Service Specialist jobs at Chenega

Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the master resource schedule to ensure availability data is accurate across the department. This is an operational delivery role designed for someone who excels at process execution, financial tracking, and logistics. It serves as an excellent entry point into the Client Experience team with opportunities for future growth. Responsibilities: Project Management: Small Engagements & T&M • Serve as the primary Project Manager for a portfolio of small, transactional engagements (e.g. T&M blocks, staff augmentation, and hardware deployments). • Manage the administrative lifecycle of these projects from setup to close-out. • Review and approve time entries against project codes to ensure billing accuracy. • Track project burn rates and budgets to prevent overages. • Coordinate scheduling and dispatch for engineers assigned to these engagements. Client Support: • Act as the service-based primary point of contact for a defined list of small recurring service accounts. • Manage standard service renewals and handle routine client inquiries. • Execute standard client outreach (e.g. quarterly email check-ins) to maintain account health. • Triaging incoming client requests and routing them to the appropriate technical teams. Resource Scheduling: • Maintain the master resource schedule for the delivery organization. • Update resource availability based on time-off requests and project allocations. • Verify resource availability before assignments are made to ensure schedule accuracy. • Provide availability reports to management to assist with capacity planning. Other duties as assigned. Qualifications: • 2+ years of experience in project coordination, scheduling, or operations, preferably in an IT or Managed Services environment. • Experience with PSA (Professional Services Automation) tools is required (Experience with Certinia/Financial Force and Salesforce is highly preferred). • Strong proficiency in Microsoft Excel (filtering, VLOOKUPs, Pivot tables) and Office 365. • Ability to manage high volumes of small tasks without losing track of details. • Strong written and verbal communication skills. Physical Requirements: • Prolonged periods sitting at a desk and working on the computer. • Occasional lifting, pushing, pulling up to 15 lbs. • Hybrid position - in office and remote workdays. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site. Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit ***************** Position Summary: The Field Service Specialist is responsible for providing technical support, installation, maintenance, and repair of Ergotron equipment at customer site. This role requires strong technical skills, excellent customer service, and the ability to troubleshoot and resolve issues in a timely manner. The specialist will work closely with customers to ensure optimal performance and satisfaction with all Ergotron branded products. Position Responsibilities: Perform on-site installations, maintenance, and repairs of Ergotron equipment. Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality. Fullfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance. Document service visits, including repairs performed and parts used, in the company's service management system. Maintain timely and accurate expense reporting and submissions. Respond to customer inquiries and issues promptly and professionally. If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls. Effectively manage time tracking as outlined in policy stated in employee resource guide. Travel to customer locations as assigned, travel up to 100% is required. If applicable, assist in managing the relationship with customer for assigned account(s). Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. Additional duties as requested. Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination. Position Requirements (Knowledge and Experience): Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred. 2-5 years experience in field service or technical support roles. Strong mechanical and electrical troubleshooting skills. Experience with electronic testing equipment (multimeters, etc.) Excellent communication and interpersonal skills. In healthcare environment, required to adhere to all site level vaccine and screening requirements. Ability to work independently and manage time effectively. Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce. Must be able to perform the physical requirements of the job as described to you for the position. Valid driver's license with safe driving record. Benefits: Being able to solve complex problems within a passion-filled environment is rewarded by a comprehensive and competitive benefits package, allowing for work and life balance. At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative work environment, we offer a comprehensive and competitive pay and benefits package, including but not limited to; medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). We work hard and we recharge. With five weeks of Paid Time Off (PTO), eleven paid holidays and summer hours our employees have ample time throughout the year to spend with family and friends, traveling or relaxing. We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave. Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond. ONE Core Values: Customer-Centric Innovation Built to Last Always Improving Integrity

Immediate need for a talented Bilingual CSR. This is a 06+ months contract opportunity and is in Philadelphia, PA(Remote). Please review the job description below and contact me ASAP if you are interested. Pay Range: $20 - $25 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language. Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; Ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must complete employment testing prior to submission. Key Requirements and Technology Experience: - HS Diploma or GED with 2 years of customer service experience Must have strong verbal and written communication skills. Call center experience is preferred Healthcare industry experience Medical background helpful Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Immediate need for a talented Specialist 2 - Operations. This is a 12+ Months Contract opportunity with long-term potential and is located in New Brunswick, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93647 Pay Range: $30 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: User support and issue resolution in close co-operation with the global reporting support team. Support the business during the monthly and quarterly close process relating to reporting Assist in managing Legacy reporting on Tableau for Medtech. Participation in creating documentation of Operational and Enhancement Processes. Understand the financial impact of reconciling and ensuring data integrity and working with systems teams to repair any data or reporting issues. Perform as an expert in understanding ERP data feeds utilized within the reporting solution; understand the lowest levels of data available to facilitate related investigations and recommend appropriate action. Contribute continuously to the improvement of overall data quality. Maintain and improve a strong internal control environment. Business Relationships Business partner with stakeholders to resolve reporting defects. Support Commercial analysts on how to utilize the reporting solutions to develop expert local knowledge. Understand data flows, financial reports, and report calculations Act as the intermediary between the system and business to ensure voices are heard, actively provide feedback to related teams, and resolve issues, as necessary. Partnering with IT and other support groups in CFIN, Datahub, Master Data, Internal / Governance Reporting Teams, etc., to resolve reporting issues. Participate in knowledge transfer sessions for new reports, sector deployments, etc., as they go live in production. Key Requirements and Technology Experience: Skills-Finance, Accounting, or Financial Accounting, SAP (AFO and SAC),Tableau, Financial reports/reporting, data integrity/Data/ Master Data. Qualified or studying Finance / Accounting or BI. Systems qualifications preferred, SAP (AFO and SAC), BW, Tableau Analytical, problem-solving, willingness to learn, attention to detail, and initiative to follow through on directives. Sensitivity to knowledge of global partners/cultures/norms is critical for this role and required. Good communication skills, operate with a degree of independence, and can collaborate in a highly matrixed environment. Strong technical/analytical skills with a complex financial accounting and systems environment. Ability to deal with ambiguity. Proactive, High energy, positive/can-do attitude and self-motivated is a must. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Polar Inc. is a leading provider of AT&T products and services, specializing in sales, customer experience and account management. We are rapidly expanding our customer acquisition in the local area, providing tailor-made solutions to AT&T's new and existing customers. We are looking to add valuable, enthusiastic individuals with a strong aptitude for sales to join our team as a Customer Enrollment Associate. We are looking for a customer-first individual to join our team as a Customer Enrollment Associate. In this role, you'll be the primary point of contact, helping customers stay connected with the latest technology while providing unmatched service and enrollment support. In this full-time position, we are fully committed to helping you find success by providing hands-on product knowledge and sales training to ensure you can tackle any customer needs or acquisitions as a Customer Enrollment Associate. *Customer Enrollment Associate Responsibilities:* * Engage with residential customers to identify their needs and provide tailored AT&T product and service recommendations during the sales consultation * Provide caring, courteous, trustworthy, and professional service to AT&T customers directly * Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail * Process customers' sales orders on new internet and wireless services * Track all sales orders from start to finish to create a seamless customer experience * Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers' needs *Customer Enrollment Associate Qualifications:* * Customer service or sales experience (preferred) * Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience * Experienced in building trust with customers and delivering high-quality service that exceeds expectations * Technically adept with hands-on experience using smartphones, tablets, and point-of-sale systems This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.

Service & Support Specialist The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions, and healthcare facilities. The primary goal is to ensure an ongoing functioning AV system while providing clear and effective communication with customers through various ticketing systems. ROLES AND RESPONSIBILITIES: Ability to lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits Ability to set up and operate A/V equipment for boardroom meetings, town halls, etc. Ability to perform routine maintenance of AV equipment Ability to quickly diagnose and resolve technical issues onsite and remotely. Ability to think critically and creatively to find solutions. Provide technical assistance to clients and event organizers Provide accurate and detailed reports in various ticketing systems and forms Analyze and interpret system drawings Perform hardware upgrades to all AV components Registration and setting changes of VTC codec endpoints (Cisco, Poly, Logitech, etc.) Proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN. Configure and adjust digital signal processors (DSP), including Biamp and QSC Fine-tune audio-video systems to ensure optimal performance Ability to work with a remote system programmer to load and diagnose interfaces Extensive background in troubleshooting complex audio, video, and network-related issues Knowledge of Advanced signal flow for audio, video, and control Minor programming capabilities (Crestron/QSC/Extron) - changes and troubleshooting Comfortable and able to communicate with C-Level executives Ability to educate customers on installed equipment Provide any required deliverables at the end of a service call, health check, or preventative maintenance visit SUCCESS FACTORS: A high level of customer centricity Strong team player with the ability to adapt to diverse team members Ability to perform in a fast-paced/high-volume environment Excellent verbal and written communication skills Exceptional Critical Thinking skills Detail Oriented- a high level of attention to detail is required A high level of time management, accountability, and prioritization skills Self-motivated, goal-oriented, and driven to accomplish department goals Ability to be organized, problem solve complex system problems, and be solution-oriented Proficient in Microsoft Office (Word, Excel, Outlook) and ticketing systems Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensure that deadlines are met Understanding of network infrastructure and A/V system design Familiar with the current version of BICSI and AVIXA best practices WORK ENVIRONMENT: Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving When working on site, you may be required to wear common protective safety equipment, such as safety glasses, gloves, hearing protection, and hard hats EXPERIENCE AND EDUCATION: 5+ years' experience in collaboration or Audio-Visual Integration High School Diploma or equivalent experience required REQUIRED TRAINING AND CERTIFICATIONS: AVIXA CTS Dante Level II Biamp Tesira QSC Level II Crestron Level II Extron Certified AV Associate OSHA 10 Must have a valid driver's license Possess or complete the following Certifications or Training within six months of employment: AVIXA CTS-I Dante Level III Advanced Networking Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Immediate need for a talented Cell Processing Specialist. This is a 06+months contract opportunity with long-term potential and is located in Frederick, Maryland(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-95009 Pay Range: $30 - $33/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: For the first 6-8 weeks, all new hires must work Monday-Friday, 07:30-16:00 to complete New Hire Orientation + Technical Manufacturing Training. After training, you will transition into one of the following 4/10 shifts based on department needs: Day Shift: 6:00 AM - 4:30 PM (Sun-Wed or Wed-Sat) Swing Shift: 3:00 PM - 1:30 AM (Sun-Wed or Wed-Sat) Work in a brand-new facility dedicated to commercial cell therapy production Be part of a mission-driven organization transforming cancer treatment Gain hands-on experience with automated cell processing and expansion technologies Collaborative environment with QA, QC, Materials Management, and technical experts Competitive schedules with 4/10 shifts and long-term potential Execute and verify GMP manufacturing steps according to batch records and SOPs Operate and maintain automated cell processing, expansion, and filling systems in Grade B/C cleanrooms Complete required training to maintain ongoing cGMP readiness Perform troubleshooting on equipment and process deviations, escalating issues promptly Assist with investigations, deviations, and change controls to maintain regulatory compliance Author, revise, and review SOPs to ensure accuracy and operational clarity Maintain aseptic technique and full gowning requirements for classified spaces Identify process improvement opportunities to enhance safety, compliance, and efficiency Wear a respirator when required during specific cleaning procedures Key Requirements and Technology Experience: Bachelor's Degree in Life Sciences Associate's Degree in Life Sciences + 1+ year biotech experience High School Diploma/GED + 2+ years cGMP manufacturing experience Hands-on experience with cell therapy, cell culture, CAR-T, or biologics manufacturing Experience operating automated cell processing systems Previous work in cleanroom-classified environments Strong attention to detail and documentation accuracy Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Immediate need for a talented Financial Services Representative. This is a 06+ months contract opportunity with long-term potential and is located in Colombus, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-93606 Pay Range: $18.50 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities: Hours: 8 hrs. per day || 40 hrs. in a week Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Start date is flexible. Looking for contingent worker to work 12 PM to 5 PM Monday through Friday. Training will be in office but will only be required to come in 2 days per week either Monday and Tuesday or Tuesday and Wednesday after training is completed. Provides prompt efficient service for assigned product and/or service center internal and external customers. Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product. Reviews, underwrites, and processes applications for client contracts, client withdrawals, and life withdrawals in accordance with government regulations, contract provisions, and internal procedures and controls. Requests additional information when necessary. Communicates with customers, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Researches and corrects errors. Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel. Performs other duties as requested. Key Requirements and Technology Experience: Key Skills; Customer Service, technical proficiency I.e MS office and excel, problem Solving Four years of work experience. Work experience with undergraduate studies preferred. Knowledge: General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred. Basic mathematics and problem-solving techniques. Excel skills preferred. Ability to prioritize own work within standards. Effective written and oral communication skills to interact with customers, team members, and management. Decision making skills necessary for customer contacts. Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action. Decision making skills necessary for problem identification and correction. Proven ability to operate a CRT and PC. Education: High school diploma. Undergraduate diploma desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable. Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Our pharmaceutical client is seeking a Site Account Specialist on a long-term contracting basis based in Madison NJ The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Company's commercial autologous cellular immunotherapy products. They will serve as the Company's cell therapy treatment centers main point of contact for patient scheduling. The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations ( 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan. Duties and Responsibilities: Act as primary scheduling point of contact for assigned treatment sites Create and maintain patient schedules in coordination with treatment sites and manufacturing sites Troubleshoot and develop plans of action for issues throughout the patient journey Interact with internal and external stakeholders over the phone and email Ensure a positive end-to-end customer experience Execute exception processes such as product returns, product replacements, and out of spec product Input and maintain transactional data related to patient schedules within clients' scheduling system Train treatment sites on patient scheduling processes as assigned Document feedback from customers and partners as received Create and maintain master data in account management system Actively participate in tactical and other meetings as assigned Facilitate daily operations activities and meetings including shift turnover on rotating basis Provide real-time scheduling portal support to external users Lead meetings with commercial matrix teams Raise escalations and execute as assigned Track assigned account health and provide insights into trends Comply with applicable SOPs, work practices, and other documentation Establish and maintain a trusted relationship with commercial matrix team and treatment sites as assigned Accountable for individual performance Execute project tasks as assigned Execute working groups tasks as assigned Required Competencies: Bachelors degree or 3 years of work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Highly self-motivated, self-aware, and professional Able to work independently and in groups Flexible in responding to quickly changing business needs Exceptional customer service orientation Skilled at managing tense situations and de-escalation Eager to work with teams from other regions and cultures Able to share workspace for independent and collaborative work Strong sense of ownership and accountability Position shift time is 8am 5 pm local. Overtime may occasionally be required as assigned. Holiday support is required as assigned. Travel is possible and will not exceed 10%. International travel will not exceed once per year. Pay: 31-33/hr. Job #83955

Immediate need for a talented Mail Service Associate . This is a 03 months contract opportunity with possible extension and is located in Morris Plains, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-93508 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Resource typical working day: Receiving and sorting incoming mail and packages Delivering mail and packages to appropriate recipients Interacting with clients in a professional manner Providing general support to the facilities team Key Requirements and Technology Experience: Key Skills; ["Mailroom ", "Package Handling", "Facilities Support"] Communication and collaboration Skills At least 2 years of experience Education: HS and GED Basic computer functions Microsoft office suite Interview Process: 1 virtual and 1 onsite interview Our client is a leading commercial real estate services and investments Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Senior System Analyst - SAP S/4HANA Order to Cash (O2C) Duration: FTE/Perm Salary: 130-150k The Senior System Analyst - SAP S/4HANA Order to Cash (O2C) will play a key role in driving digital transformation and delivering scalable solutions across the Order-to-Cash lifecycle. This position requires expertise in SAP S/4HANA with integrations to commerce platforms, EDI systems, and digital payment providers. The role is responsible for designing, implementing, and optimizing O2C processes to enable seamless customer order experiences, efficient supply chain execution, and compliant financial outcomes. Responsibilities SAP O2C Functional Design & Delivery Serve as the functional lead for end-to-end Order to Cash processes in SAP S/4HANA. Configure and support SD modules, including order management, pricing, delivery, invoicing, and billing. Implement ATP (Available-to-Promise), Credit Management, Billing Plans, and Returns processing. Commerce Platform Integration Design and manage real-time integrations between SAP S/4HANA and digital commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud). Support order capture, availability checks, promotions, and order fulfillment across B2C and B2B channels. EDI Integration Define and manage customer-specific EDI transactions (850, 855, 856, 810, 820). Troubleshoot and enhance interfaces using middleware platforms such as SAP Integration Suite, TrueCommerce, or OpenText. Digital Payment Integration Integrate digital payment providers (e.g., Stripe, Adyen, PayPal) into SAP S/4HANA. Ensure real-time payment authorization, capture, and reconciliation across web and mobile orders. Collaborate with Finance and Security teams to ensure PCI-DSS compliance and fraud protection. Operational Support & Optimization Provide Level 3 support for SAP SD and integrated solutions. Identify automation opportunities across O2C processes using workflow and output management tools. Partner with supply chain, finance, and customer service teams to streamline order fulfillment. Documentation & Compliance Maintain functional specifications, configuration guides, test scripts, and training materials. Support audits and compliance activities, including SOX and process control adherence. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business, or related field. 5-8 years of SAP SD experience with deep Order to Cash knowledge. 2+ full lifecycle SAP S/4HANA implementations (Public or Private Cloud preferred). Experience integrating commerce platforms (Salesforce or SAP Commerce Cloud) with SAP. Strong knowledge of EDI standards (ANSI X12, EDIFACT) and integration platforms (e.g., SAP CPI, TrueCommerce). Hands-on experience with digital payment providers and SAP payment configurations. Familiarity with output management, BRF+, billing customization, and interface troubleshooting. Strong problem-solving skills and ability to work cross-functionally. Preferred Qualifications Knowledge of SAP BRIM or Subscription Billing. Experience in consumer products or retail operations, including trade promotions and replenishment. Familiarity with SAP Fiori, REST/OData APIs, and SAP BTP extensions. Understanding of S/4HANA Public Cloud extensibility options. Agile/Scrum project experience or certification.

Responsible for functional areas of Portfolio Operations within a product led organization that include the following but not limited to capital allocation, capital budget governance, operating budget governance, capacity management, vendor performance governance and contracts management. About the Role Under general supervision of a Portfolio Ops Lead and in conjunction with the Principal Portfolio Lead, direct activities related to one or more Portfolio Operations function while also building expertise in other functions. Responsibilities Project time tracking Processing of purchase orders and invoicing Operating budgets Capital budgets Contract management Capacity / Resource planning Estimating for business cases Qualifications 2-5 years of overall experience Proven track record of delivering objectives on time and within budget Proven problem solving and organizational skills Excellent communication and presentation skills to effectively communicate information to customers and to all levels with the organization Should be able to participate in audits and other functionally related activities Should develop a mindset of driving data driven decisions and support other stakeholders in the same as well Required Skills Placing Coupa purchase orders and processing invoicing for projects Working in Clarity (or ability to learn system) to assist with resource and project updates for project and time management Ability to work well in Excel and Power Point Top 3 skills: Placing Coupa purchase orders and processing invoicing for projects Working in Clarity (or ability to learn system) to assist with resource and project updates for project and time management Ability to work well in Excel and Power Point

Immediate need for a talented Contract Membership Specialist. This is a 12 months contract opportunity with long-term potential and is located in Morristown, NJ (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-93303 Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Utilize Model N Revenue Manager to Maintain the Membership Life Cycle of Large Organized Customers (LOC). This includes contract membership activities surrounding new eligibility and continued maintenance such as movement, additions, and deletions. Works independently with Revenue Manager platform to create and manage membership affiliations and eligibility status for both direct and indirect customers. Processes Master Data requests within SAP iShift according to business rules for Vaccines accounts. Resolve membership affiliation and inquiries from account management teams. Monitor Revenue Manager platform and boundary systems to confirm data accuracy. Responsibility for managing daily business tasks and processes with internal/external key stakeholders. Access and process data within reporting tools, including Revenue Manager, MicroStrategy, and boundary systems. Communicate and resolve membership discrepancies with internal and external customers; resolve inquires, maintain synchronization and integrity of membership. Create, maintain, and support a collaborative environment with external customers and internal business partners. Responsible and accountable for data compliance activities within membership and the oversight and execution of applicable processes and business decisions to achieve compliance. Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements. Support and collaborate with Client Account Management team regarding contracting and membership processes. Proactively collaborate with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges. Comply with SOX and Government Pricing P&Ps. Support and follow all SOP documentation guidelines, compliance, and auditing processes. Key Requirements and Technology Experience: Key skills; Contracting/Contract Membership/Pricing Model N/ModelN/iShift/Model_N MS Excel/Microsoft Excel Vlook-ups/Vlookup/Formulas Bachelor's degree required. Model N, Revenue Manager, and SAP iShift experience preferred. Experience in Contracting, Membership or Pricing preferred. Change and growth mindset with high degree of independence and adaptability to changing environments. Critical thinking and problem-solving mindset. Strong analytical thinking, Excel, and implementation skills. Excellent written/oral communication skills. Ability to communicate effectively and professionally. High level of attention to detail and accuracy. Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization's technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful. Altimetrik helps get companies get “unstuck”. We're a technology company that lives organizations a process and context to solve problems in unconventional ways. We're a catalyst for organization's talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Job Description: Neo4j Graph Ontology Specialist We are seeking a highly skilled Neo4j Graph Ontology Specialist to join our team. This role focuses on building and managing graph-based ontologies to model complex relationships between skills, roles, and individuals. The successful candidate will be responsible for leveraging Neo4j to define, design, and optimize a graph-based ontology structure, facilitating a deeper understanding of skills and roles within our organization or clients. Key Responsibilities: Graph Ontology Modeling: Design and develop an ontology that represents key skills, roles, and people as nodes, with relationships that define how they interact (e.g., "HAS_SKILL", "REQUIRES_SKILL", "WORKS_ON"). Cypher Querying: Write and optimize queries in Cypher, Neo4j's query language, to retrieve insights from the graph and identify patterns or relationships. Data Integration: Use Python or other integration tools to ingest data, build the graph structure, and link Neo4j with other systems or platforms. Graph Optimization: Profile Cypher queries to identify performance bottlenecks and optimize them for faster execution. Collaboration: Work with data scientists, software engineers, and domain experts to refine the graph model and ensure its consistency and accuracy. Core Skill Set: Cypher: Expertise in Neo4j's native query language, Cypher, is essential for navigating and querying the graph. Graph Data Modeling: Ability to model complex, interconnected data in Neo4j's graph database using node labels (e.g., Person, Skill, JobRole) and relationship types (e.g., HAS_SKILL, REQUIRES_SKILL). Ontology Design: Proven experience in designing and implementing domain-specific ontologies that structure data effectively and maintain consistency across the graph. Query Profiling and Optimization: Proficiency in profiling Cypher queries and optimizing graph performance using tools like PROFILE and EXPLAIN. Python Integration: Strong scripting skills in Python to automate data loading, build graph structures, and integrate with external systems. Advanced and Related Skills: Skill Ontology Engineering: Experience in creating and maintaining dynamic skill ontologies, with an emphasis on representing relationships between skills, roles, and job requirements. Knowledge Graph Construction: Expertise in constructing comprehensive knowledge graphs from raw data, guided by well-defined ontologies. Graph Algorithms: Ability to apply graph algorithms (e.g., shortest path, community detection) to uncover deeper insights and correlations within skill and role data. AI/ML Integration: Experience in leveraging graph-based ontologies to train AI/ML models for applications such as resume screening, job matching, and skills gap analysis. Data Governance & Security: Knowledge of applying ontology reasoning and enforcing security rules within the graph database to ensure compliance and integrity. Desired Qualifications: Proven experience with Neo4j, including both graph modeling and performance optimization. Familiarity with machine learning algorithms or AI applications in talent management or similar domains is a plus. Strong problem-solving skills with an ability to analyze complex data sets and extract actionable insights. Familiarity with industry standards in data governance, security, and compliance, especially in graph-based databases.

Deltek Specialist - AEC / Professional Services Salary: $115K-$135K DOE About the Role A leading AEC-focused professional services firm is seeking an ERP Specialist with hands-on Deltek experience to manage and optimize enterprise systems. This role combines system administration, process improvement, reporting, and training, while collaborating with Finance, Operations, HR, Marketing, and Project Leadership. Responsibilities Serve as primary Deltek ERP administrator and SME Configure systems, manage workflows, maintain data integrity, and support upgrades Lead rollouts, enhancements, and integrations Streamline processes and implement best practices Build dashboards, KPIs, and reports to support decisions Train teams and provide ongoing support Requirements 7-10+ years ERP experience in AEC/project-based consulting Strong hands-on Deltek ERP expertise Knowledge of project accounting, resource planning, CRM, and project management Familiarity with SQL; reporting tools (Power BI a plus) Proven cross-functional leadership and training skills Perks & Benefits Competitive benefits: medical, dental, vision, 401(k) match Flexible/hybrid work Employee ownership & professional development programs Apply Today - Reach out to Padraig @ HireIQ

[JD] CX Specialist Employment Type: Full-time, Exempt Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! About Us CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide. CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers. Job Summary We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. What You'll Do Oversee and manage customer service operations across online and offline retail channels Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction Analyze customer feedback and data to identify areas for improvement in the shopping experience Develop and implement customer engagement strategies, including loyalty programs and personalized services Work closely with the marketing, sales, and store operations teams to align customer experience initiatives Train and support retail staff to ensure consistent and high-quality customer interactions Collaborate with HQ and cross-functional teams to enhance the overall brand experience Monitor and report on customer satisfaction KPIs and recommend improvements Qualifications Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field 4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry Strong problem-solving and communication skills, with a customer-first mindset Ability to analyze data and implement customer-centric solutions Experience working with customer experience management tools and service platforms Ability to multitask and work in a fast-paced retail environment Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies Preferred Qualifications Experience in beauty, cosmetics, or skincare retail. Familiarity with e-commerce and omnichannel customer service strategies. Bilingual in English and Korean is a plus.

The GRC Specialist will support the Information GRC team, reporting to the Sr. Director of IGRC within the Information Risk Management organization. This role is responsible for assisting with the execution of IT control training, remediation activities, and supporting IT compliance assessments. The ideal candidate will have strong IT audit experience, exceptional communication skills, hands-on knowledge of IT controls, extensive documentation capabilities, and the ability to work collaboratively to drive remediation and training initiatives. What you will do: Assist in the execution of IT control training programs for IT and business stakeholders. Support remediation efforts for IT control deficiencies, including tracking, documentation, and follow-up. Collaborate with IT teams to analyze processes, risks, and controls, and recommend practical solutions for remediation. Maintain and update IT process and control documentation to support compliance with SOX, internal policy, and regulatory requirements. Act as a resource for IT audit engagements, supporting evidence collection, issue resolution, and communication with audit teams. Help assess alignment of IT controls with frameworks such as COBIT, ITIL, and NIST. Contribute to root cause analyses and identify opportunities for process improvement in IT risk and compliance programs. Support the IGRC team in project management for compliance assessments and remediation initiatives. What you will need: Bachelor's or Technical Degree preferred (Computer Science, Information Systems, Business Administration, or related field). Equivalent industry experience with certifications or specialized training will be considered. Minimum of four years of IT audit, compliance, risk assurance, IT advisory, or internal audit experience. Strong understanding of IT controls, audit processes, and remediation best practices. Experience supporting IT control training and remediation activities. Certification in one or more of the following is desired: ITIL, ISO 27000, COBIT, CISSP, SANS, CISA, Security+, CMMC. Excellent communication, organizational, and documentation skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with regulatory compliance requirements (SOX, GDPR, HIPAA, etc.). Familiarity with enterprise risk management and IT service management (ITSM) practices. Proven ability to support process improvements in IT risk and compliance programs.

Join one of the nation's leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation's leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through: Data: integrate data in a flexible, open & scalable platform to power healthcare's digital transformation Analytics: deliver analytic applications & services that generate insight on how to measurably improve Expertise: provide clinical, financial & operational experts who enable & accelerate improvement Engagement: attract, develop and retain world-class team members by being a best place to work Role: Client Advocate SpecialistProduct Team: CRStarLocation: US RemoteTravel: Provide first line of support for client questions and issues. Assist in issues pertaining to the use of the software. Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services. Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization, changing needs, broader circumstance around registry engagement with the cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders or Oncology Service Line leaders. Coordinate implementation efforts with new clients to include building the plan, training and set up Engage with regional state associations with the objective of establishing leadership credentials. Attend regional state and national conferences as needed. Maintain knowledge of state and national standards Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients. Assist the Director, Growth with new prospects in the designated region, which may include software demonstrations on line or on site Periodically, support continuing Product Management and enhancement efforts Periodically, support Software quality and testing efforts as needed. Become the Subject Matter Expert in one key area that will support the company's objectives. What you bring to this role: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word, Excel and PowerPoint) Good presentation skills At least 3 years Cancer Registry experience, preferably with CRStar. Active Certified ODS-C, certification required Information Security and Compliance Responsibilities: Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security. Adhere to and comply with the organizations Acceptable Use Policy. Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst. Studies show that candidates from underrepresented groups are less likely to apply for roles if they don't have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don't meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit. At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.

Client Experience Specialist Contract Pay Rate: $55-$60/hr The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services. Key duties include: * Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency. * Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met. * Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions. * Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals. * Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects. * Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders. MINIMUM REQUIREMENTS: Experience: * 5+ years of experience in innovation and client experience. * 5+ years of experience in customer service and client-facing roles. Skills: * Excellent communication skills, able to convey technical issues to non-technical audiences. * Proficiency with innovation tools and technologies. * Strong communication skills. * Detail-oriented with a focus on process and quality. About Seneca Resources: Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.