How to hire a client delivery manager

How to hire a client delivery manager, step by step

Here's a step-by-step client delivery manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client delivery manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client delivery manager
• Step 8: Go through the hiring process checklist

What does a client delivery manager do?

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1. Identify your hiring needs

   The client delivery manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a client delivery manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a client delivery manager that fits the bill.

   This list shows salaries for various types of client delivery managers.

   Type of Client Delivery Manager	Description	Hourly rate
   Client Delivery Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$29-63
   Information Technology Director	An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors... Show more	$46-94
   Vice President Of Information Technology	A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.	$52-111

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Client Facing
   • Project Management
   • Client Satisfaction
   • HR
   • Customer Satisfaction
   • Client Expectations
   • Service Delivery
   • CRM
   • Level Agreements
   • Infrastructure
   • Issue Resolution
   • Process Improvement
   • Manage Client Expectations
   • Account Management

   Check all skills

   Responsibilities:

   • Manage client and internal reports base on client specific SLA's, etc., and other determine criteria.
   • Lead software development, process re-engineering and technical architecture implementations to advance project capabilities and overall performance.
   • Team are responsible for delivering all application and infrastructure support for the assembly center.
   • Participate in contract review and approval, as well as, RFP input and coordination.
   • Collaborate with other teams monthly in order to share ITIL role-base knowledge and best practice.
   • Prioritize all job requirements base on specific client hire days, SLA requirements, and volume of requirements.

   More client delivery manager duties

3. Make a budget

   Including a salary range in the client delivery manager job description is a good way to get more applicants. A client delivery manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a client delivery manager in Arkansas may be lower than in New York, and an entry-level engineer typically earns less than a senior-level client delivery manager. Additionally, a client delivery manager with lots of experience in the field may command a higher salary as a result.

   Average client delivery manager salary

   $90,787yearly

   $43.65 hourly rate

   ---

   Entry-level client delivery manager salary

   $62,000 yearly salary

   Updated December 19, 2025

   Average client delivery manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$119,206	$57
   2	New York	$117,462	$56
   3	Washington	$110,128	$53
   4	Illinois	$109,116	$52
   5	Missouri	$107,459	$52
   6	New Jersey	$107,367	$52
   7	Massachusetts	$103,133	$50
   8	Ohio	$101,037	$49
   9	Connecticut	$100,512	$48
   10	North Carolina	$100,390	$48
   11	Delaware	$98,931	$48
   12	Rhode Island	$98,763	$47
   13	South Carolina	$98,723	$47
   14	Colorado	$96,858	$47
   15	Nevada	$93,342	$45
   16	Pennsylvania	$92,979	$45
   17	Texas	$91,891	$44
   18	Florida	$91,001	$44
   19	New Hampshire	$90,169	$43
   20	Michigan	$90,110	$43

   Average client delivery manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Accenture	$125,533	$60.35	450
   2	NTT Europe Ltd	$119,522	$57.46	149
   3	Visa	$116,880	$56.19	25
   4	J.P. Morgan	$112,942	$54.30
   5	CoreLogic	$110,743	$53.24	1
   6	Nexant	$105,716	$50.83	1
   7	SQS USA Inc.	$100,732	$48.43
   8	U.S. Venture	$94,821	$45.59	3
   9	Alliance of Professionals & Consultants	$93,573	$44.99
   10	Zen3 infosolutions	$90,082	$43.31
   11	The Spur Group	$89,647	$43.10
   12	Tenet Healthcare	$89,563	$43.06	4
   13	Procurian USA LLC	$88,744	$42.67
   14	Avanade	$88,606	$42.60	2
   15	KPMG LLP	$86,708	$41.69	71
   16	Foundant Technologies	$86,061	$41.38
   17	NewtonX	$85,397	$41.06	2
   18	Nielsen Holdings	$85,267	$40.99	4
   19	Allianz of America, Inc.	$85,165	$40.94
   20	Argus Information & Advisory Services	$83,783	$40.28

4. Writing a client delivery manager job description

   A good client delivery manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a client delivery manager job description:

   Client delivery manager job description example

   Lead large, complex client accounts and engage internal and external stakeholders from implementation to ongoing administration. Manage all aspects of ongoing delivery as well as being a liaison between the internal team and client contacts. Mentor other Client Delivery Managers.
   Duties and Responsibilities:
   • Lead delivery of administrative services for large and complex client accounts including but not limited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed.
   • Communicate and consult with clients on issues, legislative changes and on other service delivery functions with a consultative approach.
   • Continually work toward keeping internal and external stakeholders informed of progress and issues on the account.
   • Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates.
   • Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients. For example, leveraging the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients.
   • Draft, maintain and communicate work orders for client requests, estimate work effort and required tasks across cross functional team members. Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client. • Review monthly invoices for accuracy including client standard fee schedule, out of scope items and revenue recognition.
   • Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure Knowledgebase is updated timely and training is coordinated and delivered in advance of changes to a client's service delivery. • Review and respond to Tier 2 call center escalations by delegating to the Client Support Specialist for assigned clients.
   • Analyze and interpret all client materials used for benefit administration to ensure that they are current and meet quality standards.
   • Lead all internal requirements documentation creation and ensure other benefit related materials are consistent with the client's specifications and are properly and professionally prepared.
   • Lead the annual enrollment process including reviewing annual plan design changes, updating requirement documents, making site updates, creating and executing test plans and completing other tasks based on the project plan.
   • Test plan creation and execution for all client deliverables including site changes on assigned clients and global software enhancements.
   • Identify training opportunities and suggest process improvements to streamline ongoing delivery and be a mentor to other Client Delivery Managers. Additional job duties and responsibilities may arise when supporting assigned clients in delivering administrative services and the Client Delivery Manager is expected to perform these additional tasks as assigned.
   
   Competencies:
   Communication: Ability to read, interpret and write complex reports and business correspondence related to business, technical, legal and other such matters as they relate to the position as well as the ability to speak/listen clearly and effectively to persons at multiple levels both inside and outside of the company. Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instruction and process.
   Analytical: Ability to understand limited cause and effect, create instructions, solve practical problems and deal with a variety of complex variables in situations where only limited standardization exists. Must be capable of critical thinking. Ability to anticipate problems before they escalate and the ability to be prepared to propose a solution. Problem solving skills with the ability to demonstrate a disciplined and logical thought process for each situation.
   The ability to find innovative alternatives to issues prior to evaluating and making decisions. Computer: Proficient in Microsoft Office Suite, including but not limited to: • Excel - pivot tables, V look-up, simple queries • Word letter writing, mail merge and PDF creation • Outlook creating and responding to e-mails, scheduling meetings reserving resources, including others Planning/Organizing: Plans and arranges a significant portion of own work against defined objectives. Ability to prioritize and multi-task on different projects and to ensure deadlines are met.
   
   The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
   
   Salary Pay Range: $66,000.00 - $88,000.00

   Copy this example

   

5. Post your job

   To find the right client delivery manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with client delivery managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit client delivery managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your client delivery manager job on Zippia to find and recruit client delivery manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit client delivery managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client delivery manager

   Once you've found the client delivery manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new client delivery manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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