Pharmacy Internship jobs at Beth Israel Lahey Health

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: The Retail Staff Pharmacist is responsible for the quality assurance of the provided pharmacy services. Ensures the correct medications are dispensed to the correct patients in the efficient and safe manner as promised. Medication compliance monitoring, chronic disease state management, patient consultation, and provider communications are a part of daily tasks. This position is a part of the interdisciplinary team that includes clinical pharmacists, technician supervisors, mail, and delivery department managers. **Job Description:** **Essential Responsibilities:** 1. Performs quality assurance of prescriptions and medications to dispense. 2. Performs clinical assessments and reassessments and performs and documents clinical interventions per protocol. 3. Dispenses prescribed medications, drugs, and other pharmaceuticals for patient care: reviews prescriptions issued by physician, or other authorized prescriber to assure accuracy; directs pharmacy workers engaged in packaging, and labeling pharmaceuticals; answers questions and provides information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals. 4. Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs. 5. Enters data such as patient name, prescribed medication and cost, to maintain pharmacy files, charge system, and inventory. 6. Assays medications to determine identity, purity, and strength. 7. Participates as a member of various Quality Management Committees to provide quality management oversight to the pharmacy operations and client satisfaction. 8. The Retail Staff Pharmacist oversees the pharmacy technicians and workflow; intervenes and follows protocol when necessary to correct information. 9. Instructs interns and other medical personnel on matters pertaining to pharmacy. **Required Qualifications:** 1. Bachelor's degree required. Doctoral degree in Pharmacy (Pharm D) preferred. 2. License Massachusetts Pharmacist required. 3. 0-1 years related work experience required. 4. Possesses knowledge in drug information, disease state management, and legal requirements of pharmacy practices. 5. Understanding of insurance and adjudication processes. 6. Working knowledge of inventory processes. 7. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. **Preferred Qualifications:** 1. Experience in retail or academic outpatient pharmacy and experience in 340B pharmacy setting. 2. Board of Pharmacy Specialty Certification. 3. Pharmacy management experience. **Competencies:** 1. **Decision Making:** Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. 2. **Problem Solving:** Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. 3. **Independence of Action:** Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. 4. **Written Communications:** Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. 5. **Oral Communications:** Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. 7. **Team Work:** Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. 8. **Customer Service:** Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $58.00 - $73.56 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Home Infusion Pharmacist acts as both a clinical & operational representative of the Home Infusion Pharmacy to ensure that the products and services offered to patients meet or exceed the standards outlined by state Boards of Pharmacies, Federal Regulations, as well as the United States Pharmacopeia. The Home Infusion Pharmacist will work as part of an interdisciplinary team to ensure the delivery of appropriate, safe & timely compounded medications, non-compounded medications & infusion supplies. **Job Description:** **Primary Responsibilities:** 1. Practices in accordance with the state and federal laws, rules, and regulations, including but not limited to Massachusetts Board of Registration in Pharmacy, Department of Public Health, the Food and Drug Administration, the Drug Enforcement Administration, and the United States Pharmacopeia. 2. Maintains certification and credentials in accordance with the Board of Registration of Pharmacy and adheres to policies and procedures. 3. Reviews and verifies medication orders. 4. Provides education on medication & their administration to patients, their caregivers as well as nursing staff. 5. Creates patient care plan & documents progress towards goals. 6. Collaborates as part of an interdisciplinary team to advocate for patient outcomes & adherence to therapies. 7. Reviews / interprets lab orders to make decisions on medication changes or recommendations on medication changes. 8. Documents and communicates pertinent patient information and discussions with the healthcare team and pharmacy staff. 9. Compounds, checks and verifies sterile compounded products. Prepares, checks and verifies non-sterile products, pumps and supplies. 10. Supervises the activities of students, technicians, and residents within the pharmacist area of practice. 11. Participates in the onboarding and training of new hires and precepts pharmacy students and/or residents through core clinical rotations or learning experiences. 12. Participates in department initiatives including: Performance Improvement, Policy & Procedure review, Workflow Assessment & Enhancement, and Financial Performance. 13. Participates in on-call rotation. **Required Qualifications:** - Active MA Pharmacist Registration. - 3 Years Sterile Compounding Experience. - Ability to develop strong relationships with diverse groups of professionals. - Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** - Completion of PGY-1- Pharmacy Residency - Board Certification- Compounded Sterile Preparations **Competencies:** - Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. - Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. - Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. - Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. - Oral Communications: Ability to comprehend and converse in English to communicate effectively with staff, patients, families and external customers. - Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. - Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. - Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. - Adaptability: Ability to work in a fast-paced environment and adapt to acute change. **Social/Environmental Requirements:** - Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. - Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. - Potential exposure to adverse environmental conditions Daily: Exposure to dust, gas, fumes, steam, chemicals, Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc.). - Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity feet, Conversation, Monitoring Equipment, Telephone, and Background Noise. Physical Requirements: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. This job requires constant walking, Endurance-working up to 4-6 hours without a break, frequent sitting, standing, twisting neck, twisting waist, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, pushing items weighing up to 10 lbs. There may be occasional bending neck, bending waist, Fine Manipulation using both hands, Pushing/Pulling using both hands. **Pay Range:** $128,960.00 USD - $170,560.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: The Retail Staff Pharmacist is responsible for the quality assurance of the provided pharmacy services. Ensures the correct medications are dispensed to the correct patients in the efficient and safe manner as promised. Medication compliance monitoring, chronic disease state management, patient consultation, and provider communications are a part of daily tasks. This position is a part of the interdisciplinary team that includes clinical pharmacists, technician supervisors, mail, and delivery department managers. Job Description:Essential Responsibilities: Performs quality assurance of prescriptions and medications to dispense.Performs clinical assessments and reassessments and performs and documents clinical interventions per protocol.Dispenses prescribed medications, drugs, and other pharmaceuticals for patient care: reviews prescriptions issued by physician, or other authorized prescriber to assure accuracy; directs pharmacy workers engaged in packaging, and labeling pharmaceuticals; answers questions and provides information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals.Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.Enters data such as patient name, prescribed medication and cost, to maintain pharmacy files, charge system, and inventory.Assays medications to determine identity, purity, and strength.Participates as a member of various Quality Management Committees to provide quality management oversight to the pharmacy operations and client satisfaction.The Retail Staff Pharmacist oversees the pharmacy technicians and workflow; intervenes and follows protocol when necessary to correct information.Instructs interns and other medical personnel on matters pertaining to pharmacy.Required Qualifications:Bachelor's degree required. Doctoral degree in Pharmacy (Pharm D) preferred. License Massachusetts Pharmacist required.0-1 years related work experience required.Possesses knowledge in drug information, disease state management, and legal requirements of pharmacy practices.Understanding of insurance and adjudication processes.Working knowledge of inventory processes.Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.Preferred Qualifications:Experience in retail or academic outpatient pharmacy and experience in 340B pharmacy setting.Board of Pharmacy Specialty Certification.Pharmacy management experience.Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $120,640.00 USD - $153,001.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: The Retail Staff Pharmacist is responsible for the quality assurance of the provided pharmacy services. Ensures the correct medications are dispensed to the correct patients in the efficient and safe manner as promised. Medication compliance monitoring, chronic disease state management, patient consultation, and provider communications are a part of daily tasks. This position is a part of the interdisciplinary team that includes clinical pharmacists, technician supervisors, mail, and delivery department managers. Job Description:Essential Responsibilities: Performs quality assurance of prescriptions and medications to dispense.Performs clinical assessments and reassessments and performs and documents clinical interventions per protocol.Dispenses prescribed medications, drugs, and other pharmaceuticals for patient care: reviews prescriptions issued by physician, or other authorized prescriber to assure accuracy; directs pharmacy workers engaged in packaging, and labeling pharmaceuticals; answers questions and provides information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals.Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.Enters data such as patient name, prescribed medication and cost, to maintain pharmacy files, charge system, and inventory.Assays medications to determine identity, purity, and strength.Participates as a member of various Quality Management Committees to provide quality management oversight to the pharmacy operations and client satisfaction.The Retail Staff Pharmacist oversees the pharmacy technicians and workflow; intervenes and follows protocol when necessary to correct information.Instructs interns and other medical personnel on matters pertaining to pharmacy.Required Qualifications:Bachelor's degree required. Doctoral degree in Pharmacy (Pharm D) preferred. License Massachusetts Pharmacist required.0-1 years related work experience required.Possesses knowledge in drug information, disease state management, and legal requirements of pharmacy practices.Understanding of insurance and adjudication processes.Working knowledge of inventory processes.Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.Preferred Qualifications:Experience in retail or academic outpatient pharmacy and experience in 340B pharmacy setting.Board of Pharmacy Specialty Certification.Pharmacy management experience.Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $0.00 USD - $0.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**Job Summary:** This position acts as a liaison between the specialty/retail pharmacy and the prescribers to document, submit, communicate outcomes and appeal if necessary all pharmacy/medical prior authorizations. Is also involved in all aspects of obtaining patient access to prescribed medication. **Essential Responsibilities:** 1. Understands product and payer reimbursement landscape and prior authorization guidelines and processes. 2. Collects and reviews all data needed pharmacy and/or medical for prior authorization approvals. 