Scheduler jobs at Baptist Health Care

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite) This onsite role supports patient scheduling at Nine Mile Medical Park. Responsibilities include scheduling diagnostic appointments after BMG visits, rescheduling patients due to lateness, cancellations, authorization issues, etc. Calling out on diagnostic orders to ensure timely follow-up The Access Specialist serves as the single point of contact for online patient scheduling. This position is responsible for receiving all incoming phone calls, web requests, and working with referral sources. This position follows through with completing the appointment, working insurance verification, and any necessary inquires with the appropriate clinical team. The patient needs will be initiated by order placement. This position will maximize patient experience and operational workflow. This position will work directly with patient access leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position. * Accountable for scheduling all patient self service appointments. * Monitors, documents and completes any insurance verification (benefit) requirements. * Ensure BHC has accurate and current information to process claims and to obtain payment including complete review of financial clearances. * Understands all regulatory agency requirements (i.e., HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS' management. Minimum Education * High School Diploma or Equivalent Required Minimum Work Experience * 2 years Relevant revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, customer service, payer contracting, or coding) Required * experience in healthcare customer scheduling Preferred * Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree)

It's more than a career, it's a calling. MO-REMOTE Worker Type: PRN Job Highlights: is as needed to provide coverage for the department is not eligible for benefits There are no guaranteed hours Minium 2 shifts per month One-year experience is required Job Summary: Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate. Assists with maintenance and updating of provider contact information. Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. Identifies process improvement opportunities and participates in improvement plans. Works on special projects as needed. May review the work of others. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE One year experience PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: ********** Transplant (Multidisc) Clinic CSM Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 0 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

It's more than a career, it's a calling. MO-SSM Health 7980 Clayton RD Worker Type: Regular Job Highlights: Sign-on Bonus Eligible (Sign-on bonuses are for external qualified candidates. Internal candidates - check with your recruiter to see what options are available for you) This is a full-time, day-shift position working Mon-Fri from 8am-4:30pm. There is a training period of up to 4 months that you must attend onsite and then can be fully remote. Must live within 1 hour of onsite location which is 7980 Clayton Road St. Louis, MO 63117 to attend meetings and to work onsite if you are having internet/technical issues. Experience with EPIC, patient registration, insurance verification, call center or customer service preferred. Call volume is approximately 60-80 calls per day. Job Summary: Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate. Assists with maintenance and updating of provider contact information. Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: ********** SLUCare Centralized Contact Ctr Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up. Responsibilities Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care. Enters all patient demographics into the practice management system and continually maintains patient information in the patient record. Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment. Receives and routes incoming telephone calls in a prompt, courteous, and professional manner. Operates a variety of office equipment effectively. Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable. Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable. Reconciles daily charges and payments with high degree of accuracy, as applicable. Responsible for smooth coordination and documentation of patient referral information, as applicable. Responsible for obtaining prior authorizations for procedures, as applicable. Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite) This onsite role supports patient scheduling at Nine Mile Medical Park. Responsibilities include scheduling diagnostic appointments after BMG visits, rescheduling patients due to lateness, cancellations, authorization issues, etc. Calling out on diagnostic orders to ensure timely follow-up The Access Specialist serves as the single point of contact for online patient scheduling. This position is responsible for receiving all incoming phone calls, web requests, and working with referral sources. This position follows through with completing the appointment, working insurance verification, and any necessary inquires with the appropriate clinical team. The patient needs will be initiated by order placement. This position will maximize patient experience and operational workflow. This position will work directly with patient access leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 2 years Relevant revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, customer service, payer contracting, or coding) Required experience in healthcare customer scheduling Preferred Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree) Accountable for scheduling all patient self service appointments. Monitors, documents and completes any insurance verification (benefit) requirements. Ensure BHC has accurate and current information to process claims and to obtain payment including complete review of financial clearances. Understands all regulatory agency requirements (i.e., HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS' management.

The Office Coordinator provides administrative support by performing various secretarial, administrative, and assistant responsibilities. This position relies on program knowledge to assist team member needs, performs a variety of tasks, relies on personal judgment and is able to work independently. This position ensures office operations run smoothly and efficiently. This position collaborates with management on staff schedules, office policies and procedures, supplies, workflow and projects. Responsibilities Performs a variety of administrative functions and assistance for the department. Performs administrative duties for the office to include, but not limited to, reception, copying, faxing, mailing, and filing. Maintains electronic or paper files. Responds to calls and visits from team members, contingent workers, other visitors including the public at large; determines the urgency of the situation. Acts as receptionist to visitors, receives and routes mail. Coordinates schedules and organizes activities such as meetings, and department activities for all members of the department. Initiates and maintains department files of case records, correspondence, reports and resources. Deals discreetly with sensitive confidential information contained in minutes, letters, reports, and other documents. Initiates and develops special projects including department/director presentations, workshops and mass mailings. Oversees office management and maintenance for the department. Anticipates maintenance, equipment, and supply needs. Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters. Qualifications Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 1-3 years Office Coordinator, Secretary or Receptionist experience Required Required Skills, Knowledge and Abilities Knowledge of medical terminology and records management. Knowledge of basic computer skills. Ability to deal appropriately with confidential information. Able to function effectively with frequent interruptions. Must have excellent written and oral communication skills.

The Office Coordinator provides administrative support by performing various secretarial, administrative, and assistant responsibilities scheduling therapy for new referrals. This position relies on program knowledge to assist team member needs, performs a variety of tasks, relies on personal judgment and is able to work independently. This position ensures scheduling runs smoothly and efficiently. This position collaborates with management on staff schedules, office policies and procedures, supplies, workflow and projects. Responsibilities Performs a variety of administrative functions and assistance for the department. Performs administrative duties for the office to include, but not limited to, reception, copying, faxing, mailing, and filing. Maintains electronic or paper files. Responds to calls and visits from team members, contingent workers, other visitors including the public at large; determines the urgency of the situation. Acts as receptionist to visitors, receives and routes mail. Coordinates schedules and organizes activities such as meetings, and department activities for all members of the department. Initiates and maintains department files of case records, correspondence, reports and resources. Deals discreetly with sensitive confidential information contained in minutes, letters, reports, and other documents. Initiates and develops special projects including department/director presentations, workshops and mass mailings. Oversees office management and maintenance for the department. Anticipates maintenance, equipment, and supply needs. Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters. Qualifications Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 1-3 years Office Coordinator, Secretary or Receptionist experience Required Required Skills, Knowledge and Abilities Knowledge of medical terminology and records management. Knowledge of basic computer skills. Ability to deal appropriately with confidential information. Able to function effectively with frequent interruptions. Must have excellent written and oral communication skills.

The Medical Staff Coordinator greets and registers incoming patients in the practice management system and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Staff Coordinator may also be responsible for processing and following up on the referrals that are generated by the providers. Responsibilities Greets visitors or patients and directs them as appropriate using the Values of Baptist Health Care. Enters all patient demographics into the practice management system and continually maintains patient information in the patient record. Verifies health insurance eligibility and understands copays, co-insurance and deductibles. Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required. Reconciles daily charges and payments with high degree of accuracy. Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. Responsible for duties including but not limited to the following: Receives and routes incoming telephone calls in a prompt, courteous, and professional manner Operates a variety of office equipment effectively. Responsible for smooth coordination and documentation of patient referral information, if applicable Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members. Responsible for being the initial point of contact for front office staff for practice operational functions. Functions as the practice's point of contact in the absence of the practice leader or manager. May initiate requests for authorization of patient services, verifies benefits, data enters/documents authorizations, and communicates status of authorizations to medical staff. May schedule referral appointments for tests, procedures, and follow-up. May be required to function as the practice's point of contact in the absence of the practice leader or manager. Qualifications Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 1-3 years Customer service or health care related experience Required Required Skills, Knowledge and Abilities Must have good communication skills verbally and written. Skill in organizing work, making assignments, and achieving goals and objectives. Ability to prioritize work. Knowledge of computer-based data management programs. Be able to make recommendations and handle complaints and requests in a professional and calm manner. Ability to provide excellent customer service.

The Surgery Scheduling Coordinator is responsible for scheduling patients for surgical services procedures within the Baptist Health Care system. This position adheres to and ensures all of Baptist's surgical guidelines are followed when scheduling surgery cases. This position is responsible for providing excellent customer service to patients, physicians' office staff, physicians and ancillary service departments. This position coordinates with the insurance verification and precertification team and other related patient access teams. * Responsible for scheduling in all modalities within the surgery scheduling systems. * Responsible for monitoring schedules for BHC Procedural Areas within the Surgery Scheduling system and identifying compression opportunities to OR Scheduling Coordinator or ORMIS Team Lead on a daily basis. Proficient in scheduling outpatient diagnostic services in coordination with the surgical case. * Proactively works with surgeons' offices to fill any open times in the surgery schedule, reorganizing the schedule to accommodate office or department needs when possible. * Maintains Baptist Health Care goals of scheduling, registration accuracy, pre-registration, and other healthcare industry standards or trends in which metrics of success are based. * Coordinates between scheduling team, anesthesia services, related departmental personnel and device vendors for scheduling of specific complex services (Open Hearts, Total Joints, L&D). * Obtains accurate demographic and reimbursement related information and enters it into the applicable computer system. * Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under Corporate Scheduling management. Minimum Education * High School Diploma or Equivalent Required Minimum Work Experience * 6 months Relevant healthcare revenue cycle experience (scheduling, patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) Required * 6 months Healthcare customer service experience or scheduling Preferred Required Skills, Knowledge and Abilities * Knowledge of Medical Terminology. * Written and verbal communication skills. * Knowledge of Coding. * Specific applications to use PC applications to achieve work goal. * Office applications: email, fax module, scan PDF. * Ability to work in a fast paced work environment. * Meeting deadlines, organized, time management, conforms to standards. * Phone customer service. * Knowledge of scheduling process. * Knowledge of registration process. * Work well with other departments to achieve goal. * Interpreting insurance coverage and reimbursement. * Patient privacy. * Coordination patient needs with various service levels. * Works well within a team structure.

The Surgery Scheduling Coordinator is responsible for scheduling patients for surgical services procedures within the Baptist Health Care system. This position adheres to and ensures all of Baptist's surgical guidelines are followed when scheduling surgery cases. This position is responsible for providing excellent customer service to patients, physicians' office staff, physicians and ancillary service departments. This position coordinates with the insurance verification and precertification team and other related patient access teams. Responsible for scheduling in all modalities within the surgery scheduling systems. Responsible for monitoring schedules for BHC Procedural Areas within the Surgery Scheduling system and identifying compression opportunities to OR Scheduling Coordinator or ORMIS Team Lead on a daily basis. Proficient in scheduling outpatient diagnostic services in coordination with the surgical case. Proactively works with surgeons' offices to fill any open times in the surgery schedule, reorganizing the schedule to accommodate office or department needs when possible. Maintains Baptist Health Care goals of scheduling, registration accuracy, pre-registration, and other healthcare industry standards or trends in which metrics of success are based. Coordinates between scheduling team, anesthesia services, related departmental personnel and device vendors for scheduling of specific complex services (Open Hearts, Total Joints, L&D). Obtains accurate demographic and reimbursement related information and enters it into the applicable computer system. Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under Corporate Scheduling management.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

The Surgery Scheduling Coordinator is responsible for scheduling patients for surgical services procedures within the Baptist Health Care system. This position adheres to and ensures all of Baptist's surgical guidelines are followed when scheduling surgery cases. This position is responsible for providing excellent customer service to patients, physicians' office staff, physicians and ancillary service departments. This position coordinates with the insurance verification and precertification team and other related patient access teams. Responsibilities Responsible for scheduling in all modalities within the surgery scheduling systems. Responsible for monitoring schedules for BHC Procedural Areas within the Surgery Scheduling system and identifying compression opportunities to OR Scheduling Coordinator or ORMIS Team Lead on a daily basis. Proficient in scheduling outpatient diagnostic services in coordination with the surgical case. Proactively works with surgeons' offices to fill any open times in the surgery schedule, reorganizing the schedule to accommodate office or department needs when possible. Maintains Baptist Health Care goals of scheduling, registration accuracy, pre-registration, and other healthcare industry standards or trends in which metrics of success are based. Coordinates between scheduling Team, anesthesia services, related departmental personnel and device vendors for scheduling of specific complex services (Open Hearts, Total Joints, L&D). Obtains accurate demographic and reimbursement related information and enters it into the applicable computer system. Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under Corporate Scheduling management. Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters. Qualifications Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 6 months Relevant healthcare revenue cycle experience (scheduling, patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) Required 6 months Healthcare customer service experience or scheduling Preferred Required Skills, Knowledge and Abilities Knowledge of Medical Terminology. Written and verbal communication skills Knowledge of Coding. Specific applications to use PC applications to achieve work goal. Office applications: email, fax module, scan PDF. Ability to work in a fast paced work environment. Meeting deadlines, organized, time management, conforms to standards. Phone customer service. Knowledge of scheduling process, Knowledge of registration process. Work well with other departments to achieve goal. Interpreting insurance coverage and reimbursement. Patient privacy. Coordination patient needs with various service levels. Works well within a team structure.

The Insurance Follow Up/Verifier is responsible for all inpatient/outpatient areas, including but not limited to: scheduled surgeries, the inpatient census reports, on-line systems provided by multiple payers to verify insurance eligibility, obtain benefits, obtain required authorizations, contact patients with financial liability, and maintain appropriate/consistent documentation on accounts worked. The insurance follow up/verifier is consistently updating patient health information to ensure insurance accuracy. Ensuring accurate and timely follow up by making calls to the insurance company regarding authorization status. The insurance follow up/verifier reviews orders prior to testing to ensure it meets medical necessity guidelines. The insurance follow up/verifier files and follows up on appeals to the insurance company. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 6 months customer service experience preferably in a Health Care/office setting Required Required Skills, Knowledge and Abilities Ability to provide excellent customer service. Knowledge of medical terminology as they apply to specialty. Must be able to use a multi-line phone system, scanner, computer, calculator, fax, copier and other office tools needed to perform daily job duties. Ability to maintain confidentiality of patient information in accordance with HIPPA guidelines. Must have the ability to communicate effectively, both written and orally, when in contact with co-workers, management, physicians, patients and internal/external customers. Ability to handle complaints and request in a professional calm manner. Confident with organizational ability and excellent multi-tasking skills. Must have good team member skills and function well under pressure. Skilled and competent with use of computers and related software applications. Ability to function in a fast paced, often stressful environment while maintaining a respectful, caring, calm, professional manner at all times. Customer focused. Responsible for verifying insurance eligibility and obtaining authorizations for office visits, diagnostic and procedural services for all Baptist Cardiology office locations. Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, providers, patients and family members. Work daily reports from various systems to ensure the proper capture of all patients for verification/authorization. Communicates directly with the patients three (3) to five (5) days prior to arrival with information about co-pay, co-insurance and deductible amounts due at time of service (makes three (3) attempts to contact patient prior to visit) and provides patients with information regarding financial arrangements and/or financial assistance when needed. Provides patients and ordering physicians with information regarding needed authorization prior to patient's arrival. Files and follows up on appeals to the insurance companies. Communicates appeal information to the providers and patients.

The schedule is rotating. Monday-Thursday 6:15am-3:15pm or 7:30am-4:30pm and Friday 7:30am-12:30pm. Work Locations - The Main Hospital, 9-Mile Medical Park, and Gulf Breeze Hospital. Travel will be required 2-3 times a week. The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up. * Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care. * Enters all patient demographics into the practice management system and continually maintains patient information in the patient record. * Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment. * Receives and routes incoming telephone calls in a prompt, courteous, and professional manner. * Operates a variety of office equipment effectively. * Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable. * Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable. * Reconciles daily charges and payments with high degree of accuracy, as applicable. * Responsible for smooth coordination and documentation of patient referral information, as applicable. * Responsible for obtaining prior authorizations for procedures, as applicable. * Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members. Minimum Education * High School Diploma or Equivalent Required Required Skills, Knowledge and Abilities * Must have good communication skills verbally and written. * Skill in organizing work, making assignments, and achieving goals and objectives. * Ability to prioritize work. * Skill and confident with use of computers and related software applications. * Be able to make recommendations and handle complaints and requests in a professional and calm manner. * Ability to provide excellent customer service.

The schedule is rotating. Monday-Thursday 6:15am-3:15pm or 7:30am-4:30pm and Friday 7:30am-12:30pm. Work Locations - The Main Hospital, 9-Mile Medical Park, and Gulf Breeze Hospital. Travel will be required 2-3 times a week. The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up. Minimum Education High School Diploma or Equivalent Required Required Skills, Knowledge and Abilities Must have good communication skills verbally and written. Skill in organizing work, making assignments, and achieving goals and objectives. Ability to prioritize work. Skill and confident with use of computers and related software applications. Be able to make recommendations and handle complaints and requests in a professional and calm manner. Ability to provide excellent customer service. Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care. Enters all patient demographics into the practice management system and continually maintains patient information in the patient record. Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment. Receives and routes incoming telephone calls in a prompt, courteous, and professional manner. Operates a variety of office equipment effectively. Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable. Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable. Reconciles daily charges and payments with high degree of accuracy, as applicable. Responsible for smooth coordination and documentation of patient referral information, as applicable. Responsible for obtaining prior authorizations for procedures, as applicable. Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.

The Referral Coordinator is responsible for processing, follow up and communication to patients for referrals and/or procedure orders that are generated by the providers. This position will initiate the authorization for patient services. This position is responsible for knowledge of insurance coverages, documentation of authorizations, and communicates status of authorizations to the practice staff. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 1-3 years Experience in healthcare or medical office Preferred Required Skills, Knowledge and Abilities Must have good communication skills verbally and written. Skill in organizing work, making assignments, and achieving goals and objectives. Ability to prioritize work. Skill and confident with use of computers and related software applications. Be able to make recommendations and handle complaints and requests in a professional and calm manner. Ability to provide excellent customer service. Responsible for timely processing of incoming and/or outgoing referrals and orders. Documents all phone calls, messages and interactions with patients and insurance companies appropriately in the patient's chart or applicable order systems. Obtains prior authorizations for all appointments and procedures. Updates any patient demographics into the practice management system. Receives and routes incoming telephone calls in a prompt, courteous, and professional manner Operates a variety of office equipment effectively. Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members.

The Access Specialist serves as the single point of contact for referring physicians and new oncology patients. This position is responsible for receiving all incoming phone calls, web requests, and referral sources and following through with and relevant inquiry information to appropriate clinical team. The scope of responsibility begins with initial inquiry and extends through the start of treatment ensuring that all aspects of facilitating patients diagnostic, ambulatory, and treatment scheduling from the Oncology practice is orchestrated to meet each individual patient needs. The patient needs will be initiated by order placement to Oncology Access Specialist workflow. This position will maximize patient experience and operational workflow within both the Oncology practice as well as BH Infusion Centers. This position will work directly with practice leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position. Responsibilities Accountable for scheduling all BMG Oncology patients for BH infusion and diagnostic service, as well as return ambulatory appointments. Monitors, documents and completes any insurance verification (benefit) requirements. Ensure BHC has accurate and current information to process claims and to obtain payment including complete review of financial clearances. Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS' management. Qualifications Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 2 years Registration and/or scheduling experience with medical terminology experience Required

Schedule: Saturday, Sunday, Monday 6:30am-6:00pm The Registration Representative performs a variety of data entry and general registration functions for outpatient departments in the facility. It is the responsibility of the registration representative to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. This role will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company. This position is responsible to follow all registration and admitting policies and procedures. This position performs a variety of admitting/administrative tasks to arrange the admission of patients of all ages to the Hospital. This role acts as a resource in providing all customers with the highest level of service. This role enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 6 months relevant revenue cycle or customer service experience Required Acts as the initial greeter for all patients/visitors entering the facility. Completes all registrations in a professional, accurate and customer-oriented timely manner. Obtains information from patient health insurance or managed care identification card Responsible for distributing to patients or their representative any required handouts. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. May be required to work at another location as needed and team members are responsible for their own transportation.

The Registration Representative performs a variety of data entry and general registration functions for outpatient departments in the facility. It is the responsibility of the registration representative to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. This role will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company. This position is responsible to follow all registration and admitting policies and procedures. This position performs a variety of admitting/administrative tasks to arrange the admission of patients of all ages to the Hospital. This role acts as a resource in providing all customers with the highest level of service. This role enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services. Acts as the initial greeter for all patients/visitors entering the facility. Completes all registrations in a professional, accurate and customer-oriented timely manner. Obtains information from patient health insurance or managed care identification card Responsible for distributing to patients or their representative any required handouts. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.May be required to work at another location as needed and team members are responsible for their own transportation.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

The Patient Coordinator is responsible for submitting and maintaining regulatory documentation and medical documentation for the physician's office using the practice management software for the electronic medical record. This person will work closely with the physicians in the department to ensure a correct and appropriate medical code is assigned to every procedure performed, in a timely manner. This person will assist with internal coding and chart audits. This person will assist in resolving issues that occur within the clinical office setting and ensure an efficient patient flow. This position provides exceptional medical care that meets each patient of the physicians practice physical, mental, and emotional needs. The Patient Coordinator provides care and education for the patient based on their illness, symptoms, and courses of treatment. Responsibilities Prepares patient for provider; maintains supplies, rooms, medications; performs and tracks tests and results; assists providers and nurses; performs chart documentation, review, and maintenance; performs front office duties when required and completes miscellaneous duties as assigned. Maintains patient flow in the clinical areas. Respond to patient needs quickly and efficiently while adhering to Company, physician, and/or health facility procedures and policies. Respond to provider and staff needs quickly and efficiently while adhering to Company and/or health facility procedures and policies. Coordinate communication between team members and attending physicians or clinical associates to ensure the appropriateness of care and outcome planning. Ensure compliance with third party requirements through review of documentation and care coordination activities. Provide quality health care services, maximize productivity, and optimize customer service. Performs clinical duties to include the following: Performs Drug Screens, Audiograms, Pulmonary Function Tests, Respirator Fit Tests, office based medical testing to include urinalysis, strep screens, flu screens, etc., as ordered by the providers. Correctly completes appropriate forms, requests and requisitions according to standard protocol and as per corporate client profiles. Cleans, packages, and sterilizes instruments and procedure supplies per OSHA standards. Cleans exam rooms and equipment as per OSHA standards. Provide coordination for health education and referrals to meet the immediate health care needs of patients. Operates office medical equipment properly. Maintain a healthy and safe environment for clinic associates and patients. Ensure that providers and staff follow all company policies, procedures and standards to keep providers and staff in compliance with external regulatory authorities and ensure that clinical associate documentation meets internal standards. Schedule various diagnostic and in-office surgical procedures using departmental information system. Qualifications Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 5 years Clinical related experience Required Licenses and Certifications Occupational Therapist Licensed State of Florida Upon Hire Required or Certified Surgical Technologist (CST) Upon Hire Required or Emergency Medical Technician Licensed State of Florida Upon Hire Required or Registered Medical Assistant (ARMA) Upon Hire Required or Certified Medical Assistant (CMA_AAMA) Upon Hire Required or Medical Assistant (NCMA_NCCT) Upon Hire Required or Clinical Medical Assistant (CLMA_NHA) Upon Hire Required or Medical Assistant (RMA_AMT) Upon Hire Required and Medical Assistant Membership (AMT) Upon Hire Required or Physical Therapist Assistant Licensed State of Florida Upon Hire Required or Athletic Trainer Licensed State of Florida with BOC Upon Hire Required and Certified Athletic Trainer (AT_BOC) Upon Hire Required or Licensed Practical Nurse State of Florida or eligible compact state Upon Hire Required BLS for Healthcare Providers (BLS) Upon Hire Required Required Skills, Knowledge and Abilities Clinical orthopedic skills (e.g., casting, splinting). Knowledge and understanding of medical coding guidelines. Knowledge of CPT, ICD-9, ICD-10 and HCPCS codes. Knowledge of computer-based data management programs and information systems, as well as medical records and point-of-interview technology. Knowledge of health plans, managed care plans. Excellent organizational skills. Superior oral and written communications skills.