Technical Support Representative jobs at Brivo

The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based on-site at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities Serve as an escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products. Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat. Inform customers of critical issues and system updates. Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams. Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base. Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams. Collaborate directly with Product and Engineering to communicate specific dealer needs, identifying trends that inform future additions and enhancements to Brivo's hardware and cloud-based services. Qualifications 3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications. Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP). Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred. Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus). Ability to thrive in a team environment and passionate about delivering exceptional service. Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution. Excellent verbal and written communication skills with the ability to maintain clarity and professionalism. Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint. Certifications (Preferred): Formal technical certifications or training (IT, Electronic Security, or Networking). CEU-qualified certifications in electronic security are a plus. CSEIP certification is highly valuable. The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * Six months related experience and/or training. * Computer programs, including Microsoft Office suite of applications. * High school diploma or GED required. * Bachelor's degree preferred. Skill and/or Ability to: * Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. * Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans. * Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems. * Demonstrates ability to use computers and technology capabilities. * Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes. * Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism. * Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience. * Effectively and productively engages with others and establishes trust, credibility, and confidence. * Promotes collaboration and assists others with their initiatives and efforts. * Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do. * Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise. * Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met. RECOLOGY OFFERS: * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

THE ROLE OF Customer Service Representative 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * Six months related experience and/or training. * Computer programs, including Microsoft Office suite of applications. * High school diploma or GED required. * Bachelor's degree preferred. Skill and/or Ability to: * Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. * Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans. * Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems. * Demonstrates ability to use computers and technology capabilities. * Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes. * Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism. * Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience. * Effectively and productively engages with others and establishes trust, credibility, and confidence. * Promotes collaboration and assists others with their initiatives and efforts. * Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do. * Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise. * Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met. RECOLOGY OFFERS: * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Job Description The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based on-site at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities Serve as an escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products. Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat. Inform customers of critical issues and system updates. Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams. Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base. Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams. Collaborate directly with Product and Engineering to communicate specific dealer needs, identifying trends that inform future additions and enhancements to Brivo's hardware and cloud-based services. Qualifications 3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications. Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP). Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred. Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus). Ability to thrive in a team environment and passionate about delivering exceptional service. Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution. Excellent verbal and written communication skills with the ability to maintain clarity and professionalism. Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint. Certifications (Preferred): Formal technical certifications or training (IT, Electronic Security, or Networking). CEU-qualified certifications in electronic security are a plus. CSEIP certification is highly valuable. The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************. Powered by JazzHR bNmbSo5BUW

The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based on-site at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities * Serve as an escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products. * Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat. * Inform customers of critical issues and system updates. * Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams. * Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base. * Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams. * Collaborate directly with Product and Engineering to communicate specific dealer needs, identifying trends that inform future additions and enhancements to Brivo's hardware and cloud-based services. Qualifications * 3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications. * Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP). * Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred. * Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus). * Ability to thrive in a team environment and passionate about delivering exceptional service. * Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution. * Excellent verbal and written communication skills with the ability to maintain clarity and professionalism. * Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint. Certifications (Preferred): * Formal technical certifications or training (IT, Electronic Security, or Networking). * CEU-qualified certifications in electronic security are a plus. * CSEIP certification is highly valuable. The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************

It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Peterson Cat has the immediate need for an eCustomer Support Representative based at our San Leandro, Ca location. JOB DESCRIPTION This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress. This position requires the eCustomer Support Representative to be away from the employer's place of business more than 50% of the time interacting with customers at their locations and/or job sites. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Promotes the sale and adoption of the full digital suite of customer tools from Caterpillar, including but not limited to Parts.Cat.com online purchasing platform, VisionLink service application, Condition Monitoring Services, Cat Digital, Cat Card, product QR Codes, SIS product subscriptions and Customer Value Agreements (CVA) for Peterson. Promotes the sale of Cat Electronic Technician (ET) software DPC Training and Peterson University Training courses. Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use. Create go-to-market strategy for marketing and unassigned customers, within an assigned territory that increase eCommerce platform knowledge and use. Visit assigned Peterson customer accounts with Product Support Sales Representatives, Machine Sales Representatives and/or e-Customer Support Manager. Be able to create and communicate the value of Peterson's e-business portfolio to customers in the field and at their job sites. Makes sales calls on unassigned Peterson customer accounts via phone and in person. Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage. Support Sales plans through our websites. PartsStore implementation, access control, troubleshooting and handling new customer requests. Provide expanded platform customer training when requested. Travel to customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer's computer. Must be able to travel more than 50% of time, with occasional overnight travel to customers, job sites, and to company subsidiaries. OTHER JOB FUNCTIONS Works collaboratively in a team environment with a spirit of cooperation. Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully takes direction from supervisor/manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Bachelor's Degree from a fully accredited college in Business or other closely related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS Maintain a valid driver's license and satisfactory driving record The annual pay range for this position is: $74,000- $84,000. We also offer a total compensation package in addition to base salary. Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Job Details Experienced Anaheim Corp HQ - Anaheim, CA Full Time High School $23.00 - $25.00 Hourly None Day AccountingDescription With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. Qualifications 3- 5 years of customer service/collections experience Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and must be able to type minimum 40 WPM Excellent written and verbal communication and the ability to actively listen to clients Ability to work independently and be part of a team Ability to be empathetic and understand emotions and situations Ability to be resilient and persistent Ability to build relationships Ability to think analytically and critically Must be naturally competitive Must have a continuous learning mindset Job Responsibilities: Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Respond to client questions, complains and concerns Reconcile credit memos and pre-payments against open invoices Collaborate with team members and management to maintain collection numbers and client satisfaction Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statement and dunning letters as required Respond promptly to achieve client satisfaction and maintain relationships Perform additional assignments as directed by the Accounting Manager Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. Location: 1740 N. Lemon Street, Anaheim, CA 92801 Job Type: Full-Time

Job Details Fremont California - Fremont, CA $70000.00 - $85000.00 Salary/year Description Job Mission The mission of the End User Support Specialist is to provide comprehensive technical support to all Northland employees, both onsite and remote, ensuring seamless operation of their provisioned equipment, including mobile devices (phones, tablets, laptops). This role also involves troubleshooting and resolving issues related to various in-house and cloud-enabled services and applications. The primary focus of this position is end-user support, acting as an escalation point for other support staff. Responsibilities include administering systems to manage account authentication, permissions, and policies to deliver a reliable service experience for all users. Key tasks include user account provisioning using Active Directory and Office 365, configuring and deploying LTE-enabled devices, and providing remote administration and phone support for travelling or remote staff. Additionally, the role involves collaborating with the broader IT team to develop efficient policies that improve resolution times and reduce SLA durations. The End User Support Specialist will also participate in small-scale projects to gain exposure to server-side administration and assist with larger-scale initiatives led by the Infrastructure team. This may include hardware specification and procurement, planning hardware refresh cycles, and supporting enterprise-wide IT initiatives. The role also encompasses project-based work such as policy development, facilitating workshops, and delivering hands-on training sessions for staff to enhance their technical proficiency. This blend of technical expertise, user support, and project involvement makes the End User Support Specialist a critical contributor to the organization's IT success. This is an office-based role located in Fremont, California. Qualifications QUALIFICATIONS +3 years of End-user support/Service desk support in an enterprise environment Experience creating and maintaining a knowledge base and runbooks for various services Imaging and configuring laptops for new user provisioning, as well as setting up endpoints using Microsoft Intune. Ordering, configuring, and issuing end user hardware (Dell laptops, Apple and Samsung smartphones) Experience with MDM management solutions (Intune/Apple Business Manager) Experience with basic WAP functionality (Meraki) for troubleshooting wireless issues Experience with Microsoft SharePoint and VMware. DUTIES Extensive work with Microsoft Windows 11, and Windows Server technical support, including troubleshooting, driver support, and remote connectivity Supporting Microsoft Office365 suite, high emphasis on Outlook and Excel Support Microsoft Exchange administration, including mailbox management and basic mail flow troubleshooting Troubleshoot, replace, and upgrade laptop and PC components. Support TCP/IP connectivity - ability to use tools such as nslookup, ping, traceroute. Intermediate support of Windows 2019/2022 server management, including ADUC/ADSI and Group Policy Mobile product troubleshooting - primarily iOS/Android - including SIM management, activation, and network/Bluetooth issues Gather data for service outages for Infrastructure staff, including log gathering, error reproduction, and user triage Coordinate with Infrastructure team for on-premises server patching activities, including service outage notification, support, and QA Work with existing vendors and advise on cost savings and emerging technology solutions for employees Assist in developing policy and documentation for IT support Document processes as needed. Provide support for remote staff in EMEA and APAC regions as needed, off-hours on-call support for urgent or time-sensitive requests Other duties as assigned SKILLS Strong organizational skills Good verbal and written communication Interpersonal skills Leadership Time-management Detail oriented

Join the Clean Energy Revolution Become a Design Process Support Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll represent design personnel on cross-functional teams addressing departmental, technical, and policy matters, while contributing to major corporate and operational initiatives, provide guidance to process development teams by identifying design and process issues, as well as recommending solutions and managing related documentation and training. You will also serve as a liaison between Transmission & Distribution Design and key stakeholders. This includes regulatory, legal, governmental affairs, real estate, standards engineering, and IT, to ensure alignment on design standards, processes, and procedures. This Design and Field Asset Services team supports Design groups in the areas of project design and management (technical system knowledge, tariff interpretation, design tools usage and overall policy and process knowledge). Additional services provided through this team include support through the Design Support Help Desk to answer process and technical questions from Design and other stakeholder personnel. As a Design Process Support Advisor, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? **Responsibilities** + Oversees and executes contracts and agreements in compliance with administrative instructions and regulatory requirements + Ensures that permits and easements for facilities are obtained in accordance with all relevant city, county, and additional agencies + Develops and implements data management practices to sustain model integrity + Directs and coordinates transmission and distribution activities that provide energy services to customers, leading outage management, facility maintenance and capital improvements + Obtains management approval for on-going projects and conducts tracking, analysis and resolution of project cost, scope, resource and schedule issues, ensuring commitment on detailed work plans, including contingency and communication plans + Retrieves, analyzes and summarizes business, operations, customer and economic data in order to develop business intelligence, optimize effectiveness and predict business outcomes + Identifies, analyzes, and interprets trends or patterns and prepares ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) in order to support business decisions + Monitors budget variances on a regular basis and prepares and monitors long term budget forecasts + A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity **Minimum Qualifications** + Seven years of experience in energy delivery Preferred Qualifications + Five or more years of experience working in a Planning organization as a Planner or Designer. + Bachelor's degree. + Working knowledge of Transmission and/or Distribution Design standards, Design and Pricing tools - Design Manager (DM), Autodesk Utility Design (AUD), or SpidaCalc. + Proficiency and experience with the application of Microsoft Word, Excel, PowerPoint, Outlook, SharePoint and Visio. + Experience in preparing and making presentations to organizational management and/or internal groups. + Demonstrated effective resource and project planning, decision making, results delivery, team building, and ability to stay current with relevant technology and innovation. + Ability to work well in a team-oriented environment, matrix reporting structure and maintain professionalism and a positive attitude while handling a heavy workload. + Ability to follow and support Edison safety protocols and safe work practices. + Project Management certification Additional + The position's work mode is remote. Employee is able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. + Visit our Candidate Resource (************************************************************ page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! + Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at **************.

Join the Clean Energy Revolution Become a Design Process Support Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll represent design personnel on cross-functional teams addressing departmental, technical, and policy matters, while contributing to major corporate and operational initiatives, provide guidance to process development teams by identifying design and process issues, as well as recommending solutions and managing related documentation and training. You will also serve as a liaison between Transmission & Distribution Design and key stakeholders. This includes regulatory, legal, governmental affairs, real estate, standards engineering, and IT, to ensure alignment on design standards, processes, and procedures. This Design and Field Asset Services team supports Design groups in the areas of project design and management (technical system knowledge, tariff interpretation, design tools usage and overall policy and process knowledge). Additional services provided through this team include support through the Design Support Help Desk to answer process and technical questions from Design and other stakeholder personnel. As a Design Process Support Advisor, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? **Responsibilities** + Oversees and executes contracts and agreements in compliance with administrative instructions and regulatory requirements + Ensures that permits and easements for facilities are obtained in accordance with all relevant city, county, and additional agencies + Develops and implements data management practices to sustain model integrity + Directs and coordinates transmission and distribution activities that provide energy services to customers, leading outage management, facility maintenance and capital improvements + Obtains management approval for on-going projects and conducts tracking, analysis and resolution of project cost, scope, resource and schedule issues, ensuring commitment on detailed work plans, including contingency and communication plans + Retrieves, analyzes and summarizes business, operations, customer and economic data in order to develop business intelligence, optimize effectiveness and predict business outcomes + Identifies, analyzes, and interprets trends or patterns and prepares ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) in order to support business decisions + Monitors budget variances on a regular basis and prepares and monitors long term budget forecasts + A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity **Minimum Qualifications** + Seven years of experience in energy delivery Preferred Qualifications + Five or more years of experience working in a Planning organization as a Planner or Designer. + Bachelor's degree. + Working knowledge of Transmission and/or Distribution Design standards, Design and Pricing tools - Design Manager (DM), Autodesk Utility Design (AUD), or SpidaCalc. + Proficiency and experience with the application of Microsoft Word, Excel, PowerPoint, Outlook, SharePoint and Visio. + Experience in preparing and making presentations to organizational management and/or internal groups. + Demonstrated effective resource and project planning, decision making, results delivery, team building, and ability to stay current with relevant technology and innovation. + Ability to work well in a team-oriented environment, matrix reporting structure and maintain professionalism and a positive attitude while handling a heavy workload. + Ability to follow and support Edison safety protocols and safe work practices. + Project Management certification Additional + The position's work mode is remote. Employee is able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. + Visit our Candidate Resource (************************************************************ page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! + Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at **************.

At Constellation, a freshly independent and soon-to-be Fortune 200 company, we're providing the energy and services to transform our future. Combining next generation technologies and product offerings with the country's lowest carbon generating fleet, our company is purpose-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade. Now we're speeding delivery of low-carbon or no-carbon power to help families, communities, governments, and businesses meet their sustainability and decarbonization goals. Constellation provides 10 percent of total clean power and 22 percent of clean baseload power in the United States and is the leading competitive retail supplier of energy products, services and clean energy solutions. The race is on to confront climate change, and no company is more ready to meet that challenge. We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining and advancing employees who will best serve and represent our customers, partners and communities. We provide a workplace that ensures mutual respect, where each individual has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources you need to design, build and power a successful career. Join us as we accelerate the transition to a carbon-free future. Energize your career with Constellation. We are currently seeking highly motivated engineering students for Summer Internships for 2024 to work for our Information Technology Team located in multiple locations. These paid internships will last approximately 10 weeks from 6/1/2026 - 8/7/2026. As a Summer Intern within our Information Technology Team, you will have the chance to work independently on projects that align with your academic background and career aspirations. Under the guidance of an assigned supervisor, you will contribute to various departments, engaging in tasks such as: * Collaborating with cross-functional teams to design and implement solutions for real-world challenges. * Analyzing and improving existing systems, applications, or processes to enhance efficiency and performance. * Contributing to the design and development of software applications, databases, or network solutions. * Assisting in troubleshooting and resolving technical issues within the IT environment. * Participating in meetings, brainstorming sessions, and knowledge-sharing opportunities to contribute insights and ideas. Locations include: Baltimore, MD, Chicago, IL, Kennett Square, PA, De Pere, WI, and in some cases remote. As a Constellation Intern you will: * Gain meaningful job experience by working closely with experienced professionals who are passionate about your growth and development. * Explore a variety of tasks and departments, helping you to better understand your strengths and interests. * Consideration for permanent placement pending performance and business needs. * Benefit from mentorship opportunities that guide your professional growth and provide valuable insights into your chosen field. * Contribute to a growing company that is leading the charge in the sustainability space, making a positive impact on the world. * Shape your career goals by connecting with industry leaders and building a strong professional network. * Currently pursuing a Bachelor's or Master's program in Computer Science, Computer Engineering, Information Technology, Information Systems, Networking/Network Engineering, Computer Engineering, Math, Physics, or equivalent. * Must provide proof of enrollment in qualifying Bachelor's program for the duration of the 10 week summer internship program. * [For roles in Corp/Comm that consider additional schooling ONLY] Must provide proof of fall enrollment in post-secondary program if not actively enrolled in Bachelor's program. * Minimum GPA: 2.8 Cumulative / 3.0 Major. * Eagerness to actively contribute within a team-oriented environment. * Strong creative and analytical problem-solving skills. * Excellent communication skills, both written and verbal, along with interpersonal abilities. Constellation will not be providing visa sponsorship for this position now or in the future. You must have the ability to lawfully work in the United States without a need for current or future visa sponsorship.

Join the Clean Energy Revolution Become a Data & Technology Technical Specialist at Southern California Edison (SCE) and build a better tomorrow. In this role, you will support Distribution Engineering (DE) operations through the management and enhancement of collaboration platforms, data systems, and process automation tools. You will be responsible for maintaining SharePoint sites and security groups, developing Power BI dashboards, administering SQL/Oracle databases, and improving workflows via Power Automate. As Data & Technology Technical Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? **Responsibilities** + Performs tasks to ensure the access and security of the company's assets + Analyzes and identifies the root cause of issues and implements comprehensive technical solutions to solve complex application deficiencies and system issues + Performs system testing and documentation to critical systems during significant changes and upgrades + Assists and maintains establishment of work order procedures for the facility that effectively communicate problems and recommend a course of action + Performs preventative maintenance procedures to assure the plant equipment is in good working condition + Investigates, responds to and generates reports on field incidents and creates scope-of-work procedures + Performs in-depth analysis of data to distill complex data analysis when adhering to ad-hoc investigations + Manages the document archival process, storage, and database permissioning, helping drive quality of each completed project according to the company's standards + A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. **Minimum Qualifications** + Three or more years experience providing technical support.. + Posses a valid Class C Driver's License. Preferred Qualifications + Bachelor's degree or higher in Business, Computer Science, Information Systems or other relevant discipline. + Proficiency with MS tools (PPT, Excel, and Power BI). + One or more years experience with SharePoint and Power Automate + Strong problem-solving and critical thinking abilities. + Experience with SharePoint List, relational database management systems (e.g. Oracle, SQL Server). + Data Collection & Preparation: Gathering, cleaning, and organizing data from various sources to ensure accuracy and readiness for analysis. + Insight & Reporting: Developing reports, dashboards, and visualizations to present complex data findings and actionable insights to stakeholders in an understandable way. + Data Management: Designing, building, and maintaining databases, data models, and data pipelines to support data analysis and reporting efforts. Additional Information + The position's work mode is remote. Employee is able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. + Visit our Candidate Resource (************************************************************ page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! + Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. + Relocation does not apply to this position. About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at **************.

Introduction At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Job Summary The IT Service Desk (L1) agent is the first point of contact for employees seeking technical help. You will triage, resolve, and escalate incidents and requests in ServiceNow, with an emphasis on customer service, documentation quality, and meeting SLAs. This role suits someone who enjoys problem solving, communicating clearly, and leaving users feeling supported. Role Purpose & Impact Restore service quickly and accurately, minimizing business disruption. Improve self-service and ticket deflection by contributing clear, reusable knowledge. Capture high-quality data (categorization, CI, impact/urgency) to enable reporting and root-cause analysis. Be the voice of IT set expectations, educate users, and escalate effectively when needed. Responsibilities Monitor ServiceNow queues; acknowledge new incidents/requests within SLA. Pick up tickets from chat/phone/email/portal; perform initial triage and troubleshooting. Handle AD account tasks (create/modify/disable, group membership, unlocks, password resets). Support Windows/mac OS, M365 (Outlook/Teams/OneDrive), VPN/MFA, printers, and peripherals. Enroll devices via Intune or Jamf; resolve basic compliance/profile issues. Document steps to reproduce, resolution notes, and user communications in ServiceNow. Escalate to L2/L3 with complete context and testing notes; follow through until closure. Contribute or update knowledge articles for recurring issues and how-to guides. Application support specifically 101 understanding of Veeva and support the client's Veeva access/administration requests. Serve as initial contact and accurately log/categorize/priority tickets in ServiceNow. Perform AD user lifecycle tasks and M365 basic administration (mailbox, aliases, Teams/OneDrive issues). Troubleshoot endpoints (Windows/mac OS) and standard software packages. Support remote access (VPN clients, MFA/SSO), Wi-Fi connectivity, and simple network printer issues. Assist with device imaging, re-provisioning, break/fix, and asset handling/tags. Deliver empathetic, clear communications; manage expectations and de-escalate when needed. Work within ITIL processes (Incident, Request, Problem basics) and comply with security policies. Participate in shift coverage, occasional after-hours, or weekend support as required. Qualifications 1 2 years in a service desk/help desk or customer-facing tech support role (internships count). Hands-on with ServiceNow (or similar ITSM), Active Directory, Microsoft 365, and Intune/JAMF basics. Windows/mac OS, M365/O365 apps, MFA/VPN, SSO basics, printers/peripherals. Excellent verbal/written communication and documentation skills. Comfort with ticket triage, prioritization, SLAs/OLAs, and detailed notes. Nice-to-Haves Certifications: CompTIA A+, ITIL 4 Foundation, HDI Support Center Analyst, Microsoft Fundamentals (MS-900/MD-900). Basic scripting (PowerShell/bash) for repetitive tasks and simple automations. Familiarity with Okta/Azure AD, Zoom/Webex admin, SCCM/Autopilot, JAMF Pro, or similar tools. Security: phishing triage, disk encryption, and least-privilege concepts. Success Metrics (KPIs) First Contact Resolution (FCR) and Customer Satisfaction (CSAT). SLA attainment for response and resolution times. Available Shifts Monday-Friday 7:00am-4:00pm PST Monday-Friday 8:00am-5:00pm PST Benefits 401k match Comprehensive group health, dental, vision benefits Life insurance/LTD Discretionary PTO Salary: $40,000-$45,000 Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Who We Are Evergreen Fire and Security (EFS) is a recognized leader in the life safety and security solutions industry. We are entrusted by the Federal Government and commercial customers to protect lives, critical infrastructure, and information by providing and maintaining technically advanced and innovative fire alarm, access control, intrusion detection, CCTV, mass notification, and other critical protection systems. The Key to Our Success Our success is due in large part to the experience, skills, and expertise of the best and brightest employees in the industry. Due to growth, we are looking for additional qualified experts to join the Evergreen team. Think you have what it takes? Great! We welcome you to submit your qualifications for this great career opportunity at Evergreen Fire and Security. The Opportunity This opportunity as a Junior Technician at Dugway Proving Ground in Utah is perfect for an individual who is passionate about growing in the low-voltage industry. This individual works under the supervision of the Site Lead to train on installations, testing, and maintenance of various systems. The Responsibilities Provides assistance with installation, repair, and testing of systems used by Evergreen Serves as the face of Evergreen to our customers onsite by providing top-notch service and product training Ensures safety through compliance with relevant State and Federal regulations Handles administrative responsibilities The Necessities Basic electrical wiring experience Basic computer skills (Microsoft Office) Good communication skills to interface with customers Must be able to pass a pre-employment and continued random background, drug, and MVR screenings Ability to obtain a government clearance Great to Have Low-Voltage training Government clearance Prior experience working on government contracts or military bases OSHA 30 certificate Trainee Card The Benefits Competitive pay Paid Time Off (PTO) Paid holidays Medical, dental, and vision insurance plans 401(k) plan Up to 4% match available 100% vested from day one Healthcare flexible spending accounts Dependent care flexible spending accounts Employee Assistance Program (EAP) Company-sponsored group term life insurance Corporate perks program Opportunities to participate in voluntary benefits such as pet insurance, voluntary life insurance, disability insurance, long-term care, hospital indemnity insurance, critical illness insurance, legal services, identity theft protection, and accident insurance Hourly rate is $21 - $25/hr for well-qualified candidates. We also offer opportunities for training and advancement in a fast-paced, inclusive, and rewarding working environment. Check us out on Facebook, LinkedIn, or at ********************** Evergreen Fire & Security is a US government contractor with sensitive access requirements. As our employee, you must also be able to satisfy federal government requirements for access to government information. Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. citizenship due to the level of access to sensitive information and/or restricted facilities. No applicant for employment is denied equal opportunity because of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly, safe and clean environment for both customers and employees. Essential Duties & Responsibilities: · Take measures to preserve the safety of employees and all others in the work location. Conduct sales transactions accurately and quickly. Enter all transactions intothe register, accept payments and account for all funds. Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold. Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales. Check identification for alcohol, tobacco and lottery products according to company policy. Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Maintain a neat personal appearance and wear company uniform and name tag at all times. Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager. Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out. Sweep floors and spot mop as well as clean mop water as needed and before changing shifts. Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed. Ensure restroom is spot checked often and restocked when needed. Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment. Front Face Cooler and Hydrazone as well as dust merchandise. Clean all station windows. Straighten and organize backroom supplies and equipment as needed. Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques. Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed. Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid). Re-stock merchandise as needed to ensure no holes or sparse shelves. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed. Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol e.g. MySupport. Participate in all store sales building, customer service, and team-building activities. Live and exemplify G&Ms Core Values. · When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Brew fresh coffee every 2 hours (set timers), maintaining condiment bar, monitoring fresh food availability; ensuring food totes are full at all time with next product thawing. When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts. Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc. Prepare for the morning rush by ensuring fresh coffee is brewed as well as creamer machine is clean and restocked. No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager. Qualifications/Requirements A high school diploma or GED equivalent. Excellent computer skills / competency in PDI Enterprise POS (evaluation required). Excellent customer service skills. Excellent interpersonal skills. Ability to learn simple tasks quickly and work with little or no supervision. Basic math skills. Food Handlers Permit, if required by store/county. Ability to communicate (verbally and in writing) in English. Have open availability to work all shifts as needed at home store and other stores within district when the need arises. Physical Demands & Work Environment Work is performed in a Retail environment. Must be able to stand and/or walk for entire shift. Ability to lift and/or carry up to 50 pounds from ground to waist level. Ability to bend at waist with some twisting during workday. Ability to work with arms bent all day. Ability to stoop, kneel, and/or crouch while working. Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck). Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.

The Administrative Representative performs special and complex administrative and clerical skill functions and other duties as assigned. MINIMUM QUALIFICATIONS requires a minimum of two years of equivalent work experience. This position must have a knowledge of complex administrative and clerical procedures requiring sound judgment and initiative regarding actions to be taken; standard office and desktop equipment; standard word processing, spreadsheet and other applications; mainframe and web-based systems, as needed according to department. This position must possess strong interpersonal skills and the ability to communicate effectively with internal and external customers. This position must also have the ability to work independently with minimal supervision and be able to prioritize workload, have a thorough knowledge of other Southwest Gas departments, plus job knowledge of department-applicable practices and procedures and must possess problem-solving skills. TYPICAL JOB FUNCTIONS * Perform assignments using office procedures of considerable complexity * Compose correspondence * Create spreadsheets including the use of functions and formulas * Exercise independent judgment in controlling office routines * Adapt guidelines, precedents and practices to changing situations * Ensure timeliness of work products * Process Company documentation with accuracy and prepare routine accounting journal entries according to supervisor's directions * Receive and complete transactions with the public, employees, vendors, suppliers or contractors by telephone or in person * Apply relatively complex bookkeeping and/or record-keeping principles in the maintenance of data and completion of records and reports * Specialize in operations of considerable complexity utilizing mainframe and web-based systems * Complete complex tasks which include preparation of invoices, payment authorizations, data compilation, spreadsheet analysis and graph preparation * May direct the work of other employees * Perform various equivalent functions of the lower classifications * Promote good internal/external customer relations * Facilitate work in progress among various departments * Perform other duties as assigned * Regular and predictable attendance is a condition of employment and is an essential function of the job SPECIAL REQUIREMENTS * Must possess a valid driver's license * Must be available to work overtime * Must be able to work in another location, district, or department, when required * Must successfully complete all aspects of required training * Must comply with Company rules of general conduct, Company policies and procedures SALARY DETAILS $23.91 - $33.48 At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.

Shift: Monday - Friday, 8-5pm Interviews Tentatively Scheduled for January 22, 2026 Under the direction of the Customer Service Supervisor, performs a variety of routine billing, accounting and financial duties related to customer accounts for water and sewer services. Also, handles residential plan review, customer relations either in person, over the phone or via written correspondence and revenue collection, along with other issues, often in emergency circumstances or with customers who are upset or distressed. * Supports the Customer Service Manager and Customer Service Supervisor in achieving the department's and the District's mission, plans, objectives and values. * Answers incoming telephone calls on multi-line phone system and responds to routine questions from the public using utility billing software, compiles reports and necessary documents, historical data, billing/account statements and other information necessary to answer customers' inquiries. * Maintains and administers in-house and online customer utility accounts according to District policies and procedures and prepares reports as needed. * Receives and records public requests for water/sewer maintenance services, and relays work orders to appropriate departments using telephone and/or two-way radio. * Inputs service/repair requests utilizing preventative maintenance utility software; prepares bills as needed. * Handles dispatch of emergency calls and contacts all agencies required to be informed of such emergencies. * Organizes and performs a variety of complex and responsible bookkeeping duties related to customer accounts, including daily maintenance and auditing of cash drawers. * Follows appropriate District collection procedures to manage delinquent customer accounts. * Works closely with the Inspections department to perform multiple functions associated with customer water meters. EDUCATION * Requires high school diploma or equivalent.

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Seasonal Customer Service Representatives from Fall 2025 till Spring 2026. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As Seasonal Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. Specific duties include: Preparing account changes Troubleshooting and resolving customer issues Identifying and acting upon potential new sales opportunities Assisting with customer retention Working with other departments to ensure timely resolution of customer issues Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines Requirements: As a Seasonal Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 1-2 years in a customer-facing role; prior experience in a customer service setting preferred Ability to work well in a fast paced environment Excellent telephone skills Strong troubleshooting abilities Solid negotiating skills Computer proficient Must be flexible for weekday and weekend shifts Benefits: As a Seasonal Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage (F/T staff) Dental coverage (F/T staff) Retirement Savings Plus more! The role will seasonal from Fall 2025 till Spring 2026. Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

THE COMPANY Security Products and Solutions Group (SPS) is a leading provider of video management, access control, intrusion and business intelligence solutions for the security industry. We go to market under the brands 3xLOGIC, PACOM and Sonitrol. Our team designs, builds and sells both hardware and software solutions. SPS is a Division of Securitas Technology which is a a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. OVERVIEW The primary function of this role is to provide application and configuration support to our Dealers/Integrators and assist during the installation and service involving 3xLOGIC video (Vigil) and/or Access Control (Infinias) products. This will be a customer facing role that requires an extensive knowledge of Video Management Systems and Electronic Access Control Systems On-Prem and Cloud Based. The role is a remote-based position, those candidates local to the Fishers office headquarters are encouraged to come into the office once a month. This role is part of the Securitas Products and Solutions group. Attention to detail and customer relations skills are key to success in this role, and essential in the company's strategy. Excellent written and verbal communications skills, the ability to manage multiple tasks and priorities simultaneously and strong analytical and problem-solving skills are a must to be successful in this role. The ability to logically follow order of operation troubleshooting to ensure resolution of a customer issue in a timely manner is also a must. ROLES & RESPONSIBILITIES * Develop and maintain an extensive working knowledge of your supported 3xLogic products. * Learn and maintain a fundamental understanding of all product operating environments. * Work with 3XLogic customers to diagnose and resolve all hardware and software issues, answer questions and alleviate concerns. * Remotely install, configure and deploy software on physical servers as well as virtualized environments. * Troubleshoot system reported issues * Troubleshoot network connectivity issues * Be the liaison between the customer and engineering teams. * Work collaboratively with the sales, engineering, and product development teams to ensure all are aligned with the customer needs. * Efficiently and effectively provide detailed documentation of customer interactions in the ticketing management system * Other tasks as assigned by management. QUALIFICATIONS, SKILLS AND EXPERIENCE: * Background in Video and Access Control Security Systems * Strong organizational skills * Excellent verbal and written communication skills. * Ability to transfer knowledge and translate technical concepts to non-technical customers. * Ability to learn in a fast-paced environment * Functional knowledge of Windows 10, Server 2008 to current * Experience in troubleshooting system hardware, software, and integration issues * Experience in using and setting up virtualized environments * Experience in basic network and firewall setup and troubleshooting network communication issues * Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2008+ and the ability to manipulate data effectively and efficiently using SQL. * Excellent knowledge of VM Environments and Microsoft Clustering. * Ability to work without direct supervision 3xLogic believes in giving each applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments.