Ambulatory Care Coordinator jobs at Carle Foundation

Community LIFE provides services for nursing home eligible adults aged 55+ living in the community. As a COTA in the Home Care Coordinator position, you will work closely with the Interdisciplinary Team to assess participant needs and coordinate delivery of participant-centered appropriate home/personal care services. The primary focus of this role is to maximize rehab potential in all aspects of daily living and minimize or eliminate inpatient care. The HCC is a Certified Occupational Therapy Assistant who is instrumental in supporting smooth transitions to and from home after hospitalization or acute Skilled Nursing for extended respite or rehab. The HCC will work under the supervision of the Home Care Supervisor and in collaboration with the Therapy team to formulate an appropriate plan of care for in-home services. Schedule : Mon-Fri 7:30am-4:00pm plus one weekend day per month and on-call rotation every 5 weeks Location : Homestead, PA Required Education: Graduate of accredited Certified Occupational Therapist Assistant (COTA) program. Required Experience: At least one year of experience working with a frail elderly population, preferably in long term care, home care or community health. Experience teaching patients and other health care workers preferred. Required Certifications/Licensure: Valid PA COTA license and Valid PA Driver's license. Required Skills Knowledge of the medical, social, and emotional needs of a frail, elderly population. Effective written and oral communication skills. Strong organizational and planning skills; ability to manage multiple priorities. Must be able to work independently and to utilize critical decision-making skills. Working knowledge of utilization review, quality assurance and managed health care concepts. Ability to work with the interdisciplinary team approach to care for the elderly. Working knowledge of local health care and geriatric service networks. Basic working knowledge of Windows operating systems, e-mail, word processing. Able to deliver services in a compas s ionate, responsive, and courteous manner. Dependable, resourceful and flexible. Able to work effectively with staff, participants, providers and referral sources. Interest in geriatrics and community-based programming. Ability to appreciate and enjoy working with elderly individuals. Benefits: Community LIFE offers a generous benefit package, including Medical, Dental and Vision insurance, Life insurance, Long Term Disability insurance, 4 weeks Paid Vacation, Paid Holidays, Company contribution to a 403(b)-retirement plan, Tuition Reimbursement, Mileage Reimbursement, Employee Appreciation events, and more! About us: Community LIFE is a program of all-inclusive care for the elderly, committed to empowering older adults to remain at home while preserving their dignity, independence and quality of life. Our program brings the region's experts in geriatric medicine and care together to work as a team in specialized Day Centers, to help older adults enjoy the highest quality of life possible. Our professionals are committed to keeping older adults independent, and in their homes. Our wide range of services are designed to meet the varied needs of seniors, and include medical care, social services, meals, activities, transportation and much more.

***This role is for the shift Mon/Tues/Wed (8:30am-5:00pm or 12:30pm-9:00pm) and Thurs/Fri 12:30pm-9:00pm PST*** Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved - patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation. ***This role is for the shift Mon/Tues/Wed (8:30am-5:00pm or 12:30pm-9:00pm) and Thurs/Fri 12:30pm-9:00pm PST*** Key Responsibilities: - Serve as primary contact for patients, families, and providers - Schedule and coordinate medical appointments - Manage patient documentation and EMR updates - Process urgent care calls and STAT tasks - Participate in mandatory after-hours shift rotation - Handle communications via phone, email, text, and fax - Coordinate with community partners and specialty providers - Facilitate new patient onboarding Key Evaluation Metrics: Success will be measured in the following focus areas: Inbound Phone Calls: -Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day -Aim for an average wait time of less than 30 seconds -Ensure caller wait times do not exceed 2 minutes Task Completion: -Messages and Clinical Emails: Address 95% within 2 hours -Complete routine tasks within 7 days; STAT tasks completed within 24 hours -Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit -Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day Voicemails: -Close/resolve all urgent voicemails within 1 hour -Return non-urgent voicemails within 1 business day -Ensure after-hours voicemails are addressed within first 2 hours of next business day Patient Care Management: -Ensure accurate logging of all patient encounters for chronic care management -Log 6 hours per day of care coordination using our custom logging software -Assist with improvement projects related to quality and efficiency -Achieve a patient satisfaction survey score of 8.5/10 or higher Requirements: - Shift hours M-F 12:30am-9:00pm PST - High School Diploma (some college preferred) - Basic understanding of Primary Care Operations - Medical Assistant Certification preferred - Reliable internet and HIPAA-compliant workspace - Comfort with healthcare technology platforms - Ability to thrive in a fast-paced, changing environment - Attendance is critical in this role to ensure quality patient care - Must be able to work ~5 on call overnights and/or weekends - Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Benefits Designed For You and Yours Stock Option Plan Paid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Mileage and Cell Phone Reimbursement Annual Wellness Allowance Professional and Personal Development Annual Allowance FSA and Dependent Care FSA 10 Paid Holidays Paid Time Off Paid Sick days Physical Requirements: - Ability to remain seated for extended periods - High proficiency with computers and mobile devices This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

Interim Care Coordinator - $20.19-hour Openings - 9 Joliet, IL At Aunt Martha's Health & Wellness, we are boldly committed to advancing the well-being of our communities. Guided by a culture of innovation, we ensure equitable access and deliver exceptional care to every patient. Position Summary Under the supervision of the CCS Supervisor, the Interim Care Coordinator serves as a vital liaison between patients, families, and the broader network of primary care and behavioral health services. This role ensures the delivery of coordinated, high-quality care and provides advocacy, guidance, and support to help patients achieve their health goals. The Intensive Care Coordinator is expected to demonstrate strong customer service skills, maintain patient confidentiality, and thrive in a fast-paced environment that requires multitasking, attention to detail, and collaboration across multiple teams. Essential Duties & Responsibilities * Uphold patient confidentiality and ethical standards at all times. * Deliver excellent service using the AIDET model, ensuring positive patient and family experiences. * Manage a caseload effectively to address behavioral health needs. * Coordinate medical, dental, and behavioral health appointments. * Ensure regular contact with patients: 1 in-person visit monthly, 3 phone check-ins monthly, and family team meetings every 2 months. * Develop and maintain care plans in collaboration with patients, families, and providers. * Document patient information accurately in all required systems and databases. * Act as a liaison by participating in patient care team meetings, consultations, and huddles. * Maintain knowledge of medical and mental health conditions and their impacts on patients. * Conduct assessments using evidence-based screening tools (e.g., SBIRT, PHQ-2/9, GAD-7, Vanderbilt). * Provide case management and referrals for mental health, substance use, and community resources. * Collaborate with health plans, hospitals, specialists, and physicians to ensure comprehensive care. * Participate in required training, meetings, and complete all Core Curriculum courses. * Perform other duties as assigned. Key Competencies * Dependability and reliability, with the ability to go above and beyond to achieve goals. * Initiative to identify problems/opportunities and implement solutions. * Strong prioritization and time management skills in a dynamic environment. * Data-driven decision making with attention to accuracy and compliance. * Collaborative team player who brings positive energy and contributes to team success. * Proficiency in technology and willingness to maintain professional growth. * Strong written and verbal communication skills. * Excellent organizational skills and attention to detail. Compensation & Benefits * Competitive Pay: $19-$21/hour * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Leave, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Discounts on services (cell phones, restaurants, and more) Qualifications Education & Experience * Bachelor's degree in Social Work, Psychology, or related field preferred. * At least 1 year of experience in behavioral health or related field preferred. * Proficiency with Microsoft Office and database management; strong data entry skills. Other Requirements * Valid driver's license and current auto insurance. * Flexibility to work evenings, weekends, and scheduled holidays as needed.

39 Paid Days Off Each Year The Substance Use Disorder Care Coordinator works as part of the medication-assisted treatment (MAT) team. This role is responsible for coordinating and supporting substance use disorder treatment within the clinic and for coordinating referrals to clinically indicated services outside the clinic. The Care Coordinator focuses on engaging patients in their own care through consistent assessment, measurement of progress, outreach, education, group work and referral management efforts. Patient engagement occurs both in person as well as telephonically. The position is best suited for energetic, empathetic, and organized individuals, who thrive in a team-based environment. Duties and Responsibilities Provide proactive outreach and encourage MAT patients to become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation. Support and closely coordinate substance use disorder treatment care with the MAT PCP and, when appropriate, other behavioral health providers. Track patient follow-up and clinical outcomes. Document patient encounters and use the worklist to identify and re-engage patients who are not participating as expected in their treatment. Facilitate recovery plan changes for patients who are not improving as expected in consultation with the PCP and substance use disorder treatment provider. These may include changes in medications, psychosocial treatments, or appropriate referrals for additional services. Participate in daily huddle before clinic start time and be able to discuss each patient's progress. Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment, etc.). Complete relapse prevention plan with patients who are in remission. Attend ongoing training and learning related to job position and duties. Work with SUD Disorder Therapist and PCP in a collaborative manner to ensure that all patients in MAT program receive the supportive services that they need to achieve their treatment goals. Work with providers in other care settings (hospitals, emergency rooms, treatment centers) to improve communication during transitions of care. Participate in marketing MAT service when census is low in the program. Help MAT patients access social services that will help them address the social determinants of their health status. Work with QI team to improve outcomes on HEDIS measures related to population health through calling back patients for routine care and participating in huddles. Required Knowledge, Experience, or Licensure/Registration Associate's or Bachelor's degree in relevant field, with 1-3 years related experience, preferred. CADC or past work experience with patients struggling with a substance use disorder, preferred. Fluent English/Spanish, preferred. Benefits Eligibility for NHSC Loan Repayment or State Loan Repayment programs 27 days of PTO each year, accrued each pay period 3 personal days 1 floating holiday 8 paid holidays Medical/Dental/Vision coverage available the 1st of the month following 30 days Company-paid life, short-term disability, and long-term disability coverage Discretionary 403(b) match and profit sharing after meeting service requirements Flexible spending accounts Accident & critical illness coverage Pet insurance Salary All wages are based on relevant years of experience. The minimum rate is the wage that a candidate with no prior experience will earn. PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants . T herefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

