Service Associate jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the direct supervision of the Site Manager and the general supervision of the Laboratory Manager independently performs venipuncture and capillary punctures on adult and pediatric patients and is familiar with patient and specimen requirements. Performs processing of specimens and routes specimens to the appropriate laboratory for analysis. Performs a variety of clerical duties associated with the operation of the Lahey Health EPIC EHR. Performs special projects as assigned. May be required to work at off-site locations as needed. Acts as a preceptor for new phlebotomy staff as needed or directed by the Site Manager or Laboratory Manager. Performs laboratory waived testing and quality control. Responsible for daily documentation to include refrigerator and room temperature : Essential Duties & Responsibilities including but not limited to: ⦁ Centrifuge blood and prepare specimens in a timely manner in preparation for courier pickup/laboratory testing. ⦁ Perform dipstick urinalysis; urine pregnancy testing and rapid strep testing; collect urine and throat culture specimens and prepare for submission to the Laboratory. ⦁ Performs and documents daily, weekly and monthly quality control of laboratory testing in accordance with Lahey Health Primary Care CGP SOP and manufacturer guidelines. ⦁ Perform testing (i.e. electrocardiograms, spirometry testing, vision and hearing testing and glucose monitoring): Site Specific. ⦁ Perform Laboratory housekeeping, handle hazardous waste and maintain laboratory inventory. ⦁ Acts as preceptor for new phlebotomy staff as needed and requested by Site Manager or Laboratory Manager. ⦁ Maintain established departmental policies and procedures, objectives, quality assurance programs, safety, environment and infection control standards. ⦁ Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within one year). ⦁ Adheres to all corporate policies relating to patient identification and specimen labeling in the ambulatory environment. ⦁ Prepare packing lists for specimen transport to Burlington/Peabody, ensure all specimens have been processed appropriately utilizing specimen outstanding list and send out bench list. General Expectations include but are not limited to: ⦁ Verifies patient identification according to Lahey Health Policy for outpatients only. ⦁ Must be able to perform venipunctures on a minimum of 6 outpatients/hr. ⦁ Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. ⦁ Complies with all Lahey Clinic Policies. ⦁ Complies with behavioral expectations of the department and Lahey Clinic. ⦁ Maintains courteous and effective interactions with colleagues and patients. ⦁ Demonstrates an understanding of the job description, performance expectations, and competency assessment. ⦁ Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. ⦁ Participates in departmental and/or interdepartmental quality improvement activities. ⦁ Participates in and successfully completes Mandatory Education. ⦁ Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications: Education: High school graduate or equivalent. Licensure, Certification, Registration: Completion of phlebotomy certification program with externship is preferred but not required. Additional certification by American Society of Clinical Pathologists (ASCP) Board of Registry is preferred but not required. Skills, Knowledge & Abilities: Organized, accurate and detail oriented. Good interpersonal skills to effectively interact with patients and providers. Ability to work in a fast-paced, high volume environment required. Experience: 1+ years of phlebotomy experience and demonstrated proficiency in the phlebotomy field. Pay Range: $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Floor Technician job responsibilities: This individual cleans and maintains floors, carpets and hard surfaces in the facility General Responsibilities: Maintains floor surfaces and stairwells, including, but not limited to the following: -Sweeps, mops, buffs, polishes, scrubs, strips and refinishes hard‐surface floors using heavy equipment- Vacuums, spot cleans and extracts carpeted floor surfaces- Performs routine operational maintenance of cleaning equipment per manufacturer specifications. - Notifies supervisor of any maintenance repairs needed or observed. - May clean furniture. - May empty trash, linen, and garbage containers. - May handle hazardous waste. - May wash walls and maintain baseboards and cove base molding. -Complies with all company safety and risk management policies and procedures. -Reports all accidents and injuries in a timely manner. - Performs all work in accordance with established safety procedures. -May assist in inventorying floor care products. - May assist in training other employees. -May perform other duties and responsibilities as assigned. Minimum Qualifications:Education: No minimum education required. Licensure, Certification, Registration: NASkills & Knowledge: This is an entry level position, skills may be learned on the job. English communication skills are required. Experience: N/A Pay Range: $17. 00 - $22. 88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the direct supervision of the Site Manager and the general supervision of the Laboratory Manager independently performs venipuncture and capillary punctures on adult and pediatric patients and is familiar with patient and specimen requirements. Performs processing of specimens and routes specimens to the appropriate laboratory for analysis. Performs a variety of clerical duties associated with the operation of the Lahey Health EPIC EHR. Performs special projects as assigned. May be required to work at off-site locations as needed. Acts as a preceptor for new phlebotomy staff as needed or directed by the Site Manager or Laboratory Manager. Performs laboratory waived testing and quality control. Responsible for daily documentation to include refrigerator and room temperature :Essential Duties & Responsibilities including but not limited to:⦁ Centrifuge blood and prepare specimens in a timely manner in preparation for courier pickup/laboratory testing. ⦁ Perform dipstick urinalysis; urine pregnancy testing and rapid strep testing; collect urine and throat culture specimens and prepare for submission to the Laboratory. ⦁ Performs and documents daily, weekly and monthly quality control of laboratory testing in accordance with Lahey Health Primary Care CGP SOP and manufacturer guidelines. ⦁ Perform testing (i. e. electrocardiograms, spirometry testing, vision and hearing testing and glucose monitoring): Site Specific. ⦁ Perform Laboratory housekeeping, handle hazardous waste and maintain laboratory inventory. ⦁ Acts as preceptor for new phlebotomy staff as needed and requested by Site Manager or Laboratory Manager. ⦁ Maintain established departmental policies and procedures, objectives, quality assurance programs, safety, environment and infection control standards. ⦁ Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within one year). ⦁ Adheres to all corporate policies relating to patient identification and specimen labeling in the ambulatory environment. ⦁ Prepare packing lists for specimen transport to Burlington/Peabody, ensure all specimens have been processed appropriately utilizing specimen outstanding list and send out bench list. General Expectations include but are not limited to:⦁ Verifies patient identification according to Lahey Health Policy for outpatients only. ⦁ Must be able to perform venipunctures on a minimum of 6 outpatients/hr. ⦁ Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. ⦁ Complies with all Lahey Clinic Policies. ⦁ Complies with behavioral expectations of the department and Lahey Clinic. ⦁ Maintains courteous and effective interactions with colleagues and patients. ⦁ Demonstrates an understanding of the job description, performance expectations, and competency assessment. ⦁ Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. ⦁ Participates in departmental and/or interdepartmental quality improvement activities. ⦁ Participates in and successfully completes Mandatory Education. ⦁ Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: High school graduate or equivalent. Licensure, Certification, Registration: Completion of phlebotomy certification program with externship is preferred but not required. Additional certification by American Society of Clinical Pathologists (ASCP) Board of Registry is preferred but not required. Skills, Knowledge & Abilities: Organized, accurate and detail oriented. Good interpersonal skills to effectively interact with patients and providers. Ability to work in a fast-paced, high volume environment required. Experience: 1+ years of phlebotomy experience and demonstrated proficiency in the phlebotomy field. Pay Range: $22. 05 - $29. 68The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

The Housekeeping Service Associate provides services as part of the patient care team. Primary responsibilities include daily upkeep and environmental care of the patient care areas, support areas and corridors as assigned. Essential Role Responsibilities: · Adheres to the 7 Step Cleaning Process, cleans all patient care areas, common areas, bathrooms and other areas needed. · Assures cleanliness and neat appearance of assigned areas in allotted time frame while adhering to established standards · Maintains and replenishes all soap, towel and toilet paper dispensers daily. · Complies with Hazcom Program, trash and soiled linen removed and placed in proper containers, baskets cleaned and lined with fresh liners. · Follows proper procedures for the disinfecting of isolation/precaution areas with no deviation of procedures. · Follows guidelines for proper use of chemicals and equipment. · Ensures supply/storage closet and housekeeping/trash carts are kept clean and supplied in a timely manner. · Ability to reach, bend, stoop, push or pull up to 30Ibs. · Interacts with all individuals in a consistent manner, providing attention, support and assistant to foster an environment of exceptional personal service. · Able to work independently and responsible for quality of own work. · Must remain flexible in response to change. **Education/Experience:** High School Graduate or equivalent preferred. Ability to read, write, and understand English or in process. **Pay Range:** $17.00 - $22.88 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients. Rotating schedule/weekends/holidays. Shift start times range from 3:00 PM-4:15 PM, ending by 7:00 PM or 8:15 PM 5 times a week 4 hour shifts **Job Description:** **Essential Responsibilities:** 1. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals. 2. Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department. 3. Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and /or family members regarding meals and/or menu selection process. 4. Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets. 5. Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary. **Required Qualifications:** 1. Some High School required. Vocational or Technical training in Nutrition preferred. 2. 1-3 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Knowledge of basic therapeutic diets and experience in hospital food service operations. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 5. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 8. **Customer Service:** Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $20.66 - $27.81 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:The Engagement Specialist (ES) is a front-line, first impression position requiring a customer-service oriented individual with a professional and positive attitude that will assess what is most important for the client regarding his/her health and life goals and provide information about the supports and resources. The ES will interact with new and current clients at the CBHC. The ES performs outreach and engagement as well as care coordination and care transitions for individuals enrolled in the CBHC. The ES, under the direction and supervision of the Program Director, is a Member of the individual's care team. The Engagement Specialists Responsibilities Are:Adhere to all policies and procedures relative to outreach and engagement, care coordination and care transition functions and activities; Assume responsibility for a client case load; Conduct outreach and outreach engagement activities and provide information about the benefits, design and purpose of the CBHC program; Identify the need for interpreter service, cultural considerations, preferences, and accommodations; Utilize person-centered framework to identify the enrollee's and/or caregiver's goals, preferences, and desired level of involvement; Facilitate communication among and coordinate with the care plan team and other providers who serve the client; Execute the activities necessary to support the client's care plan to ensure the client has timely and coordinated access to medical, behavioral health and social care needs; Completes all necessary documentation within expected timeframes and in compliance with program expectations; Develop and maintain collaborative relationships with community-based organizations; Facilitate referrals to resources including medical appointments and conduct ongoing follow-up; Support safe transitions in care; Provide transportation as needed to medical/BH appointments while coordinating community-based transportation; Attend clinical rounds meeting as scheduled or as requested; Participate in supervision with CBHC Program Director; Participate in all trainings conducted or directed by BILH BS; Qualifications:High school graduate or equivalent required. Bachelor's Degree from an accredited university in psychology, social work or related human services field preferred 1-3 years' experience in community-based behavioral health support program preferred. Must be able and willing to transport persons served in personal vehicle. As such, must have a valid driver's license, reliable vehicle, and ability to satisfy BILH BS approved driver policy. Travel and an ability to meet persons served in a variety of outreach settings is required. Ability and desire to work with a diverse client population. Bi-lingual English / Spanish speaking preferred. Pay Range: $21. 63 - $28. 55The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Seeking Per Diem coverage for weekday shifts, available Monday-Friday, day time hours. This position offers a hybrid work schedule (2 day on-site/3 days remote) with an office location in Charlestown, MA. The HR Service Representative 1 Associate, Tier 1 supports the HR functions in their resolution of simple to complex worker inquiries and requests. They are the first line of contact with workers to solve their issues and ensure a seamless worker experience in escalating requests. **Job Description:** + 1. Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership.2. Delegate and escalate queries as appropriate, but remain responsible through completion. 3. Track progress and provide continuous feedback to requestors on status of their queries. Provides support to the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions. 4. Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients. 5. Ensure a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly. 6. Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries. 7. Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes. 9. Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume and improve service). 10. Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future. 11. Support identifying improvements to case and knowledge management tools and content. **Required Qualifications:** High School diploma or GED required. Bachelor's degree preferred. 1-3 years related work experience required.Organizing and prioritizing activities Understanding of the HR function and elementary workers requests / HR lifecycle Providing a unique candidate / worker experience.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Pay Range:** $20.00 - $30.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Service Response Center Representative - Per Diem6:00 AM-2:30 PM and 10:30 AM-7:00 PM on both Saturday and Sunday every other weekend Ocasional shift during week 6:00 AM-2:30 PM or 10:30 AM-7:00 PMJob Description:Reporting to the department manager, this position is responsible for processing customer requests by obtaining clear, concise directions and patient information. Must develop, in a relatively short period of time, a flawless knowledge of the hospital facility and services. Must be prompt, courteous, and customer service oriented in all interactions with patients, visitors and co-workers. Collaborates with team members as well as other support service departments. This position is responsible for the documentation, communication and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the department that the SRC serves. This position assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection. The general responsibilities of the position may include, but are not limited to: taking accurate meal orders from patients in a timely manner, providing exceptional customer service, completing administrative reports related to meal orders, assisting in preparation and assembly of patient meal trays, assisting in supervision of patient services staff and any other duties identified by the supervisor or manager. This position prefers prior Healthcare and/or previous customer service dispatching experience. The knowledge and the use of several Windows based computer programs, telephones, radios, paging systems and copy/fax machines to facilitate routine and emergency communication. Involved extensive telephone interaction with NEBH staff and visitors. Incumbent staff must be able to read, write, speak and understand English. Must possess the ability to work in a fast paced environment with demonstrated ability to prioritize multiple, competing tasks and demand along with ability to select priorities and organize the work to meet the demand. Strong positive customer service skills are essential. Timely and accurate typing skills are a must. Principal Duties include but are not limited to:-Provides exceptional customer service to patients, families, visitors, and hospital staff. -Communicates any potential customer service issues with appropriate supervisor or manager-Completes required continuous improvement reports in a timely and satisfactory manner including assigned HACCP Records. -Leads and assists in food preparation and assembly of patient meal trays. -Works as part of a team to accomplish timely and courteous service. -Participates in all dietary in-service training, regular safety meetings, safety training and hazard assessments as required. -Provides or facilitates basic training and supervision to patient services staff. -Works comfortably with basic computer programs, including electronic room service programs. Can coordinate and implement a business continuity plan in the event of computer downtime. Deciphers information for data input into computer software applications. -Maintains and cleans work area throughout the day and at the end of each shift. -Strictly adheres to all HACCP and Safety policies and procedures including documentation of HACCP Logs. LICENSE, CERTIFICATION REQUIRED:-High School Diploma Preferred-Serve Safe Certification Preferred Pay Range: $18. 74 - $25. 22The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. **Job Description:** **Essential Responsibilities:** 1. Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. 2. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. 3. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. 4. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 5. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. One year experience in a healthcare or service/hospitality environment. **Competencies:** 1. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 2. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 3. **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. 4. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Job Description: Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: One year experience in a healthcare or service/hospitality environment. Competencies: Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. **Job Description:** **Essential Responsibilities:** 1. Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. 2. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. 3. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. 4. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 5. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. One year experience in a healthcare or service/hospitality environment. **Competencies:** 1. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 2. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 3. **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. 4. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Job Description:Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:One year experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Job Description:Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:One year experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. **Job Description:** **Essential Responsibilities:** 1. Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. 2. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. 3. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. 4. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 5. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. One year experience in a healthcare or service/hospitality environment. **Competencies:** 1. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. 2. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 3. **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. 4. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. 5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Job Description:Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i. e. , early or late patient, late provider, etc. ) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:One year experience in a healthcare or service/hospitality environment. Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under oversight of the Department Manager, the Senior Specialist Patient Financial Services - Hospital Billing will be responsible for the efficient and accurate completion of senior level Accounts Receivable tasks. The Senior Specialist will be responsible for the highest complexity for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement for the health system. Requires an increased level of oversight to ensure both compliance and successful billing and collection of payments are obtained within various work queues. Serves as a role model/mentor to the staff throughout the entire Hospital Billing Revenue Cycle Teams particularly in departmental policies and procedures adherence. **Job Description:** **Essential Duties & Responsibilities including but not limited to** : - Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues - Investigate and resolve assigned accounts of the highest level of complexity (i.e., inpatient, high dollar, aged accts, etc.) within Hospital Billing, Denial, & Follow-Up various work queues to completion and communicate to the Manager within the designated time frame (essential). - Contacts insurance carriers or other responsible parties to determine what is needed for complete and accurate appeal documentation for a favorable outcome and follow through to time of payment posting. - Gathers all necessary documentation needed to have claims reprocessed/adjudicated - Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification - Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. - Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. - Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues - Performs Hospital Billing Revenue Cycle staff educational shadowing sessions pertaining to Hospital Billing operational policy and procedure workflow adherence upon Management request - Document all inactive periods and make them available upon management's request. - Resolves accounts with the highest level of complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. - Works assigned accounts with the highest level of complexity within claim edit work queue(s) daily and resubmit claims through the Epic billing system - Works assigned accounts with the highest level of complexity containing External claim edits from Clearinghouse and resubmits claims through the Epic billing system - Handles Paper claims processing including proper documentation of accounts with the highest level of complexity - Communicates all claims/data problems to the Manager within one (1) day of identifying the issue(s). - Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections on accounts with the highest level of complexity and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement **Minimum Qualifications:** **Education:** High School Diploma / GED Required **Licensure, Certification & Registration:** None Required **Experience:** - At least seven (7) years accounts receivable experience required **Skills, Knowledge & Abilities:** - Demonstrates excellent attention to detail and prioritization of accounts - Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues - Demonstrates strong, clear oral and written communication. - Demonstrates strong professional telephone & email etiquette. - Demonstrates strong ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. - Demonstrates excellent use of billing computer and PC skills. - Demonstrates a high level of problem solving and decision making skills. - Demonstrates a high level to resolve account issues to completion and obtain appropriate payment - Demonstrates the ability to work independently and efficiently **Preferred Qualifications & Skills:** - Experience in Revenue Cycle Accounts Receivable - Experience working with EPIC **Pay Range:** $23.00 - $30.95 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under oversight of the Department Manager & Supervisor, the Patient Financial Services Specialist - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable of higher complexity within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. **Job Description:** **Essential Duties & Responsibilities** including but not limited to: - Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues - Work assigned accounts with higher complexity (high dollars, specific denial records, etc) within Hospital Billing, Denial, & Follow Up various work queues while maintaining established productivity requirements. - Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. - Performs all Hospital Billing, Follow-Up, and Denial activities necessary to obtain payment/resolution of claims. - Review the entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made before moving to the next responsible party and/or adjusting balances and removing them from work queue(s). - Gathers all necessary documentation needed to have claims reprocessed/adjudicated - Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification - Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. - Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. - Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues - Document all inactive periods and make them available upon management's request. - Resolves accounts with higher complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. - Works higher level of complexity specific claim edit work queue(s) daily and resubmit claims through the Epic billing system - Works higher level of complexity External claim edits from Clearinghouse and resubmits claims through the Epic billing system - Handles Paper claims processing including proper documentation of accounts with higher level of complexity - Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. - Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections on accounts with higher level of complexity and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement **Minimum Qualifications:** **Education:** High School Diploma / GED Required **Licensure, Certification & Registration:** None Required **Experience:** - At least five (5) years accounts receivable experience required **Skills, Knowledge & Abilities:** - Demonstrates excellent attention to detail and prioritization of accounts - Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues - Demonstrates Clear oral and written communication. - Demonstrates Professional telephone & email etiquette. - Demonstrates the ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. - Demonstrates higher level use of billing computer and PC skills. - Demonstrates a higher level of problem solving and decision making skills. - Demonstrates ability to resolve account issues to completion and obtain appropriate payment - Demonstrates the ability to work independently and efficiently **Preferred Qualifications & Skills:** - Experience in Revenue Cycle Accounts Receivable - Experience working with EPIC **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under oversight of the Department Manager, the Senior Specialist Patient Financial Services - Hospital Billing will be responsible for the efficient and accurate completion of senior level Accounts Receivable tasks. The Senior Specialist will be responsible for the highest complexity for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement for the health system. Requires an increased level of oversight to ensure both compliance and successful billing and collection of payments are obtained within various work queues. Serves as a role model/mentor to the staff throughout the entire Hospital Billing Revenue Cycle Teams particularly in departmental policies and procedures adherence. Job Description:Essential Duties & Responsibilities including but not limited to: • Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues • Investigate and resolve assigned accounts of the highest level of complexity (i. e. , inpatient, high dollar, aged accts, etc. ) within Hospital Billing, Denial, & Follow-Up various work queues to completion and communicate to the Manager within the designated time frame (essential). • Contacts insurance carriers or other responsible parties to determine what is needed for complete and accurate appeal documentation for a favorable outcome and follow through to time of payment posting. • Gathers all necessary documentation needed to have claims reprocessed/adjudicated • Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification • Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. • Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. • Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues • Performs Hospital Billing Revenue Cycle staff educational shadowing sessions pertaining to Hospital Billing operational policy and procedure workflow adherence upon Management request • Document all inactive periods and make them available upon management's request. • Resolves accounts with the highest level of complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. • Works assigned accounts with the highest level of complexity within claim edit work queue(s) daily and resubmit claims through the Epic billing system • Works assigned accounts with the highest level of complexity containing External claim edits from Clearinghouse and resubmits claims through the Epic billing system • Handles Paper claims processing including proper documentation of accounts with the highest level of complexity • Communicates all claims/data problems to the Manager within one (1) day of identifying the issue(s). • Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. • Handles payer 277 rejections on accounts with the highest level of complexity and resubmits claims through Epic Billing system or other means of submission (i. e. , email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement Minimum Qualifications: Education: High School Diploma / GED RequiredLicensure, Certification & Registration: None RequiredExperience:• At least seven (7) years accounts receivable experience required Skills, Knowledge & Abilities:• Demonstrates excellent attention to detail and prioritization of accounts • Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues• Demonstrates strong, clear oral and written communication. • Demonstrates strong professional telephone & email etiquette. • Demonstrates strong ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. • Demonstrates excellent use of billing computer and PC skills. • Demonstrates a high level of problem solving and decision making skills. • Demonstrates a high level to resolve account issues to completion and obtain appropriate payment• Demonstrates the ability to work independently and efficiently Preferred Qualifications & Skills: • Experience in Revenue Cycle Accounts Receivable • Experience working with EPIC Pay Range: $23. 00 - $30. 95The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under oversight of the Department Manager & Supervisor, the Patient Financial Services Specialist - Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable of higher complexity within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. Job Description:Essential Duties & Responsibilities including but not limited to: • Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues • Work assigned accounts with higher complexity (high dollars, specific denial records, etc) within Hospital Billing, Denial, & Follow Up various work queues while maintaining established productivity requirements. • Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. • Performs all Hospital Billing, Follow-Up, and Denial activities necessary to obtain payment/resolution of claims. • Review the entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made before moving to the next responsible party and/or adjusting balances and removing them from work queue(s). • Gathers all necessary documentation needed to have claims reprocessed/adjudicated • Informs and/or transfers to management of any problem accounts and or denial trends that require escalation within 2 days of identification • Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. • Adheres to all Hospital Billing, Follow up, and Denial departmental policies and procedures/training documents. • Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues • Document all inactive periods and make them available upon management's request. • Resolves accounts with higher complexity in any Claims Edit work queue and resubmits claims through the Epic Billing System. • Works higher level of complexity specific claim edit work queue(s) daily and resubmit claims through the Epic billing system • Works higher level of complexity External claim edits from Clearinghouse and resubmits claims through the Epic billing system • Handles Paper claims processing including proper documentation of accounts with higher level of complexity • Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. • Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. • Handles payer 277 rejections on accounts with higher level of complexity and resubmits claims through Epic Billing system or other means of submission (i. e. , email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement Minimum Qualifications: Education: High School Diploma / GED RequiredLicensure, Certification & Registration: None RequiredExperience:• At least five (5) years accounts receivable experience required Skills, Knowledge & Abilities:• Demonstrates excellent attention to detail and prioritization of accounts • Demonstrates strong working knowledge of Epic Hospital Billing Follow Up and Denial workflows, considered as Subject Matter Expert (SME) to team and other colleagues• Demonstrates Clear oral and written communication. • Demonstrates Professional telephone & email etiquette. • Demonstrates the ability to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. • Demonstrates higher level use of billing computer and PC skills. • Demonstrates a higher level of problem solving and decision making skills. • Demonstrates ability to resolve account issues to completion and obtain appropriate payment• Demonstrates the ability to work independently and efficiently Preferred Qualifications & Skills: • Experience in Revenue Cycle Accounts Receivable • Experience working with EPIC Pay Range: $22. 05 - $29. 68The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled