Customer Service Representative jobs at Beth Israel Lahey Health - 21 jobs

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients. Rotating schedule/weekends/holidays. Shift start times range from 3:00 PM-4:15 PM, ending by 7:00 PM or 8:15 PM 5 times a week 4 hour shifts Job Description:Essential Responsibilities: Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals.Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department.Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and /or family members regarding meals and/or menu selection process.Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary.Required Qualifications:Some High School required. Vocational or Technical training in Nutrition preferred.1-3 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:Knowledge of basic therapeutic diets and experience in hospital food service operations.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $20.66 - $27.81The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients. Rotating schedule/weekends/holidays. Shift start times range from 3:00 PM-4:15 PM, ending by 7:00 PM or 8:15 PM 5 times a week 4 hour shifts **Job Description:** **Essential Responsibilities:** 1. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals. 2. Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department. 3. Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and /or family members regarding meals and/or menu selection process. 4. Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets. 5. Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary. **Required Qualifications:** 1. Some High School required. Vocational or Technical training in Nutrition preferred. 2. 1-3 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Knowledge of basic therapeutic diets and experience in hospital food service operations. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 5. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 8. **Customer Service:** Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $20.66 - $27.81 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**Job Summary:** Communicates daily with internal BIDMC customers including Laboratory, Nursing, Unit Coordinators, Practice Coordinators, Patients, Public and other related departments. Provides clerical support for a variety of service areas by accepting phone requests, dispatching calls and answering relevant questions for Laboratory. **Essential Responsibilities:** 1. Prints report copies and faxes and/or calls STAT results and requests by client. Enters written add-on test requests into the computer accurately and in a timely manner. Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up. 2. Answers telephone promptly within 20 seconds. Serves as primary interface between the laboratory and all external clients. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external. Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner. 3. Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions. Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager. 4. Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller. Answers questions and provides information regarding laboratory services, test information and specimen requirements. **Required Qualifications:** 1. High School diploma or GED required . 2. 0-1 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Minimum typing skills of 40WPM with a 95% accuracy. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Job Summary: Communicates daily with internal BIDMC customers including Laboratory, Nursing, Unit Coordinators, Practice Coordinators, Patients, Public and other related departments. Provides clerical support for a variety of service areas by accepting phone requests, dispatching calls and answering relevant questions for Laboratory. Essential Responsibilities: Prints report copies and faxes and/or calls STAT results and requests by client. Enters written add-on test requests into the computer accurately and in a timely manner. Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up. Answers telephone promptly within 20 seconds. Serves as primary interface between the laboratory and all external clients. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external. Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner. Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions. Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager. Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller. Answers questions and provides information regarding laboratory services, test information and specimen requirements. Required Qualifications: High School diploma or GED required . 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: Minimum typing skills of 40WPM with a 95% accuracy. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment. KNOWLEDGE, SKILLS, AND ABILITIES· High school diploma preferred· Must be able to type a minimum of 30 words per minute· Previous customer and answering service experience preferred· Excellent communication skills· Accurate spelling skills· Must be good team member· Able to interact with various levels of management, physicians, and other healthcare providers PRINCIPAL FUNCTIONS· Exemplifies Winchester Hospital's values and Service Excellence standards. · Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be. · Must be able to operate a PC Windows-based computer and related equipment· Answers and completes external and internal calls for Winchester Hospital and Answering Service customers. · Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes. · Provides answering service to approximately 200 physicians. · Utilizes overhead paging system to locate physicians and announce emergency codes Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1. 7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19. 05 - $25. 64The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This is a full time position working hybrid, 40hrs/wk; from Monday- Friday, supporting the Cardiology Department. Job Summary: Directs patient access to the cardiology practice by responding to and supporting patients and families. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Call Center and/or telephone customer service experience Strong typing skills 40+wpm. Knowledge of medical terminology Bilingual written and verbal communication skills Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $25.50 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Seeking Per Diem coverage for weekday shifts, available Monday-Friday, day time hours. The HR Service Representative 1 Associate, Tier 1 supports the HR functions in their resolution of simple to complex worker inquiries and requests. They are the first line of contact with workers to solve their issues and ensure a seamless worker experience in escalating requests. Job Description:1. Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership. 2. Delegate and escalate queries as appropriate, but remain responsible through completion. 3. Track progress and provide continuous feedback to requestors on status of their queries. Provides support to the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions. 4. Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients. 5. Ensure a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly. 6. Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries. 7. Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes. 9. Engage in and drive overall continuous improvement processes (e. g. , to reduce inquiry volume and improve service). 10. Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future. 11. Support identifying improvements to case and knowledge management tools and content. Required Qualifications:High School diploma or GED required. Bachelor's degree preferred. 1-3 years related work experience required. Organizing and prioritizing activities Understanding of the HR function and elementary workers requests / HR lifecycle Providing a unique candidate / worker experience. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $20. 00 - $30. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under oversight of the Department Manager & Supervisor, the Patient Financial Services Representative - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. (remote) **Job Description:** **Essential Duties & Responsibilities including but not limited to:** · Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues · Work assigned outstanding and denied accounts within Hospital Billing, Follow Up, & Denial work queues while maintaining established productivity requirements. · Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. · Performs all Hospital Billing, Follow Up, and Denial activities necessary to obtain payment/resolution of claims. · Reviews entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made prior to moving to next responsible party and/or adjusting balances and removing from work queue(s). · Gathers all necessary documentation needed to have claims reprocessed/adjudicated for maximum reimbursement - Informs and/or transfers to management of any problem accounts that require escalation within 2 days of identification · Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. · Adheres to all departmental Hospital Billing, Follow up, and Denial policies and procedures/training documents. · Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues · Document all inactive periods and make them available upon management's request. · Identifies problems in Claims Edit work queue and resubmits claims through the Epic billing system. · Works claims edit work queue daily and resubmit claims through the Epic billing system · Works External claim edits from Clearinghouse and resubmits claims through the Epic billing system · Handles Paper claims processing including proper documentation · Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. · Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections of accounts and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement **Minimum Qualifications:** Education: High School Diploma / GED Required Licensure, Certification & Registration: None Required Experience: · At least two (2) years AR/Billing experience required **Skills, Knowledge & Abilities:** · Clear oral and written communication. · Professional telephone & email etiquette. · Able to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. · Use of billing computer and PC skills. · Problem solving and decision making skills. · Able to work independently **Preferred Qualifications & Skills:** · Experience in Revenue Cycle Billing & Accounts Receivable · Experience working with EPIC **Key Relationships:** 1 Senior Administration To support senior management to meet the overall goals of the Revenue Cycle Departments. 2 Managers To guide, educate/train, plan, communicate, problem solve, and manage daily activities. 3 Revenue Cycle Teams To represent work units as necessary with reporting, feedback, and other duties as necessary. **Physical Requirements & Environment:** Office environment-This job requires bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting more than 50 - 100 lbs. and sitting. Constant use of hearing, sight, and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under oversight of the Department Manager & Supervisor, the Patient Financial Services Representative - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. (remote) Job Description: Essential Duties & Responsibilities including but not limited to: · Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues · Work assigned outstanding and denied accounts within Hospital Billing, Follow Up, & Denial work queues while maintaining established productivity requirements. · Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. · Performs all Hospital Billing, Follow Up, and Denial activities necessary to obtain payment/resolution of claims. · Reviews entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made prior to moving to next responsible party and/or adjusting balances and removing from work queue(s). · Gathers all necessary documentation needed to have claims reprocessed/adjudicated for maximum reimbursement - Informs and/or transfers to management of any problem accounts that require escalation within 2 days of identification · Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. · Adheres to all departmental Hospital Billing, Follow up, and Denial policies and procedures/training documents. · Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues · Document all inactive periods and make them available upon management's request. · Identifies problems in Claims Edit work queue and resubmits claims through the Epic billing system. · Works claims edit work queue daily and resubmit claims through the Epic billing system · Works External claim edits from Clearinghouse and resubmits claims through the Epic billing system · Handles Paper claims processing including proper documentation · Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. · Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections of accounts and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement Minimum Qualifications: Education: High School Diploma / GED Required Licensure, Certification & Registration: None Required Experience: · At least two (2) years AR/Billing experience required Skills, Knowledge & Abilities: · Clear oral and written communication. · Professional telephone & email etiquette. · Able to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. · Use of billing computer and PC skills. · Problem solving and decision making skills. · Able to work independently Preferred Qualifications & Skills: · Experience in Revenue Cycle Billing & Accounts Receivable · Experience working with EPIC Key Relationships: 1 Senior Administration To support senior management to meet the overall goals of the Revenue Cycle Departments. 2 Managers To guide, educate/train, plan, communicate, problem solve, and manage daily activities. 3 Revenue Cycle Teams To represent work units as necessary with reporting, feedback, and other duties as necessary. Physical Requirements & Environment: Office environment-This job requires bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting more than 50 - 100 lbs. and sitting. Constant use of hearing, sight, and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Pay Range: $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under close supervision from the department supervisors or lead persons, this entry level position provides daily cleaning of assigned work areas as defined by a work schedule. Employees are also responsible for handling emergency calls for cleaning issues, for example, spills or refilling paper or chemical supplies. **Job Description:** **Essential Responsibilities including but not limited to:** + Cleans assigned areas of the facility using the 7-step cleaning procedure:(1) high dusting,(2) dry mop floor,(3) damp wipe all horizonal services and spot clean walls,(4) clean bathroom,(5) empty trash and replace with clean liner,(6) wet mop the floor, and(7) self-inspect your work, to ensure a clean environment for patients and staff. Work schedules are expected to be completed thoroughly by the end of each shift. + Uses the proper cleaning chemical for the specific task it is designed, and never mixes or puts chemical in an inappropriately labeled bottle. + Responds to emergency cleaning requests within five minutes of receiving the instruction. + Will move furniture, relocate beds, and stock supplies as requested by supervisor. + Is aware of pertinent Right to Know information and proper fire safety response. + Responsible for completing all tasks requested by supervisor in timely manner and with a positive attitude. **Minimum Qualifications:** Education: No minimum education required. Licensure, Certification, Registration: NA Skills & Knowledge: This is an entry level position, skills may be learned on the job. English communication skills are required. Experience: N/A **Pay Range:** $17.00 - $22.88 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Contributes to the Hospital's mission by cleaning non-inpatient areas and completing environmental related projects throughout the hospital. This staff position will have an impact on patient and family members' satisfaction as the cleanliness of the hospital directly impacts people's perception of the organization and thoroughly cleaning surfaces is a key step toward infection control and prevention. Job Description:QUALIFICATIONSEducation Preferred: High school diploma or G. E. D. Experience Required: Experience in a position that demonstrated strong customer service skills Experience Preferred: Experience operating cleaning equipment. Other Skills/Knowledge Required: For safety and quality reasons, must be able to effectively communicate effectively in English with patients, visitors, and fellow members of the hospital team. JOB FUNCTIONSCleans all areas of the hospital, which includes but is not limited to patient rooms, medication and storage areas, hallways and staff areas, waiting areas, utility rooms and restrooms. Introduces oneself when appropriate with customer groups. Represents the hospital professionally by wearing a visible name tag and neat uniform. Is respectful of the patient's privacy and personal items. Initiates the seven step cleaning process when cleaning a patient room, which includes trash/recycling, high dusting, damp wiping, cleaning restrooms, dust mopping, damp mopping, bed making and final room inspection. Completes more thorough cleaning of hard surfaces including burnishing and buffing, stripping and waxing floors, scrubbing and recoating floors Completes more thorough cleaning of carpet and upholstering including carpet cleaning and extraction. Set up and break down of conference room and other events, including set up of audio visual needs. Pay Range: $17. 