Service Advisor jobs at Cardinaleway Automotive

Job Description Automotive Service Advisor - No Weekends | Independent Shop | Albany, CA Dana Meyer Auto Care - Albany, CA Full-time | Monday-Friday | Competitive Pay + Uncapped Bonus Join a respected, independent repair shop that's been earning trust since 1975. At Dana Meyer Auto Care, we believe in honesty, quality, and relationships. Our team takes pride in helping customers understand their vehicles, doing the job right, and keeping the process simple and transparent. What You'll Do Greet customers and guide them through the repair process. Communicate clearly and honestly about vehicle needs and options. Prepare accurate estimates and close approved work. Coordinate with co-workers to manage workflow and deadlines. Keep customers informed and ensure a 5-star experience from start to finish. What We're Looking For Experience as a Service Advisor or in a customer-facing automotive role. Strong communication and people skills - you build trust fast. Organized, detail-oriented, and comfortable multitasking. Basic understanding of vehicle systems (ASE knowledge a plus). Team-focused attitude - no egos, no drama. What We Offer Competitive base pay + performance bonuses (no cap) Monday-Friday schedule - no weekends Vacation time, holidays, and training opportunities Steady work year-round with a loyal customer base A positive, professional shop culture where your voice matters If you're ready to work with a shop that values integrity, teamwork, and long-term relationships - we want to meet you! ?? Apply today - send your resume or stop by Dana Meyer Auto Care, Albany, CA. #hc204203

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. Responsibilities Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills: Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills: Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Join the Drive at Claremont Mazda! Experienced Service Writer Wanted Are you a service superstar who loves fast-paced days, happy customers, and a thriving shop? Claremont Mazda is looking for an experienced, results-driven Service Writer to help us keep our guests on the road and smiling. This is not an entry-level position. We need a professional with a proven track record of strong customer satisfaction scores, solid sales performance, and the ability to back it all up with real numbers. Why You'll Love It Here Competitive pay + performance bonuses - your hard work shows up in your paycheck. Full benefits including health, dental, and vision coverage. Mazda factory training to keep you sharp and ahead of the curve. A modern, buzzing service drive where your skills make an immediate impact. What You'll Do Be the face of the service lane. Greet customers with energy, listen to their concerns, and create clear, accurate repair orders. Drive revenue & satisfaction. Present maintenance plans and additional services with confidence-helping customers protect their vehicles while meeting department goals. Communicate like a pro. Keep customers updated, coordinate with techs and parts, and ensure jobs are done right the first time. Own the details. Maintain precise records, warranty info, and performance stats to keep everything running smoothly. What You Bring 2+ years as a service advisor/writer (Mazda or other import brand experience is a plus). Documented success: high CSI scores, strong upsell percentages, or other measurable stats. Deep knowledge of automotive service processes and warranty procedures. A positive, high-energy personality and the organizational chops to match. Valid driver's license and clean record. Ability to pass a background check and drug screening. Ready to put your skills in the fast lane? Send your résumé and performance stats Claremont Mazda is an equal opportunity employer.

Job Title: Service Advisor Department: Service Reports to: Service Manager The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Pay : Commissions earned, starting at $67,200 yearly. Essential Duties & Responsibilities: * Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. * Communicate with customer to determine the nature of their mechanical problem(s). * Obtain accurate customer and vehicle data. * Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. * If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be specific. * Notify dispatcher of incoming work. * Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. * Establish each customer's method of payment. Obtain approval of credit, if necessary. * Obtain customer's signature on repair order; provide customer with a copy. * Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. * Handle telephone inquiries regarding work in process and appointments. * Compare final invoice with original repair order. * Analyze quality control report to ensure that work is completed as requested to reduce comebacks. * Deliver vehicle to customer and answer any questions. * Maintain follow up program on additional items found in need of repair. * Attend meetings as scheduled. * Establish and maintain good working relationships with customers to encourage repeat and referral business. * Ensure that work stations are kept clean. * Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN "ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. Please apply in person with Joseph Aghassi or Robert Connelly.

Job Title: Service Advisor Department: Service Reports to: Service Manager The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Pay : Commissions earned, starting at $67,200 yearly. Essential Duties & Responsibilities: Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be specific. Notify dispatcher of incoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Obtain customer's signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Attend meetings as scheduled. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work stations are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. Please apply in person with Joseph Aghassi or Robert Connelly.

About the Company: Friendly Ford - Las Vegas is a leading automotive dealership located in the heart of Las Vegas, Nevada. We strive to provide exceptional customer service and offer a wide range of new and used vehicles. Our dedicated and knowledgeable team is committed to making each customer's vehicle purchasing and ownership experience a positive one. Join our team and be a part of our success story! Description of the Role: Friendly Ford - Las Vegas is seeking a Service Advisor to join our dynamic team. As a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. Benefits: Competitive compensation ranging from $65,000 to $120,000 per year 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Responsibilities: Interact with customers, both in person and via phone, to understand their automotive service requirements Provide accurate and detailed information about services and repairs, including cost estimates and timeline Schedule appointments and maintain a well-organized service schedule Collaborate with technicians to ensure timely completion of service jobs Address customer inquiries and concerns in a professional and timely manner Build and maintain strong customer relationships to foster repeat business Requirements: Previous experience as a Service Advisor in the automotive industry is preferred Ford experience preferred High school or equivalent (Preferred) Customer Service experience: 1 year (Preferred) Driver's License (Required) Must have a good driving record Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment and handle multiple tasks Proficiency in computer systems and software, including CRM systems Equal Opportunity Employer: Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

Job DescriptionAbout the Company: Friendly Ford - Las Vegas is a leading automotive dealership located in the heart of Las Vegas, Nevada. We strive to provide exceptional customer service and offer a wide range of new and used vehicles. Our dedicated and knowledgeable team is committed to making each customer's vehicle purchasing and ownership experience a positive one. Join our team and be a part of our success story! Description of the Role: Friendly Ford - Las Vegas is seeking a Service Advisor to join our dynamic team. As a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. Benefits: Competitive compensation ranging from $65,000 to $120,000 per year 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Responsibilities: Interact with customers, both in person and via phone, to understand their automotive service requirements Provide accurate and detailed information about services and repairs, including cost estimates and timeline Schedule appointments and maintain a well-organized service schedule Collaborate with technicians to ensure timely completion of service jobs Address customer inquiries and concerns in a professional and timely manner Build and maintain strong customer relationships to foster repeat business Requirements: Previous experience as a Service Advisor in the automotive industry is preferred Ford experience preferred High school or equivalent (Preferred) Customer Service experience: 1 year (Preferred) Driver's License (Required) Must have a good driving record Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment and handle multiple tasks Proficiency in computer systems and software, including CRM systems Equal Opportunity Employer: Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

Department: Service Non-Exempt 60 Day training Guarantee Fairfield Automotive is opened a brand new Audi Dealership in Fairfield, California. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics - Do it right or fix it fast. We are Collaborative - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection. Our organization is a place with limitless advancement opportunities...if you're looking for a home, not just a job, we hope you will consider Audi Napa Fairfield. We Offer: A competitive compensation package that rewards high-performers Employee pricing and incentives 401(k) with company match Medical, Dental, and Prescription coverage - active on the 1st following your employment Company-paid Life Insurance Growth opportunities Paid Training Family-owned and operated Paid time off Cell phone reimbursement As a Service Advisor with Audi Napa Valley, you are the customer's first point of contact on vehicle servicing; initiate automotive services and repairs by ascertaining performance problems and services requested; verifies warranty and service contract coverage; develops estimates; creates repair orders; and maintains customer rapport and records; at all times providing an exceptional customer experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Punctual and regular attendance. Initiate automotive services and repairs by ascertaining performance problems and services requested. Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records. Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. Develops estimates by working with the Parts Department and Technicians to cost materials, supplies, and labor. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Obtains approval signatures from customers on repair orders. Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Deliver exceptional customer service to 100% of the customers 100% of the time. Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns. Address customer complaints immediately. Follow company-approved operational procedures, including plate, key and lot management procedures. Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services. Strive for harmony and teamwork with all other departments. Responsible for customer data privacy; keeping computers and files protected. Practice safe work habits, and follow the company's safety policies. Perform other duties as may be assigned by management. Model professionalism and approach all situations as a representative of the company. Required Skills and Knowledge: Action-oriented mindset; seizes on opportunities and enjoys working hard. Dedicated customer focus; understands how to listen and empathize with internal and external customers, to establish long-term relationships. Excellent communication skills are required. Must be self-motivated with an ability to manage and organize time and activities. Must maintain a professional appearance and follow brand dress code. Ability to adapt and support new processes and changes to help in employee and customer satisfaction. Ensure the customer experience is the best in the business. Demonstrate high character and achieve high results. Excellent process orientation and extremely accountable for self and service operations. Possess outstanding work ethic. Maintain effective team member relations. Ability to maintain emotional control in stressful situations. Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite, and other software products as required. Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership. Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards. Education, Experience, and Certification: Two years experience as a Service Writer is preferred. The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident. Must possess and maintain a valid driver's license. Must possess and maintain an acceptable Motor Vehicle Record (MVR). Ability to drive manual transmission vehicles. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person. Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key boxes, and other office machines to perform the required job functions. Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information on multiple computer screens. Must be able to sit or stand in a stationary position for extended periods of time. Must be able to climb into and out of cars numerous times each day. Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift. Requires frequent lifting and carrying items weighing up to 20 pounds unassisted. Ability to work in extreme weather conditions in both summer and winter. Regular, punctual attendance is required. Work Environment: This position operates in a professional dealership environment. Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek. Must maintain a clean, safe working environment at all times. Fairfield Automotive Partners is an Equal Opportunity Employer.

Sierra Infiniti of Monrovia is looking for an experienced Service Advisor to join our team. The Service Advisor will be responsible for providing exceptional customer service and maintain high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and complaints and ensure the smooth operation of the service department. This is a great opportunity for the right candidate. Responsibilities: Greet customers and provide excellent customer service. Schedule appointments and ensure timely completion of services. Communicate with customers about recommended services and any issues that may arise. Provide accurate estimates and quotes to customers. Maintain a high level of knowledge about the services offered by the dealership. Manage customer complaints and inquiries, ensuring customer satisfaction. Maintain accurate and up-to-date service records. Work closely with the service department to ensure smooth operation. Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation. Requirements High school diploma or equivalent. Minimum of 3 years of service writing experience. Strong communication and interpersonal skills. Ability to multi-task and work in a fast-paced environment. Strong attention to detail and ability to maintain accurate records. Proficiency with computer software, including Microsoft Office and dealership management systems. Valid driver's license and clean driving record. Reynolds & Reynolds experience is a plus. Infiniti/Nissan Experience is a plus.

At California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! Benefits Medical & Dental Insurance Vision Discount Program 401K Plan + Match Paid time off and vacation Life insurance w/AD&D Feature Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Employee Assistance Program Worldwide Travel Assistance Commuter Benefit Health Reimbursement Account Discounts on products and services Above average industry pay Corporate 24-Hour Fitness Rates Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Lincoln dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Lincoln Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Service Advisor Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Service Advisor Requirements: Previous experience at a Ford or Lincoln dealership is a plus Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant is a plus Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Details El Cajon, CA Full Time $16.50 - $67.30 Commission NoneDescription The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $67.30. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. At Toyota of El Cajon, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Toyota of El Cajon absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Saturday Lunches Discounts on products and services Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record Willing to submit to a pre-employment background check & drug screen

Job Description We are looking for an energetic and. hard working Service Advisor to join our team! Toyota of Santa Barbara is a fast paced, rewarding dealership with huge growth potential. We are seeking the right people to grow with us and develop their careers. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Compensation: $ - $ Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements: Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Toyota of Santa Barbara is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Details Anderson Powersports of Parker City - Parker, AZJob Posting Anderson Powersports is looking for custocustomer-focusederienced Powersports Service Advisors to work with our amazing Service Team. Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working day. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. Anderson Powersports will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language. What Will I Do Every Day? Greet customers in a friendly manner when they arrive. Determine the needs based on customer information and a walk-around, inspections and, test drives. Use a consultative selling process to assist customers in planning for ongoing required maintenance. Produce repair orders for customers, including cost and time estimates, with full transparency. Communicate frequently with technicians and parts associates to ensure the timely completion of work. Follow up with customers on the status of their vehicle to ensure satisfaction. Gain superior product knowledge to effectively help customers. Provide an exceptional customer experience to drive loyalty. What are the requirements for this job? High school diploma or equivalent Proven ability to provide an exceptional customer experience. Demonstrated communication, consultative, interpersonal, and organizational skills. The willingness to follow up with customers. Experience and desire to work with technology. Valid driver's license and an acceptable, safe driving record Competencies Flexibility Communication Proficiency Collaboration Skills Detail-Oriented Organized Customer Focus Technical Capacity Teamwork Strong Work Ethic Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department's working hours. This position regularly requires working weekends. Description Summary/Objective The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisor's responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come. Essential Functions Be polite and friendly and greet customers promptly. Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Conduct telephone transactions courteously and quickly. Determine costs and completion date of repairs and service. Notify customers promptly regarding any delays, changes, or additional work that is required. This may include testing, emailing, or calling the customer multiple times. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver. Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Produce accurate estimates for internal repairs. Start and finalize repair orders for warranty, the customer paid, and internal repairs. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Performs all duties in a safe manner, immediately reporting any accidents, injuries, or unsafe conditions to management. Shows when scheduled to work, on time, ready, and able to perform essential job functions. Adhere to all company policies, procedures, and practices. Perform other tasks as directed. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Required Education and Experience High school diploma or GED. 1-3 years of sales or technician experience preferred. 2-3 years of experience as a service writer preferred. Excellent communication skills, written and oral required. Competencies Honesty Integrity Flexibility Communications Skills Collaboration Skills Customer Focus Organized Technical Capacity Teamwork Strong Work Ethic Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department's working hours. This position regularly requires working evenings, and weekends. Note: Schedules are subject to change. Two weeks' notice of a schedule change will be provided whenever possible. Travel No travel is required. Additional Eligibility Qualifications None is required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Statement The Anderson Auto Group is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Details Parker, AZJob Posting Anderson Powersports is looking for custocustomer-focusederienced Powersports Service Advisors to work with our amazing Service Team. Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working day. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. Anderson Powersports will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language. What Will I Do Every Day? Greet customers in a friendly manner when they arrive. Determine the needs based on customer information and a walk-around, inspections and, test drives. Use a consultative selling process to assist customers in planning for ongoing required maintenance. Produce repair orders for customers, including cost and time estimates, with full transparency. Communicate frequently with technicians and parts associates to ensure the timely completion of work. Follow up with customers on the status of their vehicle to ensure satisfaction. Gain superior product knowledge to effectively help customers. Provide an exceptional customer experience to drive loyalty. What are the requirements for this job? High school diploma or equivalent Proven ability to provide an exceptional customer experience. Demonstrated communication, consultative, interpersonal, and organizational skills. The willingness to follow up with customers. Experience and desire to work with technology. Valid driver's license and an acceptable, safe driving record Competencies Flexibility Communication Proficiency Collaboration Skills Detail-Oriented Organized Customer Focus Technical Capacity Teamwork Strong Work Ethic Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department's working hours. This position regularly requires working weekends. Description Summary/Objective The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisor's responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come. Essential Functions Be polite and friendly and greet customers promptly. Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Conduct telephone transactions courteously and quickly. Determine costs and completion date of repairs and service. Notify customers promptly regarding any delays, changes, or additional work that is required. This may include testing, emailing, or calling the customer multiple times. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver. Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Produce accurate estimates for internal repairs. Start and finalize repair orders for warranty, the customer paid, and internal repairs. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Performs all duties in a safe manner, immediately reporting any accidents, injuries, or unsafe conditions to management. Shows when scheduled to work, on time, ready, and able to perform essential job functions. Adhere to all company policies, procedures, and practices. Perform other tasks as directed. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Required Education and Experience High school diploma or GED. 1-3 years of sales or technician experience preferred. 2-3 years of experience as a service writer preferred. Excellent communication skills, written and oral required. Competencies Honesty Integrity Flexibility Communications Skills Collaboration Skills Customer Focus Organized Technical Capacity Teamwork Strong Work Ethic Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department's working hours. This position regularly requires working evenings, and weekends. Note: Schedules are subject to change. Two weeks' notice of a schedule change will be provided whenever possible. Travel No travel is required. Additional Eligibility Qualifications None is required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Statement The Anderson Auto Group is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Details Anderson Nissan - LAKE HAVASU CITY, AZ Full Time AutomotiveJob Ad Anderson Auto is looking for a service advisor to join our team. The service advisor is responsible for helping customers ascertain any problems and services of their vehicles. This is an important job that directly contributes to the success of business operations. Required Education/Skills/Abilities High school diploma or GED. 1-3 years sales or technician experience preferred. 2-3 years experience as a service writer preferred. Excellent communication skills, written and oral required. Working knowledge of MS Office and other computer systems. Earn a Degree On Us with Strayer University! Through the Degrees at Work program, we offer employees working in our company the opportunity to earn an associate's, bachelor's, and even a master's degree from an accredited, online university, including tuition and books. You can learn while you earn! More details can be found at **************************** Learn more about our company at *************************************** We are an Equal Opportunity Employer We are committed to a drug-free workplace. Qualifications Summary/Objective The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs by ascertaining performance problems and services requested and maintaining customer rapport and records. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisors responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come. Essential Functions Be polite and friendly and greet customers promptly. Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Conduct telephone transactions courteously and quickly. Determine costs and completion date of repairs and service. Communicate expected repair/service time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes or additional work that is required. This may include testing, emailing or calling the customer multiple times. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Consult with the Service Manager for delegating assistance when necessary. Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Produce accurate estimates for internal repairs. Start and finalize repair orders for warranty, customer paid and internal repairs. Proved excellent customer service for all customers whether external or internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management. Shows when scheduled to work, on time, ready and able to perform essential job functions. Adhere to all company policies, procedures and practices. Perform other tasks as directed. Reasonable accommodations available to enable individuals with disabilities to perform the essential functions. Required Education and Experience High school diploma or GED. 1-3 years sales or technician experience preferred. 2-3 years experience as a service writer preferred. Excellent communication skills, written and oral required. Working knowledge of MS Office and other computer systems. Competencies Honesty Integrity Flexibility Communications Skills Collaboration Skills Customer Focus Organized Technical Capacity Teamwork Strong Work Ethic Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department working hours. This position regularly requires working evenings, weekends. Note: Schedules are subject to change. Two-weeks' notice of a schedule change will be provided whenever possible. Travel No travel is required. Additional Eligibility Qualifications None required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Statement The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Details Anderson Nissan - LAKE HAVASU CITY, AZ Full Time AutomotiveJob Ad Anderson Nissan is looking for a junior service advisor to join our team. The junior service advisor is responsible for helping customers ascertain any problems and services of their vehicles. This is an important job that directly contributes to the success of business operations. Required Education/Skills/Abilities High school diploma or GED. 1-3 years sales or technician experience preferred. 2-3 years experience as a service writer preferred. Excellent communication skills, written and oral required. Working knowledge of MS Office and other computer systems. Learn more about our company at *************************************** We are an Equal Opportunity Employer We are committed to a drug-free workplace. Qualifications Summary/Objective The junior service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs by ascertaining performance problems and services requested and maintaining customer rapport and records. The junior service advisor is often the first and last person the customer interacts with at our dealership. It is the junior service advisor's responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come. Essential Functions Be polite and friendly and greet customers promptly. Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Conduct telephone transactions courteously and quickly. Determine costs and completion date of repairs and service. Communicate expected repair/service time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes or additional work that is required. This may include testing, emailing or calling the customer multiple times. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Consult with the Service Manager for delegating assistance when necessary. Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Produce accurate estimates for internal repairs. Start and finalize repair orders for warranty, customer paid and internal repairs. Proved excellent customer service for all customers whether external or internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management. Shows when scheduled to work, on time, ready and able to perform essential job functions. Adhere to all company policies, procedures and practices. Perform other tasks as directed. Reasonable accommodations available to enable individuals with disabilities to perform the essential functions. Required Education and Experience High school diploma or GED. 1-3 years sales or technician experience preferred. 2-3 years experience as a service writer preferred. Excellent communication skills, written and oral required. Working knowledge of MS Office and other computer systems. Competencies Honesty Integrity Flexibility Communications Skills Collaboration Skills Customer Focus Organized Technical Capacity Teamwork Strong Work Ethic Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department working hours. This position regularly requires working evenings, weekends. Note: Schedules are subject to change. Two-weeks' notice of a schedule change will be provided whenever possible. Travel No travel is required. Additional Eligibility Qualifications None required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Statement The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Service Department Dispatcher - We are currently seeking a full time Service Dispatcher for our rapidly expanding dealership group! This is the perfect entry level position for individuals looking to get a "foot in the door" in the automotive industry! JOB DUTIES: Maintaining the standard and quality of service of the organization. Dispatch all incoming Repair Orders to the appropriate Technicians. Write various internal Repair Orders (such as PDI's). Outbound calls to retrieve prepaid maintenance authorizations . Documenting CCR's on Repair Orders and deliver finished Repair Orders back to the Service Advisors. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test. JOB BENEFITS: We have a comprehensive pay plan and benefits package that we will go over in detail with post interview candidates Equal Opportunity Employer Job Type: Full-time Salary: $16.00 per hour (salary commensurate with experience) Education: High school or equivalent (Required) License: Driver's License (Required) Language: English (Required) and Spanish (Preferred but not required) Job Type: Full-time The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $12.00.

Are you a natural listener? Do you enjoy working in a collaborative and fast paced environment? At Longo Toyota, our Service Drive will see on average 400 -500 guests a day from all over the world. The Express Service Consultant is the first and last impression our guests have, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests' expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team! The Service Express Consultant position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.50. Perks of working with us: * Weekly Pay - get paid every Friday. * 401k with a generous Company match * Vacation (accruals earned on Full Time or Part Time status) * Vision, dental, and medical care benefits available to any team full time team member * Team member Referral Bonus Program * Tuition reimbursement * Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. * Development and growth opportunities * Free Employee Parking * On-site gym, free of charge to team members Responsibilities * Assists guest with minor vehicle maintenance repairs such as oil changes and 5k * Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest * Offers logical diagnostic services or repairs to satisfy guests concerns * Present a service menu of recommended maintenance services to every service guest * Promotes the sales of and provides estimates for labor, parts, and accessories * Properly, thoroughly, and legibly writes repair orders for all guest services * Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility * Maintain communication with guests regarding any changes in the estimate and/or promised time * Maintains communication with the technical staff regarding job status and changes * Answers guest questions over the phone, Internet, and in person * Performs other specific administrative functions as directed by service management * Achieves the production and customer satisfaction objectives set by management * Maintains assigned workspace in an organized and clean manner * Maintains high ethical standards in all actions Qualifications * Must be able to communicate effectively in Mandarin and/or Cantonese * A high school diploma or equivalent * A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired * Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) * Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver's license and maintain an acceptable and safe driving record * Must have a valid sales driver's license and maintain an acceptable and safe driving record Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: * Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. * Work in all weather conditions. * Perform phyiscal activities that require considerable use of arms and legs. * Stand for long periods of time. * Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squating. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group BECAUSE WE ARE AWESOME! Benefits of working with us: * Full suite of medical benefits, which includes health, dental and vision insurance. * 401K with a generous Company match * Team member discounts for cars, service, parts, and retail goods * Tuition reimbursement * Ongoing training and industry education through our in-house "Penske College" to help advance this position from a job to a career. * Employee Referral Bonus Program because your friends will want to work where you do. * Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others. ABOUT US Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world's largest dealership. We're looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success. Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn't fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture. If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today. 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