Ambassador jobs at Beth Israel Lahey Health - 131 jobs

is fully onsite Monday through Friday 6:30am-3pm. Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + cc Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful + Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others + Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services + Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up + Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.) + Maintains assigned post area in clean and orderly fashion + Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as required + Reports and keeps current on security issues and concerns + Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed + Provides other assistance to Security field staff as directed + Performs additional duties as assigned **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Exemplary customer service and communication skills + Demonstrated strong problem-solving ability + Ability to remain calm in stressful situations and to multitask as needed + Reliable and flexible **MINIMUM JOB QUALIFICATIONS:** The position requires a high school diploma or GED, at least one year of customer service experience (preferably two years in healthcare or hospitality), and the ability to pass an initial and annual criminal background check. Additionally, the position requires certification in CPR/AED/First Aid, which will be provided, along with excellent communication skills, a friendly and service-oriented attitude, and preferably multi-language abilities. **SUPERVISORY RESPONSIBILITIES:** None **PATIENT CONTACT:** Indirect contact for non-care providing purposes. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $40,000.00 - $44,200.00

This position is fully onsite Friday, Saturday and Sunday 7am-5:30pm. It is also eligible for our Weekend Shift Differential. Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + cc Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful + Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others + Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services + Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up + Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.) + Maintains assigned post area in clean and orderly fashion + Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as required + Reports and keeps current on security issues and concerns + Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed + Provides other assistance to Security field staff as directed + Performs additional duties as assigned **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Exemplary customer service and communication skills + Demonstrated strong problem-solving ability + Ability to remain calm in stressful situations and to multitask as needed + Reliable and flexible **MINIMUM JOB QUALIFICATIONS:** The position requires a high school diploma or GED, at least one year of customer service experience (preferably two years in healthcare or hospitality), and the ability to pass an initial and annual criminal background check. Additionally, the position requires certification in CPR/AED/First Aid, which will be provided, along with excellent communication skills, a friendly and service-oriented attitude, and preferably multi-language abilities. **SUPERVISORY RESPONSIBILITIES:** None **PATIENT CONTACT:** Indirect contact for non-care providing purposes. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $40,000.00 - $44,200.00

At NorthBay Health the Patient Access Ambassador II accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient's representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient's care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. This role conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Education/Training: Associate Degree preferred. Licensure/Certification: Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred. Experience: Three or more years of customer engagement experience in a healthcare revenue cycle environment required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. Proficiency is required in the application of knowledge in the areas listed below: * Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation * Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment * Impact of completeness and accuracy that the registration process has on the delivery of patient care. Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Compensation: * Hourly Salary Range Min $33.23 - Max $40.41 per hour (based on years of experience in role) * 10% per diem differential included in salary range * Plus, Generous Shift Differentials

At NorthBay Health the Patient Access Ambassador II accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient's representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient's care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. This role conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Education/Training: Associate Degree preferred. Licensure/Certification: Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred. Experience: Three or more years of customer engagement experience in a healthcare revenue cycle environment required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. Proficiency is required in the application of knowledge in the areas listed below: • Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation • Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment • Impact of completeness and accuracy that the registration process has on the delivery of patient care. Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Compensation: Hourly Salary Range Min $33.23 - Max $40.41 per hour (based on years of experience in role) 10% per diem differential included in salary range Plus, Generous Shift Differentials

At NorthBay Health the Patient Access Ambassador I warmly greets and welcomes patients, responds to their questions and guides them to appropriate service locations throughout the Healthcare System. Interacts respectfully with the patient and/or patient's representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient's care is not delayed and/or can be appropriately scheduled. Responds expeditiously in a professional and concerned manner to patient information inquiries and directs visitors to the appropriate individual or area. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. At NorthBay Health our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Education/Training: High School Graduate or GED. Licensure/Certification: None Experience: One to three years customer engagement experience and/or service centered role required. Experience within a healthcare environment preferred. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. Some working knowledge in the areas listed below is preferred: Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment Impact of completeness and accuracy that the registration process has on the delivery of patient care Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Compensation: Hourly Salary Range Min $31.20 - Max $37.89 (Offered hourly rate based on years of experience) 10% per diem differential included in salary range Plus, Generous Shift Differentials

At NorthBay Health, the PBX Communication Ambassador performs a full range of PBX operator duties, including answering incoming and internal calls in a warm, professional manner, efficiently directing callers to the appropriate departments, and addressing patient concerns when appropriate. This role interacts respectfully with all individuals, responding promptly and professionally to patient information inquiries. The Ambassador takes initiative to resolve patient issues whenever possible and, when necessary, refers callers to the appropriate Patient Access team members or other departments within the health system. The PBX Communication Ambassador is also responsible for monitoring emergency panels and executing the proper paging and notification procedures for all hospital emergency codes. This role consistently maintains a professional and empathetic demeanor, upholds confidentiality, and demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Education: High School graduate or GED. Experience: One year or more experience in a hospital or call center environment preferred. Previous customer engagement experience and/or service centered role preferred. Ability to operate the Cisco telephone system, excellent oral communication, critical thinking and problem solving skills required. Essential to be capable of responding quickly and efficiently to meet the needs/requests of internal and external customers. Ability to function at a high level in urgent and emergent situations and during times of high call volume Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Compensation: Hourly Salary Range $26.11-$31.79(Offered hourly rate based on years of experience)

Employee Type: Full-Time Job Type: Hospitality/Healthcare Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times. Key Responsibilities Greet all patients, visitors, and staff entering the facility in a warm and professional manner Provide directions and escort assistance as needed to various hospital departments Assist with check-in processes or access control when required Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment Offer wheelchair assistance or coordinate patient transport when needed and trained to do so Communicate with hospital departments and MHS leadership to relay updates or issues Report any irregularities, safety concerns, or unusual activity promptly Uphold HIPAA and facility privacy standards at all times Maintain knowledge of hospital layout, departments, and visitor policies Perform other duties as assigned Qualifications Qualifications and Requirements High School Diploma/GED 6+ months of experience in a customer-facing or healthcare role preferred Must be able to work legally in the United States Must pass background and drug screenings Strong communication and interpersonal skills Reliable, friendly, and professional demeanor Required to meet immunization or health screening requirements Able to speak, read, and write English fluently Physical Requirements Regularly required to stand, walk, sit, use hands, talk, see, and hear Must be able to lift and/or move up to 50 pounds occasionally Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances Flexibility to work various shifts, including weekends and holidays, as needed

Performs general PBX Operator duties including answering incoming and in-house calls in a warm and pleasant manner, efficiently transferring callers to the appropriate individual/department and addressing patient concerns as appropriate. Interacts respectfully with individuals and responds expeditiously in a professional and concerned manner to patient information inquiries. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access team, as well as other departments within the health system as appropriate. The PBX Communications Ambassador is responsible for monitoring emergency panels and completing the appropriate paging and notification process for all hospital emergency codes. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. 1. Education: High School graduate or GED. 2. Experience: a. One year or more experience in a hospital or call center environment preferred. b. Previous customer engagement experience and/or service centered role preferred. c. Ability to operate the Cisco telephone system, excellent oral communication, critical thinking and problem solving skills required. d. Essential to be capable of responding quickly and efficiently to meet the needs/requests of internal and external customers. e. Ability to function at a high level in urgent and emergent situations and during times of high call volume 3. Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. Compensation Hourly Salary Range Min $26.11 - Max $28.78 (Offered hourly rate based on years of experience) Evening Shift Hourly Differential: $1.80 Night Shift Hourly Differential: $2.94 Weekend Hourly Differential: 5% of pay rate

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image. Does this position require Patient Care? No Essential Functions -Greet patients, visitors, and staff with a warm and professional demeanor. -Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services. -Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner. -Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience. -Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication. -Inform patients and visitors about additional hospital services and programs that may benefit them. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in customer service, healthcare, or a similar setting 0-1 year preferred Knowledge, Skills and Abilities - Exceptional interpersonal and communication skills, with a strong focus on customer service. - Ability to handle sensitive situations with empathy and professionalism. - Strong problem-solving skills and the ability to work under pressure. - Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks. - Ability to work collaboratively with teams and departments. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 50lbs+(w/assisted device) Carrying Frequently (34-66%) 20lbs - 50lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. combined extra hours after current staff member reduced hours Job Summary Summary Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image. Does this position require Patient Care? No Essential Functions -Greet patients, visitors, and staff with a warm and professional demeanor. -Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services. -Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner. -Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience. -Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication. -Inform patients and visitors about additional hospital services and programs that may benefit them. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in customer service, healthcare, or a similar setting 0-1 year preferred Knowledge, Skills and Abilities - Exceptional interpersonal and communication skills, with a strong focus on customer service. - Ability to handle sensitive situations with empathy and professionalism. - Strong problem-solving skills and the ability to work under pressure. - Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks. - Ability to work collaboratively with teams and departments. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 50lbs+(w/assisted device) Carrying Frequently (34-66%) 20lbs - 50lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 3 Dove Ave Scheduled Weekly Hours 24 Employee Type Regular Work Shift Night (United States of America) Pay Range $17.36 - $23.08/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Safe Passage Ambassadors are posted on Safe Passage routes to support children traveling to and from school during arrival and dismissal bell times. You can identify them by their neon-colored Safe Passage vests. Safe Passage workers are employed by community-based organizations that are situated in the school communities that they serve. PRINCIPAL ACCOUNTABILITIES: Very knowledgeable (or preferably a member) of the community they wish to serve Able to demonstrate a commitment to serving our students Able to demonstrate an ability to build relationships with students and de-escalate conflicts Consistent track record for being reliable and on time Able to physically stand for long periods of time and tolerate all weather conditions Able to read and write incident reports Must be able to pass CSC Background Check Additional qualifications may apply for each specific school EDUCATION: High School Diploma or GED; bachelor s degree in social work, psychology, criminal justice, or related fields. REQUIREMENTS: All Safe Passage workers must be committed to work a total of 5 hours per day, 5 days a week. The exact start and end times will vary by school. In all cases, Safe Passage workers will need to work a split shift to support student arrival and dismissal, meaning workers will be expected to work a few hours in the morning and a few hours in the afternoon. All Safe Passage Ambassadors are contract (1099) workers. Hourly pay is $23.00/hour.

Part-time Description Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs. DUTIES AND RESPONSIBILITIES: Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals Support new members through our FitStart program, familiarizing them with the club and equipment Assist members/new members with downloading the mobile app and getting started Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member Stock/Sell/Recommend retail items that will support the member's specific fitness goals Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships Build our In-Shape community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction! Responsible for following and adhering to the In-Shape Clean Approach Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed Maintain a safe environment through the correct implementation of safety policies and procedures Assist in building our In-Shape community of members through a consistent member experience Assists in other areas of the club when needed During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times Perform additional duties and responsibilities as assigned Revised: 05.2025 Requirements REQUIREMENTS AND QUALIFICATIONS: High School diploma or equivalent Passionate about fitness and helping others in their fitness journey Basic fitness and sales experience Excellent communication and listening skills both in-person and phone Demonstrated customer service experience: friendly, outgoing, and approachable disposition Works well under pressure and time constraints, and displays positive behavior in all member contacts Basic computer skills Attend and participate in required meetings and trainings as needed Willing and able to work a flexible shift: evenings, weekends, and holidays Bilingual skills a plus Current CPR or ability to pass CPR certification within 60 days of hire date First Aid Training, required only at clubs with pool slides TEAM PERKS: Free health club membership Casual work environment Discount on in club retail items and any current vendor partner offerings (NASM, etc) Opportunity for growth; professional development 401(K) savings plan WORK ENVIRONMENT/PHYSICAL DEMANDS: While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds. PRIVACY STATEMENT: In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at: ************************************** ********************************************************************************* Salary Description $16.90/Hr

Part-time Description Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs. DUTIES AND RESPONSIBILITIES: Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals Support new members through our FitStart program, familiarizing them with the club and equipment Assist members/new members with downloading the mobile app and getting started Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member Stock/Sell/Recommend retail items that will support the member's specific fitness goals Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships Build our In-Shape community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction! Responsible for following and adhering to the In-Shape Clean Approach Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed Maintain a safe environment through the correct implementation of safety policies and procedures Assist in building our In-Shape community of members through a consistent member experience Assists in other areas of the club when needed During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times Perform additional duties and responsibilities as assigned Revised: 05.2025 Requirements REQUIREMENTS AND QUALIFICATIONS: High School diploma or equivalent Passionate about fitness and helping others in their fitness journey Basic fitness and sales experience Excellent communication and listening skills both in-person and phone Demonstrated customer service experience: friendly, outgoing, and approachable disposition Works well under pressure and time constraints, and displays positive behavior in all member contacts Basic computer skills Attend and participate in required meetings and trainings as needed Willing and able to work a flexible shift: evenings, weekends, and holidays Bilingual skills a plus Current CPR or ability to pass CPR certification within 60 days of hire date First Aid Training, required only at clubs with pool slides TEAM PERKS: Free health club membership Casual work environment Discount on in club retail items and any current vendor partner offerings (NASM, etc) Opportunity for growth; professional development 401(K) savings plan WORK ENVIRONMENT/PHYSICAL DEMANDS: While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds. PRIVACY STATEMENT: In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at: ************************************** ********************************************************************************* Salary Description $16.90/Hr

Part-time Description Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs. DUTIES AND RESPONSIBILITIES: Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals Support new members through our FitStart program, familiarizing them with the club and equipment Assist members/new members with downloading the mobile app and getting started Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member Stock/Sell/Recommend retail items that will support the member's specific fitness goals Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships Build our In-Shape community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction! Responsible for following and adhering to the In-Shape Clean Approach Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed Maintain a safe environment through the correct implementation of safety policies and procedures Assist in building our In-Shape community of members through a consistent member experience Assists in other areas of the club when needed During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times Perform additional duties and responsibilities as assigned Revised: 05.2025 Requirements REQUIREMENTS AND QUALIFICATIONS: High School diploma or equivalent Passionate about fitness and helping others in their fitness journey Basic fitness and sales experience Excellent communication and listening skills both in-person and phone Demonstrated customer service experience: friendly, outgoing, and approachable disposition Works well under pressure and time constraints, and displays positive behavior in all member contacts Basic computer skills Attend and participate in required meetings and trainings as needed Willing and able to work a flexible shift: evenings, weekends, and holidays Bilingual skills a plus Current CPR or ability to pass CPR certification within 60 days of hire date First Aid Training, required only at clubs with pool slides TEAM PERKS: Free health club membership Casual work environment Discount on in club retail items and any current vendor partner offerings (NASM, etc) Opportunity for growth; professional development 401(K) savings plan WORK ENVIRONMENT/PHYSICAL DEMANDS: While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds. PRIVACY STATEMENT: In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at: ************************************** ********************************************************************************* Salary Description $16.90/Hr

Statement of Purpose The Security ambassador ensures the safety of people, property and, buildings either in person or via security cameras. Major Tasks, Duties and Responsibilities Presents losses and damage by reporting irregularities and informs violators of policy and procedures. Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities. Interviews witnesses and obtains signatures as needed. Maintains environment by monitoring and setting building and equipment controls. Maintains the organization's stability and reputation by complying with legal requirements. Ensures operation of equipment by completing preventive maintenance requirements. Contributes to team effort by accomplishing related results as needed. Treats all staff, patients and visitors with respect, care and concern. Recognize personal biases working within diverse populations. Maintain cultural sensitivity at all times. Comply with confidentiality requirements at all times. Represents BHS well in all contact. Maintain familiarity with BHS policies and procedures and other applicable regulations; performs job duties accordingly. Carries out appropriate interventions, including responding to emergencies and performing CPR and/or first aid. Courteously answer phones, appropriately directing calls and taking messages. Handle staff and/or patients' personal belongings as directed. Attend meetings and participates in committees as assigned. Qualifications Prerequisite Qualifications Following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act. Ability to stand and/or patrol for 4+ hours. Ability to lift 50 lbs. Basic computer skills; strong interpersonal, verbal and written communication skills; ability to remain alert. High school diploma or equivalency. Must have valid California driver's license and liability insurance if driving personal vehicle on BHS business. Vision, hearing, manual dexterity and eye-hand coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients, staff, visitors. Specific qualifications may vary based on assignment. The supervisor will initial those items on the following list, which apply and write N/A to indicate those qualifications, which are not applicable: _____ Class “C” California Driver's License _____ Personal vehicle with liability insurance for reimbursable mileage, generally short distances. _____ CPR certification, obtain within 90 days of employment and maintain current _____ Bi-lingual (specify: ___________________) _____ CA Guard Card _____ Required trainings: Overview of SUD, Verbal De-Escalation, Crisis Management/Nonviolent Crisis Intervention, Hazards and Safety, other trainings deemed relevant to position by supervisor and Behavioral Health Services, Inc., obtain within 90 days of employment and maintain current The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

Patient Ambassador (Dental Treatment Coordinator) - Fantastic Career Opportunities High-end compensation in the industry-base plus bonuses for strong performance Large, diverse patient base of all payor types Provide general, specialty and orthodontic services in all offices. Established organization committed to quality and patient experience. Growth through training, professional development, and mentorship Great clinical and administrative teams in every office A team approach to providing patients with a great experience. Geographic diversity throughout Southern California Digital state-of-the art practice management system, instruments, and equipment What We Are Looking For In A Patient Ambassador An individual passionate about helping others. An outgoing, personable individual with a cheerful attitude and demeanor An intelligent, sensible, and instinctive individual with excellent communication skills An individual who wants to be part of a high-caliber, high-quality team committed to satisfying patients and providing them with a great experience. An individual with good analytical skills An individual who wants to learn, grow, and advance in their career. An individual willing to work full-time. Your Qualifications Computer skills Motivated individual interested in advancement. Collaborative, personable individual with an excellent and cheerful demeanor Good inter-personal, oral, and written communication skills Ability to apply sound judgment in making decisions. Ability to lead and manage teams. Bachelor's Degree preferred. Responsibilities Include Great interaction with patients to promote trust and the optimal patient experience. Learning dental terminology, treatment considerations, and administrative matters relating to dental treatment Learning how PPO, HMO, and other dental plans work and providing guidance to patients to optimize their benefits. Reviewing case treatment considerations and presenting financial options to patients for their diagnosed treatment Proactively addressing patient concerns and providing insight and comfort to patients with regard to their dental treatment Collaborating with dentists, hygienists, and front and back-office teams to promote the ultimate patient experience. Interacting with Regional Management, Call Center, Marketing, HR, Recruiting, and other departments to ensure excellence in patient experience. Support We Provide To Our Offices Beautiful, state-of-the-art offices equipped with modern systems, equipment, and supplies. Full back-office support by Specialty Managers, Specialty Assistants, Floor Supervisors, RDAs, DAs, X-Ray Techs and Sterilization Clerks Excellent, high-caliber instruments Reliable, quality supplies from the most reputable, dependable companies Regulatory and facility compliance Steady flow of patients of all payor types Experienced and New Candidates Welcome If you're experienced, we'll welcome you into our family and culture and support you in growing operationally so that you can be the best that you can be and grow to your greatest potential. If you're new, we'll work with you, train you, and coach you with guidance and leadership from highly experienced, capable and excellent Patient Ambassadors, Office Managers, and our Training Department leadership. You'll also benefit from training programs, regular reviews, one-on-one coaching, and many other resources we have to help you reach your potential. Who And Where We Are For more than 30 years, West Coast Dental has served Southern California with a commitment to high quality general and specialty dental and orthodontic care and a great patient experience for every patient. West Coast Dental, including its affiliate Magicland Children's Dental, represents a dynamic fast-growing group of over 45 dental offices-in greater Los Angeles, Orange County, the Inland Empire, and Northern San Diego-that offer the full range of general and specialty care, including orthodontics, to patients of all kinds-private, PPO, Medi-Cal, and HMO. We are expanding throughout our markets and expect significant growth and opportunities for all our employees and partners. Benefits We Offer Paid Time Off Sick Pay Holiday Pay Medical coverage Supplemental vision coverage Comprehensive dental benefit for employees and dependents. Voluntary supplemental insurance for life, disability, critical illness, and accident 401k plan participation

Job Title: Medical Reception Ambassador FLSA Status/Salary: Full Time/Non-Exempt We are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets. Here at AFC we know that a good team is everything, which is why we prioritize taking care of our staff with benefits including: Time Off - Two full weeks of paid vacation time Health and Wellness - Complete reimbursement for health insurance and gym membership Bonus- Opportunity to earn up to $400 extra each month Dress - Free AFC scrubs Flexibility- Schedule that allows for multiple week days off Competitive Compensation Below is a summary of expected responsibilities for this position: Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets, Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards, Register patients, update patient records, and verify insurance accurately and timely, Follow company procedures related to workers' compensation and occupational medicine patients, Determine, collect, and process patient payments and address collection and billing issues, Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures, Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests, Other duties and responsibilities as assigned. Education and Experience High School graduate or equivalent, Previous medical clerical experience preferred, Basic computer knowledge, e.g., Microsoft Office, Positive customer service skills, including the ability to de-escalate a heightened patient interaction Desired Characteristics and Physical Demands Office environment - ability to utilize electronic medical records systems is required, Provide customer service in accordance to clinic mission, Demonstrated ability to be courteous and respectful when interacting with patients and family members, Position will typically require sitting and keyboarding for extended periods of time, Occasional reaching and stooping for file, High attention to detail and ability to focus are necessary, Potential exposure to potentially infectious material and chemicals, Moderate noise level. AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture. Compensation: $14.00 - $16.00 per hour PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Job DescriptionJob Title: Medical Reception Ambassador FLSA Status/Salary: Full Time/Non-Exempt We are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets. Here at AFC we know that a good team is everything, which is why we prioritize taking care of our staff with benefits including: Time Off - Two full weeks of paid vacation time Health and Wellness - Complete reimbursement for health insurance and gym membership Bonus- Opportunity to earn up to $400 extra each month Dress - Free AFC scrubs Flexibility- Schedule that allows for multiple week days off Competitive Compensation Below is a summary of expected responsibilities for this position: Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets, Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards, Register patients, update patient records, and verify insurance accurately and timely, Follow company procedures related to workers compensation and occupational medicine patients, Determine, collect, and process patient payments and address collection and billing issues, Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures, Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests, Other duties and responsibilities as assigned. Education and Experience High School graduate or equivalent, Previous medical clerical experience preferred, Basic computer knowledge, e.g., Microsoft Office, Positive customer service skills, including the ability to de-escalate a heightened patient interaction Desired Characteristics and Physical Demands Office environment - ability to utilize electronic medical records systems is required, Provide customer service in accordance to clinic mission, Demonstrated ability to be courteous and respectful when interacting with patients and family members, Position will typically require sitting and keyboarding for extended periods of time, Occasional reaching and stooping for file, High attention to detail and ability to focus are necessary, Potential exposure to potentially infectious material and chemicals, Moderate noise level. AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.

Job DescriptionJob Title: Medical Reception Ambassador FLSA Status/Salary: Part-Time/Non-Exempt We are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets. Here at AFC we know that a good team is everything, which is why we prioritize taking care of our staff with benefits including: Time Off - Two full weeks of paid vacation time Health and Wellness - Complete reimbursement for health insurance and gym membership Bonus- Opportunity to earn up to $400 extra each month Dress - Free AFC scrubs Flexibility- Schedule that allows for multiple week days off Competitive Compensation Below is a summary of expected responsibilities for this position: Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets, Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards, Register patients, update patient records, and verify insurance accurately and timely, Follow company procedures related to workers compensation and occupational medicine patients, Determine, collect, and process patient payments and address collection and billing issues, Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures, Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests, Other duties and responsibilities as assigned. Education and Experience High School graduate or equivalent, Previous medical clerical experience preferred, Basic computer knowledge, e.g., Microsoft Office, Positive customer service skills, including the ability to de-escalate a heightened patient interaction Desired Characteristics and Physical Demands Office environment - ability to utilize electronic medical records systems is required, Provide customer service in accordance to clinic mission, Demonstrated ability to be courteous and respectful when interacting with patients and family members, Position will typically require sitting and keyboarding for extended periods of time, Occasional reaching and stooping for file, High attention to detail and ability to focus are necessary, Potential exposure to potentially infectious material and chemicals, Moderate noise level. AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.