Collections specialist jobs in West Hartford, CT

The Property Data Collector inspects a variety of residential OR commercial/industrial properties to ensure that the property record reflects current and accurate property characteristics. Collects detailed and comprehensive property data and verifies accuracy of previously collected data. Identifies use of building and building special features. Records new and/or updated information on field documents and/or mobile field application devices. This position requires working primarily outdoors in all weather conditions. Job requires significant walking and driving to properties in a respective jurisdiction using a personal vehicle. The incumbent generally meets their manager at pre-selected field sites at the beginning and/or end of the day. In later project stages, the lister will typically report to or work from the local appraisal office and may assist with Desktop Review. Contributes to project success through the accurate collection of property data which as a direct impact on accurate property taxes and the overall success of an accurate and timely project completion. Inaccurate data collection results in project delays inaccurate values and late client deliverables. Works with appropriate tools and resources to ensure project success. Incumbents will complete data collection tasks with occasional guidance and direction. Responsibilities * Physically walks around property and examines all buildings to determine required property characteristics primarily on various residential or commercial/industrial properties. Drives to property locations, getting in and out of vehicle. * May spend a portion of time in the field and a portion of time in the office. Frequency depends on the phase of the Appraisal project. * Verifies property location by associating information from the applicable field document with the map. * Measures buildings - involves performing mathematical calculations on buildings of various sizes including large square footage properties. Identifies use of building and special features. Inspect interior and exterior buildings. Accurately records property characteristics, square footage, angles, sketches, and dimensions on appropriate field documents and/or mobile devices. * Takes clear digital images of properties including specified parcel improvements if required. * Gathers cost and sales information and records on appropriate field documents or devices, as required. * Obtains income and expense information through verbal or written requests. * Updates data on the physical condition and grade of buildings. * Maintains personal production records in alignment with productivity targets. Completes logs and control forms and required documentation as required. * Communicate professionally and successfully with the public to share the purpose of our visit to their property and addresses questions. Professionally represents Tyler and the client to property owners and other members of the public handling field questions and complaints in a courteous manner and escalates to their supervisor as appropriate. * Investigates the property which can include several buildings; asks various probing questions to capture accurate property data; involves researching multiple components and other related activities. * Analyze aerial images to detect changes between tax years and identify missing data. * Conduct thorough parcel reviews, similar to field assessments. * Use multiple monitors and different software systems to efficiently perform duties. * Maintain high levels of productivity and accuracy. * Collaborate with teams to ensure data is consistent and up to date * May assist in the training of new Listers. * May be required to be on site for hearings (assistance with or conduction of hearings). * Regular attendance is required. * Ensure adherence to company policies, including safety and ethical guidelines * Performs other duties, as required. * Perform data collection in all weather conditions including inclement and extreme temperatures. * Perform quality and quantity work as determined the project budget. * Communicate professionally, clearly, and appropriately with public stakeholders and Tyler team. * Investigate the property, asking various questions to capture accurate property data involving researching multiple components and other related items. * Exhibit strong math skills calculating square footage, ratios, etc. on various size commercial/industrial properties involving several buildings at times. * Maintain an approachable and courteous demeanor with property owners. * Resolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and in conformance with the project's data collection manual. * Work effectively both independently and in a team-oriented environment. * Effectively utilize available resources. Qualifications * High School graduate/GED or equivalent work experience * Real Estate and/or appraisal experience is preferred. * Good written and oral communications skills * Solid problem-solving skills involving the ability to research and investigate data and effectively ask fact finding questions to draw sound/valid conclusions. * Strong organizational skills including attention to detail with the ability to capture and record accurate and comprehensive properties for various property types (residential, agricultural, commercial, and industrial) * Ability to work independently or collaborate with team members. * Attention to detail and the ability to follow both written and verbal instructions. * Possess spatial abilities necessary to read maps and locate a physical location on the map. * Ability to visualize floor plan footprints based on three-dimensional buildings. * Strong math skills to calculate square footage, ratios, and similar functions involving the ability to do this for large properties with multiple buildings. * Must be able to travel to properties in assigned project area for most of the workday. * Must be able to perform data collection in all weather conditions including inclement and extreme temperatures * Must provide reliable transportation and carry personal liability insurance on the vehicle driven to perform job. * Must possess and maintain a valid driver's license issued by the state in which the employee lives. * Basic computer experience is required.