Help Desk Specialist jobs at Beats

Do you throw around words like “statistical significance” with reckless abandon? Are you someone who has a knack for recommending design decisions based on tangible insights - someone who finds the needles in the haystacks? Do you like Slack hangouts, flexible hybrid/remote culture, and unlimited PTO? If so, you may be a perfect fit for Nebo's award-winning UXO team. Being a UXO Specialist at Nebo Nebo is a human-centered agency built on a culture of respect, professional growth and care for every employee. With numerous perks, including hybrid in-office/remote work options designed to fit your needs, unlimited PTO, and free attendance to local marketing events, join this fun-loving team that occasionally talks Slack Smack. We're looking for the right person with a mind for phenomenal User Experience design, plus an interest in business strategy and analytical insight. You'll work as part of our collaborative UX team to make our clients' digital presence even more amazing and user-friendly. You will perform insightful UX Research, providing heuristic recommendations, and building and managing A/B and multivariate tests. Interested in putting your skills and talents to work? We'd love to have you. UX Optimization Specialist Job Description Assist in the development and execution of UXO strategies with the goal of increasing conversion rates and revenue for clients Contribute to Nebo's optimization processes, tools and strategies to increase efficiencies and results Effectively collaborate with other Nebo teams, including Intelligence (Research & Analytics), Content, Design and Engineering Develop hypotheses, testing briefs and reports for A/B tests Attend client calls/meetings when UXO work is being presented or discussed Assist in the research and creation information architectures and sites that guide users down carefully crafted user flows Requirements: Bachelor's degree 2+ years experience (UX / CRO / Analyst or related field) Loves to work with data, and has a basic understanding of statistics Strong creative communication skills Upbeat attitude, driven and motivated to work in a dynamic environment Nice-to-Haves: Experience with Optimizely, VWO and/or other testing platforms Experience with Google Analytics, Adobe Analytics and other digital analytics solutions Ability to pull insights from completed tests - even failed or inconclusive tests - for future usage Experience with Figma is a plus Experience in HTML, CSS, Javascript and/or JQuery is a plus Experience with UX design is a plus Nebo's Commitment to Diversity & Inclusion As a human-centered agency, we believe in uplifting our community and advancing society through inclusive business practices. We're dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents. Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed. Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach. Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users. Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide.

Job Description The Junior Technical Operations Specialist supports PartnerCentric's technical operations team by executing client onboarding, integrations, and tracking implementations with speed and precision. This role is ideal for someone who is detail-oriented, eager to learn technical systems, and passionate about helping clients succeed through operational excellence. You'll assist in troubleshooting, QA, and maintenance of affiliate and analytics integrations-ensuring PartnerCentric delivers seamless, accurate, and timely technical support. Key ResponsibilitiesTechnical Support & Issue Resolution Respond to technical support inquiries and tickets within 24 hours, ensuring timely communication and professional client interactions. Troubleshoot integration and tracking issues across platforms such as Impact, Partnerize, CJ, and ShareASale. Work closely with senior team members to resolve discrepancies in tracking, reporting, and data accuracy. Document all resolutions, root causes, and prevention recommendations. Integration & Onboarding Assistance Assist in new client integrations, tracking implementations, and postback/pixel QA under the guidance of senior specialists. Support setup of GA4, Google Tag Manager, and affiliate partner integrations. Perform product feed QA, monitoring for errors and data mismatches. Execute test scenarios to ensure accurate conversion and click tracking before client go-live. Internal Enablement & Documentation Maintain up-to-date SOPs and client technical records. Contribute to internal documentation of recurring issues and resolutions to improve efficiency. Participate in internal training sessions to strengthen knowledge of affiliate, analytics, and marketing platforms. Collaboration & Continuous Improvement Work with the Client Services and Sales teams to ensure technical deliverables align with client needs. Identify opportunities to streamline recurring workflows and suggest process improvements. Escalate complex issues appropriately and follow up to ensure resolution. Role Requirements Bachelor's degree in Marketing, Information Systems, or a related field-or equivalent work experience. 