Guest Services jobs at Capital Vacations - 2 jobs

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contribution Voluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability 401 k retirement plan Travel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Prepare night audit daily and respond to any online reviews Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Make rental calls to notify owners whether their villa has been rented or not Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments Daily post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and service requests in SPI promptly Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure