Customer Representative jobs at Chelsea Groton Bank - 44 jobs

Customer Care Specialist (NE-8) Chelsea Groton is looking to hire motivated and dynamic individual for our Customer Care Center. The Customer Care Specialist assists our customers by phone, chat, and video. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a professional manner through our various digital channels. Become a member of a positive, versatile and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community. Responsibilities and Requirements vary based on job level. Expectations include: Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATM's (ITM's) and the suite of services offered through our online and mobile channels. Responds to Customer needs and questions regarding the operation of accounts, access to services, and adding or reducing service features on various accounts. Recommends creative and customized solutions and follows through to completion. Serves internal and external customers in a professional, courteous, and efficient manner through prompt handling of all transactions via phone or virtually through our video experiences. Establishes deposit accounts and conducts banking transactions virtually through video channels. Why Choose Chelsea? The Bank has been named a Top Workplace in Connecticut since 2016. And with good reason! Our team members are encouraged and empowered to be better, go further, and help others. And there are lots of other perks too - competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities for all team members, and more! Several members of the Bank's team have been recognized in our industry and throughout the community by earning awards such as the Connecticut Bankers Association New Leaders in Banking, ICBA Forty Under 40, The Day Forty Under 40, Banking New England Women of FIRE, and more. At Chelsea Groton, we don't just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too. Apply today to join a company named Best Bank by The Day (2015 - present), Top Workplace by the Hartford Courant (2016 - present), and one of Forbes Best-In-State Banks (2021, 2022)! Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.

ConnectPay offers online payroll solutions and is committed to providing first-name-basis service and technology-first innovation. ConnectPay has steadily built a reputation as a flexible and responsive resource for all of its clients with a complete suite of solutions that make growing your business easier. Today, thousands of small and mid-sized businesses use ConnectPay to process payroll, automate taxes, and integrate data. And every single one of them is able to leverage ConnectPay's services and resources while remaining connected to their own independent brokers and advisors. Our customers trust us to make their core business activities simpler, and we trust them to choose the best and brightest brokers for their unique needs. Mutual trust is a beautiful thing. With offices outside Boston, Detroit and in Fairfield, we are among the fastest growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company. To learn more visit ********************* Job Description Join our dynamic startup, recently named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided. Key Responsibilities: Review and process payroll across multiple states. Maintain meticulous attention to detail, accurately complete tasks under deadline. Update and maintain CRM system. Initiate ongoing client enrollment, education and onboarding. Effectively handle in-bound calls in a timely and friendly manner. Maintain confidentiality and acting with integrity while handling sensitive information. Perform other duties as assigned. Qualifications: Ability to work with web-based applications. Excellent organizational and time management skills. Articulate communicator in a variety of settings. Extraordinary attitude with client service orientation. Ability to prioritize information by analyzing critical issues and drawing accurate conclusions. Act with professionalism and urgency. Operate a 10-key with speed and accuracy. Knowledge of bookkeeping or payroll functions helpful. Payroll Certification (FPC or CPP) a plus. Associate's degree or equivalent. Additional Information ConnectPay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.

ConnectPay offers online payroll solutions and is committed to providing first-name-basis service and technology-first innovation. ConnectPay has steadily built a reputation as a flexible and responsive resource for all of its clients with a complete suite of solutions that make growing your business easier. Today, thousands of small and mid-sized businesses use ConnectPay to process payroll, automate taxes, and integrate data. And every single one of them is able to leverage ConnectPay's services and resources while remaining connected to their own independent brokers and advisors. Our customers trust us to make their core business activities simpler, and we trust them to choose the best and brightest brokers for their unique needs. Mutual trust is a beautiful thing. With offices outside Boston, Detroit and in Fairfield, we are among the fastest growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company. To learn more visit ********************* Job Description Join our dynamic startup, recently named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided. Key Responsibilities: Review and process payroll across multiple states. Maintain meticulous attention to detail, accurately complete tasks under deadline. Update and maintain CRM system. Initiate ongoing client enrollment, education and onboarding. Effectively handle in-bound calls in a timely and friendly manner. Maintain confidentiality and acting with integrity while handling sensitive information. Perform other duties as assigned. Qualifications: Ability to work with web-based applications. Excellent organizational and time management skills. Articulate communicator in a variety of settings. Extraordinary attitude with client service orientation. Ability to prioritize information by analyzing critical issues and drawing accurate conclusions. Act with professionalism and urgency. Operate a 10-key with speed and accuracy. Knowledge of bookkeeping or payroll functions helpful. Payroll Certification (FPC or CPP) a plus. Associate's degree or equivalent. Additional Information ConnectPay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.

Full-time | Monday-Friday, 9:30 AM-6:00 PM Rotating weekend day (Saturday or Sunday) 9:00 AM-5:00 PM Schedule subject to change based on business needs. Contact Center Hours: Monday-Friday: 6:00 AM-9:00 PM/ Saturday & Sunday: 9:00 AM-5:00 PM 🏢 Work Arrangement: First 6 months: 100% on-site After 6 months: Hybrid (based on successful performance) 💵 Pay: $22-$25 per hour (based on experience) Why M&T? We've become one of the nation's strongest banks by knowing what matters most to our customers - and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you. About the Role As a Contact Center Service Representative, you'll be the voice of M&T Bank-delivering exceptional service during inbound and outbound customer interactions. You'll respond to inquiries about our products and services and provide solutions across various business lines. What We Offer Paid training Monday - Friday 9:30am to 6:00pm for several weeks Overtime and Shift Differential Paid Time Off Health Care Benefits Retirement Savings Plan Tuition Reimbursement Professional Development Contact Center Hours of Operation Monday-Friday: 6:00 AM-9:00 PM Saturday & Sunday: 9:00 AM-5:00 PM What You'll Do? Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services. Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution. Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Who Do We Need? Minimum Qualifications: High school diploma or equivalent (GED) At least 6 months of proven experience in sales, service, or a related field Strong communication and telephone skills Good organizational and time management abilities Basic familiarity with personal computers Proven problem-solving skills Understanding of customer service principles and their role in relationship-building Preferred Qualifications: Minimum of 1 year's customer service, sales or related experience Familiarity with Contact Center systems Experience functioning in a fast-paced environment Ready to Make a Difference? Apply today and become part of a team that puts people first. #LI-111 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.54 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

**Contact Center Service Representative** **** **Schedule:** **Full-time | Monday-Friday, 9:30 AM-6:00 PM** **Rotating weekend day (Saturday or Sunday) 9:00 AM-5:00 PM** **_Schedule subject to change based on business needs._** **Contact Center Hours:** **Monday-Friday: 6:00 AM-9:00 PM/ Saturday & Sunday: 9:00 AM-5:00 PM** **** **Work Arrangement:** + **First 6 months:** 100% on-site + **After 6 months:** Hybrid (based on successful performance) **** **Pay:** **$22-$25 per hour (based on experience)** **Why M&T?** We've become one of the nation's strongest banks by knowing what matters most to our customers - and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you. **About the Role** As a Contact Center Service Representative, you'll be the voice of M&T Bank-delivering exceptional service during inbound and outbound customer interactions. You'll respond to inquiries about our products and services and provide solutions across various business lines. **What We Offer** + Paid training Monday - Friday 9:30am to 6:00pm for several weeks + Overtime and Shift Differential + Paid Time Off + Health Care Benefits + Retirement Savings Plan + Tuition Reimbursement + Professional Development **Contact Center Hours of Operation** + **Monday-Friday:** 6:00 AM-9:00 PM + **Saturday & Sunday:** 9:00 AM-5:00 PM **What You'll Do?** + Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services. + Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. + Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution. + Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. + Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. **Who Do We Need?** **Minimum Qualifications:** + High school diploma or equivalent (GED) + At least 6 months of proven experience in sales, service, or a related field + Strong communication and telephone skills + Good organizational and time management abilities + Basic familiarity with personal computers + Proven problem-solving skills + Understanding of customer service principles and their role in relationship-building **Preferred Qualifications:** + Minimum of 1 year's customer service, sales or related experience + Familiarity with Contact Center systems + Experience functioning in a fast-paced environment **Ready to Make a Difference?** **Apply today and become part of a team that puts people first.** **\#LI-111** M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.54 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Responsible for servicing customers on contractual policy change and disbursement requests; requires knowledge of company products, the ability to interpret policy provisions, and knowledge of administrative procedures; provides back-up support to call center, as needed. Key Accountabilities + Responsible for completing semi-routine policy contract changes and disbursements. + Apply knowledge of products, regulatory requirements and policy provisions in order to research and resolve customer requests and inquiries. + Enter semi-routine client/customer updates into the appropriate system with moderate supervision. + May provide back up support to Call Center. + Collaborates with internal partners to reach resolution Minimum Requirements + High School Diploma or GED with 2 - 4 years of related experience. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $22.00 - $31.79 per hour The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay - $20/hourly We are hiring for the **March** Class! Training starts **March 16th, 2026** **Shifts:** Schedules currently available between 9:00 AM and 12:00 AM CT. **Basic Qualifications** + High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/Experience** + Effective problem-solving and negotiation skills + Ability to navigate multiple computer systems, applications, and utilize search tools to find information + Proven time management skills and ability to multitask + Experience interacting positively with unsatisfied customers + Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies + Proficient computer navigation skills using a variety of software packages including Microsoft Office applications This is a **remote position** with preference for candidates residing near the following hubs: + Cincinnati, OH + Milwaukee, WI + Fargo, ND + Knoxville, TN + Twin Cities, MN + St. Louis, MO + Owensboro, KY + Atlanta, GA + Charlotte, NC + Oshkosh, WI + Dallas, TX + Phoenix/Tempe, AZ + Portland, OR **Location expectations** This role is designated as U.S. home-based remote. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here (************************************************* . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**

The primary purpose of the Customer Service Representative I - Bilingual is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer's preferred language. Essential Duties and Responsibilities Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments. Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. Completes follow-up tasks to ensure customer satisfaction and resolution. Miscellaneous duties as assigned. Position Requirements Education High school diploma or equivalent required Experience General call center experience preferred Experience with loan servicing a plus Experience using specified second language in a professional capacity is preferred. Language testing may be required. Functional/Technical Skills Effective verbal and written communication skills in both English and specified second language. Strong customer service skills Ability to problem-solving Ability to work in a fast-paced environment Ability to multi-task and manage time effectively Working knowledge of Microsoft Windows applications Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Full-time Description The Card Services Specialist is responsible for supporting the Bank's debit card program, researching Card related issues, providing quality control for Card activities reported and performing related maintenance as needed. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. Primary Accountabilities / Responsibilities: Review daily reports associated with debit card activity including but not limited to potential fraud risk, compromises, reissues, and maintenance performed, and perform any additional maintenance and/or account adjustments necessary to address or resolve any issues or inquiries. Assist internal bank personnel with questions related to various card activity and/or status, (hot card, etc.) Monitor reports of ATM dispense errors and process GL and customer account entries as indicated by branch ATM audit results. Completes all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines. Maintains all required training and certification necessary to support Card Services and other TSB Payment Operations activities Reconcile ATM general ledger account on a daily basis according to department procedures. Monitor status of card transaction disputes to reconcile associated general ledger accounts. Compile supporting documentation for monthly write-off general ledger account. Acts as the primary escalation point for related questions and issues, working with vendor partners when necessary to achieve resolution. Assists with documenting new procedures and/or updating existing procedures, updating related internal controls as needed. Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements. Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout. Cross trained on additional Payment Operations functions to maximize department capacity and coverage Performs related and unrelated duties as may be required. Requirements Position Requirements: The qualified applicant will be a subject matter expert on Regulation E and TSB's requirements for compliance. Previous experience with Fiserv card systems and thorough knowledge of how card transactions flow through the system is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position's responsibilities. Competencies Required: Customer Focus Results Oriented Adaptability Collaboration Communication Composure Innovation Self-Development Work Environment/Physical Demands/Condition Requirements: Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. Equipment Used: General office equipment: Computer, Telephone, Mobile devices Compliance: Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. Information Security: Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank's security culture. Responsible for maintaining confidentiality of all sensitive information. Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A. EOE/AA/D/V Torrington Savings Bank is a drug free workplace.

Full-time Description The Digital Services Specialist is responsible for supporting the Bank's digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank personnel, performs daily operational activities primarily related to customer access and use of digital services, and helps to troubleshoot customer issues reported for the digital services platforms. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. Primary Accountabilities / Responsibilities: Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access. Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality. Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account. Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services. Review checks deposited remotely through the Bank's mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check. Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller. Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements. Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid. Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact. Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention. Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application. For each eOpen account opened, review the associated Driver's License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi. Act as back-up for Treasury Services activities related to business customers' access to digital services. Create/update procedures as needed. Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements. Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines. Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout. Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities. Performs related and unrelated duties as may be required. Requirements Position Requirements: The qualified applicant will have previous banking experience with detailed knowledge of digital banking features and functionality, mobile deposit services, and Consumer and Business banking relationships. Personal experience with online banking, online payments, and mobile deposits is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position's responsibilities. Competencies Required: Customer Focus Results Oriented Adaptability Collaboration Communication Composure Innovation Self-Development Work Environment/Physical Demands/Condition Requirements: Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. Equipment Used: General office equipment: Computer, Telephone, Mobile devices Compliance: Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. Information Security: Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank's security culture. Responsible for maintaining confidentiality of all sensitive information. Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A. EOE/AA/D/V Torrington Savings Bank is a drug free workplace.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Are you someone who loves helping people, thrives on energy, and takes pride in providing top-tier service? McCue Mortgage is looking for a Mortgage Servicing Administrator to join our high-energy, customer-first Loan Administration team! This role is perfect for someone who enjoys speaking with people, solving problems, has exceptional attention to detail and stays organizedall while keeping a positive, can-do attitude every day. What Youll Do: Be the friendly voice of McCue Mortgageanswering and making calls to help customers resolve payment or account questions Manage email and phone support for customers, including delinquent and current borrowers Process payments, balance deposits, and support the escrow account lifecycle (taxes, insurance, etc.) Prepare mortgage payoff requests, year-end statements, and other key documents Support customer education on escrow analyses and 1098/1099 forms Coordinate with attorneys, investors, and insurers as needed What Were Looking For: A positive, energetic personality with a love for people and problem-solving A background in customer serviceespecially phone-based serviceis a big plus! Strong computer skills are required including proficiency with Outlook, PDF tools, and the ability to learn and navigate various software systems Prior mortgage/loan servicing or banking experience is helpful, but not required A high school diploma is required; associates or bachelors degree is a plus Job Details: Full-time | Monday Friday (37.5 hours/week) In-office only (no remote work) Occasional late evening or weekend hours may be required Bonus Points: Knowledge of FNMA, FHLMC, FHA, or VA servicing Experience with insurance claims and mortgage documents Why Join McCue Mortgage? At McCue, we believe in fostering a supportive and engaging workplace where people enjoy coming to work. Were a local, well-respected mortgage lender with a long history of customer care and a commitment to helping our team grow.

Join a collaborative, customer-first team that helps our community members with everyday banking. This role offers consistent work, paid training, and opportunities to grow your skills in customer service, problem solving, and digital banking support-all within a supportive environment where accuracy and professionalism are valued. Education and/or Experience 2+ years of experience in a call center/sales or customer service environment and/or in a financial/banking environment. High school diploma or equivalent. Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users. Ability to troubleshoot and resolve advanced technical issues for end users. Strong organizational skills and attention to detail. Ability to work well under pressure in a fast-paced environment while exercising patience. Ability to effectively communicate both verbally with other employees and outside entities with an empathetic attitude. Essential Functions: Delivers outstanding service to both internal and external customers that meets or exceeds the Bank's service goals. Responsible for performing a broad variety of customer requests received over the phone and internet. Provides information relative to The Bank's accounts, products and services, and processes requests within scope of knowledge and authority. Identifies cross-sell opportunities and cross-sells products and services to new and existing customers. Resolves customer requests and questions promptly, courteously and professionally. Provides an excellent customer experience by relating well to the customer, thinking and exercising sound judgment and acting responsibly in the customer's and Banks best interests. Verifies specific customer information to ensure accurate transaction processing and to prevent the misuse or intentional fraud of this delivery system. Assists customers with financial planning by making referrals to wealth management Assists callers with loan inquiries and rate information. Makes referrals to branches. Maintains record of all calls, sales and other necessary data for report generation and follow through. Responsible for end of day balancing and other operational tasks as business needs dictate. Performs other related duties as assigned. Physical Demands and Condition Requirements: General office environment. Requires standing and/or sitting for extended periods of time. Equipment Used: General office equipment, i.e., calculator, photocopier, etc. Computer ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Join a collaborative, customer-first team that helps our community members with everyday banking. This role offers consistent work, paid training, and opportunities to grow your skills in customer service, problem solving, and digital banking support-all within a supportive environment where accuracy and professionalism are valued. Education and/or Experience 2+ years of experience in a call center/sales or customer service environment and/or in a financial/banking environment. High school diploma or equivalent. Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users. Ability to troubleshoot and resolve advanced technical issues for end users. Strong organizational skills and attention to detail. Ability to work well under pressure in a fast-paced environment while exercising patience. Ability to effectively communicate both verbally with other employees and outside entities with an empathetic attitude. Essential Functions: Delivers outstanding service to both internal and external customers that meets or exceeds the Bank's service goals. Responsible for performing a broad variety of customer requests received over the phone and internet. Provides information relative to The Bank's accounts, products and services, and processes requests within scope of knowledge and authority. Identifies cross-sell opportunities and cross-sells products and services to new and existing customers. Resolves customer requests and questions promptly, courteously and professionally. Provides an excellent customer experience by relating well to the customer, thinking and exercising sound judgment and acting responsibly in the customer's and Banks best interests. Verifies specific customer information to ensure accurate transaction processing and to prevent the misuse or intentional fraud of this delivery system. Assists customers with financial planning by making referrals to wealth management Assists callers with loan inquiries and rate information. Makes referrals to branches. Maintains record of all calls, sales and other necessary data for report generation and follow through. Responsible for end of day balancing and other operational tasks as business needs dictate. Performs other related duties as assigned. Physical Demands and Condition Requirements: General office environment. Requires standing and/or sitting for extended periods of time. Equipment Used: General office equipment, i.e., calculator, photocopier, etc. Computer ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Customer Care Specialist (NE-8) Chelsea Groton is looking to hire motivated and dynamic individual for our Customer Care Center. The Customer Care Specialist assists our customers by phone, chat, and video. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a professional manner through our various digital channels. Become a member of a positive, versatile and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community. Responsibilities and Requirements vary based on job level . Expectations include: Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATM's (ITM's) and the suite of services offered through our online and mobile channels. Responds to Customer needs and questions regarding the operation of accounts, access to services, and adding or reducing service features on various accounts. Recommends creative and customized solutions and follows through to completion. Serves internal and external customers in a professional, courteous, and efficient manner through prompt handling of all transactions via phone or virtually through our video experiences. Establishes deposit accounts and conducts banking transactions virtually through video channels. Why Choose Chelsea? The Bank has been named a Top Workplace in Connecticut since 2016. And with good reason! Our team members are encouraged and empowered to be better, go further, and help others. And there are lots of other perks too - competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities for all team members, and more! Several members of the Bank's team have been recognized in our industry and throughout the community by earning awards such as the Connecticut Bankers Association New Leaders in Banking , ICBA Forty Under 40 , The Day Forty Under 40 , Banking New England Women of FIRE , and more. At Chelsea Groton, we don't just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too. Apply today to join a company named Best Bank by The Day (2015 - present), Top Workplace by the Hartford Courant (2016 - present), and one of Forbes Best-In-State Banks (2021, 2022)! Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.

Sr Spec Customer Experience - MQ08CE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Senior Specialist, Customer Experience Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team. Reporting to the Director of CX for Small Business, you'll use your passion for problem-solving to enhance agent and customer experiences while supporting all aspects of the program, including developing voice of the customer insights and creating and implementing customer experiences to improve customer retention. This role will have a Hybrid work arrangement, with the expectation of working in the Hartford, CT office 3 days a week (Tuesday through Thursday). Responsibilities: + Measure, monitor, report, and analyze health metrics : Identify trends and insights to develop action plans from agent and customer signals to enhance the customer experience. Collaborate closely with the Director of CX. + Utilize the Voice of Customer platform : Analyze and present data, identify themes, and facilitate an organizational understanding of the current and desired customer and agent experience. + Leverage data analytics : Interpret VoC data in partnership with Small Business Analytics and reporting, identify key performance indicators (KPIs), and provide actionable insights to drive business decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to impact business outcomes. + Support Enterprise and Line of Business CX projects : This includes project management (scope, timeline, costs, risks/issues), change management (communication and training planning and execution), and partnering with technology teams to deploy new or improved customer listening posts. + Partner with Enterprise CX team and Agile team : Gather business requirements and quantify CX benefits related to program enhancements as part of the Agile prioritization process. + Ensure ongoing utilization of VoC feedback : Ensure compliance with the closed-loop process. + Analyze customer feedback : Conduct periodic analyses to influence operational and digital improvements. + Evaluate and maintain Text Analytics rule-based topic sets : Ensure coverage and accuracy. + Provide continuing education on VoC system and CX strategy : Train Service, Product, Underwriting, and Premium Audit teams. Ensure proper customer outreach and adherence to processes on a consistent basis. Qualifications: + 3+ years of experience in a corporate environment with customer experience or customer-oriented roles (e.g., Customer Data and Analytics, Customer Feedback, Customer Service). + Experience as a project manager and/or marketing specialist preferred. + Proficiency in data analytics tools : Experience with Excel, Tableau and AWS/Amazon Connect, is highly desirable. + Demonstrable experience translating business objectives into tangible plans, actions, and results. + Creative thinker and problem solver : Well-organized and extremely detail oriented. Ability to manage multiple assignments and adapt to changing priorities. Intrinsically motivated to act with a sense of urgency. Desired Traits: + Project management leadership : Ability to manage multiple projects/work-streams and identify intersections and implications. + Intellectual curiosity and discipline : Use data to drive objectives, priorities, and results. + Collaborative and strong partnership builder : Appreciate leveraging a variety of skill sets to achieve goals. + Comfortable with reasonable ambiguity : Identify its sources and drive appropriate clarity. + Excellent written and verbal communication skills : Understand audiences, tailor messages, and influence outcomes. + Collaborative style : Focus on engaging with the right resources and skills, regardless of their location. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $74,400 - $111,600 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (************************************* | Our Culture (******************************************************* | What It's Like to Work Here (************************************************** | Perks & Benefits (********************************************* Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day. About Us (************************************* Our Culture What It's Like to Work Here (************************************************** Perks & Benefits Legal Notice (***************************************** Accessibility Statement Producer Compensation (************************************************** EEO Privacy Policy (************************************************** California Privacy Policy Your California Privacy Choices (****************************************************** International Privacy Policy Canadian Privacy Policy (**************************************************** Unincorporated Areas of LA County, CA (Applicant Information) MA Applicant Notice (******************************************** Hartford India Prospective Personnel Privacy Notice

Sr Spec Customer Experience - MQ08CE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Senior Specialist, Customer Experience Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team. Reporting to the Director of CX for Small Business, you'll use your passion for problem-solving to enhance agent and customer experiences while supporting all aspects of the program, including developing voice of the customer insights and creating and implementing customer experiences to improve customer retention. This role will have a Hybrid work arrangement, with the expectation of working in the Hartford, CT office 3 days a week (Tuesday through Thursday). Responsibilities: Measure, monitor, report, and analyze health metrics: Identify trends and insights to develop action plans from agent and customer signals to enhance the customer experience. Collaborate closely with the Director of CX. Utilize the Voice of Customer platform: Analyze and present data, identify themes, and facilitate an organizational understanding of the current and desired customer and agent experience. Leverage data analytics: Interpret VoC data in partnership with Small Business Analytics and reporting, identify key performance indicators (KPIs), and provide actionable insights to drive business decisions. Develop CX-related projects and pilots: Put VOC insights into action to leverage your analysis to impact business outcomes. Support Enterprise and Line of Business CX projects: This includes project management (scope, timeline, costs, risks/issues), change management (communication and training planning and execution), and partnering with technology teams to deploy new or improved customer listening posts. Partner with Enterprise CX team and Agile team: Gather business requirements and quantify CX benefits related to program enhancements as part of the Agile prioritization process. Ensure ongoing utilization of VoC feedback: Ensure compliance with the closed-loop process. Analyze customer feedback: Conduct periodic analyses to influence operational and digital improvements. Evaluate and maintain Text Analytics rule-based topic sets: Ensure coverage and accuracy. Provide continuing education on VoC system and CX strategy: Train Service, Product, Underwriting, and Premium Audit teams. Ensure proper customer outreach and adherence to processes on a consistent basis. Qualifications: 3+ years of experience in a corporate environment with customer experience or customer-oriented roles (e.g., Customer Data and Analytics, Customer Feedback, Customer Service). Experience as a project manager and/or marketing specialist preferred. Proficiency in data analytics tools: Experience with Excel, Tableau and AWS/Amazon Connect, is highly desirable. Demonstrable experience translating business objectives into tangible plans, actions, and results. Creative thinker and problem solver: Well-organized and extremely detail oriented. Ability to manage multiple assignments and adapt to changing priorities. Intrinsically motivated to act with a sense of urgency. Desired Traits: Project management leadership: Ability to manage multiple projects/work-streams and identify intersections and implications. Intellectual curiosity and discipline: Use data to drive objectives, priorities, and results. Collaborative and strong partnership builder: Appreciate leveraging a variety of skill sets to achieve goals. Comfortable with reasonable ambiguity: Identify its sources and drive appropriate clarity. Excellent written and verbal communication skills: Understand audiences, tailor messages, and influence outcomes. Collaborative style: Focus on engaging with the right resources and skills, regardless of their location. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $74,400 - $111,600 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

Full-time Description Process various Customer Service transactions accurately and efficiently while servicing customers in a friendly and professional manner. Provide excellent customer service by executing branch operations and customer service functions. Primary Accountabilities / Responsibilities: Accurately process various teller transactions, including but not limited to: Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer's Checks, redeem US Savings Bonds Answer basic customer queries Handle cash and run/balance a cashbox Use TCR (Cash Recycler) Assists in achieving Branch goals through sales, referrals, and retention of account relationships and excellent customer service Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions Ability to open basic deposit accounts Comply with all regulatory requirements, including accurate completion of CTR's Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.) Comply with established policies, procedures and work ethics Ability to balance Vault & ATM May be assigned as the Branch Operations designee Perform other duties as assigned Requirements Knowledge/Skill Requirements: At least one year Retail Banking experience Knowledge of Branch Operations preferred Effective listener and communicator Ability to problem-solve Ability to handle money and recall details of transaction services Ability to precisely follow policies and procedures and seek out assistance as needed Competencies Required: Customer Focus Results Oriented Adaptability Collaboration Communication Composure Innovation Self-Development Work Environment/Physical Demands/Condition Requirements: Busy office environment, with moderate noise: computers, printers, phones, and light traffic. Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the workday. Movement is required between workstations, offices, vaults, lobby, etc. Must be able to see computer screen and read documents. Ability to lift 10 lbs. Ability to multitask. Ability to travel to other Bank offices and branches, offsite meetings, company related functions, etc. with short notices. Equipment Used: General office equipment: Computer, Telephone, Mobile devices, Scanner Compliance: Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. Information Security: Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank's security culture. Responsible for maintaining confidentiality of all sensitive information. Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A. EOE/AA/D/V Torrington Savings Bank is a drug free workplace.

Job DescriptionDescription: Process various Customer Service transactions accurately and efficiently while servicing customers in a friendly and professional manner. Provide excellent customer service by executing branch operations and customer service functions. Primary Accountabilities / Responsibilities: Accurately process various teller transactions, including but not limited to: Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer's Checks, redeem US Savings Bonds Answer basic customer queries Handle cash and run/balance a cashbox Use TCR (Cash Recycler) Assists in achieving Branch goals through sales, referrals, and retention of account relationships and excellent customer service Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions Ability to open basic deposit accounts Comply with all regulatory requirements, including accurate completion of CTR's Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.) Comply with established policies, procedures and work ethics Ability to balance Vault & ATM May be assigned as the Branch Operations designee Perform other duties as assigned Requirements: Knowledge/Skill Requirements: At least one year Retail Banking experience Knowledge of Branch Operations preferred Effective listener and communicator Ability to problem-solve Ability to handle money and recall details of transaction services Ability to precisely follow policies and procedures and seek out assistance as needed Competencies Required: Customer Focus Results Oriented Adaptability Collaboration Communication Composure Innovation Self-Development Work Environment/Physical Demands/Condition Requirements: Busy office environment, with moderate noise: computers, printers, phones, and light traffic. Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the workday. Movement is required between workstations, offices, vaults, lobby, etc. Must be able to see computer screen and read documents. Ability to lift 10 lbs. Ability to multitask. Ability to travel to other Bank offices and branches, offsite meetings, company related functions, etc. with short notices. Equipment Used: General office equipment: Computer, Telephone, Mobile devices, Scanner Compliance: Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. Information Security: Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank's security culture. Responsible for maintaining confidentiality of all sensitive information. Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A. EOE/AA/D/V Torrington Savings Bank is a drug free workplace.

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Part-Time, with Saturdays Required. Compensation: $16.35 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy