Medical Assistant jobs at Beth Israel Lahey Health

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** MEDICAL ASSISTANT, BARGAINING UNIT Beth Israel Deaconess Hospital-Plymouth recognizes Integrity, Respect, Trust, Teamwork and Excellence as the Core Values of our organization. It is the philosophy of BID-Plymouth to follow the LEAN methodology in order to provide the full continuum of health care services and the best quality patient centered care. Duties/Responsibilities - Under the direction of the registered nurse and physician, delivers clinical assistance to patients within the outpatient clinic. - Reviews and prepares medical record prior to clinic start. Ensures all recent laboratory, consult and ancillary reports are present in the record. - Escorts patients into the exam area. Prepares patient for the physical exam. - Maintains optimal flow of patients for efficiency of practice. - Takes and records routine vital signs, heights, weights. Obtains and documents limited patient history and present symptoms. - Assists the physician/provider with treatment and procedures as directed. - Obtains, labels and sends patient specimens as ordered. - Ensures accurate coding for visits and procedures performed. - Assists nursing staff in the treatment rooms as directed. May be required to perform direct patient care, i.e., assist with physical care, vital signs, patient monitoring, specimen retrieval. - Carries out other tasks as directed by the Clinical Leader, Charge Nurse, or Director. - Assists in data entry. - Organize, store and refill medical supplies in exam/treatment areas. - Maintain, and adhere to all Jordan Hospital, OSHA, CLIA, and government regulations. - Transports patients to other setting as directed. - Assists receptionists with telephone management, visitor assistance, etc. - Schedules patient appointments in unit and with other departments or physicians. - Copies appropriate records and distributes them. - Files records as directed. - Performs all tasks in accordance with hospital policies and procedures. - Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the unit. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Experience/Knowledge/Skills Required - Knowledge of medical terminology required - Ability to organize. - Knowledge of computer programs, systems. - Demonstrated communication skills, verbal and written. - 1-2 years experience in a medical office preferred. - Graduate of an accredited school of Medical Assistance required Education Required - Written and verbal English skills at 12th grade level. Registration/Certification - Graduate of an accredited school of Medical Assistance required - Medical Assistant certification preferred - BLS required Exposure Risk: Exposure risk to bodily fluids is high Physical/Environmental Requirements This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 - 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Interrelates with: Internal: X Hospital Staff X Administration X Medical Staff X Volunteers X Medical Office Personnel Board of Directors X Department Managers External: Accreditation Agencies X Patient Families X Benefit Providers Town Representatives Regulatory Agents Attorneys X Patients Auditors X Equipment Service/Repair People X Consultants X Business Leaders X Vendors X Hospital Neighbors Physical Demands/Environment, Use of Senses, Analytical Ability/Problem-solving Concentration: Physical Activity Constantly (90% +) Frequently (50-90%) Occasionally (30-50%) Rarely (10-30%) N/A Answering Telephone X Bending X Carrying X Chemical Exposure x Climbing Ladders X Climbing Stairs X Driving X Enter/Exit Car X Finger Dexterity X Lifting over 10 lbs. X Lifting over 50 lbs. X Lifting over 100 lbs. X Outside work X Pulling X Pushing X Reaching X Sitting X Standing X Stooping X Walking X Word Processing/Keyboarding X Use of Senses Constantly (90% +) Frequently (50-90%) Occasionally (30-50%) Rarely (10-30%) N/A Hearing X Sight X Smell X Speech X Touch X Analytical Ability Problem-Solving Concentration Constantly (90% +) Frequently (50-90%) Occasionally (30-50%) Rarely (10-30%) N/A Analyzes Information X Level of Independent Action X Concentration Required X Solves Problems X Length of AOn the Job Orientation@ Period Number of Weeks: 2 WEEKS Supervisory Responsibility None **Job Description:** Beth Israel Deaconess Hospital-Plymouth recognizes Integrity, Respect, Trust, Teamwork and Excellence as the Core Values of our organization. It is the philosophy of BID-Plymouth to follow the LEAN methodology in order to provide the full continuum of health care services and the best quality patient centered care. **Duties/Responsibilities** + Under the direction of the registered nurse and physician, delivers clinical assistance to patients within the outpatient clinic. + Reviews and prepares medical record prior to clinic start. Ensures all recent laboratory, consult and ancillary reports are present in the record. + Escorts patients into the exam area. Prepares patient for the physical exam. + Maintains optimal flow of patients for efficiency of practice. + Takes and records routine vital signs, heights, weights. Obtains and documents limited patient history and present symptoms. + Assists the physician/provider with treatment and procedures as directed. + Obtains, labels and sends patient specimens as ordered. + Ensures accurate coding for visits and procedures performed. + Assists nursing staff in the treatment rooms as directed. May be required to perform direct patient care, i.e., assist with physical care, vital signs, patient monitoring, specimen retrieval. + Carries out other tasks as directed by the Clinical Leader, Charge Nurse, or Director. + Assists in data entry. + Organize, store and refill medical supplies in exam/treatment areas. + Maintain, and adhere to all Jordan Hospital, OSHA, CLIA, and government regulations. + Transports patients to other setting as directed. + Assists receptionists with telephone management, visitor assistance, etc. + Schedules patient appointments in unit and with other departments or physicians. + Copies appropriate records and distributes