85 - $24. 02The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Patient Service Representative plans, oversees & organizes daily operations in busy orthopedic practice. This position requires the ability to report to various sites, wherever there is a need for coverage on the particular day the PSR is scheduled. Job Description: Under the direction of the physician, Manager, and/or Director, support day-to-day front desk operations for the physician practice. Perform initial intake by collecting patient insurance data, demographics, and co-pays. Obtain all necessary patient signatures. Scan insurance cards and driver's licenses into electronic health records. Enter all required data into electronic health records, ensuring meaningful use and managed care, and quality requirements are being met. Verify patients' insurance eligibility and ensure all necessary referrals/pre-certifications and records are in place by the time of visit. Respond to the billing company's requests for documentation or clarification of charges. Prepare the next day's paperwork and schedules. Confirm provider schedules and adjust as needed. Assist with mail pick-up and delivery. Separate, distribute, and scan mail. Provide phone support and monitor fax inboxes as needed. Assist with surgical, ancillary testing, and consultation scheduling as necessary. Enter orders in EMR as needed Other duties and special projects, as identified and assigned. QUALIFICATIONS: Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Ability to communicate clearly and effectively in written English with internal and external customers. Ability to demonstrate a full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations. Ability to work collaboratively in small teams to improve the operations of the immediate work group(s) by offering ideas, identifying issues, and respecting team members. Several years of experience in busy medical setting -Ability to multi-task and take initiative. Team player. Superb verbal and written communication skills. Respectfulness of cultural and socioeconomic differences. Comfortable asking for help and accepting constructive criticism EDUCATION: Associate's Degree / Bachelor's Degree Preferred REQUIRED WORK EXPERIENCE 3-5 years Pay Range: $19.52 - $26.28 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

Floor Technician job responsibilities: This individual cleans and maintains floors, carpets and hard surfaces in the facility General Responsibilities: Maintains floor surfaces and stairwells, including, but not limited to the following: -Sweeps, mops, buffs, polishes, scrubs, strips and refinishes hard‐surface floors using heavy equipment - Vacuums, spot cleans and extracts carpeted floor surfaces - Performs routine operational maintenance of cleaning equipment per manufacturer specifications. - Notifies supervisor of any maintenance repairs needed or observed. - May clean furniture. - May empty trash, linen, and garbage containers. - May handle hazardous waste. - May wash walls and maintain baseboards and cove base molding. -Complies with all company safety and risk management policies and procedures. -Reports all accidents and injuries in a timely manner. - Performs all work in accordance with established safety procedures. -May assist in inventorying floor care products. - May assist in training other employees. -May perform other duties and responsibilities as assigned. **Minimum Qualifications:** Education: No minimum education required. Licensure, Certification, Registration: NA Skills & Knowledge: This is an entry level position, skills may be learned on the job. English communication skills are required. Experience: N/A **Pay Range:** $17.00 - $22.88 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Housekeeping Service Associate, Per DiemJob Description:The Housekeeping Service Associate provides services as part of the patient care team. Primary responsibilities include daily upkeep and environmental care of the patient care areas, support areas and corridors as assigned. Essential Role Responsibilities:· Adheres to the 7 Step Cleaning Process, cleans all patient care areas, common areas, bathrooms and other areas needed. · Assures cleanliness and neat appearance of assigned areas in allotted time frame while adhering to established standards· Maintains and replenishes all soap, towel and toilet paper dispensers daily. · Complies with Hazcom Program, trash and soiled linen removed and placed in proper containers, baskets cleaned and lined with fresh liners. · Follows proper procedures for the disinfecting of isolation/precaution areas with no deviation of procedures. · Follows guidelines for proper use of chemicals and equipment. · Ensures supply/storage closet and housekeeping/trash carts are kept clean and supplied in a timely manner. · Ability to reach, bend, stoop, push or pull up to 30Ibs. · Interacts with all individuals in a consistent manner, providing attention, support and assistant to foster an environment of exceptional personal service. · Able to work independently and responsible for quality of own work. · Must remain flexible in response to change. Education/Experience: High School Graduate or equivalent preferred. Ability to read, write, and understand English or in process. Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy. Pay Range: $17. 00 - $22. 88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Department of Anesthesia, Critical Care and Pain Medicine provides a full range of leading-edge anesthesia services in all operating rooms, intensive care units, obstetric, and non-surgical procedure areas (including gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center, Boston. Our first commitment is to provide compassionate, world-class care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and, as a Harvard Medical School affiliated hospital, our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia, critical care, pain and headache treatment. We also have advanced innovative technologies in the field, including 3-D imaging and guided ultrasound to provide minimally-invasive, safe care for the most successful outcomes. Our department continues to grow and thrive in a culture of respect that supports the professional development and personal well-being of our staff. In addition, we have a strong commitment to Diversity, Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff. This position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline Village T stop. Our pain clinicians offer a wide-range of compassionate, comprehensive and cutting-edge treatments for chronic and complex pain and for migraine and other types of headache pain. **Job Description:** **Essential Responsibilities:** 1. Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. 2. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. 3. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. 4. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. 5. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 1-3 years related work experience required. 3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Call Center and/or telephone customer service experience 2. Strong typing skills 40+wpm. Knowledge of medical terminology 3. Bilingual written and verbal communication skills **Competencies:** 1. **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $20.50 - $25.50 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. Our division is a teaching practice for Harvard Medical School. The Patient Service Representative is the first point of contact for our patients. They are responsible for answering, triaging, and scheduling all provider appointments that are essential elements of patient care across our distributed campus. The anticipated schedule for this role is 8:30 am - 5 pm. Job Description:Job Summary: Directs patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens, and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed. Utilizes a centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in the system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests, and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment, and optimal timing for patients and providers. Addresses scheduling problems and concerns with the manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to the appropriate staff. Responds to requests for information or assistance within the scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 1-3 years of related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Preferred Qualifications:Call Center and/or telephone customer service experience Strong typing skills, 40+wpm. Knowledge of medical terminology Bilingual written and verbal communication skills Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20. 50 - $25. 50The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Call Center and/or telephone customer service experience Strong typing skills 40+wpm. Knowledge of medical terminology Bilingual written and verbal communication skills Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20. 50 - $25. 50The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Department of Anesthesia, Critical Care and Pain Medicine provides a full range of leading-edge anesthesia services in all operating rooms, intensive care units, obstetric, and non-surgical procedure areas (including gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center, Boston. Our first commitment is to provide compassionate, world-class care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and, as a Harvard Medical School affiliated hospital, our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia, critical care, pain and headache treatment. We also have advanced innovative technologies in the field, including 3-D imaging and guided ultrasound to provide minimally-invasive, safe care for the most successful outcomes. Our department continues to grow and thrive in a culture of respect that supports the professional development and personal well-being of our staff. In addition, we have a strong commitment to Diversity, Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff. This position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline Village T stop. Our pain clinicians offer a wide-range of compassionate, comprehensive and cutting-edge treatments for chronic and complex pain and for migraine and other types of headache pain. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Call Center and/or telephone customer service experience Strong typing skills 40+wpm. Knowledge of medical terminology Bilingual written and verbal communication skills Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $25.50 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position works within the Ambulatory Float Pool as a Patient Service Rep. Ambulatory Float Pool staff are assigned to a short-staffed clinic. Typically Float Pool assignments last from 60 to 90 days, after which Float Pool staff are assigned to a different clinic. Working in the Ambulatory Float Pool is an excellent opportunity to gain experience in a variety of Ambulatory specialties while enhancing individual skills. Hours for each assignment vary, and will change from assignment to assignment. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Call Center and/or telephone customer service experience Strong typing skills 40+wpm. Knowledge of medical terminology Bilingual written and verbal communication skills Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $25.50 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled