Service Advisor jobs at Clay Cooley Motors - 42 jobs

Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal. Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Benefits Medical/Dental 401(k) Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 14 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Requirements Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check Benefits Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Requirements Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check Benefits Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must be 21 years old or older. Must pass a drug test screening. Must pass a background check screening. Must have and maintain a valid Texas Driver's license with an acceptable and safe driving record.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Must be 21 years old or older Must pass a drug test Must pass a background screening High school diploma or the equivalent. Ability to read and comprehend instructions and information. ASE certification preferred. General mechanical skills. Valid Texas driver's license and a good driving record. Manual dexterity.

Full-time Description BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR Service Advisor Responsibilities Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed. Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description Gillman Service Advisor The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman is one of the largest dealerships in Texas, and has also been a proud recipient of the Houston Chronicle's Top 100 Workplaces 10 years in a row! RESPONSIBILITIES TO INCLUDE: UCS computer system experience helpful Greet Customers in a professional manner Perform thorough walk-around inspection of vehicles Accurately record customer concerns, and relay this information to technicians accurately Help customer maintain their vehicle by outlining, and selling needed maintenance interval repairs Keep customers informed of vehicles progress while in shop Notify customers of changes in promise times Inform customers of future maintenance needs Perform active delivery of finished vehicles, with through explanation of work, and charges Complete all work according to the applicable safety requirements and published procedures Produce quality work that evidence pride of workmanship Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required Job Requirements REQUIREMENTS: Valid TDL Clean driving record Pass drug test Two year minimum experience (optional/dep. on hiring manager) BENEFITS: Medical 401K Drug Free work environment Monthly training classes EOE Company Overview Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 11 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Gillman Service Advisor The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman is one of the largest dealerships in Texas, and has also been a proud recipient of the Houston Chronicle's Top 100 Workplaces 10 years in a row! RESPONSIBILITIES TO INCLUDE: UCS computer system experience helpful Greet Customers in a professional manner Perform thorough walk-around inspection of vehicles Accurately record customer concerns, and relay this information to technicians accurately Help customer maintain their vehicle by outlining, and selling needed maintenance interval repairs Keep customers informed of vehicles progress while in shop Notify customers of changes in promise times Inform customers of future maintenance needs Perform active delivery of finished vehicles, with through explanation of work, and charges Complete all work according to the applicable safety requirements and published procedures Produce quality work that evidence pride of workmanship Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required Job Requirements REQUIREMENTS: Valid TDL Clean driving record Pass drug test Two year minimum experience (optional/dep. on hiring manager) BENEFITS: Medical 401K Drug Free work environment Monthly training classes EOE Company Overview Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 11 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Must have and maintain a valid Texas Driver's license with an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening Must pass a background check screening. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance Salary Description Hourly or Commission

About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today. Service Advisor Trainee Our Service Advisor Trainees are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to drive a positive customer service experience. This is a 6 month program and is designed to train new service advisors to manage customer's needs and provide excellent customer service to be promoted to a full service advisor. On a typical day, the work load will include: Greeting customers as they arrive and checking them in with digital tablets Providing accurate repair/maintenance estimates on the work they request at check in Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns Maintaining Customer Satisfaction Delivering and checking out completed customer invoices The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan PTO Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable

Service Advisor - Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. On a typical day, this will include: Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan PTO Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet,GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today.

Job Description About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today. Service Advisor Trainee Our Service Advisor Trainees are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to drive a positive customer service experience. This is a 6 month program and is designed to train new service advisors to manage customer's needs and provide excellent customer service to be promoted to a full service advisor. On a typical day, the work load will include: Greeting customers as they arrive and checking them in with digital tablets Providing accurate repair/maintenance estimates on the work they request at check in Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns Maintaining Customer Satisfaction Delivering and checking out completed customer invoices The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan PTO Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable

Express Customer Service Advisor - Automotive Customer Service Gillman Subaru Southwest Are you in the restaurant, retail, or sales industry and looking for more than “just a job”? Ready to earn more, grow more, and build a real career? If you've worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate-your people skills are exactly what we're looking for. At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That's why we're searching for an Express Customer Service Advisor-a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit. If you're tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards REQUIREMENTS: One year of customer service minimum experience Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test and criminal background check Compensation is based on experience and commensurate with Fortune 500 companies Benefits Medical/Dental/Vision/Life 401(k) with a company match Paid vacation Employee discounts Drug Free work environment EOE About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Gillman Subaru - Service Houston, Texas Posted On: January 02, 2026 Last Day to Apply: February 28, 2026 Express Customer Service Advisor - Automotive Customer Service Gillman Subaru Southwest Are you in the restaurant, retail, or sales industry and looking for more than "just a job"? Ready to earn more, grow more, and build a real career? If you've worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate-your people skills are exactly what we're looking for. At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That's why we're searching for an Express Customer Service Advisor-a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit. If you're tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family. Job Responsibilities * Attitude is everything-greet service department customers promptly and courteously * Listen to each customer and clearly articulate repair needs to techs * Upsell recommended/additional services using low-pressure, high-integrity methods * Provide accurate estimates of repair/maintenance costs * Adherence to dealership policy on customer vehicle care and operation * Follow up on each repair and keep customers informed of progress * Sell and manage extended warranties * Inspect repair quality and ensure that all work is complete * Notify customers when vehicles are ready for pick up * Review and explain repairs and associated costs with customers * Handle minor customer concerns and complaints * Keep Service Manager informed of all problems and potential problems * Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards REQUIREMENTS: * One year of customer service minimum experience * Must be eligible to work in the US * Must pass pre-employment screening to include MVR, drug test and criminal background check Compensation is based on experience and commensurate with Fortune 500 companies Benefits * Medical/Dental/Vision/Life * 401(k) with a company match * Paid vacation * Employee discounts * Drug Free work environment * EOE About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Job Description At Mac Haik Austin we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the Ford and Lincoln cars we offer are the highest quality and ideal for your life needs. Now Hiring Quick Lane Advisor The Quick Lane Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Quick Lane Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the quick lane technicians and parts department. Skills / Qualities Preferred Include: Ability to multi-task effectively Strong communication/follow-up skills Strong customer service skills Ability to stay organized Ability to work in a team environment Proven track record of maintaining high CSI (customer satisfaction scores) Fast learner Possess strong phone skills Mechanical knowledge is a plus but not required Bi-lingual (spanish speaker) is a plus but not required Position will require Saturday shifts and is a 5 day work week. Essential Duties and Responsibilities Set, confirm and prepare for appointments with customers to expedite their service experience. Greet customers in a timely and friendly manner and develop customer loyalty. Determine vehicle service needs based on customer information and a vehicle walk-around. Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle. Produce repair orders for customers with full transparency including cost and time estimates. Communicate frequently with technicians and parts department to ensure timely completion of work. Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. Follow-up with customers on the status of their vehicle, based on customer specifications. Create a positive vehicle delivery experience for the customer. Meet customer service standards by achieving ‘above district' customer service information “CSI” scores. Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals. Providing an exceptional customer experience to drive loyalty. Safeguard dealership assets and customer data. Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information Maintain professional personal appearance. Complete required training assigned through the company training portal. Adhere to consistent and reliable work schedule. Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand. Effectively perform duties and responsibilities in a safe manner. Other duties as assigned. Qualifications High School diploma or equivalent Proven ability to provide an exceptional customer experience Ability to sell a minimum quota according to dealership standards Valid driver's license and acceptable driving record Successful completion of pre-employment screening Authorization to work in the USA Here's what we offer: Medical, dental, and vision insurance plans 401(k) Retirement Plans with Company Match Opportunities for advancement Great culture 5 day work week We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time Description BERT OGDEN BUICK GMC SERVICE ADVISOR Service Advisor Responsibilities · Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention · Return missed phone calls, emails, from customers · Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention · Accurately record issues and data into Dealer Management System. Attention to detail critical · Conduct Transactions w/ system; walk customer through correction and provide summary · Communicate estimated completion time, regular updates and follow through on each customer vehicle · Coordinate the detail of every vehicle prior to delivery · Coordinate the delivery time or pick up with each customer · Follow up with Customer on services provided; ensure they are satisfied with the work performed · Performs other duties as requested Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description Service Advisors HIGH ACHIEVERS EARN HIGH REWARDS! Ford in Arlington is seeking to recruit skilled and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor is the frontline of the Service Department who assists customers with understanding their vehicle's maintenance and repair options and provides an estimate of cost before they are scheduled with the Technician. Employee Benefits & Compensation Package: Paid time off (PTO) and Holiday pay Company paid life insurance Health and wellness plans Medical, dental, vision, and supplemental insurance Flexible Spending accounts Financial retirement plans WITH COMPANY MATCHING 401K and ROTH Employee Discounts Role Responsibilities: Advise and explain costs of vehicle maintenance and repairs to service customers. The Service Advisor will address inquiries and concerns and find a resolution for customer satisfaction. Manage and update customer vehicle records, create invoices, process payments, and validate warranty information. The Service Advisor must update the database and offer accurate billing options to the customer. Promote additional services and products. The Service Advisor will have sales generation objectives and contribute to the Service Departments revenue goals. Schedule service appointments and coordinate with technicians. The Service Advisor will prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates. Verify customer's auto insurance and set up loaner vehicles when necessary. The Service Advisor will collaborate with the Rental Agent for alternative transportation during the service of the vehicle. Provide progress reports to the customer throughout the service process. The Service Advisor will constantly communicate with the customers concerning the timeline of completion. Employee Prerequisites: Flexible schedule Sales experience and comprehension of the automotive industry Basic computer operating knowledge Streamlined onboarding process Stand, walk, or sit for long periods of time without resting. (Up to 5 hours) Capability to read and interpret documents, write routine reports and correspondence, communicate effectively with employees, managers, and customers. Job Type: Full-time We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening. #75017 #75015 #75016 #75014 #75018 #76001 #76140 #76060 #76063 #76065 #76084 #75050 #75051 #75052 #75053 #75054 #75060 #75104 #76002 #76006 #76010 #76018 #76040 #76155 #Arlington #Kennedale #Mansfield #GrandPrairie