Pharmacist Technician Trainee jobs at Beth Israel Lahey Health - 33 jobs

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Hybrid requires 2 days on-site per week M-FJob Summary: Accurately inputs patient, insurance, and prescription information into the pharmacy system. Answers incoming calls and assists callers with non-clinical inquiries. Resolves and ensures proper adjudication of claims. Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed. Job Description:Essential Responsibilities: Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information.Maintains new and existing patient profiles and enters new prescriptions into patient profiles.Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.Ensures patient health information is preserved per HIPAA & PHI guidelines.Contact insurance companies for benefit investigation and coverage eligibility.Required Qualifications:High School diploma or GED required. License Mass Registered Pharmacy Tech required.1-3 years related work experience required.Previous data entry experience (minimum three months).Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:PTCB certification.Specialty Pharmacy experience.Pharmacy data entry and PBM Billing experience.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $28.08 - $37.79The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Hybrid requires 2 days on-site per week M-F Job Summary: Accurately inputs patient, insurance, and prescription information into the pharmacy system. Answers incoming calls and assists callers with non-clinical inquiries. Resolves and ensures proper adjudication of claims. Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed. **Job Description:** **Essential Responsibilities:** 1. Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. 2. Maintains new and existing patient profiles and enters new prescriptions into patient profiles. 3. Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor. 4. Ensures patient health information is preserved per HIPAA & PHI guidelines. 5. Contact insurance companies for benefit investigation and coverage eligibility. **Required Qualifications:** 1. High School diploma or GED required. 2. License Mass Registered Pharmacy Tech required. 3. 1-3 years related work experience required. 4. Previous data entry experience (minimum three months). 5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. PTCB certification. 2. Specialty Pharmacy experience. 3. Pharmacy data entry and PBM Billing experience. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $28.08 - $37.79 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medication Reconciliation Technician plays an integral role in helping to prevent patient medication errors caused by inaccurate or incomplete information in the medical record. Under the supervision of a pharmacist, and according to departmental policies, procedures and guidelines, the Medication Reconciliation Technician will assist the healthcare team in obtaining an accurate medication history by interviewing patients and consulting with their outpatient pharmacies. : Job Description - Essential Responsibilities: Medication Reconciliation Responsibilities: Obtains medication histories on all assigned patients during scheduled shifts. Performs patient and/or caregiver interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter medications and herbal supplements. Calls outpatient pharmacies or other healthcare facilities to confirm medication regimens or investigate discrepancies when necessary. Updates patients current home medication list in the electronic health record based on information gathered. Communicates medication related issues to all appropriate heath care professionals. Pharmacy Technician Responsibilities: Delivers medication to the patient care units in accordance with departmental policies and procedures, and other regulatory bodies such as the DEA and MA Board of pharmacy regulation. Accurately fills medications. Delivers medications to the automated dispensing machines (ADMs) in an accurate and timely manner. In conjunction with other pharmacy colleagues, ensures that all drug distribution functions are completed in a safe and timely manner. Informs pharmacist and/or pharmacy leadership of any workflow issues. Repackages and compounds medications, as needed, in accordance with departmental standard operating procedures. Assists in maintaining appropriate inventory levels, including rotating stock, checking for expired medications, and informing pharmacist and pharmacy buyer when inventory levels are low. Receives requests for Prior Authorization from pharmacy or Tier Exception/PAF request from patient, completes requested documentation including patient demographics, prescription insurance coverage and clinical questions requested and submits for approval. Organizes outdated or overstocked medications to ship back to manufacturers for credit. Checks floor stock on various nursing stations daily. May order scheduled VI medications from wholesaler as well as directly from manufacturer as directed by the director or designee. Responsible for understanding and utilizing all technology to accomplish the above. Is responsible for answering telephone calls, triaging the request, and following through with appropriate action. Fully understands principle of sterile compounding, non-sterile compounding, and hazardous medication manipulation. Actively participates in continuous performance improvement activities of the department, including providing suggestions on how to improve day-to-day operations. Required Qualifications: MA Registered Pharmacy Technician with National Certification (PTCB or ExCPT). 1-3 years related work experience strongly preferred. Strong working knowledge of brand and generic drug names and basic pharmacology. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age Based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus. Pay Range: $25.73 - $34.62 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** that can provide 16 hours per weekend. The Medication Reconciliation Technician plays an integral role in helping to prevent patient medication errors caused by inaccurate or incomplete information in the medical record. Under the supervision of a pharmacist, and according to departmental policies, procedures and guidelines, the Medication Reconciliation Technician will assist the healthcare team in obtaining an accurate medication history by interviewing patients and consulting with their outpatient pharmacies. **Job Description:** **Principal Duties and Responsibilities** 1. Refills Pyxis Medstations with unit dosages from medication profiles and delivers meds to patient units or Pyxis Medstations. 2. Ensures all medications, admixtures, or other dispensed products from the pharmacy are properly labeled and checked before delivery. 3. Performs inventory maintenance upon refill as required (e.g. Pyxis Medstation inventory check, expiration date checks, quality assurance, routine Talyst inventory and expiration date checks, etc.) 4. Performs routinely scheduled rounds to nursing units to deliver and pick up medications in a timely and accurate manner. 5. Performs inspection of medication rooms to ensure general cleanliness and identify any issues that need to be resolved including Pyxis maintenance and refrigerator temperature excursions. 6. Assists with receiving daily orders from the wholesaler and other vendors and communicates any issues to the Pharmacy Supply Chain Specialist. 7. Compounds bulk stock solutions and other non-sterile mixtures. 8. Pre-packages bulk medications and bulk liquids into unit-dose packaging for dispensing to patients or refilling Pyxis Medstations. 9. Ensures all pharmacy-managed medication trays and kits are appropriately filled and expiration dates are checked for easy exchange. 10. Ensures the proper handling of hazardous medications and products including receiving, labeling, packaging, transport and delivery by following proper policies and procedures. 11. Performs calculations for dosage volumes, unit conversions, admixture volumes, and other required calculations for the preparation and validation of all sterile and non-sterile compounding. 12. Prepares stock solutions and other extemporaneous compounding of non-sterile hazardous medications by following proper policies and procedures. 13. Prepares the clean room and sterile products areas for daily use by restocking appropriate supplies, ensuring proper placement and movement of materials and performing daily, weekly and monthly cleanings as scheduled and as needed to reduce microbial contamination. 14. Completes and maintains all personnel qualification competencies required for compounding personnel including: - Donning, Doffing & Hand Hygiene - Cleaning & Disinfection - Aseptic Technique - Proper use of Primary Engineering Controls (PEC) - Gloved-Fingertip Sampling and Media-Fill Testing 15. Continuously monitors and documents the humidity and temperature of the clean room and sterile products areas to ensure compliance. 16. Prepares intravenous admixtures (hazardous and non-hazardous) and other sterile compounds timely and accurately while following clean room policies and procedures. 17. Complies with Universal Precautions and Aseptic Technique and Handling of Hazardous Chemicals guidelines; wears appropriate personal protective equipment (PPE) as required. 18. Ensures adequate stock of sterile equipment, pharmaceutical equipment, and pharmaceuticals in the pharmacy, medication areas, and automated pharmacy systems. 19. Properly disposes of medications (including oncology medications), hazardous substances, sharps, papers with protected health information, and other items within the pharmacy. 20. Assists the pharmacist with the handling of telephone calls and subsequently triages calls appropriately. 21. Assists pharmacist to prepare and fill medications by utilizing the Epic system. 22. Maintains effective communications with department directors, managers, pharmacists, and department personnel. 23. Identifies process improvements and communicates these in staff meetings or to supervisors as needed. 24. Participates in the monthly reviews of all medication care areas and reports any violations. 25. Documents all quality assurance and quality improvement information in the department's database, as needed (e.g. Simplifi). 26. Ensures general cleanliness and appearance of the pharmacy areas. 27. Assists in the training and orientation of new technicians to departmental standards, policies, and procedures. 28. Ensures quality standards for the department. 29. Abides by all hospital and departmental policies. 30. Performs any other duties and responsibilities as needed by the pharmacy department. Lead Quality and Compliance Technician  31. Leads projects related to the design, implementation, maintenance, and improvement of processes and procedures that uphold safety, quality and compliance in collaboration with members of the pharmacy department. 32. Evaluates departmental and hospital policy and practice compliance with regulatory agencies (e.g., Joint Commission) as well as state and federal laws, rules and regulations, while maintaining knowledge of such laws. 33. Maintains quality and compliance dashboard and monitors activity to identify areas for improvement. 34. Maintain controlled substance accountability throughout the medication use process (e.g., ordering, receiving, storage, distribution, administration, returns, and wasting) and ensure compliance with regulatory requirements throughout the Hospital by executing audits and proactive monitoring strategies. 35. Serves as the point of contact person when loss or diversion of controlled substance is suspected. 36. Responsible for review and record retention of controlled substances. 37. Serves as the point person for the Biennial inventory by scheduling, assigning areas to participating staff, and gathering data to present. 38. Works collaboratively with other department leaders and staff to review events, develop corrective action plans, and provide education on best practices. 39. Execute a comprehensive auditing program for established practices and applicable regulatory standards (e.g. joint commission, controlled substances, etc.). 40. Conduct random audits to address areas of high-risk institution wide. 41. Investigate suspected or confirmed event of diversion generated from area auditing and protocols. 42. Work with the Pharmacy Drug Diversion Taskforce to improve areas where deficiencies have been found 43. Oversee automated dispensing machine (ADM) inventory and proper inventory counts are being performed 44. Ensure timely resolution of discrepancies as supported by departmental policy and procedure 45. Conduct audits of personnel after performing medication management activities 46. Report findings to leadership and make recommendations for action or follow-up with staff 47. Conduct staff training as necessary. 48. Create and discuss presentations to department and hospital committees as requested 49. Performs any Pharmacy Technician duties and responsibilities as required by the Pharmacist and Pharmacy Department and occasional staffing Hematology/Oncology Technician  50. Prepares antineoplastic and other hazardous agents timely and accurately while following clean room policies, procedures, and other safety guidelines. 51. Utilizes proper PPE and closed system transfer device (CSTD) as needed. 52. Conduct routine cleaning, disinfecting and decontamination activities as needed per policy and schedule. 53. Complies with the Hazardous Drug Spill Management Policy and able to respond to hazardous drug exposure. 54. Utilizes the Powered Air Purifying Respirator (PAPR) as needed for cleaning activities to reduce inhalation risk. 55. Assists in training staff and students as needed. 56. Assists with creating and reviewing training modules. Overnight Technician  57. Assist pharmacist by preparing medications for refill/restock to Pyxis Medstation or patient specific. 58. Independently coordinates delivery of medications to units and checks for expired or damaged medications. 59. Identifies discontinued medications or discharged patient medications and returns to pharmacy for proper handling. 60. Performs quality control checks on Pyxis Medstations to ensure fill is accurate and reports findings. 61. Assists with conducting monthly nursing unit audits, documents findings and communicates issues to Supervisor. 62. Identifies controlled substance discrepancies, independently resolves issues utilizing Pyxis reports and communicates findings to Drug Diversion Taskforce. 63. Complies with the Hazardous Spill Management Policy. 64. Assists the Pharmacists in identifying, troubleshooting and resolving any technology issues. 65. Assists with quality improvement initiatives and special projects. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED** 1. High school education with ability to read pharmaceutical orders, etc. 2. Current pharmacy technician or intern license from the Massachusetts Board of Pharmacy. Technicians must also hold national certification (CPhT). 3. Comprehends and applies an understanding of drug and dosage forms. Knowledge of pharmaceutical and medical terminology desired. 4. Able to operate a computer and automated dispensing systems 5. Works accurately, concentrates, and pays attention to detail, even under stress or time constraints 6. Satisfactory completion of a training program to acquire the necessary technical skills to prepare intravenous admixtures 7. Not convicted of a drug-related felony or admitted to sufficient facts to warrant such findings 8. Ability to solve day-to-day problems in conjunction with the pharmacists 9. Interpersonal skills to effectively communicate with nurses, patients, and other staff members **WORKING CONDITIONS** 1. Normal hospital environment with rotating shifts 2. Works under constant time deadlines 3. Minimal exposure to caustic agents, acids, and fumes 4. Standing or walking 70% of the time 5. Performs data entry with repetitive hand movements and visual concentration at a video display terminal in order to review and enter data 6. Required to lift, pull, or push 25 pounds, and up to an occasional weight of 50 pounds 7. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid paced environment and the stresses associated with that, while continuing to provide high quality, efficient service. **Pay Range:** $27.56 - $37.10 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Prepares sterile and non sterile medications. Communicates with Pharmacists and Nursing Staff to insure timely preparation and delivery of medications. Delivers medications including controlled substances to nursing areas and ancillary departments in accordance to established policies and procedures and DEA and DPH regulations. Job Description: Essential Responsibilities: Restocks floor stock/automated dispensing machines. Enters charges/credits against patient profile to ensure an accurate bill. Monitors medication order reports to assign medication to an automated dispensing machine. Delivers all medication in compliance with all DEA, DPH & State Board of Pharmacy regulations Prepares and delivers IV medications in accordance with Federal USP 797 & USP 800 standards. Maintains records pertaining to IV admixtures, maintains cleanliness in sterile areas, and completes QA. Repackages bulk supplies of medications in unit of use packaging & engages in non-sterile compounding in accordance with all Federal USP 795 & USP 800 standards. Checks for expired medications within the pharmacy & automated dispensing cabinets. Ensures that all expired/damaged medications are disposed of in accordance with RCRA, OSHA & NIOSH regulations. Prepares specialized sterile products including TPNs, neonatal, hazardous, and chemotherapeutic & study medications in accordance with Federal USO 797 standards. Maintain staffing in two or more areas of the pharmacy Required Qualifications: High School diploma or GED required. License Mass Registered Pharmacy Tech required., and Certificate 1 Pharm Tech Cert Board required., or Certificate 2 EXCPT required. 0-1 years related work experience required. Registration required with the Massachusetts Board of Registration in Pharmacy as a Registered Pharmacy Technician. This requirement is met upon completion of greater than 500 hours and not more than 1000 hours. A passing score of 75% is required of a board approved registration examination. Employee must remain in good standing with the Massachusetts Board of Registration in Pharmacy including maintenance of registration and fees. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Three to six months experience as a hospital pharmacy technician. Ability to perform simple and complex pharmaceutical calculations. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $27.00 - $36.34 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Prepares sterile and non sterile medications. Communicates with Pharmacists and Nursing Staff to insure timely preparation and delivery of medications. Delivers medications including controlled substances to nursing areas and ancillary departments in accordance to established policies and procedures and DEA and DPH regulations. **Job Description:** **Essential Responsibilities:** 1. Restocks floor stock/automated dispensing machines. Enters charges/credits against patient profile to ensure an accurate bill. 2. Monitors medication order reports to assign medication to an automated dispensing machine. Delivers all medication in compliance with all DEA, DPH & State Board of Pharmacy regulations 3. Prepares and delivers IV medications in accordance with Federal USP 797 & USP 800 standards. Maintains records pertaining to IV admixtures, maintains cleanliness in sterile areas, and completes QA. 4. Repackages bulk supplies of medications in unit of use packaging & engages in non-sterile compounding in accordance with all Federal USP 795 & USP 800 standards. 5. Checks for expired medications within the pharmacy & automated dispensing cabinets. Ensures that all expired/damaged medications are disposed of in accordance with RCRA, OSHA & NIOSH regulations. 6. Prepares specialized sterile products including TPNs, neonatal, hazardous, and chemotherapeutic & study medications in accordance with Federal USO 797 standards. 7. Maintain staffing in two or more areas of the pharmacy **Required Qualifications:** 1. High School diploma or GED required. 2. License Mass Registered Pharmacy Tech required., and Certificate 1 Pharm Tech Cert Board required., or Certificate 2 EXCPT required. 3. 0-1 years related work experience required. 4. Registration required with the Massachusetts Board of Registration in Pharmacy as a Registered Pharmacy Technician. This requirement is met upon completion of greater than 500 hours and not more than 1000 hours. A passing score of 75% is required of a board approved registration examination. 5. Employee must remain in good standing with the Massachusetts Board of Registration in Pharmacy including maintenance of registration and fees. 6. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Three to six months experience as a hospital pharmacy technician. 2. Ability to perform simple and complex pharmaceutical calculations. **Competencies:** 1. **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $27.00 - $36.34 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Prepares sterile and non sterile medications. Communicates with Pharmacists and Nursing Staff to insure timely preparation and delivery of medications. Delivers medications including controlled substances to nursing areas and ancillary departments in accordance to established policies and procedures and DEA and DPH regulations. Job Description:Essential Responsibilities: Restocks floor stock/automated dispensing machines. Enters charges/credits against patient profile to ensure an accurate bill.Monitors medication order reports to assign medication to an automated dispensing machine. Delivers all medication in compliance with all DEA, DPH & State Board of Pharmacy regulations Prepares and delivers IV medications in accordance with Federal USP 797 & USP 800 standards. Maintains records pertaining to IV admixtures, maintains cleanliness in sterile areas, and completes QA.Repackages bulk supplies of medications in unit of use packaging & engages in non-sterile compounding in accordance with all Federal USP 795 & USP 800 standards.Checks for expired medications within the pharmacy & automated dispensing cabinets. Ensures that all expired/damaged medications are disposed of in accordance with RCRA, OSHA & NIOSH regulations.Prepares specialized sterile products including TPNs, neonatal, hazardous, and chemotherapeutic & study medications in accordance with Federal USO 797 standards.Maintain staffing in two or more areas of the pharmacy Required Qualifications:High School diploma or GED required. License Mass Registered Pharmacy Tech required., and Certificate 1 Pharm Tech Cert Board required., or Certificate 2 EXCPT required.0-1 years related work experience required.Registration required with the Massachusetts Board of Registration in Pharmacy as a Registered Pharmacy Technician. This requirement is met upon completion of greater than 500 hours and not more than 1000 hours. A passing score of 75% is required of a board approved registration examination.Employee must remain in good standing with the Massachusetts Board of Registration in Pharmacy including maintenance of registration and fees.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:Three to six months experience as a hospital pharmacy technician.Ability to perform simple and complex pharmaceutical calculations.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $27.00 - $36.34The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Sterile Products Pharmacy Technician will play a prominent role in providing safe and appropriate pharmacy services to our patients in accordance with the policies and procedures of the state of employment standards set forth in the United States Pharmacopeia (USP), and all other applicable federal & local regulatory entities. The Sterile Products Pharmacy Technician works under the supervision of a registered pharmacist, working in & with all aspects of preparing compounding medication. Under the general supervision of a pharmacist, this role performs pharmacy-related functions in compliance with Home Infusion department policies and procedures to provide optimal pharmaceutical care. **Job Description:** **Primary Responsibilities:** 1. Preparation, storage and distribution of compounded & non compounded items. 2. Inventory control. Completing compliance audits and questionnaires with patients via phone or electronic communication. 3. Performing financial transactions- Insurance billing & patient collections. 4. Providing internal & external customer service. 5. Maintenance of pharmacy records. 6. Ordering, receiving, and inspecting medication and supplies. 7. Follow all company & department policies and procedures. 8. Ability to work in a fast-paced environment and assume different roles & responsibilities. 9. Operate, clean and sanitize equipment and compounding areas. 10. Maintain all housekeeping standards. 11. Calibrate, use and maintain the equipment needed in preparation of compounded items. 12. Ensure/Verify all calculations on compounding records & master formulation records are accurate and correct. 13. Coordinate with pharmacy team members to compound preparations and execute quality assurance procedures. 14. Ensure all compounds are prepared in accordance to the compounding records/master formula records. 15. Follows documentation requirements- ensures records are complete, legible & timely. 16. Demonstrates the ability to identify and understand the variable compounding modalities. Understands the need to consult with the pharmacist or quality team when questions / concerns arise. 17. Assists with Quality Assurance activities including but not limited to monitoring of production environment and testing of compounded batches. 18. Effectively communicates with patients/caregivers to assist with medication procurement. 19. Communicates/Relays information to internal/external customers. 20. Accurately labels, packs and stores products prior to shipment to patients. 21. Perform inventory tasks (identification, ordering, receiving) to ensure proper quantities on hand of needed items. **Required Qualifications:** - High School diploma or GED required. - Active state certification with Board of Registration in Pharmacy in Massachusetts. - 1+ years related work experience required. - Ability to develop strong relationships with diverse groups of professionals. - Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** - National Certification verified by PTCB and ExCPT. - Certified Sterile Compounding Technician (CSPT). - Bachelor's Degree preferred. - Knowledge of Epic. - Previous experience with quality assurance. **Competencies:** - Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. - Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. - Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. - Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. - Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. - Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. - Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. - Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. - Adaptability: Ability to work in a fast-paced environment and adapt to acute change. **Social/Environmental Requirements:** - Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. - Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. - Potential exposure to adverse environmental conditions a. Daily: Exposure to dust, gas, fumes, steam, chemicals, Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc.). **Pay Range:** $28.88 - $38.86 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under direct supervision, assists in dispensing of prescriptions; counts, packages and labels the prescription vials for final verification. Greets patients for receiving prescriptions and uses the cash register for sales of pharmaceuticals. Performs a range of routine administrative tasks and staff support functions for the pharmacy as required. Transcribes verbal prescriptions from doctors' offices at the discretion of the pharmacist on duty. Performs advanced workflow functions independently; prepares topical and oral compounded products using proper required technique. **:** **Essential Duties & Responsibilities including but not limited to:** 1) Performs independently on all essential duties and responsibilities of the outpatient pharmacy tech I. 2) Transcribes verbal prescriptions from doctors' offices at the discretion of the pharmacist on duty. 3) Performs advanced register functions and advanced technique in prescription processing through the outpatient pharmacy system. 4) Prepares topical and oral compounded products using proper required technique. 5) Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals into daily activities. 6) Complies with all Lahey Clinic Policies. 7) Complies with behavioral expectations of the department and Lahey Clinic. 8) Maintains courteous and effective interactions with colleagues and patients. 9) Demonstrates an understanding of the job description, performance expectations, and competency assessment. 10) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 11) Participates in departmental and/or interdepartmental quality improvement activities. 12) Participates in and successfully completes Mandatory Education. 13) Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: High School Diploma or GED Licensure, Certification, Registration: State of Massachusetts Registered Pharmacy Technician; National Certification for Pharmacy Technicians. Skills, Knowledge & Abilities: Ability to understand and follow specific instructions and procedures; Knowledge of procedures and standards for the labeling and dispensing of prescription drugs; Ability to sort, check, count, and verify numbers; Skill in understand and use of PC based cash register; Clerical, word processing, and/or office skills; Skill in the use of personal computers and related software applications. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards. Experience: At least one year of experience in hospital or retail settings. Must be able to demonstrate the ability to learn the skills, knowledge and abilities as described. **Pay Range:** $26.25 - $35.33 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the picking, packing, shipping, and daily operations for our supply chain team. Our goal is to provide the highest level of service and become the operational hub for all of our member institutions. Job Description:Primary Responsibilities:Responsible for supply chain operations in the pharmacy, warehouse, and loading docks including, but not limited to: (essential) Staging product for deliveries Coordinating with pharmacy and delivery service personnel to ensure accurate transfers Receiving product from delivery companies Stocking of items in designated areas within the warehouse Pick, pack, and ship packages of various sizes Material handling:receiving, unloading, and stocking shelvesinventory cycle countsproduct organization and stock rotation Maintaining and procuring inventory of packaging and pharmacy supplies. (essential) Maintenance and filing of required recordkeeping and logs (essential) Safe operation of equipment essential to safely and accurately complete assigned duties, including dollies or motorized equipment (essential) Communicates any problems to the supervisor including issues with the merchandise location system or with the merchandise being loaded/unloaded (essential) Cleans up and disposes of boxes, packing material, and pallets, as well as routine cleaning and maintenance of pharmacy and loading dock areas, including pharmacy equipment. (essential) Participates in ongoing training regarding technology upgrades and new systems applicable to the position (essential) Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals Rotates through different departments, as necessary, to meet the demands of the business Required Qualifications:High School diploma or GED required. Registration with the Massachusetts Board of Pharmacy as a Registered Pharmacy Technician or Pharmacy Technician Trainee. 1+ years related work experience in pharmacy. Experience with computer systems require d, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Inventory, shipping & delivery, and/or pharmacy fulfillment experience. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor /manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements:Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators , lead coordinator /supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc. - Health Care Worker Status may vary by department Sensory Requirements:Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Telephone, Background Noise. Physical Requirements:Heavy work: Exerting up to 100 pounds of force frequently to move objects. Use of machinery, including forklift, power pallet jack, and manual pallet jack Most elements of the job are active, and the employee will be required to stand for periods of time or move throughout the hospital campus This job requires frequent movement. Occasional sedentary work with keyboard use. Pay Range: $27. 00 - $36. 34The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**Job Summary:** The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. **Essential Responsibilities:** 1. Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. 2. Develop and master an understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and communicate all data needed to facilitate prior authorization approvals. Convey status updates as appropriate including information with appeals. 3. Provides exceptional customer service to internal and external customers. Resolves any customer requests in a timely and accurate manner. Escalates complaints accordingly; maintains frequent contact with patient, provider and pharmacy staff. 4. Build productive trust relationships with customers through interactions at pharmacy counter and bedside. 5. Participates in quality initiatives and process improvement efforts for prescription requests, prior authorizations, education for providers and staff and pharmacy updates. 6. Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. 7. Assists with inventory, including receiving, appropriate storage and stocking merchandise and medications. 8. Promote patient health by offering available expanded pharmacy services such as (but not limited to), delivery, vaccination, synchronization and mobile app utilization. 9. Handle returns of merchandise and immediately notify pharmacists of any issues that may warrant prescription returns 10. Delivery of medications to bedside in a timely manner to improve discharge times and ensure patients leave with their medications prior to discharge. This includes effective communication to ensure proper change of custody of medication and setting standards across the health system **Required Qualifications:** 1. High School diploma or GED required. 2. 0-1 years related work experience required in work experience in sales / direct customer service. 3. Licensed as a Massachusetts Registered Pharmacy Technician Trainee upon employment (upon candidate selection, assistance in obtaining this license will provided by pharmacy leadership) 4. As required by 247 CMR 8.03 (5) Pharmacy Technician trainees must submit for pharmacy technician license after completing 500 hours but before 1500 hours or 1 year of service (whichever comes first) 5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Experience in fast paced environment with ability to manage many customers at once 2. Experience in healthcare or Retail Pharmacy preferred. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc.) **Competencies:** 1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $19.00 - $19.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: The Retail Pharmacy Technician Trainee is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. Technician's duties include preparing take home medications, compounding, inventory management, utilizing various equipment and technology available in the pharmacy, performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the retail technician will participate in training and orientation of new technicians and pharmacy students and bedside delivery to patients. :Job Description:Essential Responsibilities:Renews routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. Responds efficiently to formulary and medication assistance program inquiries and prioritizes efforts to address needs effectively and safely. Assists with the BIDMC transition of care program. Assists with medication reconciliations. Investigates and resolves prescription issues and communicates directly with patients providing clarification on directions for prescriptions. Required Qualifications: High School diploma or GED required. Bachelor's degree preferred. License Mass Registered Pharmacy Tech preferred. , or Registration Pharmacy Technician Trainee required. , or Certificate 1 Certfied Pharmacy Technician preferred. 1-3 years related work experience required in Healthcare or Retail Pharmacy. Knowledge of prior-authorization workflows, payer relations, prescription claims adjudication, and general reimbursement procedures. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Experience with prior authorizations. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $19. 00 - $19. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Job Summary: The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Essential Responsibilities: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. Develop and master an understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and communicate all data needed to facilitate prior authorization approvals. Convey status updates as appropriate including information with appeals. Provides exceptional customer service to internal and external customers. Resolves any customer requests in a timely and accurate manner. Escalates complaints accordingly; maintains frequent contact with patient, provider and pharmacy staff. Build productive trust relationships with customers through interactions at pharmacy counter and bedside. Participates in quality initiatives and process improvement efforts for prescription requests, prior authorizations, education for providers and staff and pharmacy updates. Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Assists with inventory, including receiving, appropriate storage and stocking merchandise and medications. Promote patient health by offering available expanded pharmacy services such as (but not limited to), delivery, vaccination, synchronization and mobile app utilization. Handle returns of merchandise and immediately notify pharmacists of any issues that may warrant prescription returns Delivery of medications to bedside in a timely manner to improve discharge times and ensure patients leave with their medications prior to discharge. This includes effective communication to ensure proper change of custody of medication and setting standards across the health system Required Qualifications: High School diploma or GED required. 0-1 years related work experience required in work experience in sales / direct customer service. Licensed as a Massachusetts Registered Pharmacy Technician Trainee upon employment (upon candidate selection, assistance in obtaining this license will provided by pharmacy leadership) As required by 247 CMR 8.03 (5) Pharmacy Technician trainees must submit for pharmacy technician license after completing 500 hours but before 1500 hours or 1 year of service (whichever comes first) Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Experience in fast paced environment with ability to manage many customers at once Experience in healthcare or Retail Pharmacy preferred. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc.) Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $19.00 - $19.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. We are seeking a highly motivated, energetic, and experienced individual that will build and manage our inventory and logistics team. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees.The Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the BILH outpatient pharmacy network. Job Description:Essential Responsibilities: Enters new and refill orders in an accurate and timely manner.Resolves all PBM related billing problems and issues.Handle phone inquiries and initial prescription intake.Multidisciplinary responsibilities including communication with providers, prescribers, and patients Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization.Responsible for answering inbound calls and assisting customers with pharmacy-related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. Escalates calls to pharmacists for clinical inquiries and escalates grievances to supervisor.Maintains new and existing patient profiles and enters new prescriptions into patient profiles.Answers, screens, and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and use independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed.Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs.Support health care providers with required prior authorization and required appeals. Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process Required Qualifications:High School diploma or GED required. Registration Mass Registered Pharmacy Tech required.1-3 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:(CPht) Certified Pharmacy Technician preferred.Call center, Pharmacy data entry, and PBM billing experience.Bilingual verbal and written communication.Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $26.00 - $34.99The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician assists Pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions. Job Description:Essential Responsibilities: 1. Supports all aspects of the pharmacy fulfillment process including accurately filling/counting prescriptions, processing payment utilizing the POS system. Packages, processes, tracks, and communicates delivery of prescription orders including addressing problems/issues with delivery process.2. Maintaining and procuring inventory of packaging and pharmacy supplies.3. Routine cleaning and maintenance of pharmacy and loading dock areas, including pharmacy equipment.4. Maintenance and filing of required recordkeeping/logs.5. All other duties assigned by the Central Fill Pharmacy manager or designee.Required Qualifications:1. High School diploma or GED required.2. Pharmacy Technician (Massachusetts) - Massachusetts Board of Pharmacy3. 1-3 years related work experience required.4. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:340B experience.Inventory, shipping & delivery, and/or Rx fulfillment experience.Previous pharmacy work experience in high volume store.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $26.00 - $34.99The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Paid Pharmacy Technician Training at BILH - Launch Your Career! Now hiring at Beth Israel Deaconess Medical Center (Needham/Milton), Mount Auburn Hospital (Cambridge), BILH Bowdoin (Dorchester) and BILH Direct (Westwood). Beth Israel Lahey Health (BILH) offers a 4-5 month paid training program to become a certified Pharmacy Technician. Learn through online classes and hands-on experience at one of our hospital or retail sites. Program Highlights: Earn While You Learn: Earn a full-time wage while completing the Pharmacy Technician University program (approx. 4-5 months). Become Certified: We prepare you for the MA Pharmacy Technician license and a position upon program completion and passing the exam. Structured Training: 40 hours/week (32 hours on-site at a BILH facility, 8 hours remote online learning). Real-World Experience: Combine weekly online lessons with practical experience alongside healthcare professionals. Locations Include: Hospitals: Beth Israel Deaconess Medical Center (Boston, Needham and Milton) Joslin Diabetes Center, Lahey Hospital Medical Center, Mount Auburn Hospital, New England Baptist Hospital, Winchester Hospital. Retail Pharmacies: BILH Shapiro (Boston), BILH Bowdoin (Dorchester), BILH Direct (Westwood). Qualifications: Proficient in English. High School Diploma or equivalent. Commitment to the full-time training program and 1 year of subsequent full-time employment. Desirable traits: adaptability, dependability, detail-oriented. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over. Social/Environmental Requirements: Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. Potential exposure to adverse environmental conditions Several times a week: Exposure to dust, gas, fumes , steam, chemicals, Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens. Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual clarity Physical Requirements: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. This job requires constant walking, standing, Keyboard use, Endurance-working up to 5-6 hours without a break, frequent sitting, bending neck, bending waist, Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height. There may be occasional Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs. Rarely there may be Lifting and carrying items weighing up to 50 lbs, Pushing items weighing up to 75 lbs. Pay Range: $19. 00 - $19. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description:Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. Develop and master an understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and communicate all data needed to facilitate prior authorization approvals. Convey status updates as appropriate including information with appeals. Provides exceptional customer service to internal and external customers. Resolves any customer requests in a timely and accurate manner. Escalates complaints accordingly, maintains frequent contact with patient, provider and pharmacy staff. Build productive trust relationships with customers through interactions at pharmacy counter and bedside. Participates in quality initiatives and process improvement efforts for prescription requests, prior authorizations, education for providers and staff and pharmacy updates. Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Assists with inventory, including receiving, appropriate storage and stocking merchandise and medications. Promote patient health by offering available expanded pharmacy services such as (but not limited to), delivery, vaccination, synchronization and mobile app utilization. Handle returns of merchandise and immediately notify pharmacists of any issues that may warrant prescription returns. Delivery of medications to bedside in a timely manner to improve discharge times and ensure patients leave with their medications prior to discharge. This includes effective communication to ensure proper change of custody of medication and setting standards across the health system Required Qualifications:High School diploma or GED required. 0-1 years related work experience required in work experience in sales / direct customer service. Licensed as a Massachusetts Registered Pharmacy Technician Trainee upon employment (upon candidate selection, assistance in obtaining this license will provided by pharmacy leadership) As required by 247 CMR 8. 