Scheduling Coordinator jobs at Children's Hospital of Philadelphia - 84 jobs

Join Our Team as a Scheduling Specialist, Associate at UPMC Hillman Cancer Center! Join UPMC Hillman Cancer Center as a Scheduling Specialist, Associate, a vital role in our busy medical oncology office. You'll be at the center of patient care, ensuring treatment schedules run smoothly and supporting patients throughout their journey. _What You'll Do:_ + Coordinate and navigate complex treatment schedules for oncology patients. + Communicate directly with patients and collaborate with clinical team members. + Answer phone calls and manage scheduling in a fast-paced environment. + Build meaningful relationships and provide comfort in a safe, supportive setting. _What We're Looking For:_ + Strong multi-tasking skills to thrive in a high-volume scheduling office. + Ability to work independently while also collaborating effectively with others. + Excellent people skills for face-to-face interactions with patients. + Detail-oriented and organized to ensure accuracy in scheduling. _Why Choose Us?_ + Premier Benefits Package: Enjoy top-tier benefits that support your well-being. + Endless Growth Opportunities: Advance your career with continuous learning and development. + Work-Life Balance: Monday through Friday schedule with rotating start times at 7:30 am or 8:00 am - no evenings, weekends or holidays! If you're ready to join a team of dedicated Life Changers and make a real difference in patient care, apply today! Responsibilities: + Appointment Coordination: Schedule and manage all chemotherapy, injection, lab, port flush, and related appointments. Ensure MD orders, referrals, and authorizations are secured and processed. + Chart Preparation: Complete all pre-treatment chart prep tasks, including verifying signed orders and treatment authorizations. + Patient Follow-Up: Contact patients regarding missed or canceled appointments, confirm rescheduling in Epic, and reconcile with hospital lists. + Care Liaison: Serve as the point of contact between clinical staff, physicians, and financial coordinators for the scheduling of all treatments & injections. + Patient Communication: Handle all patient calls related to treatment, injection, and lab scheduling or rescheduling. + Front Office Support: Assist with phones, scheduling, chart preparation, coverage as needed.Performs in accordance with system-wide competencies/behaviors. + Performs other duties as assigned. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. + Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. + Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. + Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. + Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. + Maintain employee and patient confidentiality at all times. + Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. + Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. + Remain current on all departmental policies, procedures, plan benefit designs, and modifications. + Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. + Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. + Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. + Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. html: $component.get FieldValue($data)" id="qualification Int-value" formfieldid="qualification Int" + html: $component.get FieldValue($data)" id="qualification Int-value" formfieldid="qualification Int" html: $component.get FieldValue($data)" id="qualification Int-value" formfieldid="qualification Int" + High School Graduate. + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude that is portrayed. + Ability to help others embrace the spirit of service and provide a high level of service excellence. Proven success in finding innovative solutions to enhance the patient experience. + Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. + Proficient in Microsoft Office and Excel preferred. + Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. Must have a desire to help others and portray empathy in all situations. + Demonstrated flexibility and motivation to learn & grow in the role. + Complete and thorough understanding of 'Excellence in Service' requirements.Licensure, Certifications, and Clearances: + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class Under the supervision of the Hospital Manager of Medical Staff Services/DUHS CVO, the Medical Staff Services Coordinator is responsible for coordination of aspects of DUHS Medical Staff Services office by providing essential verification and quality control functions to support DUHS's goals for credentialing and privileging health care providers while ensuring adherence to legal, regulatory, and delegated requirements. Assignments are planned and executed with considerable independence in compliance with established policies and procedures, bylaws, regulations and laws. Duties and Responsibilities of this Level * Organizing and directing of a comprehensive and specialized credentialing program to assure continued accreditation compliance by the Joint Commission, NCQA, and AAAHC, as well as any other regulatory organizations. * Interpretation, explanation and following all regulatory guidelines, including medical staff bylaws, fair hearing plan, rules and regulations and policies. * Maintaining accuracy in the Credentialing database to identify (and disseminate to others), medical staff members and their clinical privileges; prepares and maintains other related records and reports. Responsible for the accuracy and integrity of the credentialing and privileging database system and for data entry performed in the medical staff office. * Receives application/reappointment application from the CVO, oversees the completion of the credentialing process for medical, professional, and advanced practice professional staff and granting of clinical privileges/scopes practice for the DUHS Medical Staff. * Coordinating, monitoring and maintaining the credentialing and re- credentialing process. For reappointment applications, this includes gathering of additional data for incorporation into hospital-specific processes (i.e., QI elements, FPPE/OPPE process, etc.) and evaluation/analysis of confidential healthcare provider credentials for the initial appointment and reappointment processes prior to presentation for the Department Chair, Division Chief, and Credentials Committee review and action. * Works with medical staff leadership and hospital clinical staff for the approval and ongoing review of credentialed practitioners. * Monitoring and revising credentialing and privileging/scope of practice forms as needed. Ensures maintenance of medical staff, advanced practice professional staff, and professional staff files. * Scheduling and supporting (prepares agenda, attends and prepares minutes) the Credentials Committee. Provides support to the Credentials Committee chair as needed. May participate on other Hospital committees as requested. Uses discretion to escalate identified red flags to the Manager, Medical Staff Services/CVO Office. * Communicating medical staff information to appropriate departments; including approval notices to the provider, and other entities (if applicable). In addition, prepares reports to the respective boards to comply with their deadlines. * Demonstrates effective leadership skills and coordination of intra- department activities and inter-department integration. Assures necessary revisions are communicated with the Manager, Medical Staff Services/CVO Office for the ongoing development and implementation of policies and procedures that guide and support the provision of services. * May develop and facilitate the medical staff orientation, as well as other on-boarding activities, as requested by the Manager, Medical Staff Services/CVO Office. * Perform other related duties incidental to the work described herein. Minimum Qualifications Education * Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program. * In lieu of bachelor's degree, four years relevant experience in Managed Care or Medical Staff Credentialing/Privileging (in addition to the experience requirement for the role) Experience One year of experience in a Medical Staff/Managed Care credentialing office Degrees, Licensure, and/or Certification Certification by NAMSS (CPMSM or CPCS) strongly preferred Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh

Permanent Gastroenterology - General - Williamsport, PA - Full Time Days - Pay Negotiable - Williamsport, PA Employer: UPMC Williamsport Job Type: Permanent Shift: Full Time Days Highlights UPMC in Williamsport, PA is seeking a Gastroenterologist to join our Center for Digestive Diseases. Interest in ERCP and EUS is a plus but not required. This dynamic group of 4 physicians/6 APPs is committed to providing the latest techniques & advanced procedures to their patients for the diagnosis, prevention and treatment of gastrointestinal and liver diseases. Enjoy a rich referral base, supportive mentoring team and flexible scheduling options! Competitive salary Sign-On Bonus & Annual incentive bonuses Generous CME days and dollars Robust retirement and benefits package Benefits Benefits include: Relocation Medical malpractice insurance Upon applying, StaffDNA will connect you directly with the hiring decision-maker-whether that's the facility manager or their dedicated recruiter-to discuss this opportunity in detail and outline your next steps.

Are you passionate about patient care? Do you thrive in a hands-on healthcare environment? At UPMC Hillman Cancer Center, we're dedicated to making a difference. As a Patient Service Coordinator, you'll work alongside our Life Changers to provide high-quality patient care. Build meaningful relationships with patients and create a safe, comforting environment. + Position: Patient Service Coordinator with the Hillman Cancer Center in Seneca, PA + Schedule: Monday through Friday, daylight hours 8:00 am - 4:30 pm + No evenings, weekends, or holidays are required! The Patient Service Coordinator is an advanced Medical Assistant type role. This position will be utilized in a dual capacity; at times the staff member will be asked to function as a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc. At other times, this staff member will be asked to function in the business office where they will answer phones, schedule patients, check in and check out patients, and other duties as assigned. _At least 3 years of direct patient care experience is required for this role._ _Why Choose UPMC?_ + We prioritize patient well-being and employee satisfaction. + Discover the array of benefits awaiting you as a UPMC team member on our blog (************************************** including tuition reimbursement of up to $6,000 per academic year at any accredited institution for you and your dependents. + Progress through our dedicated career ladder, designed to cater to various levels of education and experience. Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center! **Responsibilities:** + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills. **Licensure, Certifications, and Clearances:** + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! _What You'll Do:_ In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. _Why You'll Love This Opportunity:_ + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! _Location:_ + This position will float between our Northwest, Erie, and Chautauqua locations. Travel to our Horizon sites (Greenville, Farrell, & New Castle) will be required on an as-needed basis. + Float differential and mileage reimbursement will be available. If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Liaison Program Coordinator - Skilled Nursing Facility (SNF) LocationClevelandFacilityRemote LocationDepartmentValue Based Operations VBO-FinanceJob CodeD99797ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join Cleveland Clinic where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Liaison Program Coordinator, you will play a key role in developing and advancing programs that prioritize continuous service improvement, remove barriers to care, and enhance the overall patient experience. This role requires a strong understanding of the administrative and operational functions of a Skilled Nursing Facility (SNF), including skilled stay criteria and regulatory requirements. The coordinator collaborates closely with interdisciplinary teams and key administrative stakeholders such as MDS nurses, admissions, and social work to ensure seamless communication, care coordination, and successful patient transitions. The position involves a consistent on-site presence within SNFs, supporting bedside patient engagements, facilitating family discussions, and maintaining ongoing collaboration with facility leadership and care teams. Through proactive relationship-building and hands-on involvement, the Patient Liaison Program Coordinator serves as a trusted resource, advocate, and connector between patients, families, and care providers. Candidates with experience on the operational side of a Skilled Nursing Facility including care coordination, admissions, case management, or administrative leadership are strongly preferred. The ideal candidate demonstrates a strong understanding of SNF operations and administrative workflows and, while clinical backgrounds may be considered, must be comfortable transitioning away from direct patient care to focus on program coordination and operational collaboration in this non-clinical role. A caregiver in this position works 8:00am - 5:00pm. This position requires travel to skilled nursing facilities in the area and Cleveland Clinic locations for occational meetings. A caregiver who excels in this role will: Promote an integrated/coordinated approach to manage the continuum of care for the patient and their family members. Serve as a liaison to patients with internal and external care providers and processes of care within their area and across the enterprise. Provide input to developing standard operating procedures that will guide and build a program that effectively supports the care of patients. Be involved in the implementation of new processes that will guide patients to the appropriate resources and support services they need to improve the patient experience. Proactively round to meet new patients and promote available programs and services. Provide education. Capture patterns of successes and challenges within the patient experience and enter them into a database to perform analysis that will drive improvements to patient services. Work with other areas within the Institute and across the enterprise to implement services that meet the needs of the patient or the patient's family. Identify, evaluate, and resolve patient complaints. Perform all duties of liaison in the absence of a manager to resolve complaints or use effective reasoning as in when to escalate an issue for problem resolution. Document all contacts. Remove barriers to care and facilitate coordination of care. Facilitate communication or responses to patient needs. Ensures positive working relationships between physicians, caregivers, patients and families. Support the highest quality of patient standards. Minimum qualifications for the ideal future caregiver include: Associate's Degree in communication, psychology, sociology or a related field and 3 years of related experience in customer relations with diverse patient/culture populations OR A high school diploma/GED and 5 years of progressively responsible experience may substitute the education requirement Preferred qualifications for the ideal future caregiver include: Bachelor's Degree Demonstrated interest in innovative, collaborative, and team-driven work SNF administrative/operational experience Demonstrated familiarity with health system navigation and a strong understanding of the patient journey and overall care experience Strong communication skills with the ability to effectively engage and collaborate with families and interdisciplinary care teams The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Community Medicine Incorporated is hiring a full-time Practice Coordinator for the new UPMC Hampton Outpatient Center located on Mt. Royal Boulevard. This position will work Monday-Friday, daylight hours. This position is located at a new outpatient building that holds different services. This position will help with direct oversight of the 3 primary care offices and building operations. This position will oversee the administrative and clinical roles while helping to continue the growth of the practices. Purpose: Coordinate and supervise the processes in both the centralized and decentralized practice sites for: registration, scheduling, coding, charge and cash posting. Complete financial analysis, projects, evaluations and needs assessments of operational policies and procedures, practices, and computer systems. Provide support, training, development, guidance to CBO staff in their daily activities including reimbursement trends, billing follow up and fiscal calculations. Interact with personnel from Information Services, the CBO, physicians, administrators and the practice plan to ensure that all operational and revenue needs are met. Analyze, prepare and present relevant revenue data to CBO management, practice managers/administrators and physicians. Develop solutions to operational problems, create and implement action plans, as well as day-to-day operational revenue management. Responsibilities: + Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. + Analyze staff development needs and initiates training programs with Education and Training to meet those needs. Schedule employee orientation and staff development training. + Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations. + Provide backup coverage to support daily processes performed during peer vacations, absences, etc. + Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. + Engage in open communications with UPP Management regarding information systems, third party payer and regulatory updates and/or enhancements and ensures appropriate training is provided to staff. Develops and maintains detailed policies and procedures with coordination of CBO management. + Communicate with and assist Information Services in the development, implementation and training of practice management system enhancements. Provide analysis and initiate documentation for the enhancements to the practice management system as required to support the revenue cycle processes, billing and reimbursement of claims and regulatory changes. + Investigate, analyze and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting and balancing problems. + Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections. + Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager. Provide timely performance evaluations. + Perform random audits of staff work to monitor performance and quality. Monitor quality and performance issues; follow up with UPP Management with findings. Investigate staff issues and provides feedback as appropriate on resolution. Bachelors Degree + 2 years healthcare experience w/ 1 year management experience OR Associates Degree + 2 years healthcare experience w/ 1 year of management OR High School Diploma + 3 years healthcare experience w/ 1 year of management experience Licensure, Certifications, and Clearances: + Act 34 with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Join the UPMC Home Health Team! We are hiring a full-time Patient Care Coordinator to assist the Home Health West Mifflin - South Branch area. Shift/Schedule: Monday-Friday 8 am-4:30 pm / Rotating weekend and holiday shifts are required The Patient Care Coordinator is an on-site clinical team member who assists in coordinating care for the assigned team. They will provide care navigation through daily triage and follow-up with referral sources, patients, clinicians, and clinical leaders by managing incoming communication with the Clinical Manager. Responsibilities: + Participates in on-call coverage rotation for the agency. + Oversees the ordering and approval of medical supplies to ensure that all supplies are included on the physician orders and ordered in the appropriate quantity. + Monitors lab results, following up with physicians and team members. + Covers from other Patient Care Coordinators when needed. + Participate in interdisciplinary team conferences as needed. + Performs medication reconciliation on all therapy only cases as needed + Monitors admissions, discharges and re-hospitalizations and communicates with the appropriate clinical liaison(s) or facilities to facilitate continuity of care between settings. + Aids clinical staff in follow up communication with MD offices and referral sources as applicable. + Coordinates all incoming orders associated with census to ensure appropriateness and accuracy and timeliness of care, enters into Medical Record, and coordinates with scheduling as appropriate. + Assists in document control processes, including but not limited to, review of Face-to-Face documentation and physician orders for home health. Reports problems immediately to the Clinical Manager. + Triages and directors all incoming communications during workday hours for the current census assigned and follows up to facilitate appropriate service delivery. + Current Registered Nurse License Required + One-year recent home health experience preferred. + Must have the clinical knowledge and critical thinking ability to effectively plan and provide coordination of patient care consistent with standards and regulations; must have exceptional interpersonal and customer services skills; must be able to effectively solve unique problems as they arise or identify appropriate resource for hand off. + Must have requisite knowledge of current Home Health Medicare, Medicaid, State and Federal regulations and Joint Commission accreditation standards. Must be able to demonstrate problem-solving abilities and have excellent telephone, interpersonal and written communication skills. + Strong commitment to teamwork and customer service, both internally and externally, is required. + Must have strong/proven data entry and general computer skills. + Provides own transportation and auto insurance and abides by all laws, rules, and recommendations for safe driving while on duty. Maintains a valid driver's license + Must be able to travel to assigned geographical locations as needed. Demonstrates ability to work independently within a fast-paced environment.Licensure, Certifications, and Clearances: + Automotive Insurance + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Driver's License + Registered Nurse (RN) + Act 33 + Act 34 + OAPSA *Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state. UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this dual role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, performing phlebotomy, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our North Hills Passavant Oncology practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, and answer phones-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Are you a medical assistant who loves working with patients and wants to expand your skills in the front office? If so, you might be the perfect fit for our patient service coordinator role! As a Patient Service Coordinator, you will be responsible for greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. You will also assist the providers and clinical staff with patient care, such as taking vital signs, rooming and triaging patients, stocking supplies, and cleaning rooms. This is a great opportunity for medical assistants who want to learn new aspects of the healthcare industry, while still utilizing their patient care skills. You will work in a fast-paced, friendly, and supportive environment, where you can grow your career and make a difference in the lives of our patients. This position is Monday through Friday, daylight hours at our St. Clair Hospital location. No evenings, weekends, or holidays are required! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! This position is primarily based at our Mechanicsburg clinic, with travel to our Harrisburg location approximately 25% of the time. What You'll Do: In this dual role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, performing phlebotomy, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! + Primary location: Mechanicsburg, with occasional travel to our Harrisburg office as needed. If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine front‑office responsibilities with clinical support to help keep our practice running smoothly and ensure an exceptional patient experience. _Please note: Approximately 75% of your time will be spent in the front office._ Front Office Excellence (75% of Role): You'll be the welcoming face of our practice, helping patients feel supported from the moment they arrive. Responsibilities include: + Chart prep and patient check‑in + Answering phones and managing patient inquiries + Scheduling appointments and verifying insurance + Collecting co-pays + Scanning and organizing documents + Providing outstanding customer service at every step Clinical Support (25% of Role): You'll also assist our clinical team with key patient-care functions, including: + Taking vital signs and rooming patients + Performing phlebotomy + Assisting with triage as needed + Stocking supplies and maintaining clean, organized clinical spaces Why You'll Love This Opportunity: + Grow your skills while gaining expansive front‑office experience in a leading healthcare setting. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to build your front-office experience, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this dual role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. In this role, you'll float to our McKeesport, West Mifflin, Mercy, & Monroeville Cancer Center offices. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

SHIFT: Evening (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview Provide basic purpose or primary function of the job: The Patient Services Representative is responsible for greeting patents and families, collecting & entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services. In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines. Responsibilities may include working with medical records, following HIPAA regulations. Other duties and administrative support and projects as required. * Location: CHOP Specialty Care Brandywine Valley * Address: 819 Baltimore Pike, Glen Mills, PA 19342 * Work Schedule: (Part-Time) 20 total hours/week 3weekday shifts (1:30PM-8:30PM) 2 weekend shifts (9:30AM-8:30PM) What you will do * Provide welcoming, prompt and respectful customer service which includes scheduling appointments, inform of delays, address family complaints and escalate as necessary. * Perform EPIC functions such as check in, check out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications. * Reconciliation of daily services to include collection and processing of payments received, reimbursements, create and/or obtain insurance referrals and authorizations needed. * Answer phones promptly with minimal downtime between calls, accurately verifies and documents contact information and messages, provides appropriate information to callers as warranted. Communicates in a courteous, caring manner to all customers as needed. Check voicemails. * Call Management Screens callers' reasons for call by using the high priority list and critical thinking skills to prioritize calls to be triaged: backline to nurse, high priority in queue, or regular queue. Triages and documents CHOP home care calls. Contacts on call providers directly for calls from those requesting to speak to them, such as E.D.'s, home care nurses, other physicians, and parents. Assists in the distribution of calls to on call providers when the volume/staffing warrants it. Seeks resources to assist in decision making to ensure safe, high quality telephone triage and customer service as needed. * Communicates and provides essential information updates during shifts such as change in on call providers and signing out by offices. Communicates concerns and ideas for improvement to the Nursing Supervisor/Manager as needed. * Perform administrative tasks such as sort and deliver mail, faxes, medical records and other correspondence, photocopies, and faxes documents. * Participate in team huddles and meetings. * Daily maintenance of patient records and provider template and daily schedules while following HIPPA guidelines. * Periodic rounding to inform patients of delays. * Work necessary billing workques, EPIC pools and various other reports. * If located in an area where 24/7 coverage is needed, will need to rotate shifts. * ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B-line and arrivals. Education Qualifications * High School Diploma / GED - Required Experience Qualifications * At least one (1) year patient services representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service - Preferred Skills and Abilities * Good verbal and written communications skills. Good interpersonal skills. Ability to maintain confidentiality and professionalism. To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $20.55 - $25.69 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. * ------------------ At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.