Patient Advocate jobs at Cleveland Clinic - 48 jobs

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. A caregiver in this position works days from 8:30 a.m. - 5:00 p.m. with every other weekend and rotating holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems * Ability to work confidently and efficiently in an emergency department setting Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

We are looking for a Patient Representative to join our collaborative team at Memorial Health! What you'll do: * Greets patients and visitors upon entry to the facility, provides excellent patient experiences. * Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone. * Validates patient insurance coverage(s) via real-time eligibility and various tools. * Requests payment for determined co-payments and prior balances, manages the cash drawer. * Collects copies of patient photo id and insurance card(s) and scans to the EMR system. * Explains patient forms and requests signatures. * Encourages patient MyChart activation. * Initiates interpreter services for patients with a preferred language other than English. * Completes downtime procedures as outlined by departmental policy, assists with downtime recovery. * Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process. * Performs other duties as required or assigned. Requirements Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred. Attains American Heart Association's BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire) Shift 2nd Hours 56 per pay (Every two weeks) Benefits * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * Flexible Spending Account Time Off * Vacation * Sick Leave * 11 Paid Holidays * Personal Day Retirement * Ohio Public Employee Retirement System * Deferred Compensation Other * Tuition Reimbursement * Kidzlink Daycare Center * Employee Recognition * Free Parking * Wellness Center * Competitive Salaries * Community/Family Atmosphere Location: * Approx. 25 minutes away from Dublin, OH * Approx. 30 minutes away from Hillard, OH * Approx. 30 minutes away from Delaware, OH * Approx. 30 minutes away from Powell, OH We look forward to seeing your application! It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at ************.

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works nights from 10:30 p.m. - 7:00 a.m. with rotating weekend and holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. * May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: * High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of medical terminology OR completion of course within year of hire * Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: * Customer service or patient service experience Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this role works days from 6:30 a.m. - 3:00 p.m. with rotating weekend and holiday requirements.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial. + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic. + May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: + High School Diploma OR GED **and** three years of experience in a customer-facing role with in person or phone contact + **OR** an Associate's Degree **and** two years of experience + **OR** a Bachelor's Degree **and** one year of experience + Knowledge of medical terminology OR completion of course within year of hire + Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: + Healthcare experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this role works nights from 10:30 p.m. - 7:00 a.m. with rotating weekend and holiday requirements.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial. + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic. + May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: + High School Diploma OR GED **and** two years of experience in a customer-facing role with in person or phone contact + **OR** an Associate's Degree **and** one year of experience + **OR** a Bachelor's Degree + Knowledge of medical terminology OR completion of course within year of hire + Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: + Customer service or patient service experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic's Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works varying hours between 8:00am and 5:00pm on Monday, Tuesday, Wednesday and Friday. Thursday hours could be between 10:00am and 7:00pm. Potential floating to other facilities in the area may be required on occasions. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. **A caregiver in this position works varying hours between 8:00am and 5:00pm on Monday, Tuesday, Wednesday and Friday. Thursday hours could be between 10:00am and 7:00pm. Potential floating to other facilities in the area may be required on occasions.** A caregiver who excels in this role will: + Organize and coordinate the activities and flow of work for the patient access area. + Assign tasks, monitor performance, and assist in training patient service representatives. + Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. + Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. + Coordinate activities and resolve operational problems. + Adjust employees, patients, and physicians' schedules to respond to operational problems. + Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. + Produce reports as needed. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis + OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others + OR Associate Degree may substitute for one year of experience + OR Bachelor's Degree may substitute for the experience requirement **Physical Requirements:** + Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Equipped with the latest technologies, Cleveland Clinic's Richard E. Jacobs Health Center brings world-class care close to home for the residents in and around Avon, Ohio. In addition to advanced specialty and primary care, this facility also includes an outpatient surgery center, an infusion suite for chemotherapy, a full-scale imaging center, two pools for aquatic therapy and more. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works Monday through Friday from 8:30am to 5:00pm. Hours may vary depending on facility needs. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic's Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with easy access to healthcare, financial and social services in one convenient location. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works 8:00am to 4:30pm. This position will also float to Langston Hughes and Public Square in Downtown Cleveland, in addition to being stationed at Stephanie Tubbs Jones Health Center. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic's Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with easy access to healthcare, financial and social services in one convenient location. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. **A caregiver in this position works 8:00am to 4:30pm. This position will also float to Langston Hughes and Public Square in Downtown Cleveland, in addition to being stationed at Stephanie Tubbs Jones Health Center.** A caregiver who excels in this role will: + Organize and coordinate the activities and flow of work for the patient access area. + Assign tasks, monitor performance, and assist in training patient service representatives. + Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. + Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. + Coordinate activities and resolve operational problems. + Adjust employees, patients, and physicians' schedules to respond to operational problems. + Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. + Produce reports as needed. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis + OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others + OR Associate Degree may substitute for one year of experience + OR Bachelor's Degree may substitute for the experience requirement **Physical Requirements:** + Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic's Medina Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 148-bed community-based hospital has been providing the communities in and around Medina County with top-quality patient care for over 75 years. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. A caregiver in this position works a full-time 2nd shift schedule from 3:00pm to 11:30pm during the week. Requirements include rotating weekends every other week. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Medina Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 148-bed community-based hospital has been providing the communities in and around Medina County with top-quality patient care for over 75 years. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. **A caregiver in this position works a full-time 2nd shift schedule from 3:00pm to 11:30pm during the week. Requirements include rotating weekends every other week.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: + High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree + Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year + Basic PC software application knowledge and ability to use multiple data systems **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

USW Bid Period: 01/14/26 - 1/21/26 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works days from 7:00AM - 11:00AM and every other Saturday from 7:00AM - 3:30PM. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience Physical Requirements: Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

USW Bid Period: 01/16/26 - 01/23/26 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. In this role, you will ensure patients, families and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works Monday-Friday from 10:30AM - 7:00PM. Every other weekend and holiday. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience * Insurance knowledge * Call center experience Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

USW Bid Period: 12/10/25 - 12/17/25 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. In this role, you will work in a call center environment, answering incoming phone calls and placing outgoing calls to and from patients, offices, or different departments. It will be your goal to ensure patients have an exceptional experience before they even enter the hospital. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works Monday-Friday from 9:30AM - 6:00PM. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience * Insurance knowledge * Call center experience Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Provides a comprehensive set of business and financial related services during the patient access process on the day the patient arrives to the facility to receive service. Employee may rotate to different locations/hospitals based on staffing needs. Responsibilities: * Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. * Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. * Maintains productivity and quality standards. * Functions as a Super User. * Acts as a resource for training of new team members and during the implementation of new processes. * Provided registration and cash collection access in Epic. * Other duties as assigned. A caregiver in this position works part-time days from 3:30p.m.-10:00p.m. with weekend and holiday requirements. Education: * High school diploma or equivalent. Certifications: * None required. Complexity of Work: * Basic PC software application knowledge and ability to use multiple data systems required. * Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. * Must be detail oriented. * Excellent communication, organizational and interpersonal skills required. * Must be able to multi-task and maintain composure in difficult situations in a fast paced environment. * Demonstrates a positive and professional approach and communicates effectively with customers and team members. Work Experience: * Minimum of 2 years of experience in a customer facing role with in person or phone contact. * An Associates degree may substitute for up to one year of the stated experience. * A Bachelors degree my substitute for up to two years of the stated experience. Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital's values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. By joining the team as a Patient Access Representative, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients at both the window and bedside, collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive, lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals. A caregiver in this role works days from 6:00AM - 2:30PM, including rotating weekends and holidays. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems * Excellent communication, organizational and interpersonal skills Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression. A caregiver in this role works nights| 10:00pm-6:00am| four days one week, three days the next| rotating weekend and holiday requirements. A caregiver who excels in this role will: * Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service. * Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. * Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. * Maintain productivity and quality standards. * Function as a Super User. * Work on a workstation on wheels (mobile workstation). * Act as a resource for training new team members and during the implementation of new processes. * Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in a customer service facing role OR an associate's degree and one year of experience OR a bachelor's degree * Basic PC software application knowledge and ability to use multiple data systems * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year Preferred qualifications for the ideal future caregiver include: * Three or more years of customer service experience Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).