1-2 years of experience in technical support, digital marketing operations, or SaaS onboarding preferred. Familiarity with affiliate platforms (Impact, Partnerize, CJ, etc.) and web tracking (GA4, Tag Manager) is a plus. Basic understanding of APIs, HTML, and troubleshooting browser-based tools. Strong analytical and communication skills, with a customer-service mindset. Highly organized, responsive, and able to manage multiple requests simultaneously. A Week in the Life Monday: Review open tickets, respond to new technical inquiries, and collaborate with senior team members to prioritize resolution tasks. Tuesday: QA an affiliate tracking integration in Impact and validate data in GA4. Wednesday: Assist in onboarding a new client by testing conversion tracking links and confirming postback data. Thursday: Update documentation for a recurring issue and attend an internal training session on tag management. Friday: Review your weekly goals, summarize resolved tickets, and propose improvements to SOPs based on recent cases. Benefits & Perks Competitive salary with clear growth path and performance-based reviews. Comprehensive health, dental, and vision insurance. 401(k) with employer match. Flexible remote work with collaborative team culture. Professional development stipend and learning resources. Generous PTO policy including Flex Days and company-wide holidays.

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

About Us Kajabi is in the middle of a once-in-a-decade transformation. After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We're not a corporate SaaS company trying to play it safe - we're a team of builders rewriting the future of the expert economy. Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren't “customers”… they're everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others. If you want to be part of a company moving fast, raising the bar, and building something that actually matters - welcome in. About the Role This is not a call-center job. This is not “answering tickets.” This is the entrepreneurial accelerator of Kajabi's next era. We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes - the creators and entrepreneurs who use Kajabi to change their lives and the lives of others. As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You'll solve real problems, remove friction, and turn moments of confusion into moments of delight. You'll grow fast - because you'll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You'll be part of a small, in-office team designed to learn, ship, and elevate Kajabi's Hero experience every single week. If you're hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth. What You'll Do Be the Human Face of Kajabi Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed. Turn complexity into clarity… and anxiety into confidence. Solve Real Technical Problems Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more. Break down technical concepts in a way normal humans can understand. Escalate intelligently while maintaining full ownership of the Hero's experience. Elevate the Product Flag trends, bugs, and recurring friction points before they spread. Partner with Product and Engineering by supplying crisp insights from real Hero interactions. Help train and improve Cofounder by surfacing patterns and common roadblocks. Drive Hero Outcomes Help Heroes get unstuck so they can launch faster. Reduce friction that slows down their time-to-GMV (first dollar earned). Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful. You Might Be a Fit If… You have 1-3 years of support or customer-facing experience - or you're self-taught, hungry, and ready to prove yourself. You love figuring out how systems work. You have a passion for digital entrepreneurship. You're energized by solving problems that matter. You write clearly, think quickly, and care deeply about doing things right. You thrive in fast-paced environments built on trust, ownership, and excellence. You want to grow - fast - inside a team where your work is visible and meaningful. Technical Fluency We Love You don't need to be an engineer, but you should be comfortable with: DNS, domains, SSL HTML/CSS API basics Modern SaaS tools and integrations Email setup and deliverability General web troubleshooting If you've built anything online - a website, a project, a small business, or even a side hustle - you will excel here. Mindset (The Most Important Part) “If a Hero is stuck, I don't rest until they're moving again.” You'll hate this job if: You want remote work. You prefer slow, comfortable environments. You need heavy structure or step-by-step direction. You don't enjoy learning new tools or technologies. You'll love this job if: You take pride in working in-office Monday through Friday with a tight, high-craft team. You care deeply about helping real people succeed. You move quickly and communicate clearly. You love solving puzzles, making things work, and learning constantly. You want to be part of a company being rebuilt with founder speed and ambition. Kajabi Team Benefits Package Competitive full-time salary + bonus + equity eligibility Full medical, dental, and vision (company-paid for you + family) 401(k) with 6% match Flexible PTO Fitness + wellness perks Mental health resources In-office lunches, collaboration days, and leadership growth opportunities How We Work Together For this role, we expect regular onsite presence at our Newport Beach, CA office 5 days per week. If you're not currently located in Newport Beach, CA , we're glad to provide relocation support for strong candidates who want to join us in person. Pay Range At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a bonus. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. US based applicants only. $71,000 - $81,000 + bonus How To Apply If this sounds like the right place for you - and you want to help build the most beloved CX team in the expert economy - apply below. We're looking for high-potential, high-character people who want to grow fast and help shape the future of Kajabi. Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

About Us Kajabi is in the middle of a once-in-a-decade transformation. After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We're not a corporate SaaS company trying to play it safe - we're a team of builders rewriting the future of the expert economy. Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren't "customers"… they're everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others. If you want to be part of a company moving fast, raising the bar, and building something that actually matters - welcome in. About the Role This is not a call-center job. This is not "answering tickets." This is the entrepreneurial accelerator of Kajabi's next era. We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes - the creators and entrepreneurs who use Kajabi to change their lives and the lives of others. As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You'll solve real problems, remove friction, and turn moments of confusion into moments of delight. You'll grow fast - because you'll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You'll be part of a small, in-office team designed to learn, ship, and elevate Kajabi's Hero experience every single week. If you're hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth. What You'll Do Be the Human Face of Kajabi * Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed. * Turn complexity into clarity… and anxiety into confidence. Solve Real Technical Problems * Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more. * Break down technical concepts in a way normal humans can understand. * Escalate intelligently while maintaining full ownership of the Hero's experience. Elevate the Product * Flag trends, bugs, and recurring friction points before they spread. * Partner with Product and Engineering by supplying crisp insights from real Hero interactions. * Help train and improve Cofounder by surfacing patterns and common roadblocks. Drive Hero Outcomes * Help Heroes get unstuck so they can launch faster. * Reduce friction that slows down their time-to-GMV (first dollar earned). * Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful. You Might Be a Fit If… * You have 1-3 years of support or customer-facing experience - or you're self-taught, hungry, and ready to prove yourself. * You love figuring out how systems work. * You have a passion for digital entrepreneurship. * You're energized by solving problems that matter. * You write clearly, think quickly, and care deeply about doing things right. * You thrive in fast-paced environments built on trust, ownership, and excellence. * You want to grow - fast - inside a team where your work is visible and meaningful. Technical Fluency We Love You don't need to be an engineer, but you should be comfortable with: * DNS, domains, SSL * HTML/CSS * API basics * Modern SaaS tools and integrations * Email setup and deliverability * General web troubleshooting * If you've built anything online - a website, a project, a small business, or even a side hustle - you will excel here. Mindset (The Most Important Part) "If a Hero is stuck, I don't rest until they're moving again." You'll hate this job if: * You want remote work. * You prefer slow, comfortable environments. * You need heavy structure or step-by-step direction. * You don't enjoy learning new tools or technologies. You'll love this job if: * You take pride in working in-office Monday through Friday with a tight, high-craft team. * You care deeply about helping real people succeed. * You move quickly and communicate clearly. * You love solving puzzles, making things work, and learning constantly. * You want to be part of a company being rebuilt with founder speed and ambition. Kajabi Team Benefits Package * Competitive full-time salary + bonus + equity eligibility * Full medical, dental, and vision (company-paid for you + family) * 401(k) with 6% match * Flexible PTO * Fitness + wellness perks * Mental health resources * In-office lunches, collaboration days, and leadership growth opportunities How We Work Together For this role, we expect regular onsite presence at our Newport Beach, CA office 5 days per week. If you're not currently located in Newport Beach, CA , we're glad to provide relocation support for strong candidates who want to join us in person. Pay Range At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a bonus. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. US based applicants only. $71,000 - $81,000 + bonus How To Apply If this sounds like the right place for you - and you want to help build the most beloved CX team in the expert economy - apply below. We're looking for high-potential, high-character people who want to grow fast and help shape the future of Kajabi. Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do. Job Description Who You'll Work With The Customs Analyst will be a member of Arista's Global Trade Organization primarily focused on US import operations. Candidate will be working with Arista's contracted customs brokers to ensure that timely and accurate customs declarations are filed according to customs operating procedures and US Customs and Partner Government Agency Regulations. What You'll Do Manage daily customs brokerage activities according to operating procedures and regulations. Assign and support HTS classifications. Conduct self-assessments and implement corrective actions. Govern Broker performance, identify gaps and implement corrective actions. Maintain knowledge of changing customs regulations and industry standards. Review and provide Broker with information pertaining to Section 232 & AD/CVD regulations. Ensure compliance under PGA rules. Support process documentation in response to CBP CF28/CF29. Manage programs using USCBP ACE Portal. Support import activities in Canada and CARM application. #LI-JH1 Qualifications Minimum 5+ years of experience in US import regimes. Strong knowledge of USCBP Title 19 Customs Duties, USHTS, Section 232 Rules and Antidumping and Countervailing. Prior knowledge with Canada CARM and CBSA. Strong corporate cross functional familiarity to work with internal and external stakeholders. Displays excellent communication skills and strong analytical skills. Knowledge of NetSuite, Oracle, SAP applications and experience automating repetitive processes. Proficient with USCBP ACE Portal. Excellent influencing and problem-solving skills. Extensive experience interacting with US Customs, other government agencies on trade compliance issues. Experience with classification of telecommunication equipment and parts a plus. Experience partnering with customs brokers to improve entry quality, publish and revise customs handbooks and broker parts dictionary. Additional Information Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

Quartz is seeking one intern to join our IT Service Desk team as an IT Service Desk Intern, from June to August 2026. This paid internship will offer valuable experience and growth opportunities to prepare you for the next steps in a career. Internship Benefits: Competitive pay ($19 - $21/Hour) Networking and team building opportunities Weeklong intern retreat in Madison, WI Personality and productivity assessment workshops (DiSC & Working Genius) All interns are assigned a buddy Mock interviews and resume workshop Job shadow experience Paid volunteering opportunity Access to participate in Employee Resource Groups Responsibilities You will participate and learn important skills in real-world situations that can be applied to your career beyond the classroom to include, but not be limited to: Health Insurance Industry Knowledge: products, regulations, competitors, recent news Professional Skills: communication, time management, workplace etiquette Develop proficiency in Microsoft Windows 11 and Microsoft 365 to provide effective IT support Develop on-the-job training and experience in technical problem solving and user support in a helpdesk / service desk setting Effectively manage and resolve tickets using ServiceNow, provide phone support, and troubleshoot user issues proactively Qualifications Demonstrated interest in IT Service Desk as a possible career path Seeking a student pursuing an Associates or Bachelors degree and Graduating between May 2026 and May 2027 Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily Preferred Majors: Computer Science, Computer Engineering, Information Systems, Information Science & Technology, Desktop Support, Network Specialist, Service Center Technician, or related major in IT or technical fields Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check. Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we're committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world's hardest connectivity problems. Role Description We're looking for an IT Generalist to be the first point of contact for technical support at Ditto. Reporting to the Head of IT, you'll help everyone on the team get the technology and access they need to do their best work. You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way. This role is a chance to directly improve how people work and feel supported at Ditto. What You'll Be Up To… Be the main contact for IT support, helping teammates troubleshoot issues quickly and thoughtfully Run onboarding and offboarding for new hires, including account setup, system configuration, access management, and welcome sessions Work from our San Francisco office 2-3 days a week to provide in-person support, fix conference room tech, and connect with the team Manage our vendor relationships and SaaS contracts, keeping an eye on spending and making sure we're using our tools well Set up and configure our new MDM system to keep devices secure and easy to manage Help move our Okta rollout forward by configuring apps, setting up integrations, and supporting people through the changes Track our hardware inventory and handle the full device lifecycle, from ordering new equipment to handling repairs and retirements Write clear documentation and guides that help people solve problems on their own Manage user accounts and permissions across our tools, including regular access reviews What Helps You Thrive… Real experience as an administrator with Okta, Google Workspace, Slack, Linear, Zoom, SentinelOne, and MDM tools for Apple and Android devices Good instincts for troubleshooting problems across Linux, Windows, and mac OS Strong communication skills and a genuine interest in helping people. You care about making support feel easy and human Familiarity with automation tools like Okta Workflows, Tines, and Zapier Ability to balance urgent requests with longer-term projects A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making Great-to-Haves… Experience implementing or migrating MDM systems Background managing SaaS spending or negotiating contracts Knowledge of security practices and endpoint protection Experience supporting remote or hybrid teams Scripting skills in bash, Python, or PowerShell Experience with identity and access management projects Interest in writing documentation that actually helps people The Benefits of Building with Us We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we're building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates. Apply Anyway At Ditto, we know game-changers don't always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That's not what drives us. What does matter? Grit. Curiosity. Adaptability. And a genuine spark for what we're building. So if you're fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you'll make an impact here. We're always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us. Equal Opportunity Employer Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

We're looking for an experienced and highly motivated Technical Support Operations Team Lead to guide the operational efficiency and continuous improvement of our technical support team. The ideal candidate will be a hands-on leader responsible for maintaining and optimizing our support platforms, building automations, and leveraging data to drive performance. This role is critical in ensuring our support teams have the tools and processes they need to deliver exceptional service and scale effectively. Duties and Responsibilities: Platform Management: Serve as the primary administrator and subject matter expert for our support platform, Freshdesk. This includes user management, system configuration, and ensuring platform stability and security. Automation & Integration: Design, develop, and implement automations within Freshdesk to streamline workflows, improve efficiency, and reduce manual effort. This includes building and maintaining internal applications and integrations, particularly between Freshdesk and Jira, to ensure seamless communication and ticket flow between support and engineering teams. Performance & Metrics: Define, track, and report on key performance indicators (KPIs) and team metrics. Utilize business intelligence tools like Power BI (or similar) to create dashboards and reports that provide actionable insights into team performance, ticket trends, and operational health. Team Leadership & Mentorship: Monitor team performance in real-time and provide guidance and support to technical support agents. Foster a culture of continuous learning and improvement. While not a direct people management role, this position requires strong leadership skills to guide and influence team behavior. Technology & Trends: Stay current with industry trends and emerging technologies, particularly in the realm of AI and automation. Actively explore and utilize AI to streamline support workflows and improve team efficiency. Collaboration: Serve as a key collaborator, working with teams within the support department (such as the knowledge management and process improvement teams) and with teams outside of the support department, including Engineering, Product, and Sales, to align on shared goals and ensure seamless workflow across the organization. Required Skills & Experience: Proven experience as a Freshdesk administrator, with comprehensive knowledge of features including ticket routing, workflow automation, SLA configuration, and agent scheduling. Strong proficiency in using Freshdesk Analytics to monitor key performance indicators (KPIs), track agent/team performance, and generate insightful reports to drive data-driven decisions. Demonstrated ability to create and maintain custom dashboards and reports for real-time visibility into support metrics and SLA compliance. Proven ability to integrate with Freshdesk's platform APIs and external third-party APIs using RESTful principles. Experience building and managing automated workflows, particularly with tools like Microsoft Power Automate to maintain, troubleshoot, and improve existing automated processes. Excellent analytical and problem-solving skills with a focus on optimizing support workflows and ensuring fair ticket distribution. A solid understanding of technical support operations and best practices. Nice to Have Skills & Experience: Experience with business intelligence tools like Power BI to create advanced data visualizations and dashboards from multiple sources. Experience building custom web applications and integrations for SaaS platforms like Freshdesk, utilizing JavaScript, HTML, and CSS to solve operational inefficiencies. Freshworks Development Kit (FDK): Hands-on experience using the FDK command-line interface to develop, test, and package custom apps. ABOUT BENCHMARK EDUCATION COMPANY Benchmark Education Company (BEC) is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, with valid and reliable digital assessments that inform instruction. BEC is also a provider of exceptional professional development to educators. BEC is recognized as a responsive publisher that offers equally rigorous and engaging digital, print, and hybrid learning materials grounded in the Science of Reading research. BEC monitors research outcomes carefully to create effective foundational resources that include strong decoding materials with systematic and explicit instruction and high-quality resources focused on language development and comprehension. BEC's content-rich and authentic texts offer instruction in close reading and analysis, multiple perspectives, and authentic literature while building world knowledge and reflecting the individuality of every student in each diverse classroom. Family owned and operated for more than 25 years, BEC is committed to partnering with educators to provide the best for all students through resources of exceptional quality, world-class professional learning, and effective and dedicated customer support. Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer. For further information, visit us at: **********************************

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: * Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. * Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. * Contribute towards building a great company. Your team will: The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. About you: * Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. * Comfortable talking to customers over video conferences. * Bachelor's degree or equivalent * 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. * History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. * Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. * Experience with advertising or marketing technology, or SaaS support. * Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). * Resourcefulness. We don't have all the answers, but you'll need to find them. * Great communication skills with external customers and internal stakeholders. * The ability to respond promptly and follow through on projects to completion. * The ability to work and succeed in ambiguous situations with little direction. * A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. * Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. * Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. Preferred Skills: * Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. #LI-AH1 Benefits: * People: Work with talented, collaborative, and friendly people who love what they do. * Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. * Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. * Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. * Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) * RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. Contribute towards building a great company. Your team will: The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. About you: Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. Comfortable talking to customers over video conferences. Bachelor's degree or equivalent 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. Experience with advertising or marketing technology, or SaaS support. Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). Resourcefulness. We don't have all the answers, but you'll need to find them. Great communication skills with external customers and internal stakeholders. The ability to respond promptly and follow through on projects to completion. The ability to work and succeed in ambiguous situations with little direction. A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. Preferred Skills: Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. #LI-AH1 Benefits: People: Work with talented, collaborative, and friendly people who love what they do. Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: * Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. * Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. * Contribute towards building a great company. Your team will: The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service. About you: * Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. * Comfortable talking to customers over video conferences. * Bachelor's degree or equivalent * 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. * History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. * Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. * Experience with advertising or marketing technology, or SaaS support. * Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). * Resourcefulness. We don't have all the answers, but you'll need to find them. * Great communication skills with external customers and internal stakeholders. * The ability to respond promptly and follow through on projects to completion. * The ability to work and succeed in ambiguous situations with little direction. * A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. * Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. * Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. Preferred Skills: * Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. #LI-AH1 Benefits: * People: Work with talented, collaborative, and friendly people who love what they do. * Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. * Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. * Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. * Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) * RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners. Assist with on-site product application, training, and substrate reviews. Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports. Collect and analyze laboratory data for product- or project-specific testing. Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis. Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods. Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons. Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries. Ensure proper product performance through correct application and jobsite qualification techniques. Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio. Actively participate in industry organizations to stay informed on trends and standards Develop and prepare precise technical drawings and documentation Identify, address, and escalate product performance issues as appropriate Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.) Perform all other duties as assigned EDUCATION REQUIREMENT: Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable. EXPERIENCE REQUIREMENT: 2+ years' related experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

General information Name EDI Specialist Ref # 2014 City San Diego State California Country United States Function Information Technology Description & Requirements Job Description BradyPLUS is seeking an experienced EDI Specialist to support enterprise-level initiatives in a fast-paced, growing organization. The ideal candidate will have a strong understanding of EDI processes and integrations, excel at multitasking, and collaborate effectively with diverse stakeholders. This role offers the opportunity to apply subject matter expertise, drive innovation, and contribute to the company's continued success. * This position is open to a REMOTE work environment Responsibilities Include * Oversee the integration of customers into the BradyPLUS EDI platform, including application configuration and communication setup in collaboration with the IT team. * Act as a QA Engineer by processing orders for quality assurance purposes. * Provide support for marketplace platforms such as GHX, Ariba, and others. * Serve as a subject matter expert on integration processes and best practices. * Resolve Level 1 support issues promptly and efficiently. * Identify and implement process improvements to enhance BradyPLUS' integration capabilities. * Collaborate with internal and external business partners to ensure solutions meet documented requirements and expectations. * Deliver timely status updates on active projects and proactively escalate issues when necessary. * Advocate for the needs of BradyPLUS trading partners. * Train and support internal team members in EDI processes and practices. * Conduct audits to verify that EDI processes are functioning as intended, and work with cross-functional teams to drive further improvements. Qualifications & Skills * Minimum 5 years of EDI or integration experience, including at least 3 years coordinating and configuring integration activities. * Strong knowledge of integration standards and data mapping (EDI X12, XML). * Advanced proficiency with MS Office Suite and Outlook. * Comprehensive understanding of networking and system architecture (FTP, SFTP, HTTPS, AS2, web services). * Ability to identify and escalate technical and timeline risks, and resolving recurring issues. * Knowledge of security and compliance requirements (PCI, PII, SOX, internal audits). * Experience in creating detailed procedures and documentation, with a continuous improvement mindset. * Strong organizational, time management, and multitasking abilities. * Excellent communication skills, with experience training and supporting colleagues. * Adaptable to changes during implementation phases. * Able to work independently and collaboratively in a process-driven environment. * Bachelor's degree or equivalent experience. * Proven ability to manage multiple projects and communicate status to management. Compensation & Benefits The pay range for this role is $85,000 - $100,000 per year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ****************** BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities. *

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Position Summary: The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success. Roles and Responsibilities: • Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide Field Service input to New Product Development through design reviews and testing • Provide support of documentation development and qualification criteria during New Product Introduction • Provide occasional support of field service activities in a field service engineer capacity • Must be able to remain in a stationary position for lengthy periods of time • Constantly positions self to access serviceable areas in a cleanroom environment • Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment Qualifications Qualifications Required Education and Experience: • Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel both domestically and internationally and have a current Visa or entry permission • 50% travel required • Minimum 5 years of experience in Field Support Service • BS in an electronics discipline or equivalent military experience in a technical field • Outstanding verbal and written communication skills necessary Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions. Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand. About the Role As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap. This role has a requirement to be based in Europe. What You'll Do Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Impact You'll Have Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome. Qualifications 3+ years of work experience in a highly technical support organization or in engineering Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Familiarity programming in one of Typescript, Python or Ruby Strong written and verbal communication skills A mindset of customer empathy and ability to solve challenging problems Bonus points You have worked on modern enterprise software which is business critical Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems Benefits for Full-time employees: Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership Paid parental leave FSA (Flexible spending account) Retirement planning - Traditional and ROTH 401(k) Flexible time off Employee assistance program (mental health benefits) Culture where personal growth is highly valued We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

GENERAL PURPOSE OF THE JOB: The Senior Technical Application Specialist ensures proper application of core product line responsibilities in accordance with company and industry guidelines by providing on-site and problem resolution assistance along with coaching/mentoring on testing results and techniques with the ability to be heavily involved in industry organizations that help shape industry standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct general and complex on site product applications, substrate analysis using specialty equipment with the ability to interpret testing data and make recommendations based off the collected data. Recommend and approve Product Line application policies within technical literature, Coordinate 3rd party testing certification/approvals Collect Data for project or product specific testing, interpret results and make recommendation based off of finding. High level of understanding of testing methods/techniques for Laboratory/Field Testing. Perform and collect data from field and in-house/analytical lab specific testing to help interpret results and present a general understanding of testing methods and techniques to confirm varying compatibility. Develop and review of sales product literature, application instruction, and the maintenance and updating of field training manuals. Attend and coordinate job site visits with customers and field sales reps to conduct and interpret product application testing to make product and installation recommendations for troubleshooting on-site variation. Write, review and make recommendations for letters of installation, job parameters, and competitive product comparisons along with detailed drawings to help make the sale. Effectively collaborate with internal and designated external customers. Assure product performance through demonstrating, reviewing and making recommendations for proper use and field application. Provide independent product support on all lines. Mastered assigned core product line technology to include writing policy; Assists in supporting product lines outside of core. Actively able to train/mentor new employees. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE 4-7 years Technical Service, Construction, Customer Service or similar experience. Must have prior knowledge and experience in the Roofing industry. OTHER SKILLS AND ABILITIES: Experience with Auto CAD, Work, Excel, etc. Ability to manage multiple priorities. Effective team player. Self-motivated. Excellent written and verbal communication skills. Ability to travel up to 50% in the North America region. Mechanical aptitude. Mentoring/Training. OTHER QUALIFICATIONS: Industry Involvement Preferred - ASTM SME. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

| Major goals and objectives and location requirements: We are seeking a motivated and detail-oriented Ad Support Specialist to join our Advertising Operations team. In this role, you'll support the execution and troubleshooting of digital advertising campaigns across a range of platforms and products. You will work closely with senior ad support staff, ad operations, product, and engineering teams to ensure smooth ad delivery and help troubleshoot and QA day-to-day technical issues. This is an excellent opportunity for someone with foundational ad tech experience looking to grow their expertise in a collaborative environment. This position is hybrid in-office, with the ability to work remotely for up to 2 days per week. About The Team | The Team and/or Brand: The Advertising Operations team is a lean, high-impact group responsible for executing and troubleshooting digital advertising across all brands. We work closely with Sales, Product, Engineering, and vendors, collaborating cross-functionally to ensure seamless campaign delivery. About The Positions Contributions - Weight % - Accountabilities, Actions and Expected Measurable Results: 30% Assist in troubleshooting ad delivery and tracking issues across web and mobile environments. Collaborate with ad operations, product, and development teams to support ad implementation tasks. Help test and verify ad tags, creatives, and new ad features. 25% Use Google Ad Manager (GAM) to perform basic troubleshooting of campaign setup and delivery. 25% Support QA efforts for header bidding setups, ad tag deployments, and mobile app implementations. 10% Coordinate with 3rd-party vendors on creative tags and basic integration support. 10% Log and track issues using internal ticketing tools (e.g., Jira). The Role's Minimum Qualifications and Job Requirements: Education: Bachelor's degree in Business Advertising, or a related field. Experience: 1-2 years of experience in digital advertising, ad operations, or a related technical support role. Specific Knowledge, Skills, Certifications and Abilities: Familiarity with Google Ad Manager (GAM) and understanding of ad trafficking basics. Some experience with browser dev tools and debugging ad tags a plus. Interest or exposure to Prebid/header bidding and programmatic environments. Basic understanding of ad-serving metrics and troubleshooting workflows. Comfortable working with ticketing systems (e.g., Jira) and documentation tools. Strong communication skills and an eagerness to learn technical concepts. Highly organized and able to manage multiple requests in a fast-paced environment. Prior experience at a digital media company or with sell-side ad tech preferred. It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing *************. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ********************************** Pay Range Salary: New York: $65,000.00 - $80,000.00 The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance. #NMG#