03 (5) Pharmacy Technician trainees must submit for pharmacy technician license after completing 500 hours but before 1500 hours or 1 year of service (whichever comes first) Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Experience in fast paced environment with ability to manage many customers at once Experience in healthcare or Retail Pharmacy preferred. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc. ) Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements:1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. Potential exposure to adverse environmental conditions Daily: Exposure to dust, gas, fumes, steam, chemicals. 4. Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc- Health Care Worker Status may vary by department Sensory Requirements:Close work (paperwork, visual examination), Color vision/perception, Visual clarity Physical Requirements:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus. This job requires frequent sitting, walking, standing, Fine Manipulation using both hands, Keyboard use. Rarely there may be Pushing/Pulling using both hands. Pay Range: $19. 00 - $19. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Job Summary: Follow established policies and procedures to perform a variety of routine technical and clerical support tasks that are integral to the operation of the pharmacy department. Tasks include, but are not limited to, preparation and distribution of unit dose medications, sterile & non-sterile preparation, and stock orders. Responsible for the preparation and delivery of pharmaceutical supplies and medications in accordance with the laws and regulations of the Massachusetts Board of Registration in Pharmacy, Massachusetts Department of Public Health, and other regulatory agencies as applicable. Essential Responsibilities: Restocks floor stock/automated dispensing machines. Enters charges/credits against patient profile to ensure an accurate bill. Monitors medication order reports to assign medication to an automated dispensing machine. Delivers all medication in compliance with all DEA, DPH & State Board of Pharmacy regulations Prepares and delivers IV medications in accordance with Federal USP797 & USP 800 standards. Maintains records pertaining to IV admixtures, maintains cleanliness in sterile areas, and completes QA. Repackages bulk supplies of medications in unit of use packaging in accordance with all Federal USP 795 & USP 800 standards. Checks for expired medications within the pharmacy & automated dispensing cabinets. Ensures that all expired/damaged medications are disposed of in accordance with RCRA, OSHA & NIOSH regulations. Required Qualifications: High School diploma or GED required. License Mass Registered Pharmacy Tech required., or Registration Pharmacy Technician Trainee required., and Certificate 1 EXCPT required., or Certificate 2 Pharm Tech Cert Board required., and CPhT for EXCPT or PTCB is required within 60 days of hire. 0-1 years related work experience required. Pharmacy Technicians must be licensed with the Massachusetts Board of Pharmacy and certified through PTCB or EXCPT. Pharmacy Technicians in Training must become licensed with the Massachusetts Board of Pharmacy and become certified through PTCB or ExCPT within 60 days of hire. Employee must remain in good standing with the Massachusetts Board of Registration of Pharmacy including maintenance of registration and fees. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Three to six months as a Pharmacy Technician in a hosptial or retail setting. Has the ability to perform simple and complex pharmaceutical calculations. Develops familiarity with medications: their generic and trade names, methods of administration, and conversion between metric and apothecary systems Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $26.50 - $35.67 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the picking, packing, shipping, and daily operations for our supply chain team. Our goal is to provide the highest level of service and become the operational hub for all of our member institutions. **Job Description:** **Primary Responsibilities:** 1. Responsible for supply chain operations in the pharmacy, warehouse, and loading docks including, but not limited to: + Staging product for deliveries + Coordinating with pharmacy and delivery service personnel to ensure accurate transfers + Receiving product from delivery companies + Stocking of items in designated areas within the warehouse + Pick, pack, and ship packages of various sizes + Material handling: receiving, unloading, and stocking shelves, inventory cycle counts, product organization and stock rotation 2. Maintaining and procuring inventory of packaging and pharmacy supplies. 3. Maintenance and filing of required recordkeeping and logs. 4. Safe operation of equipment essential to safely and accurately complete assigned duties, including dollies or motorized equipment. 5. Communicates any problems to the supervisor including issues with the merchandise location system or with the merchandise being loaded/unloaded. 6. Cleans up and disposes of boxes, packing material, and pallets, as well as routine cleaning and maintenance of pharmacy and loading dock areas, including pharmacy equipment. 7. Participates in ongoing training regarding technology upgrades and new systems applicable to the position. 8. Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals Rotates through different departments, as necessary, to meet the demands of the business. **Required Qualifications:** 1. High School diploma or GED required. 2. Registration with the Massachusetts Board of Pharmacy as a Registered Pharmacy Technician or Pharmacy Technician Trainee. 3. 2+ years related work experience in pharmacy. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** Inventory, shipping & delivery, and/or pharmacy fulfillment experience. **Competencies:** **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor /manager. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions **Health Care Status:** HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators , lead coordinator /supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc.- _Health Care Work_ _e_ _r Status may vary by departm_ _e_ _nt_ Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Telephone, Background Noise. Physical Requirements: Heavy work: Exerting up to 100 pounds of force frequently to move objects. Use of machinery, including forklift, power pallet jack, and manual pallet jack Most elements of the job are active, and the employee will be required to stand for periods of time or move throughout the hospital campus This job requires frequent movement. Occasional sedentary work with keyboard use. **Pay Range:** $27.00 - $36.34 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**