Service Associate jobs at Beth Israel Lahey Health - 21 jobs

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Housekeeping Service Associate, Per DiemJob Description:The Housekeeping Service Associate provides services as part of the patient care team. Primary responsibilities include daily upkeep and environmental care of the patient care areas, support areas and corridors as assigned. Essential Role Responsibilities:· Adheres to the 7 Step Cleaning Process, cleans all patient care areas, common areas, bathrooms and other areas needed. · Assures cleanliness and neat appearance of assigned areas in allotted time frame while adhering to established standards· Maintains and replenishes all soap, towel and toilet paper dispensers daily. · Complies with Hazcom Program, trash and soiled linen removed and placed in proper containers, baskets cleaned and lined with fresh liners. · Follows proper procedures for the disinfecting of isolation/precaution areas with no deviation of procedures. · Follows guidelines for proper use of chemicals and equipment. · Ensures supply/storage closet and housekeeping/trash carts are kept clean and supplied in a timely manner. · Ability to reach, bend, stoop, push or pull up to 30Ibs. · Interacts with all individuals in a consistent manner, providing attention, support and assistant to foster an environment of exceptional personal service. · Able to work independently and responsible for quality of own work. · Must remain flexible in response to change. Education/Experience: High School Graduate or equivalent preferred. Ability to read, write, and understand English or in process. Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy. Pay Range: $17. 00 - $22. 88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Floor Technician job responsibilities: This individual cleans and maintains floors, carpets and hard surfaces in the facility General Responsibilities: Maintains floor surfaces and stairwells, including, but not limited to the following: -Sweeps, mops, buffs, polishes, scrubs, strips and refinishes hard‐surface floors using heavy equipment - Vacuums, spot cleans and extracts carpeted floor surfaces - Performs routine operational maintenance of cleaning equipment per manufacturer specifications. - Notifies supervisor of any maintenance repairs needed or observed. - May clean furniture. - May empty trash, linen, and garbage containers. - May handle hazardous waste. - May wash walls and maintain baseboards and cove base molding. -Complies with all company safety and risk management policies and procedures. -Reports all accidents and injuries in a timely manner. - Performs all work in accordance with established safety procedures. -May assist in inventorying floor care products. - May assist in training other employees. -May perform other duties and responsibilities as assigned. **Minimum Qualifications:** Education: No minimum education required. Licensure, Certification, Registration: NA Skills & Knowledge: This is an entry level position, skills may be learned on the job. English communication skills are required. Experience: N/A **Pay Range:** $17.00 - $22.88 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Contributes to the Hospital's mission by cleaning non-inpatient areas and completing environmental related projects throughout the hospital. This staff position will have an impact on patient and family members' satisfaction as the cleanliness of the hospital directly impacts people's perception of the organization and thoroughly cleaning surfaces is a key step toward infection control and prevention. Job Description:QUALIFICATIONSEducation Preferred: High school diploma or G. E. D. Experience Required: Experience in a position that demonstrated strong customer service skills Experience Preferred: Experience operating cleaning equipment. Other Skills/Knowledge Required: For safety and quality reasons, must be able to effectively communicate effectively in English with patients, visitors, and fellow members of the hospital team. JOB FUNCTIONSCleans all areas of the hospital, which includes but is not limited to patient rooms, medication and storage areas, hallways and staff areas, waiting areas, utility rooms and restrooms. Introduces oneself when appropriate with customer groups. Represents the hospital professionally by wearing a visible name tag and neat uniform. Is respectful of the patient's privacy and personal items. Initiates the seven step cleaning process when cleaning a patient room, which includes trash/recycling, high dusting, damp wiping, cleaning restrooms, dust mopping, damp mopping, bed making and final room inspection. Completes more thorough cleaning of hard surfaces including burnishing and buffing, stripping and waxing floors, scrubbing and recoating floors Completes more thorough cleaning of carpet and upholstering including carpet cleaning and extraction. Set up and break down of conference room and other events, including set up of audio visual needs. Pay Range: $17. 85 - $24. 02The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

The CoCM Care Specialist is a front-line, first impression position requiring a customer-service oriented individual with a professional and positive attitude that will assess what is most important for the patient regarding his/her behavioral health and treatment goals, and provide information about the CoCM program, and other behavioral health resources. The CoCM Care Specialist will interact with new and current primary care patients. The CoCM Care Specialist performs outreach and engagement as well as care coordination and care transitions for individuals eligible, referred, and enrolled in Collaborative Care (CoCM) - a BILH BS/Primary Care integrated service. The CoCM Care Specialist, under the direction and supervision of the CoCM Regional Program Director, is a member of the patient's care team and performs outreach/engagement, care coordination, scheduling, and care transition functions for individuals eligible, referred, and enrolled in the Collaborative Care (CoCM) program. **Responsibilities:** + Assume responsibility for a patient case load; + Conduct outreach and engagement activities and provide information about the benefits, design and purpose of Collaborative Care (CoCM); schedule patients for visits when indicated; + Adhere to all policies and procedures relative to outreach and engagement, care coordination and care transition functions and activities; + Utilize person-centered framework to identify the patient's goals, preferences, and desired level of involvement; + Identify the need for interpreter service, cultural considerations, preferences, and accommodations; + Facilitate communication among and coordinate with the care plan team and other providers who serve the patient; + Execute the activities necessary to support the patient's care plan to ensure the patient has timely and coordinated access to medical, behavioral health and social care needs; + Completes all necessary documentation within expected timeframes and in compliance with program expectations; + Develop and maintain collaborative relationships with community-based organizations; + Facilitate referrals to resources including medical appointments and conduct ongoing follow-up; + Support safe transitions in care; + Participate in supervision with the CoCM Regional Program Director, group supervision with the CoCM clinical team, and other program meetings and trainings as required. + Participate in all trainings conducted or directed by BILH BS + Other duties as assigned **Qualifications:** + Bachelor's Degree from an accredited university in psychology, social work or related human services field. + 1-3 years' experience in community-based behavioral health support program preferred. + Supervisory experience preferred. + Ability and desire to work with a diverse patient population. + Demonstrate excellent customer service in verbal, interpersonal and written skills with the ability to work collaboratively within a diverse team environment. + Strong communication, time management and organization skills. + Ability to maintain good boundaries regarding confidentiality and personal relationships + Ability to evaluate what is needed by each individual and adjust approach accordingly. + Experience with accessing local resources and navigating mental health and/or substance abuse treatment systems. + Proficiency with electronic health record documentation or ability to complete documentation electronically is required. Working knowledge of windows operating system and standard desktop applications such as Windows and Microsoft Suite. **Physical & Mental Requirements:** + Travel and the ability to meet with colleagues and patients served in a variety of settings is required. As such, must have a valid driver's license, good driving record and/or a reliable vehicle. Some flexible hours to accomplish outreach and engagement of enrollees at times when they are reachable; this may involve some early evening hours or later workdays. + While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. + The physical and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Every effort will be made to provide reasonable accommodations to enable individuals with temporary or permanent disabilities to perform the essential functions of the job. However, this is not always possible. **Schedule:** Full time, 40 hours M-F 8:30a - 5:00p or 8:00a - 4:30p. **Location:** Remote, with the expectation of reporting on-site in Woburn once per month, and reporting on-site to primary care departments as needed/required (approximately 1x/month). **Pay Range:** $24.00 - $31.67 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Seeking Per Diem coverage for weekday shifts, available Monday-Friday, day time hours. The HR Service Representative 1 Associate, Tier 1 supports the HR functions in their resolution of simple to complex worker inquiries and requests. They are the first line of contact with workers to solve their issues and ensure a seamless worker experience in escalating requests. Job Description:1. Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership. 2. Delegate and escalate queries as appropriate, but remain responsible through completion. 3. Track progress and provide continuous feedback to requestors on status of their queries. Provides support to the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions. 4. Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients. 5. Ensure a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly. 6. Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries. 7. Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes. 9. Engage in and drive overall continuous improvement processes (e. g. , to reduce inquiry volume and improve service). 10. Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future. 11. Support identifying improvements to case and knowledge management tools and content. Required Qualifications:High School diploma or GED required. Bachelor's degree preferred. 1-3 years related work experience required. Organizing and prioritizing activities Understanding of the HR function and elementary workers requests / HR lifecycle Providing a unique candidate / worker experience. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Pay Range: $20. 00 - $30. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients. Rotating schedule/weekends/holidays. Shift start times range from 3:00 PM-4:15 PM, ending by 7:00 PM or 8:15 PM 5 times a week 4 hour shifts **Job Description:** **Essential Responsibilities:** 1. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals. 2. Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department. 3. Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and /or family members regarding meals and/or menu selection process. 4. Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets. 5. Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary. **Required Qualifications:** 1. Some High School required. Vocational or Technical training in Nutrition preferred. 2. 1-3 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Knowledge of basic therapeutic diets and experience in hospital food service operations. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 5. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 8. **Customer Service:** Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $20.66 - $27.81 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients. Rotating schedule/weekends/holidays. Shift start times range from 3:00 PM-4:15 PM, ending by 7:00 PM or 8:15 PM 5 times a week 4 hour shifts Job Description:Essential Responsibilities: Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals.Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department.Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and /or family members regarding meals and/or menu selection process.Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary.Required Qualifications:Some High School required. Vocational or Technical training in Nutrition preferred.1-3 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:Knowledge of basic therapeutic diets and experience in hospital food service operations.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $20.66 - $27.81The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**Job Summary:** Communicates daily with internal BIDMC customers including Laboratory, Nursing, Unit Coordinators, Practice Coordinators, Patients, Public and other related departments. Provides clerical support for a variety of service areas by accepting phone requests, dispatching calls and answering relevant questions for Laboratory. **Essential Responsibilities:** 1. Prints report copies and faxes and/or calls STAT results and requests by client. Enters written add-on test requests into the computer accurately and in a timely manner. Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up. 2. Answers telephone promptly within 20 seconds. Serves as primary interface between the laboratory and all external clients. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external. Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner. 3. Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions. Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager. 4. Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller. Answers questions and provides information regarding laboratory services, test information and specimen requirements. **Required Qualifications:** 1. High School diploma or GED required . 2. 0-1 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Minimum typing skills of 40WPM with a 95% accuracy. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Job Summary: Communicates daily with internal BIDMC customers including Laboratory, Nursing, Unit Coordinators, Practice Coordinators, Patients, Public and other related departments. Provides clerical support for a variety of service areas by accepting phone requests, dispatching calls and answering relevant questions for Laboratory. Essential Responsibilities: Prints report copies and faxes and/or calls STAT results and requests by client. Enters written add-on test requests into the computer accurately and in a timely manner. Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up. Answers telephone promptly within 20 seconds. Serves as primary interface between the laboratory and all external clients. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external. Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner. Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions. Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager. Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller. Answers questions and provides information regarding laboratory services, test information and specimen requirements. Required Qualifications: High School diploma or GED required . 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: Minimum typing skills of 40WPM with a 95% accuracy. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment. KNOWLEDGE, SKILLS, AND ABILITIES· High school diploma preferred· Must be able to type a minimum of 30 words per minute· Previous customer and answering service experience preferred· Excellent communication skills· Accurate spelling skills· Must be good team member· Able to interact with various levels of management, physicians, and other healthcare providers PRINCIPAL FUNCTIONS· Exemplifies Winchester Hospital's values and Service Excellence standards. · Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be. · Must be able to operate a PC Windows-based computer and related equipment· Answers and completes external and internal calls for Winchester Hospital and Answering Service customers. · Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes. · Provides answering service to approximately 200 physicians. · Utilizes overhead paging system to locate physicians and announce emergency codes Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1. 7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19. 05 - $25. 64The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under oversight of the Department Manager & Supervisor, the Patient Financial Services Representative - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. (remote) **Job Description:** **Essential Duties & Responsibilities including but not limited to:** · Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues · Work assigned outstanding and denied accounts within Hospital Billing, Follow Up, & Denial work queues while maintaining established productivity requirements. · Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. · Performs all Hospital Billing, Follow Up, and Denial activities necessary to obtain payment/resolution of claims. · Reviews entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made prior to moving to next responsible party and/or adjusting balances and removing from work queue(s). · Gathers all necessary documentation needed to have claims reprocessed/adjudicated for maximum reimbursement - Informs and/or transfers to management of any problem accounts that require escalation within 2 days of identification · Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. · Adheres to all departmental Hospital Billing, Follow up, and Denial policies and procedures/training documents. · Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues · Document all inactive periods and make them available upon management's request. · Identifies problems in Claims Edit work queue and resubmits claims through the Epic billing system. · Works claims edit work queue daily and resubmit claims through the Epic billing system · Works External claim edits from Clearinghouse and resubmits claims through the Epic billing system · Handles Paper claims processing including proper documentation · Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. · Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections of accounts and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement **Minimum Qualifications:** Education: High School Diploma / GED Required Licensure, Certification & Registration: None Required Experience: · At least two (2) years AR/Billing experience required **Skills, Knowledge & Abilities:** · Clear oral and written communication. · Professional telephone & email etiquette. · Able to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. · Use of billing computer and PC skills. · Problem solving and decision making skills. · Able to work independently **Preferred Qualifications & Skills:** · Experience in Revenue Cycle Billing & Accounts Receivable · Experience working with EPIC **Key Relationships:** 1 Senior Administration To support senior management to meet the overall goals of the Revenue Cycle Departments. 2 Managers To guide, educate/train, plan, communicate, problem solve, and manage daily activities. 3 Revenue Cycle Teams To represent work units as necessary with reporting, feedback, and other duties as necessary. **Physical Requirements & Environment:** Office environment-This job requires bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting more than 50 - 100 lbs. and sitting. Constant use of hearing, sight, and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under oversight of the Department Manager & Supervisor, the Patient Financial Services Representative - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. (remote) Job Description: Essential Duties & Responsibilities including but not limited to: · Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues · Work assigned outstanding and denied accounts within Hospital Billing, Follow Up, & Denial work queues while maintaining established productivity requirements. · Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. · Performs all Hospital Billing, Follow Up, and Denial activities necessary to obtain payment/resolution of claims. · Reviews entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made prior to moving to next responsible party and/or adjusting balances and removing from work queue(s). · Gathers all necessary documentation needed to have claims reprocessed/adjudicated for maximum reimbursement - Informs and/or transfers to management of any problem accounts that require escalation within 2 days of identification · Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. · Adheres to all departmental Hospital Billing, Follow up, and Denial policies and procedures/training documents. · Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues · Document all inactive periods and make them available upon management's request. · Identifies problems in Claims Edit work queue and resubmits claims through the Epic billing system. · Works claims edit work queue daily and resubmit claims through the Epic billing system · Works External claim edits from Clearinghouse and resubmits claims through the Epic billing system · Handles Paper claims processing including proper documentation · Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. · Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections of accounts and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement Minimum Qualifications: Education: High School Diploma / GED Required Licensure, Certification & Registration: None Required Experience: · At least two (2) years AR/Billing experience required Skills, Knowledge & Abilities: · Clear oral and written communication. · Professional telephone & email etiquette. · Able to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. · Use of billing computer and PC skills. · Problem solving and decision making skills. · Able to work independently Preferred Qualifications & Skills: · Experience in Revenue Cycle Billing & Accounts Receivable · Experience working with EPIC Key Relationships: 1 Senior Administration To support senior management to meet the overall goals of the Revenue Cycle Departments. 2 Managers To guide, educate/train, plan, communicate, problem solve, and manage daily activities. 3 Revenue Cycle Teams To represent work units as necessary with reporting, feedback, and other duties as necessary. Physical Requirements & Environment: Office environment-This job requires bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting more than 50 - 100 lbs. and sitting. Constant use of hearing, sight, and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Pay Range: $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Coordinates check in and complex scheduling for multiple service areas. **Job Description:** **Essential Responsibilities:** 1. Performs check in, registration and verification of demographic and fiscal information according to medical center policies and procedures utilizing hospital computer systems. Confirms prior authorizations, referrals for specialty service and pre-certifications for patient's insurance and managed care plan. Collects required co-payments for multiple practices. Directs patients to service areas. 2. Coordinates and schedules multiple appointments for follow-up and ancillary services. Maintains current knowledge base of referral and authorization plan rules and process related policies for multiple insurance and managed care payers. Maintains current knowledge base of referral, level of care and number of visits being authorized. 3. Gathers complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, in discussion with providers or in distribution of patient information by email, fax, etc. 4. Assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Explains, as needed, to patients the waiver process and obtains patient signature and attaches waiver to visit ticket. 5. Assembles medical records according to regulatory standards as defined by the medical center, The Joint Commission (TJC) and other regulatory agencies. Ensures patient records and relevant documents filed in the record have accurate patient identification. Maintains current knowledge base of referral, level of care and number of visits being authorized. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. One year experience in a healthcare or service/hospitality environment. 4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Competencies:** 1. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Coordinates check in and complex scheduling for multiple service areas. Job Description:Essential Responsibilities: Performs check in, registration and verification of demographic and fiscal information according to medical center policies and procedures utilizing hospital computer systems. Confirms prior authorizations, referrals for specialty service and pre-certifications for patient's insurance and managed care plan. Collects required co-payments for multiple practices. Directs patients to service areas.Coordinates and schedules multiple appointments for follow-up and ancillary services. Maintains current knowledge base of referral and authorization plan rules and process related policies for multiple insurance and managed care payers. Maintains current knowledge base of referral, level of care and number of visits being authorized.Gathers complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, in discussion with providers or in distribution of patient information by email, fax, etc.Assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Explains, as needed, to patients the waiver process and obtains patient signature and attaches waiver to visit ticket.Assembles medical records according to regulatory standards as defined by the medical center, The Joint Commission (TJC) and other regulatory agencies. Ensures patient records and relevant documents filed in the record have accurate patient identification. Maintains current knowledge base of referral, level of care and number of visits being authorized.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.One year experience in a healthcare or service/hospitality environment.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Job Description:Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:One year experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. **Job Description:** **Essential Responsibilities:** + Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. + Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. + Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. + Prepares schedules, medical records and other documents in accordance with quality standards. + Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. + Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. + Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. + Collects required co-payments according to standards. Directs patients to next service area. + Monitors patients and visitors entering, waiting, and leaving the practice. + Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) + Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. + Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. + Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. **Required Qualifications:** + High School diploma or GED required. Associate's degree preferred. + 0-1 years related work experience required. + Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** One year experience in a healthcare or service/hospitality environment. **Competencies:** **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under oversight of the Department Manager, the Senior Specialist Patient Financial Services - Hospital Billing will be responsible for the efficient and accurate completion of senior level Accounts Receivable tasks. The Senior Specialist will be responsible for the highest complexity for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement for the health system. Requires an increased level of oversight to ensure both compliance and successful billing and collection of payments are obtained within various work queues. Serves as a role model/mentor to the staff throughout the entire Hospital Billing Revenue Cycle Teams particularly in departmental policies and procedures adherence. **Job Description:** **Essential Duties & Responsibilities including but not limited to** : - Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues - Investigate and resolve assigned accounts of the highest level of complexity (i.e., inpatient, high dollar, aged accts, etc.) within Hospital Billing, Denial, & Follow-Up various work queues to completion and communicate to the Manager within the designated time frame (essential). - Contacts insurance carriers or other responsible parties to determine what is needed for complete and accurate appeal documentation for a favorable outcome and follow through to time of payment posting. - Gathers all necessary documentation needed to have claims reprocessed/adjudicated - Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification - Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. - Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. - Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues - Performs Hospital Billing Revenue Cycle staff educational shadowing sessions pertaining to Hospital Billing operational policy and procedure workflow adherence upon Management request - Document all inactive periods and make them available upon management's request. - Resolves accounts with the highest level of complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. - Works assigned accounts with the highest level of complexity within claim edit work queue(s) daily and resubmit claims through the Epic billing system - Works assigned accounts with the highest level of complexity containing External claim edits from Clearinghouse and resubmits claims through the Epic billing system - Handles Paper claims processing including proper documentation of accounts with the highest level of complexity - Communicates all claims/data problems to the Manager within one (1) day of identifying the issue(s). - Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections on accounts with the highest level of complexity and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement **Minimum Qualifications:** **Education:** High School Diploma / GED Required **Licensure, Certification & Registration:** None Required **Experience:** - At least seven (7) years accounts receivable experience required **Skills, Knowledge & Abilities:** - Demonstrates excellent attention to detail and prioritization of accounts - Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues - Demonstrates strong, clear oral and written communication. - Demonstrates strong professional telephone & email etiquette. - Demonstrates strong ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. - Demonstrates excellent use of billing computer and PC skills. - Demonstrates a high level of problem solving and decision making skills. - Demonstrates a high level to resolve account issues to completion and obtain appropriate payment - Demonstrates the ability to work independently and efficiently **Preferred Qualifications & Skills:** - Experience in Revenue Cycle Accounts Receivable - Experience working with EPIC **Pay Range:** $23.00 - $30.95 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under oversight of the Department Manager & Supervisor, the Patient Financial Services Specialist - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable of higher complexity within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. **Job Description:** **Essential Duties & Responsibilities** including but not limited to: - Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues - Work assigned accounts with higher complexity (high dollars, specific denial records, etc) within Hospital Billing, Denial, & Follow Up various work queues while maintaining established productivity requirements. - Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. - Performs all Hospital Billing, Follow-Up, and Denial activities necessary to obtain payment/resolution of claims. - Review the entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made before moving to the next responsible party and/or adjusting balances and removing them from work queue(s). - Gathers all necessary documentation needed to have claims reprocessed/adjudicated - Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification - Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. - Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. - Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues - Document all inactive periods and make them available upon management's request. - Resolves accounts with higher complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. - Works higher level of complexity specific claim edit work queue(s) daily and resubmit claims through the Epic billing system - Works higher level of complexity External claim edits from Clearinghouse and resubmits claims through the Epic billing system - Handles Paper claims processing including proper documentation of accounts with higher level of complexity - Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. - Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections on accounts with higher level of complexity and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement **Minimum Qualifications:** **Education:** High School Diploma / GED Required **Licensure, Certification & Registration:** None Required **Experience:** - At least five (5) years accounts receivable experience required **Skills, Knowledge & Abilities:** - Demonstrates excellent attention to detail and prioritization of accounts - Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues - Demonstrates Clear oral and written communication. - Demonstrates Professional telephone & email etiquette. - Demonstrates the ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. - Demonstrates higher level use of billing computer and PC skills. - Demonstrates a higher level of problem solving and decision making skills. - Demonstrates ability to resolve account issues to completion and obtain appropriate payment - Demonstrates the ability to work independently and efficiently **Preferred Qualifications & Skills:** - Experience in Revenue Cycle Accounts Receivable - Experience working with EPIC **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under oversight of the Department Manager & Supervisor, the Patient Financial Services Specialist - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable of higher complexity within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. Job Description:Essential Duties & Responsibilities including but not limited to: • Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues • Work assigned accounts with higher complexity (high dollars, specific denial records, etc) within Hospital Billing, Denial, & Follow Up various work queues while maintaining established productivity requirements. • Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. • Performs all Hospital Billing, Follow-Up, and Denial activities necessary to obtain payment/resolution of claims. • Review the entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made before moving to the next responsible party and/or adjusting balances and removing them from work queue(s). • Gathers all necessary documentation needed to have claims reprocessed/adjudicated • Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification • Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. • Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. • Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues • Document all inactive periods and make them available upon management's request. • Resolves accounts with higher complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. • Works higher level of complexity specific claim edit work queue(s) daily and resubmit claims through the Epic billing system • Works higher level of complexity External claim edits from Clearinghouse and resubmits claims through the Epic billing system • Handles Paper claims processing including proper documentation of accounts with higher level of complexity • Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. • Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. • Handles payer 277 rejections on accounts with higher level of complexity and resubmits claims through Epic Billing system or other means of submission (i. e. , email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement Minimum Qualifications: Education: High School Diploma / GED RequiredLicensure, Certification & Registration: None RequiredExperience:• At least five (5) years accounts receivable experience required Skills, Knowledge & Abilities:• Demonstrates excellent attention to detail and prioritization of accounts • Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues• Demonstrates Clear oral and written communication. • Demonstrates Professional telephone & email etiquette. • Demonstrates the ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. • Demonstrates higher level use of billing computer and PC skills. • Demonstrates a higher level of problem solving and decision making skills. • Demonstrates ability to resolve account issues to completion and obtain appropriate payment• Demonstrates the ability to work independently and efficiently Preferred Qualifications & Skills: • Experience in Revenue Cycle Accounts Receivable • Experience working with EPIC Pay Range: $22. 05 - $29. 68The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled