Registration Representative jobs at Beth Israel Lahey Health

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Identifies, reviews, and interprets third party payments, adjustments, and denials. Initiates corrected claims, appeals and analyzes unresolved third party and self-pay accounts, initiating contacts and negotiating appropriate resolution (internal and external) to ensure timely and maximum payment. Manually and electronically applies insurance payments and works insurance overpayments, credits and undistributed balances. Works directly with the Supervisor, Billing to resolve complex issues and denials through independent research and assigned projects. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Monitors days in A/R and ensures that they are maintained at the levels expected by management. Analyzes work queues and other system reports and identifies denial/non-payment trends and reports them to the Supervisor, Billing. 2. Responds to incoming insurance/office calls with professionalism and helps to resolve callers' issues, retrieving critical information that impacts the resolution of current or potential future claims. 3. Establishes relationships and maintains open communication with third party payor representatives in order to resolve claims issues. 4. Reviews claim forms for the accuracy of procedures, diagnoses, demographic and insurance information, as well as all other fields on the CMS 1500. 5. Reviews and corrects all claims/charge denials and edits that are communicated via Epic, Explanation of Benefits (EOB), direct correspondence from the insurance carrier or others and uses information learned to educate PFS and office staff to reduce future denials and edits of the same nature. Initiates claim rebilling or corrections and obtains and submits information necessary to ensure account resolution/payment 6. Identifies invalid account information (i.e.: coverage, demographics, etc.) and resolves issues. 7. Evaluates delinquent third party accounts and processes based on established protocols for review, payment plan or write-off. 8. Reviews/updates all accounts for write-offs and refunds. 9. Reviews and follows through on all insurance credit balances through take back initiation, refund initiation, and/or payment re-application. 10. Completes all manual and electronic insurance payment posting assignments per the turnaround standards. Reports unfinished assignments to the Supervisor, Billing. 11. Keeps informed of all federal, state, and managed care contract regulations, maintains working knowledge of billing mechanics in order to properly ascertain patients' portion due. 12. Completes all assignments per the turnaround standards. Reports unfinished assignments to the Supervisor, Billing. 13. Handles incoming department mail as assigned. 14. Attends meetings and serves on committees as requested. 15. Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards. 16. Provides and promotes ideas geared toward process improvements within the Central Billing Office. 17. Assists the Supervisor, Billing with the resolution of complex claims issues, denials, appeals and credits. 18. Completes projects and research as assigned. **Minimum Qualifications:** **Education:** High School diploma required **Licensure, Certification & Registration** : Billing Certification preferred **Experience** : 1-2 years of experience in billing or related field **Skills, Knowledge & Abilities:** + Knowledge of basic math and business procedures, normally acquired in high school, to analyze bills. + Knowledge of third party payor reimbursement, eligibility verification process, and government and payor compliance rules. + Ability to organize and plan tasks for timely completion. + Good verbal and written communication skills. + Use of CRT approximately 80-90% of time. + Ability to operate business office equipment. **Preferred Qualifications & Skills:** + Bachelor's degree preferred **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. 24hpw; Night Shift; Rotating weekends and holidays Job Description:Duties/Responsibilities: Responsible for the accurate intake of patient demographics; obtaining reimbursable diagnosis/reason for service; verifying insurances for eligibility and obtaining of preauthorization of insurance provider as required. Obtain all necessary consents/signatures. Distribute to patients all required notifications/documents. Clear patient for co-pay and/or deductibles. Collect payment in accordance with credit and collection policy. Communicate with patient by phone in advance for pre-registration, in order to schedule the patient. Review with Asst. Director then PAC any problem prior to date of service. Perform mobile registration when necessary. Cross train to all registration/admitting areas as needed. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Education/Experience Required: HS Diploma Knowledge of medical terminology, problem-solving techniques, strong interpersonal skills, effective oral and written communication skills, strong keyboarding and basic computer skills. Previous experience with hospital registration system and secretarial experience preferred. Demonstrated ability to function independently with minimal supervision. Possesses good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner. Ability to type at 35 WPM. Registration/Certification: N/A Pay Range: $18. 44 - $32. 35This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. Job Description:Essential Duties & Responsibilities including but not limited to:Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling:9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. Minimum Qualifications:Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: NoneExperience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills:· Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. Job Description:Essential Duties & Responsibilities including but not limited to:Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling:9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. Minimum Qualifications:Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: NoneExperience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills:· Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This is a full-time, Day shift position with a Variable schedule. Hours will vary between 6am-2:30pm, 7am-3:30pm, 7:30am-4pm and 8:30am-5pm. Rotating Weekends, Rotating holidays and on call is required. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. Job Description:Essential Duties & Responsibilities including but not limited to:Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling:9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. Minimum Qualifications:Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: NoneExperience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills:· Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

You will be responsible for completing registration of patients in a behavioral health setting, verifying insurance eligibility, entering insurance authorizations, signing patients in to the hospital, triage of incoming phone calls to the admissions area and providing administrative and clerical support services to management and clinical staff. Obtaining demographic and insurance information in order to complete patient registration in EPIC Orienting patients to the inpatient hospital setting and explaining admission process Complete the admissions process, obtaining patient consent to treatment, explaining legal status and review patient rights Verifying insurance coverage and documenting insurance verification and authorizations Assist in maintaining safety in patient area by responding to patient needs and inquiries, keeping patients informed of admission progress and escorting patients to the unit Provide referral information to patients that do not meet criteria for admission Offer information, referral & crisis intervention service to persons telephoning or visiting the site Other duties as assigned. Qualifications Minimum HS diploma, Bachelors or Associates degree preferred Knowledge of electronic medical records, knowledge of behavioral health insurance coverage Ability to interact with patients and colleagues in a professional manner, good customer service skills, able to multi-task and work in a fast-paced, multi-person office, comfortable with behavioral health patient population Minimum 1-2 years experience in hospital registration/admission/insurance verification Fluent in English with ability to communicate well both verbally and in writing Pay Range: $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so LHMC is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. :Essential Duties & Responsibilities including but not limited to: Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Completes registrations on inpatient units who may be missing information from their original registration8. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 9. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 10. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. 11. Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches. 12. Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 13. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 14. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information. 15. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 16. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:17. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 18. Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required. 19. Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 20. Applies the appropriate guarantor and insurance to each patient visit. 21. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status and payment responsibility and schedules patients with Financial Counseling as needed. Organizational Requirements: 22. Maintain strict adherence to the Lahey Hospital and Medical Center (LHMC) Confidentiality policy. 23. Incorporate LHMC Standards of Behavior and Guiding Principles into daily activities. 24. Comply with all LHMC Policies. 25. Comply with behavioral expectations of the department and LHMC. 26. Maintain courteous and effective interactions with colleagues and patients. 27. Demonstrate an understanding of the job description, performance expectations, and competency assessment. 28. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 29. Participate in departmental and/or interdepartmental quality improvement activities. 30. Participate in and successfully completes Mandatory Education. 31. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications: Education: High school degree or equivalent Licensure, Certification & Registration: NoneExperience: Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Hours are: 8:30am-5pm, with every-other Weekend for the Emergency Department. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. Job Description:Essential Duties & Responsibilities including but not limited to:Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling:9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. Minimum Qualifications:Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: NoneExperience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills:· Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software Pay Range: $20. 50 - $30. 46The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. Under the supervision of the Manager of Patient Access, the Senior Patient Access Representative assists the team according to the department's established policies, procedures, and practices to meet its goals. Interacts routinely with staff, patients, and other departments within the hospital to ensure patient satisfaction with the BILH registration experience. The incumbent will be to assist a team of Patient Access Representatives with training, handling registration-related calls, escalations, and maintaining accurate and timely reports, logs, files, and related information as required. Job Description:Essential Duties & Responsibilities including but not limited to:· Acts as a resource for questions regarding all registration processes both established and new. Performs as a Subject Matter Expert (SME) in the knowledge of private and Government payers including their unique requirements. Fields technical questions and identifies issues/solutions for CCC OPD Registration functions including Eligibility Reports and Registration. · Serves as a role model of professional behavior to the staff within their areas of responsibility and throughout the department, particularly in customer service, quality, attendance, and in achieving departmental goals. · Answers telephone and register patients and update patient's records. Meet department standards relative to ACD policies and efficiencies; help manage voice mail messages within the same business day, registration emails and EHR requests. · Helps with monitoring QA reports to identify training needs & ensure standards are met. Demonstrates collaborative and respectful behavior. · Communicates clearly, concisely, and effectively with the patient and the patient's family. Contributes to a positive patient experience for patients and families through courteous phone greetings and registration activities. Demonstrates a positive, proactive approach required for the implementation of new programs and services that support the department's goals and objectives. Competencies: · Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. · Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents. · Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by the supervisor/manager. · Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. · Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers. · Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations. · Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. · Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Minimum Qualifications:Education: High School diploma or GED required. Associate's degree preferred. Licensure, Certification & Registration: N/AExperience: 1-3 years related work experience required. Skills, Knowledge & Abilities:· Demonstrate collaborative and respectful behavior and partner with all team members to achieve goals. · Receptive to others' ideas and opinions and have a flexible schedule to be able to support department needs. · Demonstrate accurate, clear, and timely verbal and written communication and actively promote teamwork and work ethics and always maintain confidentiality. · Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis, and maintain databases. Pay Range: $21. 53 - $28. 97The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. is Mon-Fri, 8:30-5PM. Contributes to the Hospital's mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays. Job Description:Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Completes registrations on inpatient units who may be missing information from their original registration8. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 9. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 10. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. 11. Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches. 12. Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 13. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 14. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information. 15. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 16. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:17. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 18. Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required. 19. Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 20. Applies the appropriate guarantor and insurance to each patient visit. 21. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status and payment responsibility and schedules patients with Financial Counseling as needed. Minimum Qualifications: Education: High school degree or equivalent Licensure, Certification & Registration: NoneExperience: Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the supervision of the unit manager and according to the established policies and procedures, coordinates all patient and unit communication through a variety of receptionist, clerical, and transcriptionist duties Job Description:Primary Responsibilities1. Acts as a resource to patients, families and visitors upon entering unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance. 2. Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff. 3. Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers message in a timely fashion. 4. Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and in a timely manner. Responsible for the following tasks: a. On transfer of a patient from one unit to another, the unit coordinator will print clinical flow sheets from the sending unit and place them in the chart for the receiving unit to see. b. Notify RN of any written orders that are received. c. Maintain accurate charts and file all paperwork appropriately during each shift. Complete all paperwork in a timely fashion. d. Ensure that there is an ample amount of progress notes in the chart for clinicians to write progress notes on. 5. Maintains established stock levels of clerical supplies. 6. Participates with the orientation of new staff. 7. Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed. 8. Print proxy list daily and update proxy information to current chart if applicable. 9. Performs unit specific tasks as identified on unit checklist. 10. Follow discharge procedures according to checklist. Print required documents and sign off on completed paperwork. 11. Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required. 12. Attends the annual Safety Education Fair. 13. Conducts interviews and follows up with new mothers to ensure that all required information is obtained to create a legal birth certificate. 14. Enters abstracted information into the State Electronic Birth Certificate System. 15. Responds to inquiries from the Registry of Vital Statistics, Cambridge City Hall and other agencies. 16. References applicable Massachusetts laws and vital registry guidelines to determine what information is needed from the patient to assist them in accurately completing paternity papers, denial statements, and social security forms. 17. Performs quality checks and edits of critical birth registry fields to ensure integrity of collected data. 18. Coordinates data between the perinatal areas, new mothers, physicians, and various city halls and state agencies. 19. MA Notary Public. 20. Notary for many areas of the hospital. 21. Acts as a liaison between members of the CareTeam, physicians and other health care providers throughout the hospital and in outside organizations. 22. Fosters effective team performance by informing team members of relevant patient information and changes in prescribed treatments. 23. Communicates with patients, families, physicians, staff and others clearly fostering appropriate interactions for the care of the patient. 24. Acts as a liaison between members of the CareTeam, physicians and other health care providers throughout the hospital and in outside organizations. 25. Fosters effective team performance by informing team members of relevant patient information. 26. Communicates with patients, families, physicians, staff and others clearly fostering appropriate interactions for the care of the patient. 27. Receives, generates and files orders, reports and other patient documents via fax, computer and mail. Manages printed documents and records in a secure and confidential manner. 28. Receives, logs and processes requests for admissions and all transfers. 29. Interviews patient by telephone and/or in person to verify demographic information and to welcome them to the unit. 30. Prepares admission forms, explains admission consent forms and obtains all necessary signatures. Prepares patient wristbands, facesheets and embossed cards as needed. 31. Assures that the patient chart is complete for billing within 24 hours of patient discharge. This involves constant feedback to the physician and the CareTeam regarding the status of the chart. 32. Reviews and analyzes the patient chart for completeness according to Medical Staff Bylaws, JCAHO guidelines and Medical Records guidelines. 33. Communicates with physicians regarding need for completion of aspects of the patient chart. 34. Files reports and other medical records information in a timely and accurate manner, at least on a daily basis. 35. Coordinates the patient discharge from the unit. 36. Arranges for transportation and acquisition of needed supplies prior to discharge. 37. Coordinates the communication of relevant discharge documents and updates the Home Care file in the computer as needed. 38. Enters discharge related orders and time of discharge in the computer in a timely manner. 39. Ensures that office supplies are kept stocked on the unit and coordinates the purchasing of patient supplies and equipment as needed. 40. Manages requests for repairs, replacements or service with Engineering, Biomedical Engineering and other departments. Arranges for the borrowing and lending of materials between Mount Auburn Hospital and other facilities. Required Qualifications1. High school graduate or equivalent2. Previous clerical experience (preferably in a healthcare setting). Medical terminology preferred. 3. An ability to set appropriate priorities and organize work flow. 4. An ability to concentrate and pay attention to detail during frequent interruptions. 5. Strong interpersonal skills necessary to interface with support and professional staff and patients. Pay Range: $19. 00 - $25. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related work experience required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related work experience required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Primarily in Burlington, with an every third Saturday commitment at Lahey Medical Center in Peabody. 40 hours per week Coordinates the scheduling for patient procedures and services within the Infusion department. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related work experience required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Scheduler for the Cancer Services department in Peabody. Coordinates the scheduling for patient procedures and services. Related experience required. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures **Required Qualifications:** - High School diploma or GED required. - 3-5 years related work experience required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Under the general direction of the Clinic Manager, performs duties relative to the endoscopy booking process of patients requiring a procedure. Coordinates the various components of the endoscopy scheduling process including: interviewing patients to obtain their procedure preference date, special considerations/requests from the patient; entering this information into the endoscopy scheduling data base; scheduling procedures and performing other clerical duties related to scheduling patients to the Endoscopy, Gastroenterology and Colon & Rectal Surgery Departments. **Essential Duties & Responsibilities including but not limited to:** 1) Manages and communicates information through various processes, which include, but are not limited to the following: computers and telephone/paging systems. 2) Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. 3) Coordinates patient procedures with the anesthesiologist to ensure appropriate room and anesthesia availability. 4) Schedules patient endoscopy procedures into the Endoscopy Scheduling System promptly, in a manner that provides the best possible outcome for the patient, while abiding by departmental protocols and procedures. 5) Prepares surgical schedule for the following day and notifies anesthesia, endoscopy and other appropriate personnel of any patients added on the schedule. 6) Notifies physician, Endoscopy, and/or Anesthesia Department of any changes once the schedule has been finalized and sent out. 7) Coordinates any necessary arrangements with other departments, e.g. Anesthesia, Bronchoscopy and other staff and departments. 8) Mails patient prep instructions, diets, special instructions as indicated by test and, if required, order prep medication through Pocketscripts. 9) Assists co-workers when short-staffed and performs a variety of other duties as assigned. 10) Enters daily statistics into Endoscopy Scheduling System database with expectation of 100% accuracy. 11) Runs daily statistical and error reports from the Endoscopy Scheduling System database (Manage Case Records reports). **Minimum Qualifications:** Education: Junior college or equivalent work experience in a hospital or physician office setting. Completion of Medical Terminology Course or relevant experience. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Strong communication skills and exceptional patient relation and customer service skills are critical. Experience: 2 years experience in medical environment. Familiarity with policies and procedures, understanding of scheduling requirements, medical terminology and knowledge of surgical procedure requirements, computer entry and legalities of signing consents forms with accuracy, and screening of medical and financial information. **Pay Range:** $21.53 - $28.97 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Coordinates the scheduling for patient procedures and services. Job Description:Essential Responsibilities including but not limited to:1. Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. 2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately. 3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules. 4. Acts as liaison to with internal departments and external resources and agencies. 5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures. 6. Oversees documenting of procedures and resources. Maintains and tracks service and procedure to ensure procedures and equipment usage are captured. Generates log for review and enters revisions. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. 7. Contracts with vendors to coordinate delivery of equipment. Coordinates delivery to patient's residence. Ensures resources for procedures are maintained and available for scheduled procedures Required Qualifications:• High School diploma or GED required. • 3-5 years related work experience required. • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $21. 53 - $28. 97The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Coordinates the scheduling for patient procedures and services. Job Description:Essential Responsibilities including but not limited to: 1. Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy. 2. Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames. 3. Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes. 4. Monitors patient waiting areas for cleanliness and appearance. 5. Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards. 6. Works on the scheduling work queues and recall lists by calling patients to set up appointments. Required Qualifications:High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements:Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions Health Care Status: Position facilitates the process that may impact patient access to services. Sensory Requirements:Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity Physical Requirements:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires constant sitting, Fine Manipulation using both hands, Keyboard use. Rarely there may be Power Grasping using both hands, Pushing/Pulling using both hands. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:What You'll Do: The Home Health Scheduler coordinates schedules between employees and patients and works with the clinical team to ensure patients are scheduled based on need and physician ordered frequency. Review staff schedules on a daily basis and notify the clinical manager of scheduling volume concerns. Provide administrative support functions as needed by the clinical teams. More Specifically:Coordinate schedules between employees and patients, acting as a liaison between employees, patients, and administration in regard to new schedules or scheduling changes. Provide administrative support and assistance to the clinical team as needed including answering incoming calls, taking accurate messages, follow up communication, and running reports as needed. Accept referrals from Intake and assigns to a case manager. Complete and maintain the scheduling for professional and paraprofessional staff on an ongoing basis by tracking and reviewing field staff daily schedules, notifying the manager of under/over scheduling for individuals and assisting with preparation of weekend scheduling. Assist with the preparation of clinical on-call schedules in conjunction with the other employees. Other related duties as requested or assigned. What You'll Need:High school graduate or GED. Experience in office administration required; healthcare setting preferred. Excellent customer service and interpersonal skills including telephone etiquette. Experience with healthcare/EMR software is preferred. Computer literacy with a working knowledge of Microsoft Office is required. What You'll Get:A highly competitive pay rate & benefits package, including generous paid time off (PTO), 403(b) retirement plan, and tuition reimbursement program. A highly inclusive, diverse team that values the input of all staff to provide excellent patient care. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled