Senior Business Analyst jobs at CareFirst BlueCross BlueShield

We are seeking an experienced Business Analyst with strong expertise in Configure, Price, Quote (CPQ) systems or Service Order Management (SOM). The ideal candidate will have hands-on experience in one or more of the following platforms: Steelbrick CPQ (Salesforce CPQ) Callidus CPQ ServiceNow SOM This Business Analyst role requires a deep understanding of end-to-end Opportunity-to-Order processes, including requirements gathering, process documentation, workflow analysis, and collaboration with cross-functional teams to enable seamless business operations. Key Responsibilities: Gather, analyze, and document business requirements related to CPQ or SOM systems. Evaluate current processes and identify areas for optimization within the Opportunity-to-Order lifecycle. Collaborate closely with technical teams, product owners, and business stakeholders to ensure requirements are clearly understood and implemented effectively. Support system enhancements, configuration updates, and integration efforts. Assist with testing, validation, and user acceptance processes. Prepare detailed process flows, functional documents, and reporting as needed. Qualifications: Proven experience as a Business Analyst working with Steelbrick CPQ, Callidus CPQ, or ServiceNow SOM. Strong understanding of end-to-end sales and order management processes. Excellent analytical, communication, and documentation skills. Ability to work independently in a remote environment and manage multiple priorities. Recap: Location: Fully Remote Type: 6-month Contract (with potential to extend) Rate: will vary dependent on relevant experience If you think you're a good fit for the role, we'd love to hear from you!

**Details** _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises._ Kemper is seeking an experienced Guidewire BillingCenter Business Systems Analyst. Be part of a team focused on collaboration with developers, testing analysts and stakeholders to deliver on product and program requirements for Kemper's usage of Guidewire BillingCenter. Accountable for small to medium size projects, this role will actively participate and interact to understand business needs, identify the best solutions, lead change management activities, and support application configuration. **Position Responsibilities:** + Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire BillingCenter. + Liaison with business for IT portfolio coordination. + Perform systems analysis and development of technical design documents. + Research and develop functional design documents. + Provide detailed inputs to application testing and support user acceptance testing. + Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper BillingCenter implementation, leveraging prior BillingCenter experience. + Lead moderately complex change management activities, including: Training (e.g., training plans and materials, training sessions), process improvements and efficiencies, documentation support (e.g., operational procedures, troubleshooting guides), production readiness activities (e.g., war room, deployment support and checkout, user support). + Lead analysis, design, implementation, and testing of BillingCenter configuration. + Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve. + Perform procedural duties within standardized practices, where applicable. + Comply with and support all corporate, department and security policies and procedures. + Production activities such as: Triage, troubleshooting, data analysis (e.g., SQL / data analysis), product and compliance requests **Position Qualifications:** + 5 years of business systems analyst experience required. + Minimum of 2 years of extensive business systems analyst experience with Guidewire Insurance Suite; including at least 2 recent years of on-going experience with Guidewire BillingCenter. + Expert knowledge of P&C Insurance. Non-standard Auto Insurance experience preferred. + Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis. + Advanced knowledge of systems development lifecycle activities + Strong design/configuration experience within Guidewire BillingCenter. + Guidewire BillingCenter configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing). + Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage). + Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience. + Current expertise using JIRA/Confluence. + ServiceNow and AWS knowledge is a plus. + Occasional travel may be required based on project needs. + This role is eligible to work remote from a US based location. The range for this position is $77100 to $128500. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.). _Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination._ _Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._ Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. \#LI-AK-1 \#LI-Remote **Kemper at a Glance** The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. *Alliance United Insurance Company is not rated. _We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_ **Our employees enjoy great benefits:** - Qualify for your choice of health and dental plans within your first month. - Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. - Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. - Contribute to your community through United Way and volunteer programs. - Balance your life with generous paid time off and business casual dress. - Get employee discounts for shopping, dining and travel through Kemper Perks.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. Participate in roadmap planning activities, as required. Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. Participate in research of third-party software products to support purchase or build decisions. Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. Track and manage issues based on the findings, complete with probable causes and viable solutions. Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance Prior experience working as a P&C Underwriter is preferred Prior Binding Authority underwriting experience is a plus Demonstrated project management skills. Excellent understanding of the organization's goals and objectives. Excellent analytical and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient with a keen attention to detail. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning * Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. * Participate in roadmap planning activities, as required. * Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. * Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. * Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. * Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. * Participate in research of third-party software products to support purchase or build decisions. * Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery * Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. * Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. * Track and manage issues based on the findings, complete with probable causes and viable solutions. * Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. * Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. * Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience * Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain * Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. * Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance * Prior experience working as a P&C Underwriter is preferred * Prior Binding Authority underwriting experience is a plus * Demonstrated project management skills. * Excellent understanding of the organization's goals and objectives. * Excellent analytical and creative problem-solving skills. * Excellent written and oral communication skills. * Excellent listening and interpersonal skills. * Logical and efficient with a keen attention to detail. * Ability to conduct research into systems issues and products as required. * Ability to communicate ideas in both technical and user-friendly language. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation. * Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning - Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. - Participate in roadmap planning activities, as required. - Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. - Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. - Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. - Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. - Participate in research of third-party software products to support purchase or build decisions. - Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery - Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. - Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. - Track and manage issues based on the findings, complete with probable causes and viable solutions. - Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. - Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. - Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience - Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain - Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. - Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance - Prior experience working as a P&C Underwriter is preferred - Prior Binding Authority underwriting experience is a plus - Demonstrated project management skills. - Excellent understanding of the organization's goals and objectives. - Excellent analytical and creative problem-solving skills. - Excellent written and oral communication skills. - Excellent listening and interpersonal skills. - Logical and efficient with a keen attention to detail. - Ability to conduct research into systems issues and products as required. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE

What are important things that YOU need to know about this role? Remote: this is a permanent, work from home opportunity Experience: Candidates must have 5+ years of experience as a business analyst What will YOU be doing for us? Work independently with internal / external partners and utilize business process knowledge to identify, document, analyze and translate business requirements to address business problems / opportunities. What will YOU be working on every day? Assists in the development and documentation of business requirements and/or business solutions to solve problems and issues related to business operations Ability to audit and/or interview stakeholders to create / document current business workflows and processes to assist the business in identifying areas of improvement Facilitate outreach on initiatives to external and internal stakeholders and clients including recurring conference calls and/or participation in site visits Work with external and internal stakeholders to identify and prioritize requirements Work as an active member of the team to support tactical and strategic initiatives for the business Work with all respective stakeholders, coordinate testing (where appropriate) and training processes, and develop respective documentation and materials Analyze requests from internal staff to determine the scope of the request and determine requirements to successfully complete the request. Work collaboratively with key stakeholders to gain feedback and implement changes to finalize processes. Communicate process changes effectively to key stakeholders so issues and solutions are understood. Lead internal meetings with the stakeholders and communicate appropriate status, risks, and issues Effectively manage complex business challenges, tight deadlines, competing priorities and interactions with the management team Prepare and implement various reports for operational areas to utilize on a go-forward basks to allow for appropriate management of processes. Design, document, and perform test scenarios against system and custom processes to ensure accurate processes. Participate in testing upgrades, documenting test results, and providing feedback appropriately. Continually work with business to identify process improvements and assist with implementation of such improvements. Complete trend analysis and tracking of data for business and the organization. Partner with leaders to conduct root cause analysis What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates Bachelor's degree or combination of education and work experience equivalent. Required Level of Experience 5+ years of Business Analyst experience Required Knowledge, Skills, and Abilities Ability to plan for contingencies and anticipate problems. Ability to think analytically. Ability to effectively listen and respond to customers' needs. Ability to effectively convey and receive ideas, information, and directions. Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles. Ability to display strong written and verbal communication skills. Ability to remain organized despite multiple interruptions. Ability to ask critical questions to assess needs and requirements Ability to explain complex concepts easily Ability to successfully meet timelines for project plans and manage time effectively Competencies What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or Certificates Certified Business Analysis Professional Certified Quality Technician Certified Quality Engineer Certified Quality Auditor Preferred Knowledge, Skills, and Abilities Knowledge of industry standards Knowledge of Enterprise System Demonstrates competencies in a variety of quality philosophies, systems, and tools The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $76,677 - $115,016 Compensation Midpoint: $95,846

The IT Business System Analyst, Policy Systems will be part of the Policy, Product and Underwriting Technology team, responsible for managing the Technology needs of our Underwriting and Product Division. The IT Business System Analyst will take the lead identifying system requirements for PURE's Policy Administration System as well as other integrated systems. We are looking for a self-motivated and detail-oriented individual to interface with our end users, elicit and document requirements, perform analysis, and support the execution of our back log consisting of small enhancements and projects. We encourage our team members to pursue not only their passions, but also their intellectual curiosities. A career in business analysis creates a rewarding opportunity to drive deep impact for our business. As part of the team, you impact this organization by: Managing requirements, working with IT Project Leads and business stakeholders. Take the lead in eliciting, identifying, and evaluating system requirements for PURE's Policy Administration system as well as other integrated systems. Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and business stakeholders. Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs. Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT. Supporting IT Project Lead, removing impediments. Guide teams to be self-organized and motivates teams to focus on team goals/objectives. Facilitate agile ceremonies as and when required working with the IT Project Lead, such as: backlog refinement, sprint planning, retrospective, daily scrums and sprint demos. Foster internal team communication by building a safe environment where problems can be raised without fear of blame, retribution, or being judged and with an emphasis on problem solving. Supporting with production support issues during critical downtimes and releases. Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team. “Be in the moment” with our clients to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement. This career is for you if you have: 5+ years of property and casualty insurance work experience required. Good experience working on personal lines IT property and casualty insurance projects, with good understanding of insurance business processes and technologies (e.g., product development, quoting, underwriting, rating, workflow). Experience with metadata driven policy administration systems such as OneShield's Dragon policy administration system. Knowledge with 3rd party insurance data sources and interfaces such as ISO, LexisNexis, IVANS, etc. Good understanding of emerging technology space to improve customer satisfaction and reduce friction. Knowledge of data concepts and how data gets transformed across platforms. Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions. Can influence internal customers to balance their requirements against what's most appropriate for a world-class organization and find the right compromise. Strong consensus building skills and ability to convey technical concepts in a clear, understandable way. Prior Consulting experience is preferred. Familiarity in the insurance policy administration space is preferred, as well as experience in agile/scrum methodologies. This role occasionally may be required to work a few hours on a weekend and/or late night in support of scheduled system releases. The base salary for this role can range from $55,000 to $70,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience Want to Learn More? [Our Values] [Our Benefits] [Our Community Impact] [Our Leadership]

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit ***************** and follow us on our social channels for the latest information - LinkedIn and Twitter. TITLE: Senior Reinsurance Business Analyst - Application Support We are looking for a talented Senior Reinsurance Business Analyst - Application Support to join our team at Duck Creek Technologies, a leading provider of innovative software solutions for the insurance and reinsurance industry. As a Senior Reinsurance Business Analyst - Application Support you will be responsible for managing and optimizing the reinsurance application systems. This role involves working closely with various stakeholders to ensure the effective and efficient use of reinsurance software, supporting the reinsurance operations team, and driving improvements in system functionality. WHAT YOU'LL DO: System Management: Maintain and administer reinsurance application systems, ensuring they are functioning optimally. Monitor system performance and troubleshoot issues promptly. User Support: Provide technical support and training to reinsurance team members on application usage. Develop and maintain user manuals, training materials, and system documentation. Act as a liaison between the reinsurance team and IT department to resolve technical issues. Data Management: Ensure the accuracy and integrity of reinsurance data within the application systems. Perform regular data audits and reconciliations. Develop and implement data validation processes to maintain data quality. Process Improvement: Identify opportunities to streamline reinsurance processes through system enhancements. Collaborate with stakeholders to gather requirements and implement system improvements. Participate in system testing and validation efforts to ensure successful implementation of changes. Reporting and Analysis: Conduct data analysis to identify trends, anomalies, and areas for improvement. Support the development of analytical tools and dashboards for reinsurance metrics. Month End Close: Support month-end-close (MEC) activities for key customers that may require off-hour support. Support customers in triaging open issues, which may include coordination across cross functional teams (e.g. infrastructure.) Provide solutions to resolve Treaty and Facultative attachment issues. WHAT YOU'VE DONE: Degree preferred or equivalent years of practical job experience in a similar function or role. A minimum of 5 years of reinsurance experience with a focus on system configuration and support. Proven knowledge and experience with reinsurance structures and processes. Strong technical aptitude with proficiency in reinsurance software applications (e.g., Sapiens Master/ReinsurancePro, SAP, SICS, or similar systems). Experience with ITIL framework or other best practices for IT service management. Excellent communication skills (verbal and written), with the ability to effectively interact with technical and non-technical stakeholders (internally and externally) at all levels of the organization. Familiarity with CRM systems, case management tools, and other support-related software (ServiceNow, Salesforce, or Jira Service Desk). Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. Strong analytical and problem-solving skills, with a meticulous attention to detail and a proactive approach to identifying and resolving issues. Work Environment & Other Requirements: Travel: 0-10% Work Authorization: Must be legally authorized to work in the country of the job location WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://*****************/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $92,400 and $149,100. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment▸Medical, dental, vision, life and disability insurance▸401(k) Retirement Plan▸Flexible Spending & Health Savings Account▸Paid holidays, vacation, and volunteer time▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified.

**Resp & Qualifications** **PURPOSE:** The Lead Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent is accountable for leading the gathering and synthesizing of business requirements for high complexity software, systems, processes and/or services and translating them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow. **ESSENTIAL FUNCTIONS:** + Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area's user and/or technical (functional/non-functional) requirements. Key contributor in the creation of project plans to define, organize and schedule requirements management and development activities. Provides oversight and strategic direction to lower level analysts which includes coaching, mentoring, and delegating of tasks and deliverables. Facilitates requirements analysis and verification sessions. Accountable in the tracking and management of open issues and assists in planning for resolution. Responsible for successful development sessions and design reviews in order to ensure design meets user requirements. + Responsible for overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Providing guidance and training to application end users. + Identifies, documents and troubleshoots problems with their in-depth knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve high complexity technical, system and/or business issues. + Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for writing all documentation to established standards, in a clear and well-organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of high complexity. + Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests. + Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally. **SUPERVISORY RESPONSIBILITY:** Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources. **QUALIFICATIONS:** **Education Level:** Bachelor's Degree in Business Administration, Business Management, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. **Experience:** 8 years progressive experience in business analysis, systems analysis, testing or other analytical experience **Preferred Qualifications:** + Master's Degree MBA. + Demonstrated ability to have led the delivery of high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions. + Expert understanding of business analysis core competencies. + Prior business analysis coaching and mentoring experience. **Knowledge, Skills and Abilities (KSAs)** + Strong time-management and organizational skills. + Excellent communication skills both written and verbal. + Ability to organize stakeholder meetings. + Use of Microsoft Office applications. + Ability to train and mentor others. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. **Salary Range:** $85,320 - $169,455 **Salary Range Disclaimer** The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). **Department** **Equal Employment Opportunity** CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **Where To Apply** Please visit our website to apply: ************************* **Federal Disc/Physical Demand** Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. **PHYSICAL DEMANDS:** The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. **Sponsorship in US** Must be eligible to work in the U.S. without Sponsorship \#LI-KT1 REQNUMBER: 21590

The IT Business Systems Analyst must elicit, analyze and synthesize information to validate solutions that meet business needs, goals and objectives. The IT Business Systems Analyst is responsible for completing analysis tasks by performing various techniques with business stakeholders, the IT delivery team, and external vendors. The IT Business Systems Analyst must be capable of specifying and communicating requirements and recommended solutions that enable the organization to achieve its goals. This role is eligible to participate in Zenith's hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into our Zenith office on a weekly basis. What you will do * Utilize established methods and techniques (including basic to intermediate interviewing and questioning, facilitation of requirement elicitation, process modeling, business scenarios, use cases, gap analysis, logical data models, leading and participating in JAD sessions/analysis swarming) used to complete business and system requirements analysis. * Analyze business needs and opportunities on business problems to drill into what is needed and why. * Ensure that the business and system requirements clearly describe the business need and the system capabilities required to fulfill the business need. * Provide options and recommended solutions to business problems. * Document business and system requirements that describe the business need and what the system needs to do. * Creates/Updates functional user documentation that explains new functionality being released. * Analyze and validate where application data is stored by performing basic query on own. * Interpret business needs to assist with the development of basic functional design. * Test new Features, product enhancements, and bug fixes to ensure the system is working as intended. * Create simplistic mock ups. * Create detailed communications, documents and presentations. * Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. * Work productively and harmoniously with others on a consistent basis. * Respond positively to direction and feedback on performance. * Consistently maintain professional and appropriate demeanor. * Perform other duties/projects as assigned. Education Qualifications * High School Diploma or equivalent required * Bachelor's Degree or equivalent combination of training/experience required Experience Qualifications * 1+ Years related experience required * Experience working within Agile software development model preferred. * Insurance and/or financial industry experience preferred, especially experience working with billing, invoicing, payroll reports, and financial audits. * Experience with audit software such as Ausum, Insurity and other premium audit software is strongly preferred. Skills and Abilities * Analytical and problem solving skills. * Good understanding / demonstration of analysis process and tools. * Demonstrates ability to negotiate options, resolve conflicts and influence team members on less complex topics. * Good written communication that is in terms consistent with the audience. * Demonstrates intermediate presentation skills. * Proficiency with MS Office applications. * Prior experience with SharePoint, Jira, SQL Developer and Visio desired. * Good written and verbal communication skills. * Team player, self-starter, motivated, and multi-task oriented. * Ability to prioritize work requirements. The expected salary range for this position is $68,884.30 - $99,882.24. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level. Benefits * Medical, Dental and Vision Insurance * Flexible Spending Accounts * Paid Parental Leave * Life, AD&D and Disability Insurance * 401(k), Employee Share Purchase Plan (ESPP) * Education and Training Reimbursement * Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave * 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays * Employee Assistance Program (EAP) * For more information, review details on the Benefits page of our Career Site: ******************************************* Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly. Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant's criminal history until after a conditional offer of employment has been made. If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company. #LI-EF1 #LI-hybrid

Job DescriptionOur client, an A-Rated Commercial Lines Insurance Carrier, is seeking to add an Information Technology Business Systems Analyst to their growing team. This is an exciting opportunity to play a key role in aligning technology solutions with business objectives within a highly reputable organization in the Property & Casualty Insurance industry.Key Responsibilities: Collaborate with business and IT stakeholders to define, analyze, and document requirements for technology projects and product enhancements. Serve as a bridge between business units and IT teams, ensuring alignment on priorities, deliverables, and outcomes. Manage and refine product backlogs using tools such as Microsoft DevOps, Jira, or similar platforms. Support project teams through the entire software development lifecycle, including requirement gathering, user story development, testing, and implementation. Maintain a clear understanding of insurance products, regulatory requirements, and industry best practices to ensure technology solutions meet business needs. Qualifications/ Requirements: 5 - 7+ years of experience as an IT Business Analyst or Product Manager, with prior experience in the Property & Casualty Insurance industry and a strong understanding of insurance products, processes, and regulatory requirements. Proficiency with Microsoft DevOps, Jira, or similar tools for backlog management, requirements tracking, and project collaboration. Professional/Agile certifications such as: CBAP, CCBA, CSM, CSPO. Bachelor's Degree required. Salary/Benefits: $130,000 to $160,000+ annual base salary plus 10-20% bonus Ability to work remotely Extremely competitive Medical, Dental, Vision and Life plans Employer matching 401(k) plan Lucrative PTO plan

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (For Non-Local) or Hybrid (Local to NYC area) Position Summary: We are seeking a skilled and passionate Scrum Master to support the development teams in applying agile practices effectively, with a focus on the Scrum framework. This role will foster a culture of continuous improvement, collaboration, and transparency, while guiding teams through agile maturity and delivering high-quality outcomes. Position Responsibilities: Agile Coaching & Facilitation Facilitate Scrum events and coach teams to self-organize and continuously improve. Design and lead retrospectives tailored to team needs. Conduct quarterly team health checks and maturity assessments. Guide teams in applying lean and agile principles to improve delivery. Team & Stakeholder Engagement Foster collaboration between Scrum Teams and stakeholders. Mediate conflicts and support team dynamics to ensure a healthy team environment. Support onboarding and agile adoption for new team members and teams. Process Improvement & Metrics Identify and remove impediments to team progress. Leverage empirical data to drive continuous improvement. Prepare and present sprint reports including velocity, capacity, and predictability metrics. Build and maintain workflows and automation to enhance team efficiency. Product & Planning Support Collaborate with product teams on backlog management and empirical planning. Assist in roadmap development and release forecasting using agile metrics. Promote best practices in lean, iterative software delivery. A Successful Contributor has: Practical experience with multiple agile frameworks and their effective application. Strong facilitation and conflict resolution skills. Experience teaching and mentoring on Scrum and agile principles. Understanding of business strategy techniques like Lean Startup and Design Thinking. Experience with forecasting and release planning using agile metrics. Knowledge of CI/CD and emergent architecture in iterative development. Ability to build simple automation to support Scrum practices. Strong communication skills grounded in commitment, courage, focus, openness, and respect. Qualifications: Bachelor's Degree in business, information technology, or 3 years' work experience in related field required. 3 years working in Scrum Master role or on a Scrum Team. Certified Scrum Master (CSM) or equivalent certification preferred. Base Salary: $95,000 - $120,000 This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Salary Range$95,000-$120,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

Department: Technology Reports to: Technical Product Manager Venbrook is seeking a motivated Junior Technical Business Analyst to support our business and technology teams in managing and improving core insurance systems. This role offers hands-on exposure to data, systems, and process analysis within a national insurance brokerage. You'll assist in documenting requirements, testing new features, and maintaining the integrity of our Insurance Management System. You'll work closely with the Technical Product Managers in Distribution and Data Engineering teams to learn how business needs translate into technical solutions. Key Responsibilities Monitor and organize system Help Desk requests, escalating issues as needed Assist with user setup, permissions, and account maintenance Support the documentation of business and system requirements Participate in testing and validation of reports and system enhancements Prepare basic Excel reports and data reviews for business users Support ad-hoc report requests by gathering data and formatting insights Learn to identify recurring issues and improvement opportunities Collaborate with senior analysts and developers to understand system workflows Requirements 0-2 years of experience in a Business Analyst, Data Analyst, or similar role Basic understanding of the insurance industry or strong interest in learning Proficiency in Microsoft Excel (sorting, filters, pivot tables, formulas) Strong attention to detail and organizational skills Ability to communicate clearly with technical and non-technical users Curiosity to learn data tools such as Tableau, Power BI, or SQL Ability to manage multiple priorities and follow through on assigned tasks Preferred Qualifications Bachelor's degree in Business, Computer Science, or related field Exposure to Agency Management or Policy Systems Experience with Jira or other issue-tracking tools Basic experience in data visualization or database queries Why This Role Matters This position is ideal for someone looking to grow into a Technical Business Analyst role. You'll gain real-world experience in business systems, data management, and process improvement-while supporting Venbrook's mission to deliver smarter, faster solutions to clients. Career Path Next Level: Technical Business Analyst Future Growth: Technical Product Manager Hourly Rate $28.65

The Business Systems Analyst III acts as a liaison between IT and the business users in an Agile/Scrum environment. The BSA III works independently with little guidance from management to gather and perform analysis of business requirements, work with Developers to design solutions, and deliver training for users. The BSA III serves as a mentor for BSA I and II. Duties and Responsibilities * Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service * Facilitate a consistent and constant flow of communication between the business users and IT. * Perform requirements gathering with the business user community for IT projects. * Analyze business requirements to determine the best development approach/solution within the existing IT systems infrastructure. * Make recommendations for process improvements and technology solutions to aid the project stakeholder in accomplishing their strategic goals. * Participate in Agile team ceremonies including daily standups, backlog refinements, product reviews and retrospectives. * Document software requirements as user stories with the appropriate level of detail and size * Assist the team in understanding and estimating user stories. * Communicate requirements to offshore Development and QA resources to ensure a sound understanding of the project objectives. * Review test cases documented by QA Analysts for accuracy and completeness. * Document and execute test cases to validate functionality of relevant business applications. * Respond to service desk tickets related to supported applications. * Provide production support and trouble-shooting assistance for system issues. * Perform service desk ticket analysis to identify trends and areas for improvement related to supported applications. * Collaborate with teams and project stakeholders to prepare and manage objectives, scope, estimates, timeline, budget, & resource plan for Agile projects * Support the project stakeholder, especially with respect to refinement and maintaining the product backlog. * Develop and facilitate system training for business users as system enhancements are migrated to the production environment. * Work with IT and business units to generate ad hoc reports and data extracts using SQL. * Serve as a mentor and trainer for BSA I and II under the direction of management. * Serve as an escalation point by guiding and helping team members with project issues. * Act as a backup to management by approving change controls, attending meetings and escalating issues to senior leadership when management is unavailable. * Train new BSAs and QA on user stories and test case tools, internal systems, insurance related concepts, etc. * Continually update insurance industry related knowledge through insurance journals, newspaper articles, BISYS, CPCU, etc. * Earn certifications pertaining to insurance industry or IT industry (i.e., CPCU, CSM, CSPO, Business Analyst Certification(s)) Knowledge, Skills and Abilities * Intermediate to advanced proficiency in all of the below: * SQL query language * Azure DevOps, TFS or similar tools to manage scrum boards and activities. * Agile methodology and frameworks (Scrum) * Software development life cycle * QA testing * Proficiency in MS Office (Word, Excel, Outlook) * Excellent written and verbal communication skills * Skilled in active listening * Ability to learn and demonstrate understanding of all applications and business processes used by the various departments within the Company. * Ability to manage application delivery and technology operations using Agile methodologies. * Ability to provide exceptional customer service. * Ability to build effective relationships. * Ability to collaborate with teams, customers and other stakeholders. * Ability to take initiative and work independently. * Ability to anticipate customer needs and take initiative to meet those needs. * Ability to convey technical process information in a clear and concise manner. * Ability to take direction from management. * Ability to plan, implement, and evaluate projects. * Ability to demonstrate accuracy and thoroughness. * Ability to organize complex information, pay close attention to detail and handle multiple tasks. * Ability to lead, motivate, influence and mentor staff. Experience and Education * High School Diploma required. * Bachelor's Degree in related field (i.e. Information Technology, Information Systems, Computer Science) preferred, or equivalent combination of education, training and experience required. * Minimum of five years of Business Analyst/Business System Analyst experience or five years of related experience (Agile/Scrum project work and design/implementation of internally developed web applications) required. * Insurance or Financial industry experience preferred. * Certifications (CSM, CSPO) preferred. Both external and internal requisition template

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Assist with implementation of new system designed to re-engineer existing tort claims process. Assist with change management, system testing, UAT, and training development and implementation. Work with tort claims team to review documentation and become familiar with tort claims process. o Become familiar with proposed tort claims system o Assess training needs and logistical planning across entire agency. O Attend future Sprint Demos, and begin testing. O Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting. O Begin review and test of job aids. O Help train the all the users. O Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts. Qualifications Local candidates will be preferred first Additional Information Thanks and Regards, Anushka Doegar

The Actuarial Consulting Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing practice with offices across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty. Oliver Wyman provides customized actuarial services and strategic insight, supporting clients as they strive to exceed their business objectives. Our exceptional client and employee retention exemplify our commitment to relationships built on trust, responsiveness, and clear communication. The Property and Casualty Consulting Practice assists insurance companies, self-insured corporations, government entities and other organizations with all aspects of managing property and casualty insurance exposures. We guide P&C clients on their qualitative and quantification of risk and loss exposures, and offer advice on a range of issues, from external business strategy and internal risk management to economic capital modeling and new product development. Job Description Job Title: Principal - Property & Casualty Office/Regions available: Northeast Region Reports to: Global Strategy & Innovation Leader and Region Leader Oliver Wyman is currently seeking an experienced consultant to join the Property & Casualty Actuarial Consulting Practice as a Principal. The successful candidate will partner with the region leader to develop and implement a business development plan that strategically leverages the region's colleagues and the firm's full suite of offerings to grow the business. The candidate will also have significant impact on the engagement and interaction with Oliver Wyman's clients, which include self-insured corporations, captive insurance companies, (re)insurers, investment firms, state regulators, and healthcare providers. The successful candidate will be responsible for but not limited to the following. * Own the business development plan and revenue target for the relevant P&C region with a focus on large account pursuits. * Supervise business development collaboration with senior managers and Principals while establishing and maintaining knowledge of BD-related engagements across the P&C Practice (e.g., pipeline, marketing content, expertise, etc.). * Work within the Global Strategy & Innovation team to create and deliver content for monthly updates of business development activity by region, keeping the business leaders updated on activity. * Work collaboratively within the Global Strategy & Innovation team, and with others across the P&C Actuarial group to develop and enhance the team's strategies for business growth, new business and practice creation, solution development and sales, and service delivery refinement. * Identify and encourage the development of subject matter experts in their chosen fields. * Review and validate client deliverables, ensuring technical accuracy and integrity on various analyses, templates, and exhibits. * Mentor staff, fostering career and professional growth. * Prepare and deliver high-quality exhibits and written reports to effectively present findings and recommendations to clients. * Develop and strengthen client relationships and drive business development activities, including guiding the preparation of proposals and presentations for prospective clients. Qualifications and Desired Skills * Demonstrated ability to lead and manage relationships with clients. * 10+ years of consulting experience focused on Property and Casualty clients, including self-insureds, captives, and (re)insurers. * Strategic thinker, who brings creative solutions and drive to create new business opportunities and grow existing practices * Exceptional organizational skills, with proven ability to prioritize and manage multiple projects in a fast-paced work environment. * Excellent written and verbal communication skills, with the ability to build strong relationships with clients, colleagues, and industry stakeholders. * Proven ability to foster a culture of inclusiveness, innovation, and continuous improvement within the practice and across the broader organization. * Willingness to travel as needed to support client engagements and business development activities. * Self-motivated, self-directed, and proactive with a demonstrated ability to develop client-oriented solutions. * Collaborative team player capable of working effectively in a cross-functional environment. * ACAS/FCAS credentials beneficial, but not required Why Work for Us The Actuarial Practice of Oliver Wyman seeks to invest in its people by fostering a safe and inclusive environment, respecting and welcoming different perspectives, promoting an ownership culture, providing opportunities for individuals to develop their personal brand, and celebrating successes and rewarding performance. There are employee groups for: the LGBT+ community, racially and ethnically diverse employees, women, family life, introverts, and veterans of military service at Oliver Wyman. Oliver Wyman offers a performance-based pay program that rewards colleagues for the contributions they make to our business results, including year-end bonuses based on personal and corporate performance. We also offer an impressive array of benefits. Explore all the benefits offered at US Benefits | Marsh McLennan. For more information, please visit our website at ****************************** About Oliver Wyman Oliver Wyman is a global leader in management consulting. With offices in more than seventy cities across thirty countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has 7,000 professionals around the world who collaborate with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit ******************** Follow Oliver Wyman on X @OliverWyman. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting ************. The applicable base salary range for this role is $188k -$400k. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X. The Actuarial Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing group with offices expanding across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Job Summary We are seeking a Senior Scrum Master to lead Agile teams in delivering high-quality software solutions. This role requires a guiding, service-oriented leader who can foster collaboration, remove impediments, establish processes, and coach teams toward continuous improvement. You will work closely with Product Owners, stakeholders, and other Scrum Masters to ensure Agile principles are upheld and delivery goals are met. A strong understanding of IT software delivery practices is a must, with a focus on data, data analytics and business intelligence preferred. Key Responsibilities Facilitate Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Guide teams on Agile/Scrum practices and values to ensure cohesive and productive workflows. Remove impediments and shield the team from external distractions. Collaborate with Product Owners to manage and prioritize the product backlog. Promote transparency and continuous improvement through Agile metrics and reporting. Lead and mentor other Scrum Masters to improve Scrum adoption and maturity across the organization. Ensure quality of Scrum execution including story card readiness, definition of done, and on-time delivery. Champion Agile best practices. Coordinate cross-functional teams and maintain alignment with business goals. Required Qualifications Bachelor's degree in Computer Science, Business, or related field. Minimum of 5 years of experience as a Scrum Master in an Agile environment. Proven experience with Agile frameworks such as Scrum, Kanban. Strong understanding of Agile metrics (velocity, burndown charts, etc.). Ability to clearly report and communicate on team metrics. Experience with Azure DevOps. Excellent facilitation, conflict resolution, and coaching skills. Strong interpersonal and communication skills with the ability to influence at all levels. Development background or significant experience with IT Project Delivery a plus. Preferred Certifications Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Project Management Professional (PMP) or Certified Scrum Professional (CSP) ITIL Foundation (optional but beneficial) Interpersonal Skills Guiding Beneficent Leadership: Empowers teams and promotes autonomy. Situational Awareness: Recognizes team dynamics and adapts accordingly. Empathy & Communication: Builds trust and fosters open dialogue. Conflict Resolution: Navigates team challenges with diplomacy. Transparency & Accountability: Encourages honest reporting and shared ownership.

Our team enables customers to purchase insurance policies direct online. We support our marketing initiatives by delivering personalized customer experiences and we support our back office by creating efficiencies and continual improvement around their processes. We are growing the bi Berk team of Business Systems Analysts who are supporting our cloud-first, API driven, dynamic insurance platform. In this role, you will be supporting and ensuring the successful completion of analytical, building, testing, and deployment tasks of our software product's features. You will be an integral team with outstanding communication, collaboration, and attention to detail. You will be counted on to write clear, concise, and comprehensive business requirements and operate as a vital link between various other teams. The Business Systems Analyst Manager will be responsible for overseeing department team members, procedures, and workflows. The BSA Manager will be involved in the hiring and training of new employees as well as delegating assignments. The BSA Manager will assist with documenting operational tasks, identifying and implementing efficiencies, and tracking team metrics. The BSA Manager will work directly with other Supervisors and Leads to monitor and evaluate employee performance and communicate any feedback to upper management. Job Responsibilities Lead, mentor, and manage a team of Business Systems Analysts responsible for requirements gathering, documentation, and communication. Partner with product owners, stakeholders, and technical teams to align projects and prioritization. Ensure quality and consistency in business requirements documentation. Manage resource allocation, workload prioritization, and performance of the BSA team. Facilitate collaboration during sprint ceremonies. Serve as an escalation point for business issues and prioritization conflicts. Drive process improvements in the analysis and delivery of system updates. Foster a culture of continuous improvement, innovation, and customer focus. Qualifications Required Education and Knowledge: Bachelor's degree in Information Systems, Computer Science, Business, or a related field. 5+ years of experience in business systems analysis, with at least 2+ years in a leadership or management role. Strong understanding of systems development lifecycle (SDLC) and requirements management best practices. Excellent leadership, coaching, and team-building skills. Strong analytical and problem-solving capabilities, with attention to detail. Outstanding verbal and written communication skills, with the ability to influence and engage stakeholders at all levels. Preferred Knowledge and Experience: Experience in Commercial Insurance About bi Berk bi Berk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through bi Berk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at bi Berk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. Some Highlights of our benefits are: Great work environment with growth opportunity Subsidized downtown parking Competitive compensation Generous amounts of vacation and sick time Closed on major holidays 401(k) with company match A fantastic healthcare package Tuition reimbursement after 6 months of employment In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $110,000 - $130,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.

The Technical Business Analyst will conduct data analysis, address problem-solving challenges, and develop processes utilizing the Basys software to meet the needs of our clients effectively. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role." Key Duties and Responsibilities Implement the daily processes for producing data and reports within the computer systems. Provide prompt responses and practical solutions to challenges. Address software and program issues by thoroughly analyzing system problems to identify software errors and formulate appropriate corrective actions. Develop and produce forms, reports, and other necessary documents for both users and management as required. Facilitate the necessary electronic transfer of data as required. Performs other duties as assigned. Minimum Qualifications Associate's degree in information systems, Computer Science, or a professional IT certification. 4 to 6 years of relevant work experience in IT or a comparable combination of education and work experience. Familiarity with personal computers, Microsoft Office applications, production systems, and network connectivity. Capable of working independently with minimal supervision and adept at planning, organizing, and prioritizing a varied workload. Proven ability to deliver practical computer training. Ability to communicate effectively verbally and in writing, whether in person or over the phone. Preferred Qualifications Bachelor's Degree. Experience with benefit administration software and Basys, Inc. Familiarity with UNIDATA, Microsoft Access, and SQL. Proficient in Microsoft Excel at an intermediate to advanced level. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

We are seeking a detail-oriented and proactive Workday Financial Systems Analyst to join our Financial Systems team. This role will support the ongoing configuration, maintenance, and optimization of Workday Financials modules, ensuring seamless system performance and alignment with business needs. We're looking for someone who can make an immediate impact by leveraging their hands-on experience with Workday Financials modules. As a key member of the team, you'll collaborate with cross-functional stakeholders to troubleshoot issues, implement enhancements, and support existing functionality. Your contributions will help drive operational efficiency and enable strategic decision-making through accurate system functionality and reporting. Essential Functions Build and maintain functional configuration and features of the Workday Financials application including Core Financials (FDM), Accounting Center, Banking and Settlement, Suppliers, Prism Analytics Monitor, diagnose and resolve issues with the finance integrations Collaborate with stakeholders to understand requirements, configure, prototype and test Workday solutions for varying business problems Optimize use of Workday and associated business processes by proactively identifying areas of opportunity for increased automation and efficiency Evaluate the latest available features released by Workday to determine benefits to stakeholders Assist in regression testing for Workday bi-annual update cross functionally across all stakeholders Provide support and training of Workday Financials as required Collaborate with stakeholders and Financial Systems team to prioritize and approve Workday change requests to align with finance strategic goals Complies with all company and site policies and procedures Remains current in profession and industry trends Successfully completes regulatory and job training requirements Performs other duties as assigned Skills & Abilities 3+ years Workday Financials administration experience (Core Financials, Accounting Center, etc) Ability to communicate effectively with all levels of employees, departments and outside contacts Excellent problem-solving and analytical skills Analytical mindset with attention to detail Experience in the Insurance industry is a nice to have Education & Experience Bachelor's degree in IT, Business, or related field is preferred 3-5+ Years Workday Financial administration, configuration, support, and maintenance for modules required Experience with Prism Analytics, Workday Studio, Adaptive & Security required AI & Digital Enablement Lead the responsible integration of AI-powered tools to enhance decision-making, automate processes, and improve user experience. Champion digital fluency by coaching staff and advisors on effective use of collaboration platforms (e.g., Zoom AI, Copilot, SharePoint). Partner with enterprise technology teams to align on digital strategies, monitor tool effectiveness, and drive continuous improvement. Base Salary Range: $95,000 - $115,000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit ******************* Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.