Practice Coordinator jobs at Beth Israel Lahey Health

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Practice Coordinator oversees and facilitates the daily operations of a physician practice. He/She plans and organizes the work of support staff, maintains service standards and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows and interacting with patients, families and other colleagues. **Job Description:** **Principal Duties and Responsibilities** 1. Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access. 2. Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules. 3. In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols. 4. Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request. 5. Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition. 6. Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions. 7. Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned. 8. Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues 9. Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. 10. May analyze variances, and identify revenue opportunities. May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital. **Organizational Responsibilities** 1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. **Patient Safety** 1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i.e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i.e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i.e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED** + High School diploma or GED required. + 3-5 years related work experience required. + Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. + Experience working in a medical or customer service setting preferred. + Knowledge of medical terminology preferred WORKING CONDITIONS 1. Job requires physical stamina; many hours/day on the feet. 2. All staff are expected to cross train and help each other when needed. Job requires some weekends and evenings. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. **Pay Range:** $23.73 - $31.94 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Oversees and facilitates the daily clinical support operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of clinical support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.Contributes to recommendations and decisions related to patient care issues and general practice issues. Makes recommendations on how resources can be used differently and/or more effectively.Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services. Assists in the process of implementing new services.Implements and oversees quality assurance processes and systems in collaboration with the manager.Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues. Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others.Provides ongoing feedback to manager regarding training needs, staff performance and process improvement . Provides feedback to manager in the performance review process for staff.Required Qualifications:High School diploma or GED required.3-5 years related work experience required.Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Age based Competencies:Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $24.98 - $33.62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Practice Coordinator oversees and facilitates the daily operations of a physician practice. Will plan and organize the work of support staff, maintains service standards and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows and interacting with patients, families and other colleagues. **Job Description:** **Primary Responsibilities:** **Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.** **Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules.** **In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols.** **Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request.** **Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition.** **Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions.** **Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.** **Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues** **Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.** **May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital.** **Required Qualifications:** **High School diploma or GED required.** **3-5 years related work experience required.** **Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.** **Experience working in a medical or customer service setting preferred.** **Knowledge of medical terminology preferred.** **Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.** **Experience with computer systems and web based applications is needed.** **EPIC experience is a plus** **Must be certified in CPR.** **Phlebotomy skills helpful.** **Pay Range:** $23.73 - $31.94 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Scheduler will support the Hematology Oncology Department at Beth Israel Deaconess Medical Center in the Longwood area of Boston, MA. This is an onsite position, working Monday through Friday, 8:30am -5:00pm. Once fully trained, the incumbent can work one day remotely a week (Thursday). **Job Description:** Coordinates the scheduling for all patient procedures and services. **Essential Responsibilities:** + Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. + Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurat + Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. + Acts as liaison to with internal departments and external resources and agencies. + Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. **Required Qualifications:** + High School diploma or GED required. + 3-5 years related work experience required. + Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Competencies:** + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. + **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. + **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. + **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Surgical Services Coordinator will support the Orthopedics Department at Beth Israel Deaconess Medical Center in Boston, MA. The schedule for this opening is Monday through Thursday 8am-4:30pm, and Friday 7:30am-4pm. This role has the potential for hybrid work schedule once the probationary period ends and/or the incumbent is fully trained and comfortable with the position. **Job Description:** Provides support for leadership positions and a division or department by leading and coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. **Essential Responsibilities:** + Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. + Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. + Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. + Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. + Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. **Required Qualifications:** + High School diploma or GED required. Associate's degree preferred. + 3-5 years related work experience required. + Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. **Competencies:** + **Decision Making:** Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. + **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. + **Independence of Action:** Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. + **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. + **Team Work:** Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. + **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** + Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. **Pay Range:** $26.51 - $34.98 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Surgical Coordinator is a critical position that has a major impact on direct patient care and the financial success of the practice and organization. This position entails coordinating patient care, all clinic and surgical scheduling functions, and coordinating Workers' Compensation claims for a busy Spine surgeon practice at New England Baptist Hospital in Boston. Candidate should possess good computer & communication skills. The candidate schedules surgeries and works with various departments within the hospital. Collaborates with our OR scheduling team, Pre-Screening Unit, Medical Records, and a variety of specialties. Provides patients with preoperative teaching materials for surgeries done on the Main Campus and other ASC locations as needed. Works with payors and case managers for Workers Compensation cases in negotiating, obtaining fee agreements, and coordinating and facilitating all appointments. Functions in the physician's office to ensure the efficient management of the daily surgical schedule and Workers' compensation cases. Job Description: Pay Range: $23.73 - $42.52 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Scheduler for the Cancer Services department in Peabody. Coordinates the scheduling for patient procedures and services. Related experience required. Job Description: Essential Responsibilities including but not limited to: 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures Required Qualifications: • High School diploma or GED required. • 3-5 years related work experience required. • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Scheduler for the Cancer Services department in Peabody. Coordinates the scheduling for patient procedures and services. Related experience required. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related work experience required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. WE CARE by fostering the wellbeing of a health-focused workplace that supports work-life balance, empathy in understanding others' perspectives, collaboration for extraordinary results, accountability to achieve collective goals, respect for diversity and inclusiveness, and equity by ensuring everyone has the opportunity to reach their full potential. :Under the supervision of the MRI Scheduling Supervisor/Patient Services Facilitator, the MRI Patient Registration Coordinator will assist with the delivery of patient care at Lahey Outpatient Center Danvers, but also at times, in the role of tech aide positioning patients and assisting the technologist as required. Essential Duties & Responsibilities including but not limited to:Greets patients in a prompt and courteous manner. Answers/directs calls and pages when required. Registers patients accurately through the computer to ensure a proper check in process, verifying the patients identification, scanning the health insurance card in EPIC, have the patient sign a consent for treatment/billing, scan documents into EPIC, wristband patient, and verifies and updates all registration, guarantor and insurance fields to ensure eligibility, benefits, copay and preauthorization are all in place. . Collects co-payments and ensures all patients without insurance pay at time of scan. Reconciles collections in EPIC, closes cash draw and delivers payments to the appropriate party before end of shift. Performs MRI safety screening with patient for metal implants and other contraindications. Makes necessary arrangements for outpatient ride assistance. Arranges ambulance service for inpatients to our satellite locations when applicable and transport services for in-house patients. Mails transcribed reports to the patient and/or an additional physician as per patient request at the time of his/her scan. Transcribes, scans and files all outpatient orders into Epic. Reviews orders for accuracy in accordance with MRI Protocol Manual. Sorts and distributes mail. Copies and prepares MRI safety screening form packets. Contacts patients regarding arrangements for cd pickup which are required for radiologist comparison. Processes patient and referring provider requests for MRI results report and CD of images. MRI scheduling/rescheduling of patient appointments. Performs phone MRI safety pre-screening with patient including follow up on: GFR lab results; orbital x-rays and ensures all metal implants and contraindications research has been completed for the day's patients. Documents all important patient correspondence i. e. operative notes, insurance updates and implants which are essential for MRI safety and patient satisfaction. Inpatient scheduling as needed. When call queues are busy, backs up MRI Schedulers on ACD (Automated Call Distribution) system as needed. Emails Radiologist daily coverage schedule to all MRI Department staff. Monitors front office inventory levels and purchases office supplies as necessary. Provides courteous interaction between the MRI Department and referring hospitals/physicians' offices. Works with MRI Scheduling Supervisor/Patient Services Facilitator and Chief Technologist in implementing policies regarding patient care. Completes special projects as requested by management. Reads and responds to all e-mails appropriately and promptly. Maintains clean waiting rooms and coffee station. Completes all annual safety training for MRI and Hospital mandatory Healthstream learning modules. Secondary Responsibilities:Performs technologist aide functions as needed i. e. screens patient, changes patient, assist with lifting/positioning of the patient in preparation for the MRI, obtains CD at end of exam for patient and cleans MRI scanner room. Interviews patients, obtains pertinent clinical history before MRI examination and fully informs patient about the exam. Assists getting the patient changed for their exam. Assists getting the patient in and out of the scan room. Assists Technologist with positioning of patients. Conducts proper discharge of patient. Confirms with the technologist that the patient leaves with the correct CD if applicable. Ensures the stocking of scan rooms and linen closets. Assists claustrophobic, elderly, pediatric and inpatients. Organizational Requirements: Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. Incorporate Lahey Hospital and Medical Center Standards of Behavior and Guiding Principles into daily activities. Comply with all Lahey Hospital and Medical Center Policies. Comply with behavioral expectations of the department and Lahey Hospital and Medical Center. Maintain courteous and effective interactions with colleagues and patients. Demonstrate an understanding of the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education:High school graduate required. Advance education is preferred. Knowledge of PC computer systems, ability to learn basic scheduling software and work with word processing applications. Licensure, Certification & Registration:BLSExperience:3-4 years' experience in a fast-paced health care medical facility setting. Skills, Knowledge & Abilities:Typing speed 50 WPM, third party payor knowledge and insurance background required. Must have exceptional communication and organizational skills to interact with providers, technologists, patients and radiologists. Must be able to work independently as well as in a team. Must be self-motivated and have ability to work in healthcare setting Medical terminology. Must be able to perform research and well as troubleshoot. Must have excellent communication and organizational skills. Must maintain a professional manner and appearance. Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Experienced Surgical Scheduler40 hours per week, approximately 7:30a-4:00p, Managing the Surgical and Endoscopy schedules On-site role Job Description:-Coordinates the scheduling for surgical and endoscopy patient procedures and services. Calls patients and relays surgical times and pre-operative information. -Reviews every surgery scheduled by all surgical departments and makes sure all criteria is met to ensure patient safety. - Assists every surgeon to meet their requested needs not excluding creating orders for inpatient surgeries. -Assists all department OR schedulers to meet their requested needs. - Meets with OR Nursing and Anesthesia to review several days of OR schedules and update them with changes, add-ons and cancellations. -Communicates any system or process changes to all surgical departments. -Checks OR privileges for new surgeons to BILH. -Experience with Epic EHR preferred. Essential Responsibilities including but not limited to:1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. Schedules patients for procedures; testing, nuclear medicine, mammography, intraop ultrasounds, interpreters, intraop monitoring, follow up and wait list process. Create orders for inpatient surgeries. Notify department schedulers and surgeons via email of scheduled procedures. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures Required Qualifications:• High School diploma or GED required. • 3-5 years related experience• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $21. 53 - $28. 97The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**Scheduler 2** **Job Summary:** Coordinates the scheduling for patient procedures and services. **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.** **Primary Responsibilities:** Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. Acts as liaison to with internal departments and external resources and agencies. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** + High School diploma or GED required. + 3-5 years related work experience required. + Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. This job requires constant sitting, Fine Manipulation using both hands, Keyboard use. Rarely there may be Power Grasping using both hands, Pushing/Pulling using both hands **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Under the general direction of the Clinic Manager, performs duties relative to the endoscopy booking process of patients requiring a procedure. Coordinates the various components of the endoscopy scheduling process including: interviewing patients to obtain their procedure preference date, special considerations/requests from the patient; entering this information into the endoscopy scheduling data base; scheduling procedures and performing other clerical duties related to scheduling patients to the Endoscopy, Gastroenterology and Colon & Rectal Surgery Departments. **Essential Duties & Responsibilities including but not limited to:** 1) Manages and communicates information through various processes, which include, but are not limited to the following: computers and telephone/paging systems. 2) Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. 3) Coordinates patient procedures with the anesthesiologist to ensure appropriate room and anesthesia availability. 4) Schedules patient endoscopy procedures into the Endoscopy Scheduling System promptly, in a manner that provides the best possible outcome for the patient, while abiding by departmental protocols and procedures. 5) Prepares surgical schedule for the following day and notifies anesthesia, endoscopy and other appropriate personnel of any patients added on the schedule. 6) Notifies physician, Endoscopy, and/or Anesthesia Department of any changes once the schedule has been finalized and sent out. 7) Coordinates any necessary arrangements with other departments, e.g. Anesthesia, Bronchoscopy and other staff and departments. 8) Mails patient prep instructions, diets, special instructions as indicated by test and, if required, order prep medication through Pocketscripts. 9) Assists co-workers when short-staffed and performs a variety of other duties as assigned. 10) Enters daily statistics into Endoscopy Scheduling System database with expectation of 100% accuracy. 11) Runs daily statistical and error reports from the Endoscopy Scheduling System database (Manage Case Records reports). **Minimum Qualifications:** Education: Junior college or equivalent work experience in a hospital or physician office setting. Completion of Medical Terminology Course or relevant experience. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Strong communication skills and exceptional patient relation and customer service skills are critical. Experience: 2 years experience in medical environment. Familiarity with policies and procedures, understanding of scheduling requirements, medical terminology and knowledge of surgical procedure requirements, computer entry and legalities of signing consents forms with accuracy, and screening of medical and financial information. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Responsible for the efficient organization and operation of scheduling for all patient procedures and services. Oversees the scheduling function and collaborates with the manager/advisor to develop, monitor and maintain systems pertaining to all aspects of the scheduling and billing processes. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** 1) Schedules patients for procedures; post-operative appointments and preparation instructions, follow up and wait list process. 2) Notify patients of scheduled procedures. 3) Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to surgery or procedure. 4) Maintains multiple applications for scheduling of procedures & collection of patient data. 5) Schedules procedure, medical staff & clinical resources. 6) Completes accurate & timely journal entries. 7) Collaborates with both internal & external partners to obtain resources. 8) Maintains physician &/or surgeon's schedule. 9) Registers patient & ensures demographic data is entered accurately. 10) Communicates schedules on a daily basis. Reviews with advisor/manager. Updates staff with revisions. Posts schedules. 11) Acts as liaison to with internal departments and external resources and agencies. 12) Actively provides ongoing training of schedulers in collaboration of manager/advisor. 13) Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: High School Graduate Licensure, Certification, Registration: None Skills, Knowledge & Abilities: + Strong communication and leadership skills with exceptional patient relation and customer service skills. + Familiarity with computer systems and data entry. + Windows Knowledge + Knowledge of medical terminology. + Must have excellent written and verbal communication skills and customer service driven/focused + In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards. Experience: Minimum 3 years' experience in medical environment. Previous experience in a leadership position. **Pay Range:** $23.73 - $31.94 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** This is a full-time, Day shift position with a Variable schedule. Hours will vary between 6am-2:30pm, 7am-3:30pm, 7:30am-4pm and 8:30am-5pm. Rotating Weekends, Rotating holidays and on call is required. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Surgical Coordinator is a critical position that has a major impact on direct patient care and the financial success of the practice and organization. This position entails coordinating patient care, all clinic and surgical scheduling functions, and coordinating Workers' Compensation claims for a busy Spine surgeon practice at New England Baptist Hospital in Boston. Candidate should possess good computer & communication skills. The candidate schedules surgeries and works with various departments within the hospital. Collaborates with our OR scheduling team, Pre-Screening Unit, Medical Records, and a variety of specialties. Provides patients with preoperative teaching materials for surgeries done on the Main Campus and other ASC locations as needed. Works with payors and case managers for Workers Compensation cases in negotiating, obtaining fee agreements, and coordinating and facilitating all appointments. Functions in the physician's office to ensure the efficient management of the daily surgical schedule and Workers' compensation cases. **Job Description:** **Pay Range:** $23.73 - $42.52 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** is Mon-Fri, 8:30-5PM. Contributes to the Hospital's mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays. **Job Description:** **Registration:** 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Completes registrations on inpatient units who may be missing information from their original registration 8. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 9. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. **Scheduling:** 10. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. 11. Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches. 12. Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 13. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 14. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information. 15. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 16. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality and accuracy levels and communicates regularly with the Supervisor and Manager. **Pre-Registration:** 17. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 18. Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required. 19. Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 20. Applies the appropriate guarantor and insurance to each patient visit. 21. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent Licensure, Certification & Registration: None Experience: Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Hybrid based role with a physical location in Boston, MA. Clinical Forms Coordinator Assists with time sensitive clinical forms projects initiated through quality incentives in the department and throughout shared services. Will be support a wide variety of functions related to the medical record forms approval process and other administrative functions. Job Description: Responsibilities: Participates in Medical Record Forms Committee meetings arranging agendas, schedules, and clinical forms' user participation. Supplies templates, tools, and guidance for the development of standardized electronic, paper, and web-based medical record forms. Provides support to clinical form users. Creates and modifies forms using Word, Excel, Adobe, and Acrobat as needed. Updates the Master Forms Catalogue monitoring entry and data accuracy, and providing support to system-wide user groups. Provides liaison communication between several services (Clinical, Legal, Corporate Compliance, and Community Benefit) to ensure completion of forms. Creates Epic careforms, smartphrases, and smartlists for clinical user groups as needed. Monitors existing clinical forms to ensure they meet regulatory and medical safety standards. Fulfills Epic data integrity expectations. Additional Responsibilities: Works with clinical documentation, Health Care Quality, and Medication Safety representatives to identify and resolve clinical data collection inadequacies. Participates in plain language review initiatives. Minimum Qualifications:*Education: High School diploma or GED required.*Experience: 1-4 years related work experience required.Skills, Knowledge & Abilities: Advanced skills with Adobe Acrobat · Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and other web-based applications. Will produce complex documents, perform analysis and maintain databases. Knowledge of Medical terminology ***This position is fully on site at 20 Overland Street Boston MA*** Pay Range: $47,840.00 USD - $64,386.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled