Practice Coordinator jobs at Beth Israel Lahey Health - 88 jobs

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Oversees and facilitates the daily operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. **Job Description:** **Essential Responsibilities:** 1. Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry. 2. Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow. 3. Oversees referral management and billing processes and may provide staff education. Act as a resource for clinicians and staff. Provides regular revenue cycle and volume reports to Manager/Director. 4. Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director. 5. Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement . May provide feedback to Manager in the performance review process for staff. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 3-5 years related work experience required. 3. Experience in a clinical/healthcare setting. 4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Competencies:** 1. **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $24.98 - $33.62 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Clinical Practice Coordinator will support the Interventional Radiology Department at BIDMC in Boston, MA. This is a great opportunity for Medical Assistant, CNA, LNA, and EMT experienced candidates to grow their careers! Job Description: Oversees and facilitates the daily clinical support operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Schedules follow-up appointments and imaging for physicians, coordinates and prioritizes workflow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Works closely with all ambulatory clinics at BIDMC. Essential Responsibilities: Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc. Oversees orientation, training and ongoing competency program for practice assistants and medical assistants. Contributes to recommendations and decisions related to patient care issues and general practice issues. Makes recommendations on how resources can be used differently and/or more effectively. Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services. Assists in the process of implementing new services. Implements and oversees quality assurance processes and systems in collaboration with the manager. Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues. Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others. Provides ongoing feedback to manager regarding training needs, staff performance and process improvement . Provides feedback to manager in the performance review process for staff. Required Qualifications: High School diploma or GED required. 3-5 years related work experience required. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation. Preferred Qualifications: Phlebotomy Certificate. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus Pay Range: $24.98 - $33.62 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Oversees and facilitates the daily clinical support operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of clinical support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.Contributes to recommendations and decisions related to patient care issues and general practice issues. Makes recommendations on how resources can be used differently and/or more effectively.Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services. Assists in the process of implementing new services.Implements and oversees quality assurance processes and systems in collaboration with the manager.Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues. Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others.Provides ongoing feedback to manager regarding training needs, staff performance and process improvement . Provides feedback to manager in the performance review process for staff.Required Qualifications:High School diploma or GED required.3-5 years related work experience required.Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.Preferred Qualifications:Phlebotomy Certificate.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Age based Competencies:Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $24.98 - $33.62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Oversees and facilitates the daily operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry.Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow.Oversees referral management and billing processes and may provide staff education. Act as a resource for clinicians and staff. Provides regular revenue cycle and volume reports to Manager/Director.Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement . May provide feedback to Manager in the performance review process for staff.Required Qualifications:High School diploma or GED required. Associate's degree preferred.3-5 years related work experience required.Experience in a clinical/healthcare setting.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $24.98 - $33.62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**Essential Responsibilities including but not limited to:** 1. Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy. 2. Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames. 3. Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes. 4. Monitors patient waiting areas for cleanliness and appearance. 5. Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards. 6. Works on the scheduling work queues and recall lists by calling patients to set up appointments. **Remote work is available after a successful onboarding process.** **Required Qualifications:** + High School diploma or GED required. + 0-1 years related work experience required. + Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Competencies:** **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Social/Environmental Requirements:** + Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. + Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. + No substantial exposure to adverse environmental conditions **Health Care Status:** Position facilitates the process that may impact patient access to services. **Sensory Requirements:** Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires constant sitting, Fine Manipulation using both hands, Keyboard use. Rarely there may be Power Grasping using both hands, Pushing/Pulling using both hands. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Practice Coordinator oversees and facilitates the daily operations of a physician practice. Will plan and organize the work of support staff, maintains service standards and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows and interacting with patients, families and other colleagues. **Job Description:** **Primary Responsibilities:** **Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.** **Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules.** **In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols.** **Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request.** **Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition.** **Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions.** **Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.** **Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues** **Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.** **May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital.** **Required Qualifications:** **High School diploma or GED required.** **3-5 years related work experience required.** **Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.** **Experience working in a medical or customer service setting preferred.** **Knowledge of medical terminology preferred.** **Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.** **Experience with computer systems and web based applications is needed.** **EPIC experience is a plus** **Must be certified in CPR.** **Phlebotomy skills helpful.** **Pay Range:** $23.73 - $31.94 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

+ Full Time + Exeter, NH 03833 (*********************************************************************************************************** + Posted 3 weeks ago **Core Physicians LLC** Req#15041 **Req#:** 15041 **Full Time,Day Shift** Mon-Fri 8:30a - 5p Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. **Why Join Us** + Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment + Career advancement opportunities and ongoing education support + Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations + Collaborative, physician-led organization that values input and innovation + Free onsite parking and convenient Seacoast New Hampshire locations + Culture grounded in respect, quality, and patient-centered care **Join our Call Center, Fielding Calls for Primary Care offices in the Core Physicians Network (Rockingham County)** **Local Applicants only, 100% remote option once fully trained.** **(training availability during the first few weeks will be 3-4 days including every Monday as a mandatory day to be available)** *****hours will vary based on business/department needs.** Facilitate the process between new patient registration, insurance verification, and referral management. Act as a liaison between physician practices and patients to ensure patients are receiving optimal care. **Requirements:** · High School Diploma or GED **Responsibilities:** 1. Pre-register patients and verify patient demographics and insurance status. Communicate co-pay, deductible and/or co-insurance expectations prior to the scheduled appointment or procedure. 2. Manage and review eligibility through Navicure reports daily. Verify billing insurance company and ensure that the correct PCP is assigned to the patient; contact patients with inaccuracies prior to appointment and update as necessary. 3. Coordinate and schedule all new patient visits for Core Practices. Assist patients with navigating the logistics such as obtaining medical records and changing the PCP with the insurance company. Communicate with practice staff on updates or roadblocks. 4. Obtain referrals/prior authorization as necessary and schedule appointments with Core Specialists under the direction of providers. 5. Identify, track, and trend potential authorization and system issues; communicate issues and develop action plans to address root cause. 6. Act as liaison between patient, practice and insurance company to address issues and come to resolution. Respond to patient phone calls and other communication and staff inquires within the same business day. 7. Grant access to Navicure website as needed and assist in training practice staff. 8. Partner with the coding department to verify eligibility for hospital based services. 9. Act as patient advocate by assisting the patient in navigating our systems. 10. Perform other duties as assigned. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. In this role, under the direction of the Practice Manager, you will be responsible for ensuring efficient and timely scheduling of procedure-based cases, communicating with surgical offices, specialty clinics and clinical staff on a daily basis, and proactively identifying issues related to equipment and staff coverage for surgical care or procedures. Job Description:ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):· Coordinate and schedule surgical and procedural cases. · Serve as a liaison between surgical offices, admitting, anesthesia, nursing staff to ensure efficient scheduling and resource utilization. · Verify case details including procedure type, diagnosis codes, required settings and other special needs prior to scheduling. · Ensure proper sequencing and timing of cases to optimize patient flow and operating room efficiency. · Understand and adhere to block booking policies and daily schedule limits. · Proactively communicate potential conflicts and overbookings to providers and affected surgical offices or clinics. · Provide excellent customer service to clinical staff, surgeons, and administrative counterparts. · Perform occasional maintenance of Epic scheduling templates. · Provides patient education with regards to procedures such as patient prep-instructions· May complete portions of the financial clearing process, including prior authorizations, and insurance referrals for all surgical procedures· May use Craneware and other specialty software for medical necessity and prior authorization checks· Reviews authorization requirements, benefit coverage and cost sharing information for surgical procedures utilizing online provider portals. · Educates patients on cost sharing information and collecting pre-payment and/or referring to Financial Counselors prior to scheduling surgery· May work with a third-party company for image, pathology coordination prior to scheduling surgeries QUALIFICATIONS:· High school diploma or equivalent; post-secondary business coursework preferred. · A minimum of two years' experience in procedural services or other healthcare settings preferred. · Basic understanding of medical terminology. · Strong verbal and written communication skills for effective collaboration with clinical and administrative teams. · Demonstrated proficiency with PC systems and multiple software applications. Epic experience preferred. · Excellent attention to detail and organizational skills. OTHER REQUIREMENTS:· Ability to sit or stand for prolonged periods. · Ability to lift up to 25 lbs. · Manual dexterity for computer uses and office equipment. · Written and verbal fluency in English. · Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values. · Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment Pay Range: $49,358. 00 USD - $66,435. 00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Surgical Coordinator is a critical position that has a major impact on direct patient care and the financial success of the practice and organization. This position entails coordinating patient care, all clinic and surgical scheduling functions, and coordinating Workers' Compensation claims for a busy Spine surgeon practice at New England Baptist Hospital in Boston. Candidate should possess good computer & communication skills. The candidate schedules surgeries and works with various departments within the hospital. Collaborates with our OR scheduling team, Pre-Screening Unit, Medical Records, and a variety of specialties. Provides patients with preoperative teaching materials for surgeries done on the Main Campus and other ASC locations as needed. Works with payors and case managers for Workers Compensation cases in negotiating, obtaining fee agreements, and coordinating and facilitating all appointments. Functions in the physician's office to ensure the efficient management of the daily surgical schedule and Workers' compensation cases. Job Description: Pay Range: $23.73 - $42.52 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Experienced Surgical Scheduler 40 hours per week, approximately 7:30a-4:00p, Managing the Surgical and Endoscopy schedules On-site role **Job Description:** -Coordinates the scheduling for surgical and endoscopy patient procedures and services. Calls patients and relays surgical times and pre-operative information. -Reviews every surgery scheduled by all surgical departments and makes sure all criteria is met to ensure patient safety. - Assists every surgeon to meet their requested needs not excluding creating orders for inpatient surgeries. -Assists all department OR schedulers to meet their requested needs. - Meets with OR Nursing and Anesthesia to review several days of OR schedules and update them with changes, add-ons and cancellations. -Communicates any system or process changes to all surgical departments. -Checks OR privileges for new surgeons to BILH. -Experience with Epic EHR preferred. **Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. Schedules patients for procedures; testing, nuclear medicine, mammography, intraop ultrasounds, interpreters, intraop monitoring, follow up and wait list process. Create orders for inpatient surgeries. Notify department schedulers and surgeons via email of scheduled procedures. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related experience - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Coordinates the scheduling for patient procedures and services. Act as a role model for professionalism, courtesy, and excellent communication on behalf of the Radiation Oncology Dept. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related work experience required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Coordinates the scheduling for patient procedures and services. Act as a role model for professionalism, courtesy, and excellent communication on behalf of the Radiation Oncology Dept. Job Description: Essential Responsibilities including but not limited to: 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures Required Qualifications: • High School diploma or GED required. • 3-5 years related work experience required. • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Experienced Surgical Scheduler40 hours per week, approximately 7:30a-4:00p, Managing the Surgical and Endoscopy schedules On-site role Job Description:-Coordinates the scheduling for surgical and endoscopy patient procedures and services. Calls patients and relays surgical times and pre-operative information. -Reviews every surgery scheduled by all surgical departments and makes sure all criteria is met to ensure patient safety. - Assists every surgeon to meet their requested needs not excluding creating orders for inpatient surgeries. -Assists all department OR schedulers to meet their requested needs. - Meets with OR Nursing and Anesthesia to review several days of OR schedules and update them with changes, add-ons and cancellations. -Communicates any system or process changes to all surgical departments. -Checks OR privileges for new surgeons to BILH. -Experience with Epic EHR preferred. Essential Responsibilities including but not limited to:1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. Schedules patients for procedures; testing, nuclear medicine, mammography, intraop ultrasounds, interpreters, intraop monitoring, follow up and wait list process. Create orders for inpatient surgeries. Notify department schedulers and surgeons via email of scheduled procedures. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures Required Qualifications:• High School diploma or GED required. • 3-5 years related experience• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $21. 53 - $28. 97The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**Scheduler 2** **Job Summary:** Coordinates the scheduling for patient procedures and services. **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.** **Primary Responsibilities:** Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. Acts as liaison to with internal departments and external resources and agencies. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** + High School diploma or GED required. + 3-5 years related work experience required. + Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. This job requires constant sitting, Fine Manipulation using both hands, Keyboard use. Rarely there may be Power Grasping using both hands, Pushing/Pulling using both hands **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Surgical Services Coordinator will support the Orthopedics Department at Beth Israel Deaconess Medical Center in Boston, MA. The schedule for this opening is Monday through Thursday 8am-4:30pm, and Friday 7:30am-4pm. This role has the potential for hybrid work schedule once the probationary period ends and/or the incumbent is fully trained and comfortable with the position. Job Description:Provides support for leadership positions and a division or department by leading and coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Essential Responsibilities: Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $24. 98 - $33. 62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Philanthropy Coordinator for Beth Israel Lahey Health (BILH) provides administrative support including calendar management, preparing presentations, and attending meetings. Serves as a central staff member in major gifts, supporting the major gift officers by managing small cultivation events, managing call lists and actions, managing all prospect activity in Raiser's Edge, running metrics reporting, and coordinating with major gift officers on prospect activity. Also responsible for maintaining revenue Projections. Job Description:Primary Responsibilities: 1. Handles all scheduling and work with meeting space, food services, sometimes with large numbers of participants. Prepares meeting materials. Reserves meeting locations and equipment. Prepares meeting agenda and other materials. Prepares travel arrangements as needed. Records and distributes meeting notes. (essential)2. Answers telephone, takes accurate messages or directs call to appropriate person. Handles written communication with internal and external parties, maintains files. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. (essential)3. Coordinate with Philanthropy Central Services teams for data requests, prospect research, gift acknowledgment and stewardship activities. (essential)4. Provides general administrative support to the Philanthropy Office when needed at the discretion of the hiring manager (essential)5. May perform research as needed and regular screenings of prospect lists. (essential)6. May represent the office and the hospital at events when needed (essential)7. Assists with Philanthropy database requests through Mojo, including new record creation, prospect visits, contact reports, moves management, and proposal data. May be responsible for running weekly metric reports for Director of Philanthropy. (essential)8. Coordinates invitation production, mailing, and response tracking, coordinates the flow of information regarding events, which may include small dinners, galas, golf tournaments, and other cultivation events within the Philanthropy Office, performs administrative and other responsibilities as needed, and travels as necessary to events. (essential) Required Qualifications:1. Bachelor's degree required. 2. 1-3 years related work experience required. 3. Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department. 4. Individual judgment and knowledge of fundraising strategy is essential. 5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Social/Environmental Requirements:1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. No substantial exposure to adverse environmental conditions4. Health Care Status: NHCW: No patient contact. - Health Care Worker Status may vary by department Sensory Requirements:Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity >20 feet, Visual clarity feet, Conversation, Telephone. Physical Requirements:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires frequent sitting, Keyboard use. There may be occasional walking, standing. Pay Range: $50,000. 00 USD - $70,000. 00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Philanthropy Coordinator for Beth Israel Lahey Health (BILH) provides administrative support including calendar management, preparing presentations, and attending meetings. Serves as a central staff member in major gifts, supporting the major gift officers by managing small cultivation events, managing call lists and actions, managing all prospect activity in Raiser's Edge, running metrics reporting, and coordinating with major gift officers on prospect activity. Also responsible for maintaining revenue Projections. (hybrid) Job Description: Primary Responsibilities: 1. Handles all scheduling and work with meeting space, food services, sometimes with large numbers of participants. Prepares meeting materials. Reserves meeting locations and equipment. Prepares meeting agenda and other materials. Prepares travel arrangements as needed. Records and distributes meeting notes. (essential) 2. Answers telephone, takes accurate messages or directs call to appropriate person. Handles written communication with internal and external parties, maintains files. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. (essential) 3. Coordinate with Philanthropy Central Services teams for data requests, prospect research, gift acknowledgment and stewardship activities. (essential) 4. Provides general administrative support to the Philanthropy Office when needed at the discretion of the hiring manager (essential) 5. May perform research as needed and regular screenings of prospect lists. (essential) 6. May represent the office and the hospital at events when needed (essential) 7. Assists with Philanthropy database requests through Mojo, including new record creation, prospect visits, contact reports, moves management, and proposal data. May be responsible for running weekly metric reports for Director of Philanthropy. (essential) 8. Coordinates invitation production, mailing, and response tracking, coordinates the flow of information regarding events, which may include small dinners, galas, golf tournaments, and other cultivation events within the Philanthropy Office, performs administrative and other responsibilities as needed, and travels as necessary to events. (essential) Required Qualifications: 1. Bachelor's degree required. 2. 1-3 years related work experience required. 3. Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department. 4. Individual judgment and knowledge of fundraising strategy is essential. 5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: 1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Social/Environmental Requirements: 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity feet, Conversation, Telephone. Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires frequent sitting, Keyboard use. There may be occasional walking, standing. Pay Range: $50,000.00 USD - $70,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Hours are: 8:30am-5pm, with every-other Weekend for the Emergency Department. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $30.46 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This is a full-time position supporting main check in/check out area. Hours are M-F 8:00-4:30 Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. Job Description: Essential Duties & Responsibilities including but not limited to: Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. Minimum Qualifications: Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled