Customer Service Representative jobs at City of Laredo - 119 jobs

The City of Pasadena is seeking a responsible Customer Service Representative in the Water and Power Department. This position will perform a variety of routine telephone and/or in-person customer service assignments associated with customer account Customer Service, Customer Service Representative, Representative, Payment, Retail

Under general supervision, is responsible for recording and following-up on citizens' complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Customer Service, Specialist, Retail, Customer, Information

Under general supervision, is responsible for recording and following-up on citizens' complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Exercises functional supervision over assigned staff. Work Location Alamodome - 100 Montana Street San Antonio, TX 78203 Work Schedule * Hours vary based on the needs of the department; event driven position * Days, nights, weekends, evenings, holidays as needed Essential Job Functions Follows-up on citizens' complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved. Works with departments and divisions in the formulation of complaint handling procedures for customer service. May conduct on-site investigations of complaints. Attends citizen/neighborhood meetings to present and obtain information. Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken. Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints. Performs related duties and fulfills responsibilities as required. Job Requirements Two (2) years of college from an accredited college or university. Two (2) years of increasingly responsible experience in public information and customer assistance and use of computer data in the analysis of service delivery. Valid Class "C" Texas Driver's License. Applicant Information Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge, Skills, and Abilities Knowledge of proper interviewing techniques. Knowledge of modern office procedures and methods. Skill in utilizing a personal computer and associated software programs. Ability to operate a computer keyboard and other basic office equipment. Ability to learn City departments, services, policies, and procedures. Ability to communicate clearly and effectively. Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner. Ability to make sound decisions. Ability to communicate information to a group.

The Customer Service Supervisor leads the Billing Adjustments and Drainage Section of Utility Billing (UB). Responsibilities include leading the customer facing aspects of the operations, customer relation management, leadership, development and proc Customer Service, Supervisor, Operations, Retail, Customer

Applications Accepted From: All Persons Interested Service Line/Section: Utility Billing/Billing Reporting Location: 4200 Leeland Street WORKDAYS & HOURS: *Monday - Friday, 7:00am - 4:00pm * Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Customer Service Supervisor leads the Billing Adjustments and Drainage Section of Utility Billing (UB). Responsibilities include leading the customer facing aspects of the operations, customer relation management, leadership, development and process improvement. The ideal candidate has professional experience with problem resolution, handling time sensitive and confidential information, performance analytics, strategic decision making, and operational innovation. This position requires proven experience in: Evaluating and developing improvements to customer service operations. Creating workflows that enhance service delivery. Producing business reports and presenting information related to process improvement. Managing personnel. Participating in the development and administration of the organization's growth. The incumbent for this position effectively plans, assigns, supervises and participates in the work of staff; monitors and analyzes customer account information for accuracy and integrity; analyzes and develops forecasts for key metrics to identify opportunities to increase efficiency; interprets and applies ordinances and monitors compliance; coaches, develops and motivates staff; communicates professionally; researches, evaluates and deploys tools, applications and best practices to ensure operational efficiency. WORKING CONDITIONS Position is physically comfortable. The individual has discretion about walking, standing, etc. This is a Houston Public Works Emergency Management position at the Tier II Level.EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Four years of administrative or customer service related experience is required. Substitutions: Associate degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience. LICENSE REQUIREMENTS NonePreferences will be given to applicants with demonstrated customer centric communication skills, strong analytical and organizational planning, excellent leadership capacity, and self-starter initiative. Demonstrated leadership ability. Effective oral and written communication skills. Excellent problem solving and deductive reasoning skills. Proficiency in Microsoft Excel and Word. Ability to manage conflicts appropriately. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.SELECTION/SKILLS TESTS REQUIRED None However, the department may administer a skill assessment evaluation. SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 18 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: ****************** To view your detailed application status, please log-in to your online profile by visiting: **************************************************** or call **************. If you need special services or accommodations, call **************. (TTY 7-1-1) If you need login assistance or technical support call ************. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/ Knowledge, Skills, & A Customer Service, Seasonal, Event, Service, Retail, Skills

Ready to Start Your Career with the City of Temple? Under the general direction of the Utility Dispatch Manager, provides communications between the public and utility crews, foremen, and managers to ensure the health and safety of citizens and the environment, and to ensure compliance with State and Federal regulations. This position is in constant phone and/or radio contact with utility staff for ordering parts and related items for each repair and ordering utility locates for crews before excavating. This position plays a large role in emergency response. Essential Duties And Responsibilities Answers telephone and dispatches calls related to reported health and/or safety issue Enters citizen reported water and/wastewater concern into system and dispatches service technicians for evaluation Researches and processes requests for new construction connections to water and wastewater services Orders parts and contacts 811 for locates, monitors radio, and directs units Maintains records; enters daily data for work orders, customer complaints and action items Develops reports as required by state/federal regulations Assists with new hire onboarding process and enters time daily into system Provides resources, supplies and city-wide messages to field staff without a city email Picks up and distributes mail; sorts and routes all incoming / outgoing mail and correspondences to City Departments Coordinates monthly departmental meetings Assists in preparation and organizing various events for department, safety training, etc. Process procurement report weekly and prepares purchase requisitions for department as needed Performs periodic on-call duty on a rotating basis Completes cost estimates relating to water and sewer taps Follows City policies, procedures, and safety guidelines Performs other duties as assigned Minimum Qualifications High School diploma or equivalent One year of experience in customer service, dispatch, or related area Ability to successfully pass a typing test Preferred Qualifications Work experience with Water and Wastewater and related terminology Certificates, Licenses, Registrations Valid Driver's License Thank you for your interest in the position. Please note only those selected for an interview will be contacted.

Under general supervision, performs constituent service activities for the Council district office. Provides general information and assistance to the public, City departments and other agencies. Works with individuals, advocacy groups and other asso Representative, Application, Service, Retail, Education

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Deliver outstanding customer service by promptly and courteously addressing customer inquiries and concerns while ensuring efficient resolution. Proficiently escalate complex issues to the relevant personnel for effective resolution, maintaining professionalism and courtesy throughout all interactions. Applicants are encouraged to attach a resume and cover letter. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: * Operates in call-center and in-person environments. * Assist customers over the phone or in person with requests for utility service connections, disconnections, and transfers. * Provide guidance to customers on using the Customer Self-Service Portal and assist with auto-draft maintenance. * Address customer inquiries related to utility services, leaks, and billing concerns. * Assess the accuracy of meter readings and charges on utility accounts, calculating adjustments and updating records as necessary. * Generate work orders for commercial and residential customers for service requests such as connections, disconnections, transfers, and re-reads, including billing applicable fees. * Review payment histories and make decisions on contract terms and durations. * Prepare Meter Data Management (MDM) system reports for water and electricity usage review for the customer. * Maintain knowledge of department policies, billing rate structures, and operational processes to provide accurate guidance and information to customers. * Provide customers with information on utility-related events to enhance awareness and understanding. * Process utility payments received from customers; reconcile cash drawers; and follows proper internal cash controls * Perform any additional duties as assigned. MINIMUM REQUIREMENTS: Education, training, and Experience Guidelines High School graduate, or its equivalent, 10-key by touch, and two (2) years of related customer service and cash handling experience required, OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities. Preferred qualifications: Bilingual language skills. Knowledge of: * Call center environments. * Effective customer relations practices. * Demonstrates proficiency in computer skills. * Credit collection practices. * Basic accounting and billing procedures. * Federal, State and Local laws. * City practice, policy and procedures. Skill in: * Performing data entry; operate a 10-key calculator. * Using computers and related software. * Executing oral and written instructions and reports. * Communicating effectively, both orally and in writing. * Establishing and maintaining effective working relationships. * Working with utility rates and procedures. * Interpreting utility bills for customers and making decisions as to their validity. * Analyzing data and problem-solving. * Interpreting meter readings for customers. * Adding and balancing payments; figures utility bills, provides analytic review of trend analysis. LICENSES AND CERTIFICATION REQUIREMENTS Valid Class "C" Texas driver's license. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, and use of foot controls. Hiring Range: $19.29 - $24.17, hourly. #LoveWhereYouWork! Check out the benefits of working with us here Regular-Full time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

To provide high level of customer service to Internal and External Customers, by following policies and procedures and the Ability to release correct information by guideline through Public Information Act. Responsibilities * Review approved officer's Telephone Reporting Unit (TRU) reports for accuracy, spelling and missing information * Assist in releasing and searching records from government agencies or other law enforcement * Assist front counter (cashiering) efficiently and accurately enter transactions to the cash register * Mail out all approved traffic accidents and email any traffic accidents pertaining to TXDOT property * Answer phone calls and provide internal/external customer service * Maintain inventory and supply orders * Assist the public with open records requests * Assist front counter in translating for Spanish speaking customers if able * Maintain permit records * Provide program info to the public * Train new employees on report review * Enter protective orders from county for family violence * Scan victim statements, mental commitment forms, impound sheets, attachments, auto theft/burglary affidavits, report requests, jackets, handwritten reports, supplemental reports and other documents into RMS * Update juvenile jackets and spreadsheet * Balance cash drawer and complete daily balance/deposit * Greet and direct walk-in clients * Distribute mail * Review/approve officer TRU reports * Research records through I/Leads, Old RMS (Phoenix), Cad, Vlslweb and netviewer * Act as vendor liaison * Update permits * Research invoices and appeals * Maintain incident research, address verifications, and monthly billing accounts * Ensure all records for stolen vehicles, runaways, license plates, boat motors, stolen weapons and protective orders are complete, accurate, or active that have been entered into TCIC/NCIC by this agency and certification letter returned to DPS by deadline * Review/approve coplogic reports * Process CDs from property * Process expungements, file documents, process files for offsite storage * May be asked to perform other duties as assigned Position Type and Typical Hours of Work * Non-Exempt - Full-Time * Flexibility to work evenings, weekends, and holidays is a schedule requirement * In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.Minimum Qualifications·High School Diploma/GED·Minimum of two (2) years of related job experience Licenses and CertificationsRequired·A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire· Must be able to pass a background check from the Criminal Justice Information Services (CJIS)·TLETSRequired Within 6 (Six) Months of Hire·TCIC/NCIC CertificationEmployment TestingEmployment is contingent on passing any post-offer pre-employment screening as listed below:·Criminal Background Check: Yes·Motor Vehicle Record Check: Yes·Drug Screening: Yes ·Physical Exam: YesBasis of Rating A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview.Supplemental Information· Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Minimum Starting Salary is $19.3566 hourly Working hours: Thursday - Saturday 6pm - 6am and Wednesday 12am - 6am Must be available to work varying shifts, including but not limited to nights, weekends, and holidays. The City of Waco Seeks: The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner, this could be the position for you! Apply now! Minimum Qualifications Required: * H.S. Diploma or GED equivalent * 1 year of customer service and computer experience * Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days. * Depending on the needs of the City, additional licenses and certifications may be required Upon Hire. Position Overview Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD), emergency services agencies and general public. Essential Functions * Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority. * Takes information from callers and enters information into the computer database; provides assistance and information. * Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment. * May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.

WHO WE ARE: The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas. Employer-paid state unemployment taxes and reimbursements pay for state unemployment benefits and are an investment in the state workforce. The Employer Services Desk (ESD) is the front line in supporting employers as they navigate day to day decisions related to managing unemployment benefit claims and their Tax account. We strive to provide supportive education and guidance to our customers in these areas. TWC is seeking to fill 2 Customer Service Representative (CSR) II positions responsible for handling Employer inquiries. This position will be reporting to UI (Unemployment Insurance) Client Services in Austin or in one of the Tele-Centers (Fort Worth, McAllen, San Antonio). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A Texas resident with professional communication skills who can provide exemplary customer service to employers reaching out for UI benefit program assistance. To be successful as a customer service representative, you will have a passion for serving people and be able to work both independently and collaboratively as part of a supportive team. You must also be an individual who enthusiastically shares our department's E.P.I.C. vision and values in a positive, high-paced, energetic team environment. SUCCESSFUL CANDIDATES WILL: * Be able to successfully complete Employer Services Desk training. * Have great listening/communication skills including interviewing techniques. * Be comfortable working in a fast-paced, constantly changing work environment. * Have excellent data entry, typing and computer navigational skills. * Have knowledge or experience in customer service principles. * Adapt to call center telephone and technology requirements. * Quickly learn and be proficient in Employer Services for both UI and Tax programs. * Have a proven track record of good judgment and decision making at work. * Understand the importance of being at work when scheduled and strict adherence to work schedule. * Be open to feedback and have a professional approach to adjusting as needed. WHAT YOU WILL DO: The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. WHAT YOU WILL BE RESPONSIBLE FOR: * Responding to and resolving routine Employer UI/Tax inquiries received both through inbound calls, and online callback forms. * Assisting employers in navigating and becoming self-sufficient in using all employer self-service options available on the TWC website. * Ensuring a positive and exemplary experience. * Providing accurate, valid, and complete information to employers using the right methods and tools. * Maintaining a composed and professional demeanor while handling challenging calls. * Identifying and escalating priority issues for resolution or coordinating with other departments to assist the employer. * Documenting all employer contacts and accurately processing documents or pending issues. * Taking complete fact-finding when employers call to respond to UI Claims. * Researching information in benefit system to address employer inquiries or issues, as applicable. * Remaining flexible and assisting with additional tasks as needed for the success of the department and division. YOU ARE A GREAT FIT WITH: * Experience working in a call center environment or with other government agencies providing services to employers. * Ability to deliver services using high level of customer service. * Excellent computer and typing skills. * Knowledge of Microsoft Word, Excel, Outlook, Teams, and Internet Explorer. * Exceptional verbal and written communication skills. * Bilingual (English/Spanish) skill set YOU QUALIFY WITH: * Six months of experience in customer service, clerical, call center, or administrative support work. * Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: * A Family Friendly Certified Workplace. * Competitive salary: $3,127.54/month * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** Will work 40 hours a week during hours of operation Monday through Friday, 8:00 AM to 5:00 PM CT. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the schedule. Duties require up to 5% travel (within the state of Texas) and the ability to lift 15 Lbs. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Oral interview will be part of the selection process. Criminal background check conducted on final candidate VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: ************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

WHO WE ARE: The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas. Employer-paid state unemployment taxes and reimbursements pay for state unemployment benefits and are an investment in the state workforce. The Employer Services Desk (ESD) is the front line in supporting employers as they navigate day to day decisions related to their TAX account and managing unemployment benefit claims. We strive to provide supportive education and guidance to our customers in these areas. TWC is seeking to fill 4 Customer Service Representative (CSR) II positions responsible for handling Employer inquiries. This position will be reporting to the Tax Department and can reside near any Tele-Center (McAllen, San Antonio), or a Tax office location, Laredo, Corpus Christi. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A Texas resident with professional communication skills who can provide exemplary customer service to employers reaching out for TAX and UI benefit program assistance. To be successful as a customer service representative, you will have a passion for serving people and be able to work both independently and collaboratively as part of a supportive team. You must also be an individual who enthusiastically shares our department's E.P.I.C. vision and values in a positive, high-paced, energetic team environment. SUCCESSFUL CANDIDATES WILL: * Be able to successfully complete Employer Services Desk training. * Have great listening skills, interpersonal and communication skills. * Be comfortable working in a fast-paced, constantly changing work environment. * Have excellent data entry, typing and computer navigational skills. * Have knowledge or experience in customer service principles. * Adapt to call center telephone and technology requirements. * Quickly learn and be proficient in Employer Services available for both Tax and UI programs. * Have a proven track record of good judgment and decision making at work. * Understand the importance of being at work when scheduled. * Be open to feedback and have a professional approach to adjusting as needed. WHAT YOU WILL DO: The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. WHAT YOU WILL BE RESPONSIBLE FOR: * Responding to and resolving routine Employer UI/Tax inquiries received both through inbound calls, and Online callback forms. * Assisting employers in navigating and becoming self-sufficient in using all employer self-service options available on the TWC website. * Ensuring a positive and exemplary experience. * Providing accurate, valid, and complete information to employers using the right methods and tools. * Maintaining a composed and professional demeanor while handling challenging calls. * Identifying and escalating priority issues for resolution or coordinating with other departments to assist the employer. * Documenting all employer contacts and accurately processing documents or pending issues. * Researching information in Unemployment Tax System to address employer inquiries or issues, as applicable. * Remaining flexible and assisting with additional tasks as needed for the success of the department and division. YOU ARE A GREAT FIT WITH: * Experience working in a call center environment or with other government agencies providing services to employers. * Ability to deliver services using high level of customer service. * Excellent computer skills. * Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer. * Exceptional verbal and written communication skills. * Bilingual (English and Spanish) skill set. YOU QUALIFY WITH: * Six months of experience in customer service, clerical, call center, or administrative support work. * Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: * A Family Friendly Certified Workplace * Competitive Salary: $3,127.54 * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at ********************************************************** PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. Works 40 hours a week during hours of operations Monday through Friday 8:00 AM - 5:00 PM. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Incomplete applications may not be considered. Duties require up to 5% travel (within the state of Texas) and the ability to lift 15 Lbs. Oral interview will be part of the selection process. Criminal background check conducted on final candidate. VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: *************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Minimum Starting Salary is $15.00 hourly, depending on qualifications The City of Waco Seeks A reliable, customer-focused individual who will provide friendly and efficient customer service in retail sales at the Texas Ranger Hall of Fame and Museum store and at admissions. Minimum Qualifications Required: * H.S. Diploma or GED equivalent * 1 year of customer service experience Preferred: * Texas Driver's License Position Overview Under basic supervision, provides customer service in retail sales (museum store) and admissions. Essential Functions * Provides prompt and courteous service to the public with requests for information, fee collection and merchandise sales, in order to maintain positive customer service relations. * Maintains cash and fund accounts and records; assists with merchandising, special events and museum programs; performs duties within scope of authority and training and in compliance with City policies.

Full-time Description Customer Service Representative (CSR) - HVAC Services Company: East Texas Refrigeration (ETR) Schedule: Monday-Friday, 8:00 AM-5:00 PM Extended hours and occasional Saturdays during peak seasons About the Role East Texas Refrigeration (ETR) is looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. You'll be the first voice our customers hear and the person who helps keep our service operations running smoothly. If you enjoy helping people, staying organized, and working in a fast-paced environment, this is the role for you. You'll work closely with our Service Manager, Dispatcher, and Technicians to schedule service calls, assist customers, and ensure an exceptional experience from first contact to final invoice. Why Join ETR? $15-$20 per hour, based on experience Weekly direct deposit Full benefits package: medical, dental, vision, life insurance Short- & long-term disability 401(k) with company match (4% match when you contribute 6%) Up to 20 days PTO plus paid holidays Stable company with 45+ years in business Supportive, team-first culture - you're not just a number here What You'll Be Doing Answering incoming calls and emails with professionalism and a helpful attitude Scheduling service calls and appointments efficiently Coordinating with dispatch and the ESA Coordinator to track technician availability Greeting and assisting customers who visit the office Entering and maintaining accurate customer and service records in company software Following up with customers to confirm satisfaction and resolve any concerns Processing payments and handling billing questions Preparing and sending invoices and customer communications Handling customer issues calmly and professionally, escalating when needed Collaborating with technicians and management to support daily operations Maintaining a clean, organized front office Performing other duties as assigned by the Service Manager or General Manager What We're Looking For High school diploma or equivalent required Customer service experience required (HVAC, trades, construction, or service industry preferred) Experience with Service Titan or other field service management software is a required Strong phone etiquette and clear written communication skills Ability to multitask and prioritize in a fast-paced environment Comfortable using computers, CRM systems, and Microsoft Office Willingness and ability to learn HVAC/service management software Highly organized with strong attention to detail Positive attitude and a genuine desire to help customers Flexibility to work extended hours or Saturdays during peak seasons About East Texas Refrigeration (ETR) Since 1980, East Texas Refrigeration (ETR) has proudly served Tyler and surrounding communities. We provide residential and commercial HVAC and refrigeration services to homeowners, property managers, restaurants, retail businesses, banks, gyms, and more. Our reputation is built on quality workmanship, dependable service, and people who care.

Job DescriptionDescription: Customer Service Representative (CSR) - HVAC Services Company: East Texas Refrigeration (ETR) Schedule: Monday-Friday, 8:00 AM-5:00 PM Extended hours and occasional Saturdays during peak seasons About the Role East Texas Refrigeration (ETR) is looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. You'll be the first voice our customers hear and the person who helps keep our service operations running smoothly. If you enjoy helping people, staying organized, and working in a fast-paced environment, this is the role for you. You'll work closely with our Service Manager, Dispatcher, and Technicians to schedule service calls, assist customers, and ensure an exceptional experience from first contact to final invoice. Why Join ETR? $15-$20 per hour, based on experience Weekly direct deposit Full benefits package: medical, dental, vision, life insurance Short- & long-term disability 401(k) with company match (4% match when you contribute 6%) Up to 20 days PTO plus paid holidays Stable company with 45+ years in business Supportive, team-first culture - you're not just a number here What You'll Be Doing Answering incoming calls and emails with professionalism and a helpful attitude Scheduling service calls and appointments efficiently Coordinating with dispatch and the ESA Coordinator to track technician availability Greeting and assisting customers who visit the office Entering and maintaining accurate customer and service records in company software Following up with customers to confirm satisfaction and resolve any concerns Processing payments and handling billing questions Preparing and sending invoices and customer communications Handling customer issues calmly and professionally, escalating when needed Collaborating with technicians and management to support daily operations Maintaining a clean, organized front office Performing other duties as assigned by the Service Manager or General Manager What We're Looking For High school diploma or equivalent required Customer service experience required (HVAC, trades, construction, or service industry preferred) Experience with Service Titan or other field service management software is a required Strong phone etiquette and clear written communication skills Ability to multitask and prioritize in a fast-paced environment Comfortable using computers, CRM systems, and Microsoft Office Willingness and ability to learn HVAC/service management software Highly organized with strong attention to detail Positive attitude and a genuine desire to help customers Flexibility to work extended hours or Saturdays during peak seasons About East Texas Refrigeration (ETR) Since 1980, East Texas Refrigeration (ETR) has proudly served Tyler and surrounding communities. We provide residential and commercial HVAC and refrigeration services to homeowners, property managers, restaurants, retail businesses, banks, gyms, and more. Our reputation is built on quality workmanship, dependable service, and people who care. Requirements:

will be open until filled. We are currently seeking: A customer service representative who will coordinate and perform a variety of customer service functions; provide assistance to utility customers in person and via telephone; respond to customer inquiries and requests for service; prepare and issue work orders; coordinate with customers regarding the payment of past due accounts; update and maintain customer account information; and perform other related duties as assigned. Your responsibilities will include: * Greeting the public and providing customer service at the front counter and via telephone. * Answering incoming calls; responding to customer inquiries and requests for service. * Providing information regarding utility services, departmental policies, and account/billing matters. * Establishing customer accounts; updating, maintaining, and researching account information. * Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services. * Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel. * Filing and maintaining service requests/work order documentation. * Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted. * Hours: Monday through Friday, 8:00 am to 5:00 pm. * Regular and timely attendance is required. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: * Coordinating and conducting a variety of customer service functions. * Responding to public inquiries and providing customer service to the City's utility customers. * Performing accurate data entry and updating/maintaining customer account information. * Processing work order requests and customer payments. * Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers. MINIMUM QUALIFICATIONS: Education and Experience: * High School Diploma or equivalent. * One-year customer service experience; or an equivalent combination of education and experience. Required Licenses or Certifications: * A valid Texas Driver License with a good driving record is required. * Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. * Typing test required. * Customer Service Certification/Training a plus. Physical Demands / Work Environment: * Work is performed in a standard office environment. * Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply. This position offers valuable experience in a fast-paced environment. Job postings may be withdrawn at any time at direction of the City Manager.

will be open until filled. We are currently seeking: A customer service representative who will coordinate and perform a variety of customer service functions; provide assistance to utility customers in person and via telephone; respond to customer inquiries and requests for service; prepare and issue work orders; coordinate with customers regarding the payment of past due accounts; update and maintain customer account information; and perform other related duties as assigned. Your responsibilities will include: Greeting the public and providing customer service at the front counter and via telephone. Answering incoming calls; responding to customer inquiries and requests for service. Providing information regarding utility services, departmental policies, and account/billing matters. Establishing customer accounts; updating, maintaining, and researching account information. Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services. Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel. Filing and maintaining service requests/work order documentation. Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted. Hours: Monday through Friday, 8:00 am to 5:00 pm. Regular and timely attendance is required. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: Coordinating and conducting a variety of customer service functions. Responding to public inquiries and providing customer service to the City's utility customers. Performing accurate data entry and updating/maintaining customer account information. Processing work order requests and customer payments. Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers. MINIMUM QUALIFICATIONS: Education and Experience: High School Diploma or equivalent. One-year customer service experience; or an equivalent combination of education and experience. Required Licenses or Certifications: A valid Texas Driver License with a good driving record is required. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Typing test required. Customer Service Certification/Training a plus. Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply. This position offers valuable experience in a fast-paced environment. Job postings may be withdrawn at any time at direction of the City Manager.

Job Description will be open until filled. We are currently seeking: A customer service representative who will coordinate and perform a variety of customer service functions; provide assistance to utility customers in person and via telephone; respond to customer inquiries and requests for service; prepare and issue work orders; coordinate with customers regarding the payment of past due accounts; update and maintain customer account information; and perform other related duties as assigned. Your responsibilities will include: Greeting the public and providing customer service at the front counter and via telephone. Answering incoming calls; responding to customer inquiries and requests for service. Providing information regarding utility services, departmental policies, and account/billing matters. Establishing customer accounts; updating, maintaining, and researching account information. Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services. Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel. Filing and maintaining service requests/work order documentation. Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted. Hours: Monday through Friday, 8:00 am to 5:00 pm. Regular and timely attendance is required. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: Coordinating and conducting a variety of customer service functions. Responding to public inquiries and providing customer service to the City's utility customers. Performing accurate data entry and updating/maintaining customer account information. Processing work order requests and customer payments. Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers. MINIMUM QUALIFICATIONS: Education and Experience: High School Diploma or equivalent. One-year customer service experience; or an equivalent combination of education and experience. Required Licenses or Certifications: A valid Texas Driver License with a good driving record is required. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Typing test required. Customer Service Certification/Training a plus. Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply. This position offers valuable experience in a fast-paced environment. Job postings may be withdrawn at any time at direction of the City Manager.