Customer Service Representative jobs at Berkshire Hathaway GUARD Insurance Companies - 771 jobs
Agency Services Representative
Berkshire Hathaway Guard Insurance Companies 4.4
Customer service representative job at Berkshire Hathaway GUARD Insurance Companies
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.
Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!
Benefits:
We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer!
Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Responsibilities
The Agency ServicesRepresentative will work in our internal agency department and will be responsible for, but not limited to:
Coordinate the input and assignment of all new business lead referrals into the agency management system
Complete final sales paperwork
Send policy documents to insureds
Handle policyholder billing questions
Prepare certificates of insurance evidence of insurance and other policy transactions as requested by policyholders
Maintain daily policy transaction reports into the agency management system
Field inbound service calls to the agency
The hours for this position are 10:00 am to 6:30pm EST after training (8:30am-5:00pm for training period)
Qualifications
Excellent oral and written communication skills
A strong desire to help others
Attention to detail and accuracy are critical for this role
Strong organizational skills
Proficient use of a computer
Strong team orientation
$32k-36k yearly est. Auto-Apply 7d ago
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Inside Sales Representative
Geico 4.1
Tucson, AZ jobs
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Inside Sales Representative
Salary: $20.35-$23.33 Commensurate to experience
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
As a Sales Representative, you'll build rapport with customers without making a single cold call. Our Sales Representatives use compassion and persuasion skills to prepare insurance quotes, advise customers on coverage, and convert quotes into new policies. GEICO offers a career with plenty of development opportunities, where you will feel seen, challenged, and can make an impact from the start. If you enjoy working in a fast-paced, competitive environment and have a passion for sales, this is your opportunity to be part of a great team!
Have an active P&C or personal lines insurance license?
You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details!
Qualifications & Skills:
Solid computer and multi-tasking skills
Ability to effectively communicate, verbally and in writing
Ability to work comfortably in a fast-paced, high-volume call center environment
IN OFFICE Position - must commute to 3050 South MLK Jr Way Tucson AZ 85713
#geico300
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
$20.4-23.3 hourly Auto-Apply 4d ago
Inside Sales Representative
Geico 4.1
Richardson, TX jobs
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
What Makes This Opportunity Exciting?
Are you a seasoned sales professional looking to elevate your career with a leader in the insurance industry? GEICO is searching for individuals with extensive sales expertise and a deep understanding of the industry to join our team as Experienced Sales Representatives.
You'll do more than sell insurance-you'll guide customers to protect what matters most to them. Whether answering inquiries from potential customers or helping a current customer find peace of mind, you'll combine your expertise with genuine care to deliver an exceptional experience.
Customer Engagement: Build rapport with inbound callers to understand and address their insurance needs, providing tailored solutions.
Policy Preparation: Prepare insurance quotes, advise customers on coverage options, and convert quotes into active policies.
Service Excellence: Deliver outstanding service to demonstrate the value of being a GEICO policyholder.
Meaningful Impact: Help customers feel secure and supported while growing your career.
Workplace Flexibility: Benefit from a flexible work model-80% in-office, 20% remote after training-and enjoy the GEICO Flex Program, allowing up to four additional weeks of remote work annually.
Professional Growth: Access GEICO's industry-leading training programs and development opportunities:
Continuing education at no cost to you.
Leadership development programs and hundreds of eLearning courses to enhance your skills.
Increased Earnings Potential: Earn a competitive base salary and enjoy sales incentives-without making a single cold call.
Pay Transparency: The starting salary for an Experienced Sales Representative is between $24.50 per hour/$49,367 annually and $35.61 per hour/$71,754 annually.
Sign-On Bonuses: $1,500 for active Personal Lines Insurance license holders.
Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.
Additional Perks:
Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
What We're Looking For:
A passion for delivering outstanding customer experiences to build trust, retain customers, and drive policy sales.
Proven success in achieving sales goals.
Strong interpersonal, communication, and problem-solving skills.
Adaptability and attention to detail in a dynamic environment.
2+ years of direct sales experience, insurance industry sales experience preferred.
Active Personal Lines Insurance or P&C license preferred.
High School Diploma required, College degree (2-4 year) preferred.
Ability to prioritize and multi-task, while navigating through multiple business applications.
Computer proficiency, including familiarity with Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as needed.
#geico100
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
$72k-114k yearly est. 28d ago
Customer Service Agent
Delta Dental of Minnesota 4.1
Bemidji, MN jobs
COMPANY INFORMATION Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota- based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building a reputation.
GENERAL SUMMARY
This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination).
A CustomerService Agent (CSA) is responsible for providing customerservice while successfully managing a large volume of inbound telephone calls; including following communication scripts while navigating a computer, handling various topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customerservice and problem-solving skills, and work both independently and as part of a team.
The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from your home.
All Telecommuters will be required to adhere to Stratacor's Remote Work Policy.
ESSENTIAL FUNCTIONS
* Manage customerservice inquiries by verbally answering incoming telephone calls
* Listen to, identify, and assess customers' needs to achieve customer satisfaction
* Build sustainable relationships and trust with customer accounts through open, interactive, and effective communication
* Provide accurate, valid, and complete information by using the right methods and tools
* Meet customerservice performance metrics (e.g. call-handling) to ensure efficient and effective service delivery
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Ensure thorough call documentation is completed
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
* Other duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
* Ability to adhere to structured call center policies and procedures (i.e. attendance, quality, Health Information Portability and Accountability (HIPAA) guidelines)
* Demonstrate a high level of dedication, enthusiasm, and motivation
* Ability to listen and address customer problems effectively
* Exceptional verbal and written communication skills
* Ability to clearly communicate and speak to customers effectively to ensure a positive experience
* Excellent problem-solving skills
* Strong understanding of company products and services
* Ability to address customer questions and issues accurately and thoroughly
* An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
* Ability to prioritize and understand customer needs and adapt/respond to different types of customers to build positive relationships
* Ability to multitask, prioritize, and manage time effectively
* Ability to maintain composure, remain calm and courteous under high-pressure situations, and navigate tense situations, especially during busy hours
* Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm
* Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs
REQUIRED EDUCATION AND EXPERIENCE
Required Qualifications:
* High School Diploma or equivalent
* Experience using Microsoft Office suite of products, technology applications, and phone systems
Preferred Qualifications:
* Bachelor's degree; or equivalent combination of education and experience
* Call center and/or customerservice experience
WORK ENVIRONMENT/PHYSICAL DEMANDS
* Travel Requirements: N/A
* Weight Lifting Requirements: 10 lbs.
* Sedentary Work: Prolonged periods of time sitting at a workstation while answering telephone calls and navigating a computer
* Telecommuting Requirements:
* Required to have a dedicated work area established that provides information privacy
* Ability to keep all company sensitive information secure
* Must have reliable direct high-speed internet connection
RELATIONSHIPS
* Reports To: CSA Supervisor
* Directly Manages: N/A
* Internal Relationships: Functional Areas
* External Relationships: Provider, Broker, Group Administrator and Members
BENEFITS AND COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit ******************************************************* for more information.
The starting hourly rate for this position is $20.00. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$20 hourly 60d+ ago
Customer Service Agent
Delta Dental of Minnesota 4.1
Minneapolis, MN jobs
COMPANY INFORMATION Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota- based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building a reputation.
GENERAL SUMMARY
This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination).
A CustomerService Agent (CSA) is responsible for providing customerservice while successfully managing a large volume of inbound telephone calls; including following communication scripts while navigating a computer, handling various topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customerservice and problem-solving skills, and work both independently and as part of a team.
The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from your home.
All Telecommuters will be required to adhere to Stratacor's Remote Work Policy.
ESSENTIAL FUNCTIONS
* Manage customerservice inquiries by verbally answering incoming telephone calls
* Listen to, identify, and assess customers' needs to achieve customer satisfaction
* Build sustainable relationships and trust with customer accounts through open, interactive, and effective communication
* Provide accurate, valid, and complete information by using the right methods and tools
* Meet customerservice performance metrics (e.g. call-handling) to ensure efficient and effective service delivery
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Ensure thorough call documentation is completed
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
* Other duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
* Ability to adhere to structured call center policies and procedures (i.e. attendance, quality, Health Information Portability and Accountability (HIPAA) guidelines)
* Demonstrate a high level of dedication, enthusiasm, and motivation
* Ability to listen and address customer problems effectively
* Exceptional verbal and written communication skills
* Ability to clearly communicate and speak to customers effectively to ensure a positive experience
* Excellent problem-solving skills
* Strong understanding of company products and services
* Ability to address customer questions and issues accurately and thoroughly
* An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
* Ability to prioritize and understand customer needs and adapt/respond to different types of customers to build positive relationships
* Ability to multitask, prioritize, and manage time effectively
* Ability to maintain composure, remain calm and courteous under high-pressure situations, and navigate tense situations, especially during busy hours
* Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm
* Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs
REQUIRED EDUCATION AND EXPERIENCE
Required Qualifications:
* High School Diploma or equivalent
* Experience using Microsoft Office suite of products, technology applications, and phone systems
Preferred Qualifications:
* Bachelor's degree; or equivalent combination of education and experience
* Call center and/or customerservice experience
WORK ENVIRONMENT/PHYSICAL DEMANDS
* Travel Requirements: N/A
* Weight Lifting Requirements: 10 lbs.
* Sedentary Work: Prolonged periods of time sitting at a workstation while answering telephone calls and navigating a computer
* Telecommuting Requirements:
* Required to have a dedicated work area established that provides information privacy
* Ability to keep all company sensitive information secure
* Must have reliable direct high-speed internet connection
RELATIONSHIPS
* Reports To: CSA Supervisor
* Directly Manages: N/A
* Internal Relationships: Functional Areas
* External Relationships: Provider, Broker, Group Administrator and Members
BENEFITS AND COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit ******************************************************* for more information.
The starting hourly rate for this position is $20.00. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$20 hourly 60d+ ago
Customer Service Agent
Delta Dental of Minnesota 4.1
Minnesota jobs
COMPANY INFORMATION Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota- based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building a reputation.
GENERAL SUMMARY
This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination).
A CustomerService Agent (CSA) is responsible for providing customerservice while successfully managing a large volume of inbound telephone calls; including following communication scripts while navigating a computer, handling various topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customerservice and problem-solving skills, and work both independently and as part of a team.
The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from your home.
All Telecommuters will be required to adhere to Stratacor's Remote Work Policy.
ESSENTIAL FUNCTIONS
* Manage customerservice inquiries by verbally answering incoming telephone calls
* Listen to, identify, and assess customers' needs to achieve customer satisfaction
* Build sustainable relationships and trust with customer accounts through open, interactive, and effective communication
* Provide accurate, valid, and complete information by using the right methods and tools
* Meet customerservice performance metrics (e.g. call-handling) to ensure efficient and effective service delivery
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Ensure thorough call documentation is completed
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
* Other duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
* Ability to adhere to structured call center policies and procedures (i.e. attendance, quality, Health Information Portability and Accountability (HIPAA) guidelines)
* Demonstrate a high level of dedication, enthusiasm, and motivation
* Ability to listen and address customer problems effectively
* Exceptional verbal and written communication skills
* Ability to clearly communicate and speak to customers effectively to ensure a positive experience
* Excellent problem-solving skills
* Strong understanding of company products and services
* Ability to address customer questions and issues accurately and thoroughly
* An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
* Ability to prioritize and understand customer needs and adapt/respond to different types of customers to build positive relationships
* Ability to multitask, prioritize, and manage time effectively
* Ability to maintain composure, remain calm and courteous under high-pressure situations, and navigate tense situations, especially during busy hours
* Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm
* Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs
REQUIRED EDUCATION AND EXPERIENCE
Required Qualifications:
* High School Diploma or equivalent
* Experience using Microsoft Office suite of products, technology applications, and phone systems
Preferred Qualifications:
* Bachelor's degree; or equivalent combination of education and experience
* Call center and/or customerservice experience
WORK ENVIRONMENT/PHYSICAL DEMANDS
* Travel Requirements: N/A
* Weight Lifting Requirements: 10 lbs.
* Sedentary Work: Prolonged periods of time sitting at a workstation while answering telephone calls and navigating a computer
* Telecommuting Requirements:
* Required to have a dedicated work area established that provides information privacy
* Ability to keep all company sensitive information secure
* Must have reliable direct high-speed internet connection
RELATIONSHIPS
* Reports To: CSA Supervisor
* Directly Manages: N/A
* Internal Relationships: Functional Areas
* External Relationships: Provider, Broker, Group Administrator and Members
BENEFITS AND COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit ******************************************************* for more information.
The starting hourly rate for this position is $20.00. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$20 hourly 60d+ ago
Customer Support Representative
John Hancock 4.4
Austin, TX jobs
This position is full time remote depending on candidate location within the US.
The primary responsibility for this role is to deliver superior customerservice to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.
Responsible for delivering superior customerservice to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Is it possible to find a career you love with a global organization that supports your continued growth and success?
ABSOLUTELY!
Where you ask? Look no further than John Hancock!
Have you considered a career with us?
Position Responsibilities:
Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
Meet quality expectations to ensure a positive client experience
Meet productivity expectations to maximize team service levels
Provide effective and timely resolution of a range of customer inquiries
Strike a positive and cooperative tone with both customers and coworkers
Strive for first-call resolution of customer issues
Translate scenarios that require problem resolution to positive service experiences
Strengthen the perception of MANULIFE in the marketplace
Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
Complete ongoing training to stay abreast of product, industry, service and policy changes
Other duties as assigned
Required Qualifications:
Post-secondary education or high school diploma
CustomerService or Financial Services experience a plus
Ability to thrive in a lively working environment and manage multiple tasks
Outstanding verbal communication skills and strong telephone etiquette
Possess the ability to multi-task
Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
Demonstrated problem resolution skills
Effective listening skills
Demonstrated computer efficiency
Outstanding customerservice skills
Business writing skills
Preferred Qualifications:
Current SIE, Series 6 or 7, Series 63
Working knowledge of IRAs & other retirement products
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
Ready to take the next step?
Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)
Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.
#LI-JH
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit *************************************************
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************.
Referenced Salary Location
USA, Virginia - Full Time Remote
Working Arrangement
Remote
Salary range is expected to be between
$38,550.00 USD - $64,250.00 USD
If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
$38.6k-64.3k yearly Auto-Apply 15d ago
Customer Support Representative - 100% Commission | Lubbock, TX (SG-491175)
Strickland Group LLC 3.7
Lubbock, TX jobs
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
$31k-40k yearly est. 28d ago
Call Center Representative I
Metroplus Health Plan Inc. 4.7
New York, NY jobs
Department: CALL CENTER Job Type: Regular Employment Type: Full-Time Salary Range: $48,791.00 - $48,791.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
CustomerServiceRepresentatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.
Work Shifts
9:00 A.M - 5:00 P.M
Duties & Responsibilities
* Strive for first call resolution, working to resolve member and provider issues as the point of contact
* Utilize dual monitors and leverage computer-based resources to find answers to customer questions
* Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations.
* Classify and record all customer encounters clearly and concisely.
* Identify and escalate complex issues and provide follow-up/closure.
* Identify and intake customer complaints capturing all pertinent information.
* Assist members with PCP selection, as well as, locating providers and vendors within plan's network.
* Verify and update member demographic information.
* Process requests for member materials, such as ID cards, member guide, provider directory, etc.
* Handle enrollment inquiries and generate sales leads.
* Handle disenrollment requests and pro-actively conduct retention efforts.
* Perform outreach related to New Member Orientation and PCP term/reassign projects.
* Process premium payments.
* All other duties and special projects as assign by the Director of CustomerService.
* Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.
* Training class (Paid): 9:00 AM-5:00 PM Monday-Friday.
Minimum Qualifications
* High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and
* Minimum 1 year experience in a call center environment; or
* A satisfactory equivalent combination of education, training, and experience.
* Managed care experience preferred.
* Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor's office, medical clinics).
* Poise under pressure when dealing with difficult situations and potentially upset customers.
* Ability to work in a fast-paced environment while keeping a high attention to detail.
Professional Competencies
* Integrity and Trust
* Customer Focus
* Functional/Technical Skills
* Written/Oral Communication
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:
* Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
* Retirement Savings and Pension Plans
* Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
* Loan Forgiveness Programs for eligible employees
* College tuition discounts and professional development opportunities
* College Savings Program
* Union Benefits for eligible titles
* Multiple employee discounts programs
* Commuter Benefits Programs
#LI-Hybrid
#MHP50
$48.8k-48.8k yearly 60d+ ago
Entry Level Customer Service Agent
Geico 4.1
Hyde Park, NY jobs
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Annual Salary
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
$38k-44k yearly est. Auto-Apply 60d+ ago
Entry Level - Customer Service
Geico 4.1
Ava, NY jobs
The CustomerServiceRepresentative position will involve answering multiple phone lines, providing customerservice to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by management.
Annual Salary
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
$38k-43k yearly est. Auto-Apply 60d+ ago
Client Specialist - Business Insurance
Marsh McLennan 4.9
Golden Valley, MN jobs
Company:Marsh McLennan AgencyDescription:
Client Specialist - Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Representative at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Specialist on the Business Insurance team, you'll be responsible for servicing and retaining an existing book of business which includes marketing and placement of new and renewal accounts. This would include review and processing of policies, marketing of accounts for competitive renewal pricing, issuing certificates of insurance after reviewing contracts; using insurance carrier websites to obtain online quotes for clients; creating proposals; preparing policies for delivery and other day-to-day tasks as directed by the department manager.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
Education Requirement: A high school diploma or equivalent is required
A minimum of 2 years knowledge of the commercial insurance industry, laws, products, coverage, and markets is essential
Extensive knowledge of insurance company markets and conditions, binding authority, procedures and underwriting guidelines
Excellent communication skills to effectively servicecustomers
Be a self-starter; and problem solver with good time management skills and the ability to be organized and meet deadlines
These additional qualifications are a plus, but not required to apply:
College degree preferred
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Instagram
Facebook
X
LinkedIn
Who
you
are is who
we
are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAUMW
#LI-Hybrid
#MMABI
The applicable base salary range for this role is $47,800 to $89,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Who We Are.
At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.
What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.
Your Impact.
As a Customer Experience Specialist at We Insure, responsible for delivering exceptional insurance service support to policyholders, producers, lenders and designated contacts. This role involves managing inbound calls, engaging in chat communication, and efficiently handling task work, which may include outbound calls.
Note: This is a full-time, onsite position based in our Austin, TX office.
Key Responsibilities.
Deliver quality customerservice by answering inbound calls from clients and/or We Insure producers for insurance policies including
(but not limited to) answering policy questions, cancellation requests, policy payments/billing questions and providing requested documentation, etc.
Process written requests by customers, carriers and/or agents to insurance policies effectively.
Diagnose and resolve requests with a structured approach, balancing agent needs with company and carrier guidelines.
Effectively service all types of policies including auto, home/renters, umbrella, flood, recreational vehicles, etc.
Ability to navigate multiple carrier platforms in an independent insurance environment (working with over 100 carrier partnerships) and determine carrier guidelines/procedures to accurately process or communicate servicing needs.
Make outbound calls to complete customer or carrier insurance requests when required.
Demonstrate accuracy in processing client modifications based on given data .
Manage call metrics which include (but are not limited to) call quality, average handle time, availability, hold times, task per hours, etc., as set by department standards.
Prioritize and manage workflow to ensure efficient, timely, and accurate processing of transactions while adhering to the standard operating procedures .
Accurately document all transactions.
Assist in retention and cross selling with We Insure customers/policy holders.
Additional Responsibilities.
Participate in weekly coaching conversations, side by side observations, and goal setting to meet individual and department standards.
Attend regular process/refresher trainings, team trainings and meetings as requested.
Participate in individual development programs and required developmental action plans.
Assist in additional projects as requested.
Identify process changes to improve quality or efficiencies.
Your Experience.
CustomerService
Proven ability to manage high call volumes, resolve issues efficiently, and deliver exceptional customer experiences.
Strong verbal and written communication skills, with the ability to clearly explain, interpret, and summarize information for policyholders, agents, and producers.
Skilled at multitasking, speaking, typing, and navigating multiple systems while maintaining professionalism and empathy.
Demonstrates a high level of accuracy, thoroughness, and consistency in all service interactions.
Works effectively both independently and collaboratively in onsite or remote environments.
Technical Proficiency
Experienced in CRM, AMS, Telephony, and collaboration tools such as Microsoft 365 Suite, Teams, and Slack.
Ability to type a minimum of 45 words per minute.
Adapts quickly to new technology platforms and system updates.
Leverages technology to improve efficiency, communication, and customer outcomes.
Performance & Metrics
Consistently meets or exceeds key performance goals, including handle time, quality assurance, attendance, and customer satisfaction.
Demonstrates reliability through strong schedule adherence and dependability in meeting work commitments.
Uses feedback and performance data to identify trends and drive continuous improvement.
Maintains focus and composure under pressure while meeting daily performance standards.
Actively contributes to team success by sharing insights and supporting process improvement.
Professionalism
Upholds high ethical standards and integrity in all professional interactions.
Demonstrates accountability, reliability, and ownership in daily responsibilities.
Welcomes feedback and is committed to continuous learning and development.
Maintains a positive, proactive mindset in a fast-paced, evolving environment.
Work Environment
This role is performed in a collaborative, professional office setting designed to support focus, comfort, and teamwork.
Full-time, onsite position located in our Austin office.
Primarily desk based within a climate controlled workspace.
Adjustable sit to stand desks and ergonomic equipment provided.
Preferred Skills and Abilities
Experience within the insurance industry.
Familiarity with multiple insurance carrier platforms.
Education and Experience
High school diploma or equivalent required.
Minimum of 2 years of customerservice experience.
Minimum of 1-2 years in a high-volume call center environment meeting defined performance metrics.
Ready to join a team that puts people first and empowers you to excel? Apply today and bring your customerservice expertise to a company that values passion, precision, and people, together, we'll redefine what great insurance support looks like.
Our Values. The We Way.
At We Insure, Group our values shape how we work, how we lead, and how we grow-together. They're more than just words-they guide every interaction, every decision, and every customer experience.
We Way Reflects Our Commitment to.
We personalize protection at a price you can trust
We hustle to find opportunity
We care authentically
We thrive in ambiguity
We own our results
We have fun along the way
And-we're just getting started
Our Total Rewards.
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
This position is not able to be performed in California, Colorado, New York or Washington.
EEO
We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
$46k-89k yearly est. 28d ago
Client Experience Specialist
Risk Strategies 4.3
Grapevine, TX jobs
Under direct supervision, this position is responsible for ensuring all functions regarding set-up, waivers, eligibility, enrollment and customer care are completed. This includes responsibility for processing new data or changes into the various systems, answering waivers, eligibility and enrollment questions or verifying status, and reconciliation of discrepancies.
Your Impact
* Complete all incoming services tasks (as assigned to the CES-I role within the group) accurately and in a timely manner.
* Assist the universities for adding students, deleting students, making any status changes, etc.
* Assist the students regarding waivers, eligibility and enrollment questions, changes, support e-mails, refunds, etc.
* Group service ticket queue monitoring, tracking and completing (tickets within queue).
* Emergency adds of students who were left off original file, not been sent to us yet, etc.
* Processing and reconciling of payments received from the universities.
* Assist the carriers and TPA's with questions, such as dates and coverage periods.
* Reconciling of Invoices and Discrepancy reports; sending invoices to schools; monitoring payments.
* Assist accountant with monthly payments that are sent to carriers and schools.
Successful Candidate Will Have
* Bachelor's Degree (preferred)
* Previous customerservice and data entry experience preferred
* PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook
* Accounting or health insurance experience a plus
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and nearly 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
$36k-55k yearly est. Auto-Apply 60d+ ago
Learn more about Berkshire Hathaway GUARD Insurance Companies jobs