**VCA Aurora Animal Hospital** invites you to be our newest **Emergency Patient Care Coordinator** ! **Schedule** : Full-time opportunity. We utilize a 3 x 12 hour schedule. Swing/ 2ndShift, 7pm - 7 am, with rotating weekends and some holidays ( 2 winter and 1 summer) required. **Compensation:** $ 19 - 21/ hr. Starting range is determined by license, skill set, and years of experience in the field. Financial growth opportunities available. **Shift Differential** : A shift differential is offered to associates who work between 10 pm - 6 am. As a **Patient Care Coordinator** , you will play a vital role in supporting our Doctors and Technician team by ensuring a seamless and positive experience for our clients and patients. Your ability to create a welcoming, low-stress environment will be essential in delivering exceptional patient care and client service. **Key Responsibilities:** + Serve as a primary point of contact for clients, providing in-depth education on treatment plans, procedures, and discharge instructions. + Coordinate patient care services to ensure efficient workflow and continuity of care. + Accurately enter and review charges to maintain precise billing and medical records. + Collaborate with all hospital departments to support seamless communication and patient care. + Manage and maintain medical records, charts, reports, and correspondence with accuracy and confidentiality. We are looking for a compassionate and detail-oriented individual who thrives in a fast-paced environment and is committed to providing top-tier support to both clients and the veterinary team. **Requirements:** + Confidence around pets + Medical background, such as veterinary technician, human healthcare, or pharmaceutical + Medical terminology training + Ability to work weekends and evenings. This is an overnight position. **Benefits of joining the VCA Aurora Animal Hospital Team!** + Access to the people and financial resources of a large veterinary community + **Leadership Opportunities and Career Development Programs** + Opportunities to give back through strong Shelter partnerships and VCA Charities + Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions) + **In-hospital Social Worker** + Referral bonuses and Competitive wages + Medical, dental & vision insurance for you and your family + Life, long and short-term disability insurance included + Paid parental leave + **Paid vacation, sick time, and holiday pay** + 401(k) with corporate match + Pet care discounts (40-100%) + **Associate-led equity, inclusion, and diversity groups** + Free Continuing Education through our online WoofU + Associate discounts on major cell phone carriers, car rentals, entertainment, and more! + Plus so much more! **Key points in regarding our hospital's commitment to professional development and employee well-being:** **On-Site Social Worker:** The presence of an on-site social worker is a remarkable resource for our associates. **Health and Well-being:** Prioritizing the health and well-being of our team is a leadership priority that ensures a positive workplace culture. A healthy and supported team is better equipped to provide the best care to patients and clients. **Location:** 2600 W. Galena Blvd., Aurora, IL 60506 **Apply Today!** If you're passionate about saving lives, have a heart as big as a Saint Bernard's, we want to hear from you! Let's make tails wag together! **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Join Southern Illinois' leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. Shawnee Health is seeking a Care Coordinator for our Shawnee Health Carterville office, covering Williamson County in Southern Illinois with the option for remote work. This position reports directly to the Care Coordinator Supervisor. Responsibilities * Coordinates services for older adults to remain independent. * Determine eligibility and create care plans for Illinois Department on Aging. * Home visits are required. Assessments are completed in home. * Educate on resources, options and provide case management to older adults and their families Requirements * Requires an RN, or a BSN, or have a BA/BS degree in social science, social work or related field * One year of program experience, which is defined as assessment, provision, and/or authorization of formal services for the elderly, may replace one year of college education up to and including four years of experience replacing a baccalaureate degree * Must have valid driver's license and transportation Starting salary - $43,888.00 salary increase with successful completion of probation Comprehensive Benefits Package * Health Insurance * Dental Insurance * Vision Insurance * Employer and Voluntary Paid Life * Employer Paid Long Term Disability * Voluntary Short-Term Disability * Accident Insurance * Critical Illness Insurance * Flexible Spending Account * Dependent Care Account * 401k Retirement Plan Paid Time Off Call & Incentive Compensation Care Coordinators, Case Manager Assistants, and Adult Protective Services Case Workers and Specialists are eligible for call compensation. Care Coordinators are eligible for incentive compensation. For more information, please visit the below website: **************************************************************

Interim Care Coordinator $20.19 hour Openings: 1Park Forest, IL At Aunt Martha's Health & Wellness, we are boldly committed to advancing the well-being of our communities. Guided by a culture of innovation, we ensure equitable access and deliver exceptional care to every patient. Position Summary Under the supervision of the CCS Supervisor, the Interim Care Coordinator serves as a vital liaison between patients, families, and the broader network of primary care and behavioral health services. This role ensures the delivery of coordinated, high-quality care and provides advocacy, guidance, and support to help patients achieve their health goals. The Intensive Care Coordinator is expected to demonstrate strong customer service skills, maintain patient confidentiality, and thrive in a fast-paced environment that requires multitasking, attention to detail, and collaboration across multiple teams. Essential Duties & Responsibilities Uphold patient confidentiality and ethical standards at all times. Deliver excellent service using the AIDET model, ensuring positive patient and family experiences. Manage a caseload effectively to address behavioral health needs. Coordinate medical, dental, and behavioral health appointments. Ensure regular contact with patients: 1 in-person visit monthly, 3 phone check-ins monthly, and family team meetings every 2 months. Develop and maintain care plans in collaboration with patients, families, and providers. Document patient information accurately in all required systems and databases. Act as a liaison by participating in patient care team meetings, consultations, and huddles. Maintain knowledge of medical and mental health conditions and their impacts on patients. Conduct assessments using evidence-based screening tools (e.g., SBIRT, PHQ-2/9, GAD-7, Vanderbilt). Provide case management and referrals for mental health, substance use, and community resources. Collaborate with health plans, hospitals, specialists, and physicians to ensure comprehensive care. Participate in required training, meetings, and complete all Core Curriculum courses. Perform other duties as assigned. Key Competencies Dependability and reliability, with the ability to go above and beyond to achieve goals. Initiative to identify problems/opportunities and implement solutions. Strong prioritization and time management skills in a dynamic environment. Data-driven decision making with attention to accuracy and compliance. Collaborative team player who brings positive energy and contributes to team success. Proficiency in technology and willingness to maintain professional growth. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Compensation & Benefits Competitive Pay: $20.19/hour Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Leave, and Holidays Retirement Plan Employee Assistance Program (EAP) Discounts on services (cell phones, restaurants, and more) Qualifications Education & Experience Bachelor's degree in Social Work, Psychology, or related field preferred. At least 1 year of experience in behavioral health or related field preferred. Proficiency with Microsoft Office and database management; strong data entry skills. Other Requirements Valid driver's license and current auto insurance. Flexibility to work evenings, weekends, and scheduled holidays as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES * Providers excellent customer service to internal and external customers * Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care * Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source * Decrease barriers to care, increase motivation, and foster open communication * Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC * Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed * Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.) * Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team. * Regularly attend and participate in monthly site team meetings * Contribute to patient education materials and strategies to support care coordination * Work with manager and team to create flow charts, workflows and document tracking process as needed * Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary * Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed * Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care * Performs other duties as required and assigned

Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best-provide healthcare and wellness. Position Title: HFW Care Coordinator Location: Park Forest, IL Hourly Rate: -$21.63 SUMMARY Under the direct supervision of the CCS Supervisor , the HFW Care Coordinator serves as a liaison between patients, families, and the healthcare system to ensure the coordination of primary care and behavioral health services. This role supports patients through high-fidelity wraparound services, ensuring access to care, consistency in treatment, and connection to community resources. The HFW Care Coordinator provides exceptional customer service, ensures a safe and efficient environment of care, and demonstrates the ability to manage multiple priorities while maintaining accuracy, professionalism, and compassion in all interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain patient confidentiality and adhere to ethical and professional standards at all times. Deliver outstanding customer service in accordance with the AIDET model, exceeding expectations to ensure the best possible outcomes. Manage a high-fidelity wraparound caseload, ensuring behavioral health needs are consistently addressed and coordinated. Schedule and track medical, dental, and behavioral health appointments for patients. Conduct required in-person and telephonic contacts with patients and families, including monthly family team meetings. Develop individualized care plans in collaboration with patients, families, and interdisciplinary care teams. Maintain accurate and timely data entry across various databases and electronic portals. Serve as a liaison between behavioral health and primary care teams by attending case consultations, care team meetings, and clinical huddles. Apply knowledge of medical and mental health conditions to support patient care planning and intervention. Complete evidence-based assessments, including tools such as SBIRT, PHQ-2/PHQ-9, GAD-7, and Vanderbilt. Provide case management and advocacy, connecting patients to internal and external mental health, substance use, and community support services. Collaborate with health plans, hospitals, specialists, and providers to ensure comprehensive, coordinated care. Attend required trainings and meetings, and complete all Core Curriculum courses related to this position. Perform all other duties as assigned. KEY COMPETENCIES Dependable and reliable, with a strong commitment to quality and service. Demonstrates initiative and problem-solving skills. Effective multitasking and time management abilities. Makes data-driven decisions and exercises sound judgment. Works both independently and collaboratively within a team. Strong verbal, written, and organizational skills. Maintains attention to detail and program compliance while meeting deadlines. QUALIFICATIONS Education and/or Experience Master's degree (MA) in Social Work, Psychology, or a related field with at least 3 years of experience in behavioral health or a related field preferred . Strong proficiency in Microsoft Office and database management required; must be adept at data entry and recordkeeping. Other Qualifications Current driver's license and auto insurance required. Ability to work flexible hours, including evenings, weekends, and scheduled holidays as needed. BENEFITS Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Days, and Holidays Retirement Plan Employee Assistance Program (EAP) Employee Discounts on services such as cell phones, restaurants, and more

Friend Health is seeking a dedicated and detail-oriented MHN Care Coordinator to support patient care by serving as a liaison between patients, families, and clinical teams. This role plays a key part in improving patient outcomes through assessments, care coordination, referrals, and follow-up. The Care Coordinator will navigate Electronic Health Records (EHR), conduct patient assessments, and ensure smooth care transitions in alignment with the Medical Home Network program. JOB DUTIES Patient Care Coordination Conduct Health Risk Assessments to evaluate patient needs. Coordinate care between clinical teams, patients, and families. Provide disease-specific and preventive care education. Ensure timely provider follow-up after hospitalizations and emergency visits. Assist with referrals, care transitions, and scheduling. Retrieve discharge summaries and medical records for continuity of care. Develop and implement low-level care plans for patients. Conduct home visits when necessary. Administrative & Data Management Accurately utilize EHR and Practice Management Systems. Maintain and track patient data, compile reports, and monitor care efforts. Participate in care management meetings to discuss patient needs. Customer Service & Communication Provide courteous, professional communication with patients and families. Maintain confidentiality in line with HIPAA. Manage incoming/outgoing calls, documenting all patient interactions. QUALIFICATIONS High school diploma or equivalent required. 2-3 years of related experience with direct public contact, customer service, or care coordination. Experience with Electronic Health Records (EHR) required. Strong data entry and typing skills. SMART GOALS Complete 95% of Health Risk Assessments for new MHN patients within 30 days of assignment. Ensure 100% documentation accuracy in EHR with less than 2% error rate during quarterly audits. Achieve 90% patient follow-up completion rate within 7 days of ER or hospital discharge. WORKING CONDITIONS The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. PHYSICAL REQUIREMENTS Frequent sitting with occasional standing and walking. Ability to bend, reach, and lift up to 10 lbs. EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. BENEFITS & COMPENSATION Hourly Pay: $20.00- 21.01 Medical, Dental, and Vision Insurance 403(b) Retirement Plan Paid Time Off (PTO) & Paid Holidays Life Insurance & Disability Coverage Tuition Reimbursement & Professional Development Opportunities Wellness Programs & Employee Assistance Programs (EAP) Occupational Risk for Exposure to TB: There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary. Equal Employment Opportunity (EEO) Statement Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer. Join our Team! If you are passionate about patient-centered care and want to make a difference in the lives of individuals and families, we encourage you to apply and become part of our dedicated Care Coordination team at Friend Health.

Interim Care Coordinator -$20.19-hour Openings - 9 Joliet, IL At Aunt Martha's Health & Wellness, we are boldly committed to advancing the well-being of our communities. Guided by a culture of innovation, we ensure equitable access and deliver exceptional care to every patient. Position Summary Under the supervision of the CCS Supervisor, the Interim Care Coordinator serves as a vital liaison between patients, families, and the broader network of primary care and behavioral health services. This role ensures the delivery of coordinated, high-quality care and provides advocacy, guidance, and support to help patients achieve their health goals. The Intensive Care Coordinator is expected to demonstrate strong customer service skills, maintain patient confidentiality, and thrive in a fast-paced environment that requires multitasking, attention to detail, and collaboration across multiple teams. Essential Duties & Responsibilities Uphold patient confidentiality and ethical standards at all times. Deliver excellent service using the AIDET model, ensuring positive patient and family experiences. Manage a caseload effectively to address behavioral health needs. Coordinate medical, dental, and behavioral health appointments. Ensure regular contact with patients: 1 in-person visit monthly, 3 phone check-ins monthly, and family team meetings every 2 months. Develop and maintain care plans in collaboration with patients, families, and providers. Document patient information accurately in all required systems and databases. Act as a liaison by participating in patient care team meetings, consultations, and huddles. Maintain knowledge of medical and mental health conditions and their impacts on patients. Conduct assessments using evidence-based screening tools (e.g., SBIRT, PHQ-2/9, GAD-7, Vanderbilt). Provide case management and referrals for mental health, substance use, and community resources. Collaborate with health plans, hospitals, specialists, and physicians to ensure comprehensive care. Participate in required training, meetings, and complete all Core Curriculum courses. Perform other duties as assigned. Key Competencies Dependability and reliability, with the ability to go above and beyond to achieve goals. Initiative to identify problems/opportunities and implement solutions. Strong prioritization and time management skills in a dynamic environment. Data-driven decision making with attention to accuracy and compliance. Collaborative team player who brings positive energy and contributes to team success. Proficiency in technology and willingness to maintain professional growth. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Compensation & Benefits Competitive Pay: $19-$21/hour Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Leave, and Holidays Retirement Plan Employee Assistance Program (EAP) Discounts on services (cell phones, restaurants, and more) Qualifications Education & Experience Bachelor's degree in Social Work, Psychology, or related field preferred. At least 1 year of experience in behavioral health or related field preferred. Proficiency with Microsoft Office and database management; strong data entry skills. Other Requirements Valid driver's license and current auto insurance. Flexibility to work evenings, weekends, and scheduled holidays as needed.

** This position works primarily on-site at the BEDS Plus location in Summit at 7666 W. 63rd Street, Summit, IL 60501 and the Health Center in La Grange Park. Intermittent travel to other BEDS Plus locations to connect with clients in the local service area.** Brief Description The Care Coordinator is the "link" to ensure a continuity in coordination of patient care through their collaborative interaction with all the community relationships involved in that care - including but not limited to - the labs, hospitals, patients themselves, and patient's healthcare plan (i.e. Medicaid, Managed Care Plus). Ensures all information is communicated clearly on behalf of the patient and between collaborative partners for the primary benefit, comfort and well-being of the patient. ESSENTIAL DUTIES AND RESPONSIBILITIES: Collaborative Partner Coordination of Services: Assists clinical providers/leaders in maintaining compliance with meaningful use standards. Follow-up consistently on transitional care for patients. Ensure appropriate frequency of patient visits to maintain for the team and the patient a proper continuum of care. Promotes clear communication amongst care team and clinicians by ensuring awareness regarding patient care plans. Coordinates continuity of patient care with external healthcare organizations, facilities, and payers including the process of hospital admission and discharge and referrals from the primary care provider to a specialty care provider. Becomes knowledgeable in and keeps updated on Pillars Community Health's payer contracts as they relate to patient access, referrals, pre-authorizations and clinical indicators measures. Manages patient rosters to patient's risk factors and assures prompt access to Pillars Community Health services. Patient Centered Care: Manage potential risks and liabilities within the dental center to minimize risk of errors, accidents and other adverse incidents. Pay close attention to EMR system notes and alerts, routing information appropriately to correct team members for quality patient care. Assist in management of high-risk patient care including management of patients with multiple co-morbidities or high-risk for readmission to a hospital setting, including a registry. Coordinates continuity of patient care with patients and families following hospital admission. Supports patient self-management of disease and behavior modification interventions. Continuous Quality Improvement: Be a voice for strictly adhering to the Pillars Community Health Quality Improvement Plan, and work with the staff to assure compliance. Work closely with the QI Manager to assure HIPAA compliance in the sharing of PHI with collaborative partners on behalf of patient. Participate in training programs that focus on the components of the Quality Program. Report compliance problems and patient data to QI Manager regularly as required Other: Attends all meetings as required In compliance with all agency policies Adheres to OSHA guidelines for a safe work environment Follows all rules required to comply with confidentiality and HIPAA policies Complies with all applicable laws, including but not limited to medical records laws, HIPAA, OSHA and the corporate compliance program Performs other duties as assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities. EDUCATION AND EXPERIENCE Graduation from an accredited college or university with a background in health-science, biology, anatomy & physiology, public health, behavioral science or other similar degree Case management experience preferred Public Health educational focus Medical Assistant background preferred. FQHC background or experience in outpatient setting highly preferred Meets company health & immunization/vaccination requirements LANGUAGE SKILLS Bilingual Spanish/English skills required DEMONSTRATED COMPETENCIES Computer proficiency in Electronic Health Record systems, internet and email, Microsoft Office software Basic math computation skills in whole numbers, fractions, decimals Highly organized Ability to multi-task and willingness to learn new tasks Effective oral and written communication skills Compassionate and patient focused Good listener Ability to read/interpret/enter/compare data and reports of a complex nature Ability to work within a team environment Critical thinker Resourceful & Assertive Ability to influence and organize Persistent PAY & BENEFIT INFORMATION $17.50 - $23.00 Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning. Reimbursement for position related certifications.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** This position is responsible for ensuring accurate and timely clinical review of behavioral health cases (Applied Behavior Analysis (ABA)) for medical necessity including assisting members on the telephone, reviewing medical records, reviewing cases which involves contract interpretation of behavioral health diagnoses, and utilizing knowledge of medical necessity criteria for all levels of behavioral health care from outpatient office visits to acute in-patient to out-patient office visits, especially of Applied Behavior Analysis (ABA) as appropriate for treatment within the Autism Spectrum Diagnoses (ASD). **JOB REQUIREMENTS:** **Registered Nurse (RN) or Masters-level Behavioral Health Professional (LPC, LMFT, LCSW, LCPC, BCBA, RPsy) with current license to practice at the independent practice level.** **Current clinical license in state of operations and in good standings.** **3 years clinical experience in psychiatric setting or own behavioral health practice.** **Verbal and written communication skills.** **Analytical and decision making skills.** **PC and database experience.** **PREFERRED JOB REQUIREMENTS:** **Utilization review experience.** **3 years clinical experience in psychiatric setting or behavioral health practice providing** **as a BCBA providing and/or supervising ABA treatment.** **_Experience in a school setting or working with individuals with ASD (Autism Spectrum Diagnoses)_** **_Relocation assistance will not be provided for this position._** **_Sponsorship will not be provided for this position._** **This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state.** \#LI-Remote \#LI-DP1 \#CA **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $60,300.00 - $133,400.00 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

Job Description About Us: We are a mission-driven hospice organization committed to providing compassionate end-of-life care for patients and support for their families. We value teamwork, integrity, and growth - both in care quality and in building meaningful community and healthcare provider relationships. Position Summary: We are seeking a dedicated Patient Care Coordinator who combines clinical/coordination competence with a strong interest in business development and referral partner engagement. This role will coordinate patient care and simultaneously develop relationships with referral sources (hospitals, nursing homes, physician offices, assisted living) to support our growth and service mission. Key Responsibilities: Coordinate patient admissions, transitions and ongoing care plans in collaboration with clinical teams. Serve as a point of contact for patients, families, and internal care teams to ensure seamless service delivery. Establish and maintain professional relationships with referral sources including hospitals, skilled nursing facilities, assisted living communities, physician practices and community organizations. Educate referral sources about hospice services, company philosophy, eligibility criteria. Assist with marketing/promotional initiatives and in-services to referral partners and community contacts. Participate as needed in evening/weekend/after-hours admission calls and on-call coverage. Qualifications: Bachelor's degree preferred; combination of healthcare experience and business-development or sales experience also acceptable. 1-5 years of relevant experience in hospice/home health/skilled nursing facility environment, or clinical coordination + outreach. Excellent verbal and written communication and relationship-building skills. Ability to work independently and with a team Knowledge of hospice care processes, eligibility, and home care environment preferred. Comfort with CRM systems, tracking metrics, and generating growth reports. Valid driver's license and reliable transportation (role includes field visits). Opportunities for Growth: This role offers the unique blend of direct patient care coordination with growth and outreach responsibilities. Successful candidates may progress into a senior Business Development Liaison, Intake coordinator, or Referral Relations Manager role, supporting broader regional growth. Compensation & Benefits: Competitive base salary plus performance bonus tied to referral/admission growth metrics. Full benefits: medical/dental/vision, PTO, 401(k) matching, etc. Supportive, mission-driven culture with meaningful work. Job Posted by ApplicantPro

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Administers, coordinates, designs, evaluates and implements Point of Care Testing (POCT) throughout the hospital and ancillary sites. Essential Duties and Responsibilities: * Participates in annual Nursing competency program and works with management to ensure compliance, documentation and corrective action when needed * Provides POCT education as required * Performs and oversees validation of POCT testing platforms * Resource for POCT instrumentation - troubleshoots instrument problems including middleware * Liaison between laboratory and nursing. Ensures compliance for POCT associates * Participates in monthly POCT meetings * Provides feedback on compliance, use and issues related to POCT to appropriate unit leadership * Responsible for train the trainer instrument use and establishes competency assessment * Rounds on routine basis to appropriate units to verify compliance with POCT procedures, QC documentation, reagent usage. Provides feedback to nursing to ensure compliance * Maintains regulatory documents and CAP checklists and works with lab management to ensure compliance * Promotes a clean and safe environment of care * Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct Required Qualifications: Education and Training: * MT/MLS with greater 3 years' experience or MLT with greater than 5 years' experience * A.S.C.P. or equivalent * Demonstrates leadership skills Work Shift Details: Days, Dayshift start time dependent of department needs. Department: LAB ADMINISTRATION Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $28.17 - $35.21

ESSENTIAL DUTIES & RESPONSIBILITIES * Prepare data and documentation and have charts prepped for all applicable Case Management sessions; completes all duties delegated by site Perinatal Care Manager related to case management * Assists patients in scheduling and completing perinatal appointments at PCC and associated referrals as needed by coordinating between the patient, provider(s), and the referral source * Advocate on patient's behalf if needed to ensure completion of referrals * Conduct outreach for missed appointments, due, and overdue perinatal care per the high-risk patient protocol * Decrease barriers to care, increase motivation, and foster open communication. Including assisting patients with scheduling transportation for medical needs, scheduling specialty or imaging care as directed by PCP or Perinatal Care Manager, and identifying resources to address patients' health-related social needs; includes educating patients on completing these tasks directly. * Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC * Contribute to patient education materials and strategies to support care coordination * Work with manager and team to create flow charts, workflows and document tracking process as needed * Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed * Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care * Provides excellent customer service to internal and external customers * Regularly attend and participate in monthly site team meetings * Engages patients as active participants in their care * According to manager discretion, supports various program areas, including but not limited to: * Reach Out and Read * Lead Exposure Follow-up Care Coordination * Illinois Breast & Cervical Cancer Prevention * Referral prior authorization * Collaborates with site Perinatal Care Manager to address abnormal newborn screens and outstanding newborn hearing screens * Other duties as assigned

Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) Salary: Bachelor's Degree: Starting $23.00/hour + 56 paid days off annually Master's Degree: $60,000/annually + 56 days off annually Additional compensation available for candidates with professional licensure (e.g., LSW, LPC, LCPC, LCSW) or certifications such as CADC. Schedule: Full-Time | Every other Friday off (paid wellness day) Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals! About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold. Why You'll Love Working Here: Collaborative mission-driven work environment Every other Friday off - paid wellness days 56 paid days off in your first year Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such! Your Role: Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) As a Care Coordinator for Youth and Family, you will serve as the primary point of contact for youth enrolled in the Pathways to Success program and their families. Your mission is to ensure that each child receives integrated, person-centered care that addresses behavioral health, physical health, and social determinants of health. You will work collaboratively with families, providers, and community partners to develop and implement individualized care plans that promote stability, recovery, and long-term success. Core Responsibilities: Engage youth and families to build trust and ensure active participation in care planning. Conduct comprehensive assessments to identify behavioral health needs, physical health concerns, and social service requirements. Develop and maintain individualized care plans that reflect family voice and choice, cultural considerations, and strengths-based approaches. Coordinate services across multiple systems , including mental health, primary care, education, child welfare, and juvenile justice. Facilitate Child and Family Team (CFT) meetings to ensure collaborative decision-making and progress monitoring. Monitor service delivery and outcomes , adjusting care plans as needed to meet evolving needs. Provide crisis support and linkage to appropriate resources when urgent needs arise. Document all activities in compliance with HFS and CCSO standards, ensuring timely and accurate reporting. Advocate for youth and families to remove barriers to care and promote equitable access to services. Knowledge, Skills, and Abilities: Knowledge of Care Coordination Principles: Understanding of wraparound planning, family-driven care, and integrated service delivery models. Behavioral Health & Child Development: Familiarity with mental health, substance use, and developmental needs of youth and families. System Navigation Expertise: Ability to coordinate across healthcare, education, child welfare, and juvenile justice systems. Cultural Competence: Sensitivity to diverse backgrounds and ability to incorporate cultural considerations into care planning. Communication Skills: Strong verbal and written communication for engaging families, facilitating team meetings, and documenting services. Problem-Solving & Critical Thinking: Ability to identify barriers, develop solutions, and adapt plans to meet evolving needs. Organizational Skills: Effective time management and prioritization in a fast-paced, multi-system environment. Technology Proficiency: Competence in electronic health records (EHR), care coordination platforms, and Microsoft Office Suite. Advocacy & Engagement: Skilled in empowering families, promoting voice and choice, and advocating for equitable access to services. Crisis Management: Ability to respond calmly and effectively to urgent situations and connect families to appropriate resources. Qualifications Minimum of Bachelor's degree in social work, counseling, psychology, education, or other human service fields Graduate degree in counseling, clinical psychology, social work, or other human service field preferred Minimum of 21 years of age A valid driver's license, reliable means of transportation, and proof of automobile insurance. Heritage also offers the following with this position: Generous Time Off : Vacation, sick, personal, and holiday leave Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost. Retirement: 401k and Roth Professional Growth: Tuition assistance and continuing education opportunities Loan Forgiveness: Eligible through the National Health Service Corp Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Hours will vary Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $20 - $26 About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

LaSalle/Livingston/Marshall Counties Hours: Monday-Friday 8:00AM-4:30PM, both office and community based. Salary: $19.89 (Exact salary calculation is made based on education and experience) Provide comprehensive case management services to adults, and older adults with physical disabilities and complex medical issues as defined by the Medicaid waiver criteria. This role is to enhance the individual's support system, link to services and resources, and to assist the individual remains as independent in the home as possible. Workers have hybrid work locations, home, office, and community. Duties/Responsibilities: Face to face initial, quarterly, and annual assessments in the member's home Home visits to assess the individual's needs and living environment Coordination of services and referrals within the agency and to other organizations/agencies Monthly assessments via phone for some individuals Document all phone and face to face contacts within the agency's electronic record system Follow up with individuals to make sure services are in place and needs are being met Works with the team to update and provide treatment Manages own caseload and meets all contractual requirements in a timely manner Attends and completes all meetings and trainings Participates in all audits as required Perform any other related duties as assigned Skills/Abilities: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with electronic health record and computer program Education and Experience: Minimum of a bachelor's degree in social work, social science or health related field required or a Registered Nurse Valid driver's license, insurance and reliable vehicle Physical Requirements: Prolonged periods of sitting at a desk and working on a computer 25% of the time spent walking or standing Travel and exposure to community