionate about ensuring business resilience and safeguarding critical IT operations? We're seeking an IT Disaster Recovery Coordinator to lead the development, implementation, and ongoing management of our disaster recovery (DR) strategies. In this role, you'll ensure rapid recovery of essential systems, partner with technical and business teams, and support regulatory compliance frameworks essential to our organization's stability. Key Responsibilities * Develop and maintain IT disaster recovery plans aligned with BCP, FFIEC, and GLBA standards. * Coordinate DR testing, documentation, and ongoing updates across systems and applications. * Partner with Business Continuity, Infrastructure, Cybersecurity, and Application teams on risk assessments, BIAs, RPO/RTO requirements, and remediation work. * Lead DR drills and table-top exercises and manage response efforts during real incidents. * Validate backup systems, replication processes, and failover mechanisms. * Maintain DR runbooks, contact lists, and escalation procedures. * Support audits, regulatory reviews, and business continuity committees. Qualifications * Bachelor's degree in IT or related field (or equivalent experience). * 3+ years in IT disaster recovery, business continuity, or IT operations. * Strong understanding of infrastructure, cloud technologies, backups, and cybersecurity. * Experience with DR tools and cross-functional coordination. * Excellent communication, organization, and problem-solving skills. CapFed is an equal opportunity employer.

Role: Responsible for administering the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) programs, to ensure compliance with federal regulations and credit union policies and procedures. Assist the Risk Manager with BSA audits, exams, or independent reviews to assess the effectiveness of internal controls, efficiency of operations, and accuracy of financial records. **Priority consideration will be given to candidates with BSA/OFAC examination experience.** Essential Functions & Responsibilities: * Assist the credit union to comply with the Financial Crimes Enforcement Network (FinCen) efforts to combat money laundering (AML) and terrorism financing by adhering to established policies and procedures. Administer the credit union's BSA compliance program, including: (a) assess BSA/AML alerts derived from various prevention filters within the ABRIGO platform; (b) monitor and/or perform thorough analysis on potential AML suspect accounts and activities; (c) maintain accurate documentation and tracking of investigations and decisions; and (d) understand and stay current on Red Flags and industry trends related to BSA/AML. *Prepare Suspicious Activity Reports and complete regulatory filings within the 30-day regulatory period. Complete Currency Transaction Reports and regulatory filings within the 15-day regulatory period. *Periodically evaluate filters within ABRIGO to ensure conformity with credit union's risk appetite. *Manage the credit union's OFAC compliance program, including: (a) process periodic 314(a) and Watch List names through ABRIGO software; (b) work Specially Designated Individual list and clear exceptions using LexisNexis; and (c) assist retail personnel with general OFAC compliance. *Prepare periodic written reports summarizing the credit union's BSA/AML compliance program. *Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge & Skills: Experience: Three years to five years of similar or related experience. Education: (1) A minimum of a two-year college degree, four-year college degree preferred, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship (on-the-job experience) program. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills : 1. Knowledge of State and Federal regulations applicable to financial institutions. 2. Basic knowledge of BSA and OFAC compliance preferred. 3. Strong attention to detail and documentation skills. 4. Proficient written and oral communication skills. 5. Ability to meet deadlines, work independently, and adapt to changing priorities. 6. Must have a working knowledge of spreadsheets and word processing software and a comfort with the use of modern technologies and software applications.

Role: Responsible for administering the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) programs, to ensure compliance with federal regulations and credit union policies and procedures. Assist the Risk Manager with BSA audits, exams, or independent reviews to assess the effectiveness of internal controls, efficiency of operations, and accuracy of financial records. **Priority consideration will be given to candidates with BSA/OFAC examination experience.** Essential Functions & Responsibilities: *Assist the credit union to comply with the Financial Crimes Enforcement Network (FinCen) efforts to combat money laundering (AML) and terrorism financing by adhering to established policies and procedures. Administer the credit union's BSA compliance program, including: (a) assess BSA/AML alerts derived from various prevention filters within the ABRIGO platform; (b) monitor and/or perform thorough analysis on potential AML suspect accounts and activities; (c) maintain accurate documentation and tracking of investigations and decisions; and (d) understand and stay current on Red Flags and industry trends related to BSA/AML. *Prepare Suspicious Activity Reports and complete regulatory filings within the 30-day regulatory period. Complete Currency Transaction Reports and regulatory filings within the 15-day regulatory period. *Periodically evaluate filters within ABRIGO to ensure conformity with credit union's risk appetite. *Manage the credit union's OFAC compliance program, including: (a) process periodic 314(a) and Watch List names through ABRIGO software; (b) work Specially Designated Individual list and clear exceptions using LexisNexis; and (c) assist retail personnel with general OFAC compliance. *Prepare periodic written reports summarizing the credit union's BSA/AML compliance program. *Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge & Skills: Experience: Three years to five years of similar or related experience. Education: (1) A minimum of a two-year college degree, four-year college degree preferred, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship (on-the-job experience) program. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: 1. Knowledge of State and Federal regulations applicable to financial institutions. 2. Basic knowledge of BSA and OFAC compliance preferred. 3. Strong attention to detail and documentation skills. 4. Proficient written and oral communication skills. 5. Ability to meet deadlines, work independently, and adapt to changing priorities. 6. Must have a working knowledge of spreadsheets and word processing software and a comfort with the use of modern technologies and software applications.

Elizabeth Layton Center is looking for an Adult Specialist to join our Community Support Services (CSS) team in Paola, KS. This is a Monday - Friday position with hours of 2pm-10pm. If you want to work in a vibrant and supportive environment dedicated to serving our community, ELC is the place for you! Who we are: Elizabeth Layton Center is a community mental health center with locations in Ottawa, KS, and Paola, KS. Our mission is simple: to provide comprehensive and integrated behavioral health services for our community. We are honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations, especially Medicaid and Medicare eligible clients, to meet the growing needs unique to their situation and life experiences. What we offer: Competitive Pay Comprehensive Benefits Program Generous PTO Wellness Program A Compassionate, Supportive Culture Flexible Scheduling Opportunities for Professional Development Healthy Work/Life Balance SUMMARY: Adult Specialists provide supervision and supportive services to adult clients diagnosed with severe and persistent mental illness (SPMI). Under the supervision of a licensed and credentialed clinician, this position will provide information, education, and training to help build knowledge, develop skills, and change attitudes with a goal of increasing independence, productivity, self-determination, and inclusion in the community. The majority of time will be spent providing services to consumers at ELC's residential housing, but some interaction may occur in consumer's homes, vocational sites, program sites or other community settings. This position reports directly to the CSS Coordinator or their designee. MAJOR JOB RESPONSIBILITIES: Assists in developing and providing structured activities to include attendant care, psychosocial group activities and individual community support Maintains a safe and productive environment during time spent in attendance of consumers Provides transportation to and from various activities or appointments (must maintain a good driving record) Provides medication observation in the community and in supported housing environment Maintains appropriate records for reporting, evaluation, accounting, and clinical purposes Meets deadlines for daily paperwork and reports Provides quality documentation Completes other duties as deemed appropriate by immediate supervisor Complies with ELC policies and procedures EDUCATION and/or EXPERIENCE: High school diploma or G.E.D. Minimum of 40 hours of training in providing equivalent supportive services to child and/or adult consumers OR be able to attend 40 hours of on-site training. On-site training may be required outside of regularly scheduled working hours. All offers are contingent upon successful completion of required background checks KNOWLEDGE, ABILITIES, and SKILLS: Ability to relate and work creatively and energetically with consumers at risk of hospitalization Relates a positive approach to complex mental health issues Communicates directly and effectively in a cooperative manner Flexibility in assigned work hours Ability to be sensitive to cultural and ethnic differences Ability to safely perform major job responsibilities with or without reasonable accommodations ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step toward a bright future - apply today and become part of a team where your contributions truly matter!