Unit Secretary jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. This role is full-time, 40 hours per week, with a schedule of 7:00 a.m. to 3:00 p.m. Job Description: Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff, and admission facilitator. Assists providers and ensures the availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates the registration process for established protocols. Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors. Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input. Serves as a point person for the resolution of IS issues. Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies, and outside purchases. Coordinates special purchases for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. Manages the unit-based patient value program. Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested. Reports unresolved losses to the Operations Coordinator. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 0-1 years of related work experience required. Prior customer service experience. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: Previous administrative experience in a healthcare setting. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. **Job Description:** **Essential Responsibilities:** 1. Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols. 2. Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors. 3. Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues. 4. Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. 5. Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. Prior customer service experience. 4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Previous administrative experience in a healthcare setting. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. Job Description:Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Prior customer service experience.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:Previous administrative experience in a healthcare setting.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1. 7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system. Are you ready to become a part of our dynamic team?The Unit Coordinator (UC) is an essential part of the Adult Psychiatric Services team, contributing to our delivery of high quality patient care with a focus on the patient experience. The UC is responsible for transcribing orders, data entry, answering phones, ordering supplies and other related duties. Responsibilities include but are not limited to:Check In Responsibilities. Patient access and registration data through EPIC. Understands unique differences of various clinic and UC responsibilities for each. Performs effectively in each capacity. Demonstrates courteous phone and interpersonal skills. Demonstrates ability to accurately order departmental supplies from internal and external sources. Is attentive to responsibilities regarding the communication of practitioner schedules to their main offices, as required. Collaborates in coordination of patient scheduling in a way that meets both departmental and patient needs. Monitors re-stocking of clerical supplies. A successful candidate will be able to work in a fast-paced environment requiring excellent prioritization skills. Shift: Per Diem - EveningsEducation Required: High School Diploma or Equivalent. Associates or Bachelors preferred. Experience Required: Previous medical transcription and office experience desired. Epic experience desired. Medical experience preferred. Typing/computer skills required. Benefits working at Anna Jaques Hospital:Tuition ReimbursementCareer Development and OpportunitiesFree On-Site ParkingDiscounts/Savings on various businesses. Health and Wellness activities Apply today and learn more! Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. **:** **Essential Duties & Responsibilities including but not limited to:** 1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. **Organizational Requirements:** - Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. - Complies with all Lahey Clinic Policies. - Complies with behavioral expectations of the department and Lahey Clinic. - Maintains courteous and effective interactions with colleagues and patients. - Demonstrates an understanding of the job description, performance expectations, and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes Mandatory Education. - Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. **:** **Essential Duties & Responsibilities including but not limited to:** 1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. **Organizational Requirements:** - Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. - Complies with all Lahey Clinic Policies. - Complies with behavioral expectations of the department and Lahey Clinic. - Maintains courteous and effective interactions with colleagues and patients. - Demonstrates an understanding of the job description, performance expectations, and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes Mandatory Education. - Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values. Come join an amazing team which you will work under the supervision of the unit manager and according to the established policies and procedures, coordinates all patient and unit communication through a variety of receptionist, clerical, and transcriptionist duties. Job Description:Essential Duties & Responsibilities (including but not limited to): 1. Acts as a resource to patients, families, and visitors upon entering the unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance. 2. Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff. 3. Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers the message in a timely fashion. 4. Functions as a liaison between the patient care unit and all support services throughout the hospital. 5. Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly. Responsible for the following tasks:a. On transfer of a patient from one unit to another, the unit coordinator will print clinical flow sheets from the sending unit and place them in the chart for the receiving unit to see. b. Notify RN of any written orders that are received. c. Maintain accurate charts and file all paperwork appropriately during each shift. Complete all paperwork in a timely fashion. d. Ensure that there is an ample amount of progress notes in the chart for clinicians to write progress notes on. 6. Maintains established stock levels of clerical supplies. 7. Participates in the orientation of new staff. 8. Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed. 9. Print proxy list daily and update proxy information to the current chart if applicable. 10. Performs unit-specific tasks as identified on the unit checklist. 11. Follow discharge procedures according to the checklist. Print required documents and sign off on completed paperwork. 12. Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required. 13. Attends the annual Safety Education Fair. 14. Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel. a. Observe and report the patient's status and needsb. Answer call lights and attends/report patient's needsc. Obtains weights, vital signs, intake/output, and reports resultsd. Performs phlebotomy, EKG, and glucometer. Collects and labels specimens according to pol icy. e. Assists patients with ADLsf. Assists with admissions, transfers, and dischargesg. Completes patient treatments as directedh. Rounding every 2 hours on patients with documentation15. Maintains current knowledge/certificationa. Attends hospital-sponsored training programs as requiredb. Maintains BLS certificationc. Attends annual Safety Educationd. Performs glucometer competency (yearly)16. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel. a. Assists with maintaining a safe, clean and orderly environmentb. Operates all equipment and safely performs all procedures/care. c. Demonstrates proper body mechanicsd. Cleans and stocks supplies and equipment as directed17. Follows the hospital exposure control plans/bloodborne and airborne pathogens. 18. Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed. Minimum Qualifications: 1. High school graduate or equivalent2. Previous clerical experience (preferably in a healthcare setting). Medical terminology is preferred. 3. Ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software. 4. An ability to set appropriate priorities and organize workflow. 5. An ability to concentrate and pay attention to detail during frequent interruptions. 6. Strong interpersonal skills are necessary to interface with support and professional staff and patients. Physical Requirements & Environment: 1. Busy, heavily trafficked patient-care environment. 2. Normal hospital environment. 3. Exposure to infectious diseases, chemicals, and other toxic agents. 4. Ability to walk and stand for up to 90% of work time, and to push and pull heavy work objects (including patients), and lift 50 lbs. 5. Fine motor control for limited periods to perform patient treatments. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. Job Description:Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff, and admission facilitator. Assists providers and ensures the availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates the registration process for established protocols. Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors. Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues. Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies, and outside purchases. Coordinates special purchase for patient care needs (e. g,. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. Manages the unit-based patient valuable program. Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested. Reports unresolved losses to the Operations Coordinator. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 0-1 years of related work experience required. Prior customer service experience. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Previous administrative experience in a healthcare setting. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. The schedule for this role is 36 hours per week, 7:00 a. m. to 7:00 p. m. , with some weekend rotation. Job Description:Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols. Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors. Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues. Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e. g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 0-1 years related work experience required. Prior customer service experience. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:Previous administrative experience in a healthcare setting. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. 24hpw; 7p-7:30a, every other weekend and holiday Job Description:MAIN FUNCTION:Under the direct supervision of the Nurse Manager, performs a variety of clerical/receptionist duties utilizing specific knowledge of medical terminology and hospital procedures to support the efficient operation of the unit, staff, physicians, patients and their families. Duties include but are not limited to: maintenance of the medical records located on the Nursing Unit, answering phones, visitor assistance, specimen delivery, & mail distribution. REQUIRED EXPERIENCE:Current knowledge of Medical Terminology - Must have taken and successfully completed a Medical Terminology Course within the past 2 years (or be able to pass a medical terminology competency equivalent to final exam of medical terminology course at time of interview). Must demonstrate ability to perform variety of clerical duties accurately. Must be able to transcribe information & medication orders into Epic system accurately. Previous Epic experience preferred. Excellent organizational skills and ability to work well in stressful situations. Graduate of medical assistant/secretary program with 6-12 months experience preferred. Previous Unit Coordinator experience is preferred. As with all job assignments, staff may be floated to areas where they are needed Pay Range: $18. 44 - $32. 35This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. :Essential Duties & Responsibilities including but not limited to:1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. Organizational Requirements:• Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. • Complies with all Lahey Clinic Policies. • Complies with behavioral expectations of the department and Lahey Clinic. • Maintains courteous and effective interactions with colleagues and patients. • Demonstrates an understanding of the job description, performance expectations, and competency assessment. • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. • Participates in departmental and/or interdepartmental quality improvement activities. • Participates in and successfully completes Mandatory Education. • Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: NoneSkills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general supervision of the Registered Nurse, provides clerical support to inpatient nursing unit. :Essential Duties & Responsibilities including but not limited to:1) Prepares patients charts, ensuring that all necessary forms are available and relevant patient information is ready for use or review daily 2) Assembles charts for admissions, transfers, and discharges. 3) Utilizes appropriate computer systems to process physician orders for relevant patient information 4) Utilizes bed tracking systems to support timely patient flow. 5) Answers telephones, following Lahey Clinic's established greeting; takes and transmits messages to unit staff. 6) Responds to queries from physicians, nursing staff, and visitors taking care not disclose confidential patient information to unauthorized individuals in accordance with various Lahey policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act). 7) Inventories nursing unit's office supply's and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. 8) Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. Organizational Requirements:• Incorporates Lahey Clinic Guiding Principles, Mission Statement, and Goals into daily activities. • Complies with all Lahey Clinic Policies. • Complies with behavioral expectations of the department and Lahey Clinic. • Maintains courteous and effective interactions with colleagues and patients. • Demonstrates an understanding of the job description, performance expectations, and competency assessment. • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. • Participates in departmental and/or interdepartmental quality improvement activities. • Participates in and successfully completes Mandatory Education. • Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: Requires high school diploma or equivalent. Licensure, Certification, Registration: NoneSkills, Knowledge & Abilities: Requires basic compter skills involving standard software for recording patient information in computerized databases, proficiency in reading comprehension, spelling, and writing normally obtained in high school and on-the-job experience. Experience: None Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. **Job Description:** **Requirements:** **Education - High School Degree or GED** **Experience: A minimum of 1 year of experience in a high-volume customer service-related position.** **Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.** ***Per-diem/ Hours- 5:00-7:00 AM*** **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. **Job Description:** **General Responsibilities:** + Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis. + Processes and monitors provider time away and ensures that the information is captured in all required systems. + Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel. + Utilizes Lahey Clinic electronic systems in order to record thorough, and complete phone messages. + Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorization's. + Uses electronic systems to enter provider orders and retrieve test results. + Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process. + Processes forms required for insurance approvals for scheduled procedures, office visits, or tests. + Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness. + In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically. + Maintains provider correspondence, reports, and statistics. + Makes physician travel arrangements as needed. + Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME). + Screens, sorts and distributes mail. + Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, email, paging systems, copy machine, transcription equipment and fax. + Assists in establishing a new physician's practice, ordering business cards, office supplies etc. **2) Scheduling:** + Works with provider and/or other care provider to provide access to patients and facilitate "work in" appointments as required. + Schedules patients for tests and consultations as directed by the provider or other care provider. + Communicates information to patients regarding requirements for appointments and test preparation, as needed. + Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing. + Processes any physician or other care provider 'bump lists', according to protocol ensuring all patients are provided and notified of the new appointment. **Requirements:** **Education - High School Degree or GED** **Experience: A minimum of 1 year of experience in a high-volume customer service-related position.** **Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.** **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description: Requirements: Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high volume customer service related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. **Job Description:** **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled