Collections Specialist jobs at BCA Financial Services - 282 jobs
Experienced Debt Collection Specialist
Pom Recoveries 3.9
Farmingdale, NY jobs
WORK FROM HOME! IN-OFFICE - REMOTE - HYBRID
MUST HAVE A MINIMUM OF THREE (3) YEARS COLLECTIONS EXPERIENCE.
Must be able to function in a fast paced environment while delivering superior performance and results.
Provide account receivable, customer service, and collections efforts.
Research and reconciliation of your assigned accounts ensuring recorded and detailed documentation of collection efforts with resolution of client discrepancies
Maintain a consistent level of professionalism at all times with clients, customers, and colleagues
Must have good problem solving skills
Must have good communication & negotiating skills
Must have ability to maintain focus
BENEFITS:
$16.00 to $24.00 per hour, based on experience
3 weeks of paid training
Medical insurance / Dental / Vision insurance / 401(k)
Vacation pay / Holiday pay / Sick pay
Salary plus bonus with unlimited income potential
Monthly bonus incentive programs
Employee referral bonus
Flexible Hours
JOB REQUIREMENTS:
*****MUST HAVE A MINIMUM OF 3 YEARS COLLECTION EXPERIENCE*****
Call Center Experience
Strong work ethic
Good typing skills
Strong verbal and written communication skills
Strong negotiation skills
Ability to work independently
Skip tracing skills
Bilingual - spanish - a plus
$16-24 hourly 60d+ ago
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Remote Healthcare Collections Specialist
Revenue Enterprises 4.1
Aurora, CO jobs
Status: Full-Time position with full benefits
Hours: 40
Shift: M-F 8:00am - 5:00pm MST
Training: 3 weeks (paid) Full time remote, or In-Office options available. Mandatory 1 day In-Office orientation at the Denver/Aurora Office
Salary Range: $40,000- $43,680 per year depending upon experience, plus monthly uncapped commission opportunity
About the Company
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.
What makes REL different?
Family owned business where you become part of the family- not just a number
Over 20 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Award winning workplace: 2022-2024 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!
Competitive pay and incentive program
We promote from within! Grow your career with Revenue Enterprises
Work from home opportunity with modified in-office work options available for those who like the "office" setting
What you will be doing:
Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
Helping patients and their families to understand their bill, answering questions about their debt
Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
Accepting and processing credit card and ACH checks payments by phone
Accurately and quickly documenting all work efforts
Adhering to all Federal and State laws and regulations compliantly helping consumers to understand their rights
Salary Range:
$40,000- $43,680 per year depending upon experience, plus monthly uncapped commission opportunity
***Must reside in Colorado, Montana, Texas, Kansas or Wyoming to be considered
Job requirements
Must be Colorado, Wyoming or Montana resident
2+ years professional experience, with demonstrated history of retention
Prior Collections experience handling delinquent accounts
Experience in customer service and/or healthcare preferred (but not required)
Authorization to work in the US
High school diploma or GED
Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
Bilingual English/Spanish skills is a plus!
Typing 40+ WPM with 90% accuracy preferred
Experience working from home preferred
Prior collections experienced preferred
Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.
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$40k-43.7k yearly 60d+ ago
Collections Specialist
S&Me 4.7
Raleigh, NC jobs
Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a CollectionsSpecialist to support company-wide collection efforts from our headquarters in Raleigh, North Carolina. This hybrid position offers the best of both worlds: collaborative in-office time with our Finance team and the flexibility of remote work. Join us at S&ME!
As a CollectionsSpecialist, you will play a critical support role in ensuring the company's financial health by managing and pursuing collections for past-due invoices. Your experience in customer service, organization, and attention to detail will directly impact the efficiency of our accounts receivable process. This position requires strong interpersonal skills to collaborate with Operations, Shared Services, and clients, while maintaining professionalism in challenging situations. By leveraging your ability to communicate effectively and stay organized, you will help accelerate collections, improve cash flow, and support the overall success of the company.
Your Day-to-Day:
Pursue Collections: Contact clients regarding past-due invoices in alignment with contract terms and collaborate with project managers to resolve issues.
Document Efforts: Accurately record all collection activities and client interactions in the AR dashboard for transparency and tracking.
Follow Up Consistently: Maintain regular communication with project managers and clients until overdue invoices are paid.
Provide Backup Support: Assist with daily cash receipt processing and address BST Help Desk tickets when needed.
Escalate Accounts: Identify and accelerate collection efforts for clients with excessive past-due balances.
What You Bring:
A High School Diploma or GED
An Associate degree in accounting, a plus, OR equivalent combination of education and experience
A minimum of 3 years of customer service and collections experience
Good organization and data entry skills with minimal errors
A general understanding of the double-entry record-keeping system
Basic knowledge of Microsoft Office
We Are S&ME:
At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities. When you join S&ME, you become part of a collaborative, honest, and people-focused culture that invests in your success. We offer exciting project opportunities, ongoing training, and a comprehensive benefits package to support you and your family. This is more than a job; it's a place to grow, thrive, and build a future.
Here's what you can look forward to:
Medical, Dental & Vision Plans with HSA and FSA options - with no medical premium increase in 2026
Wellness Program - $50 off per month on your 2027 premiums!
Pet Insurance
Term Life & Long-Term Care Coverage - available Spring 2026
100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
401(k) Retirement Plan
Paid Holidays and Paid Time Off (PTO) - with rollover options
Paid Maternity & Paternity Leave
Mentorship & Career Development Programs
Credential Incentive Program - get rewarded for advancing your skills
Tuition Reimbursement
Employee Recognition Program
Company Vehicle & Fuel Card - for project-based roles
$2,000 Employee Referral Bonuses - and more!
If you are seeking a challenging and rewarding career with a firm committed to our employees and providing quality service to our clients, join our team!
This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.
$30k-40k yearly est. 36d ago
Senior Collections Specialist- 3370944
AMS Staffing, Inc. 4.3
New York, NY jobs
Job Title: Senior CollectionsSpecialist
Salary/Payrate: $85K-$100K annually, + AWESOME benefits!!!
Work Environment: Hybrid (2-days onsite/3-days remote)
Term: Permanent / Fulltime
Bachelor's degree required: Yes
JOB DESCRIPTION
#LI-SS1
Our client, an AmLaw 50 firm, is seeking a Senior CollectionsSpecialist at their offices in New York City. This is a full time, permanent role that allows for remote work 3 days a week and pays an annual base salary of $85K to $100K plus an excellent benefits package. Thirty-five-hour work week, overtime eligible. A Bachelor's degree is required.
The Senior CollectionsSpecialist will be responsible for:
Reviewing status of assigned client accounts, following up and monitoring aging receivables.
Collaborating with assigned partners within the Practice Team to review their matters and determine action plans for collections.
Communicating & collaborating directly with clients to secure payments on a timely basis.
Providing documentation and analysis to partners and clients as needed.
Maintaining detailed records of steps taken to facilitate payments.
Coordinating with Supervisor and Practice team regarding assigned receivables portfolio and discussing strategy and escalation as needed.
Assisting the Collections & Practice teams with researching , analyzing, and resolving client deductions and unapplied credits.
Collaborating with other teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections, and other special projects.
Requirements:
Must have a minimum of 3 years' experience as a CollectionsSpecialist in the legal or professional service industry. Previous experience at a law firm and interfacing with partners and clients are a plus. Aderant, Elite & E Billing Systems experience are a plus.
Bachelor's degree required.
Must have the capability to follow up on client accounts with minimal supervision.
Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy.
Ability to meet strict deadlines and interact well with co-workers.
Excellent interpersonal, communication and analytical skills.
Attention to detail.
Must be proficient in Word and Excel.
Responsible for A/R, and mail follow-up on amounts due from Payor's, and third-party's on a timely basis in accordance with CBO policies for facilities assigned. Responsibility for timely collections and third-party follow-up. Performs other related duties as assigned or requested.
- Respond to payor's by phone, or correspondence concerning underpaid, or non-paid account balances.
- Assists with all call types, correspondence and concerns regarding patient accounts.
- Refers rebill requests to the billing department timely.
- Maintains tickler file of accounts, following up by telephone, correspondence, on underpaid, or non-paid balances.
- Refers accounts to Supervisor/Manager, or CBO Director for write-off consideration, agency or attorney referral.
- Responsible for managing CBO Aging Report properly to insure appeals are followed up timely to prevent past filing deadlines.
- Communicates all denial write offs to Collection Supervisor, and Collections Manger.
- Aggressively works aged accounts to reduce bad debt A/R days.
- Meets corporate goals monthly on collections.
- Works with others as a team player, as well as supporting staff, and hospital/clinic staff.
- Work minimum 18 collection accounts daily.
- Investigates refund/credit, recoupment balances as necessary
- Utilizing all payor web sites available to increase efficiency of collections.
- Responsible for timely medical records requests and submission of appeals
- Maintain adequately trained staff to achieve daily productivity requirements
- Responsible for workflow management within the Collection Team and recommendations for process improvement
- Assist in coaching and development as mentor for new training initiatives
- Work collaboratively with leadership and other team leaders to confirm i.e. provide trending solutions
- File complaints when appropriate for delays in reimbursements, discrepancy's in reimbursements, or under paid accounts
- Interpretation of Managed Care Contracts
- Work collaboratively with team members and staff outside of the CBO to resolve issues on accounts. Including but, not limited to Managed Care, Reimbursement, Clinical, Admissions, Facility Business Office Manager, Coding, Case Management, HIM and Charge Master Departments.
Skills
LTACH, collecting, outpatient, long-term care, Medicare, Medicaid, medical claims processing, medical billing, Medicare insurance, customer service
Job Type & Location
This is a Contract to Hire position based out of San Antonio, TX.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$24-26 hourly 8d ago
E-Billing Coordinator
Buchanan Ingersoll-Rooney 4.7
Pittsburgh, PA jobs
Buchanan Ingersoll & Rooney is a national law firm with a proven reputation for providing progressive, industry-leading legal, business, regulatory and government relations advice to our regional, national and international clients.
We are currently recruiting for an E-Billing Coordinator in Pittsburgh, PA, Philadelphia, PA, or Tampa, FL. This individual will track and monitor submissions and acceptance of e-billed invoices through eBillingHub and specific vendor sites. They will assist the Billing Coordinators as need to help resolve submission issues, including appeals of rejections and reductions. They will also check for new matters and rate approvals on vendor sites and work with the Billing team to ensure data integrity in Elite 3E.
This position may be fully remote. Applicants must live within 1 hour commute time to a Buchanan office location.
Key Responsibilities
Work with Billing Coordinators to submit invoices to vendor sites via eBillingHub in accordance with Outside Counsel Guidelines.
Track and monitor invoice submissions using eBillingHub.
Ensure invoice acceptance in vendor sites such as Legal Tracker, T360, and others.
Perform a first-level attempt to correct e-billing issues such as fixing block-billing and task codes, and resubmit any rejected invoices.
Monitor vendor sites for newly created matters and work with Billing team to set up matters in 3E.
Review vendor sites for timekeeper rate approvals and communicate rate adjustments to Billing and Pricing teams as necessary.
Assist the e-billing Supervisor in suggesting actions the Billing team might take in the future to avoid reductions and rejections of certain line items.
Other duties as assigned by the E-Billing Supervisor.
Skills and Requirements
Associates Degree with emphasis in business or accounting, or equivalent work experience, required.
Prior experience with legal billing or other accounting functions.
2 or more years of experience in a law firm or other professional service environment.
Familiarity with Elite 3E, Elite Enterprise or Aderant financial systems, in addition to eBillingHub or BillBlast, and major vendor sites such as T360, Legal Tracker and CounselLink.
Flexibility to work overtime and weekends, if needed.
Demonstrated proficiency with Microsoft Office, especially Excel and Word.
Ability to organize and prioritize workload.
Excellent communication skills, both written and verbal.
Why should you work at Buchanan?
Buchanan offers an outstanding benefits package that includes:
Competitive Salaries
Generous Paid Time Off, Including a Floating Holiday
Paid Holidays
WorkWell Wellness Program
Paid Parental Leave
Caregiving Assistance Through BrightHorizons (child, elder and pet care!)
Access to Firm-wide Emergency Assistance Fund
Insurance - Medical, Dental, and Vision
401K and Retirement Savings Program
We are an Equal Opportunity Employer.
$41k-52k yearly est. 40d ago
Collections Specialist
The Resource 4.3
Greensboro, NC jobs
Job Title: Bilingual Outbound CollectionsSpecialist Are you a motivated professional with a background in collections, banking, or finance? We're hiring dependable Outbound CollectionSpecialists to join our growing team! This is a temp-to-hire opportunity with potential for bonuses, advancement, and a transition to fully remote work (based on performance). Ideal candidates have at least 1 year of tenure in each past role, with strong experience in collections and/or the finance industry.
Job Requirements:
Minimum 1 year of experience in collections, banking, or financial services
Fully Bilingual - English / Spanish
Demonstrated tenure of at least 1 year in each prior position
Strong communication and negotiation skills
Professionalism and adherence to State and Federal collection laws
Key Responsibilities:
Make outbound collection calls to recover delinquent consumer debt
Review account status and determine appropriate next steps
Negotiate payment plans or collect in full when possible
Maintain accurate records in the Finvi/Artiva account management system
Why Join Us?
Temp-to-hire position with opportunity for long-term career growth
Commission and bonus potential based on performance
Supportive training environment with clearly defined success metrics
Opportunities for advancement within the Collections Department
Ready to take the next step in your collections career? Apply now and be part of a team that values your experience and supports your professional growth.
Click Apply Online to submit your resume or application. For further information, call or text us at ************.
$30k-37k yearly est. 30d ago
Senior Collections Specialist, Auto
Upstart Services 4.0
Remote
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!
The Team:
At Upstart, we're revolutionizing the auto collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent on the Auto Collections team, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment.
How you'll make an impact
Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.
What Success Looks Like
As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics:
Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction.
Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently.
Key Attributes for Success:
A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes.
Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions.
Effective time management to balance high call volumes with personalized and strategic borrower support.
Minimum Qualifications
At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals.
Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).
Preferred Qualifications
3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions.
Experience in Auto Collections is a plus.
Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines.
Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals.
Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations.
Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment.
Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure.
Position location This role is available in the following locations: Remote.
Time zone requirements The team operates on the East coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but will be required to attend in-person collaboration sessions on-site at one of our offices. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What you'll love:
Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
#LI-Associate
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email
candidate_accommodations@upstart.com
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$27.5-38 hourly Auto-Apply 3d ago
Commercial Collector (Remote)
American Financial Management, Inc. 3.6
Rosemont, IL jobs
Job Description
We are a Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.
AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector.
Skills:
Good written, verbal, listening and phone communications skills
Problem solving and negotiation skills
General computer skills with the ability to type
Ability to work in a fast-paced environment
Ability to maintain composure with difficult debtors
Ability to handle a high-volume inventory
Key Responsibilities:
Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts
Accept payment by credit card, check by phone/fax/email
Negotiate settlement within prescribed guidelines
Provide account updates to clients as needed
Locate businesses and individual owners through skip tracing techniques
Meet and exceed monthly recovery goals
Qualifications:
Proven experience in debt collection, preferably in the Commercial sector.
Strong negotiation and communication skills.
Ability to handle difficult conversations and remain professional under pressure.
Proficiency in using collection software and Microsoft Office Suite.
Benefits:
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
Flexible paid time off and holidays
Short-term disability
Life insurance
AD&D insurance
$33k-38k yearly est. 1d ago
Senior Collections Specialist, Auto
Upstart 4.0
Columbus, OH jobs
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!
The Team:
At Upstart, we're revolutionizing the auto collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent on the Auto Collections team, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment.
How you'll make an impact
Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.
What Success Looks Like
As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics:
Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction.
Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently.
Key Attributes for Success:
A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes.
Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions.
Effective time management to balance high call volumes with personalized and strategic borrower support.
Minimum Qualifications
At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals.
Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).
Preferred Qualifications
3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions.
Experience in Auto Collections is a plus.
Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines.
Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals.
Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations.
Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment.
Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure.
Position location This role is available in the following locations: Remote.
Time zone requirements The team operates on the East coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but will be required to attend in-person collaboration sessions on-site at one of our offices. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What you'll love:
Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
#LI-Associate
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email
candidate_accommodations@upstart.com
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$27.5-38 hourly Auto-Apply 60d+ ago
Entry Level Collector
National Service Bureau 3.9
Bothell, WA jobs
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Benefits:
Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
Paid Time Off
401(k) plan + employer matching contributions
Medical, Dental, Vision Insurance with employer contributions
Company provided EAP (Employee Assistance Program)
Full time, Monday to Friday schedule
National Service Bureau (NSB) is looking for Entry Level Collectors to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, People First company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Entry Level Collector Essential Job Functions:
Communicate via phone with people with all backgrounds and personalities
Make outbound calls (75+/day)
utilize software to note accounts and communicate with insurance companies
Negotiate and lead conversations to recover the highest balances for our clients
Communicate with team members to coordinate on accounts
Document accounts with proper notes to ensure quick communication
Adhere to company policies and procedures
Entry Level Collector Job Requirements:
Training in-office
Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
Secure home office consisting of:
Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
Clear and professional backdrop
Strong ability for empathy
High level of professionalism
Great communication skills
Ability to stay motivated and positive
Attention to detail
Experience with time management
Computer and typing skills
Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.
NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
NSB Core Values:
Follow Through
Be Engaged
Think First
Be Respectful
Be Accountable
NSB Culture & Environment:
Diverse and friendly team
Emphasis on work/life balance
No nights/weekends
Positive environment
Performance-based incentives
Advancement opportunities
We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.
We are excited for you to join us!
To stay up to date on our latest postings we invite you to:
Like us on FaceBook:
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$34k-39k yearly est. 25d ago
REMOTE Collector (Workers Compensation)
Addison Group 4.6
Mundelein, IL jobs
Job Title: Workers Compensation Collector
Compensation: $22-$25 / hour (based on experience)
is eligible for medical, dental, vision, and 401(k) benefits.
Industry: Healthcare / Medical Billing / Revenue Cycle
Work Schedule:
Monday-Friday, full-time (40 hours per week)
Flexible start time between 6:30 AM and 8:30 AM
Job Description:
Addison Group is partnering with one of our healthcare clients to hire a Workers' Compensation Collector to support their revenue cycle operations. This role focuses heavily on workers' compensation claim follow-up and requires a detail-oriented professional who is comfortable working independently in a fast-paced environment.
The position begins with onsite training and transitions to a fully remote schedule once training is completed.
Key Responsibilities:
Handle inbound calls from patients, insurance carriers, and legal representatives regarding account and claim inquiries
Provide clear explanations of billing statements, balances, and workers' compensation processes
Conduct consistent follow-up with insurance carriers and patients to confirm claim and payment status
Maintain detailed documentation within the billing system to support accurate account histories and audits
Review account balances and apply appropriate adjustments based on fee schedules and payer responses
Gather and submit required documentation to facilitate claim processing and payment resolution
Identify claim denials and submit timely appeals with supporting documentation
Communicate with insurance carriers via phone and email regarding outstanding balances
Respond to attorney requests for billing records and negotiate settlements as claims close
Perform additional related duties as needed
Qualifications:
High school diploma or GED required
Minimum of 2 years of hands-on workers' compensation collections experience
Strong background in accounts receivable and revenue cycle workflows, preferably within orthopedics
Experience working with medical billing systems (Athena experience preferred but not required)
Solid understanding of medical terminology and workers' compensation claims processes
Comfortable communicating with attorneys and insurance representatives
Ability to work independently while managing a high-volume workload
Professional, polished communication style with strong follow-through
Dedicated and secure work-from-home setup
About Our Client:
Our client is a well-established healthcare organization recognized for clinical excellence and operational stability. They offer a supportive environment, long-term career opportunity, and a strong commitment to employee success.
Perks:
Fully remote position after completion of onsite training
Quarterly incentive bonuses available (up to 6%)
Historically low turnover and strong team tenure
Structured onboarding with hands-on support
Additional Details:
Direct hire opportunity
Onsite training required for approximately 2-6 weeks (duration based on performance)
Candidates must live within reasonable commuting distance of West Chester, IL
Business professional dress code during training
COVID vaccination not required; negative test required for onsite work
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
$22-25 hourly 17d ago
Collections Analyst
Teksystems 4.4
Woburn, MA jobs
Collections Analyst - Hybrid (Woburn, MA) Schedule: Hybrid - Work from home on Mondays and Fridays Flexible Start Times: 7:00 AM, 8:00 AM, or 9:00 AM Our client is seeking a detail‑oriented Collections Analyst to join their Accounts Receivable team. This role plays a key part in reconciling receivable balances, reducing past‑due accounts, and supporting the organization's overall cash flow and billing efficiency. The ideal candidate is a strong communicator with excellent follow‑up skills and experience handling high‑volume collections activity in a professional environment.
Key Responsibilities
+ Manage and collect on past‑due balances, including rent‑based or purchase order (PO)-driven receivables.
+ Reconcile customer accounts to ensure accurate aging, billing, and cash application.
+ Audit lease agreements, purchase orders, contracts, and billing documents to validate accuracy and identify discrepancies.
+ Prepare and submit billing adjustments, credit requests, or supporting documentation as needed.
+ Conduct daily outreach to customers via phone and email, maintaining consistent follow‑up on payment arrangements and outstanding issues.
+ Research and resolve customer disputes by partnering cross‑functionally with billing, legal, sales, and operations teams.
+ Escalate unresolved or complex collection matters to leadership when appropriate.
+ Maintain accurate notes and documentation in the AR system for all collection activity.
+ Generate and analyze aging reports to identify trends, risks, and opportunities for process improvement.
+ Support month‑end AR close activities, including reconciliation and reporting tasks.
+ Contribute to continuous improvement of collection strategies, customer experience, and internal processes.
Must‑Have Skills & Experience
+ 1-3 years of collections experience within an Accounts Receivable environment.
+ Experience working with Oracle Financials or similar ERP (Oracle strongly preferred).
+ Strong organizational and follow‑up skills; able to manage timelines and multiple accounts simultaneously.
+ Excellent written and verbal communication skills with the ability to clearly articulate issues and resolutions to both internal and external stakeholders.
+ Experience handling purchase order‑based billing or recurring contract billing.
+ Customer‑service mindset with the ability to build rapport while driving timely payments.
Nice‑to‑Have Experience
+ Prior experience auditing lease documents, contracts, or purchase orders.
+ Exposure to billing management systems or large enterprise AR functions.
+ Familiarity with high‑volume collections (hundreds of accounts/leases).
+ Experience using reporting tools or Excel for account reconciliation and aging analysis.
Education
+ Bachelor's degree in Business, Accounting, Finance, or a related field preferred, but not required with relevant experience.
Job Type & Location
This is a Contract to Hire position based out of Woburn, MA.
Pay and Benefits
The pay range for this position is $25.21 - $25.21/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Woburn,MA.
Application Deadline
This position is anticipated to close on Jan 2, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description: The CollectionsSpecialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions.
The CollectionsSpecialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone. Outgoing calls can also be made to work on aging patient balances. Accuracy and confidentiality are extremely important in this role.
This is an in person, hourly role.
Minimum Requirements: HS Diploma, Good Attitude, Understanding of HIPAA,
Critical Skills: Communication (both written and verbal), Confidentiality, Attention to Detail, De-escalation skills, Strong Math skills
Education & Experience: HS Diploma or GED required; Previous Collections Experience preferred, Posting Experience preferred
Uninsured Motorist Collector (English or Spanish Bilingual)
Afni, Inc. 4.1
Austin, TX jobs
We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home.
Essential Functions and Responsibilities:
* Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
* Prepare, review, and document case files while maintaining accurate records in client systems.
* Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
* Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
* Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
* Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.
Minimum Job Requirements:
* High school diploma or GED required.
* 1-3 years of collections experience preferred.
* American Collectors Association (ACA) certification preferred.
* Formal training in insurance claims and claims law preferred,
* Proficiency with Microsoft Office, computers and related applications.
* Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions.
* Must be recovery oriented and focused on meeting goals and objectives while acting with integrity.
* Possess exemplary oral and written communication skills.
* Possess excellent organizational and time-management skills with the ability to work independently.
* Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts.
* Demonstrated reasoning and problem-solving abilities
* Ability to adhere to call flow outline and follow requirements specified by clients
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you're part of our family.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
$18 hourly 16d ago
Water Collector
Hyperion Biotechnology 4.4
Dayton, OH jobs
Job Description
Hyperion is looking for a Water Collector who wants to help us keep our Veterans safe at the VA facilities in the Dayton, OH area. Retirees or semi-retirees encouraged to apply.
BENEFITS
Help Veterans and earn extra income.
Accrue one hour of sick time for every 30 hours worked.
Vested and pro-rated vacation hours on your anniversary date.
Eleven (11) paid Federal holidays per year, as eligible.
Health and Welfare premium.
Mileage reimbursement.
EXPERIENCE
Data collection experience.
Laboratory experience preferred.
Background in plumbing and/or water safety.
High school diploma or equivalent.
TASKS DESCRIPTION
Collect water samples from VA facilities following standard operating procedures that will ensure compliance with contract specifications. Sources of collection will include sinks, showers, drinking fountains, ice machines, and cooling towers.
Take and record field measurements (pH, temperature, and biocide) from the collected water samples (training and equipment provided to you).
Package collected samples to be transported to the lab via a common shipping company.
The collection schedule for this location will be:
Quarterly: 2 days total, approximately 14 hours total.
Follow-up visits may be required for retesting events on a single day.
MINIMUM REQUIREMENTS
Be available to collect samples Monday through Friday between the hours of 8am and 5pm.
Have a flexible schedule that can accommodate last-minute collection events or last-minute cancellations.
Be able to walk up to three miles in a day, climb stairs, and be able to lift boxes containing water samples that could weigh between 20 - 40 pounds.
Be able to maintain professionalism and sound judgment under stressful conditions.
Have a reliable vehicle with current registration, a valid drivers' license, and a clean driving record.
The vehicle should have ample trunk space to carry a collapsible cart and several medium sized boxes for each collection.
Have a reliable smart phone to communicate with the logistics supervisor via email and text to submit shipping confirmation documents and copies field documentation notes.
Be a U.S. Citizen
COMPANY OVERVIEW
Hyperion Biotechnology, Inc. has been providing services to federal government customers for over 25 years. Our customers receive comprehensive services to meet the specified requirements of their projects. With strong leadership and corporate infrastructure, Hyperion offers support and solutions to ensure the successful execution of our customers' programs.
Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.
No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.
Job Posted by ApplicantPro
$28k-35k yearly est. 4d ago
Uninsured Motorist Collector (English or Spanish Bilingual)
Afni 4.1
Texas jobs
We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500!
The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home.
Essential Functions and Responsibilities:
Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
Prepare, review, and document case files while maintaining accurate records in client systems.
Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.