Bilingual Customer Service jobs at Carenet Health - 22 jobs

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Handle a large call volume while ensuring quality customer service and patient satisfaction * issues not resolved during conversation with patient/guarantor * Ability to complete other related customer service duties as assigned SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position serves as the primary source of communication for patients' billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information. * Answer patient calls within the guidelines of call center metric objectives * Ensure appropriate HIPAA compliance guidelines * Adhere to work schedule and follow call center phone procedures * Maintain professionalism and confidentiality Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High School degree or equivalent required * At least 1 year experience in a medical customer service role preferred * Previous experience in a call center environment preferred * Proficiency in Microsoft Outlook, Excel and Word required * Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus REQUIRED CERTIFICATIONS/LICENSURE Include minimum certification required to perform the job. N/A PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in sitting position, use computer and answer telephone * Ability to travel * Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Office Work Environment * Hospital Work Environment TRAVEL * No travel required Compensation and Benefit Information Compensation * Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience. * Position may be eligible for a signing bonus for qualified new hires, subject to employment status. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. * For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Handle a large call volume while ensuring quality customer service and patient satisfaction * issues not resolved during conversation with patient/guarantor * Ability to complete other related customer service duties as assigned SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position serves as the primary source of communication for patients' billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information. * Answer patient calls within the guidelines of call center metric objectives * Ensure appropriate HIPAA compliance guidelines * Adhere to work schedule and follow call center phone procedures * Maintain professionalism and confidentiality Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High School degree or equivalent required * At least 1 year experience in a medical customer service role preferred * Previous experience in a call center environment preferred * Proficiency in Microsoft Outlook, Excel and Word required * Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus REQUIRED CERTIFICATIONS/LICENSURE Include minimum certification required to perform the job. N/A PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in sitting position, use computer and answer telephone * Ability to travel * Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Office Work Environment * Hospital Work Environment TRAVEL * No travel required Compensation and Benefit Information Compensation * Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience. * Position may be eligible for a signing bonus for qualified new hires, subject to employment status. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. * For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons. * Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. * Other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Exceptional customer service skills including effective and efficient problem solving and analyzing skills * Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar * Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact * Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques * Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found. * Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities * Ability to interpret and apply reimbursement aspects of managed healthcare contracts * Attentive listening skills * Ability to clearly articulate a response to the customer using appropriate voice modulation Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High school education or the equivalent * 1 - 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Call Center environment with headset and multiple workstations within close proximity * Hospital Environment may include direct patient interaction As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation * Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. * Position may be eligible for a signing bonus for qualified new hires, subject to employment status. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. * For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

It's more than a career, it's a calling. MO-REMOTE Worker Type: Regular Job Highlights: Note for this role: Required to work in the office for the first 90 days for training. After 90 days, if all performance expectations are met, remote work is possible. Full Time, Monday-Friday, 40 Hours/Week Schedule: 8:30am-5pm... no weekends, no call! Location: 7980 Clayton Rd. St. Louis, MO 63117 Job Summary: Answers incoming calls and performs triage of inquiries. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. May perform clerical or administrative duties. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: ********** STLPO Centralize Contact Center Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization! Offers made on the spot to Qualified Candidates! Payrate is $15.00 per hour. We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world. We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast paced, growing and professional organization. ESSENTIAL DUTIES AND RESPONSIBILITIES As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best. We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them as you would your own family member. In addition to the keys to success identified above that you will bring with you to the team, you will need to demonstrate the following abilities: * Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call * Update account information such as billing options and changes of address or phone numbers * Answer questions pertaining to mailings sent out by the company periodically * Make concise and detailed notations as it pertains to member records * Submit mail requests for beneficiaries such as ID cards * Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage * Research premium billing discrepancies and prescription claims processed * Ensure HIPAA regulations are maintained within the immediate environment. * Responsible for concise and detailed notations as it pertains to member records. * Handles outbound calls for purposes of validating information. * Handles inbound calls by assisting members with a high level of accuracy and efficiency. * Escalates any member issues to management as necessary. * Responsible for maintaining a high level of call quality as set by client standards, which includes a 90% quality score and answering 80-85% of calls within 20 sec or less. * Communicate with coworkers, management and customers in a courteous/professional manner. * Conform with and abide by all regulations, policies, work procedures and instructions. * Respond promptly when returning telephone calls and replying to correspondence. * Act and behave in a professional manner to reflect a positive image of the company. MONTHLY GOALS: * Meet average QA score of 90% * Comply with attendance guidelines of 98% * Schedule adherence of 90% or higher * Maintain AHT below certain standards EDUCATION AND EXPERIENCE: * Highschool Diploma is required and a college degree is a plus. * One year of customer service experience is preferred * Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience. * Good oral and written communication skills * Good computer skills are required. Job Type: Temporary Benefits: Work from home Equal Employment Opportunity Statement: Convey Health Solutions is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Convey Health Solutions also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or interview process should contact the Human Resources department. About Us Convey Health Solutions, together with Pareto Intelligence, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment. As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations. Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at ************************************

Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals. Baylor Scott and White Sunnyvale is located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute. Our work environment includes: · Modern Office Setting · On-Site Cafe' and Coffee Bar (Payroll Deduction available) · Collaborative Teams · Team Member engagement opportunities · Competitive pay · Benefits provided based on your work assignment (Full-time, Part-time, or PRN) Education: Required: Academic degree in nursing. Preferred: Bachelor's or master's degree. Experience: Required: 2 years nursing experience. Certifications: Required: Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy. AHA BLS. Physical Demands: What your day will look like at Baylor Scott and White Sunnyvale: · Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field · Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands. · Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements · Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information · Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies · Works independently, receives minimal guidance · Explains difficult or sensitive information; works to build consensus · Oversees care delivered by patient care team; coordinates plan of care · Accountable that patient care meets standards of safety, effectiveness, patient rights and guest relations. · Responsible and accountable for prescribing, delegating and coordinating patient care. Uses clinical judgment based on nursing skills acquired through formal and informal experiential knowledge and evidence based guidelines to globally assess the patient's situation and through critical thinking and clinical decision making, develop an appropriate plan of care for the patient, with the aim of promoting comfort. · Provides education and facilitates learning for patients, families, and patient care team in a way that demonstrates a sensitivity to recognize, appreciate, and incorporate differences related to diversity · Collaborates with physicians, families and other healthcare professionals to assist in developing and implementing an appropriate plan of care in a way that promotes/encourages each person's contributions towards achieving the best patient outcomes. · Advocates for the patient, represents the concerns of the patient/family and identifies and assists in resolving ethical and clinical concerns · Accurately & thoroughly document all patient encounters. · Ensure that Patient Health Information (PHI) is protected and secured at all times. · Adhere to all infection prevention initiatives (i.e., hand hygiene, proper disposal of waste, etc.) · Deliver competent and skilled care to patients and families according to their identified needs. · Will deliver care with a team-orientation, an emphasis on good customer relations, sound clinical judgement and appropriate decision-making abilities that take into consideration evidence based practice · Continuously inquire about the condition of the patient through the ongoing process of questioning and evaluating the situation and implements treatment changes, if necessary, through collaboration with the health care team, inclusive of the patient and family. · Maintains a body of knowledge and tools that allow the nurse to manage whatever environmental and system resources exist for the patient/family, within or across healthcare and non-healthcare systems.

American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department. The Concierge is an essential role serving to enhance the coordination of members and providers for the Virtual Physical & Occupational Therapy and Fall Prevention services. The Concierge verifies program eligibility, completes assessments, obtains member payment responsibilities, coordinates appointment scheduling, and provides appropriate program navigation and technical support Remote Worker Guidelines * Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities * Coordinates intake, navigation services, and administrative support for Virtual Physical & Occupational Therapy and Fall Prevention program: * Receives and responds to telephone calls, emails, and chats, greeting members with a courteous, welcoming manner and offering an introduction and pertinent information. * Utilizes defined criteria to determine caller qualification for applicable programs. * Gathers detailed and accurate information and enters data into company electronic systems and communication logs, including a triage survey. * Schedules or reschedules, new and recurring member appointments by navigating state specific licensure requirements and applicable time zone preferences. * Coordinates the collection of pre-visit information, including member cost share or payment when necessary. * Reviews with member the requirements for a successful Virtual Physical & Occupational Therapy session or Fall Prevention Assessment, including necessary equipment and secured internet connection, and assists with technical support as needed. * Manages time to ensure calls are answered within required time frames and appropriate follow up is conducted in a timely manner. * Maintains thorough, up-to-date and confidential records regarding member experience. * Exercises strict confidentiality in all matters relating to the member experience. * Maintains safe, secure, and healthy work environment by following all legal and compliance requirements. * Attends and participates in employee and company meetings to discuss issues and foster teamwork among department personnel. * Assists with administrative duties related to the Virtual Physical & Occupational Therapists: * Receives and responds to telephone calls, emails and chats from participating providers/practitioners. * Assists with troubleshooting member/patient issues as it relates to access to care, scheduling, and claims. * Review systems to ensure proper license and certification documentations from newly onboarded Physical Therapist. * Performs other duties as assigned. * Complies with all policies and standards. Qualifications * High School Diploma or GED certificate required. * 1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required. * 3 years general office experience including administrative support and project management required. * Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required. Core Competencies * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task and manage time. * Demonstrated accuracy and productivity in a changing environment with constant interruptions. * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. Mobility * Primarily sedentary, able to sit for long periods of time. Physical Requirements * Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions * Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Concierge #Healthcare #CallCenter #Customerservice

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated hourly range for this position is $22-24/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. The hours for this position are Monday-Friday, 9-6 (ideally) and every other Saturday as needed. When you work on Saturday, you will have a day off during the week (Preferably Monday or Tuesday). You will cover 4 hospitals (Tennent Health) in the greater El Paso area. ABOUT THE COMPANY Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. Job Summary This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs. ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a single point of contact for a specific account or accounts. Responds to customer needs, concerns and complaints in a timely manner. Consults with clients and referral sources on products and necessary equipment. Obtains all documentation to be scanned and batched at the Branch. Manages all follow-up functions with the account, post set-up. Oversees all transactions coming from a specific account(s), including all referral sources. Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment. Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling. Assesses patient's needs and promotes company products/services at office visits, as appropriate. Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s). Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments. Assists medical groups and/or other provider groups to understand the products and services available under the contract. Assists in the utilization process as well as transitioning members related to capitation switch outs. Coordinates patient services with physicians and medical groups. Identifies and develops strategic relationships within the institution that will enhance patient care. Participates in the institution's quality assurance/performance improvement initiatives as requested. • Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services. Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions. May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations. Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis. Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. Operates company vehicle (non-CDL) in accordance with the essential job functions. Sets-up and delivers home healthcare products and services. Performs other duties as required. Education and/or Experience High School diploma required. At least 2 years of related experience required. Minimum of three years driving history required. Must be at least 21 years of age or older at the time of hire Demonstrated ability to build and maintain solid working relationships with internal and external customers. Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) requirements applicable for the safe and complaint use of Apria vehicles. Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions. Geographically located within the assigned territory. Certificates, Licenses, Registrations or Professional Designations Must Poses a Valid Driver's License SKILLS, KNOWLEDGE AND ABILITIES Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition: Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job. Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents. The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition: The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions. The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high. There is moderate exposure to dust, fume, mists and odors. Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states. General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment. May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to. Will be required to wear various personal protective equipment consistent with the hazards encountered in this role Apria Healthcare is committed to hiring veterans and military spouses. #LI-CS2 If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Responsible for completing, and responding to legal requests related to attorney billing, affidavits, subpoenas, depositions, and patient accounts. Follow up directly with attorneys as needed to obtain additional information to complete legal request before established state requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Process patient, and legal requests for patients, attorneys, and third parties. Attorney billing, affidavits, depositions, and subpoenas * Update accounts for bankruptcy notices received for patients * Performs various clerical duties such as sorting correspondence, filing, sending routine letters, photocopying and scanning and indexing documents. * Validate, and update account information in the ACE, STAR, EPIC or Meditech systems. * Submit adjustments for patient accounts, post and deposit attorney checks KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Intermediate level MS Word, Excel, and Outlook * Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills * Ability to work in fast pace environment * Must have demonstrated an ability to learn within a short period of time * Ability to prioritize and manage multiple tasks * Customer Service skills * Ability to research and work independently Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High school diploma or some college preferred * Healthcare terminology * Intermediate knowledge of healthcare industry * 2-3 years working in a healthcare, legal or business office environment * ACE, EPIC, STAR, and Meditech experience a plus PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in sitting position, use computer and answer telephone WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Office/Teamwork Environment As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory. Responsibilities: * Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. * Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives. * Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status. * Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests. * Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards. * Performs research and analysis of account issues and strives to resolve problems timely and accurately. * Ensure daily productivity standards are met. * Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families. * Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential. * General hospital A/R accounts knowledge is required. * Performs other special projects as required when assigned. Collections - Insurance * Maintains active knowledge of all collection requirements by payors. * Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner. * Ensures quality standards are met and proper documentation regarding patient accounting records. * Contact other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing. Collections - Self Pay * Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community. * Responsible for assisting patients in identifying eligible means of financial assistance or if non apply working with the patient to make acceptable payment arrangements. * Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions. Physician Billing/Collections * Ensure proper reimbursement for all services and to ensure all appeals are filed timely. * Review accounts and determine appropriate follow-up activities utilizing Six Sigma Practices. * Identify under and overpayments and take appropriate actions to resolve accounts. * Validate commercial insurance claims to ensure the claims are paid according to the contract. * Direct knowledge using Meditech and CollectLogix software. * Monitor and communicate errors generated by other groups and evaluate for trends. Job Requirements: Education/Skills * High School diploma or equivalent years of experience required. Experience * 3-5 years of experience preferred. * experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required. * College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience. Licenses, Registrations, or Certifications * None required. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient. This includes adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties in addition to full scheduling duties. Upon occasion, the PSC REP II may be only assigned to complex pre-registration. The PSC REP II is expected to develop a thorough understanding of assigned function(s). ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Completes both scheduling functions and registration functions with the patient for an upcoming visit during one call: * Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.) * Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts * If assigned to Order Management: verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct account number. If assigned to complex Pre-Reg: * Collect and verify required patient demographic and financial data elements, including determining a patient's financial responsibility and securing pre-payment for future services/performing collection efforts * Create a complete pre-registration account for an upcoming inpatient/surgical admission * Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility * Other duties as assigned based on departmental needs KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to work in a production driven call-center environment * Familiarity with working with dual computer monitors (may be required to use dual monitors) * Must have basic typing ability * Must have working knowledge of Windows based computer environment * Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously * Extensive multitasking ability * Strong written and verbal communication skills Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * Required: High school diploma or GED * Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college), completion of related medical certification program * Preferred: Telephone/call center experience * Preferred: Pre-registration and/or scheduling experience * Preferred: 2-3 years of customer service experience PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in sitting position, use computer and answer telephone * Ability to travel WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Office Work Environment * Hospital Work Environment TRAVEL * Approximately 0% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits * Reviews and audits billing discrepancy reports and researches errors for resolution * Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required Requirements: * High School Diploma Work Schedule: PRN Work Type: Per Diem As Needed

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and research errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: Education/Skills * High School Diploma or GED * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills Experience * 1+ year of customer service experience required * Experience with medical office terminology preferred Licenses, Registrations, or Certifications * None Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and researches errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: * High School Diploma or GED * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multitask and work under stressful situation * Effective written and verbal communication skills * 1+ year of customer service experience required * Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and researches errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: * High School Diploma or GED * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills * 1+ year of customer service experience required * Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and researches errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: Education/Skills * High School Diploma or GED * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills Experience * 1+ year of customer service experience required * Experience with medical office terminology preferred Licenses, Registrations, or Certifications * N/A Work Type: Full Time

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and researches errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: * High School Diploma or GED required * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills * 1+ year of customer service experience required * Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and researches errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: * High School Diploma or GED required * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills * 1+ year of customer service experience required * Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: * Receives and directs phone calls from patients and physician offices * Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria * Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities * Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns * Schedules urgent care appointments as needed and directed by physician * Greets patients for scheduled and/or urgent care appointments and procedures * Confirms and verifies patient demographic and insurance information * Collect co-payments from patients upon arrival when applicable * Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information * Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed * Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. * Verifies eligibility for procedures or tests from various health care institutions * Reviews and audits billing discrepancy reports and researches errors for resolution * Maintains accurate and timely records, logs, charges, files, and other related information as required * Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff * Prepares special reports or spreadsheets for physicians as requested * Complies with established departmental policies, procedures and objectives * Complies with all health and safety regulations and requirements * Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors * Performs other duties as required. Requirements: * High School Diploma or GED * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills * 1+ year of customer service experience required * Experience with medical office terminology preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time