Unit Coordinator jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. Job Description:Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Prior customer service experience.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:Previous administrative experience in a healthcare setting.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

_Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system._ **_Are you ready to become a part of our dynamic team?_** The Unit Coordinator (UC) is an essential part of the Adult Psychiatric Services team, contributing to our delivery of high quality patient care with a focus on the patient experience. The UC is responsible for transcribing orders, data entry, answering phones, ordering supplies and other related duties. **Responsibilities include but are not limited to:** + Check In Responsibilities. + Patient access and registration data through EPIC. + Understands unique differences of various clinic and UC responsibilities for each. Performs effectively in each capacity. + Demonstrates courteous phone and interpersonal skills. + Demonstrates ability to accurately order departmental supplies from internal and external sources. + Is attentive to responsibilities regarding the communication of practitioner schedules to their main offices, as required. + Collaborates in coordination of patient scheduling in a way that meets both departmental and patient needs. + Monitors re-stocking of clerical supplies. + A successful candidate will be able to work in a fast-paced environment requiring excellent prioritization skills. **Shift:** Per Diem - Evenings **Education Required:** + High School Diploma or Equivalent. Associates or Bachelors preferred. **Experience Required:** + Previous medical transcription and office experience desired. + Epic experience desired. + Medical experience preferred. + Typing/computer skills required. **Benefits working at Anna Jaques Hospital:** + Tuition Reimbursement + Career Development and Opportunities + Free On-Site Parking + Discounts/Savings on various businesses. + Health and Wellness activities **Apply today and learn more!** **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. This role is full-time, 40 hours per week, with a schedule of 7:00 a.m. to 3:00 p.m. Job Description: Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff, and admission facilitator. Assists providers and ensures the availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates the registration process for established protocols. Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors. Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input. Serves as a point person for the resolution of IS issues. Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies, and outside purchases. Coordinates special purchases for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. Manages the unit-based patient value program. Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested. Reports unresolved losses to the Operations Coordinator. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 0-1 years of related work experience required. Prior customer service experience. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: Previous administrative experience in a healthcare setting. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. **Job Description:** **Essential Responsibilities:** 1. Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols. 2. Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors. 3. Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues. 4. Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. 5. Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. Prior customer service experience. 4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Previous administrative experience in a healthcare setting. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. **:** **Essential Duties & Responsibilities including but not limited to:** 1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. **Organizational Requirements:** - Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. - Complies with all Lahey Clinic Policies. - Complies with behavioral expectations of the department and Lahey Clinic. - Maintains courteous and effective interactions with colleagues and patients. - Demonstrates an understanding of the job description, performance expectations, and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes Mandatory Education. - Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. **:** **Essential Duties & Responsibilities including but not limited to:** 1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. **Organizational Requirements:** - Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. - Complies with all Lahey Clinic Policies. - Complies with behavioral expectations of the department and Lahey Clinic. - Maintains courteous and effective interactions with colleagues and patients. - Demonstrates an understanding of the job description, performance expectations, and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes Mandatory Education. - Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values. Come join an amazing team which you will work under the supervision of the unit manager and according to the established policies and procedures, coordinates all patient and unit communication through a variety of receptionist, clerical, and transcriptionist duties. **Job Description:** **Essential Duties & Responsibilities (including but not limited to):** 1. Acts as a resource to patients, families, and visitors upon entering the unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance. 2. Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff. 3. Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers the message in a timely fashion. 4. Functions as a liaison between the patient care unit and all support services throughout the hospital. 5. Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly. Responsible for the following tasks: a. On transfer of a patient from one unit to another, the unit coordinator will print clinical flow sheets from the sending unit and place them in the chart for the receiving unit to see. b.Notify RN of any written orders that are received. c. Maintain accurate charts and file all paperwork appropriately during each shift. Complete all paperwork in a timely fashion. d. Ensure that there is an ample amount of progress notes in the chart for clinicians to write progress notes on. 6. Maintains established stock levels of clerical supplies. 7. Participates in the orientation of new staff. 8. Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed. 9. Print proxy list daily and update proxy information to the current chart if applicable. 10. Performs unit-specific tasks as identified on the unit checklist. 11. Follow discharge procedures according to the checklist. Print required documents and sign off on completed paperwork. 12. Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required. 13. Attends the annual Safety Education Fair. 14. Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel. a. Observe and report the patient's status and needs b. Answer call lights and attends/report patient's needs c. Obtains weights, vital signs, intake/output, and reports results d. Performs phlebotomy, EKG, and glucometer. Collects and labels specimens according to pol icy. e. Assists patients with ADLs f. Assists with admissions, transfers, and discharges g. Completes patient treatments as directed h. Rounding every 2 hours on patients with documentation 15. Maintains current knowledge/certification a. Attends hospital-sponsored training programs as required b. Maintains BLS certification c. Attends annual Safety Education d. Performs glucometer competency (yearly) 16. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel. a. Assists with maintaining a safe, clean and orderly environment b. Operates all equipment and safely performs all procedures/care. c. Demonstrates proper body mechanics d. Cleans and stocks supplies and equipment as directed 17. Follows the hospital exposure control plans/bloodborne and airborne pathogens. 18. Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed. **Minimum Qualifications** : 1. High school graduate or equivalent 2. Previous clerical experience (preferably in a healthcare setting). Medical terminology is preferred. 3. Ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software. 4. An ability to set appropriate priorities and organize workflow. 5. An ability to concentrate and pay attention to detail during frequent interruptions. 6. Strong interpersonal skills are necessary to interface with support and professional staff and patients. **Physical Requirements & Environment:** 1. Busy, heavily trafficked patient-care environment. 2. Normal hospital environment. 3. Exposure to infectious diseases, chemicals, and other toxic agents. 4. Ability to walk and stand for up to 90% of work time, and to push and pull heavy work objects (including patients), and lift 50 lbs. 5. Fine motor control for limited periods to perform patient treatments. **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. The schedule for this role is 36 hours per week, 7:00 a. m. to 7:00 p. m. , with some weekend rotation. Job Description:Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols. Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors. Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues. Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e. g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 0-1 years related work experience required. Prior customer service experience. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Previous administrative experience in a healthcare setting. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. **Job Description:** **Essential Responsibilities:** + Facilitates patient flow through the unit. + Coordinates admissions with admitting, nursing staff, and admission facilitator. + Assists providers and ensures the availability of needed supplies. + Obtains and communicates information for requested tests and procedures. + Coordinates the registration process for established protocols. + Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice. + Greets and directs patients, families, visitors, and staff. + Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors. + Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input. + Serves as a point person for resolution of IS issues. + Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies, and outside purchases. + Coordinates special purchase for patient care needs (e.g,. specialty beds). + Ensures that all equipment in the unit is adequately maintained. + Maintains equipment logs. Performs/monitors activities related to JCAHO. + Manages the unit-based patient valuable program. + Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested. + Reports unresolved losses to the Operations Coordinator. **Required Qualifications:** + High School diploma or GED required. Associate's degree preferred. + 0-1 years of related work experience required. + Prior customer service experience. + Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** Previous administrative experience in a healthcare setting. **Competencies:** **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**MAIN FUNCTION:** _Under the direct supervision of the Nurse Manager, performs a variety of clerical/receptionist duties utilizing specific knowledge of medical terminology and hospital procedures to support the efficient operation of the unit, staff, physicians, patients and their families. Duties include but are not limited to: maintenance of the medical records located on the Nursing Unit, answering phones, visitor assistance, specimen delivery, & mail distribution._ **REQUIRED EXPERIENCE:** + Current knowledge of Medical Terminology - Must have taken and successfully completed a Medical Terminology Course within the past 2 years (or be able to pass a medical terminology competency equivalent to final exam of medical terminology course at time of interview). + Must demonstrate ability to perform variety of clerical duties accurately. + Must be able to transcribe information & medication orders into Epic system accurately. Previous Epic experience preferred. + Excellent organizational skills and ability to work well in stressful situations. + Graduate of medical assistant/secretary program with 6-12 months experience preferred. + Previous Unit Coordinator experience is preferred. _As with all job assignments, staff may be floated to areas where they are needed_ **Pay Range:** $18.44 - $32.35 This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. 24 hpw; 7a-730p with rotating weekends and holidays Job Description:MAIN FUNCTION:Under the direct supervision of the Nurse Manager, performs a variety of clerical/receptionist duties utilizing specific knowledge of medical terminology and hospital procedures to support the efficient operation of the unit, staff, physicians, patients and their families. Duties include but are not limited to: maintenance of the medical records located on the Nursing Unit, answering phones, visitor assistance, specimen delivery, & mail distribution. REQUIRED EXPERIENCE:Current knowledge of Medical Terminology - Must have taken and successfully completed a Medical Terminology Course within the past 2 years (or be able to pass a medical terminology competency equivalent to final exam of medical terminology course at time of interview). Must demonstrate ability to perform variety of clerical duties. Must be able to transcribe information & medication orders into Meditech system accurately. Previous Meditech experience preferred. Excellent organizational skills and ability to work well in stresesful situations. Graduate of medical assistant/secretary program with 6-12 months experience preferred. Previous Unit Coordinator experience is preferred. As with all job assignments, staff may be floated to areas where they are needed. Pay Range: $18. 81 - $33. 00This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. :Essential Duties & Responsibilities including but not limited to:1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. Organizational Requirements:• Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. • Complies with all Lahey Clinic Policies. • Complies with behavioral expectations of the department and Lahey Clinic. • Maintains courteous and effective interactions with colleagues and patients. • Demonstrates an understanding of the job description, performance expectations, and competency assessment. • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. • Participates in departmental and/or interdepartmental quality improvement activities. • Participates in and successfully completes Mandatory Education. • Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: NoneSkills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. :Essential Duties & Responsibilities including but not limited to:1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. Organizational Requirements:• Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. • Complies with all Lahey Clinic Policies. • Complies with behavioral expectations of the department and Lahey Clinic. • Maintains courteous and effective interactions with colleagues and patients. • Demonstrates an understanding of the job description, performance expectations, and competency assessment. • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. • Participates in departmental and/or interdepartmental quality improvement activities. • Participates in and successfully completes Mandatory Education. • Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: NoneSkills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Surgical Services Coordinator will support the Orthopedics Department at Beth Israel Deaconess Medical Center in Boston, MA. The schedule for this opening is Monday through Thursday 8am-4:30pm, and Friday 7:30am-4pm. This role has the potential for hybrid work schedule once the probationary period ends and/or the incumbent is fully trained and comfortable with the position. **Job Description:** Provides support for leadership positions and a division or department by leading and coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. **Essential Responsibilities:** + Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. + Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. + Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. + Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. + Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. **Required Qualifications:** + High School diploma or GED required. Associate's degree preferred. + 3-5 years related work experience required. + Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. **Competencies:** + **Decision Making:** Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. + **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. + **Independence of Action:** Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. + **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. + **Team Work:** Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. + **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** + Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. **Pay Range:** $26.51 - $34.98 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. WE CARE by fostering the wellbeing of a health-focused workplace that supports work-life balance, empathy in understanding others' perspectives, collaboration for extraordinary results, accountability to achieve collective goals, respect for diversity and inclusiveness, and equity by ensuring everyone has the opportunity to reach their full potential. :Under the supervision of the MRI Scheduling Supervisor/Patient Services Facilitator, the MRI Patient Registration Coordinator will assist with the delivery of patient care at Lahey Outpatient Center Danvers, but also at times, in the role of tech aide positioning patients and assisting the technologist as required. Essential Duties & Responsibilities including but not limited to:Greets patients in a prompt and courteous manner. Answers/directs calls and pages when required. Registers patients accurately through the computer to ensure a proper check in process, verifying the patients identification, scanning the health insurance card in EPIC, have the patient sign a consent for treatment/billing, scan documents into EPIC, wristband patient, and verifies and updates all registration, guarantor and insurance fields to ensure eligibility, benefits, copay and preauthorization are all in place. . Collects co-payments and ensures all patients without insurance pay at time of scan. Reconciles collections in EPIC, closes cash draw and delivers payments to the appropriate party before end of shift. Performs MRI safety screening with patient for metal implants and other contraindications. Makes necessary arrangements for outpatient ride assistance. Arranges ambulance service for inpatients to our satellite locations when applicable and transport services for in-house patients. Mails transcribed reports to the patient and/or an additional physician as per patient request at the time of his/her scan. Transcribes, scans and files all outpatient orders into Epic. Reviews orders for accuracy in accordance with MRI Protocol Manual. Sorts and distributes mail. Copies and prepares MRI safety screening form packets. Contacts patients regarding arrangements for cd pickup which are required for radiologist comparison. Processes patient and referring provider requests for MRI results report and CD of images. MRI scheduling/rescheduling of patient appointments. Performs phone MRI safety pre-screening with patient including follow up on: GFR lab results; orbital x-rays and ensures all metal implants and contraindications research has been completed for the day's patients. Documents all important patient correspondence i. e. operative notes, insurance updates and implants which are essential for MRI safety and patient satisfaction. Inpatient scheduling as needed. When call queues are busy, backs up MRI Schedulers on ACD (Automated Call Distribution) system as needed. Emails Radiologist daily coverage schedule to all MRI Department staff. Monitors front office inventory levels and purchases office supplies as necessary. Provides courteous interaction between the MRI Department and referring hospitals/physicians' offices. Works with MRI Scheduling Supervisor/Patient Services Facilitator and Chief Technologist in implementing policies regarding patient care. Completes special projects as requested by management. Reads and responds to all e-mails appropriately and promptly. Maintains clean waiting rooms and coffee station. Completes all annual safety training for MRI and Hospital mandatory Healthstream learning modules. Secondary Responsibilities:Performs technologist aide functions as needed i. e. screens patient, changes patient, assist with lifting/positioning of the patient in preparation for the MRI, obtains CD at end of exam for patient and cleans MRI scanner room. Interviews patients, obtains pertinent clinical history before MRI examination and fully informs patient about the exam. Assists getting the patient changed for their exam. Assists getting the patient in and out of the scan room. Assists Technologist with positioning of patients. Conducts proper discharge of patient. Confirms with the technologist that the patient leaves with the correct CD if applicable. Ensures the stocking of scan rooms and linen closets. Assists claustrophobic, elderly, pediatric and inpatients. Organizational Requirements: Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. Incorporate Lahey Hospital and Medical Center Standards of Behavior and Guiding Principles into daily activities. Comply with all Lahey Hospital and Medical Center Policies. Comply with behavioral expectations of the department and Lahey Hospital and Medical Center. Maintain courteous and effective interactions with colleagues and patients. Demonstrate an understanding of the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education:High school graduate required. Advance education is preferred. Knowledge of PC computer systems, ability to learn basic scheduling software and work with word processing applications. Licensure, Certification & Registration:BLSExperience:3-4 years' experience in a fast-paced health care medical facility setting. Skills, Knowledge & Abilities:Typing speed 50 WPM, third party payor knowledge and insurance background required. Must have exceptional communication and organizational skills to interact with providers, technologists, patients and radiologists. Must be able to work independently as well as in a team. Must be self-motivated and have ability to work in healthcare setting Medical terminology. Must be able to perform research and well as troubleshoot. Must have excellent communication and organizational skills. Must maintain a professional manner and appearance. Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** This is a full-time, Day shift position with a Variable schedule. Hours will vary between 6am-2:30pm, 7am-3:30pm, 7:30am-4pm and 8:30am-5pm. Rotating Weekends, Rotating holidays and on call is required. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling: 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues. 10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches. 11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information. 14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration: 16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required. 18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 19. Applies the appropriate guarantor and insurance to each patient visit. 20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent. Associate's degree preferred. Licensure, Certification & Registration: None Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently. Preferred Qualifications & Skills: · Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** is Mon-Fri, 8:30-5PM. Contributes to the Hospital's mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays. **Job Description:** **Registration:** 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter. 5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. 6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. 7. Completes registrations on inpatient units who may be missing information from their original registration 8. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk. 9. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information. **Scheduling:** 10. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. 11. Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches. 12. Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols. 13. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 14. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information. 15. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care. 16. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality and accuracy levels and communicates regularly with the Supervisor and Manager. **Pre-Registration:** 17. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. 18. Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required. 19. Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer's response to each verification request and takes appropriate action based on this response. 20. Applies the appropriate guarantor and insurance to each patient visit. 21. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status and payment responsibility and schedules patients with Financial Counseling as needed. **Minimum Qualifications:** Education: High school degree or equivalent Licensure, Certification & Registration: None Experience: Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**