Senior Business Analyst jobs at CareFirst BlueCross BlueShield - 152 jobs

**Resp & Qualifications** **PURPOSE:** This position will play a pivotal role in the modernization and redesign of the utilization management department within the Health Services division. The Sr. Business Consultant provides expertise in tailored, strategic, and critical work to help design, launch, and execute programs that support initiatives in the changing healthcare industry. Using a deep understanding of utilization management, the Senor Business Consultant acts as a liaison between the UM clinical teams, the technical support teams, and the claims operations teams. Ensures alignment of authorization to claims processing by use of a working knowledge of claims system configuration, including claims edits. The ideal candidate will have a deep understanding of proper plan design across all commercial and government programs plans and experience administering plans in a large payer organization. We are looking for an experienced professional to work remotely. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities. **ESSENTIAL FUNCTIONS:** Provide subject matter expertise in utilization management workflows and technology platforms as well as project management, finance and budget, data and metrics, information technology, etc., that contributes to the effective accomplishment of initiatives, tasks and goals. + Collaborate on the business strategy, thesis, programs and the identification of strategic opportunities. Drive the exploration of opportunities for automation and driving efficiencies for the UM teams. + Proactively leads cross-functional teams and projects between divisions, and internal and/or external stakeholders to deliver value to the utilization department and Health Services division. + Proactively identify ways, means, and platforms to build synergy and mutually reinforcing workstreams to accomplish tasks more effectively across different business functions of initiatives. + Assist in developing, standing up and operationalizing technology platform optimization to track progress, programs, and impact for supported service area. Design and run dashboards to support clear communication across vertical components of business. + Review and support task coordination while identifying potential process improvements. + Develop and finalize budgets, policies, and other documentation for programs. Build trusted relationships within and across CareFirst to deepen subject-matter expertise, find opportunities to synchronize, and ensure close coordination with teams in their areas of responsibility. + Identify opportunities for synergies to improve task execution across the organization. + Work collaboratively with other support partners within current and upcoming programs. + Communicate strategy, programs, and next steps to leadership and key stakeholders. **QUALIFICATIONS:** **Education Level:** Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. **Experience:** 10 years experience in business development, operational technology support, general business operations and/or consulting experience. **Preferred Qualifications:** + Deep understanding of utilization management in order to act as a liaison between the UM clinical teams, the technical support teams, and the claims operations teams.Working knowledge of claims system configuration, including claims edits, is needed to ensure alignment of authorization to claims processing.Deep understanding of proper plan design across all commercial and government programs plans and experience administering plans in a large payer organization is helpful. + Overall technical knowledge and understanding of Guiding Care, Facets, and other key systems is helpful when exploring opportunities for automation and driving efficiencies for the UM teams. Ability to work across multiple business areas, collaborate with peers, clinical, clinical support, medical director, and other levels while ensuring alignment with department and organizational goals is crucial to be successful. + This position must be able to work efficiently and independently to move critical initiatives forward in alignment with direction established through thought partnership with the Director of UM and the VP/CMO of Medical Management.Ability to use proper change management principles is important as this role will be involved in changes made to the clinical and clinical support operations and processes. + Professional level communication skills and the ability to participate in and lead conversations and meetings will aid the overall success of the department. **Knowledge, Skills and Abilities (KSAs)** + Understands business goals and priorities. + Follows evolving market, industry and consumer trends. + Effective communication of complex ideas both verbal and written. + Exceptional project management, facilitation and organizational skills. + Excellent relationship management skills. + Strategic thinker, problem solver, and a collaborator who can drive engagement and discussions. + Significant experience with MS Office (Excel, PowerPoint, Word). + Strong analytic skills utilizing tools such as Power BI, Excel, etc. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. **Salary Range:** $120,000 - $214,500 **Salary Range Disclaimer** The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). **Department** Clinical Utilization Management **Equal Employment Opportunity** CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **Where To Apply** PeopleSoft/Self Service/Recruiting **Closing Date** **Please apply before:** **Federal Disc/Physical Demand** Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. **PHYSICAL DEMANDS:** The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. **Sponsorship in US** Must be eligible to work in the U.S. without Sponsorship \#LI-SS1 REQNUMBER: 21622

As an Account Implementation Analyst, you'll lead the charge in delivering custom benefits for large employer groups within key customer segments. You'll be responsible for activities that support the entire sales lifecycle, ensuring smooth implementation of benefits, eligibility, and administrative services. Acting as the primary point of contact for custom product accounts in the sales pipeline, you'll collaborate closely with internal teams to create exceptional client experiences. Your ability to track and resolve implementation challenges will help drive continuous improvement initiatives and set the standard for success. THIS POSITION IS OPEN TO NC RESIDENTS ONLY What You'll Do Lead and manage all aspects of the post-sale implementation activity of customaccounts. Work with the appropriate field staffand external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) personnelto lead and facilitate the implementation of benefits, eligibility, and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy. Analyze, enter and processcustom benefitrequestsforpost sales account implementation efforts. Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management. Lead and coordinate meetings withinternal staff andexternal parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues. Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences. Track and manage implementation issues in order to lead overall improvement initiatives. Meet department goals and objectives and provides efficient and quality service to customaccounts. What You Bring Bachelor's degree or advanced degree (where required) 3+ years of experience in related field In lieu of degree, 5+ years of experience in related field Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position. Bonus Points Proven Client Facing and/or Implementation experience preferred Background in Medical/Dental insurance strongly preferred Flexible and the ability to quickly adapt to process changes Detail oriented and organized Self-motivated and goal driven Willing to be onsite for training WhatYou'll Get The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community Work-life balance, flexibility, and the autonomy to dogreat work Medical, dental, and vision coverage along withnumeroushealth and wellness programs Parental leave and support plus adoption and surrogacyassistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more THIS POSITION IS OPEN TO NC RESIDENTS ONLY Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $55,370.00 - $88,592.00 Skills Application Troubleshooting, End User Support, Information Technology (IT) Systems, Requirements Analysis, Solutions Development, Systems Analysis, Systems Development, Systems Management, Technical Knowledge, Technical Solutions

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning * Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. * Participate in roadmap planning activities, as required. * Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. * Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. * Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. * Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. * Participate in research of third-party software products to support purchase or build decisions. * Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery * Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. * Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. * Track and manage issues based on the findings, complete with probable causes and viable solutions. * Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. * Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. * Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience * Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain * Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. * Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance * Prior experience working as a P&C Underwriter is preferred * Prior Binding Authority underwriting experience is a plus * Demonstrated project management skills. * Excellent understanding of the organization's goals and objectives. * Excellent analytical and creative problem-solving skills. * Excellent written and oral communication skills. * Excellent listening and interpersonal skills. * Logical and efficient with a keen attention to detail. * Ability to conduct research into systems issues and products as required. * Ability to communicate ideas in both technical and user-friendly language. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation. * Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning - Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. - Participate in roadmap planning activities, as required. - Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. - Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. - Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. - Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. - Participate in research of third-party software products to support purchase or build decisions. - Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery - Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. - Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. - Track and manage issues based on the findings, complete with probable causes and viable solutions. - Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. - Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. - Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience - Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain - Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. - Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance - Prior experience working as a P&C Underwriter is preferred - Prior Binding Authority underwriting experience is a plus - Demonstrated project management skills. - Excellent understanding of the organization's goals and objectives. - Excellent analytical and creative problem-solving skills. - Excellent written and oral communication skills. - Excellent listening and interpersonal skills. - Logical and efficient with a keen attention to detail. - Ability to conduct research into systems issues and products as required. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE

Writes requirements for minor software development items and performs testing, in accordance with Company guidelines, client needs and legislative requirements. “ Position requires access to Personally Identifiable Information and/or Personal Health Information to complete job requirements.” Key Duties and Responsibilities Analyzes programming changes and/or system enhancements to existing programs; tests and verifies the accuracy of program changes. Tests programming changes due to bug fixes, enhancements, development, and version upgrades. Collaborates with programmers to drive quality output. Analyzes data files and identifies issues. Writes requirements for minor software changes; coordinates changes with vendors and clients. Designs, generates, and evaluate reports, queries, data, and procedures on systems, including scheduling and distribution of forms and mailings for daily, weekly, monthly, annual, or other periodic processes. Assists in the development, planning and implementation of new clients. Provides technical support, training, and problem resolution to end users. Documents system and client support processes. Performs other related duties and special projects as assigned. Working Conditions/Physical Effort Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements. May be required to work remotely. Minimum Qualifications High school diploma or GED. Two years of experience as a Business Systems Analyst or two years of experience working in a third party administrator environment with applicable technical expertise. Proficiency with Microsoft Office tools and applications. Basic understanding of business practices with good understanding of project management methodology. An understanding of database systems. Strong organizational, analytical, problem-solving, and time-management skills. Ability to exercise independent judgment. Excellent attention to detail. Excellent oral and written communication skills, including the ability to work with diverse group of professionals in close cooperation. Preferred Qualifications Associate's degree in Computer Science or Information Technology or two years of technical training Working knowledge of SQL. Two years' experience supporting and/or developing applications that use an IBM Series I environment. Experience working in a healthcare environment or a third-party administrator. Experience working with Taft Hartley businesses. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

What are important things that YOU need to know about this role? Fully and permanently remote - work from anywhere within the U.S. Strong communication skills required - ability to translate technical language into clear, understandable terms for all audiences. Client-focused approach - capable of educating and inspiring confidence in clients through expertise and professionalism. Industry experience required - background in dental, vision, or medical fields is essential. What will YOU be doing for us? Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery. What will YOU be working on every day? Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system Collaborate with stakeholders to ensure solution meets business needs and requirements Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters Introduce best practices when training users and configuring the Enterprise System Conduct training sessions with end users, including new release upgrades Support training team with documenting and delivering quality training material for business users Lead analysis of business requirements and develop and socialize optimization strategies Recommend solutions to streamline and scale existing workflows Lead meetings with the stakeholders and communicate appropriate status, risks, and issues Host client meetings and presentations to share findings with solutions Lead efforts to prioritize initiatives based on business needs and requirements Contribute to the development of project plans Support client(s) with user acceptance testing and reviewing documented results Assist with documentation, mapping and validation efforts to migrate legacy data Assist with workflow planning, documentation, mapping, and user testing of integration points What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates Bachelor's degree in Computer Science or related field Required Level of Experience 3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc. Required Knowledge, Skills, and Abilities Experience with SQL Ability to plan for contingencies and anticipate problems Ability to effectively listen and respond to customers' needs Ability to effectively convey and receive ideas, information, and directions Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles Ability to display strong written and verbal communication skills Ability to remain organized despite multiple interruptions Ability to ask critical questions to assess needs and requirements Ability to explain complex concepts easily Ability to successfully meet timelines for project plans and manage time effectively Ability to translate business goals and requirements into documented requirements Ability to travel to client sites Build strong relationships with business partners Successfully manage competing priorities and navigate within ambiguity What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or Certificates Certified Business Analysis Professional Certified Quality Technician Certified Quality Engineer Certified Quality Auditor Preferred Level of Experience Experience in healthcare claims administration, and/or SaaS experience Preferred Knowledge, Skills, and Abilities Knowledge of industry standards Knowledge of Enterprise System Demonstrates competencies in a variety of quality philosophies, systems, and tools The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $92,472-$138,708 Compensation Midpoint: $115,590

About ICA, Inc. International Consulting Associates, Inc. is a rapidly growing company, located in the D.C./Metro area. We were founded in 2009 to assist government clients with evaluating and achieving their objectives. We have become a trusted advisor helping our clients by offering cutting-edge innovation and solutions to complex projects. Our small company has grown significantly, and we're overjoyed at the opportunity to expand yet again! We are results-focused and have a proven track record supporting federal agencies and large government services primes in three main areas: Research and Data Analysis, Advanced-Data Science, and Strategic Services. We currently support multiple analytics and research programs across HHS. At ICA, we believe our success starts with our people. We foster a collaborative "one team" environment where work-life balance isn't just talked about - it's prioritized. We're building dynamic, highly skilled teams in a welcoming and supportive atmosphere. If you're passionate about using your technical expertise to make a difference, we want to talk to you. We are looking for Business Analyst, Systems Analyst to join our growing team! ABOUT THE ROLE: The Business Analyst/Systems Analyst engages business stakeholders, federal health clients, data science, and engineering teams. This role is responsible for eliciting, documenting, and managing both business requirements and system requirement specifications to ensure solutions are traceable, testable, and aligned with federal health objectives. The Analyst leads development of Business Requirements Documents (BRD) and System Requirement Specifications (SRS), translates vision and business intent into business and technical specifications, as well as collaborating closely with engineering teams on backend data pipelines, analytics workflows, and system integrations. The role supports functional and non-functional traceability (FTM/Non-FTM), test planning, and validation to ensure regulatory readiness, auditability, and operational success. This position is essential to ensuring shared understanding across stakeholders and enabling scalable, governed delivery within ICA's federal health initiatives KEY RESPONSIBILITIES: Business & Requirements Analysis: Lead elicitation of business, functional, and non-functional requirements from federal health stakeholders and internal teams. Develop and maintain BRD and SRS artifacts, ensuring clear separation and alignment between business intent and system implementation. Translate federal health objectives, vision, and program needs into actionable, testable requirements. Partner with engineering and data science teams to elicit technical requirements for backend pipelines, data ingestion, processing, analytics, and reporting. Document system workflows, interfaces, data flows, and dependencies to support implementation and operational understanding. Able to follow Functional Traceability Matrices (FTM) and Non-Functional/Technical Traceability (Non-FTM) models linking requirements to design, development, and testing. Ensure end-to-end traceability from business objectives through system implementation and validation. Support audit readiness, regulatory compliance, and governance expectations for federal health programs. REQUIRED QUALIFICATIONS: Bachelor's degree in business, Public Health, Management, or a related field. 2-5 years of experience in business analysis, business development, or management consulting. Experience producing BRD, SRS, and traceability artifacts (FTM/Non-FTM). Ability to work directly with engineering teams on technical specifications and backend system design discussions. Experience supporting testing, validation, and requirements traceability in complex systems. Strong analytical, documentation, and communication skills. Proficiency in MS Office, PowerPoint Familiarity with federal contracting, public health initiatives, or regulated environments is a plus. Ability to manage multiple priorities in a fast-paced, cross-functional environment. Must be authorized to work in the United States, and have lived in the US for 3 or more consecutive years. Must be able and willing to obtain a Public Trust Clearance BENEFITS: We invest in our team members so you can live your best life professionally and personally, offering a competitive salary and benefits. Health Insurance -100% employer-paid premiums - ICA covers the full cost of one of three offered medical plans Dental Insurance Vision insurance Health Spending Account Flexible Spending Account Life and Disability insurance 401(k) plan with company match Paid Time Off (Vacation, Sick Leave and Holidays) Education and Professional Development Assistance Remote work from anywhere within the continental United States LOCATION & TELEWORK This is a remote position following Eastern Standard Time (EST). Candidates residing in the DMV area preferred. ADDITIONAL INFORMATION: ICA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The IT Business System Analyst, Policy Systems will be part of the Policy, Product and Underwriting Technology team, responsible for managing the Technology needs of our Underwriting and Product Division. The IT Business System Analyst will take the lead identifying system requirements for PURE's Policy Administration System as well as other integrated systems. We are looking for a self-motivated and detail-oriented individual to interface with our end users, elicit and document requirements, perform analysis, and support the execution of our back log consisting of small enhancements and projects. We encourage our team members to pursue not only their passions, but also their intellectual curiosities. A career in business analysis creates a rewarding opportunity to drive deep impact for our business. As part of the team, you impact this organization by: Managing requirements, working with IT Project Leads and business stakeholders. Take the lead in eliciting, identifying, and evaluating system requirements for PURE's Policy Administration system as well as other integrated systems. Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and business stakeholders. Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs. Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT. Supporting IT Project Lead, removing impediments. Guide teams to be self-organized and motivates teams to focus on team goals/objectives. Facilitate agile ceremonies as and when required working with the IT Project Lead, such as: backlog refinement, sprint planning, retrospective, daily scrums and sprint demos. Foster internal team communication by building a safe environment where problems can be raised without fear of blame, retribution, or being judged and with an emphasis on problem solving. Supporting with production support issues during critical downtimes and releases. Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team. “Be in the moment” with our clients to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement. This career is for you if you have: 5+ years of property and casualty insurance work experience required. Good experience working on personal lines IT property and casualty insurance projects, with good understanding of insurance business processes and technologies (e.g., product development, quoting, underwriting, rating, workflow). Experience with metadata driven policy administration systems such as OneShield's Dragon policy administration system. Knowledge with 3rd party insurance data sources and interfaces such as ISO, LexisNexis, IVANS, etc. Good understanding of emerging technology space to improve customer satisfaction and reduce friction. Knowledge of data concepts and how data gets transformed across platforms. Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions. Can influence internal customers to balance their requirements against what's most appropriate for a world-class organization and find the right compromise. Strong consensus building skills and ability to convey technical concepts in a clear, understandable way. Prior Consulting experience is preferred. Familiarity in the insurance policy administration space is preferred, as well as experience in agile/scrum methodologies. This role occasionally may be required to work a few hours on a weekend and/or late night in support of scheduled system releases. The base salary for this role can range from $55,000 to $70,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience Want to Learn More? [Our Values] [Our Benefits] [Our Community Impact] [Our Leadership]

Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description Business Process Outsourcing Analyst Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do * Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. * Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions. * Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. * Create clarity through documentation by building and updating process maps, SOPs, and training materials. * Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. * Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. * Act as a subject matter expert for the processes your business unit relies on. * Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. * Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. * Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring * 2-3 years of experience in underwriting, claims, or financial operations. * 1-2 years of business analysis experience, including comfort working with data and dashboards. * Experience working with vendors, ideally offshore teams, and managing Service Levels. * Exposure to project management and working with multiple stakeholders. * Strong communication skills - you're clear, organized, and comfortable working with different audiences. * Strong analytical and problem‑solving abilities. * Ability to stay organized and juggle competing priorities. * Advanced MS Office skills, especially Excel. * Experience with Tableau or Power BI is a plus. * A collaborative mindset - you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. * Chicago: $82,000-$92,000 * New York City: $92,000-$102,000 * Richmond, Omaha, San Antonio: $75,000-$85,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at ************. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

The Business Systems Analyst III acts as a liaison between IT and the business users in an Agile/Scrum environment. The BSA III works independently with little guidance from management to gather and perform analysis of business requirements, work with Developers to design solutions, and deliver training for users. The BSA III serves as a mentor for BSA I and II. Duties and Responsibilities * Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service * Facilitate a consistent and constant flow of communication between the business users and IT. * Perform requirements gathering with the business user community for IT projects. * Analyze business requirements to determine the best development approach/solution within the existing IT systems infrastructure. * Make recommendations for process improvements and technology solutions to aid the project stakeholder in accomplishing their strategic goals. * Participate in Agile team ceremonies including daily standups, backlog refinements, product reviews and retrospectives. * Document software requirements as user stories with the appropriate level of detail and size * Assist the team in understanding and estimating user stories. * Communicate requirements to offshore Development and QA resources to ensure a sound understanding of the project objectives. * Review test cases documented by QA Analysts for accuracy and completeness. * Document and execute test cases to validate functionality of relevant business applications. * Respond to service desk tickets related to supported applications. * Provide production support and trouble-shooting assistance for system issues. * Perform service desk ticket analysis to identify trends and areas for improvement related to supported applications. * Collaborate with teams and project stakeholders to prepare and manage objectives, scope, estimates, timeline, budget, & resource plan for Agile projects * Support the project stakeholder, especially with respect to refinement and maintaining the product backlog. * Develop and facilitate system training for business users as system enhancements are migrated to the production environment. * Work with IT and business units to generate ad hoc reports and data extracts using SQL. * Serve as a mentor and trainer for BSA I and II under the direction of management. * Serve as an escalation point by guiding and helping team members with project issues. * Act as a backup to management by approving change controls, attending meetings and escalating issues to senior leadership when management is unavailable. * Train new BSAs and QA on user stories and test case tools, internal systems, insurance related concepts, etc. * Continually update insurance industry related knowledge through insurance journals, newspaper articles, BISYS, CPCU, etc. * Earn certifications pertaining to insurance industry or IT industry (i.e., CPCU, CSM, CSPO, Business Analyst Certification(s)) Knowledge, Skills and Abilities * Intermediate to advanced proficiency in all of the below: * SQL query language * Azure DevOps, TFS or similar tools to manage scrum boards and activities. * Agile methodology and frameworks (Scrum) * Software development life cycle * QA testing * Proficiency in MS Office (Word, Excel, Outlook) * Excellent written and verbal communication skills * Skilled in active listening * Ability to learn and demonstrate understanding of all applications and business processes used by the various departments within the Company. * Ability to manage application delivery and technology operations using Agile methodologies. * Ability to provide exceptional customer service. * Ability to build effective relationships. * Ability to collaborate with teams, customers and other stakeholders. * Ability to take initiative and work independently. * Ability to anticipate customer needs and take initiative to meet those needs. * Ability to convey technical process information in a clear and concise manner. * Ability to take direction from management. * Ability to plan, implement, and evaluate projects. * Ability to demonstrate accuracy and thoroughness. * Ability to organize complex information, pay close attention to detail and handle multiple tasks. * Ability to lead, motivate, influence and mentor staff. Experience and Education * High School Diploma required. * Bachelor's Degree in related field (i.e. Information Technology, Information Systems, Computer Science) preferred, or equivalent combination of education, training and experience required. * Minimum of five years of Business Analyst/Business System Analyst experience or five years of related experience (Agile/Scrum project work and design/implementation of internally developed web applications) required. * Insurance or Financial industry experience preferred. * Certifications (CSM, CSPO) preferred. Both external and internal requisition template

As a Scrum Master II you will be expected to coordinate cross-functional Agile development teams utilizing the principles and tools of the Scrum Framework. Support self-organized teams to complete Scrum projects while removing blockers and facilitating daily stand-ups. Coordinate sprint reviews, retrospectives, grooming and planning. In addition, you will be expected to track progress, escalate appropriately, and maintain schedules. ESSENTIAL FUNCTIONS Using agile methodology values, principles, and practices to plan, manage, and deliver solutions. Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices. Determining and managing tasks, issues, risks, and action items. Scheduling and facilitating scrum events, meetings, and decision-making processes. Monitoring progress and performance and helping teams to make improvements. Planning and organizing demos and product/system testing. Ensuring the proper use of collaborative processes and removing impediments for the scrum team. Tracking project processes, deliverables, and financials. Preparing and presenting status reports to stakeholders. EDUCATION Bachelor's degree in Computer science, information technology, or related field or equivalent work experience required. EXPERIENCE AND SKILLS 2 to 4 years of experience as a scrum master required Certified scrum master Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions. Facilitating daily Scrums Running Sprint planning meetings Minuting feedback meetings or Sprint reviews Running retrospectives Administering the Scrum Board Familiarity with Azure DevOps or Jira Consulting internally Analyzing burndown charts Managing and eliminating roadblocks Leadership and management experience. Excellent people and project management skills. Strong communication and presentation skills. Strong analytical and problem-solving skills. Familiarity with Azure DevOps. POSITION COMPETENCIES Job Knowledge Time Management Accountability Communication Initiative Customer Focus PHYSICAL DEMANDS This is an office environment requiring extended sitting and computer work WORK ENVIRONMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Protect Yourself from Hiring Scams Important Notice About Our Hiring Process To keep your experience safe and transparent, please note: All interviews are conducted via video. No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager. If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process. For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems Your security matters to us-thank you for helping us maintain a fair and trustworthy process!

About ICA, Inc. International Consulting Associates, Inc. is a rapidly growing company, located in the D.C./Metro area. We were founded in 2009 to assist government clients with evaluating and achieving their objectives. We have become a trusted advisor helping our clients by offering cutting-edge innovation and solutions to complex projects. Our small company has grown significantly, and we're overjoyed at the opportunity to expand yet again! We are results-focused and have a proven track record supporting federal agencies and large government services primes in three main areas: Research and Data Analysis, Advanced-Data Science, and Strategic Services. We currently support multiple analytics and research programs across HHS. At ICA, we believe our success starts with our people. We foster a collaborative "one team" environment where work-life balance isn't just talked about - it's prioritized. We're building dynamic, highly skilled teams in a welcoming and supportive atmosphere. If you're passionate about using your technical expertise to make a difference, we want to talk to you. We are looking for a Scrum Master/Project Coordinator, to join our growing team. About the Role We are seeking a Technical Scrum Master who combines strong Agile facilitation skills with hands-on technical expertise in data science and software development. This role will lead Scrum ceremonies while actively contributing to technical analysis, solution design, and code quality initiatives. The ideal candidate will bridge the gap between process management and technical execution, working closely with data scientists, developers, and stakeholders to deliver high-quality AI/ML solutions. Your expertise will contribute to developing a working prototype or minimum viable product (MVP) designed to pilot various prioritized applications for the FDA. Utilizing an Agile development framework, you will help develop this initial prototype before scaling it into a fully productionized tool ready for enterprise-wide deployment. About You You are inquisitive by nature, detail oriented, creative, patient, and a results-focused problem solver who enjoys collaboration with your team. You use critical reasoning, are open-minded and enjoy the steps involved when confronted with a complex challenge. You have a high standard of accountability and can influence others by creating effective presentations that communicate complex analytics to non-technical senior management and executives. You bring experience communicating with Government stakeholders and project team(s) effectively and timely both verbally and in writing. You are comfortable coordinating day-to-day project activities and client contact. Qualifications: Bachelor's degree in Computer Science, Data Science, Engineering, or related technical field Certified Scrum Master (CSM) or equivalent Agile certification 3+ years of Scrum Master experience in technical environments 2+ years of hands-on technical experience in software development or data science Strong understanding of data science methodologies, tools, and frameworks Proficiency with Agile tools (Jira, Confluence, Azure DevOps) and version control systems Excellent communication and facilitation skills with ability to explain technical concepts clearly Security Clearance: Ability to obtain and maintain a Public Trust clearance is required. Preferred Skills: Experience with AI/ML project lifecycles and data science workflows Knowledge of cloud platforms (AWS, Azure, GCP) and DevOps/CI/CD practices Familiarity with programming languages commonly used in data science (Python, R, SQL) Experience with technical documentation and code quality standards Previous experience in hybrid technical-leadership roles Understanding of data governance and technical compliance requirements Key Responsibilities: Agile Facilitation & Process Management Facilitate all Scrum duties: daily stand-ups, sprint planning, retrospectives, and sprint reviews Guide teams on Agile/Scrum best practices and remove impediments to ensure smooth sprint execution Track and report key Agile metrics Coach team members on Agile methodologies and foster collaborative team culture Technical Contribution & Analysis Perform technical analysis of user stories and requirements, translating business needs into actionable development tasks Conduct code reviews and provide technical guidance to ensure quality standards Contribute to technical documentation and maintain code integrity across projects Participate in solution design discussions and architectural decisions Troubleshoot technical blockers and provide hands-on support when needed Cross-Functional Collaboration Work closely with Team Leads to maintain and prioritize technical backlogs Collaborate with data scientists, engineers, and analysts to ensure technical feasibility of sprint commitments Communicate technical concepts effectively to both technical and non-technical stakeholders Support multiple Scrum teams and coordinate dependencies between technical initiatives Benefits: We invest in our team members so you can live your best life professionally and personally, offering a competitive salary and benefits Health Insurance -100% employer-paid premiums - ICA covers the full cost of one of three offered medical plans Dental Insurance Vision insurance Health Spending Account Flexible Spending Account Life and Disability insurance 401(k) plan with company match Paid Time Off (Vacation, Sick Leave and Holidays) Education and Professional Development Assistance Remote work from anywhere within the continental United States Location and Telework This is a remote position. Candidates must be willing to travel to the office, in Arlington, VA, for the occasional team/client meetings. Five percent travel can be expected. Flexibility is expected of the employee to be available for client/team meetings if the employee lives outside the Eastern Time Zone. Additional Information ICA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Business Systems Analyst III acts as a liaison between IT and the business users in an Agile/Scrum environment. The BSA III works independently with little guidance from management to gather and perform analysis of business requirements, work with Developers to design solutions, and deliver training for users. The BSA III serves as a mentor for BSA I and II. Duties and Responsibilities * Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service * Facilitate a consistent and constant flow of communication between the business users and IT. * Perform requirements gathering with the business user community for IT projects. * Analyze business requirements to determine the best development approach/solution within the existing IT systems infrastructure. * Make recommendations for process improvements and technology solutions to aid the project stakeholder in accomplishing their strategic goals. * Participate in Agile team ceremonies including daily standups, backlog refinements, product reviews and retrospectives. * Document software requirements as user stories with the appropriate level of detail and size * Assist the team in understanding and estimating user stories. * Communicate requirements to offshore Development and QA resources to ensure a sound understanding of the project objectives. * Review test cases documented by QA Analysts for accuracy and completeness. * Document and execute test cases to validate functionality of relevant business applications. * Respond to service desk tickets related to supported applications. * Provide production support and trouble-shooting assistance for system issues. * Perform service desk ticket analysis to identify trends and areas for improvement related to supported applications. * Collaborate with teams and project stakeholders to prepare and manage objectives, scope, estimates, timeline, budget, & resource plan for Agile projects * Support the project stakeholder, especially with respect to refinement and maintaining the product backlog. * Develop and facilitate system training for business users as system enhancements are migrated to the production environment. * Work with IT and business units to generate ad hoc reports and data extracts using SQL. * Serve as a mentor and trainer for BSA I and II under the direction of management. * Serve as an escalation point by guiding and helping team members with project issues. * Act as a backup to management by approving change controls, attending meetings and escalating issues to senior leadership when management is unavailable. * Train new BSAs and QA on user stories and test case tools, internal systems, insurance related concepts, etc. * Continually update insurance industry related knowledge through insurance journals, newspaper articles, BISYS, CPCU, etc. * Earn certifications pertaining to insurance industry or IT industry (i.e., CPCU, CSM, CSPO, Business Analyst Certification(s)) Knowledge, Skills and Abilities * Intermediate to advanced proficiency in all of the below: * SQL query language * Azure DevOps, TFS or similar tools to manage scrum boards and activities. * Agile methodology and frameworks (Scrum) * Software development life cycle * QA testing * Proficiency in MS Office (Word, Excel, Outlook) * Excellent written and verbal communication skills * Skilled in active listening * Ability to learn and demonstrate understanding of all applications and business processes used by the various departments within the Company. * Ability to manage application delivery and technology operations using Agile methodologies. * Ability to provide exceptional customer service. * Ability to build effective relationships. * Ability to collaborate with teams, customers and other stakeholders. * Ability to take initiative and work independently. * Ability to anticipate customer needs and take initiative to meet those needs. * Ability to convey technical process information in a clear and concise manner. * Ability to take direction from management. * Ability to plan, implement, and evaluate projects. * Ability to demonstrate accuracy and thoroughness. * Ability to organize complex information, pay close attention to detail and handle multiple tasks. * Ability to lead, motivate, influence and mentor staff. Experience and Education * High School Diploma required. * Bachelor's Degree in related field (i.e. Information Technology, Information Systems, Computer Science) preferred, or equivalent combination of education, training and experience required. * Minimum of five years of Business Analyst/Business System Analyst experience or five years of related experience (Agile/Scrum project work and design/implementation of internally developed web applications) required. * Insurance or Financial industry experience preferred. * Certifications (CSM, CSPO) preferred. Both external and internal requisition template

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Assist with implementation of new system designed to re-engineer existing tort claims process. Assist with change management, system testing, UAT, and training development and implementation. Work with tort claims team to review documentation and become familiar with tort claims process. o Become familiar with proposed tort claims system o Assess training needs and logistical planning across entire agency. O Attend future Sprint Demos, and begin testing. O Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting. O Begin review and test of job aids. O Help train the all the users. O Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts. Qualifications Local candidates will be preferred first Additional Information Thanks and Regards, Anushka Doegar

Acuity, Inc. seeks a dynamic, self-motivated BUSINESS PROCESS ANALYST to join our team in supporting a highly visible Federal customer. Acuity supports key Federal Government clients and we are looking for someone to support our client within the Department of Homeland Security. It would be helpful if you have worked in the Federal space, especially experience supporting US Immigration and Customs Enforcement, though not required. The Business Analyst's primary responsibility is to gather, analyze, document, and validate the needs of project stakeholders. This position develops user requirements with stakeholders and translates these user requirements into system requirements and mockups to be implemented by the development team. The Business Analyst documents requirements in a clear and well-organized manner. Additionally, this position facilitates communication between the customer and developers throughout the project to manage requirements. The Business Analyst will assist in researching and analyzing business processes, modeling and diagramming the processes, and making recommendations to streamline and improve the processes in terms of efficiency and effectiveness. Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers' critical missions. Responsibilities The primary responsibilities of the Business Requirements Analyst include: Interfacing with clients to define user requirements and to discuss issues, questions, and project status. Understanding system capabilities and how the capabilities can meet the client's business objectives Analyzing user requirements to identify implicit and ambiguous requirements Managing requirements throughout the project Business Process Modeling and Business Process Reengineering Qualifications At least three (3) years experience in a related Information Technology field At least two (2) years experience in data management experience, working in disciplines such as master data management, metadata management, data quality management and data architecture management. At least two (2) years experience developing and writing technical documents such as standard operating procedures, memorandums of understanding, policies, etc. At least two (2) years experience in a client facing role; federal clients preferred Excellent writing and communication skills Advanced PowerPoint skills Able to take initiative, manage own workload, and assume responsibility for tasks Able to multi-task, handle multiple projects, and meet internal and client deadlines Existing or prior ServiceNow experience with one of the leading law enforcement agencies Previous experience working with Government clients is highly desirable Clearance Requirements: US Citizenship required and the ability to obtain and maintain DHS Suitability About Acuity Inc Acuity is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal's Best Places to Work and SmartCEO Corporate Culture awards. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

The Actuarial Consulting Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing practice with offices across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty. Oliver Wyman provides customized actuarial services and strategic insight, supporting clients as they strive to exceed their business objectives. Our exceptional client and employee retention exemplify our commitment to relationships built on trust, responsiveness, and clear communication. The Property and Casualty Consulting Practice assists insurance companies, self-insured corporations, government entities and other organizations with all aspects of managing property and casualty insurance exposures. We guide P&C clients on their qualitative and quantification of risk and loss exposures, and offer advice on a range of issues, from external business strategy and internal risk management to economic capital modeling and new product development. Job Description Job Title: Principal - Property & Casualty Office/Regions available: Northeast Region Reports to: Global Strategy & Innovation Leader and Region Leader Oliver Wyman is currently seeking an experienced consultant to join the Property & Casualty Actuarial Consulting Practice as a Principal. The successful candidate will partner with the region leader to develop and implement a business development plan that strategically leverages the region's colleagues and the firm's full suite of offerings to grow the business. The candidate will also have significant impact on the engagement and interaction with Oliver Wyman's clients, which include self-insured corporations, captive insurance companies, (re)insurers, investment firms, state regulators, and healthcare providers. The successful candidate will be responsible for but not limited to the following. * Own the business development plan and revenue target for the relevant P&C region with a focus on large account pursuits. * Supervise business development collaboration with senior managers and Principals while establishing and maintaining knowledge of BD-related engagements across the P&C Practice (e.g., pipeline, marketing content, expertise, etc.). * Work within the Global Strategy & Innovation team to create and deliver content for monthly updates of business development activity by region, keeping the business leaders updated on activity. * Work collaboratively within the Global Strategy & Innovation team, and with others across the P&C Actuarial group to develop and enhance the team's strategies for business growth, new business and practice creation, solution development and sales, and service delivery refinement. * Identify and encourage the development of subject matter experts in their chosen fields. * Review and validate client deliverables, ensuring technical accuracy and integrity on various analyses, templates, and exhibits. * Mentor staff, fostering career and professional growth. * Prepare and deliver high-quality exhibits and written reports to effectively present findings and recommendations to clients. * Develop and strengthen client relationships and drive business development activities, including guiding the preparation of proposals and presentations for prospective clients. Qualifications and Desired Skills * Demonstrated ability to lead and manage relationships with clients. * 10+ years of consulting experience focused on Property and Casualty clients, including self-insureds, captives, and (re)insurers. * Strategic thinker, who brings creative solutions and drive to create new business opportunities and grow existing practices * Exceptional organizational skills, with proven ability to prioritize and manage multiple projects in a fast-paced work environment. * Excellent written and verbal communication skills, with the ability to build strong relationships with clients, colleagues, and industry stakeholders. * Proven ability to foster a culture of inclusiveness, innovation, and continuous improvement within the practice and across the broader organization. * Willingness to travel as needed to support client engagements and business development activities. * Self-motivated, self-directed, and proactive with a demonstrated ability to develop client-oriented solutions. * Collaborative team player capable of working effectively in a cross-functional environment. * ACAS/FCAS credentials beneficial, but not required Why Work for Us The Actuarial Practice of Oliver Wyman seeks to invest in its people by fostering a safe and inclusive environment, respecting and welcoming different perspectives, promoting an ownership culture, providing opportunities for individuals to develop their personal brand, and celebrating successes and rewarding performance. There are employee groups for: the LGBT+ community, racially and ethnically diverse employees, women, family life, introverts, and veterans of military service at Oliver Wyman. Oliver Wyman offers a performance-based pay program that rewards colleagues for the contributions they make to our business results, including year-end bonuses based on personal and corporate performance. We also offer an impressive array of benefits. Explore all the benefits offered at US Benefits | Marsh McLennan. For more information, please visit our website at ****************************** About Oliver Wyman Oliver Wyman is a global leader in management consulting. With offices in more than seventy cities across thirty countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has 7,000 professionals around the world who collaborate with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit ******************** Follow Oliver Wyman on X @OliverWyman. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting ************. The applicable base salary range for this role is $188k -$400k. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X. The Actuarial Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing group with offices expanding across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: As a Senior Analyst, Business Architecture - Business Transformation, you will support the analysis, design, and optimization of business processes to improve efficiency and performance. This role partners with business leaders and project teams to support process improvement, change management, and automation initiatives that drive sustainable business outcomes. How you will contribute * Support process improvement and change management initiatives across the organization * Conduct interviews and working sessions to understand business processes and requirements * Analyze data to identify gaps, risks, and improvement opportunities * Develop business requirements, process maps, flowcharts, and future-state models * Synthesize findings into clear recommendations outlining value, risks, and implementation considerations * Collaborate with project teams and stakeholders to design and implement process and technology solutions * Identify opportunities for process automation and system integration * Monitor and evaluate the effectiveness of implemented solutions What you will bring with you * Ability to work with a diverse range of people. * Bachelor's degree or equivalent relevant experience * 3+ years of experience in business analysis, business architecture, or process improvement * Experience with process mapping, requirements gathering, and stakeholder management * Knowledge of change management and continuous improvement practices * Strong analytical, problem-solving, and communication skills * Ability to work independently while collaborating across teams Salary: $76,300-$114,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Business Analysis - Process Posting End Date: 29/01/2026

We are seeking a detail-oriented and proactive Workday Financial Systems Analyst to join our Financial Systems team. This role will support the ongoing configuration, maintenance, and optimization of Workday Financials modules, ensuring seamless system performance and alignment with business needs. We're looking for someone who can make an immediate impact by leveraging their hands-on experience with Workday Financials modules. As a key member of the team, you'll collaborate with cross-functional stakeholders to troubleshoot issues, implement enhancements, and support existing functionality. Your contributions will help drive operational efficiency and enable strategic decision-making through accurate system functionality and reporting. Essential Functions Build and maintain functional configuration and features of the Workday Financials application including Core Financials (FDM), Accounting Center, Banking and Settlement, Suppliers, Prism Analytics Monitor, diagnose and resolve issues with the finance integrations Collaborate with stakeholders to understand requirements, configure, prototype and test Workday solutions for varying business problems Optimize use of Workday and associated business processes by proactively identifying areas of opportunity for increased automation and efficiency Evaluate the latest available features released by Workday to determine benefits to stakeholders Assist in regression testing for Workday bi-annual update cross functionally across all stakeholders Provide support and training of Workday Financials as required Collaborate with stakeholders and Financial Systems team to prioritize and approve Workday change requests to align with finance strategic goals Complies with all company and site policies and procedures Remains current in profession and industry trends Successfully completes regulatory and job training requirements Performs other duties as assigned Skills & Abilities 3+ years Workday Financials administration experience (Core Financials, Accounting Center, etc) Ability to communicate effectively with all levels of employees, departments and outside contacts Excellent problem-solving and analytical skills Analytical mindset with attention to detail Experience in the Insurance industry is a nice to have Education & Experience Bachelor's degree in IT, Business, or related field is preferred 3-5+ Years Workday Financial administration, configuration, support, and maintenance for modules required Experience with Prism Analytics, Workday Studio, Adaptive & Security required AI & Digital Enablement Lead the responsible integration of AI-powered tools to enhance decision-making, automate processes, and improve user experience. Champion digital fluency by coaching staff and advisors on effective use of collaboration platforms (e.g., Zoom AI, Copilot, SharePoint). Partner with enterprise technology teams to align on digital strategies, monitor tool effectiveness, and drive continuous improvement. Base Salary Range: $95,000 - $115,000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit ******************* Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $109,300.00 - $180,200.00 **Target Openings** 2 **What Is the Opportunity?** Travelers is seeking a Sr. Scrum Master/Sr. Kanban Master to join our organization as we grow and transform our Agile landscape. In this position, you will leverage your expertise to lead Agile practices at the team level for multiple teams, assist with managing the flow of work, creatively solve problems to accomplish outcomes, track team output and achievement, and identify continuous process improvement opportunities. **What Will You Do?** + Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors. + Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings. + Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes. + Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making. + Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions. + Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers. + Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively. + Build and leverage effective alliances across other teams and the technical and business communities. + Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies. + Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work. + Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes. + Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity. + Demonstrates ability to lead and influence by enhancing Circle-wide agile practices. + May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree. + Three years experience in a Scrum Master or similar Agile role applying Agile principles and practices including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e. leveraging burndown, facilitating retrospectives, refining user stories, etc.). + Programming/development experience. + Experience implementing best practices and standards related to Agile product development. + Experience leading others with the ability to earn trust while still challenging the team to improve and operate outside its comfort zone in an Agile environment. + Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. + Infuse Agile principles, practices and methodologies to achieve team success. + Project Management: Ability to initiate, plan, execute, and guide the work of a team to achieve specific goals and meet specific success criteria within a specified time. + Influence: Ability to influence leaders at all levels and without traditional hierarchy. + Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team. + Communication: Ability to communicate thoughts, concepts and practices effectively at all levels, adjusting as needed to a target audience. + Collaboration: Expertise working with others in a cross-functional multi-team environment. + Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development. **What is a Must Have?** + 3 years of project management or related experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $109,300.00 - $180,200.00 Target Openings 2 What Is the Opportunity? Travelers is seeking a Sr. Scrum Master/Sr. Kanban Master to join our organization as we grow and transform our Agile landscape. In this position, you will leverage your expertise to lead Agile practices at the team level for multiple teams, assist with managing the flow of work, creatively solve problems to accomplish outcomes, track team output and achievement, and identify continuous process improvement opportunities. What Will You Do? * Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors. * Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings. * Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes. * Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making. * Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions. * Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers. * Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively. * Build and leverage effective alliances across other teams and the technical and business communities. * Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies. * Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work. * Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes. * Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity. * Demonstrates ability to lead and influence by enhancing Circle-wide agile practices. * May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's degree. * Three years experience in a Scrum Master or similar Agile role applying Agile principles and practices including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e. leveraging burndown, facilitating retrospectives, refining user stories, etc.). * Programming/development experience. * Experience implementing best practices and standards related to Agile product development. * Experience leading others with the ability to earn trust while still challenging the team to improve and operate outside its comfort zone in an Agile environment. * Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. * Infuse Agile principles, practices and methodologies to achieve team success. * Project Management: Ability to initiate, plan, execute, and guide the work of a team to achieve specific goals and meet specific success criteria within a specified time. * Influence: Ability to influence leaders at all levels and without traditional hierarchy. * Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team. * Communication: Ability to communicate thoughts, concepts and practices effectively at all levels, adjusting as needed to a target audience. * Collaboration: Expertise working with others in a cross-functional multi-team environment. * Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development. What is a Must Have? * 3 years of project management or related experience. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************