How to hire a client support professional

How to hire a client support professional, step by step

Here's a step-by-step client support professional hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client support professional job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client support professional
• Step 8: Go through the hiring process checklist

What does a client support professional do?

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1. Identify your hiring needs

   Before you post your client support professional job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a client support professional for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client support professional's background is also an important factor in determining whether they'll be a good fit for the position. For example, client support professionals from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of client support professionals.

   Type of Client Support Professional	Description	Hourly rate
   Client Support Professional	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$7-29
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Support Professionals
   • Developmental Disabilities
   • Data Entry
   • Physical Disabilities
   • PowerPoint
   • Proofreading
   • Direct Care
   • Social Work
   • Mental Health
   • Rehabilitation
   • CPR
   • Community Involvement
   • Adaptive
   • Intellectual Disabilities

   Check all skills

   Responsibilities:

   • Manage project SharePoint site for the purpose of supporting ongoing collaboration
   • Perform personal care and assist with ADL s when necessary
   • Recieve PIA crisis intervention training as well as CPR and first aid.
   • integrate adults with autism back into their community
   • Promote continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
   • Transport individuals to purchase groceries.

   More client support professional duties

3. Make a budget

   Including a salary range in your client support professional job description is a great way to entice the best and brightest candidates. A client support professional salary can vary based on several factors:

   • Location. For example, client support professionals' average salary in nebraska is 48% less than in california.
   • Seniority. Entry-level client support professionals earn 76% less than senior-level client support professionals.
   • Certifications. A client support professional with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a client support professional's salary.

   Average client support professional salary

   $14.73hourly

   $30,640 yearly

   ---

   Entry-level client support professional salary

   $15,000 yearly salary

   Updated January 23, 2026

   Average client support professional salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$48,829	$23
   2	New York	$41,618	$20
   3	Rhode Island	$41,377	$20
   4	Connecticut	$39,549	$19
   5	District of Columbia	$39,308	$19
   6	Texas	$38,332	$18
   7	Massachusetts	$37,304	$18
   8	Maryland	$36,684	$18
   9	Pennsylvania	$36,550	$18
   10	Arizona	$35,440	$17
   11	Georgia	$34,701	$17
   12	Ohio	$33,816	$16
   13	Washington	$33,809	$16
   14	Missouri	$32,384	$16
   15	Colorado	$31,819	$15
   16	Minnesota	$29,748	$14
   17	Oregon	$28,217	$14
   18	Wisconsin	$27,513	$13
   19	Iowa	$26,973	$13
   20	Oklahoma	$26,850	$13

   Average client support professional salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Microsoft	$127,590	$61.34	9
   2	Credit Suisse	$107,759	$51.81
   3	Hca Hospital Services Of San Diego	$97,036	$46.65
   4	IBM	$94,266	$45.32	37
   5	MUFG EMEA	$87,076	$41.86
   6	BOK Financial	$85,682	$41.19	57
   7	AT&T	$83,268	$40.03	84
   8	Vestas Blades America	$58,959	$28.35	1
   9	Fiserv	$56,180	$27.01	15
   10	Kennesaw State University	$49,201	$23.65	8
   11	Charles Schwab	$41,953	$20.17	35
   12	Univ Of Colorado-Colorado Spgs	$41,505	$19.95
   13	North Carolina A&T State University	$39,814	$19.14	4
   14	Cintas	$38,893	$18.70	12
   15	Wintrust Financial	$36,558	$17.58	3
   16	University Of Minnesota Physicians	$35,478	$17.06
   17	Paychex	$33,859	$16.28
   18	Trudeau Memorial Center	$32,737	$15.74	4
   19	Amec Foster Wheeler	$32,441	$15.60
   20	Navitas, LLC	$32,344	$15.55	1

4. Writing a client support professional job description

   A client support professional job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a client support professional job description:

   Client support professional job description example

   $500 Sign On Bonus Eligible
   
   Keystone Autism Services is seeking Community Support Professionals to join our team in making a positive difference in the lives of the individuals we support. This position works directly with individuals in their home and surrounding community.
   
   Responsibilities Include:
   Direct support position that provides quality care and supports to adults with Autism in the community (activities, home, school, work) to develop skills and provide behavioral supports following an individual support plan Monitors and evaluates goal progress Tailors services to unique individual, family and community characteristics Supports individuals to have valued social roles (ex: friend, neighbor, student, employee) and assist them in becoming independent Transports individuals to activities and employment in the community Completes daily documentation as required
   
   Benefits:
   $500 sign on bonus per incentive guidelines Flexible work shifts available: Full Time, Part Time, Casual (PRN) Community Support Professional I - $19.00 per hour Community Support Professional II - $21.00 per hour Competitive benefits package including medical, dental, vision, 401K and more Generous paid time off program Tuition reimbursement available per eligibility requirements Career development and advancement opportunities One hourly rate for training, direct care and administrative work
   
   Minimum Requirements:
   Community Support Professional I: High school diploma or equivalent Community Support Professional II: Bachelor's degree Valid driver's license and daily access to a properly insured vehicle Successful completion of the pre-employment process, including motor vehicle record and criminal background checks
   
   Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
   
   Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right client support professional for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   To find client support professional candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit client support professionals, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with client support professional applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client support professional

   Once you've selected the best client support professional candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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