Systems Administrator jobs at Center For Independence of the Disabled, New York - 36 jobs

Job Description GENERAL DESCRIPTION As an IT Systems Administrator at Wells, you will play a pivotal role in overseeing and enhancing our organization's IT infrastructure. Your primary responsibility will be to ensure the efficient functioning of our systems, servers, and networks, enabling our team to focus on delivering exceptional concrete products and solutions. Your technical expertise and problem-solving abilities will be instrumental in resolving IT-related challenges and optimizing our technological capabilities. Salary range ($85,000-110,000/yr). Based on experience. WHY WORK FOR US? At Wells, we empower our team members to deliver an exceptional client experience. Our employees are talented problem solvers that shine in preconstruction, engineering, operations, and project management. They bring innovative solutions that yield outstanding results. In the design and construction industry, we focus on honesty and hard work to build trust that lasts beyond individual projects. Our team is consistently working to improve building processes and raise industry standards. We meet our partners' needs through collaborative efforts that ensure safe and certain results, reducing risks along the way. Together, we help businesses and individuals succeed and change our communities for the better. WHAT WE HAVE TO OFFER Wells values our employees and is committed to providing a competitive and comprehensive benefits package. Health, dental and vision insurance Paid premiums for short- and long-term disability, and life insurance Wellness Incentives Paid holidays Flex spending for medical and daycare Health savings account (HSA) 401(k) plan with profit sharing Access to Nice Healthcare Employee Assistance Program Paid Time Off (PTO) Wishbone Pet Insurance Critical Illness Benefit Plan Accident Insurance Plan Voluntary Hospital Indemnity Plan Please note that the benefits listed here are for non-union employees. Benefits for union employees are covered under separate collective bargaining agreements which can be obtained through their union business agent or their HR representative. Other benefits include Health and Family Care leave for both union and non-union employees. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Systems Management: Work with a team of system administrators to plan, implement, manage and support enterprise IT systems, servers, backup and storage infrastructure across multiple data centers and cloud locations in a WAN environment. Software and Applications: Manage and update various software applications used across the organization, such as enterprise resource planning (ERP) systems, project management tools, CAD applications, and production software. Security and Compliance: Implement and maintain robust security measures to protect Wells' sensitive data and IT infrastructure. Regularly monitor for potential security threats and promptly respond to any security incidents. Backup and Disaster Recovery: Establish and maintain a reliable data backup and disaster recovery strategy to safeguard critical business information and minimize downtime during unforeseen events. Asset Management, Budgeting, and Planning: Participate in asset management, budgeting, and planning activities throughout the year to ensure the efficient allocation of resources and the alignment of IT initiatives with organizational goals and objectives. System Upgrades and Enhancements: Plan and execute upgrades and enhancements to IT systems, ensuring they align with business requirements and support Wells' continuous growth. Documentation: Create and maintain comprehensive documentation of IT systems, configurations, and standard operating procedures. IT Infrastructure Improvement: Collaborate with cross-functional teams to identify opportunities for enhancing IT infrastructure, proposing and implementing solutions to optimize efficiency and productivity. User Support: Act as a valuable resource and backup to the desktop administrators, assisting in resolving complex IT-related issues escalated from the first-level support team. Provide expert technical assistance to end-users, ensuring timely problem resolution and minimal downtime. Collaborate with the desktop support team to identify recurring issues and participate in implementing permanent solutions. EDUCATION, SKILLS, AND ABILITIES REQUIRED Bachelor's Degree in Computer Science or a related technical discipline is highly preferred 4+ years of relevant work experience with a BS/BA, or 6+ years of relevant work experience Industry certifications preferred Ability to take ownership of tasks, projects, and goals, proactively seeing them through to a successful completion Ability to accurately scope work, provide detailed status reports, and timely escalations Excellent interpersonal and communication skills, both verbal and written, able to communicate effectively with technical and non-technical users Strong organizational skills, quick learner, and demonstrated problem solver Work well independently and as part of a team Proficiency in the configuration, deployment, and maintenance of Windows Servers and Windows clients Proficiency in the management of Active Directory, group policies, file shares and related access permissions Proficiency in networking and routing protocols, firewalls, network security, and cybersecurity best practices Experience with the following a plus: Microsoft InTune, Microsoft Dynamics Business Central and CRM, Microsoft SQL, UKG Pro and Dimensions, Cisco switches, Meraki firewalls and access points, Bluebeam Revu, and supporting/installing AutoCAD and Revit Experience configuring, managing, and supporting Microsoft O365, SharePoint, OneDrive, Teams, and other Microsoft services and systems Experience with cloud computing platforms and services (AWS, Azure, etc.) Working knowledge of various scripting methods and automation: PowerShell, VBS, Python, etc. Experience with automated deployment of applications and patches Experience with Mobile Device Management systems to support iPads and/or other tablets PHYSICAL REQUIREMENTS/ ADA ESSENTIAL FUNCTIONS Ability to sit or stand for extended periods of time. Manual dexterity and hand-eye coordination for typing, filing, and using office equipment. Visual acuity and ability to read small print. Hearing acuity and ability to communicate effectively with others. Ability to lift and move office supplies and equipment. Mobility and ability to move around the office as needed. Possession of a valid driver's license, and the ability to operate a motor vehicle. WORKING CONDITIONS Minimal risk of exposure to unusual elements. Minimal risk of safety precautions. General Office Environment Occasional travel required: Work outside of normal business hours: This position requires occasional emergency response and scheduled work outside of normal business hours. In the interest of response time, candidates living within a 40-minute drive time to the Albany plant will be given preferential consideration. This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be assigned by his/her supervisor. Wells in an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Wells participates in E-Verify and will provide the federal government with your I-9 Form information to confirm you are authorized to work in the U.S. #LI-MS1

If you enjoy solving complex challenges in a collaborative environment that celebrates each person's ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices looking to hire an experienced Systems Administrator to work in our Madison, WI office. This role architects, configures, and oversees Flad's Windows server infrastructure and escalations from the service desk. It also oversees Windows enterprise systems administration and assists with workstation configuration and deployments. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people's lives. How will your days be spent * Manage Windows system administration, including managing the vendor relationship, maintaining security and integrity of systems, systems backups and disaster recovery, and system scripting and programming. * Manage system administration for infrastructure systems such as building security, Microsoft systems infrastructure, and software licensing systems. * Assist in configuring MDT, WSUS, GPO, and PDQ workstation processes, including imaging, patching, updates, and removal. Install and deploy complex Windows workstation software applications and updates. * Work with the Technology Manager to develop desktop management standards and security, determine periodic upgrades to workstation and laptop configurations, evaluate desktop technology hardware and software, and determine annual budget and upgrades for all supported hardware and software platforms to meet business objectives and improve organizational automation. * Provide escalated technical support on troubleshooting problems and standard software applications to end users. Assist, train, and mentor team members and provide back-up administration of Flad collaboration systems, such as Office 365 email, Microsoft Teams, Azure AD, and on-premise AD, and Microsoft Server based systems. * Participate in IT projects related to Windows servers, desktop/laptop imaging upgrades and implementation, application deployment, training, printer/copier upgrades, and audio/visual implementations. * Perform scheduled rotation of routine technical support duties (help desk and pager). What you bring to this role Technical Experience: * Minimum five years of relevant system administration functions required. * Minimum five years of experience with Microsoft Windows Server operating systems and Microsoft Windows 10 operating system. Minimum one year of experience with Windows 11. * Experience with Microsoft Office applications and other similar standard office applications required. Familiarity with AutoCAD, Revit, and UNIX-based system administration preferred. * Minimum two years of experience with Windows desktop imaging and management systems, PowerShell, and batch scripting required. Bash shell scripting preferred. * Minimum five years of experience installing, configuring, and troubleshooting IP computing devices on a TCP/IP network required. * Practical experience with recent Apple hardware and software preferred. Other Skills: * Ability to communicate effectively (written and verbal) with clients, consultants, and team members. * Skilled at working well within a team environment, with people at all levels of an organization, while juggling multiple demands. * Strong attention to detail, excellent organizational and interpersonal skills, and flexibility in adjusting to shifting priorities and/or deadlines. * Ability to problem-solve and resolve client issues while providing quality personable experience. Education: * Bachelor's degree in information systems, computer science, or related field required. Flad offers a wide range of benefits, including: * Health, dental, and vision insurance * Generous paid time off and paid holidays * Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection - life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP) * Continuing education and career development - internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration, and organization reimbursement * Hybrid work environment Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you need a reasonable accommodation to apply for a position, please contact Human Resources at ************ or email us at ***********************.

Job Description Onsite- Green Bay, WI. Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores DUTIES AND RESPONSIBILITIES: CLOUD SYSTEMS • Office 365 administration • Effectively set up new hires, process terminations, and change access as needed • Track and report licenses used to ensure adherence to corporate plan structure • Monitor Microsoft ID protection reports and take necessary action to remedy risks • Manage user access audits and partner with external auditors to review security compliance WINDOWS SYSTEMS • Manage desktop workstations and applications using Windows server-class hardware and operating systems • Proactively identify root causes and work to mitigate the cause and business impact BUDGETING & FORECASTING • Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services • Forecast monthly center and corporate Windows and Cloud Systems expense • Effectively manage millions of dollars in annual IT spend PROJECT ADMINISTRATION & SUPPORT • Focused on several medium and large-sized projects • Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures • Complete project status reports on time • Provide task-level detail for project plans • Install, configure, validate, test, and implement systems technology • Assist in the procurement of hardware and/or software and services needed to complete projects CONTRACT REVIEW • Engage with initial work for renewals or new contracts • Review contracts to verify rates, service, and coverage options • Submit contracts to the manager for legal department and IT leadership review and approval SYSTEM PERFORMANCE & PRODUCTIVITY • Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses • Implement change for efficiencies, reliability, and security to meet business needs • Participate in system monitoring and performance management • Monitor systems capacity, analyze, and participate in forecasting and recommendations • Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING • Participate in the department on-call support rotation • Support vendor, procurement, and budget management • Lead tasks as assigned by manager and/or senior leadership • Support center and corporate users by resolving daily support incidents • Maintain effective ongoing dialog with management to communicate issues and plans consistently • Prepare and maintain documentation, IT inventory, various reports, and service requests • Manage personal growth to enhance technical expertise • Perform other duties and special projects as assigned • Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud • Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact TECHNICAL SKILL ADVANCEMENT • Actively seek out learning opportunities in new technologies, programming languages, and database systems • Develop methods for applying new technologies in the IT environment • Participate in software development and the development of procedural standards • Be actively aware of new software or hardware that would advance the business MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • A bachelor's degree in information technology is desired or equivalent experience • 7+ years of similar systems administration experience • Able to take direction, prioritize work, and manage multiple activities simultaneously • Able to work independently and as part of a team • Able to communicate across all levels of the organization, both in business areas and within IT • Able to work under the pressure of service interruptions or tight deadlines • Able to respond positively to changing and fluid priorities • Willing to share knowledge and experience with other members of the team • Strong analytical and problem-solving skills • Attention to detail • Solid planning and organizational skills • The following skills are desirable; VBScript, Perl, PowerShell, XML, Bash, VI Microsoft Office 365 products and services Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors Configuration and support of FTP/SFTP servers Development and support of batch jobs and schedules ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to be flexible in work schedule as support for systems is required • Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to read and write at a high school graduate level • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to lift 10 to 20 pounds • Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Job Description Onsite- Green Bay, WI. Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores DUTIES AND RESPONSIBILITIES: CLOUD SYSTEMS • Office 365 administration • Effectively set up new hires, process terminations, and change access as needed • Track and report licenses used to ensure adherence to corporate plan structure • Monitor Microsoft ID protection reports and take necessary action to remedy risks • Manage user access audits and partner with external auditors to review security compliance WINDOWS SYSTEMS • Manage desktop workstations and applications using Windows server-class hardware and operating systems • Proactively identify root causes and work to mitigate the cause and business impact BUDGETING & FORECASTING • Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services • Forecast monthly center and corporate Windows and Cloud Systems expense • Effectively manage millions of dollars in annual IT spend PROJECT ADMINISTRATION & SUPPORT • Focused on several medium and large-sized projects • Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures • Complete project status reports on time • Provide task-level detail for project plans • Install, configure, validate, test, and implement systems technology • Assist in the procurement of hardware and/or software and services needed to complete projects CONTRACT REVIEW • Engage with initial work for renewals or new contracts • Review contracts to verify rates, service, and coverage options • Submit contracts to the manager for legal department and IT leadership review and approval SYSTEM PERFORMANCE & PRODUCTIVITY • Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses • Implement change for efficiencies, reliability, and security to meet business needs • Participate in system monitoring and performance management • Monitor systems capacity, analyze, and participate in forecasting and recommendations • Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING • Participate in the department on-call support rotation • Support vendor, procurement, and budget management • Lead tasks as assigned by manager and/or senior leadership • Support center and corporate users by resolving daily support incidents • Maintain effective ongoing dialog with management to communicate issues and plans consistently • Prepare and maintain documentation, IT inventory, various reports, and service requests • Manage personal growth to enhance technical expertise • Perform other duties and special projects as assigned • Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud • Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact TECHNICAL SKILL ADVANCEMENT • Actively seek out learning opportunities in new technologies, programming languages, and database systems • Develop methods for applying new technologies in the IT environment • Participate in software development and the development of procedural standards • Be actively aware of new software or hardware that would advance the business MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • A bachelor's degree in information technology is desired or equivalent experience • 7+ years of similar systems administration experience • Able to take direction, prioritize work, and manage multiple activities simultaneously • Able to work independently and as part of a team • Able to communicate across all levels of the organization, both in business areas and within IT • Able to work under the pressure of service interruptions or tight deadlines • Able to respond positively to changing and fluid priorities • Willing to share knowledge and experience with other members of the team • Strong analytical and problem-solving skills • Attention to detail • Solid planning and organizational skills • The following skills are desirable; VBScript, Perl, PowerShell, XML, Bash, VI Microsoft Office 365 products and services Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors Configuration and support of FTP/SFTP servers Development and support of batch jobs and schedules ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to be flexible in work schedule as support for systems is required • Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to read and write at a high school graduate level • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to lift 10 to 20 pounds • Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Onsite- Green Bay, WI. Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores DUTIES AND RESPONSIBILITIES: CLOUD SYSTEMS * Office 365 administration * Effectively set up new hires, process terminations, and change access as needed * Track and report licenses used to ensure adherence to corporate plan structure * Monitor Microsoft ID protection reports and take necessary action to remedy risks * Manage user access audits and partner with external auditors to review security compliance WINDOWS SYSTEMS * Manage desktop workstations and applications using Windows server-class hardware and operating systems * Proactively identify root causes and work to mitigate the cause and business impact BUDGETING & FORECASTING * Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services * Forecast monthly center and corporate Windows and Cloud Systems expense * Effectively manage millions of dollars in annual IT spend PROJECT ADMINISTRATION & SUPPORT * Focused on several medium and large-sized projects * Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures * Complete project status reports on time * Provide task-level detail for project plans * Install, configure, validate, test, and implement systems technology * Assist in the procurement of hardware and/or software and services needed to complete projects CONTRACT REVIEW * Engage with initial work for renewals or new contracts * Review contracts to verify rates, service, and coverage options * Submit contracts to the manager for legal department and IT leadership review and approval SYSTEM PERFORMANCE & PRODUCTIVITY * Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses * Implement change for efficiencies, reliability, and security to meet business needs * Participate in system monitoring and performance management * Monitor systems capacity, analyze, and participate in forecasting and recommendations * Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING * Participate in the department on-call support rotation * Support vendor, procurement, and budget management * Lead tasks as assigned by manager and/or senior leadership * Support center and corporate users by resolving daily support incidents * Maintain effective ongoing dialog with management to communicate issues and plans consistently * Prepare and maintain documentation, IT inventory, various reports, and service requests * Manage personal growth to enhance technical expertise * Perform other duties and special projects as assigned * Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud * Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact TECHNICAL SKILL ADVANCEMENT * Actively seek out learning opportunities in new technologies, programming languages, and database systems * Develop methods for applying new technologies in the IT environment * Participate in software development and the development of procedural standards * Be actively aware of new software or hardware that would advance the business MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: * A bachelor's degree in information technology is desired or equivalent experience * 7+ years of similar systems administration experience * Able to take direction, prioritize work, and manage multiple activities simultaneously * Able to work independently and as part of a team * Able to communicate across all levels of the organization, both in business areas and within IT * Able to work under the pressure of service interruptions or tight deadlines * Able to respond positively to changing and fluid priorities * Willing to share knowledge and experience with other members of the team * Strong analytical and problem-solving skills * Attention to detail * Solid planning and organizational skills * The following skills are desirable; * VBScript, Perl, PowerShell, XML, Bash, VI * Microsoft Office 365 products and services * Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors * Configuration and support of FTP/SFTP servers * Development and support of batch jobs and schedules ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: * Able to be flexible in work schedule as support for systems is required * Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours * Ability to effectively communicate at all levels within the organization through written and two-way verbal communication * Able to read and write at a high school graduate level * Able to sit or stand for extended periods of time * Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) * Able to lift 10 to 20 pounds * Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage * Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Onsite- Green Bay, WI. Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores DUTIES AND RESPONSIBILITIES: CLOUD SYSTEMS * Office 365 administration * Effectively set up new hires, process terminations, and change access as needed * Track and report licenses used to ensure adherence to corporate plan structure * Monitor Microsoft ID protection reports and take necessary action to remedy risks * Manage user access audits and partner with external auditors to review security compliance WINDOWS SYSTEMS * Manage desktop workstations and applications using Windows server-class hardware and operating systems * Proactively identify root causes and work to mitigate the cause and business impact BUDGETING & FORECASTING * Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services * Forecast monthly center and corporate Windows and Cloud Systems expense * Effectively manage millions of dollars in annual IT spend PROJECT ADMINISTRATION & SUPPORT * Focused on several medium and large-sized projects * Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures * Complete project status reports on time * Provide task-level detail for project plans * Install, configure, validate, test, and implement systems technology * Assist in the procurement of hardware and/or software and services needed to complete projects CONTRACT REVIEW * Engage with initial work for renewals or new contracts * Review contracts to verify rates, service, and coverage options * Submit contracts to the manager for legal department and IT leadership review and approval SYSTEM PERFORMANCE & PRODUCTIVITY * Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses * Implement change for efficiencies, reliability, and security to meet business needs * Participate in system monitoring and performance management * Monitor systems capacity, analyze, and participate in forecasting and recommendations * Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING * Participate in the department on-call support rotation * Support vendor, procurement, and budget management * Lead tasks as assigned by manager and/or senior leadership * Support center and corporate users by resolving daily support incidents * Maintain effective ongoing dialog with management to communicate issues and plans consistently * Prepare and maintain documentation, IT inventory, various reports, and service requests * Manage personal growth to enhance technical expertise * Perform other duties and special projects as assigned * Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud * Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact TECHNICAL SKILL ADVANCEMENT * Actively seek out learning opportunities in new technologies, programming languages, and database systems * Develop methods for applying new technologies in the IT environment * Participate in software development and the development of procedural standards * Be actively aware of new software or hardware that would advance the business MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: * A bachelor's degree in information technology is desired or equivalent experience * 7+ years of similar systems administration experience * Able to take direction, prioritize work, and manage multiple activities simultaneously * Able to work independently and as part of a team * Able to communicate across all levels of the organization, both in business areas and within IT * Able to work under the pressure of service interruptions or tight deadlines * Able to respond positively to changing and fluid priorities * Willing to share knowledge and experience with other members of the team * Strong analytical and problem-solving skills * Attention to detail * Solid planning and organizational skills * The following skills are desirable; * VBScript, Perl, PowerShell, XML, Bash, VI * Microsoft Office 365 products and services * Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors * Configuration and support of FTP/SFTP servers * Development and support of batch jobs and schedules ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: * Able to be flexible in work schedule as support for systems is required * Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours * Ability to effectively communicate at all levels within the organization through written and two-way verbal communication * Able to read and write at a high school graduate level * Able to sit or stand for extended periods of time * Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) * Able to lift 10 to 20 pounds * Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage * Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Associate Technology Systems Specialist Cost Center: 101651155 IS-Workplace Svcs Scheduled Weekly Hours: 8 Employee Type: Casual Work Shift: Casual; variable shifts (United States of America) : Job Description Summary JOB SUMMARY Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable. JOB QUALIFICATIONS EDUCATION/EXPERIENCE For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Associate's degree in computer related field preferred. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Valid Driver's License required. Must maintain a good driving record. Preferred/Optional: None Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Discover. Achieve. Succeed. #BeHere This job is REMOTE. FTE: 1.000000 Standard Hours: 40.00 Shift: Flexible 1st shift 7 am to 5 pm with an on-call rotation every 4th week Shift Details: Holidays: no Weekends: no Job Summary: The Epic Client Systems Administrator (ECSA) is responsible for assisting in the administration, maintenance, and support of Epic Client Systems servers and clients for Froedtert Health's Information Systems. Performing monthly updates and biannual upgrades using Epic Kuiper, Citrix PVS, monitoring Epic Client systems with Epic System Pulse. Work with team and Epic TS on support issues tracked in Sherlock and ServiceNow. Establish trends and capacity planning using System Pulse Analytics. Will be working with all Epic client applications but specifically assisting with current Interconnect and Hyperdrive end-point projects.. Candidates can be hired at 2 levels depending on their experience: Associate Level: A minimum of 2 years direct experience working as an Microsoft Windows Server Administrator, Citrix Virtual Apps OR VMware. In lieu of experience, formal training in one of these specialties is acceptable. Knowledge of computer/network principles at a level normally acquired through completion of an associate degree in a relevant technology field OR acquired through a combination of education and experience is required. Training : Microsoft Windows Server administration, IIS web servers, VMWare, Citrix Virtual Apps, Citrix NetScaler, Microsoft Active Directory, DNS, and a basic understanding of networking is preferred Licensure Preferred: ONE of the following certifications: Microsoft MCP or MCSA, Citrix CCA-V or CCP-V, CompTIA Server+, or vmware VCP. Career Level A minimum of 2 years direct experience working as an Epic Client Systems Administrator. Experience supporting Epic Client Systems with Microsoft Windows Servers, IIS, VMware, Citrix Virtual Apps including networking terminology and concepts, Microsoft AD, DNS, Citrix Provisioning Services (PVS), Virtual Apps, and Citrix Netscaler is preferred. EDUCATION DESCRIPTION: Knowledge of computer/network principles at a level normally acquired through completion of an associate degree in a relevant technology field OR acquired through a combination of education and experience is required. TRAINING DESCRIPTION: Microsoft Windows Server administration, IIS web servers, VMWare, Citrix Virtual Apps, Citrix NetScaler, Microsoft Active Directory, DNS, and a basic understanding of networking is preferred. SPECIAL SKILLS DESCRIPTION: Strong logical and analytical thinker. Attention to detail. Able to find root causes of problems and quickly determine efficient solutions. Can anticipate risks and mitigate in the moment. Comfortable under high-stress and exhibits poise and focus. Strong verbal and written communication skills. Fully utilizes standard required tool sets (ServiceNow, PWA, ITIL, etc). Customer service orientation and strong interpersonal skills. LICENSURE DESCRIPTION: Epic Client Systems Administrator certification is required along with ONE of the following certifications: Microsoft MCP or MCSA, Citrix CCA-V or CCP-V, CompTIA Server+, or vmware VCP. Compensation, Benefits & Perks at Froedtert Health Pay is expected to be between: (expressed as hourly) $32.54 - $55.66. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: * Paid time off * Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities * Academic Partnership with the Medical College of Wisconsin * Referral bonuses * Retirement plan - 403b * Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics * Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at ************. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at ************. We will attempt to fulfill all reasonable accommodation requests.

Job Description General Information: Job title: IT System Analyst Schedule: Full-time, 80 hours per pay period; Monday-Friday 8:00am-4:30pm Weekend Requirement: No weekends Holiday Requirement: No holidays ADDITIONAL INFORMATION: This position is required to be on-site. No remote option available. Position Summary: The IT System Analyst position supports the Mile Bluff Organization by managing and maintaining hospital systems and applications, providing end user support, and working through root cause analysis in order to resolve identified issues and concerns. The IT System Analyst analyzes system problems, outages and upgrades, maintains equipment, and communicates with staff. Position Responsibilities: Support and maintain network hardware. Support and maintain peripheral devices. Support and maintain telephony services and systems. Support and maintain various hospital applications. Communicate with vendors to maintain and resolve issues with hardware and applications. Help Desk assistance, including troubleshooting, phone calls, and training. Perform other duties as requested. Position Requirements: High School Diploma or equivalent required. 5+ years of related work experience required. Exceptional accuracy and attention to detail required. Knowledge, Skills, & Abilities Knowledge of Project Management Principles preferred. Knowledge of network infrastructure and technology and peripherals. Knowledge of network security and virtual environment. Expert proficiency with computer applications Excellent analytical, problem-solving, and teamwork skills. Self-starter with excellent interpersonal communication skills. Why Mile Bluff Medical Center? Mile Bluff Medical Center is a place where people come first. Our team is comprised of caring, patient-centered professionals serving pediatric through geriatric populations in our rural community. Our not-for-profit organization prides itself on providing state-of-the-art healthcare services, a positive work environment, and a team where employees feel valued and supported. Mile Bluff is an independent organization that offers competitive wages, great benefits and the opportunity for growth. Mile Bluff makes decisions for its employees and patients locally without relying on a large health system in another community. Mauston Location Description With a population of 4,500, Mauston maintains a small town feel while being surrounded by unique recreational and cultural experiences. Located on the Lemonweir River and next door to Wisconsin's second and fourth largest lakes, Petenwell and Castle Rock Lake, our community finds you surrounded by natural wonder, wildlife and a rich variety of outdoor recreation. Mauston is centrally located in southwestern Wisconsin on Interstate 90-94, approximately 73 miles to Madison, 140 miles to Milwaukee, and 215 miles to each Chicago and Minneapolis. Job Posted by ApplicantPro

The IT Desktop Support Analyst serves as the first point of contact for end-user technology support at Evergreen, providing Tier 1 assistance to ensure employees remain productive and supported. This role is responsible for troubleshooting and resolving hardware, software, access, and Microsoft 365 issues; executing user setup and offboarding activities; and supporting endpoint devices and collaboration technology in both remote and onsite environments. The IT Desktop Support Analyst partners closely with the IT team, and other stakeholders to escalate system-level, security-related, or non-standard requests appropriately. The IT Desktop Support Analyst actively contributes to our culture of belonging, where everyone feels welcome and supported. In addition, this person embraces Evergreen's goal of being the “Best Place to Work” through building relationships, working collaboratively, and embodying our company's values (Care Personally, Extend Grace, Be Responsive, Take Ownership, Be Transparent, Innovate). This is a hybrid role, requiring the IT Desktop Support Analyst to be onsite in our office several days per week to support office operations and in-person needs. WHAT YOU'LL DO Tier 1 End-User Support Serve as the first responder for IT incidents and service requests in alignment with Evergreen's established SLAs Resolve Tier 1 Microsoft 365 issues, including user access, licensing, email, and collaboration tools Troubleshoot hardware, software, access, and productivity issues, escalating as appropriate Support and maintain home office LAN/WLAN connectivity Support meeting room and presentation technology, including audio and Teams Room systems Log, track, and update incidents and service requests in the IT service management system in accordance with documentation standards Communicate clearly and professionally with users, providing timely updates and managing expectations Device & Asset Management Provision, configure, and support laptops, virtual desktops, peripherals, and meeting room technology in accordance with established standards Maintain accurate IT assets and license inventory Identify recurring device or application issues and recommend configuration or standardization improvements Support endpoint compliance and device health within defined security and configuration standards User Provisioning Execute user set-up and access changes, including Microsoft 365 account provisioning and license assignment, based on defined access standards Complete user offboarding activities in coordination with HR and IT Systems Administrator Escalate access exceptions or non-standard requests for review and approval Validate access requests for completeness and alignment with role requirements prior to execution. Support timely resolution of access-related issues during onboarding and role changes. Service Operations, Documentation & Escalation Create and maintain end-user documentation and self-service resources for common IT and Microsoft 365 issues Identify recurring issues and recommend processes, documentation, or automation improvements Conduct initial analysis to determine potential IT or process solutions for logged incidents or enhancements Escalate system-level, security-related, or tenant-wide Microsoft 365 issues to IT Systems Administration or Cybersecurity Engineer as appropriate Escalate data, integration, or reporting issues to the Data & Interface Engineer Support incident response communications and user updates as needed General Uphold Evergreen's mission (Create authentic partnerships that improve healthcare) and values (Care Personally, Extend Grace, Be Responsive, Take Ownership, Be Transparent, Innovate) Build strong, trust-based relationships across Evergreen and with external partners, embracing radical candor through timely feedback and recognition. Communicate clearly and respectfully in meetings, one-on-ones, and day-to-day interactions to drive alignment and shared understanding. Contribute beyond your role by serving as a subject matter expert, participating in cross-functional initiatives, and supporting company-wide programs. Enable team and organizational growth by supporting colleagues, contributing to hiring and onboarding, and improving processes, policies, and ways of working. QUALIFICATIONS Required Qualifications Candidates must be local to Madison/Middleton, WI area 2-5 years of end-user IT support experience in a hybrid or remote environment Strong hands-on experience supporting Microsoft 365, including user accounts, licensing, email, collaboration tools, and basic access troubleshooting Experience supporting endpoint devices, including laptop provisioning, peripherals, networking equipment, and audio-visual tools Microsoft administration experience including Microsoft 365, Azure Active Directory, Intune endpoint management, security, SSO, etc Ability to independently manage and resolve Tier 1 issues while knowing when to escalate to Systems Administration or Cybersecurity Strong communication and customer service skills, with the ability to explain technical issues clearly and professionally to non-technical users Ability to work independently with remote supervision while also providing hands-on, onsite support as needed Excellent interpersonal skills and the ability to handle sensitive and confidential information with professionalism and discretion Strong organizational, time-management, and prioritization skills, with high attention to detail Ability to establish and maintain effective working relationships across teams and with external vendors Preferred Qualifications Knowledge of cybersecurity best practices and experience supporting secure endpoint configurations and policy documentation Basic to intermediate experience with Microsoft PowerShell Exposure to supporting Azure Enterprise Applications and Microsoft 365 integrations in partnership with IT Systems Administration Exposure to scripting or query languages (e.g. Python, or SQL) for learning, troubleshooting, or reporting purposes Microsoft or industry certifications such as A+, Network+, Security+, MD-102, or other Microsoft 365 certifications Demonstrated interest in learning new technologies and applying them to improve user experience and support processes OTHER DUTIES Please note this job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities might change at any time with or without notice. PHYSICAL DEMANDS Prolonged periods sitting at a desk and working on a computer. Must be able to lift 15 pounds at a time. WORK HOURS Evergreen's core working hours are 9AM - 5 PM Central Time, and most of our internal meetings take place during this timeframe. SALARY $55,000+ depending on experience, in addition to bonus eligibility and a comprehensive benefits package. Commitment to Diversity, Equity, Inclusion, + Belonging Evergreen is an equal opportunity employer (EOE) committed to the full inclusion of all qualified individuals. We know our differences enrich our community and our work, and we recruit, develop, and retain talented people from a diverse candidate pool. We are proud supporters of a radically candid culture that values each person's complex identity and unique contributions to Evergreen. We base all employment decisions, including the decision to hire, promote, discipline, or discharge, on merit, performance, and business needs, and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, marital status, mental or physical disability, or other characteristics protected by local, state, or federal law. If you are a qualified person with a disability(s) who needs reasonable accommodation to apply or interview for this position, please contact careers@evergreen.partners.

SummaryThe Senior Systems Engineer will be an integral part of the SEALM (Systems Eng Application Lifecycle Management) program partnering with Information Technology (IT), modality engineering, and external vendors to support the development and deployment of the new SEALM tool (Jama connect) in GEHC. Activities include scope management, requirements development, and conversion of workflows into feature development for defect management and other additional features (ex: alarms, indicators, etc.). Creating and managing effective dashboards to show overall feature development status and highlight progress on key design, development aspects of the features will be critical. The role requires partnering with IT to lead the definition of incremental features and defining verification testing functionality as part of migration and deployment of the new tool. The role will define the training strategy for SEALM deployment (localization, piloting, customization, etc.) for the new features. The role will use subject matter expertise to support various tech councils as needed and to train, review enterprise-wide Systems Engineering (SE) initiatives, topics and concepts.Job Description Roles and Responsibilities SEALM Feature Development: As part of feature development in SEALM, work with the Program Design Leader to lead the following activities: Gather initial stakeholder inputs and existing best practice implementations across key product teams Define a draft “standard work” proposal (process definition, training package, and proposed tool configuration including formal change requests). Refer to applicable GEHC internal standards, work instructions, and external standards for guidance Identify “corner case” subset of users and verify that the new standard work or process proposal meets their needs. Use this as the initial “MVP” proposal Communicate to the broad community of all users the new standard process or work. Triage feedback received from the community into Communicate to the broad community of all users the new standard process or work. Triage feedback received from the community into 1) Must fix, gates adoption 2) Productivity improvement (to be planned 3) Nice to have…probably the team needs to migrate to new standard work. 4) Create and deploy training for each new feature. After initial deployment, monitor user requests for enhancements or changes, and iterate steps above for each request. Jama workaround definition: Work with Jama to define the list of workarounds and the business impacts. Work with Jama to manage the workaround retirement strategy. Training Definition and Deployment: Work with SEALM Design and project leads to define the training strategy for Jama feature deployment using “standard work" model. Define the tailoring strategy: how modalities customize the training (add localization and specific examples in a modular way) Define the pilot strategy that minimizes learning curve post-deployment (maximizes learning prior to official migration Systems Engineering: Generate “Digital Systems Engineering 2030 vision” a roadmap toward integrating SEALM with MBSE (Model based) and capturing industry best practices in leveraging AI to increase SE productivity. Required Qualifications Bachelor's degree in engineering or STEM discipline. Minimum 6 years of Systems engineering work experience Minimum 6 years of product development experience in engineering or physical science Minimum 3 years of experience working in ALM tools (ex: Jama, DOORS, etc.) Familiarity with industry design, regulatory, and safety standards (IEC, FDA, etc.) Proven ability to develop timely and effective solutions for challenging design problems. Working knowledge of System Engineering concepts and tools Working knowledge of software development and qualification steps Prior Program or Project management experience (Agile methodology, etc.) Desired Characteristics Master's degree in engineering or STEM discipline 10+ years of relevant engineering, manufacturing, quality, or product compliance experience Experience working in a highly regulated industry, preferably with time spent directly in product design, development, certification, testing, verification & validation activities. Familiarity with the broad GEHC product portfolio and demonstrated cross-functional and multi-product knowledge. Demonstrated experience and ability to influence and teach technical subject matter around Systems Engineering. Demonstrated ability to work within a cross-functional, global project team Ability to create long lasting relationships with stakeholders, building trust through effective communication and strong interpersonal connections. Strong influencing skills to manage change/conflicts/unforeseen events. Strong technical aptitude, including applicable engineering tools and systems. Passion for people development, and willingness to take risks. Proven mentoring and coaching abilities; demonstrated ability to motivate & inspire others. Ability to interpret, extract key elements and explain complex technical information We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

SummaryThe Senior Systems Engineer is a strategic technical leader responsible for architecting, integrating, and optimizing advanced Magnetic Resonance Imaging (MRI) systems. This role shapes the future of medical imaging by driving innovation, ensuring system excellence, and influencing product strategy. The Senior Systems Engineer leads multidisciplinary teams, mentors talent, and fosters a culture of collaboration, usability, and continuous improvement. The Senior Systems Engineer translates complex clinical needs into system-level solutions, balancing trade-offs across hardware, software, RF, gradient, and magnet subsystems. They play a critical role in defining system requirements, managing interfaces, and ensuring robust system performance throughout the product lifecycle.Job DescriptionRoles and Responsibilities System Architecture & Design: Define and evolve system-level requirements, interface specifications, and architectural frameworks for next-generation MRI platforms. Integration & Performance Optimization: Lead integration of hardware, software, RF, gradient, and magnet subsystems. Develop and apply advanced methods for performance analysis, image quality assessment, and trade-off studies. Usability Engineering: Lead usability studies, workflow analysis, and human factors engineering to ensure MRI systems are intuitive, efficient, and safe for end users. Translate usability findings into actionable system requirements and design improvements. Technical Leadership: Serve as the principal technical authority for cross-functional teams. Mentor engineers, champion best practices, and guide technical reviews and risk assessments (FMEA). Lifecycle & Compliance Management: Oversee product development from concept through commercialization and sustaining engineering. Lead system verification/validation, regulatory submissions (e.g., FDA, IEC 60601), and continuous improvement initiatives. Stakeholder Engagement: Translate clinical and customer needs into actionable system requirements. Collaborate with product management, marketing, service, and external partners to ensure product success and market relevance. Innovation & Digital Transformation: Drive adoption of emerging technologies (AI, data analytics, advanced imaging techniques) to enhance system capabilities and clinical outcomes. Required Qualifications Master's or PhD in Electrical Engineering, Biomedical Engineering, Physics, Computer Science, or a related field. Minimum 5 years of systems engineering experience in a medical imaging modality, preferably MRI. Deep understanding of imaging physics (MRI preferred), system architecture, and clinical workflows. Experience in usability engineering, human factors, or user-centered design. Proficiency with analysis, simulation, and modeling tools. Demonstrated leadership in regulatory compliance, design controls, and safety-critical systems. Proven ability to influence product strategy through technical recommendations. Broad exposure to hardware, software, and systems design, with technical depth in at least one engineering discipline (Electrical, Mechanical, or Software). Desired Characteristics Hands-on experience with MRI hardware or software development. Expertise in MRI system modeling, simulation, or performance optimization tools. Familiarity with advanced imaging techniques (e.g., diffusion, spectroscopy, functional MRI). Knowledge of signal processing and image reconstruction algorithms. Experience working in Agile or hybrid development environments. Prior involvement in clinical trials or collaboration with radiologists and technologists. Strong background in risk management for safety-critical systems. Experience with international regulatory submissions (e.g., CE Mark, MDR). Exceptional communication, analytical, and problem-solving skills. Self-starter with a proven ability to manage multiple priorities and deliver results. #LI-VS1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

The Senior Systems Engineer is a strategic technical leader responsible for architecting, integrating, and optimizing advanced Magnetic Resonance Imaging (MRI) systems. This role shapes the future of medical imaging by driving innovation, ensuring system excellence, and influencing product strategy. The Senior Systems Engineer leads multidisciplinary teams, mentors talent, and fosters a culture of collaboration, usability, and continuous improvement. The Senior Systems Engineer translates complex clinical needs into system-level solutions, balancing trade-offs across hardware, software, RF, gradient, and magnet subsystems. They play a critical role in defining system requirements, managing interfaces, and ensuring robust system performance throughout the product lifecycle. **Job Description** **Roles and Responsibilities** + System Architecture & Design: Define and evolve system-level requirements, interface specifications, and architectural frameworks for next-generation MRI platforms. + Integration & Performance Optimization: Lead integration of hardware, software, RF, gradient, and magnet subsystems. Develop and apply advanced methods for performance analysis, image quality assessment, and trade-off studies. + Usability Engineering: Lead usability studies, workflow analysis, and human factors engineering to ensure MRI systems are intuitive, efficient, and safe for end users. Translate usability findings into actionable system requirements and design improvements. + Technical Leadership: Serve as the principal technical authority for cross-functional teams. Mentor engineers, champion best practices, and guide technical reviews and risk assessments (FMEA). + Lifecycle & Compliance Management: Oversee product development from concept through commercialization and sustaining engineering. Lead system verification/validation, regulatory submissions (e.g., FDA, IEC 60601), and continuous improvement initiatives. + Stakeholder Engagement: Translate clinical and customer needs into actionable system requirements. Collaborate with product management, marketing, service, and external partners to ensure product success and market relevance. + Innovation & Digital Transformation: Drive adoption of emerging technologies (AI, data analytics, advanced imaging techniques) to enhance system capabilities and clinical outcomes. **Required Qualifications** + Master's or PhD in Electrical Engineering, Biomedical Engineering, Physics, Computer Science, or a related field. + Minimum 5 years of systems engineering experience in a medical imaging modality, preferably MRI. + Deep understanding of imaging physics (MRI preferred), system architecture, and clinical workflows. + Experience in usability engineering, human factors, or user-centered design. + Proficiency with analysis, simulation, and modeling tools. + Demonstrated leadership in regulatory compliance, design controls, and safety-critical systems. + Proven ability to influence product strategy through technical recommendations. + Broad exposure to hardware, software, and systems design, with technical depth in at least one engineering discipline (Electrical, Mechanical, or Software). **Desired Characteristics** + Hands-on experience with MRI hardware or software development. + Expertise in MRI system modeling, simulation, or performance optimization tools. + Familiarity with advanced imaging techniques (e.g., diffusion, spectroscopy, functional MRI). + Knowledge of signal processing and image reconstruction algorithms. + Experience working in Agile or hybrid development environments. + Prior involvement in clinical trials or collaboration with radiologists and technologists. + Strong background in risk management for safety-critical systems. + Experience with international regulatory submissions (e.g., CE Mark, MDR). + Exceptional communication, analytical, and problem-solving skills. + Self-starter with a proven ability to manage multiple priorities and deliver results. \#LI-VS1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** Yes

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Full-time (LTE) | Day Shift | Monday-Friday | 6-month assignment Make a lasting impact with Agrace Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a temporary EHR Analyst role that helps support meaningful, patient-centered care, this is your opportunity to make a difference! How You'll Make a Difference (Essential Functions) The Epic Analyst at Agrace must have experience supporting the Dorothy and Comfort modules within Epic, including Remote Client. The role requires familiarity with complex organizational change management and approval processes. Responsibilities include responding to end user support tickets and participating in an after-hours on-call rotation. An Epic certification in Dorothy is required; Comfort certification is preferred. Key Responsibilities Epic Builder Analyze, design, develop, build/configure/code, test, debug, and document activities to support the implementation and maintenance of the Epic platform. Facilitate the development, testing, implementation, and documentation of monthly software updates/client packs and quarterly system upgrades. Monitors Epic system for issues related to maintenance, upgrades, and implementations. Accurately check processes and tasks and ensure data integrity for assigned applications, testing to ensure new code does not impact previous version. Coordinate any shared category lists and system settings with the partner application teams. Create and maintain technical application documentation including test plans, application architecture diagrams, data flows, use cases and workflows Prioritize and implement change control to all assigned systems and modules. Perform and assist other team members in the analysis, design, configuration, testing and maintenance functions. End-user support Perform in-depth analysis of Epic workflows, applications, and systems; develop solutions to meet business requirements; compare and evaluate options; and recommend a course of action. Process, troubleshoot and log end-user issues and resolution in ticketing software. Act as a resource for client data corrections. Serve as a liaison between Infrastructure and/or vendor technical contacts. Participate in after-hours on-call rotation. Process Improvement Perform in-depth analysis of Epic workflow/application/system and develop solutions to meet business requirements, compare and evaluate options, and recommend a course of action. Uses knowledge of best practices and how areas of Epic integrate with each other to assist in performing business operational process design, reengineering and documentation for new technology. Assist with project documentation preparation. You Bring (Qualifications) Dorothy certification required; Comfort certification preferred 2 years' experience supporting Epic. Advanced experience with Remote Client build and troubleshooting, including Client Packs Advanced knowledge building Careplans and working with SmartText General knowledge and experience building Reporting Workbench Basic experience with Security Templates Ability to work effectively and cooperatively with others Strong technical aptitude and ability to research and resolve complex issues independently Ability to communicate effectively verbally and in writing Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property Benefits Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +) Generous Paid Time Off (PTO) and holiday paid time off About Agrace For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients. Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve. We foster a culture of belonging that celebrates people's uniqueness and leads to meaningful, empathetic connections. Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The Senior Systems Engineer will be an integral part of the SEALM (Systems Eng Application Lifecycle Management) program partnering with Information Technology (IT), modality engineering, and external vendors to support the development and deployment of the new SEALM tool (Jama connect) in GEHC. Activities include scope management, requirements development, and conversion of workflows into feature development for defect management and other additional features (ex: alarms, indicators, etc.). Creating and managing effective dashboards to show overall feature development status and highlight progress on key design, development aspects of the features will be critical. The role requires partnering with IT to lead the definition of incremental features and defining verification testing functionality as part of migration and deployment of the new tool. The role will define the training strategy for SEALM deployment (localization, piloting, customization, etc.) for the new features. The role will use subject matter expertise to support various tech councils as needed and to train, review enterprise-wide Systems Engineering (SE) initiatives, topics and concepts. Job Description Roles and Responsibilities SEALM Feature Development: As part of feature development in SEALM, work with the Program Design Leader to lead the following activities: * Gather initial stakeholder inputs and existing best practice implementations across key product teams * Define a draft "standard work" proposal (process definition, training package, and proposed tool configuration including formal change requests). Refer to applicable GEHC internal standards, work instructions, and external standards for guidance * Identify "corner case" subset of users and verify that the new standard work or process proposal meets their needs. Use this as the initial "MVP" proposal * Communicate to the broad community of all users the new standard process or work. Triage feedback received from the community into * Communicate to the broad community of all users the new standard process or work. Triage feedback received from the community into 1) Must fix, gates adoption 2) Productivity improvement (to be planned 3) Nice to have…probably the team needs to migrate to new standard work. 4) Create and deploy training for each new feature. After initial deployment, monitor user requests for enhancements or changes, and iterate steps above for each request. Jama workaround definition: * Work with Jama to define the list of workarounds and the business impacts. * Work with Jama to manage the workaround retirement strategy. Training Definition and Deployment: * Work with SEALM Design and project leads to define the training strategy for Jama feature deployment using "standard work" model. * Define the tailoring strategy: how modalities customize the training (add localization and specific examples in a modular way) * Define the pilot strategy that minimizes learning curve post-deployment (maximizes learning prior to official migration Systems Engineering: * Generate "Digital Systems Engineering 2030 vision" a roadmap toward integrating SEALM with MBSE (Model based) and capturing industry best practices in leveraging AI to increase SE productivity. Required Qualifications * Bachelor's degree in engineering or STEM discipline. * Minimum 6 years of Systems engineering work experience * Minimum 6 years of product development experience in engineering or physical science * Minimum 3 years of experience working in ALM tools (ex: Jama, DOORS, etc.) * Familiarity with industry design, regulatory, and safety standards (IEC, FDA, etc.) * Proven ability to develop timely and effective solutions for challenging design problems. * Working knowledge of System Engineering concepts and tools * Working knowledge of software development and qualification steps * Prior Program or Project management experience (Agile methodology, etc.) Desired Characteristics * Master's degree in engineering or STEM discipline * 10+ years of relevant engineering, manufacturing, quality, or product compliance experience * Experience working in a highly regulated industry, preferably with time spent directly in product design, development, certification, testing, verification & validation activities. * Familiarity with the broad GEHC product portfolio and demonstrated cross-functional and multi-product knowledge. * Demonstrated experience and ability to influence and teach technical subject matter around Systems Engineering. * Demonstrated ability to work within a cross-functional, global project team * Ability to create long lasting relationships with stakeholders, building trust through effective communication and strong interpersonal connections. * Strong influencing skills to manage change/conflicts/unforeseen events. * Strong technical aptitude, including applicable engineering tools and systems. * Passion for people development, and willingness to take risks. * Proven mentoring and coaching abilities; demonstrated ability to motivate & inspire others. * Ability to interpret, extract key elements and explain complex technical information We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

The Senior Systems Engineer is a strategic technical leader responsible for architecting, integrating, and optimizing advanced Magnetic Resonance Imaging (MRI) systems. This role shapes the future of medical imaging by driving innovation, ensuring system excellence, and influencing product strategy. The Senior Systems Engineer leads multidisciplinary teams, mentors talent, and fosters a culture of collaboration, usability, and continuous improvement. The Senior Systems Engineer translates complex clinical needs into system-level solutions, balancing trade-offs across hardware, software, RF, gradient, and magnet subsystems. They play a critical role in defining system requirements, managing interfaces, and ensuring robust system performance throughout the product lifecycle. Job Description Roles and Responsibilities * System Architecture & Design: Define and evolve system-level requirements, interface specifications, and architectural frameworks for next-generation MRI platforms. * Integration & Performance Optimization: Lead integration of hardware, software, RF, gradient, and magnet subsystems. Develop and apply advanced methods for performance analysis, image quality assessment, and trade-off studies. * Usability Engineering: Lead usability studies, workflow analysis, and human factors engineering to ensure MRI systems are intuitive, efficient, and safe for end users. Translate usability findings into actionable system requirements and design improvements. * Technical Leadership: Serve as the principal technical authority for cross-functional teams. Mentor engineers, champion best practices, and guide technical reviews and risk assessments (FMEA). * Lifecycle & Compliance Management: Oversee product development from concept through commercialization and sustaining engineering. Lead system verification/validation, regulatory submissions (e.g., FDA, IEC 60601), and continuous improvement initiatives. * Stakeholder Engagement: Translate clinical and customer needs into actionable system requirements. Collaborate with product management, marketing, service, and external partners to ensure product success and market relevance. * Innovation & Digital Transformation: Drive adoption of emerging technologies (AI, data analytics, advanced imaging techniques) to enhance system capabilities and clinical outcomes. Required Qualifications * Master's or PhD in Electrical Engineering, Biomedical Engineering, Physics, Computer Science, or a related field. * Minimum 5 years of systems engineering experience in a medical imaging modality, preferably MRI. * Deep understanding of imaging physics (MRI preferred), system architecture, and clinical workflows. * Experience in usability engineering, human factors, or user-centered design. * Proficiency with analysis, simulation, and modeling tools. * Demonstrated leadership in regulatory compliance, design controls, and safety-critical systems. * Proven ability to influence product strategy through technical recommendations. * Broad exposure to hardware, software, and systems design, with technical depth in at least one engineering discipline (Electrical, Mechanical, or Software). Desired Characteristics * Hands-on experience with MRI hardware or software development. * Expertise in MRI system modeling, simulation, or performance optimization tools. * Familiarity with advanced imaging techniques (e.g., diffusion, spectroscopy, functional MRI). * Knowledge of signal processing and image reconstruction algorithms. * Experience working in Agile or hybrid development environments. * Prior involvement in clinical trials or collaboration with radiologists and technologists. * Strong background in risk management for safety-critical systems. * Experience with international regulatory submissions (e.g., CE Mark, MDR). * Exceptional communication, analytical, and problem-solving skills. * Self-starter with a proven ability to manage multiple priorities and deliver results. #LI-VS1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

**Careers With Purpose** **Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.** **Facility:** Marsh Clin Info Svc **Location:** Marshfield, WI **Address:** 1701 N Fig Ave, Marshfield, WI 54449, USA **Shift:** 8 Hours - Day Shifts **Job Schedule:** Full time **Weekly Hours:** 40.00 **Salary Range:** $40.00 - $66.00 **Pay Info:** Pay starts at $40 and increases according to years of applicable experience. **Job Summary** The Senior Identity Systems Engineer is responsible for designing, implementing, and securing enterprise identity and access management infrastructure that enables reliable authentication, authorization, and access management across hybrid environments. Engineers in this family ensure that users, systems, and applications are authenticated, authorized, and protected in alignment with security standards, regulatory requirements, and business needs. The Senior Identity Systems Engineer is an advanced technical role responsible for designing, implementing, and optimizing enterprise identity infrastructure across on-premises and cloud environments. This position leads the architecture of domain topologies, forest structures, and global replication, while ensuring hybrid identity solutions provide seamless sign-in experiences across platforms. The engineer drives the adoption of modern authentication protocols such as Kerberos, OAuth, OpenID Connect, and SAML, and leads initiatives around just-in-time access, privileged session monitoring, and automated access governance. Responsibilities include integrating systems through API calls (REST, SOAP, JSON), managing enterprise PKI and certificate lifecycles, enforcing security baselines via Group Policy, and ensuring compliance with regulatory frameworks such as SOX, HIPAA, and GDPR. In addition to technical execution, the Senior Identity Systems Engineer plays a mentoring role, guiding junior engineers in best practices and fostering team knowledge growth. With a focus on innovation and automation, this role ensures that the organization's identity services remain secure, resilient, and aligned with modern zero trust principles and evolving business needs. This role requires deep technical expertise in Active Directory, Entra ID, authentication protocols, Identity Governance Administration (IGA), Privileged Access Management (PAM) and PKI with a strong focus on information security, compliance, strong problem-solving skills, a security-first mindset, and least-privilege enforcement. The Senior Identity Systems Engineer ensures the organization's identity platforms are resilient, scalable, and secure to support business operations and protect sensitive data. The Senior Identity Systems Engineer will work closely with cross-functional IT, application, and security teams to ensure alignment with business objectives, regulatory requirements, and industry best practices. **Qualifications** Bachelor's degree required, in lieu of education, leadership may consider an Associate's Degree plus 3 years of applicable experience in computer science or related field. Minimum of 3-4 years applicable work experience required. Including but not limited to: * Supporting Active Directory, Domain Services, Hybrid Identities, & Entra ID * Implementing SSO/MFA workflows using SAML 2.0 and/or OIDC * Maintaining Public Key Infrastructure (PKI) * Supporting Identity Lifecycle & Access Governance workflows and technical integrations * Implementation of information security standards and procedures including HIPAA and PCI Security Certifications (CISSP, CISA, CISM, Security+, CEH, etc.) are highly desired. **Benefits** Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. **Req Number:** R-0245402 **Job Function:** Information Technology **Featured:** No

SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No