3. Resolves insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. 4. Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly; maintains frequent phone contact with patient, provider and pharmacy staff; and clarifies prescription orders with pharmacist and/or clinician as appropriate. 5. Serves as the direct patient and provider contact for pharmacy benefit information, clinical and program information. 6. Coordinates services with providers, specialty pharmacies and national account managers to improve turnaround time for patients. 7. Communicates directly with patients to assist them in the awareness of their medications and coordinate teaching visits. 8. Manage multiple strategic initiatives simultaneously and reprioritize where necessary and independently and effectively resolves complex accounts, and determine methods and procedures on new or special assignments with minimal supervision. 9. Networks with key contacts inside and outside own area of expertise. 10. Provides training and support to inter-departmental associates. **Required Qualifications:** 1. High School diploma or GED required. 2. License Mass Registered Pharmacy Tech preferred., or Registration Pharm Tech Cert Board preferred. 3. 1-3 years related work experience required in prior authorization. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. PTCB certification 2. Specialty Pharmacy experience and/or prior authorization experience. 3. Knowledge of medication use in RA, GI, transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus. **Competencies:** 1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $27.00 - $36.34 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: The Retail Pharmacy Technician is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. Technician's duties include preparing take home medications, compounding, inventory management, utilizing various equipment and technology available in the pharmacy, performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the retail technician will participate in training and orientation of new technicians and pharmacy students and bedside delivery to patients. Job Description: Essential Responsibilities: Renews routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. Responds efficiently to formulary and medication assistance program inquiries and prioritizes efforts to address needs effectively and safely. Assists with the BIDMC transition of care program. Assists with medication reconciliations. Investigates and resolves prescription issues and communicates directly with patients providing clarification on directions for prescriptions. Required Qualifications: High School diploma or GED required. Bachelor's degree preferred. License Mass Registered Pharmacy Tech preferred., or Registration Pharmacy Technician Trainee required., or Certificate 1 Certfied Pharmacy Technician preferred. 1-3 years related work experience required in Healthcare or Retail Pharmacy. Knowledge of prior-authorization workflows, payer relations, prescription claims adjudication, and general reimbursement procedures. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Experience with prior authorizations. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $24.00 - $32.30 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: The Retail Pharmacy Technician is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. Technician's duties include preparing take home medications, compounding, inventory management, utilizing various equipment and technology available in the pharmacy, performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the retail technician will participate in training and orientation of new technicians and pharmacy students and bedside delivery to patients. Job Description:Essential Responsibilities: Renews routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions.Responds efficiently to formulary and medication assistance program inquiries and prioritizes efforts to address needs effectively and safely.Assists with the BIDMC transition of care program.Assists with medication reconciliations.Investigates and resolves prescription issues and communicates directly with patients providing clarification on directions for prescriptions.Required Qualifications:High School diploma or GED required. Bachelor's degree preferred. License Mass Registered Pharmacy Tech preferred., or Registration Pharmacy Technician Trainee required., or Certificate 1 Certfied Pharmacy Technician preferred.1-3 years related work experience required in Healthcare or Retail Pharmacy.Knowledge of prior-authorization workflows, payer relations, prescription claims adjudication, and general reimbursement procedures.Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:Experience with prior authorizations.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $24.00 - $32.30The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Specialty Pharmacy LiaisonJob Description:Job Summary: This position acts as a liaison between the specialty/retail pharmacy and the prescribers to document, submit, communicate outcomes and appeal if necessary all pharmacy/medical prior authorizations. Is also involved in all aspects of obtaining patient access to prescribed medication. Essential Responsibilities: Understands product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and reviews all data needed pharmacy and/or medical for prior authorization approvals. Resolves insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly; maintains frequent phone contact with patient, provider and pharmacy staff; and clarifies prescription orders with pharmacist and/or clinician as appropriate. Serves as the direct patient and provider contact for pharmacy benefit information, clinical and program information. Coordinates services with providers, specialty pharmacies and national account managers to improve turnaround time for patients. Communicates directly with patients to assist them in the awareness of their medications and coordinate teaching visits. Manage multiple strategic initiatives simultaneously and reprioritize where necessary and independently and effectively resolves complex accounts, and determine methods and procedures on new or special assignments with minimal supervision. Networks with key contacts inside and outside own area of expertise. Provides training and support to inter-departmental associates. Required Qualifications:High School diploma or GED required. License Mass Registered Pharmacy Tech preferred. , or Registration Pharm Tech Cert Board preferred. 1-3 years related work experience required in prior authorization. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:PTCB certification Specialty Pharmacy experience and/or prior authorization experience. Knowledge of medication use in RA, GI, transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus. Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $27. 00 - $36. 34The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Job Summary: The Pharmacy student is under the general supervision of a Clinical Pharmacist while working. He/she is under the specific supervision of the Pharmacy Supervisors and Clinical Pharmacist Supervisors for the technical functions in the operation of the Department of Pharmacy. The primary responsibility in accordance to established policies and procedures is to prepare and distribute medications and IV solutions. Essential Responsibilities: Develops familiarity with medications: generic and trade names, methods of administration, usual dosages, usual dosage schedules and conversion between metric and apothecary systems. Distributes automated dispensing cabinetry with appropriate dosage forms and monitors discharge and transfer lists and removes and transfers bins appropriately. Delivers medications along with appropriate labels. Repackages tablets, capsules and liquid medication, operate re-packaging machine and assigns expiration dates as per policy. Handles and distributes controlled substances and investigational drugs. Prepares topical and irrigation solutions. Restocks floor stock/automated dispensing cabinetry. Checks for expired medications in the pharmacy and in the automated dispensing cabinetry. Inventories and maintains stock levels in the unit dose area and the satellites. Charges and credits medications appropriately in the computer system. Prepares and initiates worklist and labels and assembles drugs and solutions to be compounded. Initiates procedure and demonstrates aseptic technique in compounding of parenteral admixtures in laminar flow hood. Refills OR kits. Prepares through aseptic technique OR related items, cardioplegia solutions and syringes. Maintains stock in the OR pharmacy. Completes all OR related charging/documentation Demonstrates an excellent proficiency in intravenous medication preparation. Prepares both oral and intravenous medications for the use by patients in the clinic. Assists the pharmacist in the preparation of chemotherapeutic agents for patients in the clinic. Aides the pharmacist in the preparation of investigational medications in the clinic. Completes all oncology related charging/documentation. Required Qualifications: Vocational or Technical training required. Registration Pharmacy Student Intern required. 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: Enrolled in an accredited pharmacy degree program and have completed year 2. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $20.00 - $23.50 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: The Pharmacy student is under the general supervision of a Clinical Pharmacist while working. He/she is under the specific supervision of the Pharmacy Supervisors and Clinical Pharmacist Supervisors for the technical functions in the operation of the Department of Pharmacy. The primary responsibility in accordance to established policies and procedures is to prepare and distribute medications and IV solutions. **Job Description:** **Essential Responsibilities:** 1. Develops familiarity with medications: generic and trade names, methods of administration, usual dosages, usual dosage schedules and conversion between metric and apothecary systems. Distributes automated dispensing cabinetry with appropriate dosage forms and monitors discharge and transfer lists and removes and transfers bins appropriately. Delivers medications along with appropriate labels. 2. Repackages tablets, capsules and liquid medication, operate re-packaging machine and assigns expiration dates as per policy. Handles and distributes controlled substances and investigational drugs. Prepares topical and irrigation solutions. 3. Restocks floor stock/automated dispensing cabinetry. Checks for expired medications in the pharmacy and in the automated dispensing cabinetry. Inventories and maintains stock levels in the unit dose area and the satellites. 4. Prepares and initiates worklist and labels and assembles drugs and solutions to be compounded. Initiates procedure and demonstrates aseptic technique in compounding of parenteral admixtures in laminar flow hood. 5. Refills OR kits. Prepares through aseptic technique OR related items, cardioplegia solutions and syringes. Maintains stock in the OR pharmacy. Completes all OR related charging/documentation **Required Qualifications:** 1. Vocational or Technical training in Complted 2nd ty in Pharmacy degree prgrm at accredited College of Pharmacy required. 2. Registration Pharmacy Student Intern required. 3. 0-1 years related work experience required. 4. Must be enrolled in an accredited pharmacy degree program and must have completed year 2. 5. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $21.00 - $21.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: The Pharmacy student is under the general supervision of a Clinical Pharmacist while working. He/she is under the specific supervision of the Pharmacy Supervisors and Clinical Pharmacist Supervisors for the technical functions in the operation of the Department of Pharmacy. The primary responsibility in accordance to established policies and procedures is to prepare and distribute medications and IV solutions. Job Description:Essential Responsibilities: Develops familiarity with medications: generic and trade names, methods of administration, usual dosages, usual dosage schedules and conversion between metric and apothecary systems. Distributes automated dispensing cabinetry with appropriate dosage forms and monitors discharge and transfer lists and removes and transfers bins appropriately. Delivers medications along with appropriate labels.Repackages tablets, capsules and liquid medication, operate re-packaging machine and assigns expiration dates as per policy. Handles and distributes controlled substances and investigational drugs. Prepares topical and irrigation solutions.Restocks floor stock/automated dispensing cabinetry. Checks for expired medications in the pharmacy and in the automated dispensing cabinetry. Inventories and maintains stock levels in the unit dose area and the satellites.Prepares and initiates worklist and labels and assembles drugs and solutions to be compounded. Initiates procedure and demonstrates aseptic technique in compounding of parenteral admixtures in laminar flow hood.Refills OR kits. Prepares through aseptic technique OR related items, cardioplegia solutions and syringes. Maintains stock in the OR pharmacy. Completes all OR related charging/documentation Required Qualifications:Vocational or Technical training in Complted 2nd ty in Pharmacy degree prgrm at accredited College of Pharmacy required. Registration Pharmacy Student Intern required.0-1 years related work experience required.Must be enrolled in an accredited pharmacy degree program and must have completed year 2.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $21.00 - $21.00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

Job Summary: Follow established policies and procedures to perform a variety of routine technical and clerical support tasks that are integral to the operation of the pharmacy department. Tasks include, but are not limited to, preparation and distribution of unit dose medications, sterile & non-sterile preparation, and stock orders. Responsible for the preparation and delivery of pharmaceutical supplies and medications in accordance with the laws and regulations of the Massachusetts Board of Registration in Pharmacy, Massachusetts Department of Public Health, and other regulatory agencies as applicable. Essential Responsibilities: Restocks floor stock/automated dispensing machines. Enters charges/credits against patient profile to ensure an accurate bill. Monitors medication order reports to assign medication to an automated dispensing machine. Delivers all medication in compliance with all DEA, DPH & State Board of Pharmacy regulations Prepares and delivers IV medications in accordance with Federal USP797 & USP 800 standards. Maintains records pertaining to IV admixtures, maintains cleanliness in sterile areas, and completes QA. Repackages bulk supplies of medications in unit of use packaging in accordance with all Federal USP 795 & USP 800 standards. Checks for expired medications within the pharmacy & automated dispensing cabinets. Ensures that all expired/damaged medications are disposed of in accordance with RCRA, OSHA & NIOSH regulations. Required Qualifications: High School diploma or GED required. License Mass Registered Pharmacy Tech required., or Registration Pharmacy Technician Trainee required., and Certificate 1 EXCPT required., or Certificate 2 Pharm Tech Cert Board required., and CPhT for EXCPT or PTCB is required within 60 days of hire. 0-1 years related work experience required. Pharmacy Technicians must be licensed with the Massachusetts Board of Pharmacy and certified through PTCB or EXCPT. Pharmacy Technicians in Training must become licensed with the Massachusetts Board of Pharmacy and become certified through PTCB or ExCPT within 60 days of hire. Employee must remain in good standing with the Massachusetts Board of Registration of Pharmacy including maintenance of registration and fees. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Three to six months as a Pharmacy Technician in a hosptial or retail setting. Has the ability to perform simple and complex pharmaceutical calculations. Develops familiarity with medications: their generic and trade names, methods of administration, and conversion between metric and apothecary systems Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $25.00 - $33.65 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Sterile Products Pharmacy Technician will play a prominent role in providing safe and appropriate pharmacy services to our patients in accordance with the policies and procedures of the state of employment standards set forth in the United States Pharmacopeia (USP), and all other applicable federal & local regulatory entities. The Sterile Products Pharmacy Technician works under the supervision of a registered pharmacist, working in & with all aspects of preparing compounding medication. Under the general supervision of a pharmacist, this role performs pharmacy-related functions in compliance with Home Infusion department policies and procedures to provide optimal pharmaceutical care. **Job Description:** **Primary Responsibilities:** 1. Preparation, storage and distribution of compounded & non compounded items. 2. Inventory control. Completing compliance audits and questionnaires with patients via phone or electronic communication. 3. Performing financial transactions- Insurance billing & patient collections. 4. Providing internal & external customer service. 5. Maintenance of pharmacy records. 6. Ordering, receiving, and inspecting medication and supplies. 7. Follow all company & department policies and procedures. 8. Ability to work in a fast-paced environment and assume different roles & responsibilities. 9. Operate, clean and sanitize equipment and compounding areas. 10. Maintain all housekeeping standards. 11. Calibrate, use and maintain the equipment needed in preparation of compounded items. 12. Ensure/Verify all calculations on compounding records & master formulation records are accurate and correct. 13. Coordinate with pharmacy team members to compound preparations and execute quality assurance procedures. 14. Ensure all compounds are prepared in accordance to the compounding records/master formula records. 15. Follows documentation requirements- ensures records are complete, legible & timely. 16. Demonstrates the ability to identify and understand the variable compounding modalities. Understands the need to consult with the pharmacist or quality team when questions / concerns arise. 17. Assists with Quality Assurance activities including but not limited to monitoring of production environment and testing of compounded batches. 18. Effectively communicates with patients/caregivers to assist with medication procurement. 19. Communicates/Relays information to internal/external customers. 20. Accurately labels, packs and stores products prior to shipment to patients. 21. Perform inventory tasks (identification, ordering, receiving) to ensure proper quantities on hand of needed items. **Required Qualifications:** - High School diploma or GED required. - Active state certification with Board of Registration in Pharmacy in Massachusetts. - 1+ years related work experience required. - Ability to develop strong relationships with diverse groups of professionals. - Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** - National Certification verified by PTCB and ExCPT. - Certified Sterile Compounding Technician (CSPT). - Bachelor's Degree preferred. - Knowledge of Epic. - Previous experience with quality assurance. **Competencies:** - Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. - Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. - Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. - Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. - Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. - Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. - Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. - Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. - Adaptability: Ability to work in a fast-paced environment and adapt to acute change. **Social/Environmental Requirements:** - Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. - Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. - Potential exposure to adverse environmental conditions a. Daily: Exposure to dust, gas, fumes, steam, chemicals, Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc.). **Pay Range:** $28.00 - $38.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. We are seeking a highly motivated, energetic, and experienced individual that will build and manage our inventory and logistics team. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the BILH outpatient pharmacy network. **Job Description:** **Essential Responsibilities:** 1. Enters new and refill orders in an accurate and timely manner. 2. Resolves all PBM related billing problems and issues. 3. Handle phone inquiries and initial prescription intake. 4. Multidisciplinary responsibilities including communication with providers, prescribers, and patients 5. Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization. 6. Responsible for answering inbound calls and assisting customers with pharmacy-related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. Escalates calls to pharmacists for clinical inquiries and escalates grievances to supervisor. 7. Maintains new and existing patient profiles and enters new prescriptions into patient profiles. 8. Answers, screens, and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and use independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed. 9. Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs. 10. Support health care providers with required prior authorization and required appeals. Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process **Required Qualifications:** 1. High School diploma or GED required. 2. Registration Mass Registered Pharmacy Tech required. 3. 1-3 years related work experience required. 4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. (CPht) Certified Pharmacy Technician preferred. 2. Call center, Pharmacy data entry, and PBM billing experience. 3. Bilingual verbal and written communication. **Competencies:** 1. **Decision Making:** Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. 2. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. **Independence of Action:** Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. 4. **Written Communications:** Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $26.00 - $34.99 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Responsible for unit dose distribution including familiarity with medications, dosage forms and storage requirements. May also compound sterile and non-sterile medication preparations. Communicates with pharmacists and nursing staff to ensure timely preparation and delivery of medications. Delivers medications, including controlled substances, to nursing areas and ancillary departments in accordance with established policies and procedures, and DEA and DPH regulations. Job Description:Essential Responsibilities: 1. Restocks automated dispensing machines (ADSs) and floor stock medications. Follows relevant Epic workflows including but not limited to loading medications, dispensing doses, dispense tracking, and fulfilling cart fill items. 2. Delivers all medication in compliance with all DEA, DPH & State Board of Pharmacy regulations. 3. Prepares and delivers IV medications in accordance with Federal USP 797 & USP 800 standards. Maintains records pertaining to IV admixtures, maintains cleanliness in sterile areas, and completes relevant Quality Assurance processes. 4. Compounds non-sterile products and repackages bulk supplies of medications in unit of use packaging in accordance with all Federal USP 795 & USP 800 standards. 5. Checks for expired medications within the pharmacy & automated dispensing cabinets. Ensures that all expired/damaged medications are disposed of in accordance with RCRA, OSHA & NIOSH regulations. 6. Participates in the continued training of and provides mentorship to students and pharmacy technicians. 7. Prepares specialized sterile and/or non-sterile products including TPNs, neonatal, hazardous, and chemotherapeutic & study medications in accordance with Federal USP 797, USP 795, and USP 800 standards. 8. Suggests workflow efficiencies and works with the Technician III staff and Lead technicians to help implement new practices. 9. Maintain staffing in two or more areas of the pharmacy. Required Qualifications:1. High School diploma or GED required. 2. Pharmacy Technician (Massachusetts) - Massachusetts Board of Pharmacy and Pharmacy Technician - Pharmacy Technician Certification Board or Certificate 2 EXCPT. 3. Employee must remain in good standing with the Massachusetts Board of Registration in Pharmacy including maintenance of registration and fees. 4. 1-3 years related work experience required. 5. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:1. 3-6 months experience as a hospital pharmacy technician. 2. Ability to perform simple and complex pharmaceutical calculations. 3. Familiarity with medications: generic and trade names, methods of administration, and conversion between metric and apothecary systems Pay Range: $27. 00 - $36. 34The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the picking, packing, shipping, and daily operations for our supply chain team. Our goal is to provide the highest level of service and become the operational hub for all of our member institutions. **Job Description:** **Primary Responsibilities:** 1. Responsible for supply chain operations in the pharmacy, warehouse, and loading docks including, but not limited to: + Staging product for deliveries + Coordinating with pharmacy and delivery service personnel to ensure accurate transfers + Receiving product from delivery companies + Stocking of items in designated areas within the warehouse + Pick, pack, and ship packages of various sizes + Material handling: receiving, unloading, and stocking shelves, inventory cycle counts, product organization and stock rotation 2. Maintaining and procuring inventory of packaging and pharmacy supplies. 3. Maintenance and filing of required recordkeeping and logs. 4. Safe operation of equipment essential to safely and accurately complete assigned duties, including dollies or motorized equipment. 5. Communicates any problems to the supervisor including issues with the merchandise location system or with the merchandise being loaded/unloaded. 6. Cleans up and disposes of boxes, packing material, and pallets, as well as routine cleaning and maintenance of pharmacy and loading dock areas, including pharmacy equipment. 7. Participates in ongoing training regarding technology upgrades and new systems applicable to the position. 8. Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals Rotates through different departments, as necessary, to meet the demands of the business. **Required Qualifications:** 1. High School diploma or GED required. 2. Registration with the Massachusetts Board of Pharmacy as a Registered Pharmacy Technician or Pharmacy Technician Trainee. 3. 2+ years related work experience in pharmacy. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** Inventory, shipping & delivery, and/or pharmacy fulfillment experience. **Competencies:** **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor /manager. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions **Health Care Status:** HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators , lead coordinator /supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc.- _Health Care Work_ _e_ _r Status may vary by departm_ _e_ _nt_ Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Telephone, Background Noise. Physical Requirements: Heavy work: Exerting up to 100 pounds of force frequently to move objects. Use of machinery, including forklift, power pallet jack, and manual pallet jack Most elements of the job are active, and the employee will be required to stand for periods of time or move throughout the hospital campus This job requires frequent movement. Occasional sedentary work with keyboard use. **Pay Range:** $27.00 - $36.34 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square feet facility in Westwood, MA, provides state of the art pharmacy services to our systems patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced, seasoned certified pharmacy technician that will supervise our technician functions. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Technician Supervisor will be responsible for the overall supervision of the technicians and their associated job functions. Our technical staff are divided into 3 groups and perform a variety of essential function including: outreach and scheduling thru our call center, data entry/billing, and Rx fulfilment. The Technician Supervisor will be responsible for the supervision of one or more of these technician groups depending on business needs. Job Description:Primary Responsibilities:1. Supervises and directs the daily operations for the pharmacy call center and data entry operations, including in/outbound calls, e- mails, electronic (text) and facsimile messages, to ensure that the call center and data entry teams run efficiently and are optimally resourced. (essential)2. Supervises and directs the daily operations of the fulfilment team to ensure that all scheduled Rx's are filled, POS'ed, packaged and shipped on time and according to policy and procedures. 3. Oversees the maintenance, access, and resolves any issues of the associated software and databases used by the technician staff to fulfil their daily duties (i. e. Epic, Compass Rose, Mutare, Avaya, Triose, etc. ) (essential)4. Directs the onboarding, training, and annual verification of new staff. Maintains work aids and training guides for new and existing staffing to ensuring accuracy and consistency. (essential)5. Participates in quality improvement projects and initiatives including but not limited to service excellence training, patient/physician satisfaction surveys, and resource tool development for appointment access. This may entail up to 10% of the job function. (essential)6. Prepares detailed staff schedules. Organizes the work of technical staff, coordinating, and prioritizing workflow. Monitors staff to ensure a consistency of quality on all job functions. . Provides training to develop customer service and problem-solving skills. (essential)7. Works alongside team to assists with all daily pharmacy technician functions and priorities patient care above all else. (essential)8. Work in conjunction with the department leads to identify and resolve any payer related and reimbursement concerns, processing returned, and resolving customer complaints. (essential)9. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: recruiting, interviewing, hiring, termination, corrective action and performance reviews. Will be the direct report for 1 or more groups of technical staff. (essential) Required Qualifications: 1. High School diploma or GED required. Bachelor's degree preferred. 2. Massachusetts Registration as a Pharmacy Technician and National Pharmacy Technician Certification (PTCB)3. 3-5 years related work experience required 4. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases Preferred Qualifications:1. Accredited Specialty Pharmacy, Mail Order, or Call Center experience2. 1-3 years supervisory/management experience3. EPIC, Willow Ambulatory, or Compass Rose EMR experience Competencies:1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. 2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. 3. Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction. 4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas. 5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. 6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas. 7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. 8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner. Social/Environmental Requirements:1. Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required. 2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. 3. Potential exposure to adverse environmental conditionsi. Daily: Exposure to dust,gas,fumes,steam,chemicals. ii. Several times a week: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens. iii. Several times a month: Work at heights(such as scaffolding or ladders). 4. Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, Pay Range: $79,040. 00 USD - $110,240. 00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description:Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. Develop and master an understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and communicate all data needed to facilitate prior authorization approvals. Convey status updates as appropriate including information with appeals. Provides exceptional customer service to internal and external customers. Resolves any customer requests in a timely and accurate manner. Escalates complaints accordingly, maintains frequent contact with patient, provider and pharmacy staff. Build productive trust relationships with customers through interactions at pharmacy counter and bedside. Participates in quality initiatives and process improvement efforts for prescription requests, prior authorizations, education for providers and staff and pharmacy updates. Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Assists with inventory, including receiving, appropriate storage and stocking merchandise and medications. Promote patient health by offering available expanded pharmacy services such as (but not limited to), delivery, vaccination, synchronization and mobile app utilization. Handle returns of merchandise and immediately notify pharmacists of any issues that may warrant prescription returns. Delivery of medications to bedside in a timely manner to improve discharge times and ensure patients leave with their medications prior to discharge. This includes effective communication to ensure proper change of custody of medication and setting standards across the health system Required Qualifications:High School diploma or GED required. 0-1 years related work experience required in work experience in sales / direct customer service. Licensed as a Massachusetts Registered Pharmacy Technician Trainee upon employment (upon candidate selection, assistance in obtaining this license will provided by pharmacy leadership) As required by 247 CMR 8. 03 (5) Pharmacy Technician trainees must submit for pharmacy technician license after completing 500 hours but before 1500 hours or 1 year of service (whichever comes first) Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Experience in fast paced environment with ability to manage many customers at once Experience in healthcare or Retail Pharmacy preferred. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc. ) Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements:1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. Potential exposure to adverse environmental conditions Daily: Exposure to dust, gas, fumes, steam, chemicals. 4. Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc- Health Care Worker Status may vary by department Sensory Requirements:Close work (paperwork, visual examination), Color vision/perception, Visual clarity Physical Requirements:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus. This job requires frequent sitting, walking, standing, Fine Manipulation using both hands, Keyboard use. Rarely there may be Pushing/Pulling using both hands. Pay Range: $19. 00 - $19. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Paid Pharmacy Technician Training at BILH - Launch Your Career! Now hiring at Beth Israel Deaconess Medical Center (Needham/Milton), Mount Auburn Hospital (Cambridge), BILH Bowdoin (Dorchester) and BILH Direct (Westwood). Beth Israel Lahey Health (BILH) offers a 4-5 month paid training program to become a certified Pharmacy Technician. Learn through online classes and hands-on experience at one of our hospital or retail sites. Program Highlights: Earn While You Learn: Earn a full-time wage while completing the Pharmacy Technician University program (approx. 4-5 months). Become Certified: We prepare you for the MA Pharmacy Technician license and a position upon program completion and passing the exam. Structured Training: 40 hours/week (32 hours on-site at a BILH facility, 8 hours remote online learning). Real-World Experience: Combine weekly online lessons with practical experience alongside healthcare professionals. Locations Include: Hospitals: Beth Israel Deaconess Medical Center (Boston, Needham and Milton) Joslin Diabetes Center, Lahey Hospital Medical Center, Mount Auburn Hospital, New England Baptist Hospital, Winchester Hospital. Retail Pharmacies: BILH Shapiro (Boston), BILH Bowdoin (Dorchester), BILH Direct (Westwood). Qualifications: Proficient in English. High School Diploma or equivalent. Commitment to the full-time training program and 1 year of subsequent full-time employment. Desirable traits: adaptability, dependability, detail-oriented. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over. Social/Environmental Requirements: Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. Potential exposure to adverse environmental conditions Several times a week: Exposure to dust, gas, fumes , steam, chemicals, Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens. Health Care Status: HCW 3: Regular provision of service in a patient care area. Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual clarity Physical Requirements: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. This job requires constant walking, standing, Keyboard use, Endurance-working up to 5-6 hours without a break, frequent sitting, bending neck, bending waist, Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height. There may be occasional Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs. Rarely there may be Lifting and carrying items weighing up to 50 lbs, Pushing items weighing up to 75 lbs. Pay Range: $18. 00 - $19. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled