Customer Care Manager jobs at BrightStar Care

About the Company The Critical Care Advanced Practice Provider (CC APP) team at UCSF provides expert care in the adult intensive care units at UCSF Health. The CC APPs are an element of the interdisciplinary critical care team that includes attending physicians, physicians in training, pharmacists, registered nurses, rehabilitation therapists, and UCSF students. The CC APPs provide care in all of the adult intensive care units including Cardiac, Neurologic, Medical, and Surgical intensive care units. These units provide care for patients undergoing cardiac surgery, organ transplantation, thoracic surgery, orthopedic surgery, neurosurgical surgery, general surgery, or patients requiring complex medical management. The CC APP team collaborates with the UCSF School of Nursing and supports the UCSF Surgical and Critical Care Advanced Practice Provider Fellowship. The CC APP group is active in various quality improvement, cost reduction, and professional development projects. About the Role The adult Critical Care Advanced Practice Provider Supervisor supervises, coordinates, and administers the practice of advanced practice professionals (APP), including nurse practitioners and physician assistants. Ensures quality of care and serves as a role model, expert clinician, and mentor. Assists with the administration and management of personnel, fiscal, and material resources. The adult Critical Care Advanced Practice Provider Supervisor provides leadership to advanced practice providers in adult critical care and supports the adult Critical Care Advanced Practice Provider Manager. The primary managerial responsibility of the supervisor is to provide professional support in the Critical Care APP department. The primary clinical responsibility is to provide expert level critical care clinical services to patients and families in the adult intensive care units at UCSF Health. Responsibilities Administrative Staff Development Education Leadership The primary responsibility of the adult Critical Care Advanced Practice Provider Supervisor is the direct application of expertise in the adult intensive care units at UCSF Health within the divisions of Critical Care Medicine. The individual will assume full responsibility for adult Critical Care APP clinical services in the absence of the manager. Receives predetermined work assignments that are subject to a moderate level of control and review. Qualifications Min 1 year experience in a supervisor, or leadership role. 4-6 years of recent experience as a nurse practitioner or physician assistant in adult critical care. Responsible for understanding and communicating an advanced knowledge of national, state, and local educational and legislative issues affecting advanced practice providers. Demonstrated knowledge of state and national regulatory requirements. Ability to gather clinical information, develop differential diagnoses, and create problem lists independently. Competent to direct patient management and lead care team. Demonstrated ability to effectively supervise a team and to manage the complex workflow and competing priorities involved with providing quality care as an Advanced Practitioner. Solid knowledge of the clinical and operational issues for nurse practitioners performing advanced-practice nursing within departments and specialty areas, including evaluation, testing, diagnosis, and treatment, as well as patient-care concepts, policies, outcomes measurement, quality standards, ethics issues, quality improvement, and continuing staff education and professional development. Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document staff issues and performance, and to participate in decision-making on human resources matters. Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions. Advanced interpersonal skills for effective collaborations with all levels of clinical staff and management, consultants, researchers, and outside agencies. Strong written and verbal communication skills with the ability to train and mentor subordinates, convey complex clinical and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals. Required Skills Related healthcare management or Nurse Practitioner III or Senior Physician Assistant experience in a highly matrixed healthcare organization. Knowledge of clinical and administrative software and specialized applications and data management systems used by advanced practice providers in providing advanced-practice care, research, documentation, and employee supervision. Preferred Skills For PA candidates: Completion of a recognized graduate master's degree program as a physician assistant. Doctorate Degree. Pay range and compensation package The salary range for this position is $138,400 - $335,800 (Annual Rate). The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** Equal Opportunity Statement UCSF Health requires all Advanced Health Practitioners (APP) to be credentialed through OMAG to practice and be privileged through CIDP to function in their clinical role. This applies to both adult and pediatric APPs in the inpatient and outpatient clinical settings at all UCSF Health sites and affiliates. Credentialing, health plan enrollment, and approval of privileges must be completed prior to the first working day. Inability to comply with the requirements of OMAG/CIDP AT ALL TIMES will result in either, a LOA or suspension of privileges designation.

*Employment Type:* Full time *Shift:* Day Shift *Description:* St. Mary Medical Center, a member of Trinity Health Mid-Atlantic, is looking for an experienced Supervisor to join the team in our Breast Center! *Schedule: *Full-time Days, 8 hour shifts The Breast Center Supervisor is responsible for daily operations, staff leadership, and regulatory compliance of breast imaging services. This role ensures high-quality patient care, efficient workflow, and adherence to safety and accreditation standards. The Supervisor collaborates with clinical and administrative teams to optimize patient experience and departmental performance. *Responsibilities include, but not limited to:* * Supervises Breast Center colleagues and day-to-day operations, including hiring, onboarding, training, and annual performance evaluations. * Monitors productivity and payroll accuracy; ensures staffing levels meet patient care needs. * Maintains licensure competency and can perform technologist duties when required. * Ensures a safe, clean, and organized work environment; promptly addresses facility issues and escalates concerns to the Manager. * Responds effectively to emergencies and ensures staff readiness through daily safety huddles. * Leads initiatives to achieve patient satisfaction goals; evaluates departmental needs and recommends improvements. * Actively participates in facility meetings and quality improvement programs. * Develops and manages work schedules, duty assignments, and emergency coverage for a 24/7 operation. * Maintains adequate inventory of supplies within budget guidelines; collaborates with Manager on operational budget planning. * Maintains proficiency in EMR and imaging archiving systems; ensures accurate scheduling, documentation, and billing processes. * Reviews and corrects charge discrepancies to support revenue integrity. * Oversees radiation safety program in collaboration with the Radiation Safety Officer (RSO); manages dosimetry reports and badge distribution. * Maintains ACR accreditation and MQSA compliance; completes and monitors quality assurance logs. * Establishes and monitors competency programs; ensures annual continuing education for all staff. * Represents the department in assigned meetings and conducts monthly staff meetings to communicate updates and initiatives. * Interprets and enforces personnel policies; addresses performance issues and escalates concerns to the Manager as appropriate. * Promotes a positive work environment through fair and consistent application of policies. * Effectively communicates departmental policies, quality assurance standards, and safety protocols. * Encourages a culture of accountability and continuous improvement. * Collaborates with Manager to research and recommend new equipment or technology to enhance efficiency and patient care. * Performs additional responsibilities as assigned to support departmental and organizational goals. *Minimum Requirements:* * Certifications: ARRT (Mammography) required * Experience: 5 years in mammography * 2+ years supervisory experience. *We offer a competitive salary and comprehensive benefits including:* * Medical, Dental, & Vision Coverage * Retirement Savings Program * Paid Time Off * Tuition Reimbursement * Free Parking * And more! *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-time Salary: $21 - $25 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free continuous learning through TAG U How You'll Make a Difference As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Work collaboratively with other members of the dental team to provide exceptional patient care Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team Review data day to day to evaluate the impact on the practice Oversee scheduling and confirming patient appointments Verify insurance payment, collection, balance nightly deposits and credit card processing Additional tasks assigned by the Manager Preferred Qualifications High school diploma or equivalent; college degree preferred Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Organized and detail oriented Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Salary: $58000 - $63000 / year + monthly and quarterly incentive earnings ** Sign-on bonus: $3000 At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Hire, develop, manage and retain the office staff Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports High school diploma or equivalent; college degree is preferred A people centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. **Limitations apply, please see recruiter for details ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Please read the ENTIRE job posting before applying** below, then hit the apply button. is an on-site in office position and will require on-call rotation** **Sign on Bonus Available - Paid out in 3 equal payments after completing 3 months, 6 months, and 9 months of employment** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, youll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, youll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagines Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know Were For You: We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered. Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own. Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. xevrcyc Employee Assistance Program: Were there for you through all lifes ups and downs. RequiredPreferredJob Industries Social Services

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Salary: $60000 - $65000 / year + monthly and quarterly incentive earnings ** Sign on bonus: $5000 At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Hire, develop, manage and retain the office staff Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports High school diploma or equivalent; college degree is preferred A people centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. **Limitations apply, please see recruiter for details ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day Leidos QTC Health Services is seeking a Clinic Office Manager on our Clinic Services team. You will be responsible for the operations and administration of a Leidos QTC Health Services medical clinic. This is a hands‑on role where you are expected to assist Medical Assistants with daily duties and provide training support. The Clinic Office Manageris responsible for ensuring clinic efficiency, which consists of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers; and ensuring compliance with HIPAA and other privacy regulations.. Primary Responsibilities: Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff. Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping. Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience. Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts. Responsible for cross training staff in front‑end administrative tasks and back‑end duties such as diagnostics and vitals. Implement policies, procedures, goals and objectives for assigned staff. Ensuring strict confidentiality of all medical records, PHI and PII Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.) Manage clinic(s) budgets to include medical and office supply inventory. Assist Regional Managers with provider scheduling. Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.). Assist in the examination process of patients, measure vital signs, interview patients, record information on patients' charts, and conduct a variety of diagnostic testing. Required Qualifications: Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree) 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment. Must have experience in one of the following: Medical Assistant, Military Medic, Hospital Corpsman or a LPN/RN. A valid National MA Certification from one of the following Associations: National Healthcareer Association (NHA) American Association of Medical Assistants (AAMA) National Association for Health Professionals (NAHP) American Medical Technologist (AMT) National Center or Competency Testing (NCCT) This is a working manager position. Must be able to support back office duties when needed. Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting. Must possess current REAL ID-compliant identification or equivalent TSA approved identification prior to start date. Strong leadership skills with the ability to prioritize, delegate, and communicate effectively. Must be able and willing to travel 10-15% of the time supporting the various clinics assigned or to other areas as needed. An understanding of medical terminology The ability to learn and understand new proprietary software applications. Preferred Qualifications: Clinic operations experience a plus Experienced RN, LVN and LPN can be considered About Leidos QTC Health Services Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit ************ for more information. Compensation and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. Responsible for the assessment of clients with multiple medical and psychosocial needs. Plans for and monitors services and interventions ensuring provision of quality care.RESPONSIBILITIES: Conducts comprehensive assessments and on-going re-assessments of the client including psychosocial, physical and mental health, environmental and spiritual needs. Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Community Living Plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures. Conducts home visits, acute hospital & skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated. Identifies, arranges for, and monitors appropriate community services based on a good knowledge of Medicare, Medi-Cal, and other entitlement programs. Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and support. Provides crisis intervention, advocacy, problem solving and therapeutic interventions. Meets with clients at least monthly, and more often as clinically indicated. Reviews and modifies their Community Living Plan on an ongoing basis. Documents via progress notes all case management activity regarding identified problems within 24-48 hours, adding any new problems to the Community Living Plan, as needed. Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care. Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner. Educates clients and informal support network about resources. Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality. Monitors the quantity and quality of the services provided by other involved providers. Working closely with the team, continuously evaluates the clients' ability to remain safely at home, coordinates placement as appropriate, according to program guidelines. In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required. Participates in research studies and data collection, as required. Participates in and promotes ongoing efforts towards Continuous Quality Improvement. Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team. Utilizes supervision appropriately, maintaining open lines of communication and providing updates on caseload activity. Actively incorporates the ethical and legal standards of the National Association of Social Workers into all aspects of interactions with others. Understands and applies the regulatory and procedural requirements of the Institute on Aging. Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the Community Living Fund client population. All other reasonably related responsibilities as assigned. EDUCATION: M.S.W. (Masters in Social Work) or another appropriate Masters level degree such as an MPH, MFT with additional or specialized work experience such as psychology, counseling, or geriatrics. Alternatively, in lieu of a Masters degree, an employee may qualify for a Care Manager II position with a BA or BS in Social Work or another appropriate major and a minimum of two (2) years of relevant social work experience and the ability to demonstrate autonomous work in conceptualizing and formulating biopsychosocial assessments, identifying care needs and necessary interventions, and then executing effective care interventions. BACKGROUND AND EXPERIENCE: One year working with disabled adults and/or older adults required. Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults. Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired. Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals. Demonstrates case management skills and experience in the community health care delivery system. Detail oriented with good problem solving skills and the ability to prioritize multiple tasks. Computer literacy required. COMPENSATION Range: $85,759 - $102,495/Annual This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included. Beware of Hiring Scams We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels. Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process. All official communication will come from a verified IOA email address. If you receive any suspicious communication or requests, report them to *****************************. All legitimate job openings can be found on the Institute on Aging Careers Page. We encourage you to learn more about IOA by visiting us here. IOA reserves the right to adjust work hours or duties when appropriate. Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. Responsible for the assessment of clients with multiple medical and psychosocial needs. Plans for and monitors services and interventions ensuring provision of quality care.RESPONSIBILITIES: Conducts comprehensive assessments and on-going re-assessments of the client including psychosocial, physical and mental health, environmental and spiritual needs. Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Community Living Plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures. Conducts home visits, acute hospital & skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated. Identifies, arranges for, and monitors appropriate community services based on a good knowledge of Medicare, Medi-Cal, and other entitlement programs. Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and support. Provides crisis intervention, advocacy, problem solving and therapeutic interventions. Meets with clients at least monthly, and more often as clinically indicated. Reviews and modifies their Community Living Plan on an ongoing basis. Documents via progress notes all case management activity regarding identified problems within 24-48 hours, adding any new problems to the Community Living Plan, as needed. Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care. Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner. Educates clients and informal support network about resources. Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality. Monitors the quantity and quality of the services provided by other involved providers. Working closely with the team, continuously evaluates the clients' ability to remain safely at home, coordinates placement as appropriate, according to program guidelines. In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required. Participates in research studies and data collection, as required. Participates in and promotes ongoing efforts towards Continuous Quality Improvement. Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team. Utilizes supervision appropriately, maintaining open lines of communication and providing updates on caseload activity. Actively incorporates the ethical and legal standards of the National Association of Social Workers into all aspects of interactions with others. Understands and applies the regulatory and procedural requirements of the Institute on Aging. Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the Community Living Fund client population. All other reasonably related responsibilities as assigned. EDUCATION: M.S.W. (Masters in Social Work) or another appropriate Masters level degree such as an MPH, MFT with additional or specialized work experience such as psychology, counseling, or geriatrics. Alternatively, in lieu of a Masters degree, an employee may qualify for a Care Manager II position with a BA or BS in Social Work or another appropriate major and a minimum of two (2) years of relevant social work experience and the ability to demonstrate autonomous work in conceptualizing and formulating biopsychosocial assessments, identifying care needs and necessary interventions, and then executing effective care interventions. BACKGROUND AND EXPERIENCE: One year working with disabled adults and/or older adults required. Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults. Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired. Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals. Demonstrates case management skills and experience in the community health care delivery system. Detail oriented with good problem solving skills and the ability to prioritize multiple tasks. Computer literacy required. COMPENSATION: Range: $85,759 - $102,495/annual This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. Beware of Hiring Scams We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels. Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process. All official communication will come from a verified IOA email address. If you receive any suspicious communication or requests, report them to *****************************. All legitimate job openings can be found on the Institute on Aging Careers Page. We encourage you to learn more about IOA by visiting us here. IOA reserves the right to adjust work hours or duties when appropriate. Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. PRIMARY RESPONSIBILITY: The Medical Social Worker at On Lok PACE at the Institute on Aging (IOA) provides psychosocial assessment and therapeutic counseling to a caseload of clients with complex medical and psychosocial problems. The Medical Social Worker serves as the primary liaison between participants, family members, and the interdisciplinary care team.SPECIFIC RESPONSIBILITIES: Conducts in-depth biopsychosocial assessments to determine participant needs across multiple domains, encompassing physical and mental health, financial, and environmental issues. Utilizes evidence-informed interventions to solicit participant goals, and develops and initiates a participant-centered care plan that integrates with the IDT. Joins Primary Care Providers and Registered Nurses to form a core primary care team for each participant and directs the involvement of other health care disciplines on the IDT. Develops a rapport and maintains a care management relationship with participants and members of their support system as appropriate. Partners with the assigned Care Manager and other IDT members to coordinate care for participants with complex needs who require multiple services over time, and to monitor transitions of care and ensure safe discharge planning. Provides supportive counseling to assist participants in coping with illness, grief, and loss. Provides crisis intervention, advocacy, problem solving, and appropriate therapeutic interventions. Facilitates family and care team meetings to ensure alignment and promote decision-making around end-of-life planning, health care wishes, and goals of care. Cultivates relationships and partnerships with community providers that support and extend social work interventions. Facilitates the enrollment of On Lok PACE participants at IOA in in partnership with the On Lok PACE enrollment team. Fulfills an advocacy role, when necessary, within the interdisciplinary setting and within community programs related to ongoing management of mental health, co-occurring substance abuse issues, and chronic issues of unstable housing. Facilitates behavioral health referrals and helps monitor efficacy of behavioral health interventions. Consistent with program guidelines, meets regularly with participants to review progress on plan of care goals and modifies as needed. Documents all service delivery and encounters in the participant's electronic health record (EHR) according to program and department standards. Educates participants and their support system about available resources to support their needs, assists in making connections, and offers psychosocial education to encourage self-management of needs. Establishes and maintains open and effective communication with the IDT and other involved community providers. Provides appropriate information on all significant aspects of individual participant care and program operations, while maintaining appropriate confidentiality. Working closely with other disciplines and health professionals, continuously evaluates and promotes the participants' ability to remain safely in the community, and coordinates facility placement if/when necessary. Participates in quality improvement studies and data collection, as required. Attends and actively participates in IDT and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team. Recognizes clinical or personal limitations by utilizing supervision, when necessary. Understands and applies the regulatory and procedural requirements of the social work discipline within PACE as well as the policies and procedures of the Institute on Aging. Remains current in the field of professional social work by attending continuing education classes and/or Inservice training to increase knowledge, skills and attitudes related to medical social work, social work core competencies, case management, gerontology, family and community systems and other areas relevant to the Institute on Aging participant population. Participates in and promotes ongoing efforts towards continuous quality improvement initiatives and Service Utilization Reviews. Actively incorporates the ethical standards of the National Association of Social Workers and upholds the core values including: service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. All other reasonably related responsibilities as assigned. REQUIREMENTS: Must hold an MSW from an accredited school of Social Work. At least one year of professional experience working with frail elderly. At least one year of experience working in an interdisciplinary care model Licensure is not required but supervision toward LCSW licensure is provided. BACKGROUND AND EXPERIENCE: Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and the frail elderly. Exceptional communication and presentation skills relating to the frail elderly, functionally impaired adults, their support systems, and teams of health professionals. Detail oriented with good problem-solving skills and the ability to prioritize multiple tasks. Computer literacy preferred. Bilingual Cantonese, Spanish preferred. Compensation Range: $40.43 - $48.32 This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included. We encourage you to learn more about IOA by visiting us here. IOA reserves the right to adjust work hours or duties when appropriate. Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. The Care Manager II (CMII) is responsible for the assessment of clients with multiple medical and psychosocial needs. The CMII also plans for and monitors services and interventions ensuring provision of quality care.RESPONSIBILITIES: Conducts comprehensive assessments and on-going re-assessments of the client including psychosocial, physical and mental health, environmental and spiritual needs. Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Community Living Plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures. Conducts home visits, acute hospital & skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated. Identifies, arranges for, and monitors appropriate community services based on a good knowledge of Medicare, Medi-Cal, and other entitlement programs. Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and support. Provides crisis intervention, advocacy, problem solving and therapeutic interventions. Meets with clients at least monthly, and more often as clinically indicated. Reviews and modifies their Community Living Plan on an ongoing basis. Documents via progress notes all case management activity regarding identified problems within 24-48 hours, adding any new problems to the Community Living Plan, as needed. Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care. Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner. Educates clients and informal support network about resources. Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality. Monitors the quantity and quality of the services provided by other involved providers. Working closely with the team, continuously evaluates the clients' ability to remain safely at home, coordinates placement as appropriate, according to program guidelines. In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required. Participates in research studies and data collection, as required. Participates in and promotes ongoing efforts towards Continuous Quality Improvement. Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team. Utilizes supervision appropriately, maintaining open lines of communication and providing updates on caseload activity. Actively incorporates the ethical and legal standards of the National Association of Social Workers into all aspects of interactions with others. Understands and applies the regulatory and procedural requirements of the Institute on Aging. Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the Community Living Fund client population. All other reasonably related responsibilities as assigned. EDUCATION: M.S.W. (Masters in Social Work) or another appropriate Masters level degree such as an MPH, MFT with additional or specialized work experience such as psychology, counseling, or geriatrics. Alternatively, in lieu of a Masters degree, an employee may qualify for a Care Manager II position with a BA or BS in Social Work or another appropriate major and a minimum of two (2) years of relevant social work experience and the ability to demonstrate autonomous work in conceptualizing and formulating biopsychosocial assessments, identifying care needs and necessary interventions, and then executing effective care interventions. BACKGROUND AND EXPERIENCE: One year working with disabled adults and/or older adults required. Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults. Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired. Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals. Demonstrates case management skills and experience in the community health care delivery system. Detail oriented with good problem solving skills and the ability to prioritize multiple tasks. Computer literacy required. COMPENSATION Range: $81,000- $89,000/annual This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included. Institute on Aging reserves the right to revise job descriptions or work hours as required. Beware of Hiring Scams We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels. Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process. All official communication will come from a verified IOA email address. If you receive any suspicious communication or requests, report them to *****************************. All legitimate job openings can be found on the Institute on Aging Careers Page. We encourage you to learn more about IOA by visiting us here. IOA reserves the right to adjust work hours or duties when appropriate. Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Inpatient Care Manager The Inpatient Care Manager reports directly to the Market Physician Executive (MPE) within their Pod and is responsible for engaging with Monogram's attributed patients and their families in inpatient facilities. This role's primary responsibility is to find, engage and enroll new patients in the Monogram program. However, this person will also spend time visiting currently enrolled patients who are hospitalized and provide support with discharge planning or social services. The Inpatient Care Manager might also complete these activities occasionally for patients in outpatient settings, such as dialysis centers or primary care clinics. In all these situations, the Inpatient Care Manager will need to be empathetic, inquisitive and resourceful to identify and solve for the patient's unique needs. In many instances, this person will need to coordinate with hospital or payer staff to gain access and reach these objectives. The Inpatient Care Manager must be confident and able to overcome barriers to access facilities and patients. This person will attend their Pod's daily concurrent review rounds, to stay apprised of newly admitted patients and build their work queue for the day. The needs of the Pod's change frequently so it's important that the Inpatient Care Manager maintain a tight working relationship with their MPE, Market Administrative Coordinator (MAC) and Clinical Performance Lead (CPL). Roles and Responsibilities * Attends daily concurrent review rounds with Pod clinical leaders and works with their manager to build a daily work queue * Reviews inpatient and emergency room admission data through Monogram's care events * Conducts pre-visit research to better understand each patient's background and potential needs * Drives to and finds patients in facilities to engage with them and facilitate enrolling them in the Monogram program * Assesses patient's cognitive status to ensure effective communication, and verifies patient identification and contact details for HIPAA compliance * Articulates Monogram's services and value in an accurate and compelling manner, while respecting boundaries of the patient and family * Ability to engage and build rapport with patients, family and caregivers of diverse socio-economic and cultural backgrounds with multiple chronic conditions and vulnerabilities * Applies evidence-based criteria to determine clinical intervention eligibility and recommend next actions to Pod leadership, as needed * Identifies social services and discharge planning needs and works with the patient, family and hospital staff to access resources * Serves as an informational resource for patients and families/caregivers regarding their care plan and available services (hospice care, palliative care, long-term acute care, home care, etc.) * Evaluates patient's progress and effectiveness of resources or services, making necessary and appropriate changes based upon patient's status * Reviews patient consent status and obtains new consent, if required * Practices within the scope of licensure Position Requirements * Graduate from an accredited Social Worker or Registered Nurse program of study * Current active Social Worker or Registered Nurse (unrestricted) licensure * Minimum of two (2) years' previous care management experience * Ability to demonstrate empathy, compassion, and quickly build relationships with patients, family/caregivers, and care teams, including physicians * Ability to handle rejection and keep trying, while respecting patient' and families' boundaries * Ability to navigate hospital environments, advocate for access and maintain composure when faced with resistance from hospital staff * Experience assessing vulnerable high-risk patients and advocating for their needs to external staff at hospitals or payers * Demonstrated verbal and written communication skills * Previous experience with electronic health record platforms, MS Office Suite, and mobile phone and web-based applications * Reliable personal transportation, valid driver's license, and auto insurance * Must live in the desired geography and be willing to travel 2-3 hours per day to visit patients * Ability to work independently with minimal supervision as well as part of a team * Demonstrated initiative and self-starter * Infrequent domestic travel may be required, primarily to Brentwood, TN Benefits * Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of kidney care. * Competitive salary and opportunity to participate in company's bonus program. * Comprehensive medical, dental, vision and life insurance * Flexible paid leave & vacation policy * 401(k) plan with matching contributions About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024's No. 3 fastest growing private company in the United States, please visit here. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Join Elica's mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. We are growing our Enhanced Care Management (ECM) program at Elica! ECM is a key part of CalAIM's new statewide Medi-Cal benefit available to select "Populations of Focus" with complex needs and who are facing difficult life and health circumstances. This program is focused on breaking down the traditional walls of health care - extending beyond hospitals and health care settings into communities. ECM will address clinical and non-clinical needs of the highest-need enrollees through intensive coordination of health and health-related services and will meet beneficiaries wherever they are - on the street, in a shelter, in their doctor's office, or at home. WHAT YOU'LL DO: The Enhance Care Management (ECM) Care Manager will provide a wide range of case management services for the California Advancing and Innovating Medi-Cal (CalAIM) initiative. Duties include the development of collaborative care management plans with clients which support clients' needs in the areas of physical health, mental health, substance use disorders, community-based long-term services support, oral health, palliative care, social supports, and social determinants of health. Core ECM activities include but are not limited to, outreach, comprehensive assessment and care management, care coordination, health promotion, comprehensive transitional care, identifying client support needs, and coordination of and referral to community and social services support. BENEFITS: * Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting-start building your future from day one! * Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family. * Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind. * Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs. * Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage. * Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance. * Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources. * Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles. This is more than just a benefits package-it's a commitment to your health, well-being, and professional success! Learn more about Elica's services and mission at our website or check us out on Facebook. Requirements The successful candidate will be willing and able to: * Client outreach and engagement, including direct communication with clients such as in person meetings, mail, email, texts and telephone; community and street-level outreach; * Complete documentation required for data reporting and outcome tracking; * Complete a Comprehensive Assessment by researching and analyzing patient records and interviewing patients and/or caregivers; * Develop a Care Management Plan (CMP) that incorporates client's needs in the areas of physical health, mental health, SUD, community-based Long-Term Services Support, oral health, palliative care, social supports, and Social Determinants of Health; * Care coordination and organizing client care activities per the CMP and case conferences for care coordination; * Maintaining an active panel of 50 members; * Sharing and maintaining information with client's multidisciplinary team and implementing activities per CMP, including Community Supports; * Support client engagement in support including coordination or medication review and or reconciliation, scheduling appointments, appointment reminders, coordinating transportation, accompany client to critical appointments, identify and address other barriers to client's engagement in services; * Ensuring regular contact with the member and their family member(s), guardian, caregiver, and/or authorized support person(s) as part of care coordination; * Engage and help client participate in and manage their care; * Coaching members to make lifestyle choices based on healthy behavior - goal is for members to successfully monitor and manage their health; * Supporting members in strengthening their skills to identify and access resources to assist them in managing and prevention of chronic condition; * Linkage to resources based on member's needs such as smoking cessation, self-help recovery, etc.; * Provide transitional care for clients during discharge from hospital or institutional setting including developing a transition care plan (Targeted Care Plan Update), and coordination of care to provide adherence support and referrals to appropriate resources and community supports, as needed; * Identify supports needed for client; * Collaboration with Community Supports provider and other community-based organizations to coordinate services; * Provide appropriate education of the client and/or their family support/authorized support about care instructions for the person served; * Assist members in accessing additional benefits and related documentation such as, Social Security Insurance (SSI), CalFresh, cash aid, and obtaining required documentation to apply (ID, birth certificate, immigration status, financial records, marriage/divorce records, proof of medical conditions, etc.); * Develop, establish, and maintain professional and collaborative working relationships with internal and external care team; * Network with community and stakeholders to remain current on issues and activities as they impact coordination of care for clients; * Coordination of care with health plans; * Attend required training to maintain provider certification and current industry knowledge; * Perform administrative tasks including timely record keeping and data entry; * Maintain up to date, adequate records and other documentation necessary for the collection of data and statistics pertaining to program outcomes, demographics, and information as required by funders; * Collaborate as an active member of a team; * Actively model and communicate the mission and vision and support a corporate culture of empowerment, team building, and open communication; * Maintain compliance with all applicable county, state and federal laws and regulations, funder and program requirements; * Perform other duties as assigned. The successful candidate has: * Bachelor's Degree in the social service field with two (2) years of experience in care coordination/case management preferred OR minimum 4 years of case management and care planning experience in lieu of Bachelor's Degree. * Bilingual/Multilingual in English and Spanish, Farsi, Dari, Russian, Arabic, Hmong, Vietnamese, Korean, Chinese, and/or American Sign Language highly preferred. * 2 years of experience with SOAP/encounter note writing is required * 1 year of experience with Enhanced Care Management is required * 1 year of experience with Assessment and Care Planning (SMART format preferred) is required * 1 year of experience managing 50 or more cases is required * Experience working with the Homeless, Chronically ill, Substance Use Disorders, Serious Mental Illness, and/or Children & Youth is preferred. * Experience in outreach and inter-agency referral services preferred * Experience with Electronic Medical Records (EMR), EPIC preferred * Knowledge of Sacramento and Yolo County Community Resources strongly preferred * Knowledge of basic medical terminology * Strong understanding of HIPAA * Knowledge of Microsoft Office and Google Suite * Current BLS certification preferred Essential Skills/Abilities * Possess strong organizational skills * Reliable form of transportation with clean driving record * Valid CA Driver's License required * Must demonstrate a high level of verbal, writing and listening skills. * Ability to meet patients where they are up to 6 hours per day, year round * Ability to work appropriately and effectively within a variety of communities with varying populations, possessing strong interpersonal skills * Ability to distribute and maintain records and files Additional Requirements * Must have a current and valid California driver's license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. Physical Requirements and Work Environment The work environment is office, clinic and field based administering program education and Care Coordination to Adults, Children and Youth experiencing homelessness, high utilizers, those with Serious Mental Illness and/or Substance Use Disorders and recent immigrants. Work environment includes office, clinic, hospitals/facilities, client homes, streets and homeless encampments, and homeless shelters. Employees are to adhere to field visit policies, including, but not limited to being accompanied by a colleague while working with clients in a not public setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions. The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bio-hazardous materials (bodily fluids including blood and urine) and hazardous chemicals. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered. Compensation - Dependent Upon Experience $27.00 - $30.00 an hour

The Care Manager for the FACT Team will provide advocacy, coordination, and continuity of evidence-based care for individuals with severe mental health disorders referred by Central Florida Behavioral Health Network through a collaborative process of triage, assessment, planning, and communication. Participates as a member of a multidisciplinary treatment team. Reports to the FACT Program Manager. QUALIFICATIONS: Bachelor's degree in behavioral science (or related field) and a minimum of one year of work experience with adults with psychiatric disabilities. The Care Manager must be at least 21 years of age or older and must have car insurance and reliable transportation for organization driving privileges. The incumbent must have the ability to read, analyze, and interpret clinical records, procedures, or governmental regulations. Ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders. FUNCTIONAL RESPONSIBILITIES INCLUDE: Provides the rehabilitation and support of functions under clinical supervision and is an integral member of the FACT treatment team Facilitates social and communication skills training and training to enhance patients' independent living. Examples include ongoing assessment, problem-solving, assistance with activities of daily living, and coaching. Assist with patient transportation when needed and conduct site visits; thus, a valid Florida driver's license is required. Collaborate and assist team members with caseload when applicable. Coordinate with patients and/or family members to deliver patient medications and document patient self-administration of medications when needed. The entire team will rotate on-call, working evening hours and weekend coverage, so you must be available for rotation of these changing hours. COMPLIANCE RESPONSIBILITIES INCLUDE: Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services. Meets deadlines, requirements, and expectations established by the supervisor, agency, and department. Completes administrative functions and data entry timely and accurate. CUSTOMER SERVICE RESPONSIBILITIES INCLUDE: Provides exceptional customer service in all communications and interactions with staff and the general public. Maintains confidentiality and remains calm under stress. Assists staff with support in all areas of functional responsibility in a courteous, supportive manner. Maintains and exhibits servant leadership qualities and exceeds customers' expectations PHYSICAL DEMANDS: Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to complete standing presentations. WORK ENVIRONMENT: High-paced, collaborative team performance with an emphasis on critical thinking and decision-making with guidance from the program manager. Climate-controlled office environments with frequent exposure to clients. Some programs may require traveling within Hillsborough County via personal vehicle or agency vehicle to facilitate in-home client services in a variety of socioeconomic neighborhoods.

Full-time Description LIFE Pittsburgh, a growing nonprofit organization with approximately 400 employees, is a community-based alternative to nursing home care and assisted living. Through the LIFE Pittsburgh program, frail older adults can remain in their own home and receive a coordinated plan of care that enables them to maintain their independence and enjoy a safe and active life in the community. Our health teams of geriatric physicians and nurse practitioners, nurses, social workers, rehabilitation specialists and other health care professionals assess our Participants' needs and desires, plan and approve services with them and their family or caregiver, monitor for changes and provide timely interventions. Primary care and community services are provided through our Day Health Centers and through our in-home program according to an individual Participant's needs. What We Offer Rich Benefits Package including Medical, Dental, and Vision 401(k) with Company Match, vested immediately. Life Insurance Want to further your education? We offer Tuition Reimbursement! Paid Time Off - Grows every pay period and rolls over into new year! COMMUNITY CARE SUPERVISOR At LIFE Pittsburgh, our goal is simple: help older adults stay where they feel safest and happiest-at home. The Community Care Supervisor, reporting to the Community Care Manager, will support the allocation and delivery of personal care services of our Participants in the communities they live. Will provide and ensure that superior customer service is provided to Participants, family members, building management, etc. In collaboration with the Interdisciplinary Team, will identify potential customer service issues and assist in steps to correct and resolve. Responsible for the overall management of the Community Care and Personal Care staff to include, but not limited to, interviewing/selection, orientation, training, performance management, payroll, time keeping and regulatory compliance. Experience in supervision preferred. Certification as a Certified Nursing Assistant or Licensed Practical Nurse (strongly preferred). Shift 40 hour work week plus rotating weekend and holiday coverage. Must be available for occasional on-call Requirements Required Certification/License Certification as a Certified Nursing Assistant (preferred) Valid Driver's license and automobile insurance Must have a vehicle for travel Education/Experience HS Diploma required, Bachelor's degree preferred. Minimum of 3-5 years direct care experience as a Nursing Assistant, Home Care service or other comparable/demonstrated experience. One to three (1-3) years in a progressive management/supervisory role preferred, good team work and team building skills. Experience in customer service industry with high multi-tasking demands Salary range $51,900 -$64,887 annually, commensurate with experience and qualifications. LIFE Pittsburgh also offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: The Customer Experience team is responsible for partnering both internally and externally, including the sales and commercial teams, as well as key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. What You Will Do * Ability to perform the role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with the current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with the geographic sales team to understand their business plan, and how you can best support them, impacting deep + broad penetration of their large health systems What We Need To See * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - National US Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine. Why Choose VRCCO? VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future. We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. Requirements Job Summary: We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care. The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include: Leadership & Team Management Supervise, mentor, and develop the customer service team (front desk, call center, client relations). Manage scheduling, workload distribution, and performance evaluations. Foster a culture of accountability, collaboration, and continuous improvement. Client Experience Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups. Resolve escalated client concerns with professionalism and compassion. Implement feedback systems to measure and improve client satisfaction. Operational Excellence Develop and enforce customer service policies, procedures, and best practices. Collaborate with medical and administrative teams to optimize patient flow and reduce wait times. Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores). Strategic Contribution Partner with leadership to align customer service initiatives with hospital goals. Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach. Benefits Highlights Medical: Multiple plan options with 70% coverage Dental/Vision: Multiple plan options with 50% coverage Profit sharing available for all heroes (employees) Tenure bonuses Savings: 401K matching program Stipends for continuing education Ready to Make a Difference? If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day! Visit *********************************** to learn more!