Technical Support Representative jobs at C3 Connect - 875 jobs

Senior Software Engineer The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts . As a Senior Software Engineer, you will be responsible for designing and developing high-quality software for the PowerMax storage array. You will work within agile teams in the PowerMax Orchestration Services group to build and enhance software that manages configuration, installation, and maintenance of our industry-leading PowerMax storage systems. Contribute to the design and architecture of new or re-engineered software requirements Develop, review, debug, fix and test code for our new and/or updated software requirements Develop, review and implement test strategies for our new and/or updated software requirements Solid knowledge of the JAVA programming language development stack; Python programming language; Windows operating system, and relevant tools and utilities. ~ Capacity to achieve proficiency of new tools, languages and operating systems with training and on-the-job experience ~bachelor's degree or equivalent experience Experience of working in scrum or agile teams If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here .

IT Training Specialist Location: Los Angeles, CA 90032 (? Remote work is acceptable, with a preference for local candidates or those within Pacific or Central Time Zones. **NO EST**) Duration of Assignment: 6 - Months - Possible Extension An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems. Minimum Education: • Bachelor's Degree Degree in a related field required. Minimum Experience: • Minimum 3 years of proven IT training experience, preferably in a healthcare setting. • Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications • Proficiency in of Microsoft Office suite of applications including but not limited to Word, Excel, PowerPoint, Office, and Visio • Experience training business applications such as ServiceNow, Kronos, Lawson, etc. a plus • Ability to understand business and clinical application workflows • Experience writing eLearning scripts a plus • Hands-on experience developing a range of training materials including but not limited to participant guides, job aids, quick reference guides, short video tutorials • Experience utilizing SnagIt • Experience working in large and dynamic project environment preferred • Proven track record of excellence as a professional Accountabilities: • Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures. • Schedule classes based on availability of classrooms, equipment, and instructors. • Create “self paced” learning avenues using video, audio and other computer based learning tools. • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. • Develop specific classroom style training programs for new applications and hardware. • Monitor, evaluate and record training activities and program effectiveness. • Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts. • Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or endusers. • Design, plan, organize and direct orientation and training for employees on Information Technology applications. • Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.

About the Gartner Finance Practice: The Gartner Finance Practice is synonymous with frame-breaking research for CFO on initiatives including, but not limited to growth investment & cost structure, finance technology optimization, finance function strategy & org design, and planning, budget & forecasting. The team works with 1,500+ client organizations, spanning every major industry vertical, across the world. Our research helps CFOs and their direct leadership teams address their unique challenges by relying on original primary research, benchmarks, insights and analysis delivered through an analyst & advisory model. About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner is looking for an Analyst to provide business and technology insights to CFO clients in the US, EMEA and beyond. The successful candidate will have demonstrated experience helping CFOs build and execute a finance technology strategy and roadmap geared toward accelerating ERP to the cloud. They will have a deep understanding of the challenges CFOs face across the strategy, readiness, deployment and post go-live phases of cloud ERP transformation, the embedded AI capabilities of vendors and rich set of innovative ideas for the benefits that ERP applications can bring to finance functions. A Senior Director possesses a keen eye for identifying gaps, problems and solutions within the market they serve. They use their knowledge to help clients make better decisions, solve complex issues and execute new practices that propel clients' businesses toward key objectives and publish these pragmatic and/or provocative insights. Additionally, they reinforce Gartner's value every day by engaging clients via in-person and virtual meetings, sales support visits, Gartner conferences and industry events. Analysts create must-have insights for our clients through published content and lead client interactions. You will meet with clients every day via video conference, or from the stage at a Gartner event. In every client interaction and every insight you produce, you will help clients solve difficult challenges that lead to better performance. What you will do: Serve as a subject matter expert in the finance technology domain, advising CFO clients and publishing research on topics such as ERP transformation, AI in ERP, building a finance technology strategy, executing a finance technology roadmap and capitalizing on innovations in finance technology. Work with a collaborative team of highly experienced analysts to build authoritative content and advice that directly addresses the priorities and challenges of CFOs. The focus is helping CFO clients understand the impact of technology on the finance function and selecting the best fit cloud ERP vendors for their organization based on their specific use cases and needs. Remain ahead of the curve across cloud ERP business case building, vendor evaluation and selection, embedded AI vendor capabilities, program governance, implementation, go-live readiness and post go-live management. Create innovative, thought provoking, and highly leveraged "must-have" insights. Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree in Finance or Accounting, CPA or equivalent certification preferred. Master's degree preferred. 12+ years of relevant field or industry experience working in finance department roles (ideal candidate profile) or consulting roles supporting and leading large cloud ERP projects designed to transform finance and accounting processes. Subject Expertise: Strong working knowledge of the latest trends, innovations and vendor capabilities in the finance technology and cloud ERP software market, including the AI capabilities of vendors. Experience working closely with CFOs and senior finance leaders to build buy-in for finance technology projects, including cloud ERP upgrades, mapping finance needs to business outcomes and delivering roadmaps on time and on budget. Strong knowledge of transactional finance and accounting processes including, but not limited to, general ledger, accounts payable, accounts receivable and fixed assets. Security Information and Event Management (SIEM): Evaluating and selecting tools, Use case design, RFP Assistance and Review Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communicator who is able to explain complex concepts concisely and simply Subject matter expert comfortable presenting at large and small-scale speaking engagements; prior experience with speaking engagements is a plus Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) #LI-LE2 #LI-Remote Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 148,000 USD - 175,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:103118 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career-and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support. Essential Functions Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis Follow up to inquiries, and ensures satisfactory customer resolution Follow departmental processes and procedures Accurate entry of customer reported complaint details into claim tracking system Occasional on-call phone support for evening and weekend emergencies Participate in internal process documentation creation and verification Performs departmental receiving/shipping as required Assist with creating 'Tech Tips' for new issues, escalation and resolution as required Stays current with system Information, changes and updates Research required information using available resources Required/Preferred Education and Experience 2-year degree/certificate in electronics/biomedical preferred or Equivalent experience required Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required Knowledge, Skills and Abilities Good customer follow up skills Practical experience with Microsoft Office products Demonstrated self-starter Creative problem-solving skills, attention to detail and well organized Strong interpersonal skills and the ability to work in a team environment Effective oral and written communication that is appropriate for the situation Proper phone etiquette and effective listening skills Travel Requirements Occasional travel to customer site, up to 10% ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is: $29.00 to $30.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1) Duration of Contract 1 Months + Extendable Interview Type In Person Only Location: Columbus, Ohio, 43223, Qualifications · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Act as the escalation point for high priority support issues. · Ability to interpret end user license agreements. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com

This role is designed to provide essential support and customer service to individuals contacting the People Service Center. As a People Associate, you will play a key role in ensuring customer satisfaction and maintaining efficient operations within the team. Responsibilities + Handle inbound and outbound customer service phone support, providing prompt and courteous assistance to employees or clients. + Manage service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. + Ensure timely follow-up and accurate documentation to maintain data integrity and compliance. + Regularly input and update information in relevant databases or systems. Essential Skills + Attention to detail, demonstrating precision and accuracy in completing tasks. + Ability to multitask, managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines. + Effective communication skills, clearly conveying information both verbally and in writing. + Strong interpersonal skills to build positive working relationships and collaborate effectively with team members and stakeholders. Additional Skills & Qualifications + Proficiency in Microsoft Suite and basic computer functions. + Experience with ServiceNow and PeopleSoft is a plus. + At least 3 years of experience in customer service or related industry. + High School diploma or GED. Work Environment This position offers a hybrid work schedule with Monday and Friday as work-from-home days, while Tuesday to Thursday require onsite presence. You will work alongside a collaborative team, offering a supportive and dynamic environment. Job Type & Location This is a Contract position based out of Richardson, TX. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Richardson,TX. Application Deadline This position is anticipated to close on Jan 30, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

ServiceCore and Docket are rapidly growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we're redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation. We take pride in being the go-to solution for an underserved industry. Our customers work hard, and so do we-giving them tools to get more done with less stress. We live by our core values: Love Our Customers Be Real Give a Shit Deliver Results Keep it Fun At ServiceCore, you'll work in a fast-paced, agile environment where we take our work seriously but keep things fun and authentic. We believe in growing together, celebrating successes, and empowering each team member to make a real impact. Role Overview We're looking for a Customer Support Representative to join our team in a fully remote role. This position is critical to how our customers experience our product and our company. You'll work directly with small to mid-sized business owners and office teams who rely on our software to run their day-to-day operations. This is not a script-following, ticket-closing role. We're looking for someone who can listen carefully, diagnose real problems, explain solutions clearly, and take ownership from first contact through resolution. If you're comfortable working independently, managing your time, and making good judgment calls while supporting a high-volume queue, you'll do well here. What You'll Be Doing Provide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearly. Troubleshoot product issues using Zendesk and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the process. Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happen. Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes. Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points. Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things. Represent the customer's perspective internally by sharing clear, practical feedback rooted in real usage and real impact. Who You Are We're looking for someone who is ready to hit the ground running and make a meaningful impact. Customer-focused and practical. You care about solving the real problem, not just sending a response. Calm under pressure. You can handle frustrated customers, shifting priorities, and a busy queue without letting quality slip. Clear communicator. You explain things in plain language, avoid jargon, and adapt your tone to the person on the other end. Comfortable with support tools. Experience with Zendesk is a strong plus; familiarity with Jira is even better. You understand how good ticket hygiene supports the whole organization. Accountable and organized. You follow through, manage your workload well, and don't need constant oversight to stay on track. Adaptable and curious. You pick up new workflows quickly and are willing to learn as the product and customer needs evolve. Remote-ready. You can work independently, stay engaged with a distributed team, and communicate clearly without being in an office. Base Salary $50,000 - $70,000 (based on experience) Benefits and Perks 14 Company Holidays in addition to Unlimited PTO Healthcare, dental and vision insurance with generous employer contributions 401K w/ match Regular lunches and a fully-stocked kitchen (if in Denver) Bi-weekly Grubhub lunch stipend for remote folks Company-provided hardware of your choice/configuration Ready to Apply? If you're ready to bring your energy, skills, and passion for customer support to a fast-paced, growing company, we want to hear from you. Apply today and show us how you'll make an impact! ServiceCore is committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.

Job Description IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client's most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We're looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client's most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We're looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Position Details : Industry: (Eye Wear Company) Location: Mason - OH Job Title: Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and Responsibilities: GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner. MAJOR DUTIES AND RESPONSIBILITIES: • Work includes assisting customers via telephone and VNC (Virtual Network Computing) access with service and support issues • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of “remote diagnostics.” • Assists by giving correct resolutions in a clear, concise and courteous manner. Interprets error messages from system software or application programs; initiates required actions. • Places necessary service calls and follows through to completion with both service contractor and Support Center Customer. • Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation. • Administrative Responsibilities: - Development of procedures for Support Center. - Record all communication relating to associates' questions/problems into call tracking. • Proofing and testing of procedures prior to implementation. - Programming of diskettes for tax changes, bank account updates and defective diskettes -Assist in training users in the operation of the supported systems -Flexibility to work varied schedules, including evenings and weekends and to carry emergency paging devises as scheduled. • COMMUNICATIONS WITH OTHERS - INTERNAL: All Home Office, Store, and Field Management associates. • COMMUNICATIONS WITH OTHERS - EXTERNAL: -Computer Maintenance Support Vendors - Software Support from Vendors. • SPECIFICATIONS - KNOWLEDGE AND SKILLS: -Strong communication skills, both oral and written - Good problem solving skills - Good organization skills with a strong attention to detail -Pleasant phone manners -Computer hardware and software knowledge -Strong Customer Service orientation. • SPECIFICATIONS - EXPERIENCE: Point of Sale environment/retail experience preferred. Direct involvement with customer service experience. • Computer systems experience. • EDUCATION High School required; College experience preferred Qualifications Technical Support, Customer Representative Additional Information To know more about the position, please contact: Abhinav singh ************

Job Title: Information Technology Help Desk Technician Job Classification: Nonexempt Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts. 2. Team member of the call center assisting users with completing functions. 3. Effectively troubleshoots Level 1 technical issues. 4. Resolves or escalates problems to management as needed. 5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution. 6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. 7. Trains users in learning new company-provided applications and assists in problem solving for applications issues. 8. Assists with setup of accounts for users. 9. Provides support with documentation, write up instructions, and procedures. Qualifications: This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends. To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting. Education/Experience: High school degree, additional education is encouraged. Prior customer service or information technology experience. Special Skills: Verbal communication skills Customer service oriented Team player Work Environment: Work is performed remotely on a computer workstation. Physical Requirements: Sitting Keyboarding Speaking Vision for Computer Use Pay Range: $20-25 per hour

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world's best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more. What You'll Do: Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day) Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand Communicate with the management team and developers to improve product functionality and resolve issues Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices Assist customers with common billing, invoice, and account issues Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization Who You Are: A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred Additional Requirements: We have a variety of schedules available and will include evenings, weekends, and holidays This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities . #LI-KE1 #LI-REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

IT Support Specialist/Trainer Hybrid role combining membership in the IT team responsible for desk-side support and as IT Trainer responsible for the design and delivery of technical training to Firm personnel. The IT Support Specialist team provides concierge level of technical support service to our professionals and staff either desk side, phone, email, or remotely. This position will proactively engage the office to determine the technology needs for their practice(s). Through team work, innovation, and effective communication; represent the IT team with the highest level of client service. Some of the other job responsibilities include the following: Conducting new hire or roll-out training via classroom or distance learning for Firm applications Delivering training for new technology initiatives Becoming a subject matter expert in specialized legal applications and technology Assisting with the creation of in-house training documentation, and customizing vendor documentation to meet Firm and departmental standards Proactively staying informed of current trends in training, technology, emerging and competitive Legal software technology, and educational delivery Serve as liaison between staff and the technology department to resolve issues Provide world class concierge level of technical support service desk side for hardware and software Ensure escalations from the Service Desk are prioritized properly and status communicated to firm staff Perform advanced troubleshooting and research of incidents and problems Collaborate within the IT team to ensure the highest level of customer support and resolution Setup and delivery of various hardware and audio visual requests within the conference meeting rooms Support Firm issued remote working technology Seek and identify opportunities to enhance the clients experience with the Firm's technology Required Skills/Qualifications: Law firm experience Familiarity with document management systems and other legal applications Excellent verbal and written communications skills Knowledge and support of various mobile email devices (iOS, Android, etc.) Advanced level knowledge and experience with the Microsoft Office suite on Windows 10 platform Strong desire to learn and implement new technology as it becomes available Strong service orientation Ability to handle conflict and difficult situations within a technical and client service environment Technical understanding of MS Teams, Zoom and WebEx. Firm core applications includes: Windows 10, Office 2019, iManage Work9 filesite EMM, CCC macros, Best Authority, Jury Instructions, Doc and Form Builder, PdfDocs, CleanDocs, CompareDocs, CEB forms, GEMS, NumberCruncher, Compulaw, AccessData Summation/FTK. Benefits: Excellent benefits package that includes vacation, sick leave, paid medical/dental/vision, 401(k), etc. Company Info: Committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Maintains a policy of affording all employees and applicants equal employment opportunities.

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. EVPassport is a worldwide company with team members spread across the United States and Europe, so it is essential that the individual filling this role is comfortable with 'time zone hopping'. We have other team members that will also be controlling IT systems but this individual will be the lead in onboarding new users, integrating new applications / services, and onboarding, off-boarding team members. Responsibilities Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Knowledge of Google Workspace, Slack, Salesforce, Figma, JIRA, Zendesk, Okta, 1Password, and others Experience with mac OS, Windows 11, iPad OS, and iOS Understanding of VPN access Familiarity with SSO implementations with FIDO keys Bonus points if knowledgeable in Apple Business Essentials, Kandi and / or JAMF Check computer hardware (mostly laptops) to ensure functionality Install and configure appropriate software and functions according to specifications Assist with security training and implementing new processes to ensure corporate security compliance Develop and maintain local networks (office networks) in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Requirements Proven experience as IT Technician or relevant position Excellent diagnostic and problem solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Degree in Computer Science, engineering or relevant field Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) Benefits As part of full-time employment, we offer health care, dental, and vision benefits from leading providers. Each employee is entitled to unlimited paid time off and sick leave. Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home Stock Option Plan

OUR ORIGIN STORY 🎂 In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our close to 150 employees are spread all across the United States. Those 150 employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest Real Estate Brokerages in the nation. But, despite being happy with what we've achieved we know that as industry leaders in our space there's a lot of work left to be done. All of the growth and success that has happened is a result of us obsessing over building cutting edge software that makes the Real Estate world a better place. We know this only happens by hiring people who don't just come up with out of the box ideas but hiring people who actually see those ideas through and bring them to life. As we've grown, we've been fortunate enough to hire plenty of people who possess that quality and realize it's equally important to hire people who can pair that skill with empathy, collaboration, and a keen sense of urgency. If you're looking to join a company where you can have real impact and surround yourself with an incredible team of people then look no further. SKYSLOPE'S CORE VALUES 💪🏻 These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are: Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches I Fun Learn more about our core values from our CEO, Tyler Smith here! THE JOB 💻As SkySlope's newest Customer Support Technician, you'll be responsible for providing exceptional customer, technical, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider. Specifically, you'll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system. Our Customer Support Team operates on a 24/7 basis 364 days out of the year, including all major holidays. Each team member is assigned to a 4x10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.DAY-TO-DAY RESPONSIBILITIES 📞 Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport Contributing to the efficiency of the software support department, while also supporting their team members Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having Troubleshooting technical issues and maintaining strong communication with the customer throughout the process Identifying, testing, and escalating websites issues to QA as necessary Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies REQUIRED EXPERIENCE & EDUCATION 🎓 Experience providing a high level of customer service, preferably in a technology environment or call center Experience multi-tasking multiple responsibilities Experience with both Microsoft and Mac platforms Experience using a variety of different web browsers Ability to type 40+ WPM Excellent written and verbal communication skills Excellent teamwork skills Medical Insurance - Company pays flat dollar amount towards premium There are 3 plan options Our Medical Insurance plans are provided through United Healthcare The United Healthcare HMO is only offered to California residents Eligibility begins 1st of the month following date of hire Per Paycheck (24 pay periods a year) Employee costs per tier are as follows: UHC HDHP/HSAEmployee Only $58.92Employee + Child $147.30Employee + Spouse $175.78Employee + Family $259.24 UHC PPOEmployee Only $104.10Employee + Child $244.63Employee + Spouse $289.91Employee + Family $422.63 UHC HMO (CA residents only) Employee Only $84.56Employee + Child $198.71Employee + Spouse $235.49Employee + Family $343.29 Dental Insurance - Company pays 75% of monthly premium only on Base PlanThis PPO plan is administered through PrincipalEligibility begins 1st of the month following date of hire Principal Dental Base PlanEmployee Only $4.19Employee + Child $11.73Employee + Spouse $8.50Employee + Family $17.20 Principal Dental Buy-Up PlanEmployee Only $6.65Employee + Child $19.53Employee + Spouse $13.51Employee + Family $28.35 Vision Insurance - Company pays 100% of monthly premium This plan is administered through Principal (VSP choice network) Eligibility begins 1st of the month following date of hire Basic Life and AD&D Insurance (with additional Voluntary Plans available) - Company paid plan with a guarantee issue amount of $25,000. Plan is administered through PrincipalEligibility begins 1st of the month following date of hire Pricing varies for additional coverage, based upon age, coverage and dependent classification Voluntary Short & Long Term Disability Insurance Plans - Optional plans to help protect your financial well-being.Plan is administered through PrincipalEligibility begins 1st of the month following date of hire Pricing varies, based upon age Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident. Employee Only $4.39Employee + Spouse $6.73Employee + Child(ren) $7.49Employee + Family $11.50 Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital Employee Only $6.85Employee + Spouse $17.43Employee + Child(ren) $11.41Employee + Family $22.84 Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness. Pricing varies, based upon age Flexible Spending Account - A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs.Plan is administered through Discovery BenefitsEligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month Health Savings Account (HSA)- A tax savings account for employees enrolled in a High Deductible Health Plan. You can put money into this account to pay for certain out-of-pocket health care costs Plan is administered through Discovery BenefitsEligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month Must be enrolled in the UHC HDHP/HSA medical plan with SkySlope to be eligible SkySlope contributes $300 to an individual HSA and $600 to a family HSA 401(k) Plan - Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings Plan is administered through PrincipalEligibility begins first pay date after 90 days of employment Auto-enrollment after eligibility at 3% of gross annual earnings Defer between 1% and 40% of eligible contribution Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan, based upon the average purchase price for the quarter.Plan administered through Fidelity Eligibility begins first pay date after 90 days of employment May contribute after-tax dollars from 3% to 15% of base earnings Paid Time Off (PTO) - Company provides 120 hours (equivalent of 15 days) of PTO for new hires PTO accrual begins after 90 days of employment 16 Paid Holidays11 observed, 5 floating (used for personal holidays) List of observed holidays published annually Eligibility begins on your first day of employment Bereavement Leave - Company will provide you with the following off to grieve the loss of a loved one. 5 paid days of leave for an immediate family member. This is a spouse, child, parent, grandparent. 1 paid day of leave for a close non-family member. Discounts through Fidelity - Purchasing discounts for wireless, car rentals, hotels and more… Pet Insurance through Nationwide- 50%, 70% reimbursement plans available through Nationwide with options for wellness. SkySlope contributes $20 a month, per pet, up to 2 pets towards the cost of the plan Paid Parental Leave - All full-time regular employees are eligible for SkySlope's Paid Parental Leave program, which provides employees with up to six (6) weeks of pay following the birth or placement of a new child. Paid Parental Leave must be taken within the first 6 months of the birth or placement of a new child. Employees will be paid at their regular rate of pay based upon their normal work schedule, up to a maximum of forty (40) hours per week. Dayforce Wallet- All full-time regular employees will have access to sign up for Dayforce Wallet. Dayforce Wallet is a program provided by our payroll provider that allows employees to access their pay on-demand as soon as it is earned, without waiting for their standard payday. Waldorf University discounts and perks- 10% off tuition for employees and their families, free text books, and scholarship opportunities available Child Literacy Assistance Program discount- Discounted annual membership to Luminous Minds, an online resource center created to help with child literacy struggles. $85 for 1 year membership as a SkySlope Employee. $1,000 Employee Referral bonuses- SkySlope will give every referrer $1,000 (post-tax) after a referee passes their 90 day mark. In addition to the above you also receive other perks like our Annual Employee Appreciation Day and additional internal company events. SkySlope, is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status,national origin, sexual orientation, gender identity or expression (including transgender status), geneticinformation or any other characteristic protected by applicable law. We sincerely thank you for taking the time to review our open positions and hope you'll take the time to submit a concise and thoughtful application. Still thinking about applying? Waiting to hear back from us? Check out our social media in the meantime!SkySlope | Facebook | Instagram | YouTube | LinkedIn | Twitter Your privacy is important to us. Learn more about what data is collected and how we use it here .

:** InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally. Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations. InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. **Position Summary:** The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own. ***This is a remote position.** **Job Responsibilities:** + Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation. + Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect. + Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects. + Provide functional support with project estimates and budget controls. + Monitor and respond to customers inquires through InEight's ticketing system in a timely manner. + Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction. + Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary. + Ability to adhere to customer SLA's and escalate as needed. + Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support. **Requirements:** + At least one year of prior software application developement or support and troubleshooting experience required + Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred + Experience using Bluebeam and Adobe preferred + Understanding and application of API integrations preferred + Bug tracking experience required, Azure DevOps preferred + Case tracking experience required, Service Now preferred + Customer communication via phone and/or video required + SaaS trouble shooting experience is ideal + Deductive logic, complex problem solving and excellent trouble shooting skills + Self-directed, able to prioritize and effectively handle many incidents at a time + Exceptional customer service, organizational, and time management skills + Excellent written and verbal communication skills + A positive, willing and able attitude InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. \#InEight #LI-Remote

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail. ","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2026-01-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Connection has a fantastic opportunity through our Technical Staffing division for an IT Migration Technician. This is a short-term contract position with benefits. The IT Migration Technician will support enterprise Microsoft Office migration. This role will focus on coordinating with end users, connecting to workstations remotely, removing legacy Office installations, and installing Microsoft Enterprise Apps. Strong communication skills and prior migration experience are key to success in this role. Responsibilities Coordinate and schedule migration appointments directly with end users. Remotely connect to user workstations to perform Office suite upgrades. Uninstall legacy Microsoft Office versions and install Microsoft Enterprise Apps. Install Visio where applicable based on user licensing. Coordinate workstation upgrades with mailbox migration schedules (mailbox migrations handled by client). Troubleshoot basic installation and compatibility issues during the migration process. Document completed migrations and report status to the client team. Maintain clear, professional communication with users throughout the process. Qualifications Experience with Microsoft Office migrations or similar desktop application upgrades. Strong knowledge of Microsoft Office, Microsoft 365, and Enterprise Apps installations. Ability to remotely access and support Windows workstations. Excellent communication and customer service skills. Ability to work independently, manage time efficiently, and handle a high volume of migrations. Preferred Qualifications Prior experience with large-scale enterprise migrations. Familiarity with coordinating software upgrades alongside mailbox or tenant migrations. Experience installing Visio and managing Microsoft licensing scenarios.

About Us JangoMail is a high-volume email marketing service provider helping clients send millions of messages on a daily basis. Our infrastructure spans Microsoft SQL Server, Linux-based email sending servers across multiple cloud platforms, Amazon Web Servces, and a suite of internal .NET applications. We are seeking a tier 2 technical support specialist to ensure our systems run smoothly in a 24x7 environment. This role combines some database administration, email system operations, client services, and general infrastructure oversight. The position is hands-on, but also requires ownership of day-to-day stability and client satisfaction. Key Responsibilities Database Administration Manage and assist with Microsoft SQL Server environments. Run reporting queries for customers and support staff. Troubleshoot and resolve database issues in production and test environments. Client Services & Operations Serve as an escalated point of contact for client requests and technical support tickets. Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage. Test and validate changes, patches, and system updates. Document support processes and maintain operational runbooks. Email Systems & Infrastructure Help manage email delivery platforms hosted on Linux servers across multiple cloud providers. Troubleshoot DNS and delivery issues for users. Monitor deliverability, bounce handling, and abuse/spam complaints. Help with managing servers within an Amazon Web Services environment. Ensure uptime and smooth operation of in-house .NET applications (no development required, but operational oversight expected). Desired Qualifications 1-2+ years of SQL Server experience (administration basics and T-SQL knowledge). Familiarity with Linux server administration in cloud hosting environments. Familiarity with email related components such as SMTP, API, and DNS records. Experience managing client services/support operations (ticketing systems, client communications). Experience with cloud services providers (AWS and remote server providers). Knowledge of basic HTML and CSS. Strong troubleshooting and problem-solving skills. Willingness to learn and develop skills in database and server administration; use of SQL; and bulk email sending best practices. We are based in Dayton, OH. This is an in-office position with standard workdays and periodic on-call rotation for after hours emergency support tickets.