Help Desk Specialist jobs at Beats - 46 jobs

Do you throw around words like “statistical significance” with reckless abandon? Are you someone who has a knack for recommending design decisions based on tangible insights - someone who finds the needles in the haystacks? Do you like Slack hangouts, flexible hybrid/remote culture, and unlimited PTO? If so, you may be a perfect fit for Nebo's award-winning UXO team. Being a UXO Specialist at Nebo Nebo is a human-centered agency built on a culture of respect, professional growth and care for every employee. With numerous perks, including hybrid in-office/remote work options designed to fit your needs, unlimited PTO, and free attendance to local marketing events, join this fun-loving team that occasionally talks Slack Smack. We're looking for the right person with a mind for phenomenal User Experience design, plus an interest in business strategy and analytical insight. You'll work as part of our collaborative UX team to make our clients' digital presence even more amazing and user-friendly. You will perform insightful UX Research, providing heuristic recommendations, and building and managing A/B and multivariate tests. Interested in putting your skills and talents to work? We'd love to have you. UX Optimization Specialist Job Description Assist in the development and execution of UXO strategies with the goal of increasing conversion rates and revenue for clients Contribute to Nebo's optimization processes, tools and strategies to increase efficiencies and results Effectively collaborate with other Nebo teams, including Intelligence (Research & Analytics), Content, Design and Engineering Develop hypotheses, testing briefs and reports for A/B tests Attend client calls/meetings when UXO work is being presented or discussed Assist in the research and creation information architectures and sites that guide users down carefully crafted user flows Requirements: Bachelor's degree 2+ years experience (UX / CRO / Analyst or related field) Loves to work with data, and has a basic understanding of statistics Strong creative communication skills Upbeat attitude, driven and motivated to work in a dynamic environment Nice-to-Haves: Experience with Optimizely, VWO and/or other testing platforms Experience with Google Analytics, Adobe Analytics and other digital analytics solutions Ability to pull insights from completed tests - even failed or inconclusive tests - for future usage Experience with Figma is a plus Experience in HTML, CSS, Javascript and/or JQuery is a plus Experience with UX design is a plus Nebo's Commitment to Diversity & Inclusion As a human-centered agency, we believe in uplifting our community and advancing society through inclusive business practices. We're dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.

For more than 75 years, Highlights for Children has been at the forefront of children education with our coined term, Fun with a Purpose! We believe Children are the World's Most Important People. We help children become their best selves by publishing content and creating experiences that engage, delight, and foster joyful learning. Position Summary: The Hybrid Infrastructure Support Technician is highly competent with administering desktop infrastructure both in a local and cloud environment. This individual is responsible for automating, administering, maintaining, monitoring, and documenting desktop architectures. This person is responsible for maintaining knowledge of evolving technologies and best practices, including security-related best practices, and incorporating them into local and cloud architecture and infrastructure as appropriate. Essential Duties and Responsibilities: Troubleshoot and resolve issues with Windows and mac OS operating systems, as well as standard desktop software (MS Office, Adobe CC, Chrome), printers, scanners, and other computer peripherals. This is to include “deskside” support and training when needed. Support and administration of Azure Virtual Desktop environment. Responsible for administration of patch automation and antivirus servers. Provide a high level of customer service to end-users and serve as the "Case Worker and/or Single Point of Contact" for all problems/incidents. Configuration, administration, and support of MDM platforms Assist with conference room setup, tear down, training, and regular maintenance. Support of PCI environment - knowledge of PCIDSS standards and hardening policies and techniques. Responsible to check EDR (End Point Detection and Reporting) logs and address any incidents reported. Provide support for network connectivity in a hybrid environment. Responsible for user account management in Active Directory/Azure AD, M365, and other SaaS applications. Work within ITSM system to assess, document, and resolve issues and project work. Assist in managing IT consumable inventory. Ensure that all security best practices are being followed. What you should show up ready to teach anyone on your first day: Ability to collaborate with other colleagues to foster a spirit of teamwork, sharing professional knowledge, expertise, and best practices. Ability to plan and implement hardware and software upgrades. Ability to assist with conference room setup, teardown, training, and maintenance. Within your first month, you'll: Primary administrator of JAMF environment Develop understanding of Meraki MDM Develop understanding of MS InTune Within your first year, you'll: In-Depth understanding of MS InTune. In-Depth understanding of MS TEAMS with the ability to setup and support new TEAMS. Provide level one support for network routers, switches, firewalls, and wireless infrastructure. Become proficient in command line for mac OS and Windows operating systems to help support MDM environments. Keeps pace with all relevant product features, functions, and service offerings. Supervisory Responsibilities: • None Education and Experience: 2+ Years desktop support or system/network administration Proficient in Windows Desktop OS Proficient in mac OS Desktop OS Knowledge of security best practices Knowledge of network topology, subnets, and basic IP routing Qualifications: Strong computer literacy Demonstrates clear verbal and written communication skills. Demonstrates efficiency and organization skills. Exceptional de-escalation and soft skills Proficiency with common office software, including Microsoft Office Suite Highly attentive to detail Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift-up to 15 pounds at times. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. What Highlights Can Offer You: Free Fridays and Meeting-Free Zone Parental Leave of Absence Growing Family Benefits Care & Compassion Benefit Highlight Helps 401K Match Program, 100% Vested Immediately Tuition Reimbursement Employee Assistance Program EAP Program Calm - Mental Health Fitness Volunteer Time Off If you don't meet every single requirement listed, we encourage you to apply anyway. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Highlights for Children is committed to build a diverse, inclusive, and authentic workplace that fuels our innovation. So, if you are drawn to this role and your past experiences do not align perfectly to the job description, submit your application with us!

Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed. Division Story A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our "Technology Code", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you! Job Description THE ROLE: Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime. MORE ABOUT WHAT YOU'LL DO: * Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users. * Endpoint readiness & documentation (20%) Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests ("shift left"). * Quality & reporting (10%) Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership. * Training, onboarding & projects (10%) Support onboarding and user training; assist with local office initiatives and broader IT projects. WORKING HOURS: This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week. Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks. BASIC REQUIREMENTS: Must have technical experience: * Windows 11 and mac OS * Microsoft 365 / Office 365 * Active Directory / Azure AD * Endpoint management: Intune/SCCM and JAMF * ITSM ticketing systems: Freshservice, ServiceNow, or similar * Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels * 3-5 years of experience in an IT support role Must-have behaviors: * Confident, professional support for executives and VIP users * Strong customer mindset with a drive to improve the experience * Ability to thrive in a fast-paced environment by prioritizing and multitasking * Clear ownership, seeing issues through to full resolution * Prompt, accurate communication with users and third-party partners * Strong organization, planning, and follow-through Preferred * ITIL V4 Certification | Microsoft Certification | Mac Certification * Experience working in broadcast/media Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months. Compensation Contract Hourly Pay Rate: $40.00 The pay rate displayed serves as a good faith estimate for this role. Compensation for the role will be based on a number of different factors such as a candidate's qualifications, skills, competencies, location, and experience. Learn more at ********************* A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.

With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed. Division StoryA+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!Job Description THE ROLE: Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime. MORE ABOUT WHAT YOU'LL DO: Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users. Endpoint readiness & documentation (20%) Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”). Quality & reporting (10%) Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership. Training, onboarding & projects (10%) Support onboarding and user training; assist with local office initiatives and broader IT projects. WORKING HOURS: This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week. Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks. BASIC REQUIREMENTS: Must have technical experience: Windows 11 and mac OS Microsoft 365 / Office 365 Active Directory / Azure AD Endpoint management: Intune/SCCM and JAMF ITSM ticketing systems: Freshservice, ServiceNow, or similar Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels 3-5 years of experience in an IT support role Must-have behaviors: Confident, professional support for executives and VIP users Strong customer mindset with a drive to improve the experience Ability to thrive in a fast-paced environment by prioritizing and multitasking Clear ownership, seeing issues through to full resolution Prompt, accurate communication with users and third-party partners Strong organization, planning, and follow-through Preferred ITIL V4 Certification | Microsoft Certification | Mac Certification Experience working in broadcast/media Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months. CompensationContract Hourly Pay Rate: $40.00 The pay rate displayed serves as a good faith estimate for this role. Compensation for the role will be based on a number of different factors such as a candidate's qualifications, skills, competencies, location, and experience. Learn more at ********************* A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.

Department Customer Support Employment Type Permanent - Full Time Location North America Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise Benefits About Kinetic Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible. Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems. We supply mission-critical software for over 350 customers, from Stanford University to Monash in Australia... Not to mention over 80% of universities in the UK. Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.

About the Company Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the Role We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents Maintain accurate documentation and create troubleshooting guides for recurring issues Track trends and suggest improvements to prevent future issues Support new feature testing, integrations, and platform updates as needed Ensure all tickets and incidents meet internal SLAs and quality standards What we're looking for 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments Strong analytical and problem-solving skills with a detail-oriented approach Familiarity with APIs, data analysis, and debugging workflows Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems Clear communication skills with the ability to translate technical information for non-technical users Ability to prioritize effectively and manage multiple complex cases at once A collaborative mindset and a passion for continuous learning Things that enable a fulfilling, healthy, and happy experience at Rain: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off. Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment. Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan. Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success. Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing. Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

About Us Kajabi is in the middle of a once-in-a-decade transformation. After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We're not a corporate SaaS company trying to play it safe - we're a team of builders rewriting the future of the expert economy. Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren't “customers”… they're everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others. If you want to be part of a company moving fast, raising the bar, and building something that actually matters - welcome in. About the Role This is not a call-center job. This is not “answering tickets.” This is the entrepreneurial accelerator of Kajabi's next era. We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes - the creators and entrepreneurs who use Kajabi to change their lives and the lives of others. As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You'll solve real problems, remove friction, and turn moments of confusion into moments of delight. You'll grow fast - because you'll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You'll be part of a small, in-office team designed to learn, ship, and elevate Kajabi's Hero experience every single week. If you're hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth. What You'll Do Be the Human Face of Kajabi Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed. Turn complexity into clarity… and anxiety into confidence. Solve Real Technical Problems Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more. Break down technical concepts in a way normal humans can understand. Escalate intelligently while maintaining full ownership of the Hero's experience. Elevate the Product Flag trends, bugs, and recurring friction points before they spread. Partner with Product and Engineering by supplying crisp insights from real Hero interactions. Help train and improve Cofounder by surfacing patterns and common roadblocks. Drive Hero Outcomes Help Heroes get unstuck so they can launch faster. Reduce friction that slows down their time-to-GMV (first dollar earned). Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful. You Might Be a Fit If… You have 1-3 years of support or customer-facing experience - or you're self-taught, hungry, and ready to prove yourself. You love figuring out how systems work. You have a passion for digital entrepreneurship. You're energized by solving problems that matter. You write clearly, think quickly, and care deeply about doing things right. You thrive in fast-paced environments built on trust, ownership, and excellence. You want to grow - fast - inside a team where your work is visible and meaningful. Technical Fluency We Love You don't need to be an engineer, but you should be comfortable with: DNS, domains, SSL HTML/CSS API basics Modern SaaS tools and integrations Email setup and deliverability General web troubleshooting If you've built anything online - a website, a project, a small business, or even a side hustle - you will excel here. Mindset (The Most Important Part) “If a Hero is stuck, I don't rest until they're moving again.” You'll hate this job if: You want remote work. You prefer slow, comfortable environments. You need heavy structure or step-by-step direction. You don't enjoy learning new tools or technologies. You'll love this job if: You take pride in working in-office Monday through Friday with a tight, high-craft team. You care deeply about helping real people succeed. You move quickly and communicate clearly. You love solving puzzles, making things work, and learning constantly. You want to be part of a company being rebuilt with founder speed and ambition. Kajabi Team Benefits Package Competitive full-time salary + bonus Full medical, dental, and vision (company-paid for you + family) 401(k) with 6% match Flexible PTO Fitness + wellness perks Mental health resources In-office lunches, collaboration days, and leadership growth opportunities How We Work Together For this role, we expect regular onsite presence at our Newport Beach, CA office 5 days per week. If you're not currently located in Newport Beach, CA , we're glad to provide relocation support for strong candidates who want to join us in person. Pay Range At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a bonus. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. US based applicants only. $71,000 - $81,000 + bonus How To Apply If this sounds like the right place for you - and you want to help build the most beloved CX team in the expert economy - apply below. We're looking for high-potential, high-character people who want to grow fast and help shape the future of Kajabi. Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that supports Upwork's business. Our HWS team members are located all over the world. We are looking for a Creative Technologist to build and scale a best-in-class automated creative pipeline that supports paid acquisition and growth marketing at scale. Sitting at the intersection of AI, systems design, and high-craft creative production, this role is responsible for evolving an existing performance creative framework into a robust, human-in-the-loop system that consistently delivers static assets (editable in Figma), motion graphics, and video editorial content. This role will collaborate closely with Paid Acquisition, Growth Marketing, and Creative teams to create tools and workflows that accelerate experimentation, uphold creative quality, and preserve essential human oversight. Work/Project Scope: Architect and implement AI-powered creative workflows that accelerate the production of static, motion, and video assets. Design the end-to-end creative system for paid acquisition, from intake to delivery across channels (e.g., Meta, TikTok, YouTube, display). Integrate generative AI tools (image, video, audio, and text) into a streamlined pipeline using APIs, low/no-code platforms (e.g., n8n, Make, Zapier), and light scripting. Build modular systems and templates in Figma, Adobe Creative Cloud, and motion design tools to increase iteration speed while ensuring brand consistency. Establish and document human touchpoints for QA, legal, brand, and performance reviews to maintain oversight and quality standards. Produce static assets (editable in Figma), motion content (animations, display), and short-form video optimized for performance marketing. Translate growth hypotheses into structured creative systems (e.g., modular headlines, messaging frameworks) that support AI remixing and scalable testing. Collaborate with marketing analytics to connect creative variants to performance data (CTR, CAC, ROAS, LTV), then optimize templates and processes based on insights. Define and maintain asset libraries, taxonomies, and tagging schemas that support efficient versioning, discoverability, and reuse. Create documentation, playbooks, and onboarding materials for cross-functional teams to effectively use and contribute to the creative system. Drive continuous improvement by running structured experiments on prompts, templates, workflows, and tooling. Must Haves (Required Skills): 6-10 years of experience at the intersection of creative technology, design systems, performance marketing, and AI-powered workflows. Proven ability to design and implement creative automation systems for marketing, not just use AI tools. Hands-on experience with AI platforms (e.g., OpenAI, Gemini), automation tools (e.g., Zapier, n8n, Make), and scripting for tool integration. Advanced proficiency with Figma (components, libraries, tokens) and Adobe Creative Cloud (especially After Effects and Premiere Pro). A strong portfolio of performance-driven creative (Meta ads, display, short-form video) and a clear understanding of channel-specific creative requirements. Systems thinker with strong design sensibility and attention to detail-able to operationalize high standards for static, motion, and video creative. Effective communicator capable of bridging the gap between creative and technical teams, translating complex workflows into user-friendly systems. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Are you passionate about technology and ready to be the backbone of a dynamic newsroom? WEWS, Cleveland's ABC affiliate, is seeking an IT Operations Technician III to join our team and ensure our technology infrastructure runs seamlessly. In this critical role, you'll be the go-to expert who keeps our journalists, producers, and entire team connected and equipped with the technology they need to deliver breaking news and compelling stories to Northeast Ohio. WHAT YOU'LL DO: * Configures, installs, maintains and upgrades computer systems hardware and software. * Administers and maintains security of operating systems. * Mobile phone deployments, general support and troubleshooting. * Restores files or systems by designing, writing and implementing backup procedures. * Provides operational support for the organization's information systems and peripheral equipment, such as application servers, database servers, web servers, desktops, printers and storage devices. * Performs recovery procedures, scheduling and backups, and monitors batch processes. * Miscellaneous IT tasks support, projects and on-call support. WHAT YOU'LL NEED: * Associates degree preferred. High school diploma/GED required. * 5+ years experience WHAT YOU'LL BRING: * Proficient in basic system administration tools & processes * Strong computer networking skills and organizational skills. * Able to conform to high security environment and execute the rules governing the Scripps company security and controls policies. * Able to work within stressful situations and multi-task as necessary WHERE YOU'LL LIVE, WORK AND PLAY: Cleveland is a city on the rise, offering an incredible blend of world-class culture, outdoor recreation, and Midwestern charm. Home to the Rock and Roll Hall of Fame, Cleveland Orchestra, and championship sports teams like the Cavaliers and Guardians, the city pulses with energy and pride. The revitalized downtown features the vibrant Flats entertainment district and the historic West Side Market, while neighborhoods like Ohio City and Tremont offer trendy restaurants, craft breweries, and unique shopping. Cleveland's location on Lake Erie provides stunning waterfront views and recreational opportunities, from sailing and fishing to beautiful beaches at Edgewater Park. The city's extensive Metroparks system, known as the "Emerald Necklace," offers over 23,000 acres of natural beauty for hiking, biking, and outdoor adventures. With a low cost of living compared to other major markets, excellent healthcare systems including the world-renowned Cleveland Clinic, and a growing tech scene, Cleveland offers an exceptional quality of life where your career can thrive alongside your personal interests. #LI-SM2 #LI-Onsite COMPENSATION RANGE: Annual Salary: $65,000.00 - 75000 Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in Ohio. WHAT WE OFFER (ADDITIONAL BENEFITS): * A career path to grow your professional experiences * Full medical, dental and vision benefits, as well as certain other health and wellness benefits * Retirement savings plan with company match * Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire. If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps. SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: "Give light and the people will find their own way." As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Are you passionate about technology and ready to be the backbone of a dynamic newsroom? WEWS, Cleveland's ABC affiliate, is seeking an IT Operations Technician III to join our team and ensure our technology infrastructure runs seamlessly. In this critical role, you'll be the go-to expert who keeps our journalists, producers, and entire team connected and equipped with the technology they need to deliver breaking news and compelling stories to Northeast Ohio. WHAT YOU'LL DO: • Configures, installs, maintains and upgrades computer systems hardware and software. • Administers and maintains security of operating systems. • Mobile phone deployments, general support and troubleshooting. • Restores files or systems by designing, writing and implementing backup procedures. • Provides operational support for the organization's information systems and peripheral equipment, such as application servers, database servers, web servers, desktops, printers and storage devices. • Performs recovery procedures, scheduling and backups, and monitors batch processes. • Miscellaneous IT tasks support, projects and on-call support. WHAT YOU'LL NEED: • Associates degree preferred. High school diploma/GED required. • 5+ years experience WHAT YOU'LL BRING: • Proficient in basic system administration tools & processes • Strong computer networking skills and organizational skills. • Able to conform to high security environment and execute the rules governing the Scripps company security and controls policies. • Able to work within stressful situations and multi-task as necessary WHERE YOU'LL LIVE, WORK AND PLAY: Cleveland is a city on the rise, offering an incredible blend of world-class culture, outdoor recreation, and Midwestern charm. Home to the Rock and Roll Hall of Fame, Cleveland Orchestra, and championship sports teams like the Cavaliers and Guardians, the city pulses with energy and pride. The revitalized downtown features the vibrant Flats entertainment district and the historic West Side Market, while neighborhoods like Ohio City and Tremont offer trendy restaurants, craft breweries, and unique shopping. Cleveland's location on Lake Erie provides stunning waterfront views and recreational opportunities, from sailing and fishing to beautiful beaches at Edgewater Park. The city's extensive Metroparks system, known as the "Emerald Necklace," offers over 23,000 acres of natural beauty for hiking, biking, and outdoor adventures. With a low cost of living compared to other major markets, excellent healthcare systems including the world-renowned Cleveland Clinic, and a growing tech scene, Cleveland offers an exceptional quality of life where your career can thrive alongside your personal interests. #LI-SM2 #LI-Onsite COMPENSATION RANGE: Annual Salary: $65,000.00 - 75000 Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in Ohio. WHAT WE OFFER (ADDITIONAL BENEFITS): A career path to grow your professional experiences Full medical, dental and vision benefits, as well as certain other health and wellness benefits Retirement savings plan with company match Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire. If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps. SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.” As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Are you passionate about technology and ready to be the backbone of a dynamic newsroom? WEWS, Cleveland's ABC affiliate, is seeking an IT Operations Technician III to join our team and ensure our technology infrastructure runs seamlessly. In this critical role, you'll be the go-to expert who keeps our journalists, producers, and entire team connected and equipped with the technology they need to deliver breaking news and compelling stories to Northeast Ohio. WHAT YOU'LL DO: • Configures, installs, maintains and upgrades computer systems hardware and software. • Administers and maintains security of operating systems. • Mobile phone deployments, general support and troubleshooting. • Restores files or systems by designing, writing and implementing backup procedures. • Provides operational support for the organization's information systems and peripheral equipment, such as application servers, database servers, web servers, desktops, printers and storage devices. • Performs recovery procedures, scheduling and backups, and monitors batch processes. • Miscellaneous IT tasks support, projects and on-call support. WHAT YOU'LL NEED: • Associates degree preferred. High school diploma/GED required. • 5+ years experience WHAT YOU'LL BRING: • Proficient in basic system administration tools & processes • Strong computer networking skills and organizational skills. • Able to conform to high security environment and execute the rules governing the Scripps company security and controls policies. • Able to work within stressful situations and multi-task as necessary WHERE YOU'LL LIVE, WORK AND PLAY: Cleveland is a city on the rise, offering an incredible blend of world-class culture, outdoor recreation, and Midwestern charm. Home to the Rock and Roll Hall of Fame, Cleveland Orchestra, and championship sports teams like the Cavaliers and Guardians, the city pulses with energy and pride. The revitalized downtown features the vibrant Flats entertainment district and the historic West Side Market, while neighborhoods like Ohio City and Tremont offer trendy restaurants, craft breweries, and unique shopping. Cleveland's location on Lake Erie provides stunning waterfront views and recreational opportunities, from sailing and fishing to beautiful beaches at Edgewater Park. The city's extensive Metroparks system, known as the "Emerald Necklace," offers over 23,000 acres of natural beauty for hiking, biking, and outdoor adventures. With a low cost of living compared to other major markets, excellent healthcare systems including the world-renowned Cleveland Clinic, and a growing tech scene, Cleveland offers an exceptional quality of life where your career can thrive alongside your personal interests. #LI-SM2 #LI-Onsite COMPENSATION RANGE: Annual Salary: $65,000.00 - 75000 Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in Ohio. WHAT WE OFFER (ADDITIONAL BENEFITS): A career path to grow your professional experiences Full medical, dental and vision benefits, as well as certain other health and wellness benefits Retirement savings plan with company match Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire. If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps. SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.” As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

A career at Resilience is more than just a job - it's an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit ****************** Brief This position performs autonomous execution of site service tasks associated with the maintenance of site facilities equipment. This is a day shift position Monday-Friday, 7:00 am-3:30 pm OR 8:00 am-4:30 pm. Job Responsibilities * Maintain Office space, conference rooms, and desk allocations. * Maintain Site Pest Control * Maintain Site Housekeeping * Maintain Groundskeeping and parking lots * Maintain Café equipment * Maintain Roof Maintenance and repairs * Maintain Site Fork Truck Maintenance and repairs * Maintain Elevator Maintenance and repairs * Maintain restrooms * Manage small office moves, painting, flooring repairs, ect. * Prepare documentation of activities, actions, and/or results. * Read SOPs (Standard Operating Procedures) and excerpts from technical documentation. * Complete required training. * Ensure proper documentation practices during job activities. * Perform visual inspections. * Communicate policies and procedures to vendors. . * Assist others in investigations and studies. * Use CMMS (Computerized Maintenance Management System) to manage logistics * Perform, in order of priority, work required in response to Facilities equipment requests * received through the Work Request System * Read and interpret diagrams, drawings, and other schematics * Perform daily Facility equipment checks * Pull necessary parts to complete a work order or ticket * Able to manage others (escorting contractors). Education, Qualifications, Skills, and Experience Minimum Requirements * Entry Level position * Strong communication skills, written and verbal skills * Ability to obtain Forklift and Aerial lift Certifications Preferred Background * High school diploma and certification in a skilled trade (electrical, boiler operations, etc.) * Associate's degree in a technical discipline desirable * Some experience with building fire systems, plumbing, lighting, HVAC equipment (boilers, chillers, cooling towers, air handlers, humidifiers, and air dryers), low voltage electrical systems, emergency diesel generators. * Relevant skilled trades training or certificates * Prior experience with CMMS Resilience Physical and Mental Requirements Checklist * The following is a checklist of a number of the principal physical and mental requirements of a position with Resilience. This document is intended to accompany, and should be read in conjunction with, the job description for the position. This is not intended as an exclusive list of essential functions for the position. Certain general requirements and functions - such as regular and predictable attendance at work and working cooperatively with co-workers - apply to all positions at Resilience and are not specifically listed here: * ☒ Lifting/Carrying 50 lbs. * ☒ Working at Heights of 20 ft. * ☒ Sitting * ☒ Standing * ☒ Walking * ☒ Bending * ☒ Stooping * ☒ Twisting * ☒ Reaching * ☒ Repetitive Motion * ☒ Noise Exposure * ☒ Operating Vehicles * ☒ Operative Moving Machinery * ☒ Chemical Usage * ☒ Traveling * ☒ Monitoring Other People's Work * ☒ Wearing Personal Protective Equipment * ☒ Specific visual skills (i.e., extensive reading or computer use, normal color vision, depth perception, or visual acuity) * ☒ Specific hearing requirements * ☒ Interpreting sounds and associated meanings at volume levels consistent with interpersonal or group conversations; interpreting letters and numbers when viewed on a computer screen, monitor, reports and other documents; identifying and distinguishing colors; seeing with 20/20 (or better) vision, with or without correction * ☒ Outdoor work could include Landscaping, Painting, Shoveling snow/salting walkways, Working on security gates, assisting with PM of grease pit, general roof repairs and PM's. Sponsorship or support for work authorization, including visas, is not available for this position. Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process. Resilience offers employees a robust total rewards program including an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, flexible time off, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $19.00 - $28.00 per hour. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate's geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience and the biomanufacturing revolution? We encourage you to apply and start a conversation with one of our recruiters.

Responsibilities As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of electronic devices, primarily focusing on laptops, tablets, and smartphones. You will play a crucial role in maintaining, troubleshooting, and optimizing the network infrastructure to meet the business requirements. This is a full time role reporting onsite at our client site in Dayton, OH. Qualifications Experience with troubleshooting Chromebooks and Windows Laptops Experience with resetting passwords Experience with device repair Experience troubleshooting network connectivity issues Experience with Cisco Routers and Switches Experience with performing routine system updates and patches to ensure security and optimal performance The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $40,000-$55,000 annually What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

Responsibilities We're looking for a detail-oriented and personable IT Help Desk Technician with experience in level 1 & level 2 assistance to be full time for our client in Ohio. We are looking for someone who thrives on delivering outstanding customer service while tackling diverse technical challenges. You'll serve as the first and second line of defense for technical support, helping maintain and improve their Microsoft 365 infrastructure, secure file management (Egnyte), Microsoft Teams Rooms, and local networked environments. If you enjoy helping people and solving problems using your knowledge of modern tools this role is built for you. This position is a direct placement with our client located in Cincinnati, OH. Qualifications Responsible for: Respond to support requests via phone, email, and ticketing system in a professional and timely manner Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows) Support user onboarding/offboarding-including account setup, hardware provisioning, and documentation Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte) Provide white-glove support with a focus on fast, friendly and effective solutions. Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance Manage identity, security groups, and device access through Entra ID / Azure Active Directory Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware Provide support for Egnyte file-sharing platform including user access management and sync issues Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration) Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment. Monitor and respond to alerts related to endpoint compliance, antivirus, and patching. Additional duties as assigned Required Skills & Experience 3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues Strong communication skills and a customer-centric approach to support Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune Experience supporting Microsoft Teams Room setups Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management) Experience supporting Egnyte or similar cloud file-sharing platforms Familiarity with hybrid environments and VPN configurations a plus Familiarity with printer and peripheral troubleshooting Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja) Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus Experience in hybrid or remote-first environments Ability to document processes and contribute to a shared knowledge base Soft Skills & Traits Strong customer service orientation and communication skills Ability to troubleshoot logically and explain technical solutions clearly Organized, detail-oriented, and be able to manage multiple tasks and priorities Self-starter with a team-first mentality and a willingness to grow and learn The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $35.00 to $40.00 per hour What you get: Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include: Medical, dental, and vision insurance Life and disability coverage Generous 401(k) match Student loan repayment assistance In addition to paid holidays, vacation, and personal days, they also offer: Fully paid medical and parental leave Access to mental health services Additional wellness resources and support Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight. We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today! World Group | Our Culture: ******************************************* World Group | About: *************************** About This Role: World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH! The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here. Duties and Responsibilities Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps. Creating and Maintaining user accounts in an Active Directory hybrid environment Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE. Troubleshooting and assisting end users within Horizon VDI Environment. Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups) Troubleshooting and configuring company printers (print server). Maintaining and updating location access withing Brivo. Qualificitions Problem Solving Skills 2+ Years of Help Desk Experience Excellent Verbal Communication Skills Microsoft Operating Systems Phone Skills Excellent Customer Service Skills Quality Focus PC Proficiency System Administration is preferred, but not required. Education High School Diploma or GED required Bachelor's Degree preferred Working Conditions Normal office working conditions with low noise level in an open environment Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job. Regularly required to talk and hear Ability to sit for extended periods of time Ability to perform desk-based tasks Benefits/Perks: Competitive compensation Benefits package: Medical, Prescription, Dental, Vision Life, AD&D, & Disability insurance Employee Assistance Program Financial planning 401(k) plan with up to 6% company match Paid Time Off Professional development & growth opportunities Tuition assistance Casual dress code Flexible work arrangements Bonus Eligibility

Provides technical troubleshooting by telephone and remotely connecting to equipment and by accessing web-based applications; supports multiple pieces of hardware, networks, platforms, and web-based applications; determines if the root cause of a problem is part or a combination of hardware, network or software related issues, and recommends and/or implements solutions. Key Duties and Responsibilities: Uses remote tools and cloud technology to provide technical support for hardware, software, and applications. Identifies and corrects issues using cloud and web-based applications. Determines the best course of action to improve performance and efficiency of company systems, equipment, and applications. Understands and completes proper processes when installing software. Provides troubleshooting and support to multiple domains. Identifies re-occurring company issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems. Reads, interprets, and follows procedures described in the internal knowledge base. Works with third-party help desk vendors as applicable. Provides phone support as needed. Attends training classes as required to stay current with new equipment troubleshooting, procedures and technology. Initiates timely communication of critical events to Team Leads. Completes other duties, including special projects, as assigned by Management. Identifies and escalates critical incidents to ensure timely resolution and reduce down time and coordinate with critical incident team. Ensures highest standards of domain security through proper user authentication procedures. Education and Experience: Education: High School Diploma/GED Certifications / Licenses: CompTIA A+/Network+ Preferred Specific Knowledge and Skills: General understanding of networking fundamentals as it relates to an enterprise environment. PC architecture, wireless communication, router, and third-party cellular devices. Familiarity with Windows Operating System and iOS. General troubleshooting skills. Capable of working in a fast-paced environment. Excellent verbal communication skills and the ability to explain technical information in layman's terms. Excellent written communication skills with the ability to clearly relate an issue and troubleshooting steps in tickets and emails. Excellent organizational skills. Ability to understand intra-department functions and operations. Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department. This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. Pay: $0.00 - $0.00 Hourly If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link .

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. Provide PC support including Windows operating system and basic networking. Have the willingness and ability to work nights, weekends, and holidays. You Have: 3-5 years of electro-mechanical experience. Prioritization and time management skillsets. Ability to communicate effectively, both written and oral. A technical degree, or equivalent military training, or equivalent experience is preferred. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Subscription Discounts Employee Referral Program #LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Description: As an I.T. Specialist at OuterBox, you will be responsible for maintaining our internal and external infrastructure to ensure that we have a reliable and secure environment. As an IT Specialist, you will play a crucial role in keeping everyone's workflow smooth and running, eventually impacting the success of our clients' businesses. You will apply your technical expertise to manage, implement, monitor, and/or provide maintenance of IT infrastructure. This is a hybrid role requiring regular on-site presence. Candidates must reside within a commutable distance of our Houston, TX office and should expect to work on-site more than 50% of the time. What You Get To Do Every Day: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Support Applications and Technology Infrastructure: Provide support for a diverse range of applications and our Technology Infrastructure. Ensure it's seamless and continuous availability to empower the ongoing function of the organization. Assist Teammates and Provide Technical Guidance: Assist teammates and customers with IT-related issues, providing Tier 1-3 technical support for web hosting, SSL, and server-related issues; escalating when appropriate. Identify and Solve IT Issues and Conduct Infrastructure Assessments: Identify patterns in IT requests/issues and conduct infrastructure assessments to proactively solve and troubleshoot potential risks and challenges. Assist in developing and implementing strategies and procedures: Provide technical assistance to the IT Director to execute IT strategies and procedures to enhance efficiency, workflows, and customer satisfaction, while proactively monitoring and adapting to changes in the digital and security landscape. Effective Communication: Communicate thoroughly and promptly with teams via Slack, email, phone calls, video calls, and in-person meetings as necessary. Policy & Compliance Support: Follow, document, and help enforce IT policies, security standards, and acceptable use guidelines, assist with audits, access reviews, and compliance-related requests as needed. Continuous Learning: Stay updated on IT, Cyber Security, and Web Hosting spaces to grow knowledge and build credibility with teammates and customers. Utilize resources such as Google Alerts, webinars, email lists for industry websites, or social platforms like LinkedIn. End-User Support & Ticketing : Manage, prioritize, and resolve incoming IT support requests through a ticketing system while meeting defined SLAs. Escalate complex issues to senior IT resources or vendors as appropriate Hardware & Asset Management: Provision, image, configure, ship, and recover laptops, peripherals, and accessories for new hires and departing teammates. Maintain accurate hardware and software asset inventories, including lifecycle tracking and replacement planning User Access & Identity Management : Provision and deprovision user accounts across SaaS platforms, ensuring proper role-based access controls. Manage MFA, password policies, and access reviews to support security best practices Networking & Connectivity Support (Tier 1-2): Provide Tier 1-2 troubleshooting for VPN, Wi-Fi, DNS, and connectivity-related issues. Assist with network and firewall changes under the guidance of IT leadership or external partners. Backup, Recovery & Reliability : Assist with maintaining and testing backup and recovery processes to ensure business continuity. Support incident response activities related to system outages or security events. Perform other duties as assigned. Work Environment Fast-paced, dynamic hybrid/remote environment which may be required to work outside of regular office hours to resolve issues or complete projects of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements: 0-4 years experience preferred. Demonstration of exemplary performance may supersede experience requirement. Understanding of Mac OS, & Windows OS Google Workspace | Microsoft O365 Admin experience Understanding of Tier 1 - Tier 2 IT Support Understanding of Automation Workflows, SAML, SCIM, & SaaS environments Understanding of web hosting environments (cloud and dedicated), migration techniques, DNS management and troubleshooting Experience with Onboarding | Offboarding staff Experience with cybersecurity strategies such as Security Implementations, Vulnerability Management, & Risk Assessment Working knowledge of network & data security concepts including firewalls, group policies, antivirus,cloud applications & endpoint protection Ability to fully configure, deploy and maintain new MDM | RMM policies Familiarity with both on-prem environments and Cloud Infrastructure Infrastructure assessment to identify potential risks, challenges and prepare appropriate mitigation plans Strong communication, organization, time management and documentation skills Ability to multitask, rapidly adapt, design proactive strategies and respond to changes in environment and priorities Demonstrate ownership of small to mid-sized projects & daily operations tasks; work proactively with internal teams to define scopes, and communicate progress, to ensure successful outcomes Experience working within an IT ticketing system and managing multiple concurrent support requests Experience with hardware lifecycle management and IT asset tracking Understanding of identity and access management concepts (user provisioning, MFA, role-based access) Basic understanding of backup, disaster recovery, and business continuity concepts Ability to support both in-office and remote team members across multiple locations Preferred Qualifications Certifications: ComTia A+, Google Workspace Admin, Network +, Security +, ITIL Foundation, O365 MS-900 (Microsoft 365 Fundamentals) Familiarity with any RMM|MDM platforms, Corporate Network Tools, Password Management Tools, Vendor Warranty Support, Remote/Hybrid support environments Project assignments such as Corporate Laptop Refresh, Slack, Mac OS, Windows OS UniFi Systems, Ticketing System experience Endpoint & Asset Management experience Physical Demands Primarily involves sitting at a desk and using a computer for extended periods of time. Light physical activity is also required, such as carrying equipment or setting up for presentations. Requires a high level of mental focus and the ability to work under pressure. Good manual dexterity, hand-eye coordination and the ability to use a computer for extended periods are required. Work Authorization/Requirements We are unable to sponsor or take over sponsorship of an employment Visa at this time. Travel Limited travel of 10% may be required to our headquarters or to client offices. Affirmative Action/EEO Statement Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other legally protected status. ____________________________________________________________________________ Cohesive Culture + Good Humor + Combined Skills = Awesome Results At OuterBox, what we won't stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we've created-and continuously refined-a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022-2024! At OuterBox, we're here to thrive together-not simply survive. So if you've been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it's time to think outside the traditional agency box?

The Information Technology Intern will work alongside our IT team at the Hall of Fame Village. The ideal candidate will have great interpersonal skills, a willingness to jump into any task, and interest and/or experience in IT. Essential Job Functions/Responsibilities: Assist in configuring laptops for new team members at HOFV, software updates, and installation. Work to fulfill end-user needs that have been requested through our ticketing request system, Jira. Troubleshoot equipment and software issues. Help manage equipment inventory. Assist with network maintenance: Help maintain the company's network infrastructure, including switches, routers, and firewalls. Update standard operating procedures when needed. Communicate efficiently with different team members and departments to ensure efficiencies across campus and facilities. Provide training and support to team members as needed. Follow organizational processes and procedures to ensure compliance of working for a publicly traded company. All other duties as assigned. PART TIME/HOURLY/NON-EXEMPT Requirements Required Knowledge, Skills, & Desired Qualifications: Must be a flexible and reliable team player. Experience working in events, operations, or hospitality desired. Positive and friendly attitude and persona, as this position works closely with the public. Strong team skills and the ability to collaborate in a fast-paced environment; must possess a strong ability for effective management and task prioritization. Exceptional verbal and written communication skills. Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required. Must be a flexible and reliable team player, both within own department and entire organization. Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality. Physical Requirements for Position: Ability to lift up to 25 pounds. The ability to work in various Ohio weather conditions, inside and outside. The ability to move safely over uneven terrain, steps, or in construction zones. The ability to see and respond to hazardous situations. The ability to sit, stand, squat, and walk for periods of time as required for the position. Must be able to hear, see, and speak. Ability to comprehend instructions and retain information. Must be available to work in Canton, Ohio. Core Competencies: Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities. Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking. Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others. Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions. Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others. Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers. Coaching and Development: Encourages and inspires others' development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same. Execution: Ability to take plans and successfully execute against them. ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY Hall of Fame Resort & Entertainment Company is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus. Additional information on the Company can be found at **************** ABOUT HALL OF FAME VILLAGE Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit ******************* Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers. Salary Description $12.00/Hour