How to hire a client program manager

How to hire a client program manager, step by step

Here's a step-by-step client program manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client program manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client program manager
• Step 8: Go through the hiring process checklist

What does a client program manager do?

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1. Identify your hiring needs

   Before you start hiring a client program manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client program manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, client program managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of client program managers.

   Type of Client Program Manager	Description	Hourly rate
   Client Program Manager		$29-65
   Manager	Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department... Show more	$17-44
   Manager, Project Management	The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources... Show more	$35-69

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Client Facing
   • Program Management
   • POS
   • Client Relationships
   • Client Satisfaction
   • Service Delivery
   • Client Programs
   • Business Development
   • Relationship Building
   • Process Improvement
   • Client Service
   • CRM
   • Client Expectations

   Check all skills

   Responsibilities:

   • Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
   • Represent the logistics business division for all quality relate issues including process development for all ISO and Non-ISO certify warehouse locations.
   • Provide transportation to appointments, court dates, NA and AA meetings, amongst other resident obligations.
   • Support the successful deployment and maintenance of standardize financial systems solutions to improve overall business management and compliance with DoD requirements.

   More client program manager duties

3. Make a budget

   Including a salary range in your client program manager job description is one of the best ways to attract top talent. A client program manager can vary based on:

   • Location. For example, client program managers' average salary in nebraska is 38% less than in district of columbia.
   • Seniority. Entry-level client program managers 55% less than senior-level client program managers.
   • Certifications. A client program manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a client program manager's salary.

   Average client program manager salary

   $91,794yearly

   $44.13 hourly rate

   ---

   Entry-level client program manager salary

   $61,000 yearly salary

   Updated January 18, 2026

   Average client program manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$115,408	$55
   2	Pennsylvania	$108,886	$52
   3	Washington	$108,780	$52
   4	New Jersey	$105,268	$51
   5	Ohio	$104,041	$50
   6	Michigan	$103,622	$50
   7	Delaware	$102,212	$49
   8	Massachusetts	$98,360	$47
   9	New York	$94,454	$45
   10	Virginia	$94,121	$45
   11	Connecticut	$93,682	$45
   12	North Carolina	$92,082	$44
   13	Arizona	$91,660	$44
   14	Texas	$90,865	$44
   15	Wisconsin	$89,148	$43
   16	Maryland	$88,035	$42
   17	Iowa	$87,933	$42
   18	Minnesota	$86,914	$42
   19	Louisiana	$82,792	$40
   20	Kentucky	$82,740	$40

   Average client program manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$137,262	$65.99	355
   2	First Republic Bank	$127,778	$61.43
   3	Citi	$126,642	$60.89	54
   4	4Sight Technologies	$123,479	$59.36
   5	Wpp Us Holdings Inc	$118,591	$57.01	21
   6	HDR	$115,670	$55.61	58
   7	Pegasystems	$115,547	$55.55	4
   8	Visa	$112,574	$54.12	12
   9	Fiserv	$107,792	$51.82	33
   10	Essence Global	$105,347	$50.65
   11	University of Massachusetts Medical School	$103,240	$49.63	2
   12	Nuveen Investments	$101,410	$48.75	8
   13	APTIM	$98,775	$47.49	25
   14	JPMorgan Chase & Co.	$96,501	$46.39	445
   15	Highmark	$95,417	$45.87	413
   16	Weston Solutions Holdings, Inc.	$88,686	$42.64
   17	Olsten Staffing Services	$87,054	$41.85
   18	AKA	$85,258	$40.99
   19	Shaw Environmental Inc.	$84,855	$40.80
   20	Monogram Health	$84,582	$40.66

4. Writing a client program manager job description

   A client program manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a client program manager job description:

   Client program manager job description example

   Arcadis is seeking a Senior Program Manager to join the growing Places business. In this role, you will be responsible for leading the Arcadis Capital Projects Team to successfully deliver a portfolio of Capital Projects. This role will be responsible to lead the delivery team and drive service excellence and continuous improvement, ensuring alignment across the program.
   
   At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.
   
   One of our core values is 'people first', and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You'll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people's lives. You're encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.
   Role description:
   
   As a Client Senior Project Manager, you will act as the Governance Workstream Lead on a Project Assurance Office for an 8,000 global site portfolio, where the average annual spend is ~$500M for an Arcadis key financial client. Arcadis' value proposition is adapting the client's business processes to the digital age, giving them performance certainty, control, and transformation within their portfolio - working with the client shoulder to shoulder, as a trusted advisor and implementation partner. The program is managed with strong process & data management supplemented by structured approaches to drive business process re-engineering, digitization, automation, and insights to provide the client with greater efficiency, help them make better, faster more insightful decisions, thereby allowing them to focus on reducing risk, cost, and inefficiencies within their portfolio
   
   Role accountabilities:
   
   * Leading a high performing team to ensure on budget and on schedule delivery of the Capital Plan.
   * Accountable for portfolio delivery against contract KPI's and annual objectives.
   * Driving service excellence and continuous improvement ensuring alignment across the program.
   * Leading an operational team, managing people to deliver the required outputs and standards of delivery, and/or mentor, coach and develop the skills and capabilities of colleagues to achieve program objectives and continuously improve results.
   * Managing relationships with key internal stakeholders to identify opportunities for improved efficiencies and collaboration across projects and programs and ensure client satisfaction.
   * Acting as a technical expert within own program, providing subject matter advice to colleagues within the program, to support successful delivery in line with program objectives.
   * Monitoring and reviewing the performance and behavior of all team members.
   * Managing and building relationships with client project sponsors/stakeholders to ensure all parties are informed and aware of program progress and are aligned to meet objectives.
   
   Required Qualifications:
   
   * Minimum of 10 years of Project management expertise within a capital engineering environment
   * Minimum of 5 years managing a Program/Portfolio of capital projects
   * Bachelor's Degree or relevant equivalent experience in Engineering, Project Management, or similar discipline
   
   Why Become an Arcadian?
   
   Our work with clients has a direct impact on people's lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet.
   
   We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients' most pressing challenges and work together to solve them.
   
   As a global business, we have committed to support five of the UN's Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it's not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.
   
   To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030.
   
   Our Commitment to Equality, Diversity, Inclusion & Belonging:
   
   We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
   
   Transform Your World
   
   #LI-AL1
   
   #Places-ANA-Jobs

   Copy this example

   

5. Post your job

   To find client program managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any client program managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level client program managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your client program manager job on Zippia to find and recruit client program manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with client program manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client program manager

   Once you've found the client program manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new client program manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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