them. + Files records as directed. + Performs all tasks in accordance with hospital policies and procedures. + Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the unit. _It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required._ **Experience/Knowledge/Skills Required** + Knowledge of medical terminology required + Ability to organize. + Knowledge of computer programs, systems. + Demonstrated communication skills, verbal and written. + 1-2 years experience in a medical office preferred. + Graduate of an accredited school of Medical Assistance required **Education Required** + Written and verbal English skills at 12th grade level. **Registration/Certification** + Graduate of an accredited school of Medical Assistance required + Medical Assistant certification preferred + BLS required **Exposure Risk:** Exposure risk to bodily fluids is high **Physical/Environmental Requirements** This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 - 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. **Interrelates with:** **Internal:** X Hospital Staff X Administration X Medical Staff X Volunteers X Medical Office Personnel Board of Directors X Department Managers **External:** Accreditation Agencies X Patient Families X Benefit Providers Town Representatives Regulatory Agents Attorneys X Patients Auditors X Equipment Service/Repair People X Consultants X Business Leaders X Vendors X Hospital Neighbors **Pay Range:** $18.81 - $33.00 This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Medical Assistant/Ortho Tech Job Summary: Responsible for fabricating, fitting, adjusting and removing mobilization and immobilization devices used in the treatment of a wide variety of neuro-musculoskeletal conditions. Reports to referring physicians for patient care issues and to the Director for administrative and programmatic issues. When acting in the capacity of Practice Assistant, encompasses both administrative support and medical assistant support to their designated specialty clinic. Position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Applies, fits, adjusts and removes simple and moderately complex plaster and synthetic braces, casts, splints and assistive devices. Chooses appropriate casting materials considering patient's age, activity level, cognition and ability to perform skin care. Assists physicians in a wide range of sterile and non-sterile clinic and bedside procedures: removal of wires, pins, fixators, dressing or cast changes. Educates other providers both inter and intra departmentally about casting, splinting, traction techniques, and other aspects of orthopedic technology. Trains other providers to carry out or assist with specific procedures. Acts as a resource for staff regarding multiple aspects of orthopedic technology. Instructs patients, families, caregivers or co-workers in the proper care and maintenance of casts, splints and orthopedic appliances and precautions for wear. Trains patients to ambulate using assistive device on even and uneven surfaces. Supports Supervisor with maintenance of equipment, inventory and stocking of supplies. Performs administrative functions such as billing for DME. Required Qualifications: High School diploma or GED required. Vocational or Technical training in Orthopedic Technology preferred. Certificate 1 Basic Life Support required. 1-3 years related work experience required. Knowledge of the application and adjustment of simple and moderately complex plaster or fiberglass casts, splints and orthotic devices as generally acquired through at least 2 years of related job / technical experience. Knowledge of basic human anatomy and techniques to align fractured bones or position body parts for proper casting; fracture healing and complications; wound healing and complications; principles of aseptic techniques; principles of skin care as generally acquired with 2+ years of related experience. Demonstrated success in providing support or patient care services in a health care setting where strong organizational skills, multi-tasking, confidentiality, and high degree of professionalism were required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Performs a wide variety of clinical and administrative activities during patient visits in an outpatient clinical setting. Involves extensive interaction with diverse populations including patients, medical staff practitioners and medical center personnel. Assists provider with documentation and coding as well as patient throughput. **Job Description:** **Essential Responsibilities:** 1. Accompanies Physician into the patient examination room in order to transcribe a history and physical exam, and document accurately the Physician's encounter with the patient and others present. 2. Lists all proper diagnoses and symptoms, as well as follow up instructions and prescriptions as dictated by the Physician. 3. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. Transcribes patient orders including laboratory tests, radiology tests, medications, etc. 4. Documents any procedures performed by the Physician. **Required Qualifications:** 1. High School diploma or GED required. Bachelor's degree preferred. 2. 0-1 years related work experience required. 3. Experience with Medical Terminology. Recognition of physical exam process and ability to record exam details. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. 7. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $19.00 - $21.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Performs a wide variety of clinical and administrative activities during patient visits in an outpatient clinical setting. Involves extensive interaction with diverse populations including patients, medical staff practitioners and medical center personnel. Assists provider with documentation and coding as well as patient throughput. Job Description: Essential Responsibilities: Accompanies Physician into the patient examination room in order to transcribe a history and physical exam, and document accurately the Physician's encounter with the patient and others present. Lists all proper diagnoses and symptoms, as well as follow up instructions and prescriptions as dictated by the Physician. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. Transcribes patient orders including laboratory tests, radiology tests, medications, etc. Documents any procedures performed by the Physician. Required Qualifications: High School diploma or GED required. Bachelor's degree preferred. 0-1 years related work experience required. Experience with Medical Terminology. Recognition of physical exam process and ability to record exam details. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $19.00 - $21.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beth Israel Deaconess Medical Center's Dermatology practice at Chestnut Hill and Needham provides comprehensive medical, surgical, and cosmetic dermatologic care in a fast-paced, team-oriented environment. Our clinics are supported by a dedicated group of physicians, nurses, medical assistants, clinical practice assistants, scribes, and front desk staff who work collaboratively to ensure high-quality, patient-centered care and an exceptional experience for every patient. The Medical Scribe works directly alongside dermatology providers to document patient encounters in real time within Epic. Key responsibilities include accurately recording patient histories, physical exams, procedures, and treatment plans; preparing and updating charts; entering orders as directed; and assisting with provider efficiency and clinic flow. This role provides hands-on exposure to clinical operations and medical decision-making, offering valuable experience for individuals pursuing careers in medicine or other healthcare professions. Ideal Candidate The ideal candidate is detail-oriented, professional, and highly organized, with strong written and verbal communication skills and the ability to multitask in a busy clinical environment. Candidates should be able to commit to the role for at least one year, with availability of 2-3 days per week (equivalent to 4-8 sessions). Job Description: Essential Responsibilities: Accompanies Physician into the patient examination room in order to transcribe a history and physical exam, and document accurately the Physician's encounter with the patient and others present. Lists all proper diagnoses and symptoms, as well as follow up instructions and prescriptions as dictated by the Physician. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. Transcribes patient orders including laboratory tests, radiology tests, medications, etc. Documents any procedures performed by the Physician. Required Qualifications: High School diploma or GED required. Bachelor's degree preferred. 0-1 years related work experience required. Experience with Medical Terminology. Recognition of physical exam process and ability to record exam details. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $19.00 - $21.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Department Description :The BIDMC Clinical Research Center serves as the an overnight and ambulatory research unit at BIDMC. The Clinical Research Center (CRC) provides the staff, environment and resources to carry out medical research studies for investigators in all clinical disciplines at BIDMC. The CRC is a resource to investigators providing excellent clinical research nursing, specialized testing, a research bionutrition program, and clinical research coordination assistance. Using modern techniques of study design, data acquisition, and data analysis, research protocols are implemented, while maintaining the high standard of patient care for which the Beth Israel Deaconess Medical Center is known. The staff of the Clinical Research Center uses a collaborative practice model designed to respond to the care requirements of the CRC patient population, which currently range from late adolescents to frail elders. Staff may carry out studies throughout the medical center, and in the local community. :Job Summary: Collaborates with the investigator team to provide research clinical support and care. In the context of research protocols, the Medical Assistant - Research performs a wide variety of activities during participant visits in a research setting. The position involves extensive interaction with diverse populations including research study teams, study participants, medical staff practitioners and medical center personnel. The Medical Assistant - Research works under the direction of the research study investigators, study physician and/or nurse to perform clinical activities in the context of a research protocol. This position will not perform activities requiring licensure. Job DescriptionEssential Responsibilities: Performs a variety of research support activities such as vital signs, EKGs, phlebotomy, monitoring study participants, set up utilization and take down of physiologic equipment to provide quality collection, downloading and export of data. Assists during routine procedures. Takes complete and accurate information from participants, prioritizing and communicating information to clinical and/or research staff. Performs lab tests, specimen collection and processing. Provides participants with relevant instructions for specific tests and procedures. Schedules follow-up tests and appointments using hospital or Clinical Research Center (CRC) systems. Collaborates with RN on executing a participant's care plan. Develops and maintains competencies as delegated by manager/director. Maintains the safety of participants who have been identified at risk for preventable injury by the implementing nursing safety interventions or using protective devices/equipment under the supervision of the RN. Reports all participant activity to the RN in a timely manner. Escorts participants to ancillary service areas such as radiology and lab as needed. Performs other support activities as requested by managers or clinical providers. Attends internal or external educational or training sessions as assigned. Intermittent phone and reception coverage at front desk. Attends and participates in staff meetings. As needed, may function in areas/clinics performing job duties related to clinical research studies. Required Qualifications:High School diploma or GED required. Certificate 1 Basic Life Support required or must obtain BLS within 30 days of hire. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. At least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation. Preferred Qualifications:Associate's degree in Healthcare related field, MA, EMT, CNA or LNA certificate. Phlebotomy certificate. Competencies:1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. 7. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies:Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 . Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. **Job Description:** **Essential Responsibilities:** 1. The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. 2. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. 3. Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. 4. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. 5. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines. **Required Qualifications:** 1. High School diploma or GED required. 2. Certificate 1 Medical Assistant Certificate required. 3. 1-3 years related work experience required. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. 1-3 years of experience as a Medical Assistant in a primary care setting. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. **Job Description:** **Essential Responsibilities:** 1. The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. 2. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. 3. Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. 4. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. 5. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines. **Required Qualifications:** 1. High School diploma or GED required. 2. Certificate 1 Medical Assistant Certificate required. 3. 1-3 years related work experience required. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. 1-3 years of experience as a Medical Assistant in a primary care setting. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system. **Job Description:** Responsibilities include but are not limited to: + Greets patients and visitors in a professional, courteous manner at all times. + Maintains patient confidentiality, respect and HIPAA guidelines at all times. + Assists patients and providers preparing with examinations, minor procedures within the office, phlebotomy and/or collection of specimens. + Performs blood pressures, vital signs and physical assessment of patient through triage Performs ancillary testing as ordered by providers. + Completes clear, accurate documentation within the patient medical record. + Maintains all clinical areas with supplies necessary to function daily. Keeps exam rooms and work areas within the office clean and sanitary at all times. + Assists with making patient appointments outside of the office. + Assists with telephone triage, refilling prescription medication as directed by providers. **Scheduled Hours:** 40 hrs/wk **Education Required:** High School Diploma or equivalent. **Licensure/Certifications:** + Certification as Medical Assistant and/or completion of Medical Assistant certification program preferred + BLS withing six weeks of hire **Experience Preferred:** Medical Office experience preferred. **Benefits working at Anna Jaques Hospital:** + Tuition Reimbursement + Career Development and Opportunities + Free On-Site Parking + Discounts/Savings on various businesses. + Health and Wellness activities **Apply today and learn more!** **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Contributes to Winchester Physician Associates' mission by assisting in the delivery of quality, safe clinical care in the ambulatory setting. This clinical staff position will have an impact on the patient's experience by facilitating excellent outcomes utilizing a collaborative team approach to patient care and on patient satisfaction by minimizing wait times and ensuring a clean, well-stocked and welcoming environment. **Job Description:** BILH Specialty Care is where you can truly make a difference. As the Medical Assistant, you are responsible for assisting in the delivery of high quality, safe clinical care, by being a member of a high performing clinical team. The Medical Assistant on the BILH Specialty Care team, will work to enhance patient satisfaction and provider efficiency through a collaborative approach to patient care. Working with Healthcare Providers on their daily needs and schedules will assure patient care is delivered in a timely manner. Taking patient vital signs as well as documenting medical history in our EMR system and providing patients and families medical information in order to achieve positive patient satisfaction are just some of the critical duties you will be performing. Your skills will be valued here. Come join us! Minimum MA Qualifications: Education: High School Diploma or equivalent required, and: 1) Graduate of an Accredited Medical Assistant program OR 2.) Has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) 3.) At least five (5) years of experience as a Medical Assistant Skills, Knowledge & Abilities: Strong interpersonal and customer service skills. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. **Job Description:** **Essential Responsibilities:** 1. The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. 2. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. 3. Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. 4. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. 5. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines. **Required Qualifications:** 1. High School diploma or GED required. 2. Certificate 1 Medical Assistant Certificate required. 3. 1-3 years related work experience required. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. 1-3 years of experience as a Medical Assistant in a primary care setting. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care. **:** Essential Duties & Responsibilities I. Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. C. Delivers care that is specific to the age of the patient D. Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence. E. Contributes information provided by the patient or family for the assessment of health status F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. B. Participates in and supports the educational plan for patient and family. III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients. A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. B. Demonstrates the ability to provide and maintain patient safety in the environment of care C. Demonstrates skills as a responsive and supportive team member. D. Demonstrates ability to fulfill role in regulatory compliance and readiness. Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) - Greets, identifies, transports and/or escorts patients to exam room. - Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR.) Reports findings as needed to provider. Using the Pended Order workflow, pends orders as needed for provider signature. - Prepares patient for examination: o Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR o Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR. o Documents all drug and other allergies o Documents smoking history o Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) o Observes patient, documents and reports findings to provider. o Alerts the provider when patient is ready and communicates pertinent clinical information o Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns. - Assists the provider with the patient visit and care as required: o Prepares special equipment, instruments and supplies as needed. o Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider. o Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Tests specimens as necessary and according to proper procedure. Specimens may include, but not limited to: Blood (phlebotomy) Clean-voided urine Finger stick blood sugar tests Stool for occult blood Rapid strep testing UCGs (pregnancy tests) Urine for microalbumin Glycohemoglobin A1C Protime Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections o Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards o Assists with wound care o Assists with other testing, in accordance with medical assistance training o Assists provider with minor procedures o Documents testing/results per practice protocol o Administers immunizations based on written provider orders (as allowed by the practice license.) o Administers injections based on written provider orders (as allowed by the practice license.) o Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. o Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) - Clinical and Quality/Improvement Competency o Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. o Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data. Non-Clinical/Indirect patient care - Pre-visit planning o Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently. o Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow o Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps o Prepares supportive documentation for scheduled appointments/procedures Reviews record for completeness before appointment and update as appropriate Inserts the required forms per procedure and department protocol Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review o Confirms that lab and other ancillary tests are performed and results documented - Post visit work o Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols. o Assists the providers with work outside the visit related to managing a panel of patients. o Partners with patient and family in supporting patients' short and long term goals. o Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies o Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider. o o Provides and reviews instructions to patient regarding any diagnostic test and procedures. Provides patient with written education materials and diagnostic prep as needed. o Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al. o Reviews, manages and enters registry health data for identified patient populations o Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals. - Assists in the maintenance of the EMR o Scans miscellaneous loose reports into the EMR - Ensures exam rooms, supplies and equipment are maintained/stocked o Prepares equipment and packages to be sent for sterilization following site protocol o Maintains appropriate supplies and linen. o Prepares orders for routine medical supplies. Monitors expiration dates and rotates inventory. o Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment. o Cleans and prepares the exam room and other patient areas between patients. - Communication o Manages provider InBasket folders per department standards, including lab/test tracking and referrals. o Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider. o Receives patient messages and reviews with provider. - Administrative Support o Provides back up or periodic administrative assistance to the practice as needed, including but not limited to Answers provider phone calls and routes to appropriate person. Takes and documents clear messages, handles requests for information and researches issues. Provides front desk coverage. Greets patients, registers patients verifying health insurance information, collects co-payments, etc. Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance. Provides check out desk coverage. Schedules follow up appointments and/or provide information about recommended specialists. Schedules diagnostic and specialty appointments as ordered by the provider. Completes referrals and pre-authorizations per healthcare payer and practice protocols. Organizational Responsibilities - Maintains strict adherence to the Lahey Health confidentiality policy. - Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. - Complies with all Lahey Health policies and clinical protocols. - Complies with behavioral expectations of the department and Lahey Health. - Demonstrates an understanding of the job description, performance expectations and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. - Participates in and successfully completes mandatory education - Demonstrates a commitment to life-long learning and their field. - Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance. **Minimum Qualifications:** Education: High School Diploma or equivalent required. _Preferred_ : Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). Licensure, Certification, Registration: _Preferred_ : Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position. Skills, Knowledge & Abilities: Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem-solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow. Experience: None. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing Practice, provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care. **:** **Essential Duties & Responsibilities: including but not limited to:** I. Clinical Considerations and Decision Making: Ways in which MA's come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. C. Delivers care that is specific to the age of the patient D. Cares for patients as delegated by the provider, RN or LPN E. Contributes information provided by the patient or family for the assessment of health status F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care G. Provides patient care by: a. Providing necessary physical care to appropriate patient populations b. Utilizing and transporting equipment c. Administering treatments as ordered by the provider d. Assisting with examinations and procedures II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. Participates in and supports the educational plan for patient and family. Supports Lahey Hospital and Medical Center's commitment to community based activities both within the Lahey community and beyond. III. Clinical Guidance: The MA, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients. A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. B. Demonstrates the ability to provide and maintain patient safety in the environment of care C. Demonstrates skills as a responsive team member. D. Demonstrates ability to fulfill role in Regulatory compliance and readiness. IV. Clinical Study: The Medical Assistant in Ambulatory Care achieves clinical study through experiences with patients, through collaboration with colleagues and leadership and through formal and informal education. Learning is transformed into knowledge through self-reflection and analysis. A. Upholds standards of quality care. B. Demonstrates a commitment to life long learning. **Organizational:** - Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. - Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement, and Goals into daily activities. - Complies with all Lahey Hospital and Medical Center Policies. - Complies with behavioral expectations of the department and Lahey Hospital and Medical Center. - Maintains courteous and effective interactions with colleagues and patients. - Demonstrates an understanding of the job description, performance expectations, and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes Mandatory Education. - Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: 1. High School Diploma or equivalent (GED) required. Graduate of an accredited medical assistant program. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow Experience: none. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**Job Summary:** Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. **Department Specific Job Responsibilities:** 1. Provides support to the practice for population management by tracking and monitoring individual processand outcome measures for eligible managed care and Medicare patients who have chronic diseases such asdiabetes, cardiovascular disease, and depression. 2. Acts as a key resource to the practice for the management of registries of patients who have chronicdiseases to ensure that they receive the required testing and medical management to promote optimalhealth and clinical outcomes. 3. Reviews registries with PCPs to determine the next phase in patient care. Facilitates appointmentscheduling, telephone outreach and patient education. Coordinates the distribution of patient reminderletters on behalf of PCPs. **Essential Responsibilities:** 1. Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. 2. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. 3. Provides patients with relevant instructions for specific tests and procedures. Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner. Schedules follow-up tests and appointments. Arranges patient transport as needed. Sorts/distributes lab results daily to appropriate physician or nurse practitioner. Maintains patient confidentiality. 4. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO). 5. Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized. Maintains an unobstructed area for patient access. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Tracks, orders and maintains supplies and equipment, restocks supplies. **Required Qualifications:** 1. High School diploma or GED required . 2. Certificate 1 required: Medical Assistant Certificate 3. 1-3 years related work experience required. 4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Experience with provider relations/IPA or PO, and a familiarity with standard quality measures, e.g.,HEDIS. 2. Familiarity with different electronic medical records, including WebOMR. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. Every third weekend availability is required Job Description:Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules, patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc. Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system. Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process. Collects copayments following standards for managing copayment processes. Directs patients at time of check in. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Verifies patient schedule to assure patient was seen and enters billing tickets into system. Required Qualifications:High School diploma or GED required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation. Preferred Qualifications:Phlebotomy certificate Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies:Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job:Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving. Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. MEDICAL ASST CO-OP:MEDICAL ASST CO-OPJob DescriptionESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to): Escorts patients to exam rooms and provides direct patient care. Prepares patient exam rooms to ensure they are ready for patients and doctors. Keeps the exam rooms stocked with supplies needed to perform patient assessments. Responsible for keeping exam rooms clean and compliant with regularly standards Performs diagnostic testing which may include but is not limited to, urine collection, phlebotomy, EKG, etc. , as ordered Records vital signs and assists Physician with patient exams. Enters all data into electronic health record Complies with all Managed Care and Quality requirements (required vitals, e-prescribing, etc) Reports all pertinent observations to Physician, Office Manager, Director, or other health team member Coordinates surgical bookings, ancillary testing, prior authorizations and consultations as necessary Follows up with patients on test results, rx refills, and assists with patient education Functions as a liaison between the patient and their family and the health care team. Performs other related duties as required. Supports front desk duties as needed (mail, fax inbox, phones, check in, co-pay collection, etc. ) QUALIFICATIONS: High School Graduate or Equivalent Heart Saver or BLS Certification PREFERRED EDUCATION: Medical Assistant Certification MINIMUM EXPERIENCE: 1-3 years of work-related experience required to perform the responsibilities of this job effectively. OTHER REQUIREMENTS: Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values. Pay Range: $19. 00 - $25. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care. **:** Essential Duties & Responsibilities I. Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. C. Delivers care that is specific to the age of the patient D. Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence. E. Contributes information provided by the patient or family for the assessment of health status F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. B. Participates in and supports the educational plan for patient and family. III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients. A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. B. Demonstrates the ability to provide and maintain patient safety in the environment of care C. Demonstrates skills as a responsive and supportive team member. D. Demonstrates ability to fulfill role in regulatory compliance and readiness. Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) - Greets, identifies, transports and/or escorts patients to exam room. - Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR.) Reports findings as needed to provider. Using the Pended Order workflow, pends orders as needed for provider signature. - Prepares patient for examination: o Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR o Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR. o Documents all drug and other allergies o Documents smoking history o Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) o Observes patient, documents and reports findings to provider. o Alerts the provider when patient is ready and communicates pertinent clinical information o Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns. - Assists the provider with the patient visit and care as required: o Prepares special equipment, instruments and supplies as needed. o Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider. o Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Tests specimens as necessary and according to proper procedure. Specimens may include, but not limited to: Blood (phlebotomy) Clean-voided urine Finger stick blood sugar tests Stool for occult blood Rapid strep testing UCGs (pregnancy tests) Urine for microalbumin Glycohemoglobin A1C Protime Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections o Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards o Assists with wound care o Assists with other testing, in accordance with medical assistance training o Assists provider with minor procedures o Documents testing/results per practice protocol o Administers immunizations based on written provider orders (as allowed by the practice license.) o Administers injections based on written provider orders (as allowed by the practice license.) o Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. o Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) - Clinical and Quality/Improvement Competency o Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. o Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data. Non-Clinical/Indirect patient care - Pre-visit planning o Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently. o Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow o Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps o Prepares supportive documentation for scheduled appointments/procedures Reviews record for completeness before appointment and update as appropriate Inserts the required forms per procedure and department protocol Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review o Confirms that lab and other ancillary tests are performed and results documented - Post visit work o Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols. o Assists the providers with work outside the visit related to managing a panel of patients. o Partners with patient and family in supporting patients' short and long term goals. o Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies o Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider. o o Provides and reviews instructions to patient regarding any diagnostic test and procedures. Provides patient with written education materials and diagnostic prep as needed. o Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al. o Reviews, manages and enters registry health data for identified patient populations o Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals. - Assists in the maintenance of the EMR o Scans miscellaneous loose reports into the EMR - Ensures exam rooms, supplies and equipment are maintained/stocked o Prepares equipment and packages to be sent for sterilization following site protocol o Maintains appropriate supplies and linen. o Prepares orders for routine medical supplies. Monitors expiration dates and rotates inventory. o Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment. o Cleans and prepares the exam room and other patient areas between patients. - Communication o Manages provider InBasket folders per department standards, including lab/test tracking and referrals. o Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider. o Receives patient messages and reviews with provider. - Administrative Support o Provides back up or periodic administrative assistance to the practice as needed, including but not limited to Answers provider phone calls and routes to appropriate person. Takes and documents clear messages, handles requests for information and researches issues. Provides front desk coverage. Greets patients, registers patients verifying health insurance information, collects co-payments, etc. Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance. Provides check out desk coverage. Schedules follow up appointments and/or provide information about recommended specialists. Schedules diagnostic and specialty appointments as ordered by the provider. Completes referrals and pre-authorizations per healthcare payer and practice protocols. Organizational Responsibilities - Maintains strict adherence to the Lahey Health confidentiality policy. - Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. - Complies with all Lahey Health policies and clinical protocols. - Complies with behavioral expectations of the department and Lahey Health. - Demonstrates an understanding of the job description, performance expectations and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. - Participates in and successfully completes mandatory education - Demonstrates a commitment to life-long learning and their field. - Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance. **Minimum Qualifications:** Education: High School Diploma or equivalent required. _Preferred_ : Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). Licensure, Certification, Registration: _Preferred_ : Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position. Skills, Knowledge & Abilities: Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem-solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow. Experience: None. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** BILH Primary Care is where you can truly make a difference. As the Medical Assistant, you are responsible for assisting in the delivery of high quality, safe clinical care, by being a member of a high performing clinical team. The Medical Assistant on the BILH Primary Care team, will work to enhance patient satisfaction and provider efficiency through a collaborative approach to patient care. Working with Healthcare Providers on their daily needs and schedules will assure patient care is delivered in a timely manner. Taking patient vital signs as well as documenting medical history in our EMR system and providing patients and families medical information in order to achieve positive patient satisfaction are just some of the critical duties you will be performing. Your skills will be valued here. Come join us! The Medical Assistant role is now eligible for a $2,500 sign on bonus. Important Details: Bonuses are paid out in $833.33 increments at 30 days, 6 months and at the 1 year anniversary. To be eligible, you must be a non-BILH employee or a previous eligible employee who returns to BILH after 1 year. Employee must be in good standing to receive the bonus at the time of payment. All bonuses are subject to applicable taxes. This program is subject to change at any point. Minimum MA Qualifications: Education: High School Diploma or equivalent required, and: 1) Graduate of an Accredited Medical Assistant program OR 2.) Has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) 3.) At least five (5) years of experience as a Medical Assistant Skills, Knowledge & Abilities: Strong interpersonal and customer service skills. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask. **Job Description:** **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Certified Medical Assistant TLC Nursing Associates, Inc. TLC Nursing Associates, Inc. is seeking a detail-oriented and compassionate Certified Medical Assistant (CMA) to provide essential clinical and administrative support in healthcare settings. The ideal candidate will enhance the efficiency of patient care delivery and ensure smooth day-to-day operations within clinics or medical offices. Job Responsibilities Prepare exam rooms, assist physicians during examinations, and perform basic clinical procedures. Take vital signs, collect patient histories, and update electronic medical records (EMRs). Administer medications and injections as directed by healthcare providers. Conduct routine laboratory tests and specimen collection, including phlebotomy if certified. Coordinate patient scheduling, referrals, and insurance verification. Maintain a clean and safe environment in accordance with infection control protocols. Deliver patient education on medications, treatments, and general health practices. Qualifications Completion of a Medical Assistant program accredited by CAAHEP or ABHES. Current certification as a Medical Assistant (CMA, RMA, or equivalent). CPR/BLS certification required. Minimum 1 year of experience in a clinical setting preferred. Strong communication, organizational, and multitasking skills. Proficient with EMR systems and general office equipment. Benefits Competitive compensation with weekly direct deposits. Comprehensive medical, dental, and vision insurance. Supportive administrative and clinical team available 24/7. Professional development and continuing education opportunities. Positive and inclusive work environment. If you are a compassionate and skilled Certified Medical Assistant ready to make a difference in patient care, apply now to join the dedicated team at TLC Nursing Associates, Inc.