Service Advisor jobs at Clay Cooley Motors

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Requirements Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check Benefits Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Requirements Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check Benefits Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Job Description Gillman Service Advisor The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman is one of the largest dealerships in Texas, and has also been a proud recipient of the Houston Chronicle's Top 100 Workplaces 10 years in a row! RESPONSIBILITIES TO INCLUDE: UCS computer system experience helpful Greet Customers in a professional manner Perform thorough walk-around inspection of vehicles Accurately record customer concerns, and relay this information to technicians accurately Help customer maintain their vehicle by outlining, and selling needed maintenance interval repairs Keep customers informed of vehicles progress while in shop Notify customers of changes in promise times Inform customers of future maintenance needs Perform active delivery of finished vehicles, with through explanation of work, and charges Complete all work according to the applicable safety requirements and published procedures Produce quality work that evidence pride of workmanship Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required Job Requirements REQUIREMENTS: Valid TDL Clean driving record Pass drug test Two year minimum experience (optional/dep. on hiring manager) BENEFITS: Medical 401K Drug Free work environment Monthly training classes EOE Company Overview Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 11 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Benefits Medical/Dental 401(k) Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 14 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Gillman Service Advisor The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman is one of the largest dealerships in Texas, and has also been a proud recipient of the Houston Chronicle's Top 100 Workplaces 10 years in a row! RESPONSIBILITIES TO INCLUDE: UCS computer system experience helpful Greet Customers in a professional manner Perform thorough walk-around inspection of vehicles Accurately record customer concerns, and relay this information to technicians accurately Help customer maintain their vehicle by outlining, and selling needed maintenance interval repairs Keep customers informed of vehicles progress while in shop Notify customers of changes in promise times Inform customers of future maintenance needs Perform active delivery of finished vehicles, with through explanation of work, and charges Complete all work according to the applicable safety requirements and published procedures Produce quality work that evidence pride of workmanship Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required Job Requirements REQUIREMENTS: Valid TDL Clean driving record Pass drug test Two year minimum experience (optional/dep. on hiring manager) BENEFITS: Medical 401K Drug Free work environment Monthly training classes EOE Company Overview Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 11 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Benefits Medical/Dental 401(k) Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 14 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today. Service Advisor Trainee Our Service Advisor Trainees are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to drive a positive customer service experience. This is a 6 month program and is designed to train new service advisors to manage customer's needs and provide excellent customer service to be promoted to a full service advisor. On a typical day, the work load will include: Greeting customers as they arrive and checking them in with digital tablets Providing accurate repair/maintenance estimates on the work they request at check in Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns Maintaining Customer Satisfaction Delivering and checking out completed customer invoices The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan PTO Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable

Service Advisor - Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. On a typical day, this will include: Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan PTO Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet,GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today.

Job Description Service Advisor - Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. On a typical day, this will include: Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan PTO Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet,GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today.

HOUSTON, TX Houston, Texas Posted On: November 20, 2025 Last Day to Apply: December 31, 2025 Express Customer Service Advisor - Automotive Customer Service Gillman Subaru Southwest Are you in the restaurant, retail, or sales industry and looking for more than "just a job"? Ready to earn more, grow more, and build a real career? If you've worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate-your people skills are exactly what we're looking for. At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That's why we're searching for an Express Customer Service Advisor-a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit. If you're tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family. Job Responsibilities * Attitude is everything-greet service department customers promptly and courteously * Listen to each customer and clearly articulate repair needs to techs * Upsell recommended/additional services using low-pressure, high-integrity methods * Provide accurate estimates of repair/maintenance costs * Adherence to dealership policy on customer vehicle care and operation * Follow up on each repair and keep customers informed of progress * Sell and manage extended warranties * Inspect repair quality and ensure that all work is complete * Notify customers when vehicles are ready for pick up * Review and explain repairs and associated costs with customers * Handle minor customer concerns and complaints * Keep Service Manager informed of all problems and potential problems * Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards REQUIREMENTS: * One year of customer service minimum experience * Must be eligible to work in the US * Must pass pre-employment screening to include MVR, drug test and criminal background check Compensation is based on experience and commensurate with Fortune 500 companies Benefits * Medical/Dental/Vision/Life * 401(k) with a company match * Paid vacation * Employee discounts * Drug Free work environment * EOE About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Express Customer Service Advisor - Automotive Customer Service Gillman Subaru Southwest Are you in the restaurant, retail, or sales industry and looking for more than “just a job”? Ready to earn more, grow more, and build a real career? If you've worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate-your people skills are exactly what we're looking for. At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That's why we're searching for an Express Customer Service Advisor-a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit. If you're tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards REQUIREMENTS: One year of customer service minimum experience Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test and criminal background check Compensation is based on experience and commensurate with Fortune 500 companies Benefits Medical/Dental/Vision/Life 401(k) with a company match Paid vacation Employee discounts Drug Free work environment EOE About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Job Description Express Customer Service Advisor - Automotive Customer Service Gillman Subaru Southwest Are you in the restaurant, retail, or sales industry and looking for more than “just a job”? Ready to earn more, grow more, and build a real career? If you've worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate-your people skills are exactly what we're looking for. At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That's why we're searching for an Express Customer Service Advisor-a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit. If you're tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards REQUIREMENTS: One year of customer service minimum experience Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test and criminal background check Compensation is based on experience and commensurate with Fortune 500 companies Benefits Medical/Dental/Vision/Life 401(k) with a company match Paid vacation Employee discounts Drug Free work environment EOE About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Service Advisor - Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. On a typical day, this will include: Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards The Rewards: Competitive compensation A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance 401K Retirement Savings Plan Vacation Discounts on vehicle purchases Advancement opportunities for high performers Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet,GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence. If you're looking for a rewarding career using your outstanding customer service skills, apply today.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO 401(K) with matching by the dealership Service Advisor Responsibilities: Greet customers promptly Customer Satisfaction Index follow ups Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Service Advisor Requirements: Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Service Advisor Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Service Advisor Requirements: Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description At Mac Haik Austin we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the Ford and Lincoln cars we offer are the highest quality and ideal for your life needs. Now Hiring Quick Lane Advisor The Quick Lane Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Quick Lane Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the quick lane technicians and parts department. Skills / Qualities Preferred Include: Ability to multi-task effectively Strong communication/follow-up skills Strong customer service skills Ability to stay organized Ability to work in a team environment Proven track record of maintaining high CSI (customer satisfaction scores) Fast learner Possess strong phone skills Mechanical knowledge is a plus but not required Bi-lingual (spanish speaker) is a plus but not required Position will require Saturday shifts and is a 5 day work week. Essential Duties and Responsibilities Set, confirm and prepare for appointments with customers to expedite their service experience. Greet customers in a timely and friendly manner and develop customer loyalty. Determine vehicle service needs based on customer information and a vehicle walk-around. Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle. Produce repair orders for customers with full transparency including cost and time estimates. Communicate frequently with technicians and parts department to ensure timely completion of work. Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. Follow-up with customers on the status of their vehicle, based on customer specifications. Create a positive vehicle delivery experience for the customer. Meet customer service standards by achieving ‘above district' customer service information “CSI” scores. Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals. Providing an exceptional customer experience to drive loyalty. Safeguard dealership assets and customer data. Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information Maintain professional personal appearance. Complete required training assigned through the company training portal. Adhere to consistent and reliable work schedule. Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand. Effectively perform duties and responsibilities in a safe manner. Other duties as assigned. Qualifications High School diploma or equivalent Proven ability to provide an exceptional customer experience Ability to sell a minimum quota according to dealership standards Valid driver's license and acceptable driving record Successful completion of pre-employment screening Authorization to work in the USA Here's what we offer: Medical, dental, and vision insurance plans 401(k) Retirement Plans with Company Match Opportunities for advancement Great culture 5 day work week We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Automotive Service Advisor - Gillman Subaru Southwest 10565 West Sam Houston Parkway South Houston, TX 77099 We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies Requirements Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check UCS experience a plus Subaru experience a plus Benefits Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Automotive Service Advisor - Gillman Subaru Southwest 10565 West Sam Houston Parkway South Houston, TX 77099 We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies Requirements Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check UCS experience a plus Subaru experience a plus Benefits Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Experienced Service Advisors TOP PAY FOR TOP PERFORMERS!!!! VETERANS ARE ENCOURAGED TO APPLY! Ford of Arlington is seeking to recruit experienced, skilled, and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor is the frontline of the Service Department who assists customers with understanding their vehicle's maintenance and repair options and provide an estimate of cost before they are scheduled with the Technician. Employee Compensation Package: Paid time off and holiday pay Company paid life insurance Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available Flexible spending account and employee assistance program accessible Retirement Savings Plans (401K / ROTH) plus company matching Employee Discounts Role Responsibilities: Customer Interaction and Business Operations: Advise and explain costs of vehicle maintenance and repairs to service customers. The Service Advisor will address inquiries and concerns and find a resolution for customer satisfaction. Manage and update customer vehicle records, create invoices, process payments, and validate warranty information. The Service Advisor must update the database and offer accurate billing options to the customer. Promote additional services and products. The Service Advisor will have sales generation objectives and contribute to the Service Departments revenue goals. Service Planning and Coordination: Schedule service appointments and coordinate with technicians. The Service Advisor will prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates. Verify customer's auto insurance and set up loaner vehicles when necessary. The Service Advisor will collaborate with the Rental Agent for alternative transportation during the service of the vehicle. Provide progress reports to the customer throughout the service process. The Service Advisor will constantly communicate with the customers concerning the timeline of completion. Employee Prerequisites: Onboarding process completed within days of applying! Stand, walk, or sit for long periods of time without resting. (Up to 5 hours) Good communication skills Ability to work independently and as a part of a team. Capability to read and interpret documents, write routine reports and correspondence, communicate effectively with employees, managers, and customers. Previous experience is REQUIRED. Job Type: Full-time We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening. #75017 #75015 #75016 #75014 #75018 #76001 #76140 #76060 #76063 #76065 #76084 #75050 #75051 #75052 #75053 #75054 #75060 #75104 #76002 #76006 #76010 #76018 #76040 #76155 #Arlington #Kennedale #Mansfield #GrandPrairie