Specialist jobs at Cleveland Clinic

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Breast Imaging Specialists provide mammography screenings, diagnostic and interventional procedures, and patient care services at defined levels to patients. They explain the procedure to patients, position and immobilize the patient's breast in the unit, and observe the scanning process. This involves monitoring the video display of the area being scanned and adjusting the density or contrast to improve picture quality. Breast Imaging Specialists then review and evaluate the film or image recording plate to determine if the images are satisfactory for diagnostic purposes. Throughout this whole process, they use radiation safety measures and protection devices to comply with government regulations and to ensure the safety of patients and staff. By taking on this role, you will have a direct impact on patients by providing a good experience to them during their exam. **A caregiver in this position works days from 7:30AM - 4:00PM or 8:00AM - 4:30PM.** A caregiver who excels in this role will: + Review mammography/ultrasound requisition and computer exam forms to determine the type of exam required. + Accurately position patients, determine the exposure factors and operate mammography and ultrasound equipment according to established procedures to obtain a high-quality image. + Review processed images to determine quality and the need for additional images. + Educate patients regarding procedures, equipment and the exam to ensure understanding and cooperation. + Ensure patients' safety and comfort during and after the exam. + Acquire, archive, transmit and print images via CAD and PACS. + Complete after-hours transmission of images and appropriate paperwork. + Report any malfunctions to help desk and PACS Administrator. + Processes billing via RIS. + Assist with all policies and procedures required by local, state, and federal law, and with compliance or credentialing bodies (ACR, MQSA, Medicare, Medicaid, FDA, etc.). + Assist with instrument calibration and records to ensure compliance with quality assurance requirements. + Perform equipment checks to ensure proper function of and notify clinical engineering of any equipment malfunctions. + Ensure exam rooms are adequately supplied with linen and related medical supplies. + Provide teaching and mentoring to new hires and students. Minimum qualifications for the ideal future caregiver include: + Graduate of an accredited school of Radiologic Technology + Registered Technologist credentialed by The American Registry of Radiologic Technologists R.T.(R) (ARRT), in good standing + Certification in Mammography AND Breast Sonography: R.T.(R) (M) (BS) (ARRT) + Current state licensure (RL) + Two years of experience as a General Mammography Technologist + Basic Life Support (BLS) certification + Knowledge of anatomy and related pathologic processes as it relates to mammography and sonography **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required **Pay Range** Minimum hourly: $33.25 Maximum hourly: $52.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Shape the world of health care by joining UPMC! As a leader in the industry, we are committed to enhancing the lives of all who are a part of our community. Without our employees, we would not be able to innovate health care for our patients and health plan members. From hospitals to our corporate office, all UPMC employees impact our mission of creating life-changing medicine. To continue our tradition of excellence, we are in search of an Associate Absence Management Specialist to join this community as well. This role may work remotely. The Associate Absence Specialist provides administrative and transactional support services for employees' leave and disability requests. Services include tracking and recording intermittent leave time used, identification of trending for time used intermittently and during recertification, processing system tasks to support efficient claim management and coordination of fax requests. Associate Absence Specialist will process tasks to support new and end of duration claims. ***Despite the pay range listed, the current budget for this position is $23.61 - $25/hr. Responsibilities: + Develops recommendations to positively impact the efficiency and quality of service delivery. + Communicates with the employee, manager and HR professionals regarding leave. + Supports in-bound and outbound employee leave related calls. + Apply concepts and rules as mandated by guidelines for FMLA and other federally or state mandated or company specific leaves in coordination with customer policy. + Utilizes payroll system [Kronos] and web-based vendor software as needed to input and update leave data and generate reports. + Manage fax process to ensure timely receipt of information and ensure appropriate follow-up when required documentation is not received. + Process system tasks to initiate new claims. + Coordinates client leaves, including integration with state leave laws; monitors maximum duration of leave allowed under federal/state and/or client policy. + Track employee absences as reported via web, fax, phone and e-mail. + High school graduate with two years of Customer Service or general HR experience OR Bachelors degree in HR or related field. + Leave management processing experience strongly preferred. + Short term disability experience is a bonus. + Ability to use and navigate web based software programs and Microsoft Office products [Outlook, Word, Excel etc]. + Ability to communicate effectively both verbally and in writing.Licensure, Certifications, and Clearances: + Certified Leave Management Specialist (CLMS) designation required within 12 months of hire. To maintain designation, 20 hours of continuing education credits are required every two years. UPMC is an Equal Opportunity Employer/Disability/Veteran

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. Exemption Status Nonexempt Compensation Detail $22.83 - $32.71 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. Weekend Schedule Minimal on-call rotation (on-call work will be performed remotely.) International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

We are looking for a Scheduling Specialist to join our Pre-admission Testing team! In this position, you will have the opportunity to learn how to do the clerical pieces of patient care to better support the patient's experience. In this role you will: * Review referrals prior to scheduling, prioritizing based on surgery schedule dates * Answer incoming phone calls and record messages * Schedule patients by gathering/verifying all necessary information for the medical record * Appropriately documenting communication with patients and updates referrals within the work queue Why Join Us: * Supportive work environment that values collaboration, innovation, and professional growth. * 11 paid holidays * Free membership to our employee wellness center * Competitive salary and benefits package * Ohio Public Employees Retirement (OPERS) * Medical, Dental Insurance, Vision, and Life Insurance * Flexible Spending Account * Chance to make a meaningful impact on the lives of patients and families in our community * Tuition Reimbursement * Kidzlink Discounted Daycare * Employee Recognition * Free Parking * Community/Family Atmosphere Marysville is: * Approx. 25 minutes away from Dublin, OH * Approx. 30 minutes away from Hillard, OH * Approx. 30 minutes away from Delaware, OH * Approx. 35 minutes away from Powell, OH What You'll Bring/Requirements: * Completion of a high school education or equivalent * knowledge of medical terminology * 6 months+ of clerical experience n a health care setting, filing, and retrieval methods * general medical office/practice experience * Coding experience and/or an associates degree in medical secretarial sciences or related field preferred We look forward to seeing your application! It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at ************.

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Reimbursement Specialist, you are responsible for policies and protocols related to coding and billing to ensure compliance. You will create, revise and maintain departmental documents for professional and technical charges, assist with the onboarding and monitoring of new physicians and perform various other research duties as needed. This role is critical to the overall functioning and organization of Cleveland Clinic. **A caregiver in this position works days from 7:00AM - 3:30PM. This is a fully remote position.** A caregiver who excels in this role will: + Ensure accountabilities for all services performed and compliance with billing and internal standards is maintained. + Identify opportunities and efficiencies in business office functions and operations. + Manage patient accounts receivable and conducts denial analysis. + Monitor departmental accounts receivable to achieve appropriate reimbursement percentages and maintain financial stability within the department. + Analyze accounts receivable to identify inequities in payment. + Collaborate with CCF contract management for resolution of payment issues. + Conduct revenue-reporting analysis of costs associated with performing examinations and surgical/medical procedures and recommends fee modifications. + Maintain departmental charge master files and perform ongoing reviews of professional and technical charges per compliance guidelines. + Administer responsibilities associated with departmental expansion. + Assist in practice startup, new service lines and affiliate programs to ensure corporate compliance adherence to capture appropriate revenue. + Complete finance accounting and maps revenue of billable services. + Conduct research analysis, IDE compliance and billing follow up. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED + Computer literacy with Microsoft office products with an emphasis on spreadsheets and word processing applications + Knowledge of medical terminology and anatomy/physiology + Certified Professional Coder (CPC), Certified Coding Specialist Physician (CCS-P), Registered Health Information Technologist (RHIT), Registered Health Information Administrator (RHIA) or Certified Coding Associate (CCA) by American Health Information Management Certification (AHIMA) + Four years of extensive CPT and ICD 9 CM coding and medical, billing and reimbursement experience + Understanding of third party and government payer regulations + Experience providing education and trend analysis related to revenue and reimbursement Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** **Physical Requirements:** + Manual dexterity to operate office equipment. + Ability to lift and transport up to 15 pounds. + May require extended periods of standing, walking or sitting. + Good visual acuity through normal or corrected vision. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. **Pay Range** Minimum hourly: $18.88 Maximum hourly: $28.80 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Breast Imaging Specialists provide mammography screenings, diagnostic and interventional procedures, and patient care services at defined levels to patients. They explain the procedure to patients, position and immobilize the patient's breast in the unit, and observe the scanning process. This involves monitoring the video display of the area being scanned and adjusting the density or contrast to improve picture quality. Breast Imaging Specialists then review and evaluate the film or image recording plate to determine if the images are satisfactory for diagnostic purposes. Throughout this whole process, they use radiation safety measures and protection devices to comply with government regulations and to ensure the safety of patients and staff. By taking on this role, you will have a direct impact on patients by providing a good experience to them during their exam. A caregiver in this position works days from 7:30AM - 4:00PM or 8:00AM - 4:30PM. A caregiver who excels in this role will: * Review mammography/ultrasound requisition and computer exam forms to determine the type of exam required. * Accurately position patients, determine the exposure factors and operate mammography and ultrasound equipment according to established procedures to obtain a high-quality image. * Review processed images to determine quality and the need for additional images. * Educate patients regarding procedures, equipment and the exam to ensure understanding and cooperation. * Ensure patients' safety and comfort during and after the exam. * Acquire, archive, transmit and print images via CAD and PACS. * Complete after-hours transmission of images and appropriate paperwork. * Report any malfunctions to help desk and PACS Administrator. * Processes billing via RIS. * Assist with all policies and procedures required by local, state, and federal law, and with compliance or credentialing bodies (ACR, MQSA, Medicare, Medicaid, FDA, etc.). * Assist with instrument calibration and records to ensure compliance with quality assurance requirements. * Perform equipment checks to ensure proper function of and notify clinical engineering of any equipment malfunctions. * Ensure exam rooms are adequately supplied with linen and related medical supplies. * Provide teaching and mentoring to new hires and students. Minimum qualifications for the ideal future caregiver include: * Graduate of an accredited school of Radiologic Technology * Registered Technologist credentialed by The American Registry of Radiologic Technologists R.T.(R) (ARRT), in good standing * Certification in Mammography AND Breast Sonography: R.T.(R) (M) (BS) (ARRT) * Current state licensure (RL) * Two years of experience as a General Mammography Technologist * Basic Life Support (BLS) certification * Knowledge of anatomy and related pathologic processes as it relates to mammography and sonography Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Minimum hourly: $33.25 Maximum hourly: $52.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

The Division of Cardiology & Cardiovascular Medicine within the Pediatric and Adult Congenital Heart Center at Cleveland Clinic Children's is seeking a pediatric cardiologist specializing in Imaging to join our existing team of 11 Imagers. The successful candidate will have formal fourth year advanced imaging training in advanced cardiac imaging techniques or commensurate clinical experience in fetal echocardiography and/or cross-sectional imaging, as well as general echocardiography and transthoracic imaging. The successful candidate will join our staff of 30 Pediatric Cardiologists, 20 Nurse Practitioners, and 21 sonographers in a busy clinical and academic practice. Clinical time will be focused on fetal echocardiography and fetal cardiology clinics, transthoracic and transesophageal and 3D echocardiography, cross-sectional imaging (MRI/CT), as well as general pediatric cardiology inpatient and outpatient care. Board certification or eligibility in Pediatric Cardiology is required. Interest in scholarly activity is preferred. Our team works closely with the Fetal Care Center and the Division of Maternal Fetal Medicine, with dedicated fetal care coordinators and a fetal surgery program. In addition to clinical responsibilities, an interest in teaching and research is desirable with multiple opportunities for both. We have an active fellowship program with 9 trainees. Research is supported by the Cardiovascular Innovation Center for Pediatric and Adult Congenital Research, which has more than 30 research professionals supporting clinical and translational research in our Pediatric and Adult Congenital Heart Center. Cleveland Clinic Children's physicians enjoy a collegial work environment within the framework of a large academic group practice, a competitive salary enhanced by a very attractive benefits package, and the opportunity to live in one of the nation's great cities. A faculty appointment at a rank commensurate with experience will be within the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University School of Medicine. Our Pediatric and Adult Congenital Heart Center and our Division of Cardiology & Cardiovascular Medicine deservedly enjoys a national reputation for excellence in clinical care and patient outcomes and experience. Our Pediatric and Adult Congenital Heart Center is 1 of only 4 pediatric heart centers nationally and the only program in Ohio ranked in the top 10 nationally by U.S. News & World Report for the past 3 years and ranked #9 in the United States in 2024. Our Heart Center was ranked #2 in the world by Newsweek in 2025. Our Heart Center has 30 pediatric cardiologists, 10 adult congenital cardiologists, 5 pediatric cardiac anesthesiologists, and 3 pediatric and adult congenital heart surgeons performing > 800 congenital heart surgeries, > 500 pediatric cardiac catheterizations, >15,000 out-patient pediatric cardiology visits, > 12,000 echocardiograms, > 2,000 fetal echocardiograms, and > 400 cardiac MRIs/CTs. Cleveland Clinic Children's is consistently ranked as one of the best children's hospitals in the nation and is currently ranked in 10 out of 10 pediatric specialties by U.S. News & World Report. Cleveland Clinic Children's is a tertiary and quaternary referral hospital on the Cleveland Clinic main campus with more than 360 physicians in 55 pediatric medical and surgical specialties providing over 1.1 million outpatient visits, 15,500+ in-patient admissions, 13,000+ surgeries, and accepting 840 transports per year from around the nation and globe. Cleveland Clinic Children's has 389 in-patient beds in its network including its quaternary Children's Hospital on the main campus, our free-standing Children's Hospital for Rehabilitation, and 3 other satellite hospitals across Northeast Ohio. Bradley S. Marino, MD, MPP, MSCE, MBA Ronald and Helen Ross Distinguished Chair of Pediatric Cardiology Chair, Children's Institute Department of Heart, Vascular & Thoracic Chief, Division of Cardiology & Cardiovascular Medicine Vice-Chief, Children's Institute - South Sub-Market leader Executive Co-Director, Pediatric and Adult Congenital Heart Center _Cleveland Clinic Children's_ *************** 9500 Euclid Avenue, M41, Cleveland, OH 44195 **Learn more about Celeveland Clinic** About Cleveland ClinicLiving in ClevelandTake a Tour (******************************************** **About Us** At Cleveland Clinic Children's, every child receives world-class care. At our main campus in the heart of Cleveland, Ohio, as well as at our community hospitals and Family Health Centers located throughout northern Ohio, children and families receive compassionate care from nationally and internationally renowned pediatricians and pediatric sub-specialists. + More than 300 pediatric medical and surgical specialists staffing the ~400 inpatient beds and 50 outpatient clinics forming the Cleveland Clinic Children's network, providing over 1 million outpatient visits, 20,000 hospital admissions, over 12,000 surgeries, and accepting over 1,400 hospital transfers per year. + More than 100 pediatric physicians are recognized annually as being among the "Best Doctors in America." Cleveland Clinic's vision is to become the best place for care and the best place to work in healthcare. We are committed to providing a safe, stable, and financially fulfilling work environment. Cleveland Clinic is ambitiously investing in growth. Being a physician-led organization means doing what is best for the patients, every day. **Our Culture** _Cleveland Clinic is pleased to be an equal employment opportunity employer. Smoke/drug free environment._ _Please be advised that all information entered in your application will only be shared with Cleveland Clinic and will not be distributed to third parties._ **About the Community** Cleveland is part of Northeast Ohio which is composed of six metropolitan areas. Each of them provides affordable real estate, excellent schools, safe communities as well as an abundance of outdoor activities. Find out here (********************************* how great it is to live in Cleveland! **Information for Candidates** Candidates will only be asked to provide personal documents once an offer of employment has been made and accepted. Recruitment scams are becoming increasingly common online, with false advertisements and requests for payment or personal details claiming to come from reputable organizations. Please be assured that our physician recruiters will never ask for payment from candidates at any stage of the recruitment or offer process. _The pay range displayed on this job posting reflects the anticipated range for new hires_ _and is for a 100%, full-time employment (FTE)._ _A successful candidate's actual compensation will be consistent with fair market value and determined after taking various factors into consideration such as the candidate's work history, experience, skill set,_ _% of FTE_ _and board certification. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision, and retirement._ **Disclaimer** _Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with the program, which will include obtaining an influenza vaccination or an exemption._ **Pay Range** Minimum salary: $271,750 Maximum salary: $374,500 Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleReimbursement SpecialistLocationClevelandFacilityRemote LocationDepartmentEmergency Medicine-Integrated Hospital Care InstituteJob CodeU21010ShiftDaysSchedule7:00am-3:30pmJob SummaryJob Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Reimbursement Specialist, you are responsible for policies and protocols related to coding and billing to ensure compliance. You will create, revise and maintain departmental documents for professional and technical charges, assist with the onboarding and monitoring of new physicians and perform various other research duties as needed. This role is critical to the overall functioning and organization of Cleveland Clinic. A caregiver in this position works days from 7:00AM - 3:30PM. This is a fully remote position. A caregiver who excels in this role will: Ensure accountabilities for all services performed and compliance with billing and internal standards is maintained. Identify opportunities and efficiencies in business office functions and operations. Manage patient accounts receivable and conducts denial analysis. Monitor departmental accounts receivable to achieve appropriate reimbursement percentages and maintain financial stability within the department. Analyze accounts receivable to identify inequities in payment. Collaborate with CCF contract management for resolution of payment issues. Conduct revenue-reporting analysis of costs associated with performing examinations and surgical/medical procedures and recommends fee modifications. Maintain departmental charge master files and perform ongoing reviews of professional and technical charges per compliance guidelines. Administer responsibilities associated with departmental expansion. Assist in practice startup, new service lines and affiliate programs to ensure corporate compliance adherence to capture appropriate revenue. Complete finance accounting and maps revenue of billable services. Conduct research analysis, IDE compliance and billing follow up. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED Computer literacy with Microsoft office products with an emphasis on spreadsheets and word processing applications Knowledge of medical terminology and anatomy/physiology Certified Professional Coder (CPC), Certified Coding Specialist Physician (CCS-P), Registered Health Information Technologist (RHIT), Registered Health Information Administrator (RHIA) or Certified Coding Associate (CCA) by American Health Information Management Certification (AHIMA) Four years of extensive CPT and ICD 9 CM coding and medical, billing and reimbursement experience Understanding of third party and government payer regulations Experience providing education and trend analysis related to revenue and reimbursement Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: Manual dexterity to operate office equipment. Ability to lift and transport up to 15 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic's Transplant Center, world-class experts perform a variety of transplantation procedures. Each year, thousands of lives are saved and transformed because of our innovative transplant expertise. Combining quality, excellence and the top transplant physicians and specialists, Cleveland Clinic Transplant Center is proud to be a leader in organ transplantation. We offer one of the most comprehensive transplant programs in the world and perform a variety of transplantations. A caregiver in this position works 3:00pm - 11:30pm, with weekend and on-call requirements. A caregiver who excels in this role will: * Assist physicians in the preservation and evaluation of organs for transplantation. * Maintain laboratory environment and supplies. * Prepare equipment, solution and drugs for harvesting, preservation and transplantation of organs. * Assist the operating room caregivers as necessary before, during and after donor organ recovery procedures, as well as during organ transplant procedures. * Assist physicians with organ harvesting, organ packaging and labeling and with organ transport from out of state or to other local hospitals as required. * Coordinate with the Transplant Center and OPO to ensure the receipt of donor organs from an outside institution is conducted according to established regulations. * When indicated, prepare organs for perfusion. * Evaluate the suitability of organs during preservation for transplantation. * Monitor the preservation parameter during perfusion preservations by recording pressures, flows and taking samples for other test. * Assist physicians with bench surgery. * Ensure the cleanliness of the Organ Preservation Lab. * Ensure Organ Preservation Lab equipment is optimally maintained and arrange for repairs/replacements as applicable. * Assist in organ preservation research studies as applicable under the direction of the Principal Investigator and their team. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED. * Basic Life Support (BLS) certification. * Ability to work in a stressful environment. Preferred qualifications for the ideal future caregiver include: * Medical-related certification, such as a Paramedic, Medical Assistant, Surgical Technician, etc. * Recent healthcare experience. Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Manual dexterity to use surgical equipment and to assist with surgical procedures. * Normal or corrected vision. * Must be able to be on call on a regular basis on weekends and during the week. Personal Protective Equipment: * Follows standard precautions using personal protective equipment. Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic's Transplant Center, world-class experts perform a variety of transplantation procedures. Each year, thousands of lives are saved and transformed because of our innovative transplant expertise. Combining quality, excellence and the top transplant physicians and specialists, Cleveland Clinic Transplant Center is proud to be a leader in organ transplantation. We offer one of the most comprehensive transplant programs in the world and perform a variety of transplantations. **A caregiver in this position works 3:00pm - 11:30pm, with weekend and on-call requirements.** A caregiver who excels in this role will: + Assist physicians in the preservation and evaluation of organs for transplantation. + Maintain laboratory environment and supplies. + Prepare equipment, solution and drugs for harvesting, preservation and transplantation of organs. + Assist the operating room caregivers as necessary before, during and after donor organ recovery procedures, as well as during organ transplant procedures. + Assist physicians with organ harvesting, organ packaging and labeling and with organ transport from out of state or to other local hospitals as required. + Coordinate with the Transplant Center and OPO to ensure the receipt of donor organs from an outside institution is conducted according to established regulations. + When indicated, prepare organs for perfusion. + Evaluate the suitability of organs during preservation for transplantation. + Monitor the preservation parameter during perfusion preservations by recording pressures, flows and taking samples for other test. + Assist physicians with bench surgery. + Ensure the cleanliness of the Organ Preservation Lab. + Ensure Organ Preservation Lab equipment is optimally maintained and arrange for repairs/replacements as applicable. + Assist in organ preservation research studies as applicable under the direction of the Principal Investigator and their team. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED. + Basic Life Support (BLS) certification. + Ability to work in a stressful environment. Preferred qualifications for the ideal future caregiver include: + Medical-related certification, such as a Paramedic, Medical Assistant, Surgical Technician, etc. + Recent healthcare experience. Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** **Physical Requirements:** + Manual dexterity to use surgical equipment and to assist with surgical procedures. + Normal or corrected vision. + Must be able to be on call on a regular basis on weekends and during the week. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment. **Pay Range** Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Job DescriptionDescriptionAs an Authorization Specialist you will be responsible for obtaining prior authorizations, creating patient financial responsibility forms, creating the ASC financial collections worksheet and collecting patient financial responsibility prior to surgery. Our Authorization Specialists provide systematic process mapping and optimization to ensure maximum efficiency and effectiveness in work flows and prompt professional communication with internal and external stakeholders striving to achieve the highest level of customer service. Schedule 8:00am - 5:00pm, Monday through Friday What you will be doing Establishing communication and working closely with the Surgery Scheduling Team Reviewing chart documentation to ensure patients meet insurance guidelines Obtaining any prior approvals or surgical/injection/solution authorizations needed from insurance company Request, follow up, and secure prior authorizations prior to services being performed. Communicating with MD/Scribe/Surgery Scheduler if Authorization is denied and steps/options to follow- initiate appeals when needed Answering all telephone inquiries from patients regarding surgery authorization or other concerns Verifying medical benefits for surgery and injections Discussing benefits and costs of non-covered benefits with patients, create an estimated out of pocket worksheet. Secure any out of pocket financial requirements from patient Interfacing with our Billing Department as needed Other duties as assigned What you know Required High school diploma or GED Excellent written and verbal communication skills Able to multi-task and meet deadlines Desired Experience with medical billing, coding and/or authorizations Previous ophthalmology, healthcare or customer service experience What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture

Join Cleveland Clinic Children's Hospital for Rehabilitation, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Patient Service Specialist delivers a comprehensive, proactive, and "Patients First" experience for all patients and visitors. This role requires exceptional customer service skills and the ability to utilize evolving technologies to support a wide range of patient needs, including appointment scheduling, registration, wayfinding, and general inquiries. The specialist consistently represents Cleveland Clinic in a professional, compassionate, and service-oriented manner. Responsibilities include ensuring an efficient, positive patient experience, supporting compliance standards, and helping reduce financial risk through accurate scheduling and registration. This position provides clerical and administrative support for all therapy disciplines, including Speech Therapy, Occupational Therapy, and Physical Therapy. A caregiver in this position works 7:00 AM-6:00 PM or 8:00 AM-4:30 PM, depending on department needs. May be required to float to other locations, including Westlake, Medina, and Children's Rehab, although floating occurs infrequently. If weekend operations are implemented in the future, participation in a weekend rotation may be required. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service * OR Associate's Degree and one year of experience * OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Please join us for an on site interview at Main Campus on Tuesday, December 9th. Candidates who apply and pass screening processes will be notified to select an interview time with options ranging from 9:00 am - 3:00 pm. Please note, this is not a walk-in event. Candidates must have a scheduled interview time to attend. All positions are based at Main Campus. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position works 6:30am to 10:30am. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position works 7:30am to 4:00pm with occasional coverage from 8:30am to 5:00pm. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works days from 7:30 a.m. - 4:30 p.m. or 8:00 a.m. - 5:00 p.m. A caregiver who excels in this role will: * Provide a comprehensive, proactive, and "Patients First" experience for all patients and visitors. * Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic's START with Heart and HEART models. * Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery. * Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience. * Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking. * Verify insurance, collect and enter billing and payment information accurately. * Screen and schedule interpreter services as needed. * Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules. * Support billing functions while ensuring compliance with organizational quality and productivity standards. * Enter and maintain accurate and confidential patient data, including insurance and demographic information. * Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass. * Support caregivers and providers in understanding and using front-end technologies to enhance workflow. * Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of PC window applications sufficient to input and retrieve data * Experience with providing customer service and conflict resolution * Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology * Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Mercy Hospital Urgent Care Centers and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of Jackson is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist in this role will work in the physical therapy offices. A caregiver in this position works varying shifts from 7:00AM - 9:00PM, including rotating weekends and holidays. The primary work location will be in North Canton, but floating to the Carrollton and Plain locations will be required, as needed. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $18.50 Maximum hourly: $18.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Twinsburg Family Health and Surgery Center to become a caregiver at one of the most respected healthcare organizations in the world. This state-of-the-art facility is dedicated to providing the community with advanced specialty care, primary care and various surgical services. Here, you will receive endless support and appreciation while building a rewarding, lifelong career at Cleveland Clinic. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position works 5:00am to 1:30pm. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).