Technical Internship jobs at Broadridge

Junior Engineer, Technical Support, tier 2 Part time, onsite Princeton, New Jersey NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments. We are offering a great opportunity for an ambitious, energetic, and motivated technical talent. Key Responsibilities: • Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services • Proactively use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects • Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups • Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up • Participate in all departmental and individual training programs as directed • Perform other departmental tasks as needed Desired Qualifications: Experience in providing technical support to Global clients Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IPX/SPX, NetBIOS/NetBEUI) and Wide Area Networking a plus Strong knowledge of UNIX I Linux Operating Systems Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues. Prior experience in Intel/IBM based platforms preferred Ability to make onsite customer visits for installation/troubleshooting of NIKSUN software Educational Requirements: Bachelor's degree in Computer Science, Network Engineering, MIS or equivalent and at least 3 years of experience in the field or in a related area Any major technical certification is a plus Physical Requirements: Ability to lift up to 40 lbs. Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT. This is a full-time/Permanent role with benefits. Must be local/near CT with MSP experience. Responsibilities: Day-to-day support of Windows, Hardware, Applications, general networking, and security devices Service and diagnosis of hardware and software Remote/onsite support Handle phone calls Respond quickly to problems and demonstrate skillful problem solving Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained Rotating after hours on call schedule For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY SHOULD YOU JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. Job Summary Presidio is partnering with a Wealth Management client in Philadelphia, PA to hire two onsite Help Desk Technicians. These individuals will provide daily end-user support across hardware, software, and technical systems. These technicians will serve as the first line of support for incoming requests, troubleshooting issues, and ensuring users receive timely and accurate assistance. The role requires strong communication skills, hands-on troubleshooting abilities, and the capability to work in a fast-paced support environment. Key Responsibilities End-user support: Respond promptly to phone, email, and online requests for technical assistance. Log and document all help desk interactions, follow up on open tickets, and provide support across PC, voice, and data environments. Advise users on appropriate actions and escalate issues requiring immediate attention. Assist with installing, configuring, and deploying computers and mobile devices, and document resolutions within the help desk system. Troubleshooting: Identify, research, and resolve technical issues of moderate complexity related to applications, systems, software, network devices, and hardware. Utilize available tools and resources to investigate and resolve problems while following standard help desk procedures. Active Directory: Support and maintain the Active Directory environment, including security enhancements, domain management, and identity and access management. Perform recurring tasks using automation tools such as PowerShell, including creating, copying, configuring, and deleting user and computer accounts, conducting bulk operations, and managing inactive or disabled accounts. Preferred Qualifications Strong PC troubleshooting skills; experience with AD, DNS, DHCP, and VPN Ability to diagnose and resolve basic computer and technical issues Printer setup and management experience Experience with Mobile Device Management solutions Excellent verbal communication skills Strong customer service mindset and ability to support users at all organizational levels Ability to work independently, onsite, or as part of a team Sense of urgency and ability to perform well under pressure About Presidio Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit: *******************

Job Summary: The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary. Key Responsibilities: Provide remote support for technology issues to managed services clients. Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs). Document all time and work in service tickets with detail and in real-time. Maintain consistent communication with clients regarding pending service requests. Follow all safety and security procedures at NetGain Technologies and customer locations. Return all inter-company business calls or emails within one business day and check email at least three times daily. Ensure delegated tasks and duties are carried out properly and timely. Participate in mandatory meetings and huddles. Maintain certifications and stay updated on new technologies to better serve customers. Work unsupervised in a remote location when necessary. Requirements Requirements: Education: Required: High School diploma or equivalent. Preferred: Associate's degree or higher in Information Technology or a business-related field. Certifications: CompTIA Network+ MS-900 Experience: Required: Minimum of one year of experience supporting computers and network technologies. Preferred: 2-3 years of experience with strong documentation and written communication skills. Skills: Proficiency in troubleshooting workstation and printer problems. Ability to install and configure standard business applications. Understanding of home and business networks. Familiarity with word processing, spreadsheets, Internet software, anti-virus, and email applications. Strong communication, problem-solving, and organizational abilities. Physical Requirements: Ability to sit and walk within office areas. Ability to lift 25 lbs and unbox/install equipment. Must have systems online, logged in, and ready by the start of the shift. Coordination of breaks with the team or manager. Other Requirements: Fluency in English (read, write, and speak). Mathematical abilities for scheduling and basic accounting functions. Reasoning ability to resolve logistic or process control problems. Working Conditions: Primarily indoor office environment with occasional visits to clients, suppliers, and professional conferences. Travel by ground and air may be required. This is a results-oriented position and may be considered stressful. Essential Functions: Prioritize client needs and support the company's business goals. Provide ongoing support and expertise to customers and co-workers. Maintain certifications and learn new technologies. Communicate effectively to ensure all issues and requests are completed. Work unsupervised in remote locations when necessary. Confidentiality: Maintain confidentiality of all financial, proprietary, technical, security, sales, human resources, and marketing information. Acknowledgment: The employee must review and understand the job description and performance evaluation criteria, ensuring they can fulfill each duty or task.

Immediate need for a talented Technical Support Specialist . This is a 06 months contract (Multi-Year Contract ) opportunity with long-term potential and is located in Birmingham AL(onsite/travel ). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94311 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support. Provide onsite technology support for the existing DCC. Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations. Manage implementation of OS and system patches/updates to minimize impact on operations. Escort vendors on-site and ensure NERC/CIP compliance. Provide consulting, including technology needs assessments, potential solutions, and automation opportunities. Work with the business and other TO departments for incident and problem resolution. Identify opportunities to educate business partners on leveraging the use of technology more effectively. Provide project management, planning, coordination, and technical support during project implementations. Build relationships with key business partners and act as a liaison between the business and TO. Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team. Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes. Provide technical support and consulting for employees at all levels, including executives. Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. Knowledge, Skills and Abilities. Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems. Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees. Key Requirements and Technology Experience: Key Skills;Technical Support, Break/Fix, Repair, Windows Support, Hardware Support. Safety First, Trust, Superior Performance, and Total Commitment. Must be proactive, motivated, and self-directed. Proficient organizational skills and strong customer service orientation Ability to manage multiple projects and tasks simultaneously. Must be able to build relationships with business partners and work effectively in a dispersed team environment. Provide specialized technical support as requested or needed. Seek opportunities to learn and transfer knowledge to others. Ability to prioritize work and complete assignments with some direction. Follows safe work practices. Other Requirements Willing to work after regular business hours and on weekends, as required. Normal business hours are Monday through Friday. Pass the North American Electric Reliability Corporation (NERC)/ Critical Infrastructure Protection (CIP) background check and meet/maintain related requirements. Pass the Insider Threat Program (ITP) background check and meet/maintain related requirements. End-User Device Support, Break/Fix & Troubleshooting, Onsite Tech Support (24/7 On-Call). Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills. Knowledge of existing and emerging information technologies. Ability to coordinate work across TO functions and share best practices within Client for consistent TO operations. Understanding the business of partners and their local technical environment. Ability to manage small, local projects applying technology to business problems. Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds. Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution. Working knowledge of electric utility industry is a plus. A two-year degree in a technology-related field or equivalent military or work experience is required. A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred. Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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UPMC TDR Wave 2 - Project Consultants (35 Openings) Contract: January-March Pay: $25-$28/hr Mileage: Reimbursed Start: Week of January 5 (40-hour paid training) Duration: 1 month, possible extension About the Role We're hiring 35 tech-savvy, professional consultants to support UPMC's TDR Wave 2 rollout. Entry-level candidates and recent grads are welcome. After a full week of training, you'll rotate through assigned clinical locations to provide on-site support. Responsibilities Attend 40-hour training starting Jan 5 Travel to multiple Wave 2 locations (mileage reimbursed) Assist staff with basic technical and workflow questions Provide professional, on-site support throughout the project Requirements Strong computer/tech skills Professional, reliable, and customer-focused Able to travel to all assigned Pittsburgh-area sites Recent grads encouraged to apply

We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure. Key Responsibilities: Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices. Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration. Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

IT Help Desk Technician (Onsite - Plano, TX) 🕒 Schedule: Monday-Friday | 8:30 AM - 5:30 PM 💼 Contract: 1 Year + Extension About the Role We are seeking a skilled and customer-focused IT Help Desk Technician to provide fast, accurate technical support to our internal users. In this role, you will troubleshoot hardware and software issues, support daily IT operations, and help ensure a smooth technology experience for all employees. If you enjoy problem-solving, have strong communication skills, and excel in a customer-facing support environment, we'd love to hear from you. What You'll Do Serve as the first point of contact for technical assistance via phone and email Perform remote troubleshooting using diagnostic questions and tools Walk users through step-by-step solutions Escalate unresolved issues to higher-level support teams Install, configure, and repair laptops, desktops, and printers Support Microsoft Office Suite, SAP GUI, antivirus tools, and basic network functions Maintain accurate logs of issues, resolutions, and follow-ups Provide feedback and suggestions to internal teams for continuous improvement Identify, recommend, and help implement process improvements What We're Looking For 1-4 years of experience in Help Desk, IT Support, Desktop Support, or a related field Strong working knowledge of PCs, laptops, printers, LAN, and cabling Ability to diagnose and resolve basic hardware and software issues Experience with security tools such as NASCA, ESCORT, Antivirus Computer skills must include: Microsoft Office Suite, SAP GUI Solid understanding of computer systems & mobile devices Excellent communication and customer-service skills Cool-tempered, patient, and able to handle difficult situations professionally A+ Certification preferred BSc/BA in IT, Computer Science, or related field (or equivalent experience) Why Join Us? You'll play a key role in ensuring our users receive the best technical support possible, helping maintain a positive, reliable IT environment that keeps the business running smoothly. This is a great opportunity to grow your skills, gain hands-on experience, and build a strong foundation in IT support.

HI We are looking for ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN 12+ Months Onsite-100% Sacramento, CA Should have experience in IT Platform Services and for the 2025 Windows 11 Lifecycle Support For More Details feel free to reach Thanks Bennedick Sakayaraj Team Lead -US IT Recruitment Email - ******************************

Epsilon Electronics is a fast growing electronics company in the Motorcycle Audio World. Products are under the Soundstream Reserve and Precision Power Brands. *********************** Role Description This is a full-time on-site role for a Technical Support Manager located in Los Angeles California. The Technical Support Manager will oversee the technical support team to ensure excellent customer satisfaction and troubleshooting. Responsibilities include resolving technical issues, implementing support strategies, maintaining high-quality customer service standards, and working closely with other teams to enhance operational efficiency. Remote position for the right candidate is neg Qualifications Proficiency in Technical Support, Troubleshooting, and handling complex technical issues. Strong Customer Support and Customer Service skills to ensure client satisfaction. Proven experience in maintaining and improving Customer Satisfaction metrics. Excellent leadership and team management capabilities. Strong communication and problem-solving skills. Must have experience with Harley Davidson Motorcycles Willing to Learn Slingshot and Indian Motorcycles, experience is a plus! Occasion Travel to Trade Shows with the sales team. Proficiency is Word,Excel and Powerpoint Benefits Competitive Salary Paid Vacation 401K Company Insurance

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the "Best Value" supplier in the industry. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Learn and understand basic concepts of engineering class chain to create a solid experience base to build upon in further rotations Ability to create components and assemblies using 3-D solid modeling programs (ex: SolidEdge) Create and revise engineering drawings, manufacturing plans, and similar product documentation Designs, procures, and fabricates simple tooling and fixtures Designs and coordinates engineering tests and experiments and report the results in a format suitable to the intended audience Completes basic tasks on engineering documentation Identifies areas for improvement, suggests solutions, and submits idea records Other tasks/functions/projects as assigned Requirements: High school diploma or equivalent required Strong knowledge of basic computer skills and MS Office (especially Excel, PowerPoint, and Word) Good verbal and written communication skills Good mathematical skills; able to reason and calculate distances and equations Ability to accurately input to and retrieve from computer based software programs Ability to use and accurately read engineering drawings and measure using devices such as calipers, micrometers, etc. Programming ability in visual basic or MS VBA (preferred) Learn more about U.S. Tsubaki at: ************************* Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PIe0982081b583-37***********3

Senior Tech Support Engineer Schedule: Hybrid Onsite 3 days per week Employment Type: Full Time We are building a next-level support team and looking for a Sr. Tech Support Engineer who can deliver fast, polished, solutions-driven support to high-visibility users across the business. This is not a traditional ticket-taker role. You will be the first line of defense and the person who actually solves problems instead of forwarding them to someone else. If you enjoy being the hero who jumps in, takes ownership, and resolves issues end to end, you'll fit in well here. What You'll Do High Touch User Support Deliver white-glove support for executives, analysts, and business users. Handle urgent issues with professionalism, urgency, and clear communication. Build strong relationships built on trust, empathy, and reliable problem solving. Hands-On Technical Troubleshooting Diagnose and resolve issues across Windows, mac OS, Office 365, Teams, Zoom, Slack, and mobile devices. Resolve identity and access challenges including password resets, MFA issues, provisioning, and permissions. Troubleshoot desktop, network, and application issues without relying on engineering teams for routine fixes. Conference Room and AV Support Support conference room technologies, hybrid meetings, webinars, and video collaboration platforms. Maintain room readiness and resolve AV issues quickly for smooth internal and external meetings. Onsite, Remote, and On-Call Support Work onsite in Waltham three days a week. Provide remote support for traveling or work-from-home users. Fulfill same-day onsite needs when a problem requires hands-on troubleshooting. Participate in a 24/7/365 on-call rotation. Collaboration and Continuous Improvement Partner with cloud, network, and security teams to address complex issues. Help “shift left” by taking on issues traditionally owned by engineering groups. Identify opportunities to improve support processes and elevate the user experience. What You Need to Bring Technical Skills You do not need experience with every tool in the environment, but you must have the depth to tackle real problems independently. Key knowledge areas include: Microsoft Entra / Azure identity tools Networking fundamentals and traffic tools such as Zscaler Windows and mac OS Office 365 iOS and mobile device management basics Teams, Zoom, Webex, and other collaboration platforms Core Competencies Strong customer empathy and professional presence when supporting high-visibility users Excellent communication skills that make people feel supported and understood Ability to take ownership and resolve issues without passing them off Comfort troubleshooting unfamiliar problems and navigating ambiguity Strong judgment, attention to detail, and a solutions-first mindset Experience 7 to 10 years in technical support, desktop support, or similar hybrid support roles Experience in fast-paced, high-expectation environments Certifications like CompTIA A+, Microsoft Modern Desktop, or ACSP are helpful but not required Why This Role Matters This team is transforming technology support into a proactive, high-skill function that delivers an exceptional experience for business users. You will be a key part of that shift, solving problems at the point of impact and raising the standard for how support is delivered across the organization.

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

IT Support Analyst- Onsite in Chicago, IL- Contract to Hire Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases. Responsibilities: Address technical issues beyond Tier 1 capabilities Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role) Troubleshooting and patching servers and system settings Escalate issues as necessary Setting up conference rooms with Zoom and MS Teams Utilize Active Directory for group policy and role based access control Apply today if your background includes: Experience troubleshooting various IT issues and escalating when necessary Experience utlizing Jira or a similar ticketing system Active Directory experience in a large organization- any Powershell/Python scripting is a plus Monitoring logs and dashboards using different monitoring tools Ability to work on site role in Chicago, IL (5x a week)

Full time under W2 Onsite Role Pay Rate: $19 - $20.50 an hr Schedule: Mondays - Fridays, 8AM to 5PM Technical work as Windows 11 installation technician for - New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation) - Recovery of returned PCs (cleaning, minor repairs, asset management) - Inventory management of returned PCs and newly ordered PCs - Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP) - End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP) - User interaction during PC setup / redeployment / retirement

IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in San Diego, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction. Position Overview for the Technical Support Engineer - Platform Technologies: Manage and resolve challenging issues related to the ServiceNow platform Act as the first point of escalation within the technical support team Mentor junior team members across various technologies Develop a deep understanding of the ServiceNow platform and related systems Engage in customer-facing interactions requiring strong interpersonal skills Requirements for the Technical Support Engineer - Platform Technologies: Demonstrated ability to troubleshoot difficult technical issues Working knowledge of components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell Experience with relational databases (e.g. MySQL, Oracle) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

For more details, please connect with Gautmi Jain at ************ or email at ********************* Required Skills: 84 months experience working with agencies/business areas to understand business requirements to translate to technical and security infrastructure requirements resulting in architecture design documentation covering data flows; interfaces with other systems; authentication; etc. 84 months experience as a Server Administrator at the Application Layer to perform Commercial Off the Shelf (COTS) business application installation, configuration, troubleshooting (with or without Vendor), including L3 Technical support of such solutions on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect. 84 months experience performing L3 Analytical and Technical support of COTS / business application interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues. 84 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc. 60 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning 24 months experience in scripting knowledge on PowerShell, WMI and other scripting languages to automate and administer application maintenance Responsibilities: Duties include but not limited to the following: Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies. Troubleshoot and resolve OS configuration, Stealth COI's, storage and networking of Agency Commercial - off - the - shelf (COTS) business applications. Work with COTS Vendors and Agency business areas for COTS installation, configuration and testing. Troubleshoot and resolve issues with Commercial - off - the - shelf business software (COTS) including performance tuning, log analysis and security. Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it. Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation including installation, configuration and testing. Recommend and implement system enhancements that will improve the performance and reliability of the systems. Provide mentoring and guidance to other Transportation Portfolio Architecture team members; Provide L3 Technical support for an enterprise-level distributed MS Windows server environment including Stealth COIs and storage and networking of Agency/business COTS business applications. Analyze implemented systems and identify problems, evaluate data and defined problems, document data on COTS including performance tuning, log analysis and security Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; and, Active Directory maintenance and